[Bug 107847] File content changed to hashes at crash or power loss

2013-12-18 Thread bugzilla
https://issues.apache.org/ooo/show_bug.cgi?id=107847

--- Comment #11 from j...@apache.org ---
the info with USB drives and external disks is interesting , it goes in the
direction of which file system is used. Nevertheless it is really a damn issue
and not easy to reproduce.

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[Bug 107847] File content changed to hashes at crash or power loss

2013-12-17 Thread bugzilla
https://issues.apache.org/ooo/show_bug.cgi?id=107847

--- Comment #8 from bmarcelly marce...@club-internet.fr ---
The thread indicated in Comment 4 lists the OS and OpenOffice versions found in
the english forum.

In the french forum we have a similar pattern :
- mostly Windows, from XP to Windows 8.1, some Linux, a few Mac. This reflects
the omnipresence of MS-Windows on the market
- any version of OpenOffice up to the most recent.
- people complain because they have lost a document they have been working on
for weeks, for example a student work. So this is never a simple one-page
document.

I don't think it is reproducible at will (and I could not reproduce). Killing
the soffice process is not same as pulling the plug from mains.

Developers should inspect the processes of document saving and document
restoration, keeping in mind that the computer may stop anytime.
It could be that during the restore process, due to incorrect data, OpenOffice
does not really restore but writes null bytes instead, effectively destroying
the last save of the document.

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[Bug 107847] File content changed to hashes at crash or power loss

2013-12-16 Thread bugzilla
https://issues.apache.org/ooo/show_bug.cgi?id=107847

oooforum ooofo...@free.fr changed:

   What|Removed |Added

 CC||ooofo...@free.fr

--- Comment #6 from oooforum ooofo...@free.fr ---
Cross with https://issues.apache.org/ooo/show_bug.cgi?id=111290

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[Bug 107847] File content changed to hashes at crash or power loss

2013-12-16 Thread bugzilla
https://issues.apache.org/ooo/show_bug.cgi?id=107847

j...@apache.org changed:

   What|Removed |Added

 CC||j...@apache.org

--- Comment #7 from j...@apache.org ---
This is very hard or nearly impossible to reproduce. I tried on Mac, create a
new file, edit save, edit - kill the process. Restart and the document
recovery recovered the document successful. I would expect the same when the
computer turned off.

Is it possible to get further information about the used system, file system
(nfs, hpfs, etc.)?

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[Bug 107847] File content changed to hashes at crash or power loss

2013-12-15 Thread bugzilla
https://issues.apache.org/ooo/show_bug.cgi?id=107847

Hagar Delest hagar.del...@laposte.net changed:

   What|Removed |Added

 Status|CLOSED  |REOPENED
 CC||hagar.del...@laposte.net
 Resolution|NOT_AN_ISSUE|---
 Ever confirmed|0   |1

--- Comment #4 from Hagar Delest hagar.del...@laposte.net ---
I'd like to reopen this bug.
It was closed rather quickly IMHO. Perhaps it will be different now with the
new community.
See: https://forum.openoffice.org/en/forum/viewtopic.php?f=6t=17677#p81363

The list is longer each month.
Note that we also have reports with 4.0.

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[Bug 107847] File content changed to hashes at crash or power loss

2013-12-15 Thread bugzilla
https://issues.apache.org/ooo/show_bug.cgi?id=107847

bmarcelly marce...@club-internet.fr changed:

   What|Removed |Added

 CC||marce...@club-internet.fr

--- Comment #5 from bmarcelly marce...@club-internet.fr ---
We have the same flow of lamentations about document losses in the french
forum.
The user says that its computer ran out of power and after that its document
opens with the ASCII filter. An analysis shows that it contains only bytes of
value zero.

The corruption appears when working on any application : Writer, Calc ,
Impress, Base. And also on the most recent versions of Apache OpenOffice.

The french forum has a specific section on recovery. Browse it :
https://forum.openoffice.org/fr/forum/viewforum.php?f=35

Here is the translation of most thread titles:
document rempli de dieses = document filled with hashes
fichier corrompu = file corrupted
erreur de format = format error (message at opening)
perte de document = document loss
filtre ASCII = ASCII filter

Most users now work on a laptop, this increases the probability of power loss.
The environment and usage of a computer by an ordinary user is not as clean as
for a power user like the developers. 

This is a Quality issue. OpenOffice must be reliable enough for its ordinary
users, or they will switch to another Office suite.

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