[Issue 117370] Check for Updates leads to Update Failed

[bugzilla]

https://bz.apache.org/ooo/show_bug.cgi?id=117370

orcmid  changed:

   What|Removed |Added

 CC||orc...@apache.org
 Resolution|--- |OBSOLETE
 Status|UNCONFIRMED |RESOLVED

--- Comment #9 from orcmid  ---
(In reply to Ariel Constenla-Haile from comment #8)

> This bug 117370 could be closed as obsolete, because a bug in version 3.3.0
> has a different root cause, even if the symptom is the same (due to the
> change of dependencies, neon - serf).

Closing as applying to obsolete versions and not applicable to later versions.

A recheck for 4.1.2 is advisable.

-- 
You are receiving this mail because:
You are on the CC list for the issue.
You are the assignee for the issue.

[Issue 117370] Check for Updates leads to Update Failed

[bugzilla]

https://issues.apache.org/ooo/show_bug.cgi?id=117370

--- Comment #6 from Ariel Constenla-Haile arie...@apache.org ---
The original bug report from 2011 is likely to have different roots (the
underlying implementation changed from 3.4.0 BETA to 3.4.0 due to an
incompatible license in one of the dependencies: after the move to the Apache
Software Foundation the neon library was replaced with serf + apr). It doesn't
make any sense to test with versions older that 3.4.

If Help - Check for updated... is showing the Check for Updates dialogue
with

Status
Checking for an update failed.

Description
Error reading data from the Internet.
Server error message: .

Please do the following test: edit a file in INI format located in the program
folder, where soffice.exe (Windows) / soffice.sh (*nix) is located:

version.ini (Windows)
versionrc (Linux/MacOSX)

Edit the line with

UpdateURL=https://some url here...

and change the URL from https:// to http://

After that change, try to Check for Updates once again.
If the bug isn't reproducible any longer, then there is an error using secure
HTTP.

-- 
You are receiving this mail because:
You are on the CC list for the issue.
You are the assignee for the issue.
You are watching all issue changes.

[Issue 117370] Check for Updates leads to Update Failed

[bugzilla]

https://issues.apache.org/ooo/show_bug.cgi?id=117370

Ramona ramona.tr...@altom.ro changed:

   What|Removed |Added

 CC||ramona.tr...@altom.ro

--- Comment #4 from Ramona ramona.tr...@altom.ro ---
Created attachment 84427
  -- https://issues.apache.org/ooo/attachment.cgi?id=84427action=edit
Error returned on checking for updates failure on Win XP

-- 
You are receiving this mail because:
You are on the CC list for the issue.
You are the assignee for the issue.
You are watching all issue changes.

[Issue 117370] Check for Updates leads to Update Failed

[bugzilla]

https://issues.apache.org/ooo/show_bug.cgi?id=117370

--- Comment #5 from Ramona ramona.tr...@altom.ro ---
I am the student mentioned in the comment above, experiencing failure when
checking for updates using Help - Check for Updates on my Windows XP. I have
attached a screen capture with the error returned.

-- 
You are receiving this mail because:
You are on the CC list for the issue.
You are the assignee for the issue.
You are watching all issue changes.

[Issue 117370] Check for Updates leads to Update Failed

[bugzilla]

https://issues.apache.org/ooo/show_bug.cgi?id=117370

--- Comment #7 from Ramona ramona.tr...@altom.ro ---
I have followed the steps suggested and edited the version.ini file in the
program folder. Checking for updates does no longer return the failure message
I have been experiencing. It seems to have been indeed an issue related to
using secure http. Thank you for your helpful comments!

-- 
You are receiving this mail because:
You are on the CC list for the issue.
You are the assignee for the issue.
You are watching all issue changes.

[Issue 117370] Check for Updates leads to Update Failed

[bugzilla]

https://issues.apache.org/ooo/show_bug.cgi?id=117370

--- Comment #8 from Ariel Constenla-Haile arie...@apache.org ---
@Ramona : thanks for checking.

Your finding might then be the same as described in Bug 126000, confirming that
bug happens on Windows XP.

This bug 117370 could be closed as obsolete, because a bug in version 3.3.0 has
a different root cause, even if the symptom is the same (due to the change of
dependencies, neon - serf).

-- 
You are receiving this mail because:
You are on the CC list for the issue.
You are the assignee for the issue.
You are watching all issue changes.

[Issue 117370] Check for Updates leads to Update Failed

[bugzilla]

https://issues.apache.org/ooo/show_bug.cgi?id=117370

Cem Kaner ka...@kaner.com changed:

   What|Removed |Added

 CC||ka...@kaner.com

--- Comment #3 from Cem Kaner ka...@kaner.com ---
I just spoke in detail with a student in one of my testing courses who worked
with this bug. She chose not to add comments to the report because her
experience was configuration-specific, but you might find these notes helpful.

She attempted to replicate the bug by going to Help and pulling down the check
for updates option. On a Win XP machine, she got the message checking for an
update failed and also that there was an error reading data from the
internet. Server error message: She got a different error message once on a
Mac running OS 10.6.8. (error message that the download of the update is not
available, which has appeared in other bug reports and been confirmed as a
known problem.)

This was with OOo 3.4.1

However on OOo 4.0.1, she tested with a Mac and got the same failure with the
update server (download not available). She did not see checking for an update
failed. 

She was unable to replicate this at all on a Windows 7 system, OOo 4.1.1 and
also with 4.1.0 and with the weekly 4.1.1 build.

-- 
You are receiving this mail because:
You are on the CC list for the issue.
You are the assignee for the issue.
You are watching all issue changes.