Hello,
Hope you are doing fine!!
Please review the requirement and if you are interested then reply back
with your consultant resume and contact details ASAP to lavish@gmail.com
*Job Location: **Dallas, TX*
*Job Title: **Support Analyst*
*Interview Mode: **SKYPE / In-person*
*Experience Level: 7 Years*
*Hiring Mode: TP(6 Months)*
*Job Description:*
*Position Description:*
The qualified applicant will have ample experience in I.T. Production
Operations Support in a managed services environment, with a focused skill
set on *Billing OSS System Integrations*. They will help support several
applications of the Billing OSS Systems, specifically from a front-end
application support. They will back up and help several application SMEs
related to New/Existing Customer Experiences; which includes front end
Customer Management System, WNP (Wireless Number Portability), and Web
analyst. The candidate must be able to multi task efficiently as the areas
of support are broad. Additionally, the candidate should exhibit strong
project management skills, as well as exemplary product support skills.
This person will be required to work in technical and non-technical
environments, communicating with a multitude of internal and external
audiences. The candidate should be familiar with the ITIL Foundations
framework, including the full Service Lifecycle as well as Change
Management, and how they are actualized in the IT workplace.
*Position Details:*
· Experience in website support: Must manage the web vendor,
tickets from external customers, and requests from internal customers. The
analyst would need to recreate the issues reported.
· Experience in wireless number portability: Must manage supporting
call center needs/training, work reports and ticket queues, as well as
understand the underlying transactions that facilitate porting.
· Experience in billing system user interface support, as well as
provisioning: Must manage the issues in the customer management system
reported from the markets and call centers.
*Additional Position Details:*
• The position requires the working of tickets as a
Tier 2 or Tier 3 support analyst.
• The position requires adherence to a regular on-call
schedule, which may include working at off hours.
• The position exists within a core support team, in a
managed services environment, and cross-functional training is also
required for purposes of backing up the team and assisting with large
company initiatives.
• The position requires regular status reporting for
system health for the applications/environment within the candidate’s
purview.
*Additional Qualifications:*
• Bachelor’s degree required or equivalent experience
required
• ITIL Foundations Certified a plus
• Experience in Vendor/Partner Management
• Expert in Microsoft Office programs, especially
Excel, Visio, and PowerPoint.
• Basic knowledge of SQL
• Very strong written, verbal, and non-verbal
communication skills.
• Proactive Attitude
• Professionalism at All Times
• Willingness to Learn New Things
• Ability to cope with repetitive tasks as necessary
• Ability to cope pleasantly with change in a fast
paced environment
Thanks
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