Re: [Evergreen-general] Staff Unable to Use Add Items or Add Call Numbers and Items in Holdings View?

[Morgan, Michele via Evergreen-general]

Coult this bug be what they are seeing?

#2001702 3.10 - Cannot add call numbers or items from item status


This would be starting from Item Status and choosing those Add... options
from the Actions menu.

--
Michele M. Morgan, Systems Support Specialist
North of Boston Library Exchange, Danvers Massachusetts
mmor...@noblenet.org



On Fri, Jul 7, 2023 at 3:27 PM Szwagiel, Will via Evergreen-general <
evergreen-general@list.evergreen-ils.org> wrote:

> Good afternoon,
>
>
>
> We have been contacted by a member library where two of their staff
> members are unable to use the Add Items and Add Call Numbers and Items
> options in the Holdings View.  They do not receive any kind of error
> message or notice.  Simply nothing happens when they click on them.  They
> have all of the necessary permissions and all of the appropriate working
> locations checked.  They are, however, still able to use the Add Holdings
> button to perform their cataloging duties.
>
>
>
> I suggested they try clearing their cache, but this did not resolve the
> issue.  I cannot recreate the issue myself.  Has anyone encountered an
> issue like this before?  I think the most important thing is that they are
> still able to perform their duties using the Add Holdings button, so at
> least they can continue working in the meantime, but I still wanted to see
> if anyone else might have an idea of how to resolve this issue.
>
>
>
> Thank you.
>
>
>
> *William C. Szwagiel*
>
> NC Cardinal Project Manager
>
> State Library of North Carolina
>
> william.szwag...@ncdcr.gov | 919.814.6721
>
> https://statelibrary.ncdcr.gov/services-libraries/nc-cardinal
>
> 109 East Jones Street  | 4640 Mail Service Center
>
> Raleigh, North Carolina 27699-4600
>
> The State Library is part of the NC Department of Natural & Cultural
> Resources.
>
> *Email correspondence to and from this address is subject to the North
> Carolina Public Records Law and may be disclosed to third parties.*
>
>
> ___
> Evergreen-general mailing list
> Evergreen-general@list.evergreen-ils.org
> http://list.evergreen-ils.org/cgi-bin/mailman/listinfo/evergreen-general
>
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[Evergreen-general] Staff Unable to Use Add Items or Add Call Numbers and Items in Holdings View?

[Szwagiel, Will via Evergreen-general]

Good afternoon,

We have been contacted by a member library where two of their staff members are 
unable to use the Add Items and Add Call Numbers and Items options in the 
Holdings View.  They do not receive any kind of error message or notice.  
Simply nothing happens when they click on them.  They have all of the necessary 
permissions and all of the appropriate working locations checked.  They are, 
however, still able to use the Add Holdings button to perform their cataloging 
duties.

I suggested they try clearing their cache, but this did not resolve the issue.  
I cannot recreate the issue myself.  Has anyone encountered an issue like this 
before?  I think the most important thing is that they are still able to 
perform their duties using the Add Holdings button, so at least they can 
continue working in the meantime, but I still wanted to see if anyone else 
might have an idea of how to resolve this issue.

Thank you.

William C. Szwagiel
NC Cardinal Project Manager
State Library of North Carolina
william.szwag...@ncdcr.gov | 919.814.6721
https://statelibrary.ncdcr.gov/services-libraries/nc-cardinal
109 East Jones Street  | 4640 Mail Service Center
Raleigh, North Carolina 27699-4600
The State Library is part of the NC Department of Natural & Cultural Resources.
Email correspondence to and from this address is subject to the North Carolina 
Public Records Law and may be disclosed to third parties.

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Re: [Evergreen-general] [External] Re: Evergreen Logging Out with Each New Chrome Tab?

[Szwagiel, Will via Evergreen-general]

Good morning,

Thank you everyone for the suggestions and assistance.  The library was 
actually able to resolve the issue on their own.

In case anyone else encounters a similar issue like this in the future, the 
staff member with whom I spoke said that because it was not his workstation, he 
did not think to check the web address of the bookmarked tab.  He said that the 
bookmark was set as the login page, which was why it kept returning to the 
login screen.  Once he changed that, the issue was resolved.

Thank you again!

William C. Szwagiel
NC Cardinal Project Manager
State Library of North Carolina
william.szwag...@ncdcr.gov | 919.814.6721
https://statelibrary.ncdcr.gov/services-libraries/nc-cardinal
109 East Jones Street  | 4640 Mail Service Center
Raleigh, North Carolina 27699-4600
The State Library is part of the NC Department of Natural & Cultural Resources.
Email correspondence to and from this address is subject to the North Carolina 
Public Records Law and may be disclosed to third parties.

From: Evergreen-general  On 
Behalf Of Blake Graham-Henderson via Evergreen-general
Sent: Friday, July 7, 2023 9:16 AM
To: evergreen-general@list.evergreen-ils.org
Cc: Blake Graham-Henderson 
Subject: [External] Re: [Evergreen-general] Evergreen Logging Out with Each New 
Chrome Tab?

CAUTION: External email. Do not click links or open attachments unless 
verified. Report suspicious emails with the Report Message button located on 
your Outlook menu bar on the Home tab.

Will,

You could try deleting/moving the Chrome profile folder from the AppData 
directory. This is where Chrome would save any of it preferences. Reinstalling 
the software wouldn't change the user profile/preferences because those are 
stored here:

C:\Users\\AppData\Local\Google\Chrome\User Data

This folder is hidden which adds a bit of complexity to the instructions. But 
here's a shortcut to get you inside of the hidden folder:

1. Hold the Windows key + "r"
2. You should see the "Run" window open
3. Type "%appdata%\.." with quotes
4. Press enter (or click OK)
5. The AppData folder should open in Windows Explorer
6. From there you can navigate to the path mentioned above

If the user doesn't want to lose the Chrome profile settings/preferences/local 
saved passwords/bookmarks/browser history
then, you might want to simply rename the "User Data" folder to something like 
"User_data_old" <- which you will have to put back in place if they want their 
preferences back (but that might also put the problem back).

I forgot to mention that Chrome needs to be closed during this procedure. Once 
the folder is deleted/renamed, you can open Chrome again. It will act like 
you've never used it before. That's a good sign. Now start interacting with the 
Evergreen staff client and see if you have a different experience.

If it's still the same, then, you could create a new Windows user and use 
Chrome over there. If that doesn't do it, then I think the whole computer is 
sus. Format the machine and try again. If that doesn't do it, then it's 
haunted, and it's time to think about destruction to the motherboard. Think 
Office Space!



-Blake-

Conducting Magic

Will consume any data format

MOBIUS



On 7/6/2023 3:34 PM, Lolis, John via Evergreen-general wrote:
While I don't have anything concrete to offer, here's a very similar scenario, 
albeit with Edge...
https://answers.microsoft.com/en-us/microsoftedge/forum/all/opening-a-new-tab-logs-out-active-sessions-in/4a7f4338-8f05-40bd-bbc4-3854b54b1c2a

Note: No one had anything concrete to offer the person experiencing this either.

I suspect a setting buried somewhere is causing the issue, and reinstalling 
Chrome doesn't get rid of it.  Me, I stay away from Chrome out of distrust... 
that and my extreme loathing with regard to Google's bullying nanny attitude.

John Lolis
Coordinator of Computer Systems
[Image removed by sender.]
100 Martine Avenue
White Plains, NY  10601

tel: 1.914.422.1497
fax: 1.914.422.1452

https://whiteplainslibrary.org/

“I would rather have questions that can’t be answered than answers that can’t 
be questioned.”
— Richard 
Feynman,
 theoretical physicist and recipient of the Nobel Prize in Physics in 1965


On Thu, 6 Jul 2023 at 15:31, Szwagiel, Will via Evergreen-general 
mailto:evergreen-general@list.evergreen-ils.org>>
 wrote:
Good afternoon,

We have received reports from an NC Cardinal member library that one of their 
staff computers is logging out of Evergreen every time a new tab in Google 
Chrome is opened.  They said they cleared the site data in Google Chrome, but 
that did not help.  We have not been able to replicate the issue ourselves, and 
we suggested that they try uninstalling and reinstalling Chrome, because we 
think it is specifically a Chrome-related issue.  Unfortunately, the library

Re: [Evergreen-general] Evergreen Logging Out with Each New Chrome Tab?

[Blake Graham-Henderson via Evergreen-general]

Will,

You could try deleting/moving the Chrome profile folder from the AppData 
directory. This is where Chrome would save any of it preferences. 
Reinstalling the software wouldn't change the user profile/preferences 
because those are stored here:


C:\Users\\AppData\Local\Google\Chrome\User Data

This folder is hidden which adds a bit of complexity to the 
instructions. But here's a shortcut to get you inside of the hidden folder:


1. Hold the Windows key + "r"
2. You should see the "Run" window open
3. Type "%appdata%\.." with quotes
4. Press enter (or click OK)
5. The AppData folder should open in Windows Explorer
6. From there you can navigate to the path mentioned above

If the user doesn't want to lose the Chrome profile 
settings/preferences/local saved passwords/bookmarks/browser history
then, you might want to simply rename the "User Data" folder to 
something like "User_data_old" <- which you will have to put back in 
place if they want their preferences back (but that might also put the 
problem back).


I forgot to mention that Chrome needs to be closed during this 
procedure. Once the folder is deleted/renamed, you can open Chrome 
again. It will act like you've never used it before. That's a good sign. 
Now start interacting with the Evergreen staff client and see if you 
have a different experience.


If it's still the same, then, you could create a new Windows user and 
use Chrome over there. If that doesn't do it, then I think the whole 
computer is sus. Format the machine and try again. If that doesn't do 
it, then it's haunted, and it's time to think about destruction to the 
motherboard. Think Office Space!


-Blake-
Conducting Magic
Will consume any data format
MOBIUS

On 7/6/2023 3:34 PM, Lolis, John via Evergreen-general wrote:

While I don't have anything concrete to offer, here's a very similar 
scenario, albeit with Edge...

https://answers.microsoft.com/en-us/microsoftedge/forum/all/opening-a-new-tab-logs-out-active-sessions-in/4a7f4338-8f05-40bd-bbc4-3854b54b1c2a

Note: No one had anything concrete to offer the person experiencing 
this either.


I suspect a setting buried somewhere is causing the issue, and 
reinstalling Chrome doesn't get rid of it.  Me, I stay away from 
Chrome out of distrust... that and my extreme loathing with regard to 
Google's bullying nanny attitude.


John Lolis
Coordinator of Computer Systems

100 Martine Avenue
White Plains, NY  10601

tel: 1.914.422.1497
fax: 1.914.422.1452

https://whiteplainslibrary.org/

/“I would rather have questions that can’t be answered than answers 
that can’t be questioned.”/
— Richard Feynman 
, 
theoretical physicist and recipient of the Nobel Prize in Physics in 1965



On Thu, 6 Jul 2023 at 15:31, Szwagiel, Will via Evergreen-general 
 wrote:


Good afternoon,

We have received reports from an NC Cardinal member library that
one of their staff computers is logging out of Evergreen every
time a new tab in Google Chrome is opened.  They said they cleared
the site data in Google Chrome, but that did not help.  We have
not been able to replicate the issue ourselves, and we suggested
that they try uninstalling and reinstalling Chrome, because we
think it is specifically a Chrome-related issue. Unfortunately,
the library reported back that this did not resolve the issue,
either.  No other member libraries have reported encountering a
similar issue.

Has anyone on this list encountered this issue before?  And if so,
how did you resolve it?  Were you able to resolve it?

Thank you in advance for any assistance you may be able to provide.

*William C. Szwagiel*

NC Cardinal Project Manager

State Library of North Carolina

william.szwag...@ncdcr.gov  |
919.814.6721

https://statelibrary.ncdcr.gov/services-libraries/nc-cardinal


109 East Jones Street  | 4640 Mail Service Center

Raleigh, North Carolina 27699-4600

The State Library is part of the NC Department of Natural &
Cultural Resources.

/Email correspondence to and from this address is subject to the
North Carolina Public Records Law and may be disclosed to third
parties./

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Re: [Evergreen-general] Evergreen Logging Out with Each New Chrome Tab?

[Morgan, Michele via Evergreen-general]

We haven't heard reports like this, but it's hard to tell from the
description exactly what's happening.

1. Do they open a new browser tab and expect to see an Evergreen screen,
but do not?

2. Are they logged into Evergreen, and when they follow an Evergreen link
that would normally open in a new tab, they get a login screen?

For case #1, we use the Chrome extension New Tab Redirect

to open the Evergreen Splash Page when new tabs are opened.

For case #2, I would suggest trying the following:

   - Disable all Chrome extensions to see if one of those is the cause.
   - In Chrome Settings, choose Reset settings to restore settings to the
   defaults.
   - Try creating a new Chrome profile to see if the issue persists.

Hope this is helpful,
Michele

--
Michele M. Morgan, Systems Support Specialist
North of Boston Library Exchange, Danvers Massachusetts
mmor...@noblenet.org



On Thu, Jul 6, 2023 at 3:31 PM Szwagiel, Will via Evergreen-general <
evergreen-general@list.evergreen-ils.org> wrote:

> Good afternoon,
>
>
>
> We have received reports from an NC Cardinal member library that one of
> their staff computers is logging out of Evergreen every time a new tab in
> Google Chrome is opened.  They said they cleared the site data in Google
> Chrome, but that did not help.  We have not been able to replicate the
> issue ourselves, and we suggested that they try uninstalling and
> reinstalling Chrome, because we think it is specifically a Chrome-related
> issue.  Unfortunately, the library reported back that this did not resolve
> the issue, either.  No other member libraries have reported encountering a
> similar issue.
>
>
>
> Has anyone on this list encountered this issue before?  And if so, how did
> you resolve it?  Were you able to resolve it?
>
>
>
> Thank you in advance for any assistance you may be able to provide.
>
>
>
> *William C. Szwagiel*
>
> NC Cardinal Project Manager
>
> State Library of North Carolina
>
> william.szwag...@ncdcr.gov | 919.814.6721
>
> https://statelibrary.ncdcr.gov/services-libraries/nc-cardinal
>
> 109 East Jones Street  | 4640 Mail Service Center
>
> Raleigh, North Carolina 27699-4600
>
> The State Library is part of the NC Department of Natural & Cultural
> Resources.
>
> *Email correspondence to and from this address is subject to the North
> Carolina Public Records Law and may be disclosed to third parties.*
>
>
> ___
> Evergreen-general mailing list
> Evergreen-general@list.evergreen-ils.org
> http://list.evergreen-ils.org/cgi-bin/mailman/listinfo/evergreen-general
>
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