Re: [Framers] Suddenly not working FM functionality? - also, a shout-out to Tech Support for being so responsive!!!!

2017-05-01 Thread Tammy Van Boening 
LOL! Thanks Peter. I appreciate the positive spin that you have put on this . . 
. and yes, Nadine is right. I will drink to that.

TVB

Tammy Van Boening
Owner/Principal
Spectrum Writing, LLC
www.spectrumwritingllc.com
303-840-1744 (Mountain Time)

-Original Message-
From: Framers 
[mailto:framers-bounces+tammyvb=spectrumwritingllc@lists.frameusers.com] On 
Behalf Of Peter Gold
Sent: Monday, May 01, 2017 11:56 AM
To: An email list for people using Adobe FrameMaker software. 

Subject: Re: [Framers] Suddenly not working FM functionality? - also, a 
shout-out to Tech Support for being so responsive

The first time I ever saw FM, it was on a UNIX system, probably FM 2 or 
earlier. The tech writer showing it off blew my mind by using FM's built-in 
screen capture to shoot the screen and bring in the image, without missing a 
beat in the content-creation process. IIRC, there was an option to copy or 
import the captured image. So, we've seen generations and decades of regression 
and feature loss, yet we stick with Ol' Faithful because it does its basic job 
so well.

Yet, there's that other sticky issue - third-party providers whose tools don't 
keep up with change.

You've been around long enough to know that this stuff happens, and that the 
glitches which cause the frustration you've outlined here are NOT YOUR FAULT. 
So, rather than drinking yourself into oblivion, pat yourself on the back for 
having traced the issue to its core, and take pleasure in the gratitude of the 
community's thanks for adding to our knowledge, so others don't have to 
reinvent solutions for the problem.



On Mon, May 1, 2017 at 12:35 PM, Tammy Van Boening < 
tamm...@spectrumwritingllc.com> wrote:

> The finale of all of this:
>
> It was a limitation, ultimately (pun intended), due to SnagIT on 
> Windows 7 Ultimate. Very long story – but the only .pngs that would 
> not open automatically in SnagIT were those imported into FM 12. 
> Outside FM12, no problem and no problem w/ any pngs in FM12 opening in 
> Windows Viewer, etc.
> So, I reached out to TechSmith and demonstrated the issue and they 
> agreed that it was a limit/problem due to SnagIT and although it 
> worked properly on Windows 7 Professional and therefore should on 
> Windows 7 Ultimate, my version was no longer a supported version. To 
> offset the pain, they gave me the upgrade price to the latest version 
> (even tho’ I was like 3.x versions
> behind) and all is OK in my little world again.
>
> It’s time to drink heavily now . . . I have had enough of technical 
> cr*p w/ the setup of a new system, reinstalls, etc. I want a horse, 
> tent, and carrier pigeon. I am getting too old to deal w/ all 
> these tech ins and outs!
>
> Is it only Monday?
>
> TVB
>
> Tammy Van Boening
> Owner/Principal
> Spectrum Writing, LLC
> www.spectrumwritingllc.com
> 303-840-1744 (Mountain Time)
>
> -Original Message-
> From: Framers [mailto:framers-bounces+tammyvb=spectrumwritingllc.
> c...@lists.frameusers.com] On Behalf Of Tammy Van Boening
> Sent: Saturday, April 29, 2017 1:35 PM
> To: 'An email list for people using Adobe FrameMaker software.' < 
> framers@lists.frameusers.com>
> Subject: Re: [Framers] Suddenly not working FM functionality? - also, 
> a shout-out to Tech Support for being so responsive
>
> Yes, it is. And I let them know that I sincerely appreciated the 
> understanding and the effort. I have some clients still on 10 and 12, 
> so I need to be able to share files easily w/ them. Just upgrading 
> across the board is not an option.
>
> Now, if I could just figure out how to send them a big batch of my 
> homemade chocolate chip cookies when this is said and done!
>
> Tammy Van Boening
> Owner/Principal
> Spectrum Writing, LLC
> www.spectrumwritingllc.com
> 303-840-1744 (Mountain Time)
>
> -Original Message-
> From: Framers [mailto:framers-bounces+tammyvb=spectrumwritingllc.
> c...@lists.frameusers.com] On Behalf Of techcommtools.com
> Sent: Saturday, April 29, 2017 10:53 AM
> To: An email list for people using Adobe FrameMaker software. < 
> framers@lists.frameusers.com>
> Subject: Re: [Framers] Suddenly not working FM functionality? - also, 
> a shout-out to Tech Support for being so responsive
>
> That’s pretty cool that they’re digging into a FrameMaker 
> 10/FrameMaker 12 issue so deeply!
>
> -Matt
>
> Matt R. Sullivan
> Tech Comm Tools
>
> online courses   |  
> you can book me 
>
> FrameMaker - Creating and Publishing Content   Publishing-Fundamentals-Unstructured-FrameMaker-11/dp/
> 0982811853/ref=sr_1_1?s=books=UTF8=1414525942=1-1>
> C: 714.585.2335 | m...@mattrsullivan.com 
> 
>
>    
> @mattrsullivan
>

Re: [Framers] Suddenly not working FM functionality? - also, a shout-out to Tech Support for being so responsive!!!!

2017-05-01 Thread Robert Lauriston 
FrameMaker's original job was page layout.

The only reason it didn't go the way of Ventura Publisher and
PageMaker is that it evolved into an extensible tech docs platform.
Some companies (notably Boeing) built large systems around it. Others
used add-ons to turn it into a single-source tool.

I think it's behind the competition in every way except for the editor
giving you a good WYSIWYG preview of PDF / print output and getting
professional-looking PDF / print output that meets your company
standards without having to invest a lot of time in tweaking CSS and
pagination rules.

On Mon, May 1, 2017 at 10:56 AM, Peter Gold  wrote:
> The first time I ever saw FM, it was on a UNIX system, probably FM 2 or
> earlier. The tech writer showing it off blew my mind by using FM's built-in
> screen capture to shoot the screen and bring in the image, without missing
> a beat in the content-creation process. IIRC, there was an option to copy
> or import the captured image. So, we've seen generations and decades of
> regression and feature loss, yet we stick with Ol' Faithful because it does
> its basic job so well. ...
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Re: [Framers] Suddenly not working FM functionality? - also, a shout-out to Tech Support for being so responsive!!!!

2017-05-01 Thread Peter Gold 
The first time I ever saw FM, it was on a UNIX system, probably FM 2 or
earlier. The tech writer showing it off blew my mind by using FM's built-in
screen capture to shoot the screen and bring in the image, without missing
a beat in the content-creation process. IIRC, there was an option to copy
or import the captured image. So, we've seen generations and decades of
regression and feature loss, yet we stick with Ol' Faithful because it does
its basic job so well.

Yet, there's that other sticky issue - third-party providers whose tools
don't keep up with change.

You've been around long enough to know that this stuff happens, and that
the glitches which cause the frustration you've outlined here are NOT YOUR
FAULT. So, rather than drinking yourself into oblivion, pat yourself on the
back for having traced the issue to its core, and take pleasure in the
gratitude of the community's thanks for adding to our knowledge, so others
don't have to reinvent solutions for the problem.



On Mon, May 1, 2017 at 12:35 PM, Tammy Van Boening <
tamm...@spectrumwritingllc.com> wrote:

> The finale of all of this:
>
> It was a limitation, ultimately (pun intended), due to SnagIT on Windows 7
> Ultimate. Very long story – but the only .pngs that would not open
> automatically in SnagIT were those imported into FM 12. Outside FM12, no
> problem and no problem w/ any pngs in FM12 opening in Windows Viewer, etc.
> So, I reached out to TechSmith and demonstrated the issue and they agreed
> that it was a limit/problem due to SnagIT and although it worked properly
> on Windows 7 Professional and therefore should on Windows 7 Ultimate, my
> version was no longer a supported version. To offset the pain, they gave me
> the upgrade price to the latest version (even tho’ I was like 3.x versions
> behind) and all is OK in my little world again.
>
> It’s time to drink heavily now . . . I have had enough of technical cr*p
> w/ the setup of a new system, reinstalls, etc. I want a horse, tent, and
> carrier pigeon. I am getting too old to deal w/ all these tech ins and
> outs!
>
> Is it only Monday?
>
> TVB
>
> Tammy Van Boening
> Owner/Principal
> Spectrum Writing, LLC
> www.spectrumwritingllc.com
> 303-840-1744 (Mountain Time)
>
> -Original Message-
> From: Framers [mailto:framers-bounces+tammyvb=spectrumwritingllc.
> c...@lists.frameusers.com] On Behalf Of Tammy Van Boening
> Sent: Saturday, April 29, 2017 1:35 PM
> To: 'An email list for people using Adobe FrameMaker software.' <
> framers@lists.frameusers.com>
> Subject: Re: [Framers] Suddenly not working FM functionality? - also, a
> shout-out to Tech Support for being so responsive
>
> Yes, it is. And I let them know that I sincerely appreciated the
> understanding and the effort. I have some clients still on 10 and 12, so I
> need to be able to share files easily w/ them. Just upgrading across the
> board is not an option.
>
> Now, if I could just figure out how to send them a big batch of my
> homemade chocolate chip cookies when this is said and done!
>
> Tammy Van Boening
> Owner/Principal
> Spectrum Writing, LLC
> www.spectrumwritingllc.com
> 303-840-1744 (Mountain Time)
>
> -Original Message-
> From: Framers [mailto:framers-bounces+tammyvb=spectrumwritingllc.
> c...@lists.frameusers.com] On Behalf Of techcommtools.com
> Sent: Saturday, April 29, 2017 10:53 AM
> To: An email list for people using Adobe FrameMaker software. <
> framers@lists.frameusers.com>
> Subject: Re: [Framers] Suddenly not working FM functionality? - also, a
> shout-out to Tech Support for being so responsive
>
> That’s pretty cool that they’re digging into a FrameMaker 10/FrameMaker 12
> issue so deeply!
>
> -Matt
>
> Matt R. Sullivan
> Tech Comm Tools
>
> online courses   |  you
> can book me 
>
> FrameMaker - Creating and Publishing Content   Publishing-Fundamentals-Unstructured-FrameMaker-11/dp/
> 0982811853/ref=sr_1_1?s=books=UTF8=1414525942=1-1>
> C: 714.585.2335 | m...@mattrsullivan.com 
>
>    
> @mattrsullivan
>  mattrsullivan>  LinkedIn <
> http://www.linkedin.com/in/mattrsullivan> mattrsullivan>  Facebook <
> http://www.facebook.com/mattrsullivan>
> > On Apr 29, 2017, at 8:27 AM, Tammy Van Boening <
> tamm...@spectrumwritingllc.com> wrote:
> >
> > HI Stefan,
> >
> > All my files are referenced PNGs. Tech Support spent 45 minutes
> > troubleshooting yesterday w/ me and even had me do a brand new never
> > before install of FM12 and the same issue - double-clicking any
> > graphic in FM10 or FM12 yields nothing. However, all other programs on
> > Windows 7 Ultimate work just as expected

Re: [Framers] Suddenly not working FM functionality? - also, a shout-out to Tech Support for being so responsive!!!!

2017-05-01 Thread Tammy Van Boening 
The finale of all of this:

It was a limitation, ultimately (pun intended), due to SnagIT on Windows 7 
Ultimate. Very long story – but the only .pngs that would not open 
automatically in SnagIT were those imported into FM 12. Outside FM12, no 
problem and no problem w/ any pngs in FM12 opening in Windows Viewer, etc. So, 
I reached out to TechSmith and demonstrated the issue and they agreed that it 
was a limit/problem due to SnagIT and although it worked properly on Windows 7 
Professional and therefore should on Windows 7 Ultimate, my version was no 
longer a supported version. To offset the pain, they gave me the upgrade price 
to the latest version (even tho’ I was like 3.x versions behind) and all is OK 
in my little world again. 

It’s time to drink heavily now . . . I have had enough of technical cr*p w/ the 
setup of a new system, reinstalls, etc. I want a horse, tent, and carrier 
pigeon. I am getting too old to deal w/ all these tech ins and outs!

Is it only Monday?

TVB

Tammy Van Boening
Owner/Principal
Spectrum Writing, LLC
www.spectrumwritingllc.com
303-840-1744 (Mountain Time)

-Original Message-
From: Framers 
[mailto:framers-bounces+tammyvb=spectrumwritingllc@lists.frameusers.com] On 
Behalf Of Tammy Van Boening
Sent: Saturday, April 29, 2017 1:35 PM
To: 'An email list for people using Adobe FrameMaker software.' 

Subject: Re: [Framers] Suddenly not working FM functionality? - also, a 
shout-out to Tech Support for being so responsive

Yes, it is. And I let them know that I sincerely appreciated the understanding 
and the effort. I have some clients still on 10 and 12, so I need to be able to 
share files easily w/ them. Just upgrading across the board is not an option.

Now, if I could just figure out how to send them a big batch of my homemade 
chocolate chip cookies when this is said and done!

Tammy Van Boening
Owner/Principal
Spectrum Writing, LLC
www.spectrumwritingllc.com
303-840-1744 (Mountain Time)

-Original Message-
From: Framers 
[mailto:framers-bounces+tammyvb=spectrumwritingllc@lists.frameusers.com] On 
Behalf Of techcommtools.com
Sent: Saturday, April 29, 2017 10:53 AM
To: An email list for people using Adobe FrameMaker software. 

Subject: Re: [Framers] Suddenly not working FM functionality? - also, a 
shout-out to Tech Support for being so responsive

That’s pretty cool that they’re digging into a FrameMaker 10/FrameMaker 12 
issue so deeply!

-Matt

Matt R. Sullivan
Tech Comm Tools

online courses   |  you can 
book me 

FrameMaker - Creating and Publishing Content  

C: 714.585.2335 | m...@mattrsullivan.com  

   
@mattrsullivan 

  
LinkedIn 

  
Facebook 

> On Apr 29, 2017, at 8:27 AM, Tammy Van Boening 
>  wrote:
> 
> HI Stefan,
> 
> All my files are referenced PNGs. Tech Support spent 45 minutes 
> troubleshooting yesterday w/ me and even had me do a brand new never 
> before install of FM12 and the same issue - double-clicking any 
> graphic in FM10 or FM12 yields nothing. However, all other programs on 
> Windows 7 Ultimate work just as expected - absolutely no issues and I 
> can double-click any graphic that is NOT in an FM file and it opens 
> just fine in any program that I select as my default graphics editor.
> But, once the same graphic is imported into an FM doc., 
> double-clicking yields nothing. The ONLY difference between my new 
> system and my other 2 systems that do not have/never had had this 
> issue is that my new system is Windows 7 Ultimate and the others are
> Windows7 Professional. Yes, they are the same underlying base code, 
> but obviously, there is something that is different enough to cause 
> this problem and the tech support guy (didn't catch his name fully) 
> was wonderful and tested thoroughly and agreed that it was something 
> w/ FM. (And yes, a registry check indicated absolutely NO problems w/ 
> the registry either)
> 
> Adobe Tech Support did call me immediately w/in the timeframe that I was 
> quoted and they have assured me that they will be testing this and trying to 
> find a cause and a resolution and they will get back to me  by Tuesday, so 
> thank you for that! 
> 
> I will keep you in the loop and let you know.
> 
> Thanks!
> 
> TVB
> 
> Tammy Van Boening
> Owner/Principal
> Spectrum Writing, LLC
>

Re: [Framers] Suddenly not working FM functionality? - also, a shout-out to Tech Support for being so responsive!!!!

2017-04-30 Thread Frank Stearns 

On Sat, 29 Apr 2017, Tammy Van Boening wrote:


And you have beachfront property in Arizona to sell, right? LOL!!!


Madame, you wound me. You've not heard of the PFW (Phoenix Fisherman's 
Wharf)? Surely, surely you've heard of the Flagstaff Fjord...


(... Hey, it could happen (or did already), maybe in several million 
years of tectonic plate movement)


Frank Stearns Associates | makers of IXgen(tm) for FrameMaker(r)
*** IXGEN 7-10 for FrameMaker 10-15 HERE! ***
fra...@fsatools.com  1-435-275-8981  fsatools.com



-Original Message-
From: Framers
[mailto:framers-bounces+tammyvb=spectrumwritingllc@lists.frameusers.com]
On Behalf Of Frank Stearns
Sent: Saturday, April 29, 2017 2:47 PM
To: An email list for people using Adobe FrameMaker software.

Subject: Re: [Framers] Suddenly not working FM functionality? - also, a
shout-out to Tech Support for being so responsive

On Sat, 29 Apr 2017, Tammy Van Boening wrote:

- snips -


Now, if I could just figure out how to send them a big batch of my
homemade chocolate chip cookies when this is said and done!


I'll, uh, er, hand-deliver those, uh, cookies for you. Just send them to me;
I'm *completely* trustworthy when it comes to homemade cookies.

Frank Stearns Associates | makers of IXgen(tm) for FrameMaker(r)
*** IXGEN 7-10 for FrameMaker 10-15 HERE! *** fra...@fsatools.com
1-435-275-8981  fsatools.com ___

This message is from the Framers mailing list

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Re: [Framers] Suddenly not working FM functionality? - also, a shout-out to Tech Support for being so responsive!!!!

2017-04-29 Thread Tammy Van Boening 
And you have beachfront property in Arizona to sell, right? LOL!!!

TVB

Tammy Van Boening
Owner/Principal
Spectrum Writing, LLC
www.spectrumwritingllc.com
303-840-1744 (Mountain Time)

-Original Message-
From: Framers
[mailto:framers-bounces+tammyvb=spectrumwritingllc@lists.frameusers.com]
On Behalf Of Frank Stearns
Sent: Saturday, April 29, 2017 2:47 PM
To: An email list for people using Adobe FrameMaker software.

Subject: Re: [Framers] Suddenly not working FM functionality? - also, a
shout-out to Tech Support for being so responsive

On Sat, 29 Apr 2017, Tammy Van Boening wrote:

- snips -

> Now, if I could just figure out how to send them a big batch of my 
> homemade chocolate chip cookies when this is said and done!

I'll, uh, er, hand-deliver those, uh, cookies for you. Just send them to me;
I'm *completely* trustworthy when it comes to homemade cookies.

Frank Stearns Associates | makers of IXgen(tm) for FrameMaker(r)
*** IXGEN 7-10 for FrameMaker 10-15 HERE! *** fra...@fsatools.com
1-435-275-8981  fsatools.com ___

This message is from the Framers mailing list

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Re: [Framers] Suddenly not working FM functionality? - also, a shout-out to Tech Support for being so responsive!!!!

2017-04-29 Thread Frank Stearns 

On Sat, 29 Apr 2017, Tammy Van Boening wrote:

- snips -

Now, if I could just figure out how to send them a big batch of my 
homemade chocolate chip cookies when this is said and done!


I'll, uh, er, hand-deliver those, uh, cookies for you. Just send them 
to me; I'm *completely* trustworthy when it comes to homemade cookies.


Frank Stearns Associates | makers of IXgen(tm) for FrameMaker(r)
*** IXGEN 7-10 for FrameMaker 10-15 HERE! ***
fra...@fsatools.com  1-435-275-8981  fsatools.com
___

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Re: [Framers] Suddenly not working FM functionality? - also, a shout-out to Tech Support for being so responsive!!!!

2017-04-29 Thread Tammy Van Boening 
Yes, it is. And I let them know that I sincerely appreciated the understanding 
and the effort. I have some clients still on 10 and 12, so I need to be able to 
share files easily w/ them. Just upgrading across the board is not an option.

Now, if I could just figure out how to send them a big batch of my homemade 
chocolate chip cookies when this is said and done!

Tammy Van Boening
Owner/Principal
Spectrum Writing, LLC
www.spectrumwritingllc.com
303-840-1744 (Mountain Time)

-Original Message-
From: Framers 
[mailto:framers-bounces+tammyvb=spectrumwritingllc@lists.frameusers.com] On 
Behalf Of techcommtools.com
Sent: Saturday, April 29, 2017 10:53 AM
To: An email list for people using Adobe FrameMaker software. 

Subject: Re: [Framers] Suddenly not working FM functionality? - also, a 
shout-out to Tech Support for being so responsive

That’s pretty cool that they’re digging into a FrameMaker 10/FrameMaker 12 
issue so deeply!

-Matt

Matt R. Sullivan
Tech Comm Tools

online courses   |  you can 
book me 

FrameMaker - Creating and Publishing Content  

C: 714.585.2335 | m...@mattrsullivan.com  

   
@mattrsullivan 

  
LinkedIn 

  
Facebook 

> On Apr 29, 2017, at 8:27 AM, Tammy Van Boening 
>  wrote:
> 
> HI Stefan,
> 
> All my files are referenced PNGs. Tech Support spent 45 minutes 
> troubleshooting yesterday w/ me and even had me do a brand new never 
> before install of FM12 and the same issue - double-clicking any 
> graphic in FM10 or FM12 yields nothing. However, all other programs on 
> Windows 7 Ultimate work just as expected - absolutely no issues and I 
> can double-click any graphic that is NOT in an FM file and it opens 
> just fine in any program that I select as my default graphics editor. 
> But, once the same graphic is imported into an FM doc., 
> double-clicking yields nothing. The ONLY difference between my new 
> system and my other 2 systems that do not have/never had had this 
> issue is that my new system is Windows 7 Ultimate and the others are 
> Windows7 Professional. Yes, they are the same underlying base code, 
> but obviously, there is something that is different enough to cause 
> this problem and the tech support guy (didn't catch his name fully) 
> was wonderful and tested thoroughly and agreed that it was something 
> w/ FM. (And yes, a registry check indicated absolutely NO problems w/ 
> the registry either)
> 
> Adobe Tech Support did call me immediately w/in the timeframe that I was 
> quoted and they have assured me that they will be testing this and trying to 
> find a cause and a resolution and they will get back to me  by Tuesday, so 
> thank you for that! 
> 
> I will keep you in the loop and let you know.
> 
> Thanks!
> 
> TVB
> 
> Tammy Van Boening
> Owner/Principal
> Spectrum Writing, LLC
> www.spectrumwritingllc.com
> 303-840-1744 (Mountain Time)

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Re: [Framers] Suddenly not working FM functionality? - also, a shout-out to Tech Support for being so responsive!!!!

2017-04-29 Thread techcommtools.com 
That’s pretty cool that they’re digging into a FrameMaker 10/FrameMaker 12 
issue so deeply!

-Matt

Matt R. Sullivan 
Tech Comm Tools

online courses   |  you can 
book me 

FrameMaker - Creating and Publishing Content
 

C: 714.585.2335 | m...@mattrsullivan.com  

   
@mattrsullivan 

  
LinkedIn 

  
Facebook 

> On Apr 29, 2017, at 8:27 AM, Tammy Van Boening 
>  wrote:
> 
> HI Stefan,
> 
> All my files are referenced PNGs. Tech Support spent 45 minutes 
> troubleshooting yesterday w/ me and even had me do a brand new never before 
> install of FM12 and the same issue - double-clicking any graphic in FM10 or 
> FM12 yields nothing. However, all other programs on Windows 7 Ultimate work 
> just as expected - absolutely no issues and I can double-click any graphic 
> that is NOT in an FM file and it opens just fine in any program that I select 
> as my default graphics editor. But, once the same graphic is imported into an 
> FM doc., double-clicking yields nothing. The ONLY difference between my new 
> system and my other 2 systems that do not have/never had had this issue is 
> that my new system is Windows 7 Ultimate and the others are Windows7 
> Professional. Yes, they are the same underlying base code, but obviously, 
> there is something that is different enough to cause this problem and the 
> tech support guy (didn't catch his name fully) was wonderful and tested 
> thoroughly and agreed that it was something w/ FM. (And yes, a registry check 
> indicated absolutely NO problems w/ the registry either) 
> 
> Adobe Tech Support did call me immediately w/in the timeframe that I was 
> quoted and they have assured me that they will be testing this and trying to 
> find a cause and a resolution and they will get back to me  by Tuesday, so 
> thank you for that! 
> 
> I will keep you in the loop and let you know.
> 
> Thanks!
> 
> TVB
> 
> Tammy Van Boening
> Owner/Principal
> Spectrum Writing, LLC
> www.spectrumwritingllc.com
> 303-840-1744 (Mountain Time)

___

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Visit the list's homepage at  http://www.frameusers.com
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Re: [Framers] Suddenly not working FM functionality? - also, a shout-out to Tech Support for being so responsive!!!!

2017-04-29 Thread Tammy Van Boening 
HI Stefan,

All my files are referenced PNGs. Tech Support spent 45 minutes troubleshooting 
yesterday w/ me and even had me do a brand new never before install of FM12 and 
the same issue - double-clicking any graphic in FM10 or FM12 yields nothing. 
However, all other programs on Windows 7 Ultimate work just as expected - 
absolutely no issues and I can double-click any graphic that is NOT in an FM 
file and it opens just fine in any program that I select as my default graphics 
editor. But, once the same graphic is imported into an FM doc., double-clicking 
yields nothing. The ONLY difference between my new system and my other 2 
systems that do not have/never had had this issue is that my new system is 
Windows 7 Ultimate and the others are Windows7 Professional. Yes, they are the 
same underlying base code, but obviously, there is something that is different 
enough to cause this problem and the tech support guy (didn't catch his name 
fully) was wonderful and tested thoroughly and agreed that it was something w/ 
FM. (And yes, a registry check indicated absolutely NO problems w/ the registry 
either) 

Adobe Tech Support did call me immediately w/in the timeframe that I was quoted 
and they have assured me that they will be testing this and trying to find a 
cause and a resolution and they will get back to me  by Tuesday, so thank you 
for that! 

I will keep you in the loop and let you know.

Thanks!

TVB

Tammy Van Boening
Owner/Principal
Spectrum Writing, LLC
www.spectrumwritingllc.com
303-840-1744 (Mountain Time)

-Original Message-
From: Framers 
[mailto:framers-bounces+tammyvb=spectrumwritingllc@lists.frameusers.com] On 
Behalf Of Stefan Gentz
Sent: Saturday, April 29, 2017 8:18 AM
To: An email list for people using Adobe FrameMaker software. 

Subject: Re: [Framers] Suddenly not working FM functionality?

Hi Tammy,

Are your PNGs embedded or referenced?

I have just tested this on my machine on Win 10 with FM 2017. With a referenced 
image, double-clicking the image in FM opens Photoshop. Then I changed in Win 
10 in the settings in "Choose default apps by file type" .png from Photoshop to 
Windows "Photos" app. Double-clicked the image in FM and it opens in ... 
Photos! Changing back to Photoshop: Et voilà, it opens in Photoshop again. I do 
not even need to restart FM for that.

Then I imported the same PNG with "Copy into document" (that is, not by 
reference). Now double-clicking the image does not open any editor anymore. 
Also the "Edit with" in the context menu is deactivated. This makes sense in 
some way, I guess.
 
Regards,
Stefan Gentz
Adobe Worldwide TechComm Evangelist
 

-Original Message-
From: Framers [mailto:framers-bounces+gentz=adobe@lists.frameusers.com] On 
Behalf Of Tammy Van Boening
Sent: Saturday, April 29, 2017 01:18
To: 'An email list for people using Adobe FrameMaker software.' 

Subject: Re: [Framers] Suddenly not working FM functionality?

I have called support and I am awaiting a call back. We shall see. I have not 
taken any Windows updates, etc. All was humming and then bang, but then the 
problem even exists w/ a brand new install of FM 12 on the same system, so the 
culprit is???

Thanks,

TVB

Tammy Van Boening
Owner/Principal
Spectrum Writing, LLC
https://na01.safelinks.protection.outlook.com/?url=www.spectrumwritingllc.com=02%7C01%7C%7Cc7393f0085014acbf63908d48e8cf0c6%7Cfa7b1b5a7b34438794aed2c178decee1%7C0%7C0%7C636290183378886385=m76v68reoq9W1Z1bcvMcvi6YZqn1aK6Mrpl7XDp4Eso%3D=0
303-840-1744 (Mountain Time)

-Original Message-
From: Framers 
[mailto:framers-bounces+tammyvb=spectrumwritingllc@lists.frameusers.com] On 
Behalf Of Robert Lauriston
Sent: Friday, April 28, 2017 4:58 PM
To: An email list for people using Adobe FrameMaker software. 

Subject: Re: [Framers] Suddenly not working FM functionality?

I'd call Adobe support. Or maybe just try resetting FrameMaker to its defaults 
by closing the app, deleting maker.ini, and restarting.

On Fri, Apr 28, 2017 at 3:51 PM, Tammy Van Boening 
 wrote:
> Yes, I did that. That is why when I double-click on a file outside of frame, 
> for example, a .png, it opens in snagit editor. It is just in this 
> installation of fm that I am having the issue.
>
> -Original Message-
> From: Framers
> [mailto:framers-bounces+tammyvb=spectrumwritingllc.com@lists.frameuser
> s.com] On Behalf Of Robert Lauriston
> Sent: Friday, April 28, 2017 4:48 PM
> To: An email list for people using Adobe FrameMaker software.
> Subject: Re: [Framers] Suddenly not working FM functionality?
>
> Have you used the Default Programs utility? On my Windows 7 system 
> it's on the Start menu after Devices and Printers.
>
> On Fri, Apr 28, 2017 at 3:38 PM, Tammy Van Boening 
>  wrote:
>> Windows 7 Ultimate on the new system and Windows 7 Professional on