AW: Cannot print book PDFs from network drive

2012-03-16 Thread Georg Eck 
What FrameMaker Version.Build is it?

 

-  GEorg

 

Von: framers-boun...@lists.frameusers.com 
[mailto:framers-boun...@lists.frameusers.com] Im Auftrag von Zimmerman, Gary
Gesendet: Donnerstag, 15. März 2012 21:09
An: Gala Britt; framers@lists.frameusers.com
Betreff: RE: Cannot print book PDFs from network drive

 

We ran into the same problem when one of our writers accidentally was given a 
64-bit Win7 machine, whereas the rest of the department had 32-bit machines and 
no problems.

 

We solved the problem by replacing his machine with a 32-bit one like the 
rest of us.  Doesn't really solve your problem, but verifies that it is a real 
problem with FM9/Acrobat X Pro and 64-bit Win7.  

 

As we fixed the problem in a simple way, we did not spend time researching 
whether there is a fix for it on 64-bit systems.

 

-- garyZ

 

 

From: framers-boun...@lists.frameusers.com 
[mailto:framers-boun...@lists.frameusers.com] On Behalf Of Gala Britt
Sent: Monday, March 12, 2012 5:59 AM
To: framers@lists.frameusers.com
Subject: Cannot print book PDFs from network drive

 

I recently received a computer with the following specs:

 

64 bit

Windows 7

1.36 TB Hard Drive (1.27 TB free space)

16.0 GB RAM

3.30 GHz Processor

 

Currently I am running FM 9 and Acrobat X Pro and I have discovered that I can 
no longer create PDFs in FrameMaker.  I was able to get a PDF of a single file 
once, but never a book PDF.  If I move the book to my local drive, I can create 
book PDFs but I cannot do this from the network.  This was not an issue on my 
32 bit machine (FrameMaker 9, Acrobat 8, Windows 7).  

 

I have tried installing the FrameMaker 10 trial to see if that would solve the 
issue.  I've also tried reverting back to Acrobat 8 and that didn't solve the 
issue either.  I've tried the Save Book As, Save as PDF, and the Print 
Book methods.  None work.  I am not receiving any error messages, FrameMaker 
just goes into a Not Responding state.

 

I do not have a problem creating PDFs from Word or any other programs on the 
network.

 

Any ideas?

 

Gala Britt

Senior Technical Writer

gbr...@nubridges.com

Liaison Technologies 

3157 Royal Drive | Suite 200 | Alpharetta, GA USA 30022 

Tel:  +1 770 442 4848 | Fax:  +1 770 442 4901

 

www.liaison.com http://www.liaison.com/ 

 

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AW: Cannot print book PDFs from network drive

2012-03-16 Thread Georg Eck 
What FrameMaker Version.Build is it?



-  GEorg



Von: framers-bounces at lists.frameusers.com [mailto:framers-bounces at 
lists.frameusers.com] Im Auftrag von Zimmerman, Gary
Gesendet: Donnerstag, 15. M?rz 2012 21:09
An: Gala Britt; framers at lists.frameusers.com
Betreff: RE: Cannot print book PDFs from network drive



We ran into the same problem when one of our writers accidentally was given a 
64-bit Win7 machine, whereas the rest of the department had 32-bit machines and 
no problems.



We "solved" the problem by replacing his machine with a 32-bit one like the 
rest of us.  Doesn't really solve your problem, but verifies that it is a real 
problem with FM9/Acrobat X Pro and 64-bit Win7.  



As we fixed the problem in a simple way, we did not spend time researching 
whether there is a fix for it on 64-bit systems.



-- garyZ





From: framers-bounces at lists.frameusers.com 
[mailto:framers-boun...@lists.frameusers.com] On Behalf Of Gala Britt
Sent: Monday, March 12, 2012 5:59 AM
To: framers at lists.frameusers.com
Subject: Cannot print book PDFs from network drive



I recently received a computer with the following specs:



64 bit

Windows 7

1.36 TB Hard Drive (1.27 TB free space)

16.0 GB RAM

3.30 GHz Processor



Currently I am running FM 9 and Acrobat X Pro and I have discovered that I can 
no longer create PDFs in FrameMaker.  I was able to get a PDF of a single file 
once, but never a book PDF.  If I move the book to my local drive, I can create 
book PDFs but I cannot do this from the network.  This was not an issue on my 
32 bit machine (FrameMaker 9, Acrobat 8, Windows 7).  



I have tried installing the FrameMaker 10 trial to see if that would solve the 
issue.  I've also tried reverting back to Acrobat 8 and that didn't solve the 
issue either.  I've tried the "Save Book As", "Save as PDF", and the "Print 
Book" methods.  None work.  I am not receiving any error messages, FrameMaker 
just goes into a Not Responding state.



I do not have a problem creating PDFs from Word or any other programs on the 
network.



Any ideas?



Gala Britt

Senior Technical Writer

gbritt at nubridges.com

Liaison Technologies 

3157 Royal Drive | Suite 200 | Alpharetta, GA USA 30022 

Tel:  +1 770 442 4848 | Fax:  +1 770 442 4901



www.liaison.com  



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