Re: [Evergreen-general] Staff Unable to Use Add Items or Add Call Numbers and Items in Holdings View?

[Frasur, Ruth via Evergreen-general]

There is a known bug that’s had a fix released related to empty call numbers.  
Depending on your version, the fix may not be applied yet.

https://bugs.launchpad.net/evergreen/+bug/1998494

Ruth Frasur (she/they)
Coordinator
Evergreen Indiana Library Consortium
Evergreen Community Development Initiative
Indiana State Library
140 N. Senate Ave.
Indianapolis, IN 46204
(317) 232-3691

From: Evergreen-general  On 
Behalf Of Johnathon Redmon via Evergreen-general
Sent: Tuesday, July 11, 2023 3:05 PM
To: Evergreen Discussion Group 
Cc: Johnathon Redmon 
Subject: Re: [Evergreen-general] Staff Unable to Use Add Items or Add Call 
Numbers and Items in Holdings View?

 This is an EXTERNAL email. Exercise caution. DO NOT open attachments or 
click links from unknown senders or unexpected email. 

I've been unable to make a empty call # for a while now. Not an error message, 
just takes me right to the item edit screen, so I have to create a whole fake 
item when I need to transfer the item to a different marc record.

On Fri, Jul 7, 2023 at 3:27 PM Szwagiel, Will via Evergreen-general 
mailto:evergreen-general@list.evergreen-ils.org>>
 wrote:
Good afternoon,

We have been contacted by a member library where two of their staff members are 
unable to use the Add Items and Add Call Numbers and Items options in the 
Holdings View.  They do not receive any kind of error message or notice.  
Simply nothing happens when they click on them.  They have all of the necessary 
permissions and all of the appropriate working locations checked.  They are, 
however, still able to use the Add Holdings button to perform their cataloging 
duties.

I suggested they try clearing their cache, but this did not resolve the issue.  
I cannot recreate the issue myself.  Has anyone encountered an issue like this 
before?  I think the most important thing is that they are still able to 
perform their duties using the Add Holdings button, so at least they can 
continue working in the meantime, but I still wanted to see if anyone else 
might have an idea of how to resolve this issue.

Thank you.

William C. Szwagiel
NC Cardinal Project Manager
State Library of North Carolina
william.szwag...@ncdcr.gov | 919.814.6721
https://statelibrary.ncdcr.gov/services-libraries/nc-cardinal
109 East Jones Street  | 4640 Mail Service Center
Raleigh, North Carolina 27699-4600
The State Library is part of the NC Department of Natural & Cultural Resources.
Email correspondence to and from this address is subject to the North Carolina 
Public Records Law and may be disclosed to third parties.

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--
Johnathon Redmon
Technical Services Cataloging Clerk
Monticello Union-Township Public Library
321 W. Broadway St.
Monticello, IN 47960
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Re: [Evergreen-general] Staff Unable to Use Add Items or Add Call Numbers and Items in Holdings View?

[Johnathon Redmon via Evergreen-general]

I've been unable to make a empty call # for a while now. Not an error
message, just takes me right to the item edit screen, so I have to create a
whole fake item when I need to transfer the item to a different marc
record.

On Fri, Jul 7, 2023 at 3:27 PM Szwagiel, Will via Evergreen-general <
evergreen-general@list.evergreen-ils.org> wrote:

> Good afternoon,
>
>
>
> We have been contacted by a member library where two of their staff
> members are unable to use the Add Items and Add Call Numbers and Items
> options in the Holdings View.  They do not receive any kind of error
> message or notice.  Simply nothing happens when they click on them.  They
> have all of the necessary permissions and all of the appropriate working
> locations checked.  They are, however, still able to use the Add Holdings
> button to perform their cataloging duties.
>
>
>
> I suggested they try clearing their cache, but this did not resolve the
> issue.  I cannot recreate the issue myself.  Has anyone encountered an
> issue like this before?  I think the most important thing is that they are
> still able to perform their duties using the Add Holdings button, so at
> least they can continue working in the meantime, but I still wanted to see
> if anyone else might have an idea of how to resolve this issue.
>
>
>
> Thank you.
>
>
>
> *William C. Szwagiel*
>
> NC Cardinal Project Manager
>
> State Library of North Carolina
>
> william.szwag...@ncdcr.gov | 919.814.6721
>
> https://statelibrary.ncdcr.gov/services-libraries/nc-cardinal
>
> 109 East Jones Street  | 4640 Mail Service Center
>
> Raleigh, North Carolina 27699-4600
>
> The State Library is part of the NC Department of Natural & Cultural
> Resources.
>
> *Email correspondence to and from this address is subject to the North
> Carolina Public Records Law and may be disclosed to third parties.*
>
>
> ___
> Evergreen-general mailing list
> Evergreen-general@list.evergreen-ils.org
> http://list.evergreen-ils.org/cgi-bin/mailman/listinfo/evergreen-general
>


-- 
Johnathon Redmon
Technical Services Cataloging Clerk
Monticello Union-Township Public Library
321 W. Broadway St.
Monticello, IN 47960
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Re: [Evergreen-general] Staff Unable to Use Add Items or Add Call Numbers and Items in Holdings View?

[Morgan, Michele via Evergreen-general]

Coult this bug be what they are seeing?

#2001702 3.10 - Cannot add call numbers or items from item status


This would be starting from Item Status and choosing those Add... options
from the Actions menu.

--
Michele M. Morgan, Systems Support Specialist
North of Boston Library Exchange, Danvers Massachusetts
mmor...@noblenet.org



On Fri, Jul 7, 2023 at 3:27 PM Szwagiel, Will via Evergreen-general <
evergreen-general@list.evergreen-ils.org> wrote:

> Good afternoon,
>
>
>
> We have been contacted by a member library where two of their staff
> members are unable to use the Add Items and Add Call Numbers and Items
> options in the Holdings View.  They do not receive any kind of error
> message or notice.  Simply nothing happens when they click on them.  They
> have all of the necessary permissions and all of the appropriate working
> locations checked.  They are, however, still able to use the Add Holdings
> button to perform their cataloging duties.
>
>
>
> I suggested they try clearing their cache, but this did not resolve the
> issue.  I cannot recreate the issue myself.  Has anyone encountered an
> issue like this before?  I think the most important thing is that they are
> still able to perform their duties using the Add Holdings button, so at
> least they can continue working in the meantime, but I still wanted to see
> if anyone else might have an idea of how to resolve this issue.
>
>
>
> Thank you.
>
>
>
> *William C. Szwagiel*
>
> NC Cardinal Project Manager
>
> State Library of North Carolina
>
> william.szwag...@ncdcr.gov | 919.814.6721
>
> https://statelibrary.ncdcr.gov/services-libraries/nc-cardinal
>
> 109 East Jones Street  | 4640 Mail Service Center
>
> Raleigh, North Carolina 27699-4600
>
> The State Library is part of the NC Department of Natural & Cultural
> Resources.
>
> *Email correspondence to and from this address is subject to the North
> Carolina Public Records Law and may be disclosed to third parties.*
>
>
> ___
> Evergreen-general mailing list
> Evergreen-general@list.evergreen-ils.org
> http://list.evergreen-ils.org/cgi-bin/mailman/listinfo/evergreen-general
>
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