Re: [JAWS-Users] Working in a call centre with JAWS
Hello: I am chiming in to ask concerning the result of the call center/jaws thread. How did it work out for the original poster? -Original Message- From: jaws-users-list-boun...@jaws-users.com [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of Jenny Bomareto Sent: Friday, September 24, 2010 6:23 PM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] Working in a call centre with JAWS Rob Hill can you please e-mail me. Could you also put your e-mail address in the edit part of your message? Thank you very much in advance. Then I can write to you in more details with my questions. Best Wishes, Fan of Mark Chesnutt Jenny Bomareto goldi...@mho.com -Original Message- From: jaws-users-list-boun...@jaws-users.com [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of Rob Hill Sent: Wednesday, September 22, 2010 7:43 PM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] Working in a call centre with JAWS Hi Grant, I do part of my work in a call center setting. Our teck guy did some basic scripts for jaws to actully make it possible for me to do my job. The data base is specialized for use in social service referral centers and it's very difficult to deal with. My collegue was a life-saver. He basically was taught scripting techniques from the guy who proceeded him, who had taught himself too. I feel very lucky to have been given such good help..It helps that Tulsa has a vendor of JAWS and their staff are very willing to help. Rob - Original Message - From: Grant Hardy grantha...@telus.net To: jaws-users-list@jaws-users.com Sent: Tuesday, September 21, 2010 9:39 PM Subject: [JAWS-Users] Working in a call centre with JAWS Hi all, Has anyone used JAWS in a call centre type situation? I've gotten a job at my university's call centre. Obviously, I'm unsure how accessible the software will turn out to be with JAWS. We're using two programs - they are called RuffalloCody and QuickAddress Pro. Thanks, Grant For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
Re: [JAWS-Users] Working in a call centre with JAWS
Kimsan, Can you please put your e-mail address in the edit part of the message. Maybe with luck you can answer my question. Best Wishes, Fan of Mark Chesnutt Jenny Bomareto goldi...@mho.com -Original Message- From: jaws-users-list-boun...@jaws-users.com [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of KimsanSong Sent: Thursday, September 30, 2010 9:39 AM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] Working in a call centre with JAWS Hello: I am chiming in to ask concerning the result of the call center/jaws thread. How did it work out for the original poster? -Original Message- From: jaws-users-list-boun...@jaws-users.com [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of Jenny Bomareto Sent: Friday, September 24, 2010 6:23 PM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] Working in a call centre with JAWS Rob Hill can you please e-mail me. Could you also put your e-mail address in the edit part of your message? Thank you very much in advance. Then I can write to you in more details with my questions. Best Wishes, Fan of Mark Chesnutt Jenny Bomareto goldi...@mho.com -Original Message- From: jaws-users-list-boun...@jaws-users.com [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of Rob Hill Sent: Wednesday, September 22, 2010 7:43 PM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] Working in a call centre with JAWS Hi Grant, I do part of my work in a call center setting. Our teck guy did some basic scripts for jaws to actully make it possible for me to do my job. The data base is specialized for use in social service referral centers and it's very difficult to deal with. My collegue was a life-saver. He basically was taught scripting techniques from the guy who proceeded him, who had taught himself too. I feel very lucky to have been given such good help..It helps that Tulsa has a vendor of JAWS and their staff are very willing to help. Rob - Original Message - From: Grant Hardy grantha...@telus.net To: jaws-users-list@jaws-users.com Sent: Tuesday, September 21, 2010 9:39 PM Subject: [JAWS-Users] Working in a call centre with JAWS Hi all, Has anyone used JAWS in a call centre type situation? I've gotten a job at my university's call centre. Obviously, I'm unsure how accessible the software will turn out to be with JAWS. We're using two programs - they are called RuffalloCody and QuickAddress Pro. Thanks, Grant For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
Re: [JAWS-Users] Working in a call centre with JAWS
Rob Hill can you please e-mail me. Could you also put your e-mail address in the edit part of your message? Thank you very much in advance. Then I can write to you in more details with my questions. Best Wishes, Fan of Mark Chesnutt Jenny Bomareto goldi...@mho.com -Original Message- From: jaws-users-list-boun...@jaws-users.com [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of Rob Hill Sent: Wednesday, September 22, 2010 7:43 PM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] Working in a call centre with JAWS Hi Grant, I do part of my work in a call center setting. Our teck guy did some basic scripts for jaws to actully make it possible for me to do my job. The data base is specialized for use in social service referral centers and it's very difficult to deal with. My collegue was a life-saver. He basically was taught scripting techniques from the guy who proceeded him, who had taught himself too. I feel very lucky to have been given such good help..It helps that Tulsa has a vendor of JAWS and their staff are very willing to help. Rob - Original Message - From: Grant Hardy grantha...@telus.net To: jaws-users-list@jaws-users.com Sent: Tuesday, September 21, 2010 9:39 PM Subject: [JAWS-Users] Working in a call centre with JAWS Hi all, Has anyone used JAWS in a call centre type situation? I've gotten a job at my university's call centre. Obviously, I'm unsure how accessible the software will turn out to be with JAWS. We're using two programs - they are called RuffalloCody and QuickAddress Pro. Thanks, Grant For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
Re: [JAWS-Users] Working in a call centre with JAWS
Yes, I too work in a call center and always have. It depends on the software, if it's not see if your rehab counselor will get a script writer for you. Troy - Original Message - From: Grant Hardy grantha...@telus.net To: jaws-users-list@jaws-users.com Sent: Tuesday, September 21, 2010 10:39 PM Subject: [JAWS-Users] Working in a call centre with JAWS Hi all, Has anyone used JAWS in a call centre type situation? I've gotten a job at my university's call centre. Obviously, I'm unsure how accessible the software will turn out to be with JAWS. We're using two programs - they are called RuffalloCody and QuickAddress Pro. Thanks, Grant For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
Re: [JAWS-Users] Working in a call centre with JAWS
I too use a braille display, a braille display is recommended in some call center environments because it makes your job a lot easier. I work at a bank and I would be lost without a braille display. Troy - Original Message - From: Geno ridst...@maine.rr.com To: jaws-users-list@jaws-users.com Sent: Wednesday, September 22, 2010 8:01 AM Subject: [JAWS-Users] Working in a call centre with JAWS So this will stay on topic of Jaws In most cases and with the help of script writing the simple answer is yes. Where some people, run into trouble is getting the brain to multi task effectively. Unless you want a person knowing you are blind. One wears a head set with Jaws in one, ear, customer chatting away in the right ear, and you answering the questions or getting information, while, typing on the keyboard. I have worked and still work at AAA, Call Center where 2 other blind and 2 visually impaired work too. I've been there 10.5 years. As noted if the company is willing to work with you, some script writing you will be fine. Especially with the latest jaws. If you are working with a Braille display in combo you are pretty much Golden. Just my point of view, Geno For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
Re: [JAWS-Users] Working in a call centre with JAWS
I work for Verizon Wireless, using jaws and a Braille display. Not really hard, Corey Cook Email ccoo...@knology.net Facebook ccoo...@knology.net Skype coreym821 -Original Message- From: jaws-users-list-boun...@jaws-users.com [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of Troy Sullivan Sent: Thursday, September 23, 2010 9:33 PM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] Working in a call centre with JAWS I too use a braille display, a braille display is recommended in some call center environments because it makes your job a lot easier. I work at a bank and I would be lost without a braille display. Troy - Original Message - From: Geno ridst...@maine.rr.com To: jaws-users-list@jaws-users.com Sent: Wednesday, September 22, 2010 8:01 AM Subject: [JAWS-Users] Working in a call centre with JAWS So this will stay on topic of Jaws In most cases and with the help of script writing the simple answer is yes. Where some people, run into trouble is getting the brain to multi task effectively. Unless you want a person knowing you are blind. One wears a head set with Jaws in one, ear, customer chatting away in the right ear, and you answering the questions or getting information, while, typing on the keyboard. I have worked and still work at AAA, Call Center where 2 other blind and 2 visually impaired work too. I've been there 10.5 years. As noted if the company is willing to work with you, some script writing you will be fine. Especially with the latest jaws. If you are working with a Braille display in combo you are pretty much Golden. Just my point of view, Geno For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
[JAWS-Users] Working in a call centre with JAWS
So this will stay on topic of Jaws In most cases and with the help of script writing the simple answer is yes. Where some people, run into trouble is getting the brain to multi task effectively. Unless you want a person knowing you are blind. One wears a head set with Jaws in one, ear, customer chatting away in the right ear, and you answering the questions or getting information, while, typing on the keyboard. I have worked and still work at AAA, Call Center where 2 other blind and 2 visually impaired work too. I've been there 10.5 years. As noted if the company is willing to work with you, some script writing you will be fine. Especially with the latest jaws. If you are working with a Braille display in combo you are pretty much Golden. Just my point of view, Geno For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
Re: [JAWS-Users] Working in a call centre with JAWS
Grant: There's no way of telling how Jaws will perform using any Companies system until its put to the test. Its best to get your States technology department to test it out. They might have to write some Jaws scripts in order to make it accessible for you. This is usually the case. Reese - Original Message - Hi all, Has anyone used JAWS in a call centre type situation? I've gotten a job at my university's call centre. Obviously, I'm unsure how accessible the software will turn out to be with JAWS. We're using two programs - they are called RuffalloCody and QuickAddress Pro. Thanks, For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
Re: [JAWS-Users] Working in a call centre with JAWS
I have used Jaws and a braille display. With my hearing loss, it is diffic ult fo rme to work with Jaws in one ear and cuswtomer int he other. it's too hard for me to keep up that way. Therefore, the braille display comes in handy at that point. Wayne A merry heart does good like medicine, but a broken spirit dries the bones. - Original Message - From: Geno ridst...@maine.rr.com To: jaws-users-list@jaws-users.com Sent: Wednesday, September 22, 2010 6:01 AM Subject: [JAWS-Users] Working in a call centre with JAWS So this will stay on topic of Jaws In most cases and with the help of script writing the simple answer is yes. Where some people, run into trouble is getting the brain to multi task effectively. Unless you want a person knowing you are blind. One wears a head set with Jaws in one, ear, customer chatting away in the right ear, and you answering the questions or getting information, while, typing on the keyboard. I have worked and still work at AAA, Call Center where 2 other blind and 2 visually impaired work too. I've been there 10.5 years. As noted if the company is willing to work with you, some script writing you will be fine. Especially with the latest jaws. If you are working with a Braille display in combo you are pretty much Golden. Just my point of view, Geno For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
Re: [JAWS-Users] Working in a call centre with JAWS
yes, What specific questions do you have? The JAWS find, insert control f will probably be your friend when you have to find information that is not within an office settting. Of course, this is just a good guess sense I don't know what kind of programs you will be using. If it is internet based, then it should be a breeze provided the software is compatible with JAWs. -Original Message- From: jaws-users-list-boun...@jaws-users.com [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of Grant Hardy Sent: Tuesday, September 21, 2010 10:40 PM To: jaws-users-list@jaws-users.com Subject: [JAWS-Users] Working in a call centre with JAWS Hi all, Has anyone used JAWS in a call centre type situation? I've gotten a job at my university's call centre. Obviously, I'm unsure how accessible the software will turn out to be with JAWS. We're using two programs - they are called RuffalloCody and QuickAddress Pro. Thanks, Grant For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
Re: [JAWS-Users] Working in a call centre with JAWS
Hi Grant, I do part of my work in a call center setting. Our teck guy did some basic scripts for jaws to actully make it possible for me to do my job. The data base is specialized for use in social service referral centers and it's very difficult to deal with. My collegue was a life-saver. He basically was taught scripting techniques from the guy who proceeded him, who had taught himself too. I feel very lucky to have been given such good help..It helps that Tulsa has a vendor of JAWS and their staff are very willing to help. Rob - Original Message - From: Grant Hardy grantha...@telus.net To: jaws-users-list@jaws-users.com Sent: Tuesday, September 21, 2010 9:39 PM Subject: [JAWS-Users] Working in a call centre with JAWS Hi all, Has anyone used JAWS in a call centre type situation? I've gotten a job at my university's call centre. Obviously, I'm unsure how accessible the software will turn out to be with JAWS. We're using two programs - they are called RuffalloCody and QuickAddress Pro. Thanks, Grant For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
[JAWS-Users] Working in a call centre with JAWS
Hi all, Has anyone used JAWS in a call centre type situation? I've gotten a job at my university's call centre. Obviously, I'm unsure how accessible the software will turn out to be with JAWS. We're using two programs - they are called RuffalloCody and QuickAddress Pro. Thanks, Grant For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
Re: [JAWS-Users] Working in a call centre with JAWS
I have used Jaws in a call center environment. I don't know if those programs will work with Jaws. Here in Idaho, I would ask my Commission for the Blind to send out one of their specialists to check it out and see. That is the only solution I can offer. Wayne A merry heart does good like medicine, but a broken spirit dries the bones. - Original Message - From: Grant Hardy grantha...@telus.net To: jaws-users-list@jaws-users.com Sent: Tuesday, September 21, 2010 8:39 PM Subject: [JAWS-Users] Working in a call centre with JAWS Hi all, Has anyone used JAWS in a call centre type situation? I've gotten a job at my university's call centre. Obviously, I'm unsure how accessible the software will turn out to be with JAWS. We're using two programs - they are called RuffalloCody and QuickAddress Pro. Thanks, Grant For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
Re: [JAWS-Users] Working in a call centre with JAWS
I have used jaws in a call center environment. It's going to be 50 50 as to whether the software is accessible. I've seen it where it was totally accessible from the get go and where it was not. I don't know about the software you mentioned. If the software turns out not to be accessible, you might be able to have the university get a jaws scripter to make it accessible. Hope this helps. Shane -- From: Grant Hardy grantha...@telus.net Sent: Tuesday, September 21, 2010 9:39 PM To: jaws-users-list@jaws-users.com Subject: [JAWS-Users] Working in a call centre with JAWS Hi all, Has anyone used JAWS in a call centre type situation? I've gotten a job at my university's call centre. Obviously, I'm unsure how accessible the software will turn out to be with JAWS. We're using two programs - they are called RuffalloCody and QuickAddress Pro. Thanks, Grant For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
