Re: Missing Email & Folders
Can anyone provide some more details about this bug?. Have seen something similar to this... although have not been able to deep on that issue because have not had reproduced it... Cheers! --- EGOITZ AURREKOETXEA Departamento de sistemas 944 209 470 Parque Tecnológico. Edificio 103 48170 Zamudio (Bizkaia) ego...@sarenet.es www.sarenet.es [1] Antes de imprimir este correo electrónico piense si es necesario hacerlo. El 10-11-2018 22:22, Marcus Schopen escribió: > Am Mittwoch, den 07.11.2018, 09:16 +0100 schrieb Michael Menge: Hi, > > Quoting Robert Covell : > > If you suspect this is due to a client related problem, you could > enable telemetry logging to find out who/what is causeing the > emails to go > missing. > https://www.cyrusimap.org/imap/reference/faqs/o-telemetry.html > Good idea will turn this on. > > If the purpose is to (mostly) copy emails into the folder and > rarely > delete, you could restrict delete access to a specific account > via ACL. https://www.cyrusimap.org/imap/reference/admin/access-control/rights > - > reference.html > Believe it is setup like this, been awhile since I did it. Will > confirm. > > Also forgot to say the one account is ~90GB if that makes any > difference... > > -Bob > > (sent twice) We have seen the same kind of problems with Outlook with much smaller mailboxes. I didn't have the time to debug it. So fare I suspected that some Data in the Outlook profile got somehow corrupted. Isn't this the known bug that Outlook 2013 doesn't really work well if it is only used via IMAP and not with Exchange? There have been similar cases with IMAP accounts that have been completely compromised. On the IMAP there were whole folders missing, but they still existed locally. Cyrus Home Page: http://www.cyrusimap.org/ List Archives/Info: http://lists.andrew.cmu.edu/pipermail/info-cyrus/ To Unsubscribe: https://lists.andrew.cmu.edu/mailman/listinfo/info-cyrus Links: -- [1] http://www.sarenet.es Cyrus Home Page: http://www.cyrusimap.org/ List Archives/Info: http://lists.andrew.cmu.edu/pipermail/info-cyrus/ To Unsubscribe: https://lists.andrew.cmu.edu/mailman/listinfo/info-cyrus
Re: Missing Email & Folders
Am Mittwoch, den 07.11.2018, 09:16 +0100 schrieb Michael Menge: > Hi, > > Quoting Robert Covell : > > > > If you suspect this is due to a client related problem, you could > > > enable telemetry logging to find out who/what is causeing the > > > emails to go > > > > missing. > > > > > > https://www.cyrusimap.org/imap/reference/faqs/o-telemetry.html > > > > Good idea will turn this on. > > > > > > > > If the purpose is to (mostly) copy emails into the folder and > > > rarely > > > delete, you could restrict delete access to a specific account > > > via ACL. > > > > > > https://www.cyrusimap.org/imap/reference/admin/access-control/rights > > > - > > > reference.html > > > > Believe it is setup like this, been awhile since I did it. Will > > confirm. > > > > Also forgot to say the one account is ~90GB if that makes any > > difference... > > > > -Bob > > > > (sent twice) > > > > We have seen the same kind of problems with Outlook with much > smaller > mailboxes. > I didn't have the time to debug it. So fare I suspected that some > Data > in the Outlook > profile got somehow corrupted. Isn't this the known bug that Outlook 2013 doesn't really work well if it is only used via IMAP and not with Exchange? There have been similar cases with IMAP accounts that have been completely compromised. On the IMAP there were whole folders missing, but they still existed locally. Cyrus Home Page: http://www.cyrusimap.org/ List Archives/Info: http://lists.andrew.cmu.edu/pipermail/info-cyrus/ To Unsubscribe: https://lists.andrew.cmu.edu/mailman/listinfo/info-cyrus
Re: Missing Email & Folders
Hi, Quoting Robert Covell : If you suspect this is due to a client related problem, you could enable telemetry logging to find out who/what is causeing the emails to go missing. https://www.cyrusimap.org/imap/reference/faqs/o-telemetry.html Good idea will turn this on. If the purpose is to (mostly) copy emails into the folder and rarely delete, you could restrict delete access to a specific account via ACL. https://www.cyrusimap.org/imap/reference/admin/access-control/rights- reference.html Believe it is setup like this, been awhile since I did it. Will confirm. Also forgot to say the one account is ~90GB if that makes any difference... -Bob (sent twice) We have seen the same kind of problems with Outlook with much smaller mailboxes. I didn't have the time to debug it. So fare I suspected that some Data in the Outlook profile got somehow corrupted. Regards, Michael Menge M.MengeTel.: (49) 7071/29-70316 Universität Tübingen Fax.: (49) 7071/29-5912 Zentrum für Datenverarbeitung mail: michael.me...@zdv.uni-tuebingen.de Wächterstraße 76 72074 Tübingen Cyrus Home Page: http://www.cyrusimap.org/ List Archives/Info: http://lists.andrew.cmu.edu/pipermail/info-cyrus/ To Unsubscribe: https://lists.andrew.cmu.edu/mailman/listinfo/info-cyrus
RE: Missing Email & Folders
> If you suspect this is due to a client related problem, you could > enable telemetry logging to find out who/what is causeing the emails to go missing. > > https://www.cyrusimap.org/imap/reference/faqs/o-telemetry.html Good idea will turn this on. > > If the purpose is to (mostly) copy emails into the folder and rarely > delete, you could restrict delete access to a specific account via ACL. > > https://www.cyrusimap.org/imap/reference/admin/access-control/rights- > reference.html Believe it is setup like this, been awhile since I did it. Will confirm. Also forgot to say the one account is ~90GB if that makes any difference... -Bob (sent twice) Cyrus Home Page: http://www.cyrusimap.org/ List Archives/Info: http://lists.andrew.cmu.edu/pipermail/info-cyrus/ To Unsubscribe: https://lists.andrew.cmu.edu/mailman/listinfo/info-cyrus
Re: Missing Email & Folders
On 11/06/18 14:06 -0600, Robert Covell wrote: Hello All, Have a few weird situations that I have been unable to find solutions to. Server: CentOS release 6.x cyrus-imapd-2.4.17-6.el5.src.rpm (Simon Matter) Client: Outlook 2013 Our client is using Cyrus to store related emails for their clients. The server does not actually receive mail, it is placed (copied) there. Approximately eight clients connect to "one" Cyrus account. When an email comes in for client X the user will find the appropriate imap folder and copy it to it. If the folder does exist it is created. Issue One: Randomly the server side imap folder is empty. Client imap folder has what was supposed to be on the server but it is not. The copy of the email appears to have been successful. Mouse slip? If you suspect this is due to a client related problem, you could enable telemetry logging to find out who/what is causeing the emails to go missing. https://www.cyrusimap.org/imap/reference/faqs/o-telemetry.html If the purpose is to (mostly) copy emails into the folder and rarely delete, you could restrict delete access to a specific account via ACL. https://www.cyrusimap.org/imap/reference/admin/access-control/rights-reference.html Issue Two: Randomly computers will not see newly created imap folders from other users. Regardless of how we attempt to get the folder in the imap list we have to recreate the account. My assumption is that this is most likely due to imap support in Outlook and not Cyrus. Wanting to know if anyone has seen anything like this and if a solution was found. Cyrus Home Page: http://www.cyrusimap.org/ List Archives/Info: http://lists.andrew.cmu.edu/pipermail/info-cyrus/ To Unsubscribe: https://lists.andrew.cmu.edu/mailman/listinfo/info-cyrus
Missing Email & Folders
Hello All, Have a few weird situations that I have been unable to find solutions to. Server: CentOS release 6.x cyrus-imapd-2.4.17-6.el5.src.rpm (Simon Matter) Client: Outlook 2013 Our client is using Cyrus to store related emails for their clients. The server does not actually receive mail, it is placed (copied) there. Approximately eight clients connect to "one" Cyrus account. When an email comes in for client X the user will find the appropriate imap folder and copy it to it. If the folder does exist it is created. Issue One: Randomly the server side imap folder is empty. Client imap folder has what was supposed to be on the server but it is not. The copy of the email appears to have been successful. Issue Two: Randomly computers will not see newly created imap folders from other users. Regardless of how we attempt to get the folder in the imap list we have to recreate the account. My assumption is that this is most likely due to imap support in Outlook and not Cyrus. Wanting to know if anyone has seen anything like this and if a solution was found. Thanks in advance. -Bob PS Have been on this mailing list for almost 20 years (since v1.6 I believe). Can say it is one of the best mailing lists I have been on. Never ceases to amaze me the quality of feedback and support provided. Cyrus Home Page: http://www.cyrusimap.org/ List Archives/Info: http://lists.andrew.cmu.edu/pipermail/info-cyrus/ To Unsubscribe: https://lists.andrew.cmu.edu/mailman/listinfo/info-cyrus
