[Framers] Why so many of us feel the way we do about Adobe

[Norton, Michael]

Some of us have been using FrameMaker since it was owned by Frame. For many 
years, it seemed as if Adobe was trying to abandon FraneMaker. That has changed 
and it is still a good product. RoboHelp, however, is much more troublesome. I 
would not recommend it. It's buggy, and cumbersome. That said, the company I 
work for is moving into a DITA toolset that is even more buggy than RoboHelp 
and doesn't have nearly the publishing capabilities of FrameMaker. So, I am 
thankful that I can, for a little while longer, still work with one good tool.

And yeah, installation and licensing is a pain. I hesitate to get with Adobe 
Support for RoboHelp problems because a reinstall is often necessary and it's 
just a major pain. In contrast, I can't remember the last time I had to contact 
them with a FrameMaker problem. FrameMaker has that one characteristic that I 
really appreciate in a software tool - it works.


Principal Technical Documentation Specialist, Robotic Automation  |  
Pegasystems Inc.
Office: +1.678.527.5412  |  Email: 
michael.nor...@pega.com  |  
www.pega.com

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[Framers] Best Method, Word 2013 to Frame 2019

[Norton, Michael]

It’s been a while since I have had to do this, but if you save the Word file as 
an HTML document, Word will extract all of the graphics and place them in a 
separate folder. I believe the graphics were saved as jpg files, but you can 
convert/rename those files as needed. I did not use the resulting HTML in the 
actual conversion.

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[Framers] Save as PDF with Windows 10 and FM 2015

[Norton, Michael]

Looks like I will soon be required to move to Windows 10. I am currently on 
Windows 7 and am using FrameMaker 2015.

Does this problem also affect FM 2015?

I do not use .SVG files in my FrameMaker documents, but rather .PNG file.

Thanks.

Principal Technical Writer, Robotic Automation and Workforce Intelligence |  
Pegasystems Inc.
Office: +1.678.527.5412  | Email: 
michael.nor...@pega.com |  
www.pega.com
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[Framers] Adding alternative text to images

[Norton, Michael]

How do you add alternative text to images in FrameMaker 2015?

I see in the Frame Help that it is supported, but I did not see how, nor is 
there a field for entering the text on the Object Properties panel.

I'm trying to include a brief description of the image, typically a screen 
shot, to files that will be published as PDF files.

Thanks.

Principal Technical Writer, Robotic Automation and Workforce Intelligence |  
Pegasystems Inc.

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[Framers] Adobe Webinars

[Norton, Michael]

I've encountered the same frustrations. These webinars can be very useful tools 
for the FrameMaker community, you'd think Adobe would be more interested in 
making them easy to find and easy to use.

Because of an acquisition, I will be moving some, if not eventually all, of my 
stuff into Flare. I have to say that Madcap does a better job of making 
webinars easy to find and use, based on what I've seen so far - and Max is 
there now.

Principal Technical Writer, Robotic Automation and Workforce Intelligence |  
Pegasystems Inc.

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[Framers] I'm pretty sure the answer is structured content with DITA but I'll ask anyway

[Norton, Michael]

I worked in an environment that sounds somewhat similar to your's for a few 
years. I produced "comprehensive" Release Letters that sometimes reached 300 
pages. Each new feature was discussed in its entirety and I was also the lone 
writer. I argued against that approach, but I did not win that argument and 
given that I was going to remain a lone writer, it proved to be workable.

I tried to write each feature description in a way that would match its target 
book, so after the software and the Release Notes were released, I could fairly 
quickly go back and update the various manuals. It was then mainly a matter of 
cutting and pasting with some minor tweaks. A release might consist of 80 
features and the doc for each could require a paragraph or 20 pages. Each 
feature was documented in a single Frame file and these files were pulled into 
the Release Notes document as insets.

I would identify where the new information would go in the existing doc set 
when I began working on a feature. If the feature was pretty solid, I might 
even go ahead and place it in the target book. Usually, within a month or so of 
the software release, I had the books up-to-date.

This was done in unstructured Frame. There were a total of 60 manuals in the 
doc set, but only 10-15 were typically updated with each release.

Now, being the only writer for 30+ developers, I mainly put out a lot of fires. 
It was hard to do more than make incremental improvements to anything. I did 
consider trying to move to a structured workflow, but given the size of the doc 
set, the workload, and the resources available (me), it just didn't seem 
practical.
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Re: [Framers] Frame 2015 error when saving

[Norton, Michael]

The graphics are stored locally.


Michael Norton | Principal Technical Writer, Robotics and Workforce 
Intelligence |  Pegasystems Inc.

-Original Message-
From: Alan Houser [mailto:a...@groupwellesley.com] 
Sent: Thursday, July 21, 2016 3:58 PM
To: Norton, Michael <michael.nor...@pega.com>; framers@lists.frameusers.com
Subject: Re: [Framers] Frame 2015 error when saving

FrameMaker is rather intolerant of network latency. Since you mentioned 
referenced graphics and intermittent errors ... are the graphics on a network 
drive? That may be a root cause.

You might set up a document with local referenced graphics to test this 
hypothesis.

-Alan
---

Alan Houser
Group Wellesley, Inc.
Consultant and Trainer, Technical Publishing arh on Twitter
412-450-0532

On 7/21/16 3:32 PM, Norton, Michael wrote:
> Craig Ede replied:
>
>
>
> ---
>
> We used to see this kind of error on Unix when the disk quota area was too 
> small (resulting in lost graphics and gray boxes replacing the lost 
> graphics). It only affects embedded graphics. There may be a Windows resource 
> that has not allocated enough memory. Any framers out there who have dealt 
> with this on Windows machines?
>
> ---
>
>
>
> This error seems to only affect referenced graphics and I get it on a Windows 
> 7 machine. It is an intermittent error. Adobe Support contacted me, but so 
> far there are no answers. Often, I can close the file, reopen it, and save it 
> again with no problem. I've seen it occur on small files and large file. I am 
> using a SaveAsMIF script to automatically create a MIF file when I save, but 
> Adobe didn't think that would cause the problem.
>
>
>
> The error text is...
>
>
>
> An internal error occurred while writing imported graphics in this document 
> The file has been saved, but has lost some image data. Please report this 
> Error to Adobe Technical Support.
>
>
>
>
>
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Re: [Framers] Frame 2015 error when saving

[Norton, Michael]

Craig Ede replied:



---

We used to see this kind of error on Unix when the disk quota area was too 
small (resulting in lost graphics and gray boxes replacing the lost graphics). 
It only affects embedded graphics. There may be a Windows resource that has not 
allocated enough memory. Any framers out there who have dealt with this on 
Windows machines?

---



This error seems to only affect referenced graphics and I get it on a Windows 7 
machine. It is an intermittent error. Adobe Support contacted me, but so far 
there are no answers. Often, I can close the file, reopen it, and save it again 
with no problem. I've seen it occur on small files and large file. I am using a 
SaveAsMIF script to automatically create a MIF file when I save, but Adobe 
didn't think that would cause the problem.



The error text is...



An internal error occurred while writing imported graphics in this document The 
file has been saved, but has lost some image data. Please report this Error to 
Adobe Technical Support.





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[Framers] Frame 2015 error when saving

[Norton, Michael]

Using Frame 2015 (v13.0.3.495) on a Windows 7 box.

I am occasionally getting an error message with the following text when saving 
a Frame file:

An internal error occurred while writing imported graphics in this document
The file has been saved, but has lost some image data. Please report this
Error to Adobe Technical Support.

There are imported .png graphics in the file, but I have not been able to 
isolate it to a single graphic. Most of the time, when the error occurs the 
file is saved and looks fine. Often I will have no problem with the file, then 
this error will pop up - without any changes to the graphics. A MIF wash seems 
to make it go away, at least for a while. No real damage is done, but it is 
getting annoying and you have  a number of trash files to remove. I have the 
latest updates to Frame installed. I also have Frame v10 and I don't think I 
have ever seen this error in when using that version. Most, but not all of 
these files were created in Frame v10.

Anyone else running into this?

PS. Adobe, if you are listening, when displaying an error message that directs 
the user to report something to Support, an embedded link would be nice.


Principal Technical Writer, Robotics and Workforce Intelligence |  Pegasystems 
Inc.
Office: +1.678.527.5214  | Email: 
michael.nor...@pega.com |  
www.pega.com
[cid:image010.jpg@01D1B110.021A0DB0]
[cid:image011.jpg@01D1B110.021A0DB0]    
[cid:image012.jpg@01D1B110.021A0DB0]    
[cid:image013.jpg@01D1B110.021A0DB0]   
 [cid:image019.jpg@01D1B110.021A0DB0] 


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Re: [Framers] How to video: FM2015 and Responsive HTML5

[Norton, Michael]

Thanks for the presentation Bernard. I can think of one way to use that in the 
products I document. I do have a couple of questions, however.

In your example it seemed as if the user would open a "default" HTML5 Help that 
had both Word and FrameMaker information. The user would then choose between 
Word or FrameMaker and then see the appropriate content. The initial view, 
however, would not be useful to the user because it showed both sets of content 
merged together.

Is there a way to make, for instance, the Word information the default and then 
give the user the option of switching to the Frame (and other sets of content 
if applicable)?

And also, can the HTML5 Help system remember your choice and make it the 
default the next time you open that Help system?


Lead Technical Writer, Robotics and Workforce Intelligence |  Pegasystems Inc.
Office: +1.678.527.5214  | Email: 
michael.nor...@pega.com |  
www.pega.com


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