I think its like a bank fee, the bank took the money out. Not the customer. However you should re-invoice the customer for the amount due, but as a service charge and not for the original item sold. The downside would be your item/service sales would be overstated if the customer never settles up.
Sent from ProtonMail mobile -------- Original Message -------- On Feb 2, 2019, 12:38 AM, Christopher Lam wrote: > I think this is difficult. Creating and posting invoice will create an open > lot, and paying the invoice closes the lot; I'm not sure there is mechanism > to reopen the lot. I think it would be useful to document the exact steps > to pay & unpay in bugzilla and further internal discussion takes place > there? > > On Sat., 2 Feb. 2019, 12:26 Mike Alexander <m...@umich.edu wrote: > >> A few weeks ago I received a check in payment for an invoice I had sent to >> a customer. I recorded the payment and deposited the check. A couple of >> weeks later I got notice from my bank that the check had bounced. My >> question is how to record this. I want to “unpay” the invoice and charge >> the amount back to the customer, but I can’t find a good way to do this. >> >> I tried entering a transaction to debit Accounts Receivable and credit the >> bank account after which I manually added the split in A/R to the lot for >> that invoice. This sort of worked, but the invoice is still marked paid in >> the customer report. I can, however, select it in the “Process Payment” >> dialog to pay it again and it shows up as unpaid in the receivables aging >> report. Can I do better than this? >> >> Mike >> >> _______________________________________________ >> gnucash-user mailing list >> gnucash-user@gnucash.org >> To update your subscription preferences or to unsubscribe: >> https://lists.gnucash.org/mailman/listinfo/gnucash-user >> If you are using Nabble or Gmane, please see >> https://wiki.gnucash.org/wiki/Mailing_Lists for more information. >> ----- >> Please remember to CC this list on all your replies. >> You can do this by using Reply-To-List or Reply-All. > _______________________________________________ > gnucash-user mailing list > gnucash-user@gnucash.org > To update your subscription preferences or to unsubscribe: > https://lists.gnucash.org/mailman/listinfo/gnucash-user > If you are using Nabble or Gmane, please see > https://wiki.gnucash.org/wiki/Mailing_Lists for more information. > ----- > Please remember to CC this list on all your replies. > You can do this by using Reply-To-List or Reply-All. _______________________________________________ gnucash-user mailing list gnucash-user@gnucash.org To update your subscription preferences or to unsubscribe: https://lists.gnucash.org/mailman/listinfo/gnucash-user If you are using Nabble or Gmane, please see https://wiki.gnucash.org/wiki/Mailing_Lists for more information. ----- Please remember to CC this list on all your replies. You can do this by using Reply-To-List or Reply-All.