Re: [Framers] What is going on with Adobe Licensing for FrameMaker?

2019-10-24 Thread Simon BUCH 

Hello,

I sent my question to Adobe Technical Communication  
who were nice enough to respond.

ATC indicated that:
    "if (and when) Adobe stops selling perpetual licenses of TECH COMM 
products like FrameMaker, RoboHelp etc. - we will always take care of 
special cases where customers need to work in an OFFLINE environment and 
need to activate their software over email/telephone (not Internet). 
Adobe customer support team would handle such cases to ensure that the 
customer is not stuck at any point of time."
ATC also indicated that they will review the training for their sales 
teams as the information was inaccurate.


The software activation requirement is actually the current situation 
with the Adobe FrameMaker where software activation *must* be performed 
directly on the internet, or indirectly via request/response codes.


From reading the available information, the license upgrades for future 
versions of FrameMaker will only be available via:

    Transactional Licensing Program (TLP)
and
    Cumulative Licensing Program (CLP)
... so if you're not on these programmes, getting newer versions of 
Adobe TC products are likely to cost you more.




Many thanks to everyone who responded.

// Simon BUCH -- M-AIS




On 22/10/2019 15:14, Simon BUCH wrote:

Hello FrameUsers,

My boss just received a telephone call from an Adobe licensing 
specialist this afternoon indicating that Adobe will be switching OFF 
perpetual licenses [both for new & renewal] WORLDWIDE for

* Adobe Technical Communication Suite
* Adobe FrameMaker
* Adobe FrameMaker Publishing Server
* Adobe RoboHelp
* Adobe RoboHelp Server


According to an "Adobe Community" posting by Amitoj SINGH [Product 
Manager, Adobe Technical Communication Tools]:
    "Customers will still be able to purchase perpetual licenses of 
all the above-mentioned products through Channel (Adobe authorized 
resellers) under Transactional Licensing Program (TLP) and Cumulative 
Licensing Program (CLP) even after 1 July 2019.
    Customers who are currently enrolled for Adobe Software Assurance 
(ASA) or Maintenance and Support (M) plans for any of the 
above-mentioned products will continue to avail of all the benefits 
for these programs till the expiry date of the current contract."



As the call centre licensing specialist gave the impression that the 
TLP and CLP programmes require the products to have access to Adobe 
servers.
This has caused a PANIC in my office as most of my customers are 
located in a number of different countries, inside tightly controlled 
corporate and/or military grade networks that have NO access to Adobe 
online services.


My customers require a stable, reliable publishing environment where 
workstation configuration is tightly controlled, safely protected from 
access of update servers.


Does this mean that Adobe is switching to requiring ALL FrameMaker and 
TCS users to have access to the internet 100% of the time?

Or was the Adobe licensing specialist inaccurate with the information?

Regards
// Simon BUCH -- M-AIS




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Re: [Framers] What is going on with Adobe Licensing for FrameMaker?

2019-10-23 Thread Syed Zaeem Hosain 
Unfortunately, this is essentially the kind of "licensing" and upgrade pricing 
policy changes that I expected some years ago when the subscription versions 
were released.

I stopped using FM for _all new_ documents after version 12 and switched to 
writing all my new documents to TeX ... my needs may be different from yours, 
of course!

And I found alternatives to other Adobe products I was using. With one 
exception: Adobe Acrobat Pro, but I am testing an alternative for this too. 
FWIW, I love the instant PDF output visual feedback I get from one of my TeX 
tools, so I don't use Adobe Acrobat for any TeX documents either!

Now, when I bring up an old FM document for editing a new version, I "convert" 
it (manually) to TeX and do not look back for future versions.

Because the upgrade pricing and subscription licensing approach for FrameMaker 
simply does not work for me (I emphasize: for me) anymore, period. 

As an early adopter of FrameMaker since 1988 (on a Sun 3/50), I remain 
disappointed by this, but it became time to move on ... like all things in 
life! I am still on this list more out of habit than anything else. 

Z

-Original Message-
From: Framers  On 
Behalf Of Lin Sims
Sent: Tuesday, October 22, 2019 1:20 PM
To: An email list for people using Adobe FrameMaker software. 

Subject: Re: [Framers] What is going on with Adobe Licensing for FrameMaker?

And here is a link to the CLP and TLP information:

https://www.adobe.com/howtobuy/buying-programs/clp-tlp.html

On Tue, Oct 22, 2019 at 4:02 PM Lin Sims  wrote:

> I thought I remembered about this. The same rumour came up in June, 
> and this was the information given then by Amitoj Singh:
>
> As of July 1st, 2019, the Software Assurance (ASA) and Maintenance & 
> Support (M) programs were discontinued, although people who have 
> contracts under those programs will continue to have the same support 
> until their contract end date.
>
> However, *customers can still purchase perpetual licenses* under the 
> Transactional Licensing Program (TLP) and Cumulative Licensing Program
> (CLP) from Adobe and from Adobe authorized resellers.
>
> This is a link to the thread I started on the Adobe forums about this 
> issue, with the official answer.
>
>
> https://community.adobe.com/t5/FrameMaker/Perpetual-Licenses-for-Frame
> Maker-and-TCS/m-p/10494707#M61467
>
>
> He also provided an email address for those with further questions:
> techc...@adobe.com
>
> I haven't heard that these programs are going away, but I'm perfectly 
> willing to ask. :)
>
>
> On Tue, Oct 22, 2019 at 3:47 PM Harding, Dan 
> wrote:
>
>> If this is indeed the case (it would be nice to get something 
>> definitive from Adobe directly, not just second-hand interpretations 
>> that are all over the map), then I think a lot of users will be stand 
>> pat on FM2019 for a considerable period of time, at least until it is 
>> no longer compatible with Windows 14, or whatever version breaks it.
>>
>> -Dan
>>
>> -Original Message-
>> From: Framers 
>> 
>> On Behalf Of Richard Melanson
>> Sent: Tuesday, October 22, 2019 2:43 PM
>> To: An email list for people using Adobe FrameMaker software. < 
>> framers@lists.frameusers.com>
>> Subject: Re: [Framers] What is going on with Adobe Licensing for 
>> FrameMaker?
>>
>> Either or both of these happening "stinks" shame on Adobe.
>>
>> Adobe is discontinuing support for any type of upgrade for perpetual 
>> licenses.
>> Adobe will be switching OFF perpetual licenses [both for new & 
>> renewal] WORLDWIDE.
>>
>>
>>
>> Richard Melanson
>> Technical Writer|HighRes Biosolutions 
>> T:781.932.1912x1160|rmelan...@highresbio.com
>> www.highresbio.com???
>>
>> This e-mail message may contain confidential information and may not 
>> be used by anyone but the intended recipient.  If you are not the 
>> intended recipient, you are hereby notified that any use or 
>> dissemination of this message is strictly prohibited. If you received 
>> this message in error, please notify HighRes Biosolutions immediately 
>> by reply email.  Then delete this message from your system.  Thank 
>> you.-Original Message-
>> From: Framers [mailto:framers-bounces+rmelanson=
>> highresbio@lists.frameusers.com] On Behalf Of Jeff Coatsworth
>> Sent: Tuesday, October 22, 2019 3:34 PM
>> To: An email list for people using Adobe FrameMaker software. < 
>> framers@lists.frameusers.com>
>> Subject: Re: [Framers] What is going on with Adobe Licensing for 
>> FrameMaker?
>>
>> All that means is that you won't get a break on the cheaper upgrade 
>> to the latest version. You still will be able to get a perpetual 
>> license for
>> FM2019 - you'll just pay more for it.
>>
>>
>> 
>> From: Framers > jonasclub@lists.frameusers.com> on behalf of Richard Melanson < 
>> rmelan...@highresbio.com>
>> Sent: October 22, 2019 3:30 PM
>> To: An email list for people using Adobe FrameMaker software.
>> Subject: Re: [Framers] What is

Re: [Framers] What is going on with Adobe Licensing for FrameMaker?

2019-10-22 Thread Lin Sims 
And here is a link to the CLP and TLP information:

https://www.adobe.com/howtobuy/buying-programs/clp-tlp.html

On Tue, Oct 22, 2019 at 4:02 PM Lin Sims  wrote:

> I thought I remembered about this. The same rumour came up in June, and
> this was the information given then by Amitoj Singh:
>
> As of July 1st, 2019, the Software Assurance (ASA) and Maintenance &
> Support (M) programs were discontinued, although people who have
> contracts under those programs will continue to have the same support until
> their contract end date.
>
> However, *customers can still purchase perpetual licenses* under the
> Transactional Licensing Program (TLP) and Cumulative Licensing Program
> (CLP) from Adobe and from Adobe authorized resellers.
>
> This is a link to the thread I started on the Adobe forums about this
> issue, with the official answer.
>
>
> https://community.adobe.com/t5/FrameMaker/Perpetual-Licenses-for-FrameMaker-and-TCS/m-p/10494707#M61467
>
>
> He also provided an email address for those with further questions:
> techc...@adobe.com
>
> I haven't heard that these programs are going away, but I'm perfectly
> willing to ask. :)
>
>
> On Tue, Oct 22, 2019 at 3:47 PM Harding, Dan 
> wrote:
>
>> If this is indeed the case (it would be nice to get something definitive
>> from Adobe directly, not just second-hand interpretations that are all over
>> the map), then I think a lot of users will be stand pat on FM2019 for a
>> considerable period of time, at least until it is no longer compatible with
>> Windows 14, or whatever version breaks it.
>>
>> -Dan
>>
>> -Original Message-
>> From: Framers 
>> On Behalf Of Richard Melanson
>> Sent: Tuesday, October 22, 2019 2:43 PM
>> To: An email list for people using Adobe FrameMaker software. <
>> framers@lists.frameusers.com>
>> Subject: Re: [Framers] What is going on with Adobe Licensing for
>> FrameMaker?
>>
>> Either or both of these happening "stinks" shame on Adobe.
>>
>> Adobe is discontinuing support for any type of upgrade for perpetual
>> licenses.
>> Adobe will be switching OFF perpetual licenses [both for new & renewal]
>> WORLDWIDE.
>>
>>
>>
>> Richard Melanson
>> Technical Writer|HighRes Biosolutions
>> T:781.932.1912x1160|rmelan...@highresbio.com
>> www.highresbio.com???
>>
>> This e-mail message may contain confidential information and may not be
>> used by anyone but the intended recipient.  If you are not the intended
>> recipient, you are hereby notified that any use or dissemination of this
>> message is strictly prohibited. If you received this message in error,
>> please notify HighRes Biosolutions immediately by reply email.  Then delete
>> this message from your system.  Thank you.-Original Message-
>> From: Framers [mailto:framers-bounces+rmelanson=
>> highresbio@lists.frameusers.com] On Behalf Of Jeff Coatsworth
>> Sent: Tuesday, October 22, 2019 3:34 PM
>> To: An email list for people using Adobe FrameMaker software. <
>> framers@lists.frameusers.com>
>> Subject: Re: [Framers] What is going on with Adobe Licensing for
>> FrameMaker?
>>
>> All that means is that you won't get a break on the cheaper upgrade to
>> the latest version. You still will be able to get a perpetual license for
>> FM2019 - you'll just pay more for it.
>>
>>
>> 
>> From: Framers > jonasclub@lists.frameusers.com> on behalf of Richard Melanson <
>> rmelan...@highresbio.com>
>> Sent: October 22, 2019 3:30 PM
>> To: An email list for people using Adobe FrameMaker software.
>> Subject: Re: [Framers] What is going on with Adobe Licensing for
>> FrameMaker?
>>
>> Below is an email received from Adobe in May.
>> -
>>
>> Richard Melanson
>> Technical Writer|HighRes Biosolutions
>> T:781.932.1912x1160|rmelan...@highresbio.com
>> www.highresbio.com???
>>
>> This e-mail message may contain confidential information and may not be
>> used by anyone but the intended recipient.  If you are not the intended
>> recipient, you are hereby notified that any use or dissemination of this
>> message is strictly prohibited. If you received this message in error,
>> please notify HighRes Biosolutions immediately by reply email.  Then delete
>> this message from your system.  Thank you.From: Anuj Alok [mailto:
>> aa...@adobe.com]
>> Sent: Friday, May 17, 2019 2:31 PM
>> Subject: RE: 2019 Adobe Technical Communication Suite
>>
>> Richard
>>
>> Just to give you a heads up, within few months Adobe is discontinuing
>> support for any type of upgrade for perpetual licenses. The Adobe Software
>> assurance is getting eliminated.
>>
>> I would recommend if you want to upgrade your Adobe Technical
>> communication Suite to the latest version then now is the right time.
>>
>> The cost would around 600 USD. That's the best which we can offer. Do
>> speak to your internal team and let me know as I would be able to upgrade
>> the suite from 2017 to 2019 now. This option of upgrade won't be there

Re: [Framers] What is going on with Adobe Licensing for FrameMaker?

2019-10-22 Thread Lin Sims 
I thought I remembered about this. The same rumour came up in June, and
this was the information given then by Amitoj Singh:

As of July 1st, 2019, the Software Assurance (ASA) and Maintenance &
Support (M) programs were discontinued, although people who have
contracts under those programs will continue to have the same support until
their contract end date.

However, *customers can still purchase perpetual licenses* under the
Transactional Licensing Program (TLP) and Cumulative Licensing Program
(CLP) from Adobe and from Adobe authorized resellers.

This is a link to the thread I started on the Adobe forums about this
issue, with the official answer.

https://community.adobe.com/t5/FrameMaker/Perpetual-Licenses-for-FrameMaker-and-TCS/m-p/10494707#M61467


He also provided an email address for those with further questions:
techc...@adobe.com

I haven't heard that these programs are going away, but I'm perfectly
willing to ask. :)


On Tue, Oct 22, 2019 at 3:47 PM Harding, Dan  wrote:

> If this is indeed the case (it would be nice to get something definitive
> from Adobe directly, not just second-hand interpretations that are all over
> the map), then I think a lot of users will be stand pat on FM2019 for a
> considerable period of time, at least until it is no longer compatible with
> Windows 14, or whatever version breaks it.
>
> -Dan
>
> -Original Message-
> From: Framers 
> On Behalf Of Richard Melanson
> Sent: Tuesday, October 22, 2019 2:43 PM
> To: An email list for people using Adobe FrameMaker software. <
> framers@lists.frameusers.com>
> Subject: Re: [Framers] What is going on with Adobe Licensing for
> FrameMaker?
>
> Either or both of these happening "stinks" shame on Adobe.
>
> Adobe is discontinuing support for any type of upgrade for perpetual
> licenses.
> Adobe will be switching OFF perpetual licenses [both for new & renewal]
> WORLDWIDE.
>
>
>
> Richard Melanson
> Technical Writer|HighRes Biosolutions
> T:781.932.1912x1160|rmelan...@highresbio.com
> www.highresbio.com???
>
> This e-mail message may contain confidential information and may not be
> used by anyone but the intended recipient.  If you are not the intended
> recipient, you are hereby notified that any use or dissemination of this
> message is strictly prohibited. If you received this message in error,
> please notify HighRes Biosolutions immediately by reply email.  Then delete
> this message from your system.  Thank you.-Original Message-
> From: Framers [mailto:framers-bounces+rmelanson=
> highresbio@lists.frameusers.com] On Behalf Of Jeff Coatsworth
> Sent: Tuesday, October 22, 2019 3:34 PM
> To: An email list for people using Adobe FrameMaker software. <
> framers@lists.frameusers.com>
> Subject: Re: [Framers] What is going on with Adobe Licensing for
> FrameMaker?
>
> All that means is that you won't get a break on the cheaper upgrade to the
> latest version. You still will be able to get a perpetual license for
> FM2019 - you'll just pay more for it.
>
>
> 
> From: Framers  jonasclub@lists.frameusers.com> on behalf of Richard Melanson <
> rmelan...@highresbio.com>
> Sent: October 22, 2019 3:30 PM
> To: An email list for people using Adobe FrameMaker software.
> Subject: Re: [Framers] What is going on with Adobe Licensing for
> FrameMaker?
>
> Below is an email received from Adobe in May.
> -
>
> Richard Melanson
> Technical Writer|HighRes Biosolutions
> T:781.932.1912x1160|rmelan...@highresbio.com
> www.highresbio.com???
>
> This e-mail message may contain confidential information and may not be
> used by anyone but the intended recipient.  If you are not the intended
> recipient, you are hereby notified that any use or dissemination of this
> message is strictly prohibited. If you received this message in error,
> please notify HighRes Biosolutions immediately by reply email.  Then delete
> this message from your system.  Thank you.From: Anuj Alok [mailto:
> aa...@adobe.com]
> Sent: Friday, May 17, 2019 2:31 PM
> Subject: RE: 2019 Adobe Technical Communication Suite
>
> Richard
>
> Just to give you a heads up, within few months Adobe is discontinuing
> support for any type of upgrade for perpetual licenses. The Adobe Software
> assurance is getting eliminated.
>
> I would recommend if you want to upgrade your Adobe Technical
> communication Suite to the latest version then now is the right time.
>
> The cost would around 600 USD. That's the best which we can offer. Do
> speak to your internal team and let me know as I would be able to upgrade
> the suite from 2017 to 2019 now. This option of upgrade won't be there
> after some time.
>
> Regards,
> Anuj
> ---
>
>
> -Original Message-
> From: Framers [mailto:framers-bounces+rmelanson=
> highresbio@lists.frameusers.com] On Behalf Of Lin Sims
> Sent: Tuesday, October 22, 2019 12:49 PM
> To: An email list for people

Re: [Framers] What is going on with Adobe Licensing for FrameMaker?

2019-10-22 Thread Harding, Dan 
If this is indeed the case (it would be nice to get something definitive from 
Adobe directly, not just second-hand interpretations that are all over the 
map), then I think a lot of users will be stand pat on FM2019 for a 
considerable period of time, at least until it is no longer compatible with 
Windows 14, or whatever version breaks it.

-Dan

-Original Message-
From: Framers  On 
Behalf Of Richard Melanson
Sent: Tuesday, October 22, 2019 2:43 PM
To: An email list for people using Adobe FrameMaker software. 

Subject: Re: [Framers] What is going on with Adobe Licensing for FrameMaker?

Either or both of these happening "stinks" shame on Adobe. 

Adobe is discontinuing support for any type of upgrade for perpetual licenses.
Adobe will be switching OFF perpetual licenses [both for new & renewal] 
WORLDWIDE.



Richard Melanson
Technical Writer|HighRes Biosolutions
T:781.932.1912x1160|rmelan...@highresbio.com
www.highresbio.com???

This e-mail message may contain confidential information and may not be used by 
anyone but the intended recipient.  If you are not the intended recipient, you 
are hereby notified that any use or dissemination of this message is strictly 
prohibited. If you received this message in error, please notify HighRes 
Biosolutions immediately by reply email.  Then delete this message from your 
system.  Thank you.-Original Message-
From: Framers 
[mailto:framers-bounces+rmelanson=highresbio@lists.frameusers.com] On 
Behalf Of Jeff Coatsworth
Sent: Tuesday, October 22, 2019 3:34 PM
To: An email list for people using Adobe FrameMaker software. 

Subject: Re: [Framers] What is going on with Adobe Licensing for FrameMaker?

All that means is that you won't get a break on the cheaper upgrade to the 
latest version. You still will be able to get a perpetual license for FM2019 - 
you'll just pay more for it.



From: Framers 
 on behalf 
of Richard Melanson 
Sent: October 22, 2019 3:30 PM
To: An email list for people using Adobe FrameMaker software.
Subject: Re: [Framers] What is going on with Adobe Licensing for FrameMaker?

Below is an email received from Adobe in May.
-

Richard Melanson
Technical Writer|HighRes Biosolutions
T:781.932.1912x1160|rmelan...@highresbio.com
www.highresbio.com???

This e-mail message may contain confidential information and may not be used by 
anyone but the intended recipient.  If you are not the intended recipient, you 
are hereby notified that any use or dissemination of this message is strictly 
prohibited. If you received this message in error, please notify HighRes 
Biosolutions immediately by reply email.  Then delete this message from your 
system.  Thank you.From: Anuj Alok [mailto:aa...@adobe.com]
Sent: Friday, May 17, 2019 2:31 PM
Subject: RE: 2019 Adobe Technical Communication Suite

Richard

Just to give you a heads up, within few months Adobe is discontinuing support 
for any type of upgrade for perpetual licenses. The Adobe Software assurance is 
getting eliminated.

I would recommend if you want to upgrade your Adobe Technical communication 
Suite to the latest version then now is the right time.

The cost would around 600 USD. That's the best which we can offer. Do speak to 
your internal team and let me know as I would be able to upgrade the suite from 
2017 to 2019 now. This option of upgrade won't be there after some time.

Regards,
Anuj
---


-Original Message-
From: Framers 
[mailto:framers-bounces+rmelanson=highresbio@lists.frameusers.com] On 
Behalf Of Lin Sims
Sent: Tuesday, October 22, 2019 12:49 PM
To: An email list for people using Adobe FrameMaker software. 

Subject: Re: [Framers] What is going on with Adobe Licensing for FrameMaker?

I haven't heard this, and I'd be suspicious of someone calling you, too.
Sounds too much like the "your Windows license is about to expire" scam calls.

If I were you (or your boss), I would contact Adobe support directly and ask 
about this.

On Tue, Oct 22, 2019 at 11:22 AM Simon BUCH  wrote:

> Hello FrameUsers,
>
> My boss just received a telephone call from an Adobe licensing 
> specialist this afternoon indicating that Adobe will be switching OFF 
> perpetual licenses [both for new & renewal] WORLDWIDE for
> * Adobe Technical Communication Suite
> * Adobe FrameMaker
> * Adobe FrameMaker Publishing Server
> * Adobe RoboHelp
> * Adobe RoboHelp Server
>
>
> According to an "Adobe Community" posting by Amitoj SINGH [Product 
> Manager, Adobe Technical Communication Tools]:
>  "Customers will still be able to purchase perpetual licenses of 
> all the above-mentioned products through Channel (Adobe authorized
> resellers) under Transactional Licensing Program (TLP) and Cumulative 
> Licensing Program (CLP) even after 1 July 2019.
>  Customers who are currently enrolled for Adobe Software Assurance
> (ASA) or Maintenance and Support (M)

Re: [Framers] What is going on with Adobe Licensing for FrameMaker?

2019-10-22 Thread Richard Melanson 
Either or both of these happening "stinks" shame on Adobe. 

Adobe is discontinuing support for any type of upgrade for perpetual licenses.
Adobe will be switching OFF perpetual licenses [both for new & renewal] 
WORLDWIDE.



Richard Melanson
Technical Writer|HighRes Biosolutions
T:781.932.1912x1160|rmelan...@highresbio.com
www.highresbio.com???

This e-mail message may contain confidential information and may not be used by 
anyone but the intended recipient.  If you are not the intended recipient, you 
are hereby notified that any use or dissemination of this message is strictly 
prohibited. If you received this message in error, please notify HighRes 
Biosolutions immediately by reply email.  Then delete this message from your 
system.  Thank you.-Original Message-
From: Framers 
[mailto:framers-bounces+rmelanson=highresbio@lists.frameusers.com] On 
Behalf Of Jeff Coatsworth
Sent: Tuesday, October 22, 2019 3:34 PM
To: An email list for people using Adobe FrameMaker software. 

Subject: Re: [Framers] What is going on with Adobe Licensing for FrameMaker?

All that means is that you won't get a break on the cheaper upgrade to the 
latest version. You still will be able to get a perpetual license for FM2019 - 
you'll just pay more for it.



From: Framers 
 on behalf 
of Richard Melanson 
Sent: October 22, 2019 3:30 PM
To: An email list for people using Adobe FrameMaker software.
Subject: Re: [Framers] What is going on with Adobe Licensing for FrameMaker?

Below is an email received from Adobe in May.
-

Richard Melanson
Technical Writer|HighRes Biosolutions
T:781.932.1912x1160|rmelan...@highresbio.com
www.highresbio.com???

This e-mail message may contain confidential information and may not be used by 
anyone but the intended recipient.  If you are not the intended recipient, you 
are hereby notified that any use or dissemination of this message is strictly 
prohibited. If you received this message in error, please notify HighRes 
Biosolutions immediately by reply email.  Then delete this message from your 
system.  Thank you.From: Anuj Alok [mailto:aa...@adobe.com]
Sent: Friday, May 17, 2019 2:31 PM
Subject: RE: 2019 Adobe Technical Communication Suite

Richard

Just to give you a heads up, within few months Adobe is discontinuing support 
for any type of upgrade for perpetual licenses. The Adobe Software assurance is 
getting eliminated.

I would recommend if you want to upgrade your Adobe Technical communication 
Suite to the latest version then now is the right time.

The cost would around 600 USD. That's the best which we can offer. Do speak to 
your internal team and let me know as I would be able to upgrade the suite from 
2017 to 2019 now. This option of upgrade won't be there after some time.

Regards,
Anuj
---


-Original Message-
From: Framers 
[mailto:framers-bounces+rmelanson=highresbio@lists.frameusers.com] On 
Behalf Of Lin Sims
Sent: Tuesday, October 22, 2019 12:49 PM
To: An email list for people using Adobe FrameMaker software. 

Subject: Re: [Framers] What is going on with Adobe Licensing for FrameMaker?

I haven't heard this, and I'd be suspicious of someone calling you, too.
Sounds too much like the "your Windows license is about to expire" scam calls.

If I were you (or your boss), I would contact Adobe support directly and ask 
about this.

On Tue, Oct 22, 2019 at 11:22 AM Simon BUCH  wrote:

> Hello FrameUsers,
>
> My boss just received a telephone call from an Adobe licensing 
> specialist this afternoon indicating that Adobe will be switching OFF 
> perpetual licenses [both for new & renewal] WORLDWIDE for
> * Adobe Technical Communication Suite
> * Adobe FrameMaker
> * Adobe FrameMaker Publishing Server
> * Adobe RoboHelp
> * Adobe RoboHelp Server
>
>
> According to an "Adobe Community" posting by Amitoj SINGH [Product 
> Manager, Adobe Technical Communication Tools]:
>  "Customers will still be able to purchase perpetual licenses of 
> all the above-mentioned products through Channel (Adobe authorized
> resellers) under Transactional Licensing Program (TLP) and Cumulative 
> Licensing Program (CLP) even after 1 July 2019.
>  Customers who are currently enrolled for Adobe Software Assurance
> (ASA) or Maintenance and Support (M) plans for any of the 
> above-mentioned products will continue to avail of all the benefits 
> for these programs till the expiry date of the current contract."
>
>
> As the call centre licensing specialist gave the impression that the 
> TLP and CLP programmes require the products to have access to Adobe servers.
> This has caused a PANIC in my office as most of my customers are 
> located in a number of different countries, inside tightly controlled 
> corporate and/or military grade networks that have NO access to Adobe 
> online services.
>
> My customers require a stable, reliable publishing

Re: [Framers] What is going on with Adobe Licensing for FrameMaker?

2019-10-22 Thread Jeff Coatsworth 
All that means is that you won't get a break on the cheaper upgrade to the 
latest version. You still will be able to get a perpetual license for FM2019 - 
you'll just pay more for it.



From: Framers 
 on behalf 
of Richard Melanson 
Sent: October 22, 2019 3:30 PM
To: An email list for people using Adobe FrameMaker software.
Subject: Re: [Framers] What is going on with Adobe Licensing for FrameMaker?

Below is an email received from Adobe in May.
-

Richard Melanson
Technical Writer|HighRes Biosolutions
T:781.932.1912x1160|rmelan...@highresbio.com
www.highresbio.com???

This e-mail message may contain confidential information and may not be used by 
anyone but the intended recipient.  If you are not the intended recipient, you 
are hereby notified that any use or dissemination of this message is strictly 
prohibited. If you received this message in error, please notify HighRes 
Biosolutions immediately by reply email.  Then delete this message from your 
system.  Thank you.From: Anuj Alok [mailto:aa...@adobe.com]
Sent: Friday, May 17, 2019 2:31 PM
Subject: RE: 2019 Adobe Technical Communication Suite

Richard

Just to give you a heads up, within few months Adobe is discontinuing support 
for any type of upgrade for perpetual licenses. The Adobe Software assurance is 
getting eliminated.

I would recommend if you want to upgrade your Adobe Technical communication 
Suite to the latest version then now is the right time.

The cost would around 600 USD. That's the best which we can offer. Do speak to 
your internal team and let me know as I would be able to upgrade the suite from 
2017 to 2019 now. This option of upgrade won't be there after some time.

Regards,
Anuj
---


-Original Message-
From: Framers 
[mailto:framers-bounces+rmelanson=highresbio@lists.frameusers.com] On 
Behalf Of Lin Sims
Sent: Tuesday, October 22, 2019 12:49 PM
To: An email list for people using Adobe FrameMaker software. 

Subject: Re: [Framers] What is going on with Adobe Licensing for FrameMaker?

I haven't heard this, and I'd be suspicious of someone calling you, too.
Sounds too much like the "your Windows license is about to expire" scam calls.

If I were you (or your boss), I would contact Adobe support directly and ask 
about this.

On Tue, Oct 22, 2019 at 11:22 AM Simon BUCH  wrote:

> Hello FrameUsers,
>
> My boss just received a telephone call from an Adobe licensing
> specialist this afternoon indicating that Adobe will be switching OFF
> perpetual licenses [both for new & renewal] WORLDWIDE for
> * Adobe Technical Communication Suite
> * Adobe FrameMaker
> * Adobe FrameMaker Publishing Server
> * Adobe RoboHelp
> * Adobe RoboHelp Server
>
>
> According to an "Adobe Community" posting by Amitoj SINGH [Product
> Manager, Adobe Technical Communication Tools]:
>  "Customers will still be able to purchase perpetual licenses of
> all the above-mentioned products through Channel (Adobe authorized
> resellers) under Transactional Licensing Program (TLP) and Cumulative
> Licensing Program (CLP) even after 1 July 2019.
>  Customers who are currently enrolled for Adobe Software Assurance
> (ASA) or Maintenance and Support (M) plans for any of the
> above-mentioned products will continue to avail of all the benefits
> for these programs till the expiry date of the current contract."
>
>
> As the call centre licensing specialist gave the impression that the
> TLP and CLP programmes require the products to have access to Adobe servers.
> This has caused a PANIC in my office as most of my customers are
> located in a number of different countries, inside tightly controlled
> corporate and/or military grade networks that have NO access to Adobe
> online services.
>
> My customers require a stable, reliable publishing environment where
> workstation configuration is tightly controlled, safely protected from
> access of update servers.
>
> Does this mean that Adobe is switching to requiring ALL FrameMaker and
> TCS users to have access to the internet 100% of the time?
> Or was the Adobe licensing specialist inaccurate with the information?
>
> Regards
> // Simon BUCH -- M-AIS
>
>
>
> ___
>
> This message is from the Framers mailing list
>
> Send messages to framers@lists.frameusers.com Visit the list's
> homepage at  http://www.frameusers.com Archives located at
> http://www.mail-archive.com/framers%40lists.frameusers.com/
> Subscribe and unsubscribe at
> http://lists.frameusers.com/listinfo.cgi/framers-frameusers.com
> Send administrative questions to listad...@frameusers.com



--
Lin Sims
___

This message is from the Framers mailing list

Send messages to framers@lists.frameusers.com Visit the list's homepage at  
http://www.frameusers.com Archives located at

Re: [Framers] What is going on with Adobe Licensing for FrameMaker?

2019-10-22 Thread Richard Melanson 
Below is an email received from Adobe in May. 
-

Richard Melanson
Technical Writer|HighRes Biosolutions
T:781.932.1912x1160|rmelan...@highresbio.com
www.highresbio.com???

This e-mail message may contain confidential information and may not be used by 
anyone but the intended recipient.  If you are not the intended recipient, you 
are hereby notified that any use or dissemination of this message is strictly 
prohibited. If you received this message in error, please notify HighRes 
Biosolutions immediately by reply email.  Then delete this message from your 
system.  Thank you.From: Anuj Alok [mailto:aa...@adobe.com] 
Sent: Friday, May 17, 2019 2:31 PM
Subject: RE: 2019 Adobe Technical Communication Suite

Richard

Just to give you a heads up, within few months Adobe is discontinuing support 
for any type of upgrade for perpetual licenses. The Adobe Software assurance is 
getting eliminated. 

I would recommend if you want to upgrade your Adobe Technical communication 
Suite to the latest version then now is the right time. 

The cost would around 600 USD. That's the best which we can offer. Do speak to 
your internal team and let me know as I would be able to upgrade the suite from 
2017 to 2019 now. This option of upgrade won't be there after some time. 

Regards, 
Anuj
---


-Original Message-
From: Framers 
[mailto:framers-bounces+rmelanson=highresbio@lists.frameusers.com] On 
Behalf Of Lin Sims
Sent: Tuesday, October 22, 2019 12:49 PM
To: An email list for people using Adobe FrameMaker software. 

Subject: Re: [Framers] What is going on with Adobe Licensing for FrameMaker?

I haven't heard this, and I'd be suspicious of someone calling you, too.
Sounds too much like the "your Windows license is about to expire" scam calls.

If I were you (or your boss), I would contact Adobe support directly and ask 
about this.

On Tue, Oct 22, 2019 at 11:22 AM Simon BUCH  wrote:

> Hello FrameUsers,
>
> My boss just received a telephone call from an Adobe licensing 
> specialist this afternoon indicating that Adobe will be switching OFF 
> perpetual licenses [both for new & renewal] WORLDWIDE for
> * Adobe Technical Communication Suite
> * Adobe FrameMaker
> * Adobe FrameMaker Publishing Server
> * Adobe RoboHelp
> * Adobe RoboHelp Server
>
>
> According to an "Adobe Community" posting by Amitoj SINGH [Product 
> Manager, Adobe Technical Communication Tools]:
>  "Customers will still be able to purchase perpetual licenses of 
> all the above-mentioned products through Channel (Adobe authorized
> resellers) under Transactional Licensing Program (TLP) and Cumulative 
> Licensing Program (CLP) even after 1 July 2019.
>  Customers who are currently enrolled for Adobe Software Assurance
> (ASA) or Maintenance and Support (M) plans for any of the 
> above-mentioned products will continue to avail of all the benefits 
> for these programs till the expiry date of the current contract."
>
>
> As the call centre licensing specialist gave the impression that the 
> TLP and CLP programmes require the products to have access to Adobe servers.
> This has caused a PANIC in my office as most of my customers are 
> located in a number of different countries, inside tightly controlled 
> corporate and/or military grade networks that have NO access to Adobe 
> online services.
>
> My customers require a stable, reliable publishing environment where 
> workstation configuration is tightly controlled, safely protected from 
> access of update servers.
>
> Does this mean that Adobe is switching to requiring ALL FrameMaker and 
> TCS users to have access to the internet 100% of the time?
> Or was the Adobe licensing specialist inaccurate with the information?
>
> Regards
> // Simon BUCH -- M-AIS
>
>
>
> ___
>
> This message is from the Framers mailing list
>
> Send messages to framers@lists.frameusers.com Visit the list's 
> homepage at  http://www.frameusers.com Archives located at 
> http://www.mail-archive.com/framers%40lists.frameusers.com/
> Subscribe and unsubscribe at
> http://lists.frameusers.com/listinfo.cgi/framers-frameusers.com
> Send administrative questions to listad...@frameusers.com



--
Lin Sims
___

This message is from the Framers mailing list

Send messages to framers@lists.frameusers.com Visit the list's homepage at  
http://www.frameusers.com Archives located at 
http://www.mail-archive.com/framers%40lists.frameusers.com/
Subscribe and unsubscribe at 
http://lists.frameusers.com/listinfo.cgi/framers-frameusers.com
Send administrative questions to listad...@frameusers.com
___

This message is from the Framers mailing list

Send messages to framers@lists.frameusers.com
Visit the list's homepage at  http://www.frameusers.com
Archives located at http://www.mail-archive.com/framers%40lists.frameusers.com/

Re: [Framers] What is going on with Adobe Licensing for FrameMaker?

2019-10-22 Thread Lin Sims 
I haven't heard this, and I'd be suspicious of someone calling you, too.
Sounds too much like the "your Windows license is about to expire" scam
calls.

If I were you (or your boss), I would contact Adobe support directly and
ask about this.

On Tue, Oct 22, 2019 at 11:22 AM Simon BUCH  wrote:

> Hello FrameUsers,
>
> My boss just received a telephone call from an Adobe licensing
> specialist this afternoon indicating that Adobe will be switching OFF
> perpetual licenses [both for new & renewal] WORLDWIDE for
> * Adobe Technical Communication Suite
> * Adobe FrameMaker
> * Adobe FrameMaker Publishing Server
> * Adobe RoboHelp
> * Adobe RoboHelp Server
>
>
> According to an "Adobe Community" posting by Amitoj SINGH [Product
> Manager, Adobe Technical Communication Tools]:
>  "Customers will still be able to purchase perpetual licenses of all
> the above-mentioned products through Channel (Adobe authorized
> resellers) under Transactional Licensing Program (TLP) and Cumulative
> Licensing Program (CLP) even after 1 July 2019.
>  Customers who are currently enrolled for Adobe Software Assurance
> (ASA) or Maintenance and Support (M) plans for any of the
> above-mentioned products will continue to avail of all the benefits for
> these programs till the expiry date of the current contract."
>
>
> As the call centre licensing specialist gave the impression that the TLP
> and CLP programmes require the products to have access to Adobe servers.
> This has caused a PANIC in my office as most of my customers are located
> in a number of different countries, inside tightly controlled corporate
> and/or military grade networks that have NO access to Adobe online
> services.
>
> My customers require a stable, reliable publishing environment where
> workstation configuration is tightly controlled, safely protected from
> access of update servers.
>
> Does this mean that Adobe is switching to requiring ALL FrameMaker and
> TCS users to have access to the internet 100% of the time?
> Or was the Adobe licensing specialist inaccurate with the information?
>
> Regards
> // Simon BUCH -- M-AIS
>
>
>
> ___
>
> This message is from the Framers mailing list
>
> Send messages to framers@lists.frameusers.com
> Visit the list's homepage at  http://www.frameusers.com
> Archives located at
> http://www.mail-archive.com/framers%40lists.frameusers.com/
> Subscribe and unsubscribe at
> http://lists.frameusers.com/listinfo.cgi/framers-frameusers.com
> Send administrative questions to listad...@frameusers.com



-- 
Lin Sims
___

This message is from the Framers mailing list

Send messages to framers@lists.frameusers.com
Visit the list's homepage at  http://www.frameusers.com
Archives located at http://www.mail-archive.com/framers%40lists.frameusers.com/
Subscribe and unsubscribe at 
http://lists.frameusers.com/listinfo.cgi/framers-frameusers.com
Send administrative questions to listad...@frameusers.com

[Framers] What is going on with Adobe Licensing for FrameMaker?

2019-10-22 Thread Simon BUCH 

Hello FrameUsers,

My boss just received a telephone call from an Adobe licensing 
specialist this afternoon indicating that Adobe will be switching OFF 
perpetual licenses [both for new & renewal] WORLDWIDE for

* Adobe Technical Communication Suite
* Adobe FrameMaker
* Adobe FrameMaker Publishing Server
* Adobe RoboHelp
* Adobe RoboHelp Server


According to an "Adobe Community" posting by Amitoj SINGH [Product 
Manager, Adobe Technical Communication Tools]:
    "Customers will still be able to purchase perpetual licenses of all 
the above-mentioned products through Channel (Adobe authorized 
resellers) under Transactional Licensing Program (TLP) and Cumulative 
Licensing Program (CLP) even after 1 July 2019.
    Customers who are currently enrolled for Adobe Software Assurance 
(ASA) or Maintenance and Support (M) plans for any of the 
above-mentioned products will continue to avail of all the benefits for 
these programs till the expiry date of the current contract."



As the call centre licensing specialist gave the impression that the TLP 
and CLP programmes require the products to have access to Adobe servers.
This has caused a PANIC in my office as most of my customers are located 
in a number of different countries, inside tightly controlled corporate 
and/or military grade networks that have NO access to Adobe online services.


My customers require a stable, reliable publishing environment where 
workstation configuration is tightly controlled, safely protected from 
access of update servers.


Does this mean that Adobe is switching to requiring ALL FrameMaker and 
TCS users to have access to the internet 100% of the time?

Or was the Adobe licensing specialist inaccurate with the information?

Regards
// Simon BUCH -- M-AIS



___

This message is from the Framers mailing list

Send messages to framers@lists.frameusers.com
Visit the list's homepage at  http://www.frameusers.com
Archives located at http://www.mail-archive.com/framers%40lists.frameusers.com/
Subscribe and unsubscribe at 
http://lists.frameusers.com/listinfo.cgi/framers-frameusers.com
Send administrative questions to listad...@frameusers.com