Re: [Evergreen-general] Evergreen Logging Out with Each New Chrome Tab?

2023-07-07 Thread Blake Graham-Henderson via Evergreen-general 

Will,

You could try deleting/moving the Chrome profile folder from the AppData 
directory. This is where Chrome would save any of it preferences. 
Reinstalling the software wouldn't change the user profile/preferences 
because those are stored here:


C:\Users\\AppData\Local\Google\Chrome\User Data

This folder is hidden which adds a bit of complexity to the 
instructions. But here's a shortcut to get you inside of the hidden folder:


1. Hold the Windows key + "r"
2. You should see the "Run" window open
3. Type "%appdata%\.." with quotes
4. Press enter (or click OK)
5. The AppData folder should open in Windows Explorer
6. From there you can navigate to the path mentioned above

If the user doesn't want to lose the Chrome profile 
settings/preferences/local saved passwords/bookmarks/browser history
then, you might want to simply rename the "User Data" folder to 
something like "User_data_old" <- which you will have to put back in 
place if they want their preferences back (but that might also put the 
problem back).


I forgot to mention that Chrome needs to be closed during this 
procedure. Once the folder is deleted/renamed, you can open Chrome 
again. It will act like you've never used it before. That's a good sign. 
Now start interacting with the Evergreen staff client and see if you 
have a different experience.


If it's still the same, then, you could create a new Windows user and 
use Chrome over there. If that doesn't do it, then I think the whole 
computer is sus. Format the machine and try again. If that doesn't do 
it, then it's haunted, and it's time to think about destruction to the 
motherboard. Think Office Space!


-Blake-
Conducting Magic
Will consume any data format
MOBIUS

On 7/6/2023 3:34 PM, Lolis, John via Evergreen-general wrote:

While I don't have anything concrete to offer, here's a very similar 
scenario, albeit with Edge...

https://answers.microsoft.com/en-us/microsoftedge/forum/all/opening-a-new-tab-logs-out-active-sessions-in/4a7f4338-8f05-40bd-bbc4-3854b54b1c2a

Note: No one had anything concrete to offer the person experiencing 
this either.


I suspect a setting buried somewhere is causing the issue, and 
reinstalling Chrome doesn't get rid of it.  Me, I stay away from 
Chrome out of distrust... that and my extreme loathing with regard to 
Google's bullying nanny attitude.


John Lolis
Coordinator of Computer Systems

100 Martine Avenue
White Plains, NY  10601

tel: 1.914.422.1497
fax: 1.914.422.1452

https://whiteplainslibrary.org/

/“I would rather have questions that can’t be answered than answers 
that can’t be questioned.”/
— Richard Feynman 
, 
theoretical physicist and recipient of the Nobel Prize in Physics in 1965



On Thu, 6 Jul 2023 at 15:31, Szwagiel, Will via Evergreen-general 
 wrote:


Good afternoon,

We have received reports from an NC Cardinal member library that
one of their staff computers is logging out of Evergreen every
time a new tab in Google Chrome is opened.  They said they cleared
the site data in Google Chrome, but that did not help.  We have
not been able to replicate the issue ourselves, and we suggested
that they try uninstalling and reinstalling Chrome, because we
think it is specifically a Chrome-related issue. Unfortunately,
the library reported back that this did not resolve the issue,
either.  No other member libraries have reported encountering a
similar issue.

Has anyone on this list encountered this issue before?  And if so,
how did you resolve it?  Were you able to resolve it?

Thank you in advance for any assistance you may be able to provide.

*William C. Szwagiel*

NC Cardinal Project Manager

State Library of North Carolina

william.szwag...@ncdcr.gov  |
919.814.6721

https://statelibrary.ncdcr.gov/services-libraries/nc-cardinal


109 East Jones Street  | 4640 Mail Service Center

Raleigh, North Carolina 27699-4600

The State Library is part of the NC Department of Natural &
Cultural Resources.

/Email correspondence to and from this address is subject to the
North Carolina Public Records Law and may be disclosed to third
parties./

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Re: [Evergreen-general] Evergreen Logging Out with Each New Chrome Tab?

2023-07-07 Thread Morgan, Michele via Evergreen-general 
We haven't heard reports like this, but it's hard to tell from the
description exactly what's happening.

1. Do they open a new browser tab and expect to see an Evergreen screen,
but do not?

2. Are they logged into Evergreen, and when they follow an Evergreen link
that would normally open in a new tab, they get a login screen?

For case #1, we use the Chrome extension New Tab Redirect

to open the Evergreen Splash Page when new tabs are opened.

For case #2, I would suggest trying the following:

   - Disable all Chrome extensions to see if one of those is the cause.
   - In Chrome Settings, choose Reset settings to restore settings to the
   defaults.
   - Try creating a new Chrome profile to see if the issue persists.

Hope this is helpful,
Michele

--
Michele M. Morgan, Systems Support Specialist
North of Boston Library Exchange, Danvers Massachusetts
mmor...@noblenet.org



On Thu, Jul 6, 2023 at 3:31 PM Szwagiel, Will via Evergreen-general <
evergreen-general@list.evergreen-ils.org> wrote:

> Good afternoon,
>
>
>
> We have received reports from an NC Cardinal member library that one of
> their staff computers is logging out of Evergreen every time a new tab in
> Google Chrome is opened.  They said they cleared the site data in Google
> Chrome, but that did not help.  We have not been able to replicate the
> issue ourselves, and we suggested that they try uninstalling and
> reinstalling Chrome, because we think it is specifically a Chrome-related
> issue.  Unfortunately, the library reported back that this did not resolve
> the issue, either.  No other member libraries have reported encountering a
> similar issue.
>
>
>
> Has anyone on this list encountered this issue before?  And if so, how did
> you resolve it?  Were you able to resolve it?
>
>
>
> Thank you in advance for any assistance you may be able to provide.
>
>
>
> *William C. Szwagiel*
>
> NC Cardinal Project Manager
>
> State Library of North Carolina
>
> william.szwag...@ncdcr.gov | 919.814.6721
>
> https://statelibrary.ncdcr.gov/services-libraries/nc-cardinal
>
> 109 East Jones Street  | 4640 Mail Service Center
>
> Raleigh, North Carolina 27699-4600
>
> The State Library is part of the NC Department of Natural & Cultural
> Resources.
>
> *Email correspondence to and from this address is subject to the North
> Carolina Public Records Law and may be disclosed to third parties.*
>
>
> ___
> Evergreen-general mailing list
> Evergreen-general@list.evergreen-ils.org
> http://list.evergreen-ils.org/cgi-bin/mailman/listinfo/evergreen-general
>
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Re: [Evergreen-general] Evergreen Logging Out with Each New Chrome Tab?

2023-07-06 Thread Lolis, John via Evergreen-general 
While I don't have anything concrete to offer, here's a very similar
scenario, albeit with Edge...
https://answers.microsoft.com/en-us/microsoftedge/forum/all/opening-a-new-tab-logs-out-active-sessions-in/4a7f4338-8f05-40bd-bbc4-3854b54b1c2a

Note: No one had anything concrete to offer the person experiencing this
either.

I suspect a setting buried somewhere is causing the issue, and reinstalling
Chrome doesn't get rid of it.  Me, I stay away from Chrome out of
distrust... that and my extreme loathing with regard to Google's bullying
nanny attitude.

John Lolis
Coordinator of Computer Systems

100 Martine Avenue
White Plains, NY  10601

tel: 1.914.422.1497
fax: 1.914.422.1452

https://whiteplainslibrary.org/

*“I would rather have questions that can’t be answered than answers that
can’t be questioned.”*
— Richard Feynman
,
theoretical physicist and recipient of the Nobel Prize in Physics in 1965


On Thu, 6 Jul 2023 at 15:31, Szwagiel, Will via Evergreen-general <
evergreen-general@list.evergreen-ils.org> wrote:

> Good afternoon,
>
>
>
> We have received reports from an NC Cardinal member library that one of
> their staff computers is logging out of Evergreen every time a new tab in
> Google Chrome is opened.  They said they cleared the site data in Google
> Chrome, but that did not help.  We have not been able to replicate the
> issue ourselves, and we suggested that they try uninstalling and
> reinstalling Chrome, because we think it is specifically a Chrome-related
> issue.  Unfortunately, the library reported back that this did not resolve
> the issue, either.  No other member libraries have reported encountering a
> similar issue.
>
>
>
> Has anyone on this list encountered this issue before?  And if so, how did
> you resolve it?  Were you able to resolve it?
>
>
>
> Thank you in advance for any assistance you may be able to provide.
>
>
>
> *William C. Szwagiel*
>
> NC Cardinal Project Manager
>
> State Library of North Carolina
>
> william.szwag...@ncdcr.gov | 919.814.6721
>
> https://statelibrary.ncdcr.gov/services-libraries/nc-cardinal
>
> 109 East Jones Street  | 4640 Mail Service Center
>
> Raleigh, North Carolina 27699-4600
>
> The State Library is part of the NC Department of Natural & Cultural
> Resources.
>
> *Email correspondence to and from this address is subject to the North
> Carolina Public Records Law and may be disclosed to third parties.*
>
>
> ___
> Evergreen-general mailing list
> Evergreen-general@list.evergreen-ils.org
> http://list.evergreen-ils.org/cgi-bin/mailman/listinfo/evergreen-general
>
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Re: [Evergreen-general] Evergreen Logging Out with Each New Chrome Tab?

2023-07-06 Thread Diane Disbro via Evergreen-general 
Nope

Diane Disbro
Pronouns: she/her
Circulation and Special Projects Coordinator
Scenic Regional Library
251 Union Plaza Drive
Union, MO 63084
(636) 583-0652 ext  110
ddis...@scenicregional.org



On Thu, Jul 6, 2023 at 2:31 PM Szwagiel, Will via Evergreen-general <
evergreen-general@list.evergreen-ils.org> wrote:

> Good afternoon,
>
>
>
> We have received reports from an NC Cardinal member library that one of
> their staff computers is logging out of Evergreen every time a new tab in
> Google Chrome is opened.  They said they cleared the site data in Google
> Chrome, but that did not help.  We have not been able to replicate the
> issue ourselves, and we suggested that they try uninstalling and
> reinstalling Chrome, because we think it is specifically a Chrome-related
> issue.  Unfortunately, the library reported back that this did not resolve
> the issue, either.  No other member libraries have reported encountering a
> similar issue.
>
>
>
> Has anyone on this list encountered this issue before?  And if so, how did
> you resolve it?  Were you able to resolve it?
>
>
>
> Thank you in advance for any assistance you may be able to provide.
>
>
>
> *William C. Szwagiel*
>
> NC Cardinal Project Manager
>
> State Library of North Carolina
>
> william.szwag...@ncdcr.gov | 919.814.6721
>
> https://statelibrary.ncdcr.gov/services-libraries/nc-cardinal
>
> 109 East Jones Street  | 4640 Mail Service Center
>
> Raleigh, North Carolina 27699-4600
>
> The State Library is part of the NC Department of Natural & Cultural
> Resources.
>
> *Email correspondence to and from this address is subject to the North
> Carolina Public Records Law and may be disclosed to third parties.*
>
>
> ___
> Evergreen-general mailing list
> Evergreen-general@list.evergreen-ils.org
> http://list.evergreen-ils.org/cgi-bin/mailman/listinfo/evergreen-general
>
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[Evergreen-general] Evergreen Logging Out with Each New Chrome Tab?

2023-07-06 Thread Szwagiel, Will via Evergreen-general 
Good afternoon,

We have received reports from an NC Cardinal member library that one of their 
staff computers is logging out of Evergreen every time a new tab in Google 
Chrome is opened.  They said they cleared the site data in Google Chrome, but 
that did not help.  We have not been able to replicate the issue ourselves, and 
we suggested that they try uninstalling and reinstalling Chrome, because we 
think it is specifically a Chrome-related issue.  Unfortunately, the library 
reported back that this did not resolve the issue, either.  No other member 
libraries have reported encountering a similar issue.

Has anyone on this list encountered this issue before?  And if so, how did you 
resolve it?  Were you able to resolve it?

Thank you in advance for any assistance you may be able to provide.

William C. Szwagiel
NC Cardinal Project Manager
State Library of North Carolina
william.szwag...@ncdcr.gov | 919.814.6721
https://statelibrary.ncdcr.gov/services-libraries/nc-cardinal
109 East Jones Street  | 4640 Mail Service Center
Raleigh, North Carolina 27699-4600
The State Library is part of the NC Department of Natural & Cultural Resources.
Email correspondence to and from this address is subject to the North Carolina 
Public Records Law and may be disclosed to third parties.

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