Re: [GNC] File not found, file in history

[John Ralls]

Please file a bug report about the crashes and attach (don't paste!) a crash 
report from /Applications/Utilities/Console.

Regards,
John Ralls


> On Jun 8, 2019, at 11:33 AM, Centins@rq  wrote:
> 
> I think this was the problem. I recently added my Desktop to iCloud and think 
> GNUCash wouldn’t accept the remote file.
> 
> Others mentioned backups, and I have, but none were opening and GNUCash kept 
> doing the blank book thing. Confusing and finding help was hard since I 
> couldn’t find any troubleshooting till this list. 
> 
> I’ve solved the data file issue, thanks for the help, but GNUCash is still 
> crashing :|
> 
>> On Jun 8, 2019, at 6:28 AM, Greg Feneis  wrote:
>> 
>> Also, unless things have recently changed, on Macs, I recall there's a
>> curious behavior where clicking on the file you want to open doesn't
>> necessarily open that file. While it will start GnuCash, GnuCash only opens
>> the most recent file in the recent file list.
>> 
>> It happens, occasionally, that a Mac user will relocate their file and then
>> click on it to start using it. GnuCash then ( starts, tries to open the
>> most recent file in the recent file list, and can't find it because it was
>> moved, and ) claims the file the user just click on cannot be found.
>> 
>> The solution is the same as Adrian has already outlined. After GnuCash
>> starts and the errors have been dismissed, use file>open to navigate to and
>> open the correct file.
>> 
>> Kind regards, Greg Feneis
>> (Galaxy S7)
>> 
>> 
>> On Fri, Jun 7, 2019, 20:52 Adrien Monteleone 
>> wrote:
>> 
>>> Anytime you open GnuCash and it can’t open your data file it will open a
>>> ‘blank’ file because it has to have something open. That is what the
>>> Giuseppe is seeing.
>>> 
>>> Giuseppe,
>>> 
>>> Your best bet is to follow previous advice.
>>> 
>>> Open GnuCash.
>>> 
>>> Disregard any messages and pay no notice to a blank file.
>>> 
>>> Click the File menu and choose the Open option.
>>> 
>>> Navigate to where your file is stored, and select it.
>>> 
>>> Then GnuCash will remember it after close and will re-open that last used
>>> file next time.
>>> 
>>> Until and unless you get this far, I don’t know we can help much more.
>>> 
>>> If you have zero idea where your data file is stored, then we can help
>>> somewhat in that regard, just let us know that is the problem.
>>> 
>>> Regards,
>>> 
>>> Adrien
>>> 
>>> 
>>> 
 On Jun 7, 2019, at 10:24 PM, Greg Feneis  wrote:
 
 Please remember to send replies to the list, not just the members you are
 replying to.
 
 Macs aren't my strength here, but every time you start GnuCash, if
>>> GnuCash
 starts with a message saying it can't find a file, then once you get past
 the screen that asks you if you want to remove it from the recent file
 list, what you have is GnuCash running with a default empty file. I
 wouldn't bother saving that. Instead, click the file menu and select
>>> open,
 then point to the file you usually use. You may have to find that file,
 using the Mac's file manager, then use GnuCash file>open to get to where
 the file is and open it.
 
 Kind regards, Greg Feneis
 (Galaxy S7)
 
 
> On Fri, Jun 7, 2019, 18:41 Giuseppe Quinn  wrote:
> 
> I’m running MacOS 10.14.5
> 
> In the attached screenshot you can see the msg I’m getting. Originally,
> the file name was empty
> 
> 
> 
> If “No” or “Yes” is selected the following window opens.
> 
> 
> 
> Nothing I tried changed anything, till I selected save and it asked for
>>> a
> name, and that’s how “WHatisthis” became the “missing” file from the
>>> first
> image. I have plenty of these files;
> 
> 
> Which are the ones I want to open, and I’ve tried opening GNUCash by
> clicking various versions of these.
> 
> HELP!!!
> 
> On Jun 7, 2019, at 9:03 AM, Greg Feneis  wrote:
> 
> You could also use your computer's file manager, EG Windows Explorer, to
> find the file that GnuCash can't seem to find.
> 
> Kind regards, Greg Feneis
> (Galaxy S7)
> 
> 
> On Fri, Jun 7, 2019, 07:59 Greg Feneis  wrote:
> 
> You may have changed the file's location and GnuCash can no longer find
> it. Try using the file>open menu items to navigate to the file location
>>> and
> open it. After GnuCash opens it up,it will remember the new location and
> open it automatically the next time you start it
> 
> Kind regards, Greg Feneis
> (Pixel 3)
> 
> 
> On Fri, Jun 7, 2019, 07:34 Centins@rq  wrote:
> 
> When I try to open GnuCash 3.4 I get an error msg saying a file can’t be
> found, but that the file is in history and do I want to remove it. When
>>> I
> click either the “Yes”, or “No” a window opens with nothing in it and a
> “Save” and some other button.
> 
> Help! I can’t open any of my data!
>>> 
>>> 
>>> 

Re: [GNC] File not found, file in history

[Centins@rq]

I think this was the problem. I recently added my Desktop to iCloud and think 
GNUCash wouldn’t accept the remote file.

Others mentioned backups, and I have, but none were opening and GNUCash kept 
doing the blank book thing. Confusing and finding help was hard since I 
couldn’t find any troubleshooting till this list. 

I’ve solved the data file issue, thanks for the help, but GNUCash is still 
crashing :|

> On Jun 8, 2019, at 6:28 AM, Greg Feneis  wrote:
> 
> Also, unless things have recently changed, on Macs, I recall there's a
> curious behavior where clicking on the file you want to open doesn't
> necessarily open that file. While it will start GnuCash, GnuCash only opens
> the most recent file in the recent file list.
> 
> It happens, occasionally, that a Mac user will relocate their file and then
> click on it to start using it. GnuCash then ( starts, tries to open the
> most recent file in the recent file list, and can't find it because it was
> moved, and ) claims the file the user just click on cannot be found.
> 
> The solution is the same as Adrian has already outlined. After GnuCash
> starts and the errors have been dismissed, use file>open to navigate to and
> open the correct file.
> 
> Kind regards, Greg Feneis
> (Galaxy S7)
> 
> 
> On Fri, Jun 7, 2019, 20:52 Adrien Monteleone 
> wrote:
> 
>> Anytime you open GnuCash and it can’t open your data file it will open a
>> ‘blank’ file because it has to have something open. That is what the
>> Giuseppe is seeing.
>> 
>> Giuseppe,
>> 
>> Your best bet is to follow previous advice.
>> 
>> Open GnuCash.
>> 
>> Disregard any messages and pay no notice to a blank file.
>> 
>> Click the File menu and choose the Open option.
>> 
>> Navigate to where your file is stored, and select it.
>> 
>> Then GnuCash will remember it after close and will re-open that last used
>> file next time.
>> 
>> Until and unless you get this far, I don’t know we can help much more.
>> 
>> If you have zero idea where your data file is stored, then we can help
>> somewhat in that regard, just let us know that is the problem.
>> 
>> Regards,
>> 
>> Adrien
>> 
>> 
>> 
>>> On Jun 7, 2019, at 10:24 PM, Greg Feneis  wrote:
>>> 
>>> Please remember to send replies to the list, not just the members you are
>>> replying to.
>>> 
>>> Macs aren't my strength here, but every time you start GnuCash, if
>> GnuCash
>>> starts with a message saying it can't find a file, then once you get past
>>> the screen that asks you if you want to remove it from the recent file
>>> list, what you have is GnuCash running with a default empty file. I
>>> wouldn't bother saving that. Instead, click the file menu and select
>> open,
>>> then point to the file you usually use. You may have to find that file,
>>> using the Mac's file manager, then use GnuCash file>open to get to where
>>> the file is and open it.
>>> 
>>> Kind regards, Greg Feneis
>>> (Galaxy S7)
>>> 
>>> 
 On Fri, Jun 7, 2019, 18:41 Giuseppe Quinn  wrote:
 
 I’m running MacOS 10.14.5
 
 In the attached screenshot you can see the msg I’m getting. Originally,
 the file name was empty
 
 
 
 If “No” or “Yes” is selected the following window opens.
 
 
 
 Nothing I tried changed anything, till I selected save and it asked for
>> a
 name, and that’s how “WHatisthis” became the “missing” file from the
>> first
 image. I have plenty of these files;
 
 
 Which are the ones I want to open, and I’ve tried opening GNUCash by
 clicking various versions of these.
 
 HELP!!!
 
 On Jun 7, 2019, at 9:03 AM, Greg Feneis  wrote:
 
 You could also use your computer's file manager, EG Windows Explorer, to
 find the file that GnuCash can't seem to find.
 
 Kind regards, Greg Feneis
 (Galaxy S7)
 
 
 On Fri, Jun 7, 2019, 07:59 Greg Feneis  wrote:
 
 You may have changed the file's location and GnuCash can no longer find
 it. Try using the file>open menu items to navigate to the file location
>> and
 open it. After GnuCash opens it up,it will remember the new location and
 open it automatically the next time you start it
 
 Kind regards, Greg Feneis
 (Pixel 3)
 
 
 On Fri, Jun 7, 2019, 07:34 Centins@rq  wrote:
 
 When I try to open GnuCash 3.4 I get an error msg saying a file can’t be
 found, but that the file is in history and do I want to remove it. When
>> I
 click either the “Yes”, or “No” a window opens with nothing in it and a
 “Save” and some other button.
 
 Help! I can’t open any of my data!
>> 
>> 
>> ___
>> gnucash-user mailing list
>> gnucash-user@gnucash.org
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>> https://lists.gnucash.org/mailman/listinfo/gnucash-user
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>> -
>> 

Re: [GNC] Additions to price database not being displayed

[Colin Law]

On Sat, 8 Jun 2019 at 15:32, John Ralls  wrote:
>
>
>
> > On Jun 8, 2019, at 12:40 AM, Colin Law  wrote:
> > ...
> > I am seeing it on Ubuntu with 3.5.  Sorry, I should have said that.
>
> The latest 19.04? That's probably got the same gtk-3-24 that's causing the 
> behavior on Windows; the catch is that there's no nightly for Ubuntu 19.04 so 
> you'd have to build it yourself from git source.

Ubuntu 18.10 actually, but that is probably it.  Thanks.

Colin
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Re: [GNC] QFX/OFX import issue from American Express

[Ronal B Morse]

> All but 2 were new downloads.  None of them were recognized
> as having transactions and all of them did have one or more
> transactions.
> 
> I need to download and import Ofx/Qfx files from other
> financial institutions in a few days.  If they load
> properly then I have to assume there is a problem in the
> Amex files that I need to track down and report.
> 
> --
> --JEffrey Black M.B.A.
> 
I have seen the same behavior when importing transactions
from both AMEX and my Credit Union (checking and credit card)
accounts. 

Chase accounts always seem to work perfectly. 

I can usually get the missing transactions by importing the
same download a second time. 

I've thought this to be odd behavior, but was never
sufficiently motivated to further delve into it. 

Ron Morse  

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Re: [GNC] Additions to price database not being displayed

[John Ralls]

> On Jun 8, 2019, at 12:40 AM, Colin Law  wrote:
> 
> On Fri, 7 Jun 2019 at 17:27, John Ralls  wrote:
>> 
>> 
>> 
>>> On Jun 7, 2019, at 8:31 AM, Colin Law via gnucash-user 
>>>  wrote:
>>> 
>>> On Fri, 7 Jun 2019 at 14:40, David Lynch via gnucash-user
>>>  wrote:
 
 I recently upgraded from 3.3 to 3.5 on Windows 10.
 
 I add prices to the share price database Tools->Price Database->FUND,
 then click on a line then Add.
 
 When I click OK in the Add dialog, the price added is not displayed. It
 is there, however: it shows if I close the share prices, open another
 share, close that and reopen the original share.
 
 All worked as expected in 3.3. Am I doing something wrong?
>>> 
>>> I believe it is a bug, I am seeing that too.  I don't know whether it
>>> has been reported.
>> 
>> Getting windows to redraw after a data update seems to have changed with a 
>> recent upgrade to Gtk in the Windows builds. Bob Fewell has fixed some of 
>> them, please try the latest nightly from 
>> https://code.gnucash.org/builds/win32/maint to see if this has been fixed 
>> already. If not, please file a bug.
> 
> I am seeing it on Ubuntu with 3.5.  Sorry, I should have said that.

The latest 19.04? That's probably got the same gtk-3-24 that's causing the 
behavior on Windows; the catch is that there's no nightly for Ubuntu 19.04 so 
you'd have to build it yourself from git source.

Regards,
John Ralls
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Re: [GNC] Export files for audit

[Mike stagl]

Thanks.

I ran across a FAQ on the wiki that explains that, and I think it will
work well.

I just created a Transaction Report with the detail I need, and saved
it as an HTML file.  Then I opened the HTML file with LibreOffice/Excel
and formated it how I needed.

It looks pretty similar to what our Treasurer submitted last year to
the auditor.

Side Note- I noticed that the Running Balance column broke when I
selected Detail Level to Multi-Line in the Transaction Report.  This is
in GnuCash 3.4+ (2018-12-30) on Debian 9.  Does anyone know if that is
addressed in 3.5?  I'm so close to the end of the fiscal year I wanted
to wait to upgrade to 3.5 until after I closed this year's books.

Thanks for the help,

Mike

On Fri, 2019-06-07 at 11:32 -0500, Adrien Monteleone wrote:
> I say, “Ask the Auditor” but otherwise, check out the Transaction
> Report. It is probably the most detailed available.
> 
> There are also the General Journal and General Ledger Reports.
> 
> Regards,
> Adrien
> 
> > On Jun 7, 2019, at 8:54 AM, Mike stagl  wrote:
> > 
> > This is end of my first year as Treasurer of a PTA, and my first
> > year
> > using gnucash.
> > 
> > What is the best way to export or print a year's worth of gnucash
> > data
> > for an auditor to review?
> > 
> > I notice the export functions do not include running balance
> > information. What data does an auditor usually need and what format
> > would be best? Any tips?
> > 
> > Thanks to all the contributors,
> > 
> > Mike
> 
> 
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Re: [GNC] File not found, file in history

[Greg Feneis]

Also, unless things have recently changed, on Macs, I recall there's a
curious behavior where clicking on the file you want to open doesn't
necessarily open that file. While it will start GnuCash, GnuCash only opens
the most recent file in the recent file list.

It happens, occasionally, that a Mac user will relocate their file and then
click on it to start using it. GnuCash then ( starts, tries to open the
most recent file in the recent file list, and can't find it because it was
moved, and ) claims the file the user just click on cannot be found.

The solution is the same as Adrian has already outlined. After GnuCash
starts and the errors have been dismissed, use file>open to navigate to and
open the correct file.

Kind regards, Greg Feneis
(Galaxy S7)


On Fri, Jun 7, 2019, 20:52 Adrien Monteleone 
wrote:

> Anytime you open GnuCash and it can’t open your data file it will open a
> ‘blank’ file because it has to have something open. That is what the
> Giuseppe is seeing.
>
> Giuseppe,
>
> Your best bet is to follow previous advice.
>
> Open GnuCash.
>
> Disregard any messages and pay no notice to a blank file.
>
> Click the File menu and choose the Open option.
>
> Navigate to where your file is stored, and select it.
>
> Then GnuCash will remember it after close and will re-open that last used
> file next time.
>
> Until and unless you get this far, I don’t know we can help much more.
>
> If you have zero idea where your data file is stored, then we can help
> somewhat in that regard, just let us know that is the problem.
>
> Regards,
>
> Adrien
>
>
>
> > On Jun 7, 2019, at 10:24 PM, Greg Feneis  wrote:
> >
> > Please remember to send replies to the list, not just the members you are
> > replying to.
> >
> > Macs aren't my strength here, but every time you start GnuCash, if
> GnuCash
> > starts with a message saying it can't find a file, then once you get past
> > the screen that asks you if you want to remove it from the recent file
> > list, what you have is GnuCash running with a default empty file. I
> > wouldn't bother saving that. Instead, click the file menu and select
> open,
> > then point to the file you usually use. You may have to find that file,
> > using the Mac's file manager, then use GnuCash file>open to get to where
> > the file is and open it.
> >
> > Kind regards, Greg Feneis
> > (Galaxy S7)
> >
> >
> > On Fri, Jun 7, 2019, 18:41 Giuseppe Quinn  wrote:
> >
> >> I’m running MacOS 10.14.5
> >>
> >> In the attached screenshot you can see the msg I’m getting. Originally,
> >> the file name was empty
> >>
> >>
> >>
> >> If “No” or “Yes” is selected the following window opens.
> >>
> >>
> >>
> >> Nothing I tried changed anything, till I selected save and it asked for
> a
> >> name, and that’s how “WHatisthis” became the “missing” file from the
> first
> >> image. I have plenty of these files;
> >>
> >>
> >> Which are the ones I want to open, and I’ve tried opening GNUCash by
> >> clicking various versions of these.
> >>
> >> HELP!!!
> >>
> >> On Jun 7, 2019, at 9:03 AM, Greg Feneis  wrote:
> >>
> >> You could also use your computer's file manager, EG Windows Explorer, to
> >> find the file that GnuCash can't seem to find.
> >>
> >> Kind regards, Greg Feneis
> >> (Galaxy S7)
> >>
> >>
> >> On Fri, Jun 7, 2019, 07:59 Greg Feneis  wrote:
> >>
> >> You may have changed the file's location and GnuCash can no longer find
> >> it. Try using the file>open menu items to navigate to the file location
> and
> >> open it. After GnuCash opens it up,it will remember the new location and
> >> open it automatically the next time you start it
> >>
> >> Kind regards, Greg Feneis
> >> (Pixel 3)
> >>
> >>
> >> On Fri, Jun 7, 2019, 07:34 Centins@rq  wrote:
> >>
> >> When I try to open GnuCash 3.4 I get an error msg saying a file can’t be
> >> found, but that the file is in history and do I want to remove it. When
> I
> >> click either the “Yes”, or “No” a window opens with nothing in it and a
> >> “Save” and some other button.
> >>
> >> Help! I can’t open any of my data!
>
>
> ___
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Re: [GNC] QFX/OFX import issue from American Express

[jeffrey black]

On 6/7/2019 4:51 AM, David Carlson wrote:
Were those transactions previously imported, or at least seen in a previous 
import file?  OFX/QFX checks the file for duplicates and refuses to import the 
same transactions again.

If they were seen but later lost, or changed because of an error, it is a 
challenge to re-import them.

David Carlson

On Fri, Jun 7, 2019 at 4:15 AM jeffrey black 
mailto:beastmaster...@hotmail.com>> wrote:
Has anyone besides me run into an issue with the QFX file import from
American Express?  I tried downloading and importing, one statements
worth of transactions at a time (just as I have successfully done in the
past), and the import window showed no transactions.  When I look at the
QFX file it has multiple transactions in it.

I have not yet looked at the file(s) in detail yet to see if I can spot
a change in format.

This is under Windoze 10 and Gnu-Cash version 3.5.

--
--JEffrey Black M.B.A.

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--
David Carlson

All but 2 were new downloads.  None of them were recognized as having 
transactions and all of them did have one or more transactions.

I need to download and import Ofx/Qfx files from other financial institutions 
in a few days.  If they load properly then I have to assume there is a problem 
in the Amex files that I need to track down and report.

--
--JEffrey Black M.B.A.

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Re: [GNC] File not found, file in history

[Adrien Monteleone]

You *installed* Mailman?

That has nothing to do with accessing the mailing list.

Yes, the list is run/managed by the Mailman software, but as a list user, you 
don’t need to install it. It runs on the mailing list server, not your local 
machine.

If you actually and literally (both correct usage here) *installed* Mailman on 
your computer, you can uninstall it, because you don’t need it.

To access the mailing list you just need to subscribe to the list with an 
e-mail address. (just like you’d sign up for free junk on any website, except 
in this case, you’re not signing up for junk, but help)

Regards,
Adrien

> On Jun 7, 2019, at 11:52 PM, Centins@rq  wrote:
> 
> Thanks!
> 
> I think the panic of losing years of Dara blinded me to the simple idea that 
> that was just a blank and not some imagined lost key to a proprietary file 
> structure or something. Then down a rabbit hole trying to get Mailman 
> installed just to get some help. 
> 
> Thanks for all the help!
> 
> Sorry for replying to one, not list!


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Re: [GNC] File not found, file in history

[Colin Law]

On Sat, 8 Jun 2019 at 05:55, Centins@rq  wrote:
>
> Thanks!
>
> I think the panic of losing years of Dara blinded me to the simple idea that 
> that was just a blank and not some imagined lost key to a proprietary file 
> structure or something. Then down a rabbit hole trying to get Mailman 
> installed just to get some help.

Does that mean that you do not have a backup of your data file?
Remember that a hard disc or PC can go up in smoke (literally or
metaphorically) at any moment.  Also there is always the possibility
of a bug or human error destroying the data. It is vital to take
regular backups of important data and keep occasional backups offsite
(in case of fire for example).  Also regularly check that you backups
are restorable and do actually contain the data you think.

Colin
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Re: [GNC] Additions to price database not being displayed

[Colin Law]

On Fri, 7 Jun 2019 at 17:27, John Ralls  wrote:
>
>
>
> > On Jun 7, 2019, at 8:31 AM, Colin Law via gnucash-user 
> >  wrote:
> >
> > On Fri, 7 Jun 2019 at 14:40, David Lynch via gnucash-user
> >  wrote:
> >>
> >> I recently upgraded from 3.3 to 3.5 on Windows 10.
> >>
> >> I add prices to the share price database Tools->Price Database->FUND,
> >> then click on a line then Add.
> >>
> >> When I click OK in the Add dialog, the price added is not displayed. It
> >> is there, however: it shows if I close the share prices, open another
> >> share, close that and reopen the original share.
> >>
> >> All worked as expected in 3.3. Am I doing something wrong?
> >
> > I believe it is a bug, I am seeing that too.  I don't know whether it
> > has been reported.
>
> Getting windows to redraw after a data update seems to have changed with a 
> recent upgrade to Gtk in the Windows builds. Bob Fewell has fixed some of 
> them, please try the latest nightly from 
> https://code.gnucash.org/builds/win32/maint to see if this has been fixed 
> already. If not, please file a bug.

I am seeing it on Ubuntu with 3.5.  Sorry, I should have said that.

Colin

>
> Regards,
> John Ralls
>
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