[Tizen General] User feedback

2016-10-18 Thread Olivier Nyssen 
Hello,

If you want feedback from Tizen phone users, join our Facebook groups:
Z1: https://www.facebook.com/groups/SamsungZ/
Z2: https://www.facebook.com/groups/SamsungZ2/
Z3: https://www.facebook.com/groups/SamsungZ3/

Users love these groups, as explained here:
https://www.facebook.com/groups/SamsungZ/permalink/560596494141034/

Regards,
Olivier
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Re: [Tizen General] Tizen in Africa

2016-10-18 Thread Ashiq Nazir 
Hi,

The Tizen Experts website (http://www.tizenexperts.com) is also beginning to 
get users reporting this same problem from different countries across this 
region. 

A solution to this problem is definitely needed. 


Regards

Ashiq Nazir


On 17 Oct 2016, Olivier Nyssen  wrote:
>Same problem in Swaziland today:
>https://samsung.tizenforum.com/qa-65/signing-in-my-sumsang-account-tizen/
>
>On Mon, Oct 17, 2016 at 9:40 AM, Olivier Nyssen 
>wrote:
>
>> Hi Jinmin,
>>
>> I don't live in Africa but there are many complaints about this:
>> On Facebook:
>> https://www.facebook.com/groups/SamsungZ2/permalink/1035746639857367/
>> https://www.facebook.com/groups/SamsungZ2/permalink/1028044767294221/
>> There was also a complaint about Madagascar but I can't find it.
>>
>> There are also complaints about this on Samsung's user forum btw
>> https://samsung.tizenforum.com/
>>
>>  Regards,
>> Olivier
>>
>>
>>
>> On Mon, Oct 17, 2016 at 7:16 AM, jinmin  wrote:
>>
>>> Hi, Olivier
>>>
>>>
>>>
>>> Would you mind let me know the exact situation of the issue?
>>>
>>> As far as I know, the regional lock is not applied to Z2 phone and
>Tizen
>>> store is also available in over 50 countries in MEA.
>>>
>>> Tizen store should be available in Namibia, Botswana, Zimbabwe,
>>> Mozambique and Madagascar where you mentioned.
>>>
>>> If you let me know the exact issue, then I can ask the related
>person to
>>> fix the bug.
>>>
>>>
>>>
>>> Regards,
>>>
>>> Jinmin
>>>
>>>
>>>
>>>
>>>
>>> *From:* General [mailto:general-boun...@lists.tizen.org] *On Behalf
>Of *Olivier
>>> Nyssen
>>> *Sent:* Friday, October 14, 2016 12:02 PM
>>> *To:* Tizen General Mailing List
>>> *Subject:* [Tizen General] Tizen in Africa
>>>
>>>
>>>
>>> Hello,
>>>
>>>
>>>
>>> There are 54 countries in Africa. Samsung likes to control
>everything but
>>> there are no borders in Africa: a Z2 phone sold in South Africa will
>land
>>> in Namibia, Botswana, Zimbabwe, Mozambique, Madagascar, etc
>>>
>>> Samsung customers in these countries get a "Service not Available in
>>> your Country" message, which is absurd imo...
>>>
>>>
>>>
>>> Regards,
>>>
>>> Olivier
>>>
>>>
>>>
>>
>>
>
>
>
>
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Re: [Tizen General] Tizen in Africa

2016-10-18 Thread jinmin 
Hi, All, 

 

I heard from product guys that there was an unintended bug in the account 
client when it handles the countries in where Z2 is not launched. 

However, the root cause was found and the fixed binary is under test by QA 
team. 

I expect that this bug will be fixed by next update. 

 

Regards,

Jinmin

 

 

From: Ashiq Nazir [mailto:a...@tizenexperts.com] 
Sent: Tuesday, October 18, 2016 9:50 PM
To: Olivier Nyssen; jinmin
Cc: Tizen General Mailing List
Subject: Re: [Tizen General] Tizen in Africa

 

Hi,

The Tizen Experts website (http://www.tizenexperts.com) is also beginning to 
get users reporting this same problem from different countries across this 
region. 

A solution to this problem is definitely needed. 


Regards

Ashiq Nazir



On 17 Oct 2016, Olivier Nyssen  wrote:

Same problem in Swaziland today: 
https://samsung.tizenforum.com/qa-65/signing-in-my-sumsang-account-tizen/

 

On Mon, Oct 17, 2016 at 9:40 AM, Olivier Nyssen  wrote:

Hi Jinmin,

 

I don't live in Africa but there are many complaints about this:

On Facebook:

https://www.facebook.com/groups/SamsungZ2/permalink/1035746639857367/

https://www.facebook.com/groups/SamsungZ2/permalink/1028044767294221/

There was also a complaint about Madagascar but I can't find it.

 

There are also complaints about this on Samsung's user forum btw

https://samsung.tizenforum.com/

 

 Regards,

Olivier

 

 

 

On Mon, Oct 17, 2016 at 7:16 AM, jinmin  wrote:

Hi, Olivier

 

Would you mind let me know the exact situation of the issue? 

As far as I know, the regional lock is not applied to Z2 phone and Tizen store 
is also available in over 50 countries in MEA. 

Tizen store should be available in Namibia, Botswana, Zimbabwe, Mozambique and 
Madagascar where you mentioned. 

If you let me know the exact issue, then I can ask the related person to fix 
the bug. 

 

Regards,

Jinmin

 

 

From: General [mailto:general-boun...@lists.tizen.org] On Behalf Of Olivier 
Nyssen
Sent: Friday, October 14, 2016 12:02 PM
To: Tizen General Mailing List
Subject: [Tizen General] Tizen in Africa

 

Hello,

 

There are 54 countries in Africa. Samsung likes to control everything but there 
are no borders in Africa: a Z2 phone sold in South Africa will land in Namibia, 
Botswana, Zimbabwe, Mozambique, Madagascar, etc

Samsung customers in these countries get a "Service not Available in your 
Country" message, which is absurd imo...

 

Regards,

Olivier

 

 

 

  _  


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