[okular] [Bug 351849] Margins often cut when printing

[kolAflash]

https://bugs.kde.org/show_bug.cgi?id=351849

--- Comment #44 from kolAflash  ---
(In reply to Michael Weghorn from comment #43)
> [...]
> Please create a new bug report and leave a link here.
> 
> (And also attach CUPS's error log with LogLevel set to "debug" in
> /etc/cups/cupsd.conf, and your printer's PPD, located at
> /etc/cups/ppd/.ppd)

Done:
https://bugs.kde.org/show_bug.cgi?id=422690

-- 
You are receiving this mail because:
You are watching all bug changes.

[okular] [Bug 351849] Margins often cut when printing

[Michael Weghorn]

https://bugs.kde.org/show_bug.cgi?id=351849

Michael Weghorn  changed:

   What|Removed |Added

 Status|REOPENED|RESOLVED
 Resolution|--- |WORKSFORME

--- Comment #43 from Michael Weghorn  ---
(In reply to kolAflash from comment #40)
> Created attachment 129046 [details]
> scanned Evince-20.04 and Okular-3.36.1 printings
> 
> I can reproduce the problem with the original attachment:
> https://bugs.kde.org/attachment.cgi?id=94244
> [...]

Please create a new bug report and leave a link here.

(And also attach CUPS's error log with LogLevel set to "debug" in
/etc/cups/cupsd.conf, and your printer's PPD, located at
/etc/cups/ppd/.ppd)

-- 
You are receiving this mail because:
You are watching all bug changes.

[okular] [Bug 351849] Margins often cut when printing

[kolAflash]

https://bugs.kde.org/show_bug.cgi?id=351849

--- Comment #42 from kolAflash  ---
P.S.
The Debian-Testing (Bullseye) system is freshly set up and I changed any Okular
or printing dialog settings. So it's all still at default (margins, etc., ...).

-- 
You are receiving this mail because:
You are watching all bug changes.

[okular] [Bug 351849] Margins often cut when printing

[kolAflash]

https://bugs.kde.org/show_bug.cgi?id=351849

kolAflash  changed:

   What|Removed |Added

 Status|RESOLVED|REOPENED
 Resolution|WORKSFORME  |---

-- 
You are receiving this mail because:
You are watching all bug changes.

[okular] [Bug 351849] Margins often cut when printing

[kolAflash]

https://bugs.kde.org/show_bug.cgi?id=351849

--- Comment #41 from kolAflash  ---
Created attachment 129047
  --> https://bugs.kde.org/attachment.cgi?id=129047=edit
jobs from /var/spool/cups/ on Debian (Okular is 8, Evince is 9)

-- 
You are receiving this mail because:
You are watching all bug changes.

[okular] [Bug 351849] Margins often cut when printing

[kolAflash]

https://bugs.kde.org/show_bug.cgi?id=351849

kolAflash  changed:

   What|Removed |Added

 CC||kolafl...@kolahilft.de

--- Comment #40 from kolAflash  ---
Created attachment 129046
  --> https://bugs.kde.org/attachment.cgi?id=129046=edit
scanned Evince-20.04 and Okular-3.36.1 printings

I can reproduce the problem with the original attachment:
https://bugs.kde.org/attachment.cgi?id=94244

I attached a photo. (printed with Debian, see below)
Left on the photo is Evince, right is Okular.
You can clearly see, that Okular cuts the first letter of each line.
Additionally Okular shrinks the document too much.
Evince can print the document without (so much) shrinking.

I have other documents where Okular also cuts the lower end.


I've tested this with Debian and openSUSE and Okular always gets it wrong, and
Evince always gets it correct.

Debian-Testing (11 a.k.a Bulleye 2020-06-03)
Okular-20.04 (a.k.a 1.10.0)
Evince-3.36.1
Printer: HP Deskjet 1000 j110 Series, hpcups 3.20.5

openSUSE-15.1
Okular 18.12.3 (1.6.3)
Evince 3.26.0
Printer: HP Deskjet 1000 j110 Series, hpcups 3.12.11

-- 
You are receiving this mail because:
You are watching all bug changes.

[okular] [Bug 351849] Margins often cut when printing

[Bug Janitor Service]

https://bugs.kde.org/show_bug.cgi?id=351849

Bug Janitor Service  changed:

   What|Removed |Added

 Resolution|WAITINGFORINFO  |WORKSFORME
 Status|NEEDSINFO   |RESOLVED

--- Comment #39 from Bug Janitor Service  ---
This bug has been in NEEDSINFO status with no change for at least
30 days. The bug is now closed as RESOLVED > WORKSFORME
due to lack of needed information.

For more information about our bug triaging procedures please read the
wiki located here:
https://community.kde.org/Guidelines_and_HOWTOs/Bug_triaging

Thank you for helping us make KDE software even better for everyone!

-- 
You are receiving this mail because:
You are watching all bug changes.

[okular] [Bug 351849] Margins often cut when printing

[Bug Janitor Service]

https://bugs.kde.org/show_bug.cgi?id=351849

--- Comment #38 from Bug Janitor Service  ---
Dear Bug Submitter,

This bug has been in NEEDSINFO status with no change for at least
15 days. Please provide the requested information as soon as
possible and set the bug status as REPORTED. Due to regular bug
tracker maintenance, if the bug is still in NEEDSINFO status with
no change in 30 days the bug will be closed as RESOLVED > WORKSFORME
due to lack of needed information.

For more information about our bug triaging procedures please read the
wiki located here:
https://community.kde.org/Guidelines_and_HOWTOs/Bug_triaging

If you have already provided the requested information, please
mark the bug as REPORTED so that the KDE team knows that the bug is
ready to be confirmed.

Thank you for helping us make KDE software even better for everyone!

-- 
You are receiving this mail because:
You are watching all bug changes.

[okular] [Bug 351849] Margins often cut when printing

[Michael Weghorn]

https://bugs.kde.org/show_bug.cgi?id=351849

Michael Weghorn  changed:

   What|Removed |Added

 Status|REOPENED|NEEDSINFO
 Resolution|--- |WAITINGFORINFO

--- Comment #37 from Michael Weghorn  ---
Setting status to WAITINGFORINFO (s. comment 36).

-- 
You are receiving this mail because:
You are watching all bug changes.

[okular] [Bug 351849] Margins often cut when printing

[Michael Weghorn]

https://bugs.kde.org/show_bug.cgi?id=351849

--- Comment #36 from Michael Weghorn  ---
(In reply to Germano Massullo from comment #35)
> Can you please tell me where I can add the missing PreserveJobFiles entry in
> my cupsd.conf file?
> https://paste.fedoraproject.org/paste/eViZES2mtZ7TaK71JxFa8g

Due to my late reply, the above URL is no longer valid.
However, you can just add the line "PreserveJobFiles Yes" into your cupsd.conf
pretty much anywhere, e.g. at the very top and restart CUPS so that the setting
is actually applied.

Can you also attach the /etc/cups/lpoptions and ~/.cups/lpoptions files, if
present, as well as the corresponding lines from the CUPS log (as previously,
in particular those containing the 'argv[...]' lines)?

-- 
You are receiving this mail because:
You are watching all bug changes.

[okular] [Bug 351849] Margins often cut when printing

[Germano Massullo]

https://bugs.kde.org/show_bug.cgi?id=351849

--- Comment #35 from Germano Massullo  ---
Can you please tell me where I can add the missing PreserveJobFiles entry in my
cupsd.conf file?
https://paste.fedoraproject.org/paste/eViZES2mtZ7TaK71JxFa8g

-- 
You are receiving this mail because:
You are watching all bug changes.

[okular] [Bug 351849] Margins often cut when printing

[Germano Massullo]

https://bugs.kde.org/show_bug.cgi?id=351849

Germano Massullo  changed:

   What|Removed |Added

Version|0.22.2  |unspecified
 Status|RESOLVED|REOPENED
 Resolution|UPSTREAM|---

-- 
You are receiving this mail because:
You are watching all bug changes.

[okular] [Bug 351849] Margins often cut when printing

[Germano Massullo]

https://bugs.kde.org/show_bug.cgi?id=351849

--- Comment #34 from Germano Massullo  ---
Created attachment 115965
  --> https://bugs.kde.org/attachment.cgi?id=115965=edit
affected document 2

Experiencing again this problem on a different computer + different printer.
I attach the PDF, I will provide the other needed infos + tests as soon as
possible

-- 
You are receiving this mail because:
You are watching all bug changes.

[okular] [Bug 351849] Margins often cut when printing

[Michael Weghorn]

https://bugs.kde.org/show_bug.cgi?id=351849

--- Comment #33 from Michael Weghorn  ---
(In reply to Germano Massullo from comment #32)
> (In reply to Michael Weghorn from comment #31)
> > (In reply to Germano Massullo from comment #30)
> > > Yes I would be interested in discussing this
> > 
> > OK. Do you have a way to reproduce this in some way? (Otherwise it's
> > impossible to further investigate the issue.)
> 
> Unfortunately I am no longer able to reproduce the issue :-(

Then I'd suggest to just be happy things are working as expected now. Should
the problem still reappear at any point in time, there's still the option to
investigate it again...

-- 
You are receiving this mail because:
You are watching all bug changes.

[okular] [Bug 351849] Margins often cut when printing

[Germano Massullo]

https://bugs.kde.org/show_bug.cgi?id=351849

--- Comment #32 from Germano Massullo  ---
(In reply to Michael Weghorn from comment #31)
> (In reply to Germano Massullo from comment #30)
> > Yes I would be interested in discussing this
> 
> OK. Do you have a way to reproduce this in some way? (Otherwise it's
> impossible to further investigate the issue.)

Unfortunately I am no longer able to reproduce the issue :-(

-- 
You are receiving this mail because:
You are watching all bug changes.

[okular] [Bug 351849] Margins often cut when printing

[Michael Weghorn]

https://bugs.kde.org/show_bug.cgi?id=351849

--- Comment #31 from Michael Weghorn  ---
(In reply to Germano Massullo from comment #30)
> I tried to print using other computer and I had no problems

I'm glad to hear this.

> Yes I would be interested in discussing this

OK. Do you have a way to reproduce this in some way? (Otherwise it's impossible
to further investigate the issue.)

-- 
You are receiving this mail because:
You are watching all bug changes.

[okular] [Bug 351849] Margins often cut when printing

[Germano Massullo]

https://bugs.kde.org/show_bug.cgi?id=351849

--- Comment #30 from Germano Massullo  ---
I tried to print using other computer and I had no problems

No problem with (In reply to Michael Weghorn from comment #26)
> (We can still discuss on why the options are no longer set after renaming
> the lpoptions files twice, regardless of whether the bug is open or not.)

Yes I would be interested in discussing this

-- 
You are receiving this mail because:
You are watching all bug changes.

[okular] [Bug 351849] Margins often cut when printing

[Christoph Feck]

https://bugs.kde.org/show_bug.cgi?id=351849

Christoph Feck  changed:

   What|Removed |Added

 Resolution|WAITINGFORINFO  |UPSTREAM
 Status|NEEDSINFO   |RESOLVED

--- Comment #29 from Christoph Feck  ---
No response, changing status. If you have new information, please add a
comment.

-- 
You are receiving this mail because:
You are watching all bug changes.

[okular] [Bug 351849] Margins often cut when printing

[Christoph Feck]

https://bugs.kde.org/show_bug.cgi?id=351849

--- Comment #28 from Christoph Feck  ---
Germano, any success with testing on different computers?

-- 
You are receiving this mail because:
You are watching all bug changes.

[okular] [Bug 351849] Margins often cut when printing

[Germano Massullo]

https://bugs.kde.org/show_bug.cgi?id=351849

--- Comment #27 from Germano Massullo  ---
Let me try with some other computers

-- 
You are receiving this mail because:
You are watching all bug changes.

[okular] [Bug 351849] Margins often cut when printing

[Michael Weghorn]

https://bugs.kde.org/show_bug.cgi?id=351849

Michael Weghorn  changed:

   What|Removed |Added

 Resolution|--- |WAITINGFORINFO
 Status|CONFIRMED   |NEEDSINFO

--- Comment #26 from Michael Weghorn  ---
(In reply to Germano Massullo from comment #25)
> Yes it has exactly the same cutted parts (upper and bottom side of the
> document)

Thanks for the confirmation.

> > (In reply to Germano Massullo from comment #22)
> # mv /etc/cups/lpoptions /etc/cups/lpoptions_OLD
> $ mv .cups/lpoptions .cups/lpoptions_OLD
> # systemctl restart cups
> then I printed the document and the margins were perfect.

So the problem actually is some print options that are set "outside the control
of Okular".


> 
> To double check I runned
> # mv /etc/cups/lpoptions_OLD /etc/cups/lpoptions
> $ mv .cups/lpoptions_OLD .cups/lpoptions
> # systemctl restart cups
> and I printed again, **BUT** this time the margins were perfect too. I think
> this is very confusing. How could you explain the perfect margins even
> resuming old files?

That's really surprising. Does this mean that you can no longer reproduce the
original problem at all?
In the end, the print options that are/were effectively set did cause the
problem, so you might want to have a look at the CUPS error_log again and
compare the value of "argv[5]" (i.e. the options passed to CUPS for the print
job) to those that were set previously (where the problem occured) -- and then
look at what the two 'lpoptions' files contain and what options are no longer
applied.


In any case: Do you think we can close this bug report as "WORKSFORME" or
"UPSTREAM", since you don't seem to have the problem any longer and it seems to
have been caused by options set outside of Okular?

(We can still discuss on why the options are no longer set after renaming the
lpoptions files twice, regardless of whether the bug is open or not.)

-- 
You are receiving this mail because:
You are watching all bug changes.

[okular] [Bug 351849] Margins often cut when printing

[Germano Massullo]

https://bugs.kde.org/show_bug.cgi?id=351849

Germano Massullo  changed:

   What|Removed |Added

 Status|NEEDSINFO   |CONFIRMED
 Resolution|WAITINGFORINFO  |---

--- Comment #25 from Germano Massullo  ---
(In reply to Michael Weghorn from comment #24)
> @Germano: Thanks for the additional info. That new 'error_log' does actually
> contain the required information and I think I can somewhat reproduce the
> issue in a Fedora 27 VM now. (not using a real printer and just running part
> of the CUPS filters and using an external tool to view the generated file,
> but the result looks like it should be what you described).
> 
> Can you confirm that attachment 111896 [details] resembles the output you
> get on your real printer?

Yes it has exactly the same cutted parts (upper and bottom side of the
document)


> (In reply to Germano Massullo from comment #22)
> > > 
> > > Is there any file '/etc/cups/lpoptions' or '$HOME/.cups/lpoptions' 
> > > present?
> > 
> > Both yes
> 
> Can you please try to delete or temporarily rename those, print again and
> see whether this resolves the issue?

# mv /etc/cups/lpoptions /etc/cups/lpoptions_OLD
$ mv .cups/lpoptions .cups/lpoptions_OLD
# systemctl restart cups
then I printed the document and the margins were perfect.

To double check I runned
# mv /etc/cups/lpoptions_OLD /etc/cups/lpoptions
$ mv .cups/lpoptions_OLD .cups/lpoptions
# systemctl restart cups
and I printed again, **BUT** this time the margins were perfect too. I think
this is very confusing. How could you explain the perfect margins even resuming
old files?

> > > What happens if you print the job file attached in comment 17 directly 
> > > from
> > > the command line using the command 'lp -d  d01250-001' 
> > > from
> > > a directory where this file is located? Is the output the same?
> > 
> > lp: No such file or directory
> 
> Sorry if my instructions were not clear enough. This command would have to
> be run from a directory where attachment 111855 [details] was downloaded and
> extracted (I guess you put the original file into a tar.gz archive and it
> was not like that in the '/var/spool/cups/' directory).
> Anyway, in case removing the two 'lpoptions' files resolves your problem,
> that test is no longer needed in my eyes.

Ok so I did not run it

-- 
You are receiving this mail because:
You are watching all bug changes.

[okular] [Bug 351849] Margins often cut when printing

[Michael Weghorn]

https://bugs.kde.org/show_bug.cgi?id=351849

Michael Weghorn  changed:

   What|Removed |Added

 Status|CONFIRMED   |NEEDSINFO
 Resolution|--- |WAITINGFORINFO

--- Comment #24 from Michael Weghorn  ---
@Dario: Thanks for the update. Good to hear you're no longer having the
problem. This also confirms my assumption that the problem is/was somewhere
during the print processing.

@Germano: Thanks for the additional info. That new 'error_log' does actually
contain the required information and I think I can somewhat reproduce the issue
in a Fedora 27 VM now. (not using a real printer and just running part of the
CUPS filters and using an external tool to view the generated file, but the
result looks like it should be what you described).

Can you confirm that attachment 111896 resembles the output you get on your
real printer?


(In reply to Germano Massullo from comment #21)
> Created attachment 111870 [details]
> error_log
> 
> I changed the 'ErrorLog' directive in '/etc/cups/cups-files.conf' to 
> 'ErrorLog/var/log /cups/error_log'

Thanks, this helps!


(In reply to Germano Massullo from comment #22)
> > 
> > Is there any file '/etc/cups/lpoptions' or '$HOME/.cups/lpoptions' present?
> 
> Both yes

Can you please try to delete or temporarily rename those, print again and see
whether this resolves the issue?

In case the thing I can reproduce is actually representative for your problem
as well, the problem is related to the print options that are passed to CUPS in
your setup. I cannot reproduce with the options that are passed when I print
the document to my dummy printer in my Fedora VM.


> 
> > 
> > What happens if you print the job file attached in comment 17 directly from
> > the command line using the command 'lp -d  d01250-001' from
> > a directory where this file is located? Is the output the same?
> 
> lp: No such file or directory

Sorry if my instructions were not clear enough. This command would have to be
run from a directory where attachment 111855 was downloaded and extracted (I
guess you put the original file into a tar.gz archive and it was not like that
in the '/var/spool/cups/' directory).
Anyway, in case removing the two 'lpoptions' files resolves your problem, that
test is no longer needed in my eyes.

-- 
You are receiving this mail because:
You are watching all bug changes.

[okular] [Bug 351849] Margins often cut when printing

[Michael Weghorn]

https://bugs.kde.org/show_bug.cgi?id=351849

--- Comment #23 from Michael Weghorn  ---
Created attachment 111896
  --> https://bugs.kde.org/attachment.cgi?id=111896=edit
Test PDF file generated while trying to reproduce the problem

-- 
You are receiving this mail because:
You are watching all bug changes.

[okular] [Bug 351849] Margins often cut when printing

[Simon Andric]

https://bugs.kde.org/show_bug.cgi?id=351849

Simon Andric  changed:

   What|Removed |Added

 CC||simonandr...@gmail.com

-- 
You are receiving this mail because:
You are watching all bug changes.

[okular] [Bug 351849] Margins often cut when printing

[Germano Massullo]

https://bugs.kde.org/show_bug.cgi?id=351849

Germano Massullo  changed:

   What|Removed |Added

 Resolution|WAITINGFORINFO  |---
 Status|NEEDSINFO   |CONFIRMED

--- Comment #22 from Germano Massullo  ---
(In reply to Michael Weghorn from comment #19) 
> How is the printer connected (e.g. a locally connected USB printer or a
> network printer or a printer shared from another host)?

Network printer directly connected to the network

> 
> Is there any file '/etc/cups/lpoptions' or '$HOME/.cups/lpoptions' present?

Both yes

> 
> What happens if you print the job file attached in comment 17 directly from
> the command line using the command 'lp -d  d01250-001' from
> a directory where this file is located? Is the output the same?

lp: No such file or directory

-- 
You are receiving this mail because:
You are watching all bug changes.

[okular] [Bug 351849] Margins often cut when printing

[Germano Massullo]

https://bugs.kde.org/show_bug.cgi?id=351849

--- Comment #21 from Germano Massullo  ---
Created attachment 111870
  --> https://bugs.kde.org/attachment.cgi?id=111870=edit
error_log

I changed the 'ErrorLog' directive in '/etc/cups/cups-files.conf' to 'ErrorLog
/var/log/cups/error_log'

# lpstat -v
dispositivo per Officejet_7110: hp:/net/Officejet_7110_series?ip=**removed by
me**

-- 
You are receiving this mail because:
You are watching all bug changes.

[okular] [Bug 351849] Margins often cut when printing

[Dario Bertero]

https://bugs.kde.org/show_bug.cgi?id=351849

--- Comment #20 from Dario Bertero  ---
Just to clarify my experience while waiting for his response. It happened to me
some time ago with a certain configuration to a network printer managed outside
my control, and a certain printer driver (I cannot remember anymore). Only on
Okular, Evince and other softwares printed fine. After they have made some
obscure updates to the network printing system and changed the authenthication
(it is also possible I selected a different driver from CUPS list, there were
many applicable to the Hp P4015n), I have not experienced the bug anymore.

-- 
You are receiving this mail because:
You are watching all bug changes.

[okular] [Bug 351849] Margins often cut when printing

[Michael Weghorn]

https://bugs.kde.org/show_bug.cgi?id=351849

Michael Weghorn  changed:

   What|Removed |Added

 Resolution|--- |WAITINGFORINFO
 Status|CONFIRMED   |NEEDSINFO

--- Comment #19 from Michael Weghorn  ---
(In reply to Germano Massullo from comment #18)
> (In reply to Germano Massullo from comment #17)
> > Created attachment 111855 [details]
> > d01250-001
> > 
> > Solved with 'PreserveJobFiles Yes' in '/etc/cups/cupsd.conf'
> 
> I mean I managed to get the job file

Thanks for attaching the job file. This is actually the PostScript file that is
generated by Okular and passed to the printing system CUPS.
The file looks totally OK in my eyes; you can open it for viewing in Okular.

In my understanding, this suggests that the problem is only introduced during
the processing inside CUPS (the printing system, e.g. by one of the CUPS
filters or the printer itself). Unless Okular passes any "wrong" options, the
problem probably lies outside of Okular's responsibility.

In order to have a closer look at this, it would be necessary to see which
options are actually passed to CUPS.

Unfortunately those were not shown in the log output of comment 13. Was this
the output of the  command 'sudo journalctl _SYSTEMD_UNIT=cups.service'? If so,
could you please try to change the 'ErrorLog' directive in
'/etc/cups/cups-files.conf' to 'ErrorLog /var/log/cups/error_log', restart cups
('sudo systemctl restart cups.service'), print again and attach the log file
'/var/log/cups/error_log' that should have been created by then. (The mentioned
directive makes the output written to this file instead of syslog/journal, in
case the previous directive was 'ErrorLog syslog'.)

Some more thoughts:

How is the printer connected (e.g. a locally connected USB printer or a network
printer or a printer shared from another host)? Can you please post the output
of the command 'lpstat -v' (or 'lpstat -v | grep ')?

Is there any file '/etc/cups/lpoptions' or '$HOME/.cups/lpoptions' present?


What happens if you print the job file attached in comment 17 directly from the
command line using the command 'lp -d  d01250-001' from a
directory where this file is located? Is the output the same?

-- 
You are receiving this mail because:
You are watching all bug changes.

[okular] [Bug 351849] Margins often cut when printing

[Germano Massullo]

https://bugs.kde.org/show_bug.cgi?id=351849

Germano Massullo  changed:

   What|Removed |Added

 Status|NEEDSINFO   |CONFIRMED
 Ever confirmed|0   |1
 Resolution|WAITINGFORINFO  |---

--- Comment #18 from Germano Massullo  ---
(In reply to Germano Massullo from comment #17)
> Created attachment 111855 [details]
> d01250-001
> 
> Solved with 'PreserveJobFiles Yes' in '/etc/cups/cupsd.conf'

I mean I managed to get the job file

-- 
You are receiving this mail because:
You are watching all bug changes.

[okular] [Bug 351849] Margins often cut when printing

[Germano Massullo]

https://bugs.kde.org/show_bug.cgi?id=351849

--- Comment #17 from Germano Massullo  ---
Created attachment 111855
  --> https://bugs.kde.org/attachment.cgi?id=111855=edit
d01250-001

Solved with 'PreserveJobFiles Yes' in '/etc/cups/cupsd.conf'

-- 
You are receiving this mail because:
You are watching all bug changes.

[okular] [Bug 351849] Margins often cut when printing

[Michael Weghorn]

https://bugs.kde.org/show_bug.cgi?id=351849

Michael Weghorn  changed:

   What|Removed |Added

 Resolution|--- |WAITINGFORINFO
 Status|UNCONFIRMED |NEEDSINFO

--- Comment #16 from Michael Weghorn  ---
The information requested in comment 15 is needed to further analyse this
issue.

-- 
You are receiving this mail because:
You are watching all bug changes.

[okular] [Bug 351849] Margins often cut when printing

[Michael Weghorn]

https://bugs.kde.org/show_bug.cgi?id=351849

--- Comment #15 from Michael Weghorn  ---
(In reply to Germano Massullo from comment #14)
> # ls /var/spool/cups/
> returns a list of files of c
> I took the file of lastest print job ID, and its size is 1,5 kB. Is it the
> file you asked for?
> 
> Best regards

Thanks for the additional information.

Hm, no the c files are something different. You might have to set
'PreserveJobFiles Yes' in '/etc/cups/cupsd.conf' and restart CUPS in order for
the "correct" files to be preserved there after printing. Can you try to print
again after setting this? (You can also use 'PreserveJobFiles 86400', which
will just keep the 'd file for one day or reset to 'No' afterwards,
since keeping all documents forever might consume quite some space after a
while if you print a lot...).

Unfortunately, the cups error log does not contain all of the information I
expected. There should usually be more information on the print processing,
e.g. some lines with 'argv' in them, e.g. 'argv[5]' would show the options
passed to CUPS. Did the print job finish before you copied the file? May I ask
you to do this once again to see whether the information is contained then?

-- 
You are receiving this mail because:
You are watching all bug changes.

[okular] [Bug 351849] Margins often cut when printing

[Germano Massullo]

https://bugs.kde.org/show_bug.cgi?id=351849

--- Comment #14 from Germano Massullo  ---
(In reply to Michael Weghorn from comment #12)
> It would also be helpful if you could attach the file generated by Okular
> for printing. This one will be located at '/var/spool/cups/d_001'
> (where '' is replaced by the actual job ID).

# ls /var/spool/cups/
returns a list of files of c
I took the file of lastest print job ID, and its size is 1,5 kB. Is it the file
you asked for?

Best regards

-- 
You are receiving this mail because:
You are watching all bug changes.

[okular] [Bug 351849] Margins often cut when printing

[Germano Massullo]

https://bugs.kde.org/show_bug.cgi?id=351849

--- Comment #13 from Germano Massullo  ---
Created attachment 111689
  --> https://bugs.kde.org/attachment.cgi?id=111689=edit
cups debug log

-- 
You are receiving this mail because:
You are watching all bug changes.

[okular] [Bug 351849] Margins often cut when printing

[Michael Weghorn]

https://bugs.kde.org/show_bug.cgi?id=351849

--- Comment #12 from Michael Weghorn  ---
The error_log from CUPS (the printing system) might help to further analyse
this. Can you set the 'LogLevel' directive in '/etc/cups/cupsd.conf' to
'LogLevel debug', restart CUPS ('sudo systemctl restart cups.service') and
print again?

Depending on the CUPS configuration, the relevant log output will then either
go to the file '/var/log/cups/error_log' or can be seen with the command 'sudo
journalctl _SYSTEMD_UNIT=cups.service'.

Can you attach the error_log or the output of the above command here?

It would also be helpful if you could attach the file generated by Okular for
printing. This one will be located at '/var/spool/cups/d_001' (where
'' is replaced by the actual job ID).

-- 
You are receiving this mail because:
You are watching all bug changes.

[okular] [Bug 351849] Margins often cut when printing

[Germano Massullo]

https://bugs.kde.org/show_bug.cgi?id=351849

--- Comment #11 from Germano Massullo  ---
Created attachment 111657
  --> https://bugs.kde.org/attachment.cgi?id=111657=edit
affected pdf

(In reply to Michael Weghorn from comment #10)
> Can you also attach the PDF file with which you are experiencing the problem?

I attached it in a compressed version it to avoid indexing from internet search
engines. The cutted parts are:
- upper part of logo in upper margin of the page
- bottom text in bottom part of the page.
I experienced the problem also with other documents.

Evince instead prints the document correctly

> Which page size is selected in the print dialog for the printer?

In HP Device Manager: A4 Autoduplex 210x297mm
in Okular: A4 210x297mm

-- 
You are receiving this mail because:
You are watching all bug changes.

[okular] [Bug 351849] Margins often cut when printing

[Michael Weghorn]

https://bugs.kde.org/show_bug.cgi?id=351849

--- Comment #10 from Michael Weghorn  ---
(In reply to Germano Massullo from comment #8)
> Created attachment 111603 [details]
> HP Officejet 7110 ppd
> 
> okular-17.12.1
> I came to this bugreport while experiencing the problem on another PDF I was
> printing.
> In ppd folder there is also a ppd.o file, do you need it too?

Thanks for attaching the PPD file.
Can you also attach the PDF file with which you are experiencing the problem?

Which page size is selected in the print dialog for the printer?

-- 
You are receiving this mail because:
You are watching all bug changes.

[okular] [Bug 351849] Margins often cut when printing

[Germano Massullo]

https://bugs.kde.org/show_bug.cgi?id=351849

--- Comment #9 from Germano Massullo  ---
(In reply to Germano Massullo from comment #8)
> Created attachment 111603 [details]
> HP Officejet 7110 ppd
> 
> okular-17.12.1
> I came to this bugreport while experiencing the problem on another PDF I was
> printing.
> In ppd folder there is also a ppd.o file, do you need it too?

I have forgotten to say that my distribution is Fedora 27

-- 
You are receiving this mail because:
You are watching all bug changes.

[okular] [Bug 351849] Margins often cut when printing

[Germano Massullo]

https://bugs.kde.org/show_bug.cgi?id=351849

Germano Massullo  changed:

   What|Removed |Added

 CC||germano.massu...@gmail.com

--- Comment #8 from Germano Massullo  ---
Created attachment 111603
  --> https://bugs.kde.org/attachment.cgi?id=111603=edit
HP Officejet 7110 ppd

okular-17.12.1
I came to this bugreport while experiencing the problem on another PDF I was
printing.
In ppd folder there is also a ppd.o file, do you need it too?

-- 
You are receiving this mail because:
You are watching all bug changes.

[okular] [Bug 351849] Margins often cut when printing

[Michael Weghorn]

https://bugs.kde.org/show_bug.cgi?id=351849

--- Comment #7 from Michael Weghorn  ---
@Dario: Does this problem still exist with a current Okular version?
If so: Can you please attach the PPD file of the printer in use (which should
be located at /etc/cups/ppd/.ppd)?

-- 
You are receiving this mail because:
You are watching all bug changes.

[okular] [Bug 351849] Margins often cut when printing

[Michael Weghorn]

https://bugs.kde.org/show_bug.cgi?id=351849

Michael Weghorn  changed:

   What|Removed |Added

 CC||m.wegh...@posteo.de

-- 
You are receiving this mail because:
You are watching all bug changes.

[okular] [Bug 351849] Margins often cut when printing

[James Funk via KDE Bugzilla]

https://bugs.kde.org/show_bug.cgi?id=351849

--- Comment #6 from James Funk  ---
If I read software manager correctly, CUPS version is 1.5.4-21.9.1 (x86-64)

-- 
You are receiving this mail because:
You are watching all bug changes.

[okular] [Bug 351849] Margins often cut when printing

[Rex Dieter via KDE Bugzilla]

https://bugs.kde.org/show_bug.cgi?id=351849

Rex Dieter  changed:

   What|Removed |Added

 CC||rdie...@math.unl.edu

--- Comment #5 from Rex Dieter  ---
What version of cups?  If 1.7.x, maybe a dup of bug #334653 and/or bug #330820

-- 
You are receiving this mail because:
You are watching all bug changes.

[okular] [Bug 351849] Margins often cut when printing

[James Funk via KDE Bugzilla]

https://bugs.kde.org/show_bug.cgi?id=351849

--- Comment #4 from James Funk  ---
(In reply to James Funk from comment #3)
> I wonder if my problem is the same? Or is mine a similar problem?  When I
> try to print the PDF at
> http://www.ritetemp-thermostats.com/80XX/images/8082C_operation_guide.pdf  ,
> the printout has only part of the page. It is as if the page image had been
> enlarged, and the part of it gets printed on my 8.5 inch by 11 inch paper.

I neglected to mention some things. I'm using a Brother HL-5140 laser printer,
OpenSuSE 13.2

-- 
You are receiving this mail because:
You are watching all bug changes.

[okular] [Bug 351849] Margins often cut when printing

[James Funk via KDE Bugzilla]

https://bugs.kde.org/show_bug.cgi?id=351849

James Funk  changed:

   What|Removed |Added

 CC||marathon...@yahoo.com

--- Comment #3 from James Funk  ---
I wonder if my problem is the same? Or is mine a similar problem?  When I try
to print the PDF at
http://www.ritetemp-thermostats.com/80XX/images/8082C_operation_guide.pdf  ,
the printout has only part of the page. It is as if the page image had been
enlarged, and the part of it gets printed on my 8.5 inch by 11 inch paper.

-- 
You are receiving this mail because:
You are watching all bug changes.