HI there Victor,
was interested in your comment about Microsoft giving a free tech ticket, due to us not
being able to use safe mode to check system. I wish I knew this a few years ago. I had to
pay something like $50 for tech help. Of course, I had to have a family member perform
the instructions from the tech guy for me anyway. Will remember your comment for next
time. Although, I hope I never need to use it fingers crossed.
best wishes to everyone for Christmas and for 2007.
Jason from down under.
- Original Message -
From: Victor Gouveia
To: jaws-users-list@googlegroups.com
Sent: Tuesday, December 26, 2006 3:40 AM
Subject: [JAWS-Users] Re: Problem in Outlook Express
Hi May,
I have experienced your problem before, and I tried the following:
First I tried to restart my system.
If that doesn't work, try running an anti-spyware program like No Ad-Aware, or
Ad-Aware, or Spybot, or some other program, when it's done, delete all items it
finds, then restart your system.
At that point, try to load Outlook Express. If it still doesn't work, run an
anti-virus program like Norton, or AVG. When that's done, if it finds a
problem, either try a repair of the affected file, or delete it completely from
your folder.
Please keep track of where the file is, in other words, it's location on your
hard drive.
I say this because sometimes the anti-virus program may not be able to delete
the file because it is being used, so in that case, the program will either
leave it alone, at which point you have to go in and delete the file manually
after you've shut all running processes down, then delete the file, or the
anti-virus program will quarantine it.
If that's the case, you'll have to go into your quarantined items folder and
delete it there.
Once that's done, try restarting your system again.
If Outlook Express still doesn't start up or load correctly, you'll have to
call Microsoft tech support and let them know that you can't start Windows in
safe mode to do a proper diagnoses of the system because Windows won't load up
Jaws while in safe mode.
At that point, Microsoft Tech support should give you a free tech support
ticket for free, as this should be something that you should be able to handle
if you are sighted, but since you aren't, then go ahead and pull the blind
routine on them.
They won't have any other choice but to honour your ticket.
Having said that, though, if you follow the steps I outlined above, with the
reboot, then the anti-spyware and anti-virus software, it should clear up your
system.
Hope this helps, and if it doesn't, I would do a Google search on the problem,
and see what you pull from that search.
Victor
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