Re: [Framers] activation dialog for old Adobe software
"Escalate" is the magic word to remember and employ early-on whenever dealing with corporate tech-support and customer-service resistance. When I did Ashton-Tate dBASE tech support around 1987, a customer wanted the legal department to rewrite the product license because it was going to expire in 50 years. We techs were sure the product would disappear before then. There are about ten license years left. :) Some customers may still be using that vintage software, but the company's been gone awhile. Go figure. On Tue, Jun 14, 2022, 7:06 PM Robert Lauriston wrote: > I finally got around to contacting Adobe about this. Couldn't find a phone > number so used chat. After I stumped the bot it connected me to an agent. > > Konari (6/13/22, 4:13:42 PM PDT): Thank you for your time. I want to inform > > you that software is no longer distributed by > > Adobe. We no longer have the software bits and it’s been decommissioned. > > It happened because our aging activation > > servers for Creative Suite products had to be retired. > > > > Konari (6/13/22, 4:14:40 PM PDT): As you're our long time customer, this > > is a great time to consider moving With the > > Acrobat PRO DC, you get a discounted price of 9.99 USD$$/month for the > > next year and a free credit of 90 days on your > > subscription. You will be paying 119.88 USD$$ approx. for the complete > > year instead of the standard price of180 USD$$ > > with 3 free months too worth 29.97US$ (which is just half the price) . > How > > does that sound to you? Basically you'll be > > getting discounted prices and also will be paying for 12 months and will > > get 15 months. Would you like to buy this offer > > plan? You can choose this plan in two types : 1- Annual plan paid monthly > > with 3 free months. 2- Annual plan paid > > upfront with 3 free months.The plan has number of benefits as they never > > get out of support, support 24/7, Mac never > > stops supporting these apps as it gets modifies along with the Mac > updates > > which was not available in older 10 years > > old Adobe apps. > > > > You (6/13/22, 4:28:00 PM PDT): I paid for a permanent license. > > You (6/13/22, 4:28:12 PM PDT): You have no legal grounds to stop it from > > working. > > > > Konari (6/13/22, 4:33:50 PM PDT): We are not stopping. If it is already > in > > your system it will work otherwise you want to > > use newly downloading and installing so it will not work because you are > > working new operating system. and it was end > > of life product. > > > > You (6/13/22, 4:37:42 PM PDT): No, it was working fine on Windows 10. > > Something installed Acrobat DC and it disabled > > Acrobat 8. > > > > Konari (6/13/22, 4:38:58 PM PDT): Once it disabled then it will not > > activated. > > > > You (6/13/22, 4:39:44 PM PDT): That's not acceptable. You're stealing the > > product you sold me. > > > > Konari (6/13/22, 4:42:58 PM PDT): I completely understand your concern I > > am escalating your issue to our senior > > department they will get back to you within 24 to 48 hours via new > Acrobat > > 10 serial number for one time exception > > because you are our valuable customer. > > > > You (6/13/22, 4:54:51 PM PDT): Great, thanks. > > > > Seems weird that they have a special department for old people, but they > sent me a download link and license for Acrobat X so I'm in good shape. > > On Thu, Nov 11, 2021 at 2:13 PM Robert Lauriston > wrote: > > > Not true. It was working fine on this PC for four years. That's no excuse > > for invalidating the license anyway. > > > > On Thu, Nov 11, 2021, 2:05 PM Lin Sims wrote: > > > >> ... the > >> software won't work on new hardware/software. > >> > >> If you need to create PDFs, forms, have shared reviews, etc., you'll > >> either > >> have to subscribe to Acrobat or find another product. > >> > >> On Thu, Nov 11, 2021 at 2:41 PM Robert Lauriston > >> wrote: > >> > >> > This is for Acrobat Standard 8.0 but I figure the issue's the same as > >> > for FrameMaker. > >> > > >> > I've had this on my Windows 7 (now 10) system for four years without > >> > trouble. A few weeks ago I installed Acrobat Reader because some > >> > downloaded PDFs are not compatible. Today I got an activation dialog > >> > that seems to be unable to connect to the expected server. The phone > >> > number provided as an alternative (866 772 3623) seems to be dead. > >> > > >> > How do I deal with this? > >> > ___ > >> > > >> > This message is from the Framers mailing list > >> > > >> > Send messages to framers@lists.frameusers.com > >> > Visit the list's homepage at http://www.frameusers.com > >> > Archives located at > >> > http://www.mail-archive.com/framers%40lists.frameusers.com/ > >> > Subscribe and unsubscribe at > >> > http://lists.frameusers.com/listinfo.cgi/framers-frameusers.com > >> > Send administrative questions to listad...@frameusers.com > >> > > >> > >> > >> -- > >> Lin Sims > >>
Re: [Framers] activation dialog for old Adobe software
I finally got around to contacting Adobe about this. Couldn't find a phone number so used chat. After I stumped the bot it connected me to an agent. Konari (6/13/22, 4:13:42 PM PDT): Thank you for your time. I want to inform > you that software is no longer distributed by > Adobe. We no longer have the software bits and it’s been decommissioned. > It happened because our aging activation > servers for Creative Suite products had to be retired. > > Konari (6/13/22, 4:14:40 PM PDT): As you're our long time customer, this > is a great time to consider moving With the > Acrobat PRO DC, you get a discounted price of 9.99 USD$$/month for the > next year and a free credit of 90 days on your > subscription. You will be paying 119.88 USD$$ approx. for the complete > year instead of the standard price of180 USD$$ > with 3 free months too worth 29.97US$ (which is just half the price) . How > does that sound to you? Basically you'll be > getting discounted prices and also will be paying for 12 months and will > get 15 months. Would you like to buy this offer > plan? You can choose this plan in two types : 1- Annual plan paid monthly > with 3 free months. 2- Annual plan paid > upfront with 3 free months.The plan has number of benefits as they never > get out of support, support 24/7, Mac never > stops supporting these apps as it gets modifies along with the Mac updates > which was not available in older 10 years > old Adobe apps. > > You (6/13/22, 4:28:00 PM PDT): I paid for a permanent license. > You (6/13/22, 4:28:12 PM PDT): You have no legal grounds to stop it from > working. > > Konari (6/13/22, 4:33:50 PM PDT): We are not stopping. If it is already in > your system it will work otherwise you want to > use newly downloading and installing so it will not work because you are > working new operating system. and it was end > of life product. > > You (6/13/22, 4:37:42 PM PDT): No, it was working fine on Windows 10. > Something installed Acrobat DC and it disabled > Acrobat 8. > > Konari (6/13/22, 4:38:58 PM PDT): Once it disabled then it will not > activated. > > You (6/13/22, 4:39:44 PM PDT): That's not acceptable. You're stealing the > product you sold me. > > Konari (6/13/22, 4:42:58 PM PDT): I completely understand your concern I > am escalating your issue to our senior > department they will get back to you within 24 to 48 hours via new Acrobat > 10 serial number for one time exception > because you are our valuable customer. > > You (6/13/22, 4:54:51 PM PDT): Great, thanks. > Seems weird that they have a special department for old people, but they sent me a download link and license for Acrobat X so I'm in good shape. On Thu, Nov 11, 2021 at 2:13 PM Robert Lauriston wrote: > Not true. It was working fine on this PC for four years. That's no excuse > for invalidating the license anyway. > > On Thu, Nov 11, 2021, 2:05 PM Lin Sims wrote: > >> ... the >> software won't work on new hardware/software. >> >> If you need to create PDFs, forms, have shared reviews, etc., you'll >> either >> have to subscribe to Acrobat or find another product. >> >> On Thu, Nov 11, 2021 at 2:41 PM Robert Lauriston >> wrote: >> >> > This is for Acrobat Standard 8.0 but I figure the issue's the same as >> > for FrameMaker. >> > >> > I've had this on my Windows 7 (now 10) system for four years without >> > trouble. A few weeks ago I installed Acrobat Reader because some >> > downloaded PDFs are not compatible. Today I got an activation dialog >> > that seems to be unable to connect to the expected server. The phone >> > number provided as an alternative (866 772 3623) seems to be dead. >> > >> > How do I deal with this? >> > ___ >> > >> > This message is from the Framers mailing list >> > >> > Send messages to framers@lists.frameusers.com >> > Visit the list's homepage at http://www.frameusers.com >> > Archives located at >> > http://www.mail-archive.com/framers%40lists.frameusers.com/ >> > Subscribe and unsubscribe at >> > http://lists.frameusers.com/listinfo.cgi/framers-frameusers.com >> > Send administrative questions to listad...@frameusers.com >> > >> >> >> -- >> Lin Sims >> ___ >> >> This message is from the Framers mailing list >> >> Send messages to framers@lists.frameusers.com >> Visit the list's homepage at http://www.frameusers.com >> Archives located at >> http://www.mail-archive.com/framers%40lists.frameusers.com/ >> Subscribe and unsubscribe at >> http://lists.frameusers.com/listinfo.cgi/framers-frameusers.com >> Send administrative questions to listad...@frameusers.com >> > ___ This message is from the Framers mailing list Send messages to framers@lists.frameusers.com Visit the list's homepage at http://www.frameusers.com Archives located at http://www.mail-archive.com/framers%40lists.frameusers.com/ Subscribe and unsubscribe at
Re: [Framers] Save to PDF - Minutes turned into hours (Resolved)
All, I think the combination of Simon's listed exclusions and IT making a change to real-time protection was the solution that worked for us. Thank you all. From: Framers on behalf of framers-requ...@lists.frameusers.com Sent: Tuesday, June 14, 2022 1:01 PM To: framers@lists.frameusers.com Subject: Framers Digest, Vol 195, Issue 4 Send Framers mailing list submissions to framers@lists.frameusers.com To subscribe or unsubscribe, visit http://lists.frameusers.com/listinfo.cgi/framers-frameusers.com You can reach the person managing the list at framers-ow...@lists.frameusers.com When replying, please edit your Subject line so it is more specific than "Re: Contents of Framers digest..." Today's Topics: 1. Re: Save to PDF - Minutes turned into hours (docu...@hotmail.com) 2. Re: Save to PDF - Minutes turned into hours (Simon BUCH) 3. Re: Framers Digest, Vol 195, Issue 3 - Save to PDF - Minutes turned into hours (cuc tu) (Orly Zimmerman) -- Message: 1 Date: Mon, 13 Jun 2022 22:11:47 + From: To: An email list for people using Adobe FrameMaker software. Subject: Re: [Framers] Save to PDF - Minutes turned into hours Message-ID: Content-Type: text/plain; charset="iso-8859-1" If I recall correctly, the need to do the 2-step PDF generation process ended some time around FM 8. It's also significant that neither part of the process was a "save as". The first step was to Print to a PDF file, then Distill the PS to PDF using the Adobe Distiller tool. It's also significant to note that the 2-step process did not produce an interactive PDF file. In particular, cross-references and coded hyperlinks are not active links because the link information was not passed through to the PS when you were "printing" a document or book. -FR From: Framers on behalf of Marek, James Sent: Monday, June 13, 2022 3:57 PM To: An email list for people using Adobe FrameMaker software. Subject: Re: [Framers] Save to PDF - Minutes turned into hours Way back when, on FM 6, we also had problems with "Save to PDF". Adobe recommended saving as a PostScript file, then saving that as a PDF. -Original Message- From: Framers On Behalf Of Tom Beiswenger Sent: Monday, June 13, 2022 12:26 PM To: An email list for people using Adobe FrameMaker software. Subject: Re: [Framers] Save to PDF - Minutes turned into hours Our company also is still using FM12. All was well until everyone was upgraded to Windows 10 and the company wasn't willing to pay the subscription price for upgrading FM from a 32 bit app to 64 bit. Save to PDF was broken. After attempting to save two large books to PDF and ended up one "no file" and one that worked, I discovered that if I created a little dummy book (a 3-4 page) FM book and always did a save as PDF on it before doing the same with a real book, the save as PDF worked. That was several years ago. I only have to run the dummy book once during an FM session. Not sure why it works, but it does. -- Message: 2 Date: Tue, 14 Jun 2022 08:15:24 +0100 From: Simon BUCH To: "An email list for people using Adobe FrameMaker software." , cuc tu Subject: Re: [Framers] Save to PDF - Minutes turned into hours Message-ID: Content-Type: text/plain; charset=UTF-8; format=flowed Hello, I have experienced this many times with my customers where documents fail to print, or are very slow to print. The behaviour seems to be exacerbated by having embedded PDF in a FrameMaker document, or graphics that contain transparency. I discovered this years ago, and it's actually an interaction between Microsoft anti-virus products and the Acrobat Distiller [Adobe PDF printer] process that causes it to hang while attempting to print any documents which contain embedded graphics with transparency areas.? Documents that don't have transparent graphics often print without any problem. The antivirus products known to experience this behaviour are: Windows Defender Windows Intune Endpoint Protection Microsoft Security Essentials Microsoft System Center Endpoint Protection Microsoft Forefront Security for SharePoint Microsoft Endpoint Protection Microsoft Forefront Endpoint Protection To allow FrameMaker and Acrobat Distiller to print, and if you make use of Microsoft anti-virus products, it is recommended to configure the antivirus product to exclude scanning the processes such as: %ProgramFiles%\Adobe\Adobe FrameMaker 2019\FrameMaker.exe %ProgramFiles(x86)%\Adobe\Acrobat 2015\Acrobat\acrodist.exe ? and also to exclude scanning the folders and files below: %ProgramFiles(x86)%\Adobe If your IT department don't permit you do add these exceptions, inform them that their choice of antivirus product prevents you from producing PDF using the Adobe PDF printer, and make
Re: [Framers] Framers Digest, Vol 195, Issue 3 - Save to PDF - Minutes turned into hours (cuc tu)
HI C2, Did you try a MIF wash? This means saving all the files, as well as the book file, as MIF, and then resaving as FM. This and perhaps restarting your computer usually helps in these situations. The simple way to do the MIF wash to a book is to install the BookMIFwash driver (BookComponentMIFWash.dll found in the ) that comes with your FM installation - search for it in one of the FM subfolders - there is a text readme file (fm_bookmifwash.c) that tells you how to install it such that it shows up on your FM menu line. This, in the past, has saved me many times. (Oddly enough, it's under SAMPLES>SCRIPTS and UTILITIES in my installation.) I currently run the latest FM - so now I do a Publish>PDF which is usually fine. Haven't had to do a MIF wash in a while, thank goodness. Much Luck, OrlyZ -- Message: 1 Date: Mon, 13 Jun 2022 17:06:57 + From: cuc tu To: "framers@lists.frameusers.com" Subject: [Framers] Save to PDF - Minutes turned into hours Hi All, One-by-one, we're all experiencing a problem saving as PDF. We're still using FM12. It does not matter if we're working on the network or local HDD. We know the IT group changed virus protection from Sophos to Windows Security and we've disabled everything we can. I'm not sure if that is related or if there could have been a Windows update that has affected this version of FM. We've tried uninstalling and reinstalling. Any suggestions? Thanks, C2 ___ This message is from the Framers mailing list Send messages to framers@lists.frameusers.com Visit the list's homepage at http://www.frameusers.com Archives located at http://www.mail-archive.com/framers%40lists.frameusers.com/ Subscribe and unsubscribe at http://lists.frameusers.com/listinfo.cgi/framers-frameusers.com Send administrative questions to listad...@frameusers.com
Re: [Framers] Save to PDF - Minutes turned into hours
Hello, I have experienced this many times with my customers where documents fail to print, or are very slow to print. The behaviour seems to be exacerbated by having embedded PDF in a FrameMaker document, or graphics that contain transparency. I discovered this years ago, and it's actually an interaction between Microsoft anti-virus products and the Acrobat Distiller [Adobe PDF printer] process that causes it to hang while attempting to print any documents which contain embedded graphics with transparency areas. Documents that don't have transparent graphics often print without any problem. The antivirus products known to experience this behaviour are: • Windows Defender • Windows Intune Endpoint Protection • Microsoft Security Essentials • Microsoft System Center Endpoint Protection • Microsoft Forefront Security for SharePoint • Microsoft Endpoint Protection • Microsoft Forefront Endpoint Protection To allow FrameMaker and Acrobat Distiller to print, and if you make use of Microsoft anti-virus products, it is recommended to configure the antivirus product to exclude scanning the processes such as: %ProgramFiles%\Adobe\Adobe FrameMaker 2019\FrameMaker.exe %ProgramFiles(x86)%\Adobe\Acrobat 2015\Acrobat\acrodist.exe … and also to exclude scanning the folders and files below: %ProgramFiles(x86)%\Adobe If your IT department don't permit you do add these exceptions, inform them that their choice of antivirus product prevents you from producing PDF using the Adobe PDF printer, and make it *their* problem! I would also advise them that the Microsoft "Print to PDF" printer is *not* an option as it does not provide all the features you require to create your PDF. I hope this helps resolve the problems you have experienced. Regards /// Simon BUCH On 13/06/2022 18:06, cuc tu wrote: Hi All, One-by-one, we're all experiencing a problem saving as PDF. We're still using FM12. It does not matter if we're working on the network or local HDD. We know the IT group changed virus protection from Sophos to Windows Security and we've disabled everything we can. I'm not sure if that is related or if there could have been a Windows update that has affected this version of FM. We've tried uninstalling and reinstalling. Any suggestions? Thanks, C2 ___ This message is from the Framers mailing list Send messages tofram...@lists.frameusers.com Visit the list's homepage athttp://www.frameusers.com Archives located athttp://www.mail-archive.com/framers%40lists.frameusers.com/ Subscribe and unsubscribe athttp://lists.frameusers.com/listinfo.cgi/framers-frameusers.com Send administrative questions tolistad...@frameusers.com ___ This message is from the Framers mailing list Send messages to framers@lists.frameusers.com Visit the list's homepage at http://www.frameusers.com Archives located at http://www.mail-archive.com/framers%40lists.frameusers.com/ Subscribe and unsubscribe at http://lists.frameusers.com/listinfo.cgi/framers-frameusers.com Send administrative questions to listad...@frameusers.com
