Re: [Flashcoders] Buyer beware mCOM
Contact your bank/credit card company and do a charge-back. Explain the situation and you should be able to get your money back from the credit card company. Metaliq will get dinged for both the refund and a charge-back fee. Normally this is not a nice thing to do, but if the company offers you no other alternative ... Derek Vadneau - Original Message - From: "Sorensen, Shannon M - MWL" <[EMAIL PROTECTED]> To: Sent: Tuesday, June 13, 2006 11:29 AM Subject: [Flashcoders] Buyer beware mCOM http://67.104.17.194/complaint/view/57077332/c/47x9hr Consumer's Original Complaint : Total: $299.00 USD Item/Product Name: mCOM Forum of upset customers: http://www.gskinner.com/blog/archives/2005/09/mcom_glic_compo.html The documentation and API spec for this product is so minimal that it makes using these components impossible. I open two support tickets, Ticket id: 132 & 133, with no responses. I called twice and was told I would receive a call back and never did. Consumer's Desired Resolution: I believe Metaliq needs to make appropriate documentation for this product and I personally want my money returned. BBB Processing (Most recent activity listed first) 06/13/2006 OttO EMAIL Forward Business Response to Consumer 06/12/2006 WEB BBB RECEIVE BUSINESS RESPONSE : From the Master End User License Agreement, which all customers must agree to before purchasing the mCOM product: THE FEE FOR THE PRODUCT BY METALIQ IS NON-REFUNDABLE. in addition, Section 7, Paragraph (a) METALIQ PROVIDES NO REMEDIES OR WARRANTIES, WHETHER EXPRESS OR IMPLIED, FOR THE PRODUCT, AND THE PRODUCT IS PROVIDED "AS IS". from Section 8. EXCLUSIVE REMEDY: Provided that any non-compliance with the above warranty is reported in writing to Metaliq no more than ninety (90) days following delivery to you, Metaliq will use reasonable commercial efforts to supply you with a replacement copy of the Software that substantially conforms to the documentation, provide a replacement for defective media, or refund to you your purchase price for the Product, at its option. **Please note: 90 DAYS Purchase date 9/2/2005 Case opened 5/31/2006 ___ Flashcoders@chattyfig.figleaf.com To change your subscription options or search the archive: http://chattyfig.figleaf.com/mailman/listinfo/flashcoders Brought to you by Fig Leaf Software Premier Authorized Adobe Consulting and Training http://www.figleaf.com http://training.figleaf.com
RE: [Flashcoders] Buyer beware mCOM
The BJC Bit components were always great that I remember. I tend to make my own now that I've dropped the IDE in favour of FlashDevelop, but I think you can still get the components from www.flashloaded.com Lee -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Sorensen, Shannon M - MWL Sent: 13 June 2006 16:29 To: flashcoders@chattyfig.figleaf.com Subject: [Flashcoders] Buyer beware mCOM http://67.104.17.194/complaint/view/57077332/c/47x9hr Consumer's Original Complaint : Total: $299.00 USD Item/Product Name: mCOM Forum of upset customers: http://www.gskinner.com/blog/archives/2005/09/mcom_glic_compo.html The documentation and API spec for this product is so minimal that it makes using these components impossible. I open two support tickets, Ticket id: 132 & 133, with no responses. I called twice and was told I would receive a call back and never did. Consumer's Desired Resolution: I believe Metaliq needs to make appropriate documentation for this product and I personally want my money returned. BBB Processing (Most recent activity listed first) 06/13/2006 OttOEMAIL Forward Business Response to Consumer 06/12/2006 WEB BBB RECEIVE BUSINESS RESPONSE : From the Master End User License Agreement, which all customers must agree to before purchasing the mCOM product: THE FEE FOR THE PRODUCT BY METALIQ IS NON-REFUNDABLE. in addition, Section 7, Paragraph (a) METALIQ PROVIDES NO REMEDIES OR WARRANTIES, WHETHER EXPRESS OR IMPLIED, FOR THE PRODUCT, AND THE PRODUCT IS PROVIDED "AS IS". from Section 8. EXCLUSIVE REMEDY: Provided that any non-compliance with the above warranty is reported in writing to Metaliq no more than ninety (90) days following delivery to you, Metaliq will use reasonable commercial efforts to supply you with a replacement copy of the Software that substantially conforms to the documentation, provide a replacement for defective media, or refund to you your purchase price for the Product, at its option. **Please note: 90 DAYS Purchase date 9/2/2005 Case opened 5/31/2006 ___ Flashcoders@chattyfig.figleaf.com To change your subscription options or search the archive: http://chattyfig.figleaf.com/mailman/listinfo/flashcoders Brought to you by Fig Leaf Software Premier Authorized Adobe Consulting and Training http://www.figleaf.com http://training.figleaf.com ___ Flashcoders@chattyfig.figleaf.com To change your subscription options or search the archive: http://chattyfig.figleaf.com/mailman/listinfo/flashcoders Brought to you by Fig Leaf Software Premier Authorized Adobe Consulting and Training http://www.figleaf.com http://training.figleaf.com
