[IAEP] *Sugar Onboard: After user testing*

[Tony Anderson]

Hi, Sam

Your experience matches mine with 'homeview' (see 
http://www.projectbernie.org - class page). I attempted to guide 
learners in the use of
several activities with a slide show featuring a screen shot on each 
slide. One example is Paint. I quickly found that the slides needed a 
'hook', a way to grab attention to keep the learner moving to the next 
slide (slides move with right/left arrow). I started with a screen shot 
of the first screen - a blank screen with no image!


On Youtube, there are many videos showing a user working through a 
scenario with an application. I find them difficult because the user 
moves too fast to follow.


Your suggestion of a walk-through on the XO with the user moving and 
clicking based on 'hints' on the screen seems very workable. However, I 
could see some learners becoming impatient and wanting to explore on 
their own.


So far, the only thing that has worked is a workshop where I personally 
walk the teachers through the steps to perform a specific task (e.g. 
connect to the schoolserver). This usually involves walking through the 
group with an XO saying 'your screen should look like this'.


Tony
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Re: [IAEP] use of XOs

[Dave Crossland]

Hi

On 24 April 2016 at 21:44, Tony Anderson  wrote:

> The strategic need is to establish direct communication with folks at
> these deployments to get first-hand information. This direct communication
> can put the community in direct contact with the user community and help us
> provide more relevant capabilities.
>
> I think this is going to be a deployment-by-deployment process.
>

I agree


> [deployment ideas]
>

I added them to the Local Labs Contact page


> The webpage is a good start (
> https://wiki.sugarlabs.org/go/Local_Labs/Contacts). However, it is
> connected to the local labs program. You may want to find out from Walter
> about its current status. The idea died aborning because under our
> agreement with the Conservancy, Sugar Labs was not permitted to establish
> subsidiary groups. So I think the wiki effort should be independent of that
> initiative.


The Conservancy position sort of makes sense, but I understood that a
"Local Lab" is just what Sugar Labs calls a user community, the same thing
that OLPC called a "deployment" (which I think is a poor marketing term,
since it has US-imperial/military overtones.)


> We also need a format where we can gather significant information -
> perhaps a link from this page to a page per deployment.


Right; the https://wiki.sugarlabs.org/go/Local_Labs page has a directory
like that.


> The key in each case is to have a local contact (e.g. email address) where
> we can get direct answers to questions as they come up and propose
> capabilities which may be of help.


Right; that's what I want to tabulate on the Contact page.


> The questions we need answered go far beyond whether XOs are used inside a
> classroom or elsewhere. For example, if users are allowed to take laptops
> away from the institution, what has been the impact on wear and tare. If
> users 'own' the laptop; how does the institution replace them for incoming
> students.
> How has the Uruguay Plan Ceibal impacted learning in later grades - e.g.
> in readiness to use computers effectively in secondary school learning. The
> list could go on.


All good ideas, I put them into
https://wiki.sugarlabs.org/go/Marketing_Team/Local_Labs_Survey_2016 :)

-- 
Cheers
Dave
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Re: [IAEP] use of XOs

[Tony Anderson]

Hi, Dave

On 04/25/2016 09:17 AM, Dave Crossland wrote:

Hi Tony

Would you be willing to post this wonderful email to the group thread? :)


On 24 April 2016 at 21:11, Tony Anderson > wrote:


Hi, Dave

I hope you can continue your quest for information on how XOs are
used in deployments.

(edited)

The strategic need is to establish direct communication with folks
at these deployments to get first-hand information. This direct
communication can put the community in direct contact with the
user community and help us provide more relevant capabilities.

I think this is going to be a deployment-by-deployment process.

I received this in a communication from Anish Mangal:

If the issue is about XO's then perhaps contacting Prof. Nagarjuna
and Rafikh from TIFR, Bombay might yield something, as they have a
deployment in the city and another near it.

And this you may remember from Walter:

I know nothing about G1G1 Round Two but the laptops from the first
round went to many more places than just Mongolia. For example, it
was from that program that the first batch of laptops went to
Caacupé in Paraguay, a program that continues to be robust today.

Caryl Bigenho has supported a deployment at a shelter in Los
Angeles where the residents are not allowed access to the
internet. I haven't heard much on this recently.

The webpage is a good start
(https://wiki.sugarlabs.org/go/Local_Labs/Contacts). However, it
is connected to the local labs program. You may want to find out
from Walter about its current status. The idea died aborning
because under our agreement with the Conservancy, Sugar Labs was
not permitted to establish subsidiary groups. So I think the wiki
effort should be independent of that initiative.

We also need a format where we can gather significant information
- perhaps a link from this page to a page per deployment. The key
in each case is to have a local contact (e.g. email address) where
we can get direct answers to questions as they come up and propose
capabilities which may be of help. The questions we need answered
go far beyond whether XOs are used inside a classroom or
elsewhere. For example, if users are allowed to take laptops away
from the institution, what has been the impact on wear and tare.
If users 'own' the laptop; how does the institution replace them
for incoming students.
How has the Uruguay Plan Ceibal impacted learning in later grades
- e.g. in readiness to use computers effectively in secondary
school learning. The list could go on.

Tony
Tony




--
Cheers
Dave


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Re: [IAEP] 2015 SocialHelp Survey?

[Dave Crossland]

On 24 April 2016 at 17:59, Sam Parkinson  wrote:

> You might be interested in this blog post that I wrote on the subject:
> https://www.sam.today/blog/sugar-onboard-user-testing.html
>

AWESOME! :D Here's the full text, I think everyone should read it :D

*Sugar Onboard: After user testing*

By Sam P., 25 April 2016

Software is only as good as it is discoverable. When you put Sugar in front
of a new user, some will take to it and others will not. However, some of
the parts of Sugar are not discoverable, for example, invoking the frame.

[A selection of the screenshots displayed]

To try to fix this, I designed and coded up Sugar Onboard
https://www.sam.today/blog/sugar-onboard-design.html

It was implemented in the "onboard" branches of my sugar,
sugar-toolkit-gtk3 and sugar-artwork git repos.

I then sat down with people and watched as they used it. I tasked by test
subjects to open and move between 2 activities running at the same time -
something which happens via the frame. I also observed the way that they
interacted with the software. I worked with 5 testers (
http://opensource-usability.blogspot.com.au/2012/11/how-many-testers-do-you-need.html)
all of whom where school age (Aust years 7-10) and how were very familiar
with traditional computers.

It didn't help.

Not only did my thing not help people find the frame (or anything else),
the added popups actually annoyed them. They didn't want to read the text
and they didn't find it helpful. Even with pictures, some instructions
where confusing for them. Really, it wasted their time.

So what would I do in the future? I would force them to read and interact
with the frame. My design was too big, it added to much. Too much of the
content was irrelevant, so people very quickly learnt to ignore it. I
needed to choose 1 thing, and be forceful and evil to teach them it. That
should have been forcefully teaching them to activate the frame, and
activate palettes.

I also had some big takeaways about the palette system. The tooltip part of
the palette system is great. Users find it very intuitive how fast the
tooltips activate. They also seem to intrinsically know that there should
be more there; they move their mouse over tooltips waiting for the
secondary popdown. However this is the issue that they had with the
palettes, the secondary popdown is too slow. In the time between the
primary and secondary popdown, the users had mostly become confused and
moved away. Maybe we could unify these popdowns and just always show the
full palette?

Usability testing was the most fun thing to do. I need to make more friends
so that I can do more of it. I learnt so much. You should give it a go too!

> the secondary popdown is too slow ... Maybe we could unify these popdowns
and just always show the full palette?


I agree 100% with this. As I understand it, making such a change has a 3
step process: writing a "design doc" to propose such a change, then
consensus that the design is an improvement (although who must make up the
consensus, I'm not sure), and then a pull request.

Is that right?
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Re: [IAEP] 2015 SocialHelp Survey?

[Sam Parkinson]

On Sun, Apr 24, 2016 at 5:17 AM, Dave Crossland  wrote:

Hi Sam!

On 23 April 2016 at 00:45, Sam Parkinson  
wrote:


I'm no longer afk.  I have collated the results into the attached 
spreedsheet.


Previously, I also wrote up an analysis of the results.  It is also 
attached.


Awesome!! I uploaded the files to the wiki and added them to the 
https://wiki.sugarlabs.org/go/Marketing_Team page


For me the Pain Points and Important Features sections were very 
interesting! Thanks for putting this together!! :D


You proposed 3 Major Takeaways:

Users do not understand the design patterns in Sugar. This was 
signalled through two methods. Firstly, users prioritised a tour or 
explanation as an important feature. Secondly, users expressed 
confusion with the interface and frame.


I agree, a tour would be a great activity. When I purchased a new 
XO-1 in 2007 and a new XO-4 this year, it came with a little printed 
leaflet with some basics; and I think there is an assumption that the 
UI is discoverable by kids if they have unrestricted free time to 
play and explore it. However I haven't seen any UX-study-style 
testing of this assumption.


You might be interested in this blog post that I wrote on the subject:  
https://www.sam.today/blog/sugar-onboard-user-testing.html


https://turtle.sugarlabs.org has a welcome tour. Can something like 
that be done with PyGTK3?


Developer and deployers have differing opinions compared to students 
and teachers; eg. reducing Journal clutter is significantly more 
popular with developers and deployers than with students and 
educators.


That's interesting! I wonder if students/educators work around 
journal clutter, or if they don't consider it to be cluttered at all. 
Which deployments can we ask about this?


The most important features to the Sugar community are Browse 
activity, the Journal and Turtle Blocks. These are closely followed 
by Write activity, Collaboration, the Terminal and the Sugar style 
design.


I see that none of these are in the top 20 on 
http://activities.sugarlabs.org/en-US/sugar/browse/type:1/cat:all?sort=popular


I can see how Browse is the most important activity for people who 
can be online to take the survey... for deployments without effective 
internet access, I wonder if that is still the case.


Cheers
Dave
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Re: [IAEP] Is "Most Sugar Users Use XO Laptops" True?

[Sebastian Silva]

El 24/04/16 a las 08:12, Dave Crossland escribió:
> Is anyone in touch with people in Peru
Sugar Network data should more or less represent Peru.

It strongly suggests usage is primarily in School, during schooltime/.

/This is for XO laptops /with Internet/ and /updated with Hexoquinasa
(distributed by the Peruvian Ministry of Education since 2012)./
//
http://jita.sugarlabs.org/node.sugarlabs.org/

Any other insights are welcome.

Thanks,
Sebastian
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Re: [IAEP] Is "Most Sugar Users Use XO Laptops" True?

[Adam Holt]

+support-gang (where the Unleash Kids community support volunteer
collaborative originated, for many similar reasons as outlined below --
community support was never taken terribly seriously within uppercase OLPC
-- to make an obscenely long, painful and sometimes unprintable story very
succinct ;-)

On Sun, Apr 24, 2016 at 11:44 AM, Adam Holt  wrote:

> On Apr 24, 2016 1:18 AM,  wrote:
>
>> Does anyone disagree with the assertion that "most Sugar use is in a
>>> school/classroom setting"?
>>>
>>
>> Hi
>>
>> The two largest OLPC deployments, Peru and Uruguay account for 50% of XO
>> laptops.
>>
>> Peru, 60% of use was in school [1]
>> Uruguay home use > school use [2]
>>
>> Uruguay was 100% take home, Peru had a mixed take home policy.
>>
>> It is not clear what happened in the remaining 50% of deployments.
>>
>> These statistics are 4-6 years old. It is not clear how the usage changes
>> as XO's have got older. They are presumably perceived to be less valuable.
>> This could relax take home policies, it probably tends to lower school and
>> home use.
>>
>> So I disagree with the assertion that "most Sugar use is in a
>> school/classroom setting". I think its too close to call. Home and school
>> use are roughly equal.
>>
>
> Huge thanks Tony Forster highlighting those 2 critical data points,
> surrounding initial Peru/Uruguay uses in the years after XO acquisition.
>
> There are more than a few flies in the "One Laptop Per Child" ointment
> both those well-known, and more we're learning from every day.  I know of
> more than a few schools (which do not want to be named, in the name of
> self-preservation) where, to oversimplify the numbers: 100 XO laptops
> arrived, of which 90 were used for 100 hours each, and the remaining 10
> laptops were used for 1000 hours each -- roughly speaking a common outline
> is:
>
>- 9,000 hours of XO/Sugar use, by 100s of students broadly, back in
>the day
>- 10,000 hours of XO/Sugar use, by a few elite IT/Sugar/community
>gurus, ongoing today, the best of which are giving back to their
>communities in powerful ways
>
> These are arbitrary numbers to illustrate the larger common pattern, and
> not to embarrass specific schools which do not want to be named.  The lack
> of structured project ideas / professional development of teachers /
> culturally relevant content/pedagogy needs to be addressed at some other
> time, among other fundamental reasons that many XO/Sugar dreams gathered
> dust.
>
> But back to the original question, if (as Tony Forster and I suspect)
> most-if-not-much-all Sugar use is happening outside of class time in 2016
> -- starting many years back now: how can we now get a better grip on these
> very real, evolving, important extracurricular -> personal patterns?
> Moving beyond glory days anecdotalism?  Where do we have a moral
> responsibility to move beyond our Negroponte founders' days "don't measure
> it, just do it" idealism?  Where have we unintentionally expanded
> male/female rich/poor digital divides, as several OLPC communities
> privately ask me to keep quiet about?  When Silicon Valley companies now
> publish gender/race stats routinely, to expose accidental/unconscious
> injustices, how do we too learn to look in our own mirror?
>
> Half a decade later, we can collect as many anecdotes as we want, let's
> jeep at it keeping our blogs fired up before the clock runs out.  But
> before the clock runs out, we require professional sociologists too, if we
> are halfway serious about our Environmental Impact at all, and moving
> beyond statistics that can easily made to lie for any fundraiser.  Many
> people ask me very pointedly -- are we across the OLPC/Sugar legacy a
> listening organization, or is there a core tone-deaf MIT dream unwilling to
> self-assess, needing a firm kick in the rear-end like even George Bush gave
> to Donald Rumsfeld, to finally force an existential assessment of our
> purpose?  The bare minimum groundtruthing being serious amateurs like
> Christoph Derndorfer, Tony Anderson and Morgan Ames etc who chose to put
> their life in the village, stepping outside of the Jeep, to spend Many
> Weeks Each in a broad diversity of communities -- Rwanda, Uruguay, Peru for
> sure -- and many others too thankfully.
>
> Who today will follow in their footsteps spending weeks and months in
> community, in listening mode, challenging their own assumptions, bridging
> the various self-serving post/neo-colonial narratives?  How do we help our
> new generation find heartfelt diaspora families, willing to struggle for
> progressive truths/opportunities beyond the happy-happy-joy-joy
> founding/fundraising narratives?  How do we help the embedded visitor speak
> the local/indigenous language enough to get inside heads and then beyond
> the founding days' multi-stakeholder mythologies, as new generations of
> kids/siblings have come AND gone?  What humility does the embedded 

Re: [IAEP] Is "Most Sugar Users Use XO Laptops" True?

[Adam Holt]

On Apr 24, 2016 1:18 AM,  wrote:

> Does anyone disagree with the assertion that "most Sugar use is in a
>> school/classroom setting"?
>>
>
> Hi
>
> The two largest OLPC deployments, Peru and Uruguay account for 50% of XO
> laptops.
>
> Peru, 60% of use was in school [1]
> Uruguay home use > school use [2]
>
> Uruguay was 100% take home, Peru had a mixed take home policy.
>
> It is not clear what happened in the remaining 50% of deployments.
>
> These statistics are 4-6 years old. It is not clear how the usage changes
> as XO's have got older. They are presumably perceived to be less valuable.
> This could relax take home policies, it probably tends to lower school and
> home use.
>
> So I disagree with the assertion that "most Sugar use is in a
> school/classroom setting". I think its too close to call. Home and school
> use are roughly equal.
>

Huge thanks Tony Forster highlighting those 2 critical data points,
surrounding initial Peru/Uruguay uses in the years after XO acquisition.

There are more than a few flies in the "One Laptop Per Child" ointment both
those well-known, and more we're learning from every day.  I know of more
than a few schools (which do not want to be named, in the name of
self-preservation) where, to oversimplify the numbers: 100 XO laptops
arrived, of which 90 were used for 100 hours each, and the remaining 10
laptops were used for 1000 hours each -- roughly speaking a common outline
is:

   - 9,000 hours of XO/Sugar use, by 100s of students broadly, back in the
   day
   - 10,000 hours of XO/Sugar use, by a few elite IT/Sugar/community gurus,
   ongoing today, the best of which are giving back to their communities in
   powerful ways

These are arbitrary numbers to illustrate the larger common pattern, and
not to embarrass specific schools which do not want to be named.  The lack
of structured project ideas / professional development of teachers /
culturally relevant content/pedagogy needs to be addressed at some other
time, among other fundamental reasons that many XO/Sugar dreams gathered
dust.

But back to the original question, if (as Tony Forster and I suspect)
most-if-not-much-all Sugar use is happening outside of class time in 2016
-- starting many years back now: how can we now get a better grip on these
very real, evolving, important extracurricular -> personal patterns?
Moving beyond glory days anecdotalism?  Where do we have a moral
responsibility to move beyond our Negroponte founders' days "don't measure
it, just do it" idealism?  Where have we unintentionally expanded
male/female rich/poor digital divides, as several OLPC communities
privately ask me to keep quiet about?  When Silicon Valley companies now
publish gender/race stats routinely, to expose accidental/unconscious
injustices, how do we too learn to look in our own mirror?

Half a decade later, we can collect as many anecdotes as we want, let's
jeep at it keeping our blogs fired up before the clock runs out.  But
before the clock runs out, we require professional sociologists too, if we
are halfway serious about our Environmental Impact at all, and moving
beyond statistics that can easily made to lie for any fundraiser.  Many
people ask me very pointedly -- are we across the OLPC/Sugar legacy a
listening organization, or is there a core tone-deaf MIT dream unwilling to
self-assess, needing a firm kick in the rear-end like even George Bush gave
to Donald Rumsfeld, to finally force an existential assessment of our
purpose?  The bare minimum groundtruthing being serious amateurs like
Christoph Derndorfer, Tony Anderson and Morgan Ames etc who chose to put
their life in the village, stepping outside of the Jeep, to spend Many
Weeks Each in a broad diversity of communities -- Rwanda, Uruguay, Peru for
sure -- and many others too thankfully.

Who today will follow in their footsteps spending weeks and months in
community, in listening mode, challenging their own assumptions, bridging
the various self-serving post/neo-colonial narratives?  How do we help our
new generation find heartfelt diaspora families, willing to struggle for
progressive truths/opportunities beyond the happy-happy-joy-joy
founding/fundraising narratives?  How do we help the embedded visitor speak
the local/indigenous language enough to get inside heads and then beyond
the founding days' multi-stakeholder mythologies, as new generations of
kids/siblings have come AND gone?  What humility does the embedded visitor
need to bring to scratch below the surface building confidences among
several Confederates in the grassroots community, exposing Actual
(post)Implementation Challenges -- even if Not All Are Printable?  What
Wayan Vota's (detached from the founders) will fund the Christoph
Derndorfers of our time over the coming decade, getting to the core
spiritual truths of what we have and have not accomplished?  How do we
cultivate dry-by voluntourist visitors ethics to develop loyalty with the
community's 

Re: [IAEP] Is "Most Sugar Users Use XO Laptops" True?

[Dave Crossland]

Hi José!

I hope you could join this discussion thread :) I'm curious about your
perspective from Uruguay on the following questions :)

Are most Sugar users are using XO laptops?

Is most Sugar use is in a school/classroom setting, or by the child in
their free time at home?

Also, I read in https://wiki.sugarlabs.org/go/User:Jmgarcia that you wrote

> For Sugar you should not be limited to a computer model

I'm curious if you know of any user communities that are using Sugar on
non-XO computers, and if so, what models they were/are using? :)

Cheers
Dave

On 24 April 2016 at 04:18,  wrote:

> Does anyone disagree with the assertion that "most Sugar use is in a
>> school/classroom setting"?
>>
>
> Hi
>
> The two largest OLPC deployments, Peru and Uruguay account for 50% of XO
> laptops.
>
> Peru, 60% of use was in school [1]
> Uruguay home use > school use [2]
>
> Uruguay was 100% take home, Peru had a mixed take home policy.
>
> It is not clear what happened in the remaining 50% of deployments.
>
> These statistics are 4-6 years old. It is not clear how the usage changes
> as XO's have got older. They are presumably perceived to be less valuable.
> This could relax take home policies, it probably tends to lower school and
> home use.
>
> So I disagree with the assertion that "most Sugar use is in a
> school/classroom setting". I think its too close to call. Home and school
> use are roughly equal.
>
> Tony
>
>
>
> [1]Frequency: sessions in last week By place % at school
> Table 9 Technology and Child Development: Evidence from the One Laptop
> per Child Program , IADB Feb 2012
>
> [2]"Children reportedly use the XO's about an 1 to 1.5 hours per day at
> home...The XO's are not used as much in schools"
> http://www.olpcnews.com/countries/uruguay/plan_ceibal_a_better_designed.htm
> May 2010
>
>
>
>
>
> ___
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> IAEP@lists.sugarlabs.org
> http://lists.sugarlabs.org/listinfo/iaep
>



-- 
Cheers
Dave
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Re: [IAEP] Is "Most Sugar Users Use XO Laptops" True?

[Caryl Bigenho]

Ask SLOB board member José Miguel García. He is Uruguayian,

Caryl

Sent from my iPhone

> On Apr 24, 2016, at 6:13 AM, Dave Crossland  wrote:
> 
> Hi Tony
> 
> This is great!
> 
>> On 24 April 2016 at 04:18,  wrote:
>> It is not clear how the usage changes as XO's have got older
> 
> Is anyone in touch with people in Peru and Uruguay who would know what XO 
> usage is like today? :) 
> 
> Cheers
> Dave
> ___
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Re: [IAEP] Is "Most Sugar Users Use XO Laptops" True?

[Dave Crossland]

Hi Tony

This is great!

On 24 April 2016 at 04:18,  wrote:

> It is not clear how the usage changes as XO's have got older


Is anyone in touch with people in Peru and Uruguay who would know what XO
usage is like today? :)

Cheers
Dave
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Re: [IAEP] Is "Most Sugar Users Use XO Laptops" True?

[forster]

Does anyone disagree with the assertion that "most Sugar use is in a
school/classroom setting"?


Hi

The two largest OLPC deployments, Peru and Uruguay account for 50% of  
XO laptops.


Peru, 60% of use was in school [1]
Uruguay home use > school use [2]

Uruguay was 100% take home, Peru had a mixed take home policy.

It is not clear what happened in the remaining 50% of deployments.

These statistics are 4-6 years old. It is not clear how the usage  
changes as XO's have got older. They are presumably perceived to be  
less valuable. This could relax take home policies, it probably tends  
to lower school and home use.


So I disagree with the assertion that "most Sugar use is in a  
school/classroom setting". I think its too close to call. Home and  
school use are roughly equal.


Tony



[1]Frequency: sessions in last week By place % at school
Table 9 Technology and Child Development: Evidence from the One Laptop
per Child Program , IADB Feb 2012

[2]"Children reportedly use the XO's about an 1 to 1.5 hours per day  
at home...The XO's are not used as much in schools"
http://www.olpcnews.com/countries/uruguay/plan_ceibal_a_better_designed.htm  
May 2010





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