Re: Issues with Outlook 2013 and message-id

[Vladislav Kurz via Info-cyrus]

Hi all,

I also have encountered the duplicate message-id problem, however I do
not remember which version of Outlook was doing that. Solved by
disabling duplicate suppression. It's better to have duplicates, than
lost emails.

Best Regards
Vladislav Kurz

On 05/12/16 08:35, Egoitz Aurrekoetxea via Info-cyrus wrote:
> Hi mates,
> 
> Thanks a lot then
> 
> I think I will try to find some solution I'm not happy with just
> staying with that Should think something... I will keep you updated
> if I write a patch or similar...
> 
> Best regards,
> 
> El 12/5/16 a las 8:05, Mark Cammidge escribió:
>> On 2016-05-12 07:55, Mark Cammidge wrote:
>>> On 2016-05-11 20:03, Egoitz Aurrekoetxea via Info-cyrus wrote:
 Good afternoon,

 Has anyone having duplicate supression enabled suffered from Outlook
 issues using the same message-id for one message and another one?.
 It seems to
 happen only when is sending mails in a mail conversation... where
 you reply and so... but even of that am not 100% sure... Have seen
 it with 2013...
>>>
>>> I've seen it in previous versions of Outlook.  The easiest solution
>>> is probably to just disable duplicate supression.  It's not a perfect
>>> solution. 
>>
>> Here's an old discussion (from this list) about the same issue:
>>
>> http://info-cyrus.andrew.cmu.narkive.com/26Q2oLZL/misterious-duplicate-message-id
> 
> -- 
> 
> 
> sarenet
> *Egoitz Aurrekoetxea*
> Departamento de sistemas
> 944 209 470
> Parque Tecnológico. Edificio 103
> 48170 Zamudio (Bizkaia)
> ego...@sarenet.es
> www.sarenet.es
> 
> Antes de imprimir este correo electrónico piense si es necesario hacerlo.
> 
> 
> 
> Cyrus Home Page: http://www.cyrusimap.org/
> List Archives/Info: http://lists.andrew.cmu.edu/pipermail/info-cyrus/
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Re: Issues with Outlook 2013 and message-id

[Egoitz Aurrekoetxea via Info-cyrus]

Hi mates,

Thanks a lot then

I think I will try to find some solution I'm not happy with just 
staying with that Should think something... I will keep you updated

if I write a patch or similar...

Best regards,

El 12/5/16 a las 8:05, Mark Cammidge escribió:

On 2016-05-12 07:55, Mark Cammidge wrote:

On 2016-05-11 20:03, Egoitz Aurrekoetxea via Info-cyrus wrote:

Good afternoon,

Has anyone having duplicate supression enabled suffered from Outlook 
issues using the same message-id for one message and another one?. 
It seems to
happen only when is sending mails in a mail conversation... where 
you reply and so... but even of that am not 100% sure... Have seen 
it with 2013...


I've seen it in previous versions of Outlook.  The easiest solution 
is probably to just disable duplicate supression.  It's not a perfect 
solution.


Here's an old discussion (from this list) about the same issue:

http://info-cyrus.andrew.cmu.narkive.com/26Q2oLZL/misterious-duplicate-message-id


--


sarenet
*Egoitz Aurrekoetxea*
Departamento de sistemas
944 209 470
Parque Tecnológico. Edificio 103
48170 Zamudio (Bizkaia)
ego...@sarenet.es 
www.sarenet.es 

Antes de imprimir este correo electrónico piense si es necesario hacerlo.

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Issues with Outlook 2013 and message-id

[Egoitz Aurrekoetxea via Info-cyrus]

Good afternoon,

Has anyone having duplicate supression enabled suffered from Outlook 
issues using the same message-id for one message and another one?. It 
seems to
happen only when is sending mails in a mail conversation... where you 
reply and so... but even of that am not 100% sure... Have seen it with 
2013...


I posted them a message in Microsoft technet but it's totally useless...

https://social.technet.microsoft.com/Forums/es-ES/8b86db83-b646-4f2b-bdb7-0a53e9e4237c/problema-con-outlook-2013-y-el-messageid?forum=office2013es

Have you ever find a workaround in Outlook for avoid supressing valid 
messages derived by this Outlook behaviour?. I found myself writting 
something for fixing

this instead of being fixed by who should be

Thanks a lot,
Bye!

--


sarenet
*Egoitz Aurrekoetxea*
Departamento de sistemas
944 209 470
Parque Tecnológico. Edificio 103
48170 Zamudio (Bizkaia)
ego...@sarenet.es <mailto:ego...@sarenet.es>
www.sarenet.es <http://www.sarenet.es>

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Re: Trouble with Outlook 2013, especially with the upgrade from 12/8

[Sebastian Hagedorn via Info-cyrus]

--On 11. Dezember 2015 um 16:52:07 +0200 Leena Heino via Info-cyrus 
<info-cyrus@lists.andrew.cmu.edu> wrote:



We might have had similar problems with Outlook 2013:
- Outlook would sometimes fail to create folders or recognize folders it
   had created earlier
- Messages would get deleted or simply lost when they were copied between
   folders

Attached is a patch that we used locally with Cyrus IMAPD 2.4.17 to
improve compatibility with Outlook 2013.


I can now confirm that this patch resolves many of the problems with 
Outlook 2013. I notice it has been incorporated into Cyrus 2.5:


<https://git.cyrus.foundation/T109>

I wonder why it hasn't been included in 2.4?
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Re: Trouble with Outlook 2013, especially with the upgrade from 12/8

[Sebastian Hagedorn via Info-cyrus]

--On 11. Dezember 2015 um 16:52:07 +0200 Leena Heino via Info-cyrus 
<info-cyrus@lists.andrew.cmu.edu> wrote:



On Fri, 11 Dec 2015, André Schild via Info-cyrus wrote:


Outlook and IMAP is just pain, it's not intended to work, otherwise who
would  buy the exchange server?

1) We see this rather seldom, but sometimes mails come in after 2-10
hours,  not even a "Fetch mail" helps

2) Definitively a major problem of Outlook 2013, working with IMAP
folders in  copy/rename operations is random at best


We might have had similar problems with Outlook 2013:
- Outlook would sometimes fail to create folders or recognize folders it
   had created earlier
- Messages would get deleted or simply lost when they were copied between
   folders

Attached is a patch that we used locally with Cyrus IMAPD 2.4.17 to
improve compatibility with Outlook 2013.


Thanks, I'll give that a try. I was wondering if specifying

suppress_capabilities: XLIST

in /etc/imapd.conf would perhaps also help. Has anybody tred that?
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Re: Trouble with Outlook 2013, especially with the upgrade from 12/8

[Leena Heino via Info-cyrus]

On Fri, 11 Dec 2015, André Schild via Info-cyrus wrote:

Outlook and IMAP is just pain, it's not intended to work, otherwise who would 
buy the exchange server?


1) We see this rather seldom, but sometimes mails come in after 2-10 hours, 
not even a "Fetch mail" helps


2) Definitively a major problem of Outlook 2013, working with IMAP folders in 
copy/rename operations is random at best


We might have had similar problems with Outlook 2013:
- Outlook would sometimes fail to create folders or recognize folders it
  had created earlier
- Messages would get deleted or simply lost when they were copied between
  folders

Attached is a patch that we used locally with Cyrus IMAPD 2.4.17 to 
improve compatibility with Outlook 2013.


--
  Leena Heino  University of Tampere / Computer Centre
  ( liinu at uta.fi )  ( http://www.uta.fi/laitokset/tkk )Patch to make Cyrus Imapd compatible with Outlook 2013.
This patch changes XLIST behaviour so that it works the same as in LIST
in a special case. After this patch the output should be:
. LIST "" ""
* LIST (\Noselect) "/" ""
. OK Completed (0.000 secs)
. XLIST "" ""
* XLIST (\Noselect) "/" ""
. OK Completed (0.000 secs)

diff -Naur cyrus-imapd-2.4.17.orig/imap/imapd.c cyrus-imapd-2.4.17/imap/imapd.c
--- cyrus-imapd-2.4.17.orig/imap/imapd.c2012-12-01 21:57:54.0 
+0200
+++ cyrus-imapd-2.4.17/imap/imapd.c 2014-07-24 13:51:26.885893900 +0300
@@ -6029,10 +6029,14 @@
 
 list_callback_calls = 0;
 
-if (!listargs->pat->s[0] && !(listargs->cmd & LIST_CMD_LSUB)) {
+if (!listargs->pat->s[0] && (listargs->cmd == LIST_CMD_LIST)) {
/* special case: query top-level hierarchy separator */
prot_printf(imapd_out, "* LIST (\\Noselect) \"%c\" \"\"\r\n",
imapd_namespace.hier_sep);
+} else if (!listargs->pat->s[0] && (listargs->cmd == LIST_CMD_XLIST)) {
+   /* special case: query top-level hierarchy separator */
+   prot_printf(imapd_out, "* XLIST (\\Noselect) \"%c\" \"\"\r\n",
+   imapd_namespace.hier_sep);
 } else if (((listargs->sel & LIST_SEL_SUBSCRIBED) ||
(listargs->ret & LIST_RET_SUBSCRIBED)) &&
   (backend_inbox || (backend_inbox = 
proxy_findinboxserver(imapd_userid {

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Trouble with Outlook 2013, especially with the upgrade from 12/8

[Sebastian Hagedorn via Info-cyrus]

Hi,

we've always had more problems with users of Outlook than other clients, 
but in recent days they have become much graver. A number of users have 
lost mail in a way that we couldn't recover, even though we are using 
expunge_mode: delayed. There seems to be some correlation to this upgrade 
from Microsoft:




However, details are vague. There seem to be two types of problems:

1. Folders aren't synched with the IMAP server. There seems to be no 
indication of that in the UI, but has the consequence that mail for that 
folder is stored locally on the PC only. When the upgrade above is 
installed, something resets, which has the result that the local copies are 
purged. Since there are no copies on the server, the mails are lost.


2. Folders are moved unexpectedly when you move or rename a folder. This is 
mentioned in the release notes above as a supposedly fixed bug. It 
certainly has happened prior to the upgrade, but it's less clear if the bug 
is really fixed. This is especially harmful if the folders are moved to the 
Trash.


We were able to undelete some such folders, but according to at least one 
user (some) mail or folders inside those folders were lost. We can find no 
evidence of that in our logs.


Has anybody else observed issues like these? We are running 2.4.18, FWIW.
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Re: Trouble with Outlook 2013, especially with the upgrade from 12/8

[André Schild via Info-cyrus]

Am 11.12.2015 um 14:18 schrieb Sebastian Hagedorn via Info-cyrus:

Hi,

we've always had more problems with users of Outlook than other 
clients, but in recent days they have become much graver. A number of 
users have lost mail in a way that we couldn't recover, even though we 
are using expunge_mode: delayed. There seems to be some correlation to 
this upgrade from Microsoft:


<https://support.microsoft.com/en-us/kb/3114349>

However, details are vague. There seem to be two types of problems:

1. Folders aren't synched with the IMAP server. There seems to be no 
indication of that in the UI, but has the consequence that mail for 
that folder is stored locally on the PC only. When the upgrade above 
is installed, something resets, which has the result that the local 
copies are purged. Since there are no copies on the server, the mails 
are lost.


2. Folders are moved unexpectedly when you move or rename a folder. 
This is mentioned in the release notes above as a supposedly fixed 
bug. It certainly has happened prior to the upgrade, but it's less 
clear if the bug is really fixed. This is especially harmful if the 
folders are moved to the Trash.


We were able to undelete some such folders, but according to at least 
one user (some) mail or folders inside those folders were lost. We can 
find no evidence of that in our logs.


Has anybody else observed issues like these? We are running 2.4.18, FWIW.


Outlook and IMAP is just pain, it's not intended to work, otherwise who 
would buy the exchange server?


1) We see this rather seldom, but sometimes mails come in after 2-10 
hours, not even a "Fetch mail" helps


2) Definitively a major problem of Outlook 2013, working with IMAP 
folders in copy/rename operations is random at best


André



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Re: Trouble with Outlook 2013, especially with the upgrade from 12/8

[Andrea Venturoli via Info-cyrus]

On 12/11/15 14:18, Sebastian Hagedorn via Info-cyrus wrote:

Hi,

we've always had more problems with users of Outlook than other clients,
but in recent days they have become much graver. A number of users have
lost mail in a way that we couldn't recover, even though we are using
expunge_mode: delayed. There seems to be some correlation to this
upgrade from Microsoft:



However, details are vague. There seem to be two types of problems:


As others pointed out, OL and IMAP never put up with each other well and 
2013 is a lot worse than earlier versions, to the point it's not usable.


Troubles I've encountered include:
_ inability to choose folders for Sent mail, Drafts, etc...;
_ as a cool addition to the above, if you add an account which already 
has a Sent mail folder which is not called exactly "Sent", the new 
"Sent" folder will be "This computer only";
_ on some installations, long delays (tens of minutes) before mail 
starts arriving after the program is launched;
_ hours of no mail arriving (not even pushing the fetch button or 
restarting the program); of course new mail is on the server and it will 
suddenly start downloading again for no reason;
_ creating folders usually work (provided their name is legal), but 
sometimes they won't show up until a restart;
_ folders with a legal name often fail to be created: either no error 
message is produced or the folder is created only locally (without any 
further sync);
_ creating folders with unallowed characters fails on the server, but 
not on the client and won't be synchronized thereafter; if you are 
lucky, "This computer only" is appended to the name, so you know, but 
don't count on this too much;
_ moving messages into a folder works most of the time, but you might 
see the folder full, then suddenly empty, then possibly filling up again 
after a restart;
_ legal renaming of folders might work or not; again no error, but it 
might succeed locally (and stop uploading messages);
_ ability to rename "Other Users" or "Other Users.mailbox": of course 
this will fail on the server, but no indication of that is given; 
instead any subfolder will stop uploading new messages to the server 
(hope I don't need to describe the risks of this!);
_ frequent corruption of .pst/.ost files or whatever else, so you need 
to recreate the profile (but this was also true in 2007 and 2010);
_ mail disappearing for no reason (*) and if you are lucky it had been 
pushed to the server, so you have backups.


(*) I might think user1 accidentally hit the Delete button, I might 
think user2 somehow delete its mail by mistake, but when user3, 4, 5, 
etc... call and tell me the same thing...





I agree with Andre': such an aggravation over previous versions can only 
be intentional (to help selling Exchange).

In any case bottom line is: either drop OutLook or Cyrus.

 bye
av.

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Re: Trouble with Outlook 2013, especially with the upgrade from 12/8

[Sebastian Hagedorn via Info-cyrus]

Please disregard my second mail. I forgot that we have backups of the 
mailbox list. With those backups we were able to see that the user wasn't 
telling the truth after all. The folders didn't exist on the server prior 
to Wednesday, so it's exactly the same problem as with other Outlook 2013 
users: locally stored folders that are created on the server, but deleted 
locally after the upgrade from 12/8.


--On 11. Dezember 2015 um 17:04:49 +0100 Sebastian Hagedorn via Info-cyrus 
<info-cyrus@lists.andrew.cmu.edu> wrote:



I have a follow-up question after talking to a user on the phone. Here's
her current directory layout (partially redacted):

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Re: Trouble with Outlook 2013, especially with the upgrade from 12/8

[Sebastian Hagedorn via Info-cyrus]

--On 11. Dezember 2015 um 14:18:32 +0100 Sebastian Hagedorn via Info-cyrus 
<info-cyrus@lists.andrew.cmu.edu> wrote:



we've always had more problems with users of Outlook than other clients,
but in recent days they have become much graver. A number of users have
lost mail in a way that we couldn't recover, even though we are using
expunge_mode: delayed. There seems to be some correlation to this upgrade
from Microsoft:

<https://support.microsoft.com/en-us/kb/3114349>

However, details are vague. There seem to be two types of problems:

1. Folders aren't synched with the IMAP server. There seems to be no
indication of that in the UI, but has the consequence that mail for that
folder is stored locally on the PC only. When the upgrade above is
installed, something resets, which has the result that the local copies
are purged. Since there are no copies on the server, the mails are lost.

2. Folders are moved unexpectedly when you move or rename a folder. This
is mentioned in the release notes above as a supposedly fixed bug. It
certainly has happened prior to the upgrade, but it's less clear if the
bug is really fixed. This is especially harmful if the folders are moved
to the Trash.

We were able to undelete some such folders, but according to at least one
user (some) mail or folders inside those folders were lost. We can find
no evidence of that in our logs.

Has anybody else observed issues like these? We are running 2.4.18, FWIW.


Sorry, it's 2.4.17. I have a follow-up question after talking to a user on 
the phone. Here's her current directory layout (partially redacted):


$ tree -d
.
|-- 01_ArbeitDiversity Trouble
|-- 01_ArbeitFuturologie
|-- 01_ArbeitGermanistentag 2016
|-- 01_ArbeitHB Literatur und Recht
|-- 01_ArbeitKosmologien
|-- 02_K_CO_Poststrukturalismus
|-- 02_K_HS_Atlantis
|-- 02_K_HS_Pikaro
|-- 02_K_HS_Science Fiction 1900
|-- 02_K_VL_Literatur und Medien 1600 - 1900
|-- 02_K WS 2014_15
|-- 02_K
|-- 02_K
|-- 02_K Pr
|-- 03_Uni
|-- 03_UniPromotion xxx
|-- 03_UniPromotion yyy
|-- 04_Stellenmarkt
|-- 04_Stellenmarktxxx
|-- 04_Stellenmarktyyy
|-- Deleted Messages
|-- Drafts
|-- ESET Antispam
|-- Gel Elemente
|-- Gesendete Elemente
|   `-- Notes
|-- Infected Items
|-- Junk-E-Mail
|-- Notes
|-- Sent
|-- Trash
`-- sent-mail

32 directories

She claims that prior to Wednesday afternoon those folders were 
hierarchically ordered. There was a folder "01_Arbeit" that contained a 
folder named "Futurologie" and so on. I believe her, because she says she 
worked with a webmailer, her iPhone and Outlook 2013, and was able to see 
that hierarchy and all her mails on all clients. What baffles me is that 
all I find in our imapd.log files is this:


/var/log/imapd.log.2.gz:Dec  9 17:18:40 clotho imap[9137]: Rename: 
user.xxx.Gesendete Elemente.Notes -> DELETED.user.xxx.Gesendete 
Elemente.Notes.56685460
/var/log/imapd.log.2.gz:Dec  9 17:18:41 clotho imap[9137]: Rename: 
user.xxx.Gel Elemente.xxx -> DELETED.user.xxx.Gel 
Elemente.xxx.56685461
/var/log/imapd.log.1.gz:Dec 10 13:13:33 clotho imap[30707]: Rename: 
user.xxx.01_Arbeit -> user.xxx.Gel Elemente.01_Arbeit
/var/log/imapd.log.1.gz:Dec 10 13:13:40 clotho imap[30707]: Rename: 
user.xxx.02_K -> user.xxx.Gel Elemente.02_K
/var/log/imapd.log.1.gz:Dec 10 13:13:50 clotho imap[507]: Rename: 
user.xxx.03_Uni -> user.xxx.Gel Elemente.03_Uni


Our logs go back 7 days, and there are no other Renames previous to those.

Is it at all possible that some operation changed the folder layout without 
corresponding Rename entries in imapd.log? I'm a little scared that an 
Outlook bug triggered another bug in Cyrus IMAP.

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Re: users filling up disk microsoft office outlook 2013 ?

[Rudy Gevaert]

 An other way to catch clients that are misbehaving is to count nr of
 entries for user_deny for that user in the log file.  The client that
 is misbehaving is always at the head of the list.

 We have a plan to keep the count in the cyrus.index header and
 make it available via an annotation(metadata).

 https://bugzilla.cyrusimap.org/show_bug.cgi?id=3562

How are people looking at this now?

It's clear that in my situation it's causing issues...

I was thinking to maybe use fail2ban to block the users to make to  
many log entries with user_deny.  But after looking at fail2ban it  
needs a hostname in the logline.  Which the logged messages doesn't  
have. Although I could say the username is the hostname I think.

An other option would be to coble something together with  
logstash/statsd and graphite I think...

Any other easier solution anybody can think of?

Thanks,

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  Directie ICT, Afdeling Infrastructuur
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Re: users filling up disk microsoft office outlook 2013 ?

[Rudy Gevaert]

Quoting David Carter dp...@cam.ac.uk, Fri, 06 Mar 2015:

 On 2015-03-05 23:47, Bron Gondwana wrote:
 On Thu, Mar 5, 2015, at 08:34 PM, Rudy Gevaert wrote:

 Quoting Frank Richter frank.rich...@hrz.tu-chemnitz.de, Thu, 05
 Mar 2015:

  Last night ecactly this  happened on our mail server the 1st time.
  One partition was filled up ... The user was noticing some
  duplicate messages, but not thousands. I'll check up if a virus
  scanner is involved in our case.

 This isn't a Cyrus issue or even something that Cyrus can fix I
 don't think :(

 One thing which would help is a limit on the amount of expunged data
 which can be held in a single mailbox before an expire automatically
 kicks in.

As far as I know there isn't a way to actually see this from cyrus.
For know I have a script that goes over every mailbox and does a a du  
and cyrus quota lookup.  If they are to much different (e.g. 200MB  
difference) I force an expunge.

This also catches mailboxes that haven't been expired like it should be.

An other way to catch clients that are misbehaving is to count nr of  
entries for user_deny for that user in the log file.  The client that  
is misbehaving is always at the head of the list.

-- 
  -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- --
  Rudy Gevaert e-mail: rudy.geva...@ugent.be
  Directie ICT, Afdeling Infrastructuur
  Groep Systemen  tel: +32 9 264 4750
  Universiteit Gent   fax: +32 9 264 4994
  Krijgslaan 281, gebouw S9, 9000 Gent, Belgie   www.UGent.be
  -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- --


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Re: users filling up disk microsoft office outlook 2013 ?

[Bron Gondwana]

On Sat, Mar 7, 2015, at 11:21 PM, Rudy Gevaert wrote:
 
 Quoting David Carter dp...@cam.ac.uk, Fri, 06 Mar 2015:
 
  On 2015-03-05 23:47, Bron Gondwana wrote:
  On Thu, Mar 5, 2015, at 08:34 PM, Rudy Gevaert wrote:
 
  Quoting Frank Richter frank.rich...@hrz.tu-chemnitz.de, Thu, 05
  Mar 2015:
 
   Last night ecactly this  happened on our mail server the 1st time.
   One partition was filled up ... The user was noticing some
   duplicate messages, but not thousands. I'll check up if a virus
   scanner is involved in our case.
 
  This isn't a Cyrus issue or even something that Cyrus can fix I
  don't think :(
 
  One thing which would help is a limit on the amount of expunged data
  which can be held in a single mailbox before an expire automatically
  kicks in.
 
 As far as I know there isn't a way to actually see this from cyrus.
 For know I have a script that goes over every mailbox and does a a du  
 and cyrus quota lookup.  If they are to much different (e.g. 200MB  
 difference) I force an expunge.
 
 This also catches mailboxes that haven't been expired like it should be.
 
 An other way to catch clients that are misbehaving is to count nr of  
 entries for user_deny for that user in the log file.  The client that  
 is misbehaving is always at the head of the list.

We have a plan to keep the count in the cyrus.index header and
make it available via an annotation(metadata).

https://bugzilla.cyrusimap.org/show_bug.cgi?id=3562

Bron.

-- 
  Bron Gondwana
  br...@fastmail.fm

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Re: users filling up disk microsoft office outlook 2013 ?

[Bron Gondwana]

On Fri, Mar 6, 2015, at 06:29 PM, David Carter wrote:
 On 2015-03-05 23:47, Bron Gondwana wrote:
  On Thu, Mar 5, 2015, at 08:34 PM, Rudy Gevaert wrote:
  
  Quoting Frank Richter frank.rich...@hrz.tu-chemnitz.de, Thu, 05
  Mar 2015:
  
   Last night ecactly this  happened on our mail server the 1st time.
   One partition was filled up ... The user was noticing some
   duplicate messages, but not thousands. I'll check up if a virus
   scanner is involved in our case.
 
  This isn't a Cyrus issue or even something that Cyrus can fix I
  don't think :(
 
 One thing which would help is a limit on the amount of expunged data 
 which can be held in a single mailbox before an expire automatically 
 kicks in.
 
 At the moment my largest concern is that we can hit the 4 GByte limit on 
 the cyrus.cache file, which causes replication to break (at least in 
 Cyrus 2.4.17). That's how we found out that this was going on in the 
 first place.

Ooh, interesting - so some kind of limit that forces an expunge of the oldest
half the messages or something if you hit some number of expired messages.

(I am considering splitting cyrus.cache somehow...)

Bron.

-- 
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  br...@fastmail.fm

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Re: users filling up disk microsoft office outlook 2013 ?

[Bron Gondwana]

On Thu, Mar 5, 2015, at 08:34 PM, Rudy Gevaert wrote:

 Quoting Frank Richter frank.rich...@hrz.tu-chemnitz.de, Thu, 05
 Mar 2015:

  Last night ecactly this  happened on our mail server the 1st time.
  One partition was filled up ... The user was noticing some
  duplicate messages, but not thousands. I'll check up if a virus
  scanner is involved in our case.

 I contacted the user and he has AV installed, but is not sure it is in
 outlook also active. (I wouldn't know ATM)

We've seen this as well.  It appears that the magic 8-ball hasn't been
proved wrong yet.

This isn't a Cyrus issue or even something that Cyrus can fix I
don't think :(

Bron.


-- 
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  br...@fastmail.fm

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users filling up disk microsoft office outlook 2013 ?

[Rudy Gevaert]

Hello,

I'm hitting a strange issue.  A user had his mailbox grow (multiple  
GB) without him noticing.

I can clean up with cyr_expire.

Multiple messages are actually the same.  It seems that the client  
uploads the message and deletes it immediately.

Yesterday it filled up a partition, so I couldn't enable telemetry on  
his mailbox to actually see what happened.

The client is outlook 2013.

Has anybody seen this issue before? I'm running 2.4.17


-- 
  -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- --
  Rudy Gevaert e-mail: rudy.geva...@ugent.be
  Directie ICT, Afdeling Infrastructuur
  Groep Systemen  tel: +32 9 264 4750
  Universiteit Gent   fax: +32 9 264 4994
  Krijgslaan 281, gebouw S9, 9000 Gent, Belgie   www.UGent.be
  -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- --


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Re: users filling up disk microsoft office outlook 2013 ?

[David Carter]

On Thu, 5 Mar 2015, Rudy Gevaert wrote:

 Hello,

 I'm hitting a strange issue.  A user had his mailbox grow (multiple
 GB) without him noticing.

 I can clean up with cyr_expire.

 Multiple messages are actually the same.  It seems that the client
 uploads the message and deletes it immediately.

 Yesterday it filled up a partition, so I couldn't enable telemetry on
 his mailbox to actually see what happened.

 The client is outlook 2013.

 Has anybody seen this issue before? I'm running 2.4.17

Yes, this is the same issue that I descriped in the attached message to 
info-cyrus last April. At one point we were seeing numerous instances of 
this every week, to the point that it was a potential denial of service 
attack against our mail system. Dozens of separate cases.

Fortunately things seem to have settled down in the last 6 months.

Individual Outlook clients can be fixed using the procedure described at:

   http://www.ucs.cam.ac.uk/email/hints-and-tips/hermes/outlook-ost

The problem appears to be associated with virus scanner plugins to Outlook 
(at least AVG and Kaspersky: it is possible others are also affected). 
Applying the most recent patches to Outlook doesn't seem to help.

So far the only way that I have been able to reproduce the precise effect 
including a tight spin of uploads and deletes was when I switched from one 
AV plugin to another. One of the people affected who I contacted reported 
that they had made a similar change directly before problems started.

A Google search on Outlook 2013 IMAP bandwidth problems strongly 
suggested that the problem wasn't specific to our mail system, e.g:

http://ddkonline.blogspot.co.uk/2013/06/outlook-2013-bug-when-using-imap-beware.html

-- 
David Carter Email: david.car...@uis.cam.ac.uk
University of Cambridge, Phone: (01223) 334502
Information Services,Fax:   (01223) 334679
7 J J Thomson Avenue,
Cambridge UK.  CB3 0RB

From dp...@cam.ac.uk Tue Apr 29 13:00:27 2014
Date: Tue, 29 Apr 2014 12:56:07 +0100
From: David Carter dp...@cam.ac.uk
To: info-cyrus@lists.andrew.cmu.edu
Subject: Outlook 2013 broken synchronisation

We have had a couple of cases recently where the IMAP synchronisation 
process in Outlook 2013 seems to go nuts.

The client system APPENDs large numbers of messages stored on the user's 
local hard disk to the Cyrus inbox and then deletes and expunges them 
(one at a time). It does this repeatedly. X-OlkEid: in the message 
headers and MIME multipart boundary markers in the body are different in 
each message, so the additional messages aren't exact copies.

(I guess this could be some kind of broken filter rule. At the moment 
I'm working with third hand information).

In one case the client managed to generate a 3.5 GByte cyrus.cache file 
(with about 1.5 million recently expunged messages), which is 
dangerously close to the 4 GByte limit on that file.

We are running Cyrus 2.4.17.

I appreciate that this isn't really a Cyrus question: I was just hoping 
that someone somewhere had seen the same effect and had worked out how 
to make Outlook behave. A Google search suggests that Microsoft 
improved the IMAP support in Outlook 2013, but I haven't found a 
specific match to the symptoms that I am seeing.


-- 
David Carter Email: 
david.car...@uis.cam.ac.uk
University of Cambridge, Phone: (01223) 334502
Information Services,Fax:   (01223) 334679
7 J J Thomson Avenue,
Cambridge UK.  CB3 0RB


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Re: users filling up disk microsoft office outlook 2013 ?

[Rudy Gevaert]

Quoting Frank Richter frank.rich...@hrz.tu-chemnitz.de, Thu, 05 Mar 2015:

 Last night ecactly this  happened on our mail server the 1st time.
 One partition was filled up ...
 The user was noticing some duplicate messages, but not thousands.
 I'll check up if a virus scanner is involved in our case.

I contacted the user and he has AV installed, but is not sure it is in  
outlook also active. (I wouldn't know ATM)

Rudy

-- 
  -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- --
  Rudy Gevaert e-mail: rudy.geva...@ugent.be
  Directie ICT, Afdeling Infrastructuur
  Groep Systemen  tel: +32 9 264 4750
  Universiteit Gent   fax: +32 9 264 4994
  Krijgslaan 281, gebouw S9, 9000 Gent, Belgie   www.UGent.be
  -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- -- --



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Re: users filling up disk microsoft office outlook 2013 ?

[Frank Richter]

I'm hitting a strange issue.  A user had his mailbox grow (multiple
GB) without him noticing.

I can clean up with cyr_expire.

Multiple messages are actually the same.  It seems that the client
uploads the message and deletes it immediately.

Yesterday it filled up a partition, so I couldn't enable telemetry on
his mailbox to actually see what happened.

The client is outlook 2013.

Has anybody seen this issue before? I'm running 2.4.17


Last night ecactly this  happened on our mail server the 1st time.
One partition was filled up ...
The user was noticing some duplicate messages, but not thousands.
I'll check up if a virus scanner is involved in our case.


--
Frank Richter
Chemnitz University of Technology, Germany



smime.p7s
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Re: users filling up disk microsoft office outlook 2013 ?

[David Carter]

On 2015-03-05 23:47, Bron Gondwana wrote:
 On Thu, Mar 5, 2015, at 08:34 PM, Rudy Gevaert wrote:
 
 Quoting Frank Richter frank.rich...@hrz.tu-chemnitz.de, Thu, 05
 Mar 2015:
 
  Last night ecactly this  happened on our mail server the 1st time.
  One partition was filled up ... The user was noticing some
  duplicate messages, but not thousands. I'll check up if a virus
  scanner is involved in our case.

 This isn't a Cyrus issue or even something that Cyrus can fix I
 don't think :(

One thing which would help is a limit on the amount of expunged data 
which can be held in a single mailbox before an expire automatically 
kicks in.

At the moment my largest concern is that we can hit the 4 GByte limit on 
the cyrus.cache file, which causes replication to break (at least in 
Cyrus 2.4.17). That's how we found out that this was going on in the 
first place.

-- 
David Carter Email: 
david.car...@uis.cam.ac.uk
University of Cambridge, Phone: (01223) 334502
Information Services,Fax:   (01223) 334679
7 J J Thomson Avenue,
Cambridge UK.  CB3 0RB


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Re: Cyrus issues with Outlook 2013 IMAP?

[Egoitz Aurrekoetxea]

Good morning all,

You have to leave Outlook 2013 full sync giving it needed time once. Later it 
syncs faster. I have tested this, because some time now… I was using download 
only headers.. but now…. as you 
know there’s not that option. But as said, just let once to fully sync (with 
the option of having all mail locally not a month or whatever) and the issue 
disappears.

Best regards,

El 19/09/2014, a las 09:09, Bron Gondwana br...@fastmail.fm escribió:

 I've had a couple of people with Outlook 2013 who copied entire folder trees 
 into what they thought was uploaded to the server, but when they later wiped 
 their machine, discovered the messages had never been synchronised, or the 
 folders created, at all.
 
 I'm of the opinion that Outlook is still totally broken as an IMAP client, 
 unfortunately.  It sounds like it's not good at detecting if it's really in 
 sync :(
 
 Bron.
 
 On Fri, Sep 19, 2014, at 05:04 PM, Lars Schimmer wrote:
 Hi!
 
 Has anyone runnign Outlook 2013 flawless with cyrus?
 
 We do run debian cyrus-imapd 2.4.12-2+b1 (still) and do have some issues
 with Outlook 2013.
 In detail, we got always mails in outlook 2013, which cannot be deleted,
 as they are already deleted (error shown by Outlook 2013).
 But if we use a different client, the email is still perfect in mailbox
 and not deleted, neither marked for deletion.
 We did not have had any idea why this happens.
 
 Also we do message filtering with sieve and Outlook does not show new
 messages in folders.
 
 Has anyone tips about this? Thank you.
 
 MfG,
 Lars Schimmer
 -- 
 -
 TU Graz, Institut für ComputerGraphik  WissensVisualisierung
 Tel: +43 316 873-5405   E-Mail: l.schim...@cgv.tugraz.at
 Fax: +43 316 873-5402   PGP-Key-ID: 0x4A9B1723
 
 
 
 
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 Email had 1 attachment:
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 -- 
  Bron Gondwana
  br...@fastmail.fm
 
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Re: Cyrus issues with Outlook 2013 IMAP?

[Egoitz Aurrekoetxea]

Well should clarify this, :) …. I’m not an Outlook user but have tested it 
properly tested because our customers are mainly Outlook users… :)

Regards,
El 20/09/2014, a las 19:52, Egoitz Aurrekoetxea ego...@ramattack.net escribió:

 Good morning all,
 
 You have to leave Outlook 2013 full sync giving it needed time once. Later it 
 syncs faster. I have tested this, because some time now… I was using download 
 only headers.. but now…. as you 
 know there’s not that option. But as said, just let once to fully sync (with 
 the option of having all mail locally not a month or whatever) and the issue 
 disappears.
 
 Best regards,
 
 El 19/09/2014, a las 09:09, Bron Gondwana br...@fastmail.fm escribió:
 
 I've had a couple of people with Outlook 2013 who copied entire folder trees 
 into what they thought was uploaded to the server, but when they later wiped 
 their machine, discovered the messages had never been synchronised, or the 
 folders created, at all.
 
 I'm of the opinion that Outlook is still totally broken as an IMAP client, 
 unfortunately.  It sounds like it's not good at detecting if it's really in 
 sync :(
 
 Bron.
 
 On Fri, Sep 19, 2014, at 05:04 PM, Lars Schimmer wrote:
 Hi!
 
 Has anyone runnign Outlook 2013 flawless with cyrus?
 
 We do run debian cyrus-imapd 2.4.12-2+b1 (still) and do have some issues
 with Outlook 2013.
 In detail, we got always mails in outlook 2013, which cannot be deleted,
 as they are already deleted (error shown by Outlook 2013).
 But if we use a different client, the email is still perfect in mailbox
 and not deleted, neither marked for deletion.
 We did not have had any idea why this happens.
 
 Also we do message filtering with sieve and Outlook does not show new
 messages in folders.
 
 Has anyone tips about this? Thank you.
 
 MfG,
 Lars Schimmer
 -- 
 -
 TU Graz, Institut für ComputerGraphik  WissensVisualisierung
 Tel: +43 316 873-5405   E-Mail: l.schim...@cgv.tugraz.at
 Fax: +43 316 873-5402   PGP-Key-ID: 0x4A9B1723
 
 
 
 
 Cyrus Home Page: http://www.cyrusimap.org/
 List Archives/Info: http://lists.andrew.cmu.edu/pipermail/info-cyrus/
 To Unsubscribe:
 https://lists.andrew.cmu.edu/mailman/listinfo/info-cyrus
 Email had 1 attachment:
 + signature.asc
 1k (application/pgp-signature)
 
 
 -- 
 Bron Gondwana
 br...@fastmail.fm
 
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Cyrus issues with Outlook 2013 IMAP?

[Lars Schimmer]

Hi!

Has anyone runnign Outlook 2013 flawless with cyrus?

We do run debian cyrus-imapd 2.4.12-2+b1 (still) and do have some issues
with Outlook 2013.
In detail, we got always mails in outlook 2013, which cannot be deleted,
as they are already deleted (error shown by Outlook 2013).
But if we use a different client, the email is still perfect in mailbox
and not deleted, neither marked for deletion.
We did not have had any idea why this happens.

Also we do message filtering with sieve and Outlook does not show new
messages in folders.

Has anyone tips about this? Thank you.

MfG,
Lars Schimmer
-- 
-
TU Graz, Institut für ComputerGraphik  WissensVisualisierung
Tel: +43 316 873-5405   E-Mail: l.schim...@cgv.tugraz.at
Fax: +43 316 873-5402   PGP-Key-ID: 0x4A9B1723





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Re: Cyrus issues with Outlook 2013 IMAP?

[Bron Gondwana]

I've had a couple of people with Outlook 2013 who copied entire folder trees 
into what they thought was uploaded to the server, but when they later wiped 
their machine, discovered the messages had never been synchronised, or the 
folders created, at all.

I'm of the opinion that Outlook is still totally broken as an IMAP client, 
unfortunately.  It sounds like it's not good at detecting if it's really in 
sync :(

Bron.

On Fri, Sep 19, 2014, at 05:04 PM, Lars Schimmer wrote:
 Hi!
 
 Has anyone runnign Outlook 2013 flawless with cyrus?
 
 We do run debian cyrus-imapd 2.4.12-2+b1 (still) and do have some issues
 with Outlook 2013.
 In detail, we got always mails in outlook 2013, which cannot be deleted,
 as they are already deleted (error shown by Outlook 2013).
 But if we use a different client, the email is still perfect in mailbox
 and not deleted, neither marked for deletion.
 We did not have had any idea why this happens.
 
 Also we do message filtering with sieve and Outlook does not show new
 messages in folders.
 
 Has anyone tips about this? Thank you.
 
 MfG,
 Lars Schimmer
 -- 
 -
 TU Graz, Institut für ComputerGraphik  WissensVisualisierung
 Tel: +43 316 873-5405   E-Mail: l.schim...@cgv.tugraz.at
 Fax: +43 316 873-5402   PGP-Key-ID: 0x4A9B1723
 
 
 
 
 Cyrus Home Page: http://www.cyrusimap.org/
 List Archives/Info: http://lists.andrew.cmu.edu/pipermail/info-cyrus/
 To Unsubscribe:
 https://lists.andrew.cmu.edu/mailman/listinfo/info-cyrus
 Email had 1 attachment:
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  br...@fastmail.fm

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Outlook 2013 broken synchronisation

[David Carter]

We have had a couple of cases recently where the IMAP synchronisation 
process in Outlook 2013 seems to go nuts.

The client system APPENDs large numbers of messages stored on the user's 
local hard disk to the Cyrus inbox and then deletes and expunges them 
(one at a time). It does this repeatedly. X-OlkEid: in the message 
headers and MIME multipart boundary markers in the body are different in 
each message, so the additional messages aren't exact copies.

(I guess this could be some kind of broken filter rule. At the moment 
I'm working with third hand information).

In one case the client managed to generate a 3.5 GByte cyrus.cache file 
(with about 1.5 million recently expunged messages), which is 
dangerously close to the 4 GByte limit on that file.

We are running Cyrus 2.4.17.

I appreciate that this isn't really a Cyrus question: I was just hoping 
that someone somewhere had seen the same effect and had worked out how 
to make Outlook behave. A Google search suggests that Microsoft 
improved the IMAP support in Outlook 2013, but I haven't found a 
specific match to the symptoms that I am seeing.


-- 
David Carter Email: 
david.car...@uis.cam.ac.uk
University of Cambridge, Phone: (01223) 334502
Information Services,Fax:   (01223) 334679
7 J J Thomson Avenue,
Cambridge UK.  CB3 0RB


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Re: Outlook 2013

[Vladislav Kurz]

Hi,

one more update on Outlook 2013 vs. cyrus. I got confirmation that everything 
was no problem, the only thing is not to forget to set mailbox prefix to 
INBOX. (Well they did not forget, so they don't know if it works without 
setting the prefix). Otherwise thay said Outlook 2013 is better than 2010

-- 
Regards
Vladislav Kurz

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Re: Outlook 2013

[Vladislav Kurz]

Hi all,

I have a customer with Outlook 2013. A year ago I have upgraded their cyrus 
and put the XList options in imapd.conf:

## XLIST
xlist-archive: Archive
xlist-drafts: Drafts
xlist-junk: Junk
xlist-sent: Sent
xlist-trash: Deleted

They upgraded to outlook2013 themselves later so I asked about their 
experience. It seems that everything works fine. There is just some confusion 
caused by previous version of outlook using other names for the default 
folders, so now the have folder with similar names like: Junk and Junk E-
mail, etc.

-- 
S pozdravem
Vladislav Kurz

=== WebStep, s.r.o. (Ltd.) = a step to the Web ===
address: Mezirka 1, 602 00 Brno, CZ, tel: +420 548 214 711
Obchodní podmínky: http://zkrat.to/op
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Re: Outlook 2013

[Paul van der Vlis]

Op 28-02-14 12:14, Adam Tauno Williams schreef:
 On Thu, 2014-02-27 at 21:58 +0100, Paul van der Vlis wrote:
 I would like to tell that I got some private mails telling that Outlook
 2013 does not work well with imap.
 
 I have several users using Outlook with Cyrus IMAPd; it works without
 issue.  At least from 2003 and later.   
 
 One tip is to disable Exchange extensions, but other than that no
 hacking is required.

I don't mean older versions, version 2007 and 2010 are OK.
Do you really have positive experiences with Outlook version 2013?

Other people wrote me information like this in private:
-
We have many clients working with Outlook 2013.
In short: Drop Outlook 2013 with IMAP,
MS did improve IMAP support, so that is almost unusable.
They wish to push customers to use MS Exchange.
--

With reagards,
Paul van der Vlis.



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Re: Outlook 2013

[Adam Tauno Williams]

On Thu, 2014-02-27 at 21:58 +0100, Paul van der Vlis wrote:
 I would like to tell that I got some private mails telling that Outlook
 2013 does not work well with imap.

I have several users using Outlook with Cyrus IMAPd; it works without
issue.  At least from 2003 and later.   

One tip is to disable Exchange extensions, but other than that no
hacking is required.

-- 
Adam Tauno Williams mailto:awill...@whitemice.org GPG D95ED383
Systems Administrator, Python Developer, LPI / NCLA


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Re: Outlook 2013

[Paul van der Vlis]

Op 24-02-14 23:57, Reko Turja schreef:
 Greetings,
  
 -Original Message-
 From: Paul van der Vlis
 Op 20-02-14 19:25, Paul van der Vlis schreef:
  
  What's your experience with Outlook 2013 together with Cyrus?
 Please tell it too when it works fine.
  
 From my experience Outlook really works best with Exchange as mailstore
 - as IMAP client it's more or less lacking. I have to admit I don't
 really have experience on 2013. For IMAP there are better alternatives,
 even from Microsoft, like Live mail.
  
 I tend to try it now and then, get frustrated in the end and just choose
 another MUA.

Thanks for your aswer.

I would like to tell that I got some private mails telling that Outlook
2013 does not work well with imap.

With regards,
Paul van der Vlis.




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Paul van der Vlis Linux systeembeheer, Groningen
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Re: Outlook 2013

[Paul van der Vlis]

Op 20-02-14 19:25, Paul van der Vlis schreef:

 What's your experience with Outlook 2013 together with Cyrus?

Please tell it too when it works fine.

With regards,
Paul van der Vlis.




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Re: Outlook 2013

[Reko Turja]

Greetings,

-Original Message- 
From: Paul van der Vlis 
Op 20-02-14 19:25, Paul van der Vlis schreef:

  What's your experience with Outlook 2013 together with Cyrus?
 Please tell it too when it works fine.

From my experience Outlook really works best with Exchange as mailstore - as 
IMAP client it's more or less lacking. I have to admit I don't really have 
experience on 2013. For IMAP there are better alternatives, even from 
Microsoft, like Live mail.

I tend to try it now and then, get frustrated in the end and just choose 
another MUA.

-Reko

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Outlook 2013

[Paul van der Vlis]

Hello,

One of my customers has bought a laptop with Outlook 2013. He says he
can see his messages over IMAP, but it's a kind of read-only access.

The mailserver is an old installation with Cyrus 2.2.13 (Debian
Squeeze), so I need to update it to Debian Wheezy (Cyrus 2.4.16) to get
e.g. the XLIST command I expect.

Yesterday I spoke to someone who said Outlook 2013 gives many problems
with IMAP (corruptions of the local cache).

What's your experience with Outlook 2013 together with Cyrus?
Is it stable and does it really need XLIST?

With regards,
Paul van der Vlis.


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Re: Outlook 2013 IDLE broken?

[Kevin Kobb]

On 2013-04-25 07:37, Kevin Kobb wrote:
 Hello,

 I'm currently using 2.4.17, and have run earlier versions for years
 without any major problems. Now, I have a few users who are getting
 Outlook 2013 and I am running into problems. Outlook 2010 and earlier
 versions work fine, but in Outlook 2013 IDLE seems broken. Users can
 have messages in the Inbox for hours, but if they have another folder
 selected in Outlook they never get a notification unless they click 
 back
 in to the Inbox. Then, everything updates in Outlook.

 Like I said, with Outlook 2010 and earlier message notifications pop 
 up
 instantly. I have looked through earlier posts regarding Outlook 2013
 and checked XLIST config, deleted and recreated Outlook profiles,
 checked account settings, etc. It seems like IDLE support in Outlook
 2013 has some issues, but I thought I would ask if anybody is seeing
 this or has an answer?

 Thanks.
 
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Nobody else seeing this?

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Outlook 2013 IDLE broken?

[Kevin Kobb]

Hello,

I'm currently using 2.4.17, and have run earlier versions for years 
without any major problems. Now, I have a few users who are getting 
Outlook 2013 and I am running into problems. Outlook 2010 and earlier 
versions work fine, but in Outlook 2013 IDLE seems broken. Users can 
have messages in the Inbox for hours, but if they have another folder 
selected in Outlook they never get a notification unless they click back 
in to the Inbox. Then, everything updates in Outlook.

Like I said, with Outlook 2010 and earlier message notifications pop up 
instantly. I have looked through earlier posts regarding Outlook 2013 
and checked XLIST config, deleted and recreated Outlook profiles, 
checked account settings, etc. It seems like IDLE support in Outlook 
2013 has some issues, but I thought I would ask if anybody is seeing 
this or has an answer?

Thanks.

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Re: Cannot see entries in folders when using MS Outlook 2013

[Janne Peltonen]

Could it be this?

http://blog.chase.net.au/index.php/2013/01/cyrus-imap-and-outlook-2013/

(first hit with googling cyrus outlook 2013...)


--Janne

On Fri, Apr 12, 2013 at 01:10:31PM +, Ulrich Jakobus wrote:
 Hi,
 
 Same problem here, was using MS Outlook with an older version of CYRUS IMAP,
 after upgrade to 2.4.x series I can see all the folders but don't see any
 e-mails in there.
 
 In fact, when sending e-mails or copying into these folders in Outlook, I
 can see these local e-mails, but they don't seem to get copied back to CYRUS
 either (Webmail / other IMAP clients don't show).
 
 Any idea what the problem might be?
 
 Thanks,
 Ulrich
 
 
 
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Please consider membership of the Hospitality Club 
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RE: Cannot see entries in folders when using MS Outlook 2013

[Ulrich Jakobus]

Thanks, Janne, but this is not the problem (we have set these XLIST based on
this blog, but this affects only the names and usage of special folders).

The problem is rather that I cannot see any e-mails in any folders (i.e.
special folders but also any other folders) on the server and local e-mails
(when manually copying in there) are not copied back from client to server
when using Outlook 2013 and Cyrus 2.4.9, it works fine with Outlook 2010 and
Cyrus 2.4.9 and Outlook 2013 also worked fine with our previous version of
Cyrus 2.2.13.

Thanks,
Ulrich

-Original Message-

Could it be this?

http://blog.chase.net.au/index.php/2013/01/cyrus-imap-and-outlook-2013/

(first hit with googling cyrus outlook 2013...)

--Janne



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Re: Cannot see entries in folders when using MS Outlook 2013

[Adam Tauno Williams]

On Mon, 2013-04-15 at 09:56 +0200, Ulrich Jakobus wrote:
 Thanks, Janne, but this is not the problem (we have set these XLIST based on
 this blog, but this affects only the names and usage of special folders).

Possibly Exchange Extensions are enabled?   I don't know if this still
applies to Outlook 15 but I have seen extensions create some bizarre
problems over the years.

Tools - Options - Other - Advanced - Options - Add-In Manager -
Uncheck Exchange Extensions property.

Outlook2003/Tools/Options/Other/AdvancedOptions/COM Add-Ins/ remove
anything that is not essential

 The problem is rather that I cannot see any e-mails in any folders (i.e.
 special folders but also any other folders) on the server and local e-mails
 (when manually copying in there) are not copied back from client to server
 when using Outlook 2013 and Cyrus 2.4.9, it works fine with Outlook 2010 and
 Cyrus 2.4.9 and Outlook 2013 also worked fine with our previous version of
 Cyrus 2.2.13.



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Re: Cannot see entries in folders when using MS Outlook 2013

[Robert Mueller]

 When I use outlook 2013, I can see the subfolders in my inbox, but NO entries 
 are shown.

In Outlook, go to the Advanced settings tab for the account, make sure
your root folder path is Inbox not INBOX.

Rob

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Re: Cannot see entries in folders when using MS Outlook 2013

[Ulrich Jakobus]

Hi,

Same problem here, was using MS Outlook with an older version of CYRUS IMAP,
after upgrade to 2.4.x series I can see all the folders but don't see any
e-mails in there.

In fact, when sending e-mails or copying into these folders in Outlook, I
can see these local e-mails, but they don't seem to get copied back to CYRUS
either (Webmail / other IMAP clients don't show).

Any idea what the problem might be?

Thanks,
Ulrich



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Cannot see entries in folders when using MS Outlook 2013

[Freerk Bosscha]

Thanks for reading this post.

 

I recently installed Outlook 2013.

 

When I use outlook 2013, I can see the subfolders in my inbox, but NO
entries are shown.

Usint Outlook 2010, everything works ok.

 

Anyone run into the same issue ?

 

I user Cyrus imap version 2.4.17

 

Thanks for any reaction

 

Freerk

 


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