https://bugs.kde.org/show_bug.cgi?id=455297
Bug ID: 455297
Summary: Screen goes black, unresponsive, upon waking up laptop
from sleep (but it blinks periodically, and system is
still alive)
Product: Powerdevil
Version: 5.24.4
Platform: Kubuntu Packages
OS: Linux
Status: REPORTED
Severity: major
Priority: NOR
Component: general
Assignee: plasma-b...@kde.org
Reporter: jdally...@gmail.com
Target Milestone: ---
SUMMARY
***
NOTE: If you are reporting a crash, please try to attach a backtrace with debug
symbols.
See
https://community.kde.org/Guidelines_and_HOWTOs/Debugging/How_to_create_useful_crash_reports
***
Upon putting the laptop to sleep, and then waking it up, the screen will turn
back on and display the cursor very briefly (maybe 0.25 seconds), during which
time it is movable/controllable, before shutting back off to black. Then it
will start blinking, at a rate of about once per second, for a tiny instant
(like, even less than the 0.25s the cursor was visible before). Strangely,
during the "blinks", the content of the screen *is* barely discernable for that
split second - I'll see a glimpse of the lockscreen wallpaper or the chrome
tabs I had open, for the infinitesimal duration that the screen has "blinked"
on.
Additionally, the OS seems to be alive, but barely - more like in a coma -
because if I plug it into AC power, the KDE "power connected" chime plays out
of the speakers just fine. However, nothing else seems to work. I tested by
opening spotify, starting to play a song, locking the computer (without
sleeping it) and making sure my sxhkd shortcut for media play/pause (which I
bound to Meta+Z) indeed played & paused the music on the lockscreen. Then I
slept the computer and woke it a couple seconds later. Following the cursor
disappearing and display turning black & starting to blink, I tried Meta+Z a
few times, and nothing happened. Assuming it had gotten to the lockscreen, as I
have enabled lock after wake in plasma settings, the key combo should've
unpaused the music like before. But it doesn't - despite the "power connected"
chime functioning correctly as I mentioned.
Finally, I've noticed this only happens maybe 9 out of 10 times. Sometimes the
computer will awake from sleep and show the lockscreen without killing the
display & blinking incessantly, and let me log back in no problem. I haven't
nailed down what causes it to work or not yet, but I noted the other day it
worked correctly when the battery dropped under 15% (the "low" level) and thus
went to sleep on its own. When I woke it up it worked swimmingly. Since this
bug has caused me a lot of grief, I set my Energy Saving settings to NOT
suspend automatically, but I forgot to uncheck that on the "On Low Battery"
tab, hence why it surprised me to find the laptop had slept by itself (thinking
I'd now have to reboot, because of the bug), and then doubly-surprised me when
I woke it and found it DIDN'T exhibit the buggy behavior.
Anyway this is weird; I'd love to attach a backtrace but I'm not sure what
exactly is crashing. I'm filing this under powerdevil because it seems to have
something to do with suspend/wake, but I suppose it could be something with
kscreen or something as well. Regardless I've scoured my syslog to try & find
anything out of the ordinary after the bug occurred & I had to reboot, but
haven't found anything suspicious, so if someone can provide me guidance on how
to figure out what exactly needs to be backtraced in the first place, I'll
gladly go ahead & do that. (ps: on the suggested
How_to_create_useful_crash_reports wiki page, under the "Ubuntu-based distros"
section, 2 out of the 3 links it points to are dead, which was another
roadblock to me getting any kinds of debugging output)
STEPS TO REPRODUCE
1. Suspend/sleep the system
2. Press power button to wake
3. Move the mouse around frantically as it wakes, to see the cursor move for
0.25s before the screen shuts off, then observe it blinking once/second
OBSERVED RESULT
The display goes black/unresponsive after what looks to be the OS waking from
sleep normally (evidenced by the brief period where the cursor is visible and
responsive).
EXPECTED RESULT
The display should come on about a second after pressing the power button, then
the lockscreen should be displayed about another second later, and NOT turn off
suddenly.
SOFTWARE/OS VERSIONS
Linux/KDE Plasma: Kubuntu 21.10, Linux 5.18.3
(available in About System)
KDE Plasma Version: 5.24.4
KDE Frameworks Version: 5.92.0
Qt Version: 5.15.2
ADDITIONAL INFORMATION
One more notable detail is the laptop I'm using is an LG Gram, 2021 model,
which I just recently bought. However, I started experiencing this behavior
just a few weeks *before* I bought this model - at which time I was still using
my older, 2019 model LG Gram. I kind of hoped it was some hardware quirk that
would be resolved by, well... switching hardware lol, until I got the new 2021
Gram and installed kubuntu on it, only to find the same bug. I actually tested
both laptops side-by-side just to make sure they both did the exact same thing.
Previously though, my older gram worked fine with suspend/wake; and that was
the same exact system, still Kubuntu 21.10, with the KDE backports PPA, so I'm
very confident I didn't make any major changes to the system or anything. All I
can deduce is it must have been from an update of some sort, around the time of
the middle of April 2022 (as I ordered the new laptop model on Apr. 23, and
remember this bug driving me crazy for at least a couple weeks or so previous
to that). So in other words, I know it's not just some weird quirk of my
particular hardware, as many problems have been for me in the past.
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