[krita] [Bug 364688] Krita randomly crashes, and makes it impossible to retrieve my work

[Boudewijn Rempt via KDE Bugzilla]

https://bugs.kde.org/show_bug.cgi?id=364688

Boudewijn Rempt  changed:

   What|Removed |Added

 Resolution|--- |WORKSFORME
 Status|UNCONFIRMED |RESOLVED

--- Comment #5 from Boudewijn Rempt  ---
I'm sorry, but we cannot do anything else with this report. The behaviour is
not normal and almost certainly caused by something specific to your system.
What that is, is important to determine from a distance.

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[krita] [Bug 364688] Krita randomly crashes, and makes it impossible to retrieve my work

[Boudewijn Rempt via KDE Bugzilla]

https://bugs.kde.org/show_bug.cgi?id=364688

--- Comment #4 from Boudewijn Rempt  ---
I've had reports like this from two or three other Windows users, and I am at a
loss to figure out what's up. It's obviously exceptional, otherwise I would
have been able to reproduce it. Can you give us some details about your system,
and check whether the crashes also happen if you disable opengl in
settings/configure krita/display?

* cpu and amount of memory
* graphics card and driver version
* tablet brand and driver version

Do you have any antivirus software such as sandboxie or norton installed?

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[krita] [Bug 364688] Krita randomly crashes, and makes it impossible to retrieve my work

[Ednie Saint Eloi via KDE Bugzilla]

https://bugs.kde.org/show_bug.cgi?id=364688

--- Comment #3 from Ednie Saint Eloi  ---
I decided to give Krita another tried and after a couple of minutes into
using it, the same message pup up, not only that, but its also lagging
really badly.

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[krita] [Bug 364688] Krita randomly crashes, and makes it impossible to retrieve my work

[Ednie Saint Eloi via KDE Bugzilla]

https://bugs.kde.org/show_bug.cgi?id=364688

--- Comment #2 from Ednie Saint Eloi  ---
Sending you a picture of the pop up is going to be a problem because right
after I filed a report, I uninstalled Krita. I was fed up with the bug and
I didn't want to lose anymore of my work.
On Jun 24, 2016 2:14 AM, "Boudewijn Rempt via KDE Bugzilla" <
bugzilla_nore...@kde.org> wrote:

https://bugs.kde.org/show_bug.cgi?id=364688

Boudewijn Rempt  changed:

   What|Removed |Added

 CC||b...@valdyas.org
   Platform|Windows CE  |MS Windows
 OS|Windows CE  |MS Windows

--- Comment #1 from Boudewijn Rempt  ---
Hi Ednie,

Thanks for your report. This behavious is not normal: most users do not
experience this. Could you attach a screenshot of the error message popup?
"A
message popups saying there is something wrong" doesn't tell me a whole lot.

Are you using a drawing tablet? If so, and if it isn't a wacom, could you
check
the builds from
https://www.kickstarter.com/projects/krita/krita-2016-lets-make-text-and-vector-art-awesome/posts/1594853

Could you also check whether the debug build at
http://www.valdyas.org/~boud/krita-3.0-d4fed25-x64-dbg.zip gives useful
information when a crash happens? You have to run debugview to see the
output.

Finally, it seems some people have problems with Windows 10 updates:
https://forum.kde.org/viewtopic.php?f=139=133516=358884#p358876

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[krita] [Bug 364688] Krita randomly crashes, and makes it impossible to retrieve my work

[Boudewijn Rempt via KDE Bugzilla]

https://bugs.kde.org/show_bug.cgi?id=364688

Boudewijn Rempt  changed:

   What|Removed |Added

 CC||b...@valdyas.org
   Platform|Windows CE  |MS Windows
 OS|Windows CE  |MS Windows

--- Comment #1 from Boudewijn Rempt  ---
Hi Ednie,

Thanks for your report. This behavious is not normal: most users do not
experience this. Could you attach a screenshot of the error message popup? "A
message popups saying there is something wrong" doesn't tell me a whole lot.

Are you using a drawing tablet? If so, and if it isn't a wacom, could you check
the builds from
https://www.kickstarter.com/projects/krita/krita-2016-lets-make-text-and-vector-art-awesome/posts/1594853

Could you also check whether the debug build at
http://www.valdyas.org/~boud/krita-3.0-d4fed25-x64-dbg.zip gives useful
information when a crash happens? You have to run debugview to see the output.

Finally, it seems some people have problems with Windows 10 updates:
https://forum.kde.org/viewtopic.php?f=139=133516=358884#p358876

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