[kmail2] [Bug 351814] Kmail 15.08 will not sync Outlook365 IMAP Folders

[Jan-Matthias Braun]

https://bugs.kde.org/show_bug.cgi?id=351814

--- Comment #17 from Jan-Matthias Braun  ---
Hi!

(In reply to jat255 from comment #16)
> (In reply to Jan-Matthias Braun from comment #7)
[...]
> This sounds like you may want to open another bug report. To keep this one
> clean, it would probably be best to keep it to people whose IMAP folders are
> not getting updated at all. 

Actually, I am not convinced that these are two distinct behaviours. For the
first, the imap-logs seem to be the same as in the original report, i.e., I
would suspect a higher load of the corresponding resource for all these cases,
at least it seems to be logging activity all the time. For the second---as an
update, my INBOX right now hasn't been updated since 23rd of September, the
resource being online and working all the while. This makes every update a
stochastic event at best and the time lag has jumped from almost daily over
after three days to not in all since 23rd of September. In other words, there
is no reliable working component, but the symptoms seem similar, which makes it
seem that I sometimes get lucky for small folders with 1-3 (!) e-Mails in them.

> On another note, has anyone from the kmail team seen/commented on this bug?
> There seem to be a lot people willing to help diagnose the problem, but very
> few suggestions at this point. As Orion noted, this is a showstopper and I
> have completely stopped using kmail because it is useless to me under
> plasma. I wonder if there's a better way to get the devs' attention?

Probably irc? I don't know and won't have time to check for a little longer.

All the best and good luck,

Jan

-- 
You are receiving this mail because:
You are the assignee for the bug.
___
Kdepim-bugs mailing list
Kdepim-bugs@kde.org
https://mail.kde.org/mailman/listinfo/kdepim-bugs

[kmail2] [Bug 351814] Kmail 15.08 will not sync Outlook365 IMAP Folders

[Luis Silva]

https://bugs.kde.org/show_bug.cgi?id=351814

Luis Silva  changed:

   What|Removed |Added

 CC||lacsi...@gmail.com

--- Comment #18 from Luis Silva  ---
I can confirm the problem. However, to me it all started when my email provider
upgraded to Outlook365. Outlook has never been standard imap so that might be
the root cause of the problem.

-- 
You are receiving this mail because:
You are the assignee for the bug.
___
Kdepim-bugs mailing list
Kdepim-bugs@kde.org
https://mail.kde.org/mailman/listinfo/kdepim-bugs

[kmail2] [Bug 351814] Kmail 15.08 will not sync Outlook365 IMAP Folders

[jat255]

https://bugs.kde.org/show_bug.cgi?id=351814

--- Comment #15 from jat...@gmail.com ---
(In reply to Jan-Matthias Braun from comment #7)
> Hi!
> 
> I am using kde-apps 15.08.1 version of kmail and I am having problems with
> an Exchange 2010 system, afaik. Nonetheless the symptoms are similar.
> Sometimes I am getting my INBOX updated, but most of the day not. I cannot
> even reproduce the update reliably. Stopping akonadi and restarting kmail
> won't work.
> 
> I too am seeing this endless sequence in my imap-log:
> ...
> S: * SEARCH
> S: A032761 OK SEARCH completed.
> C: A032762 UID SEARCH UID 65508001:6551
> S: * SEARCH
> S: A032762 OK SEARCH completed.
> C: A032763 UID SEARCH UID 65510001:65512000
> ... and so on and on.
> 
> In my .xsession-errors I got the impression, that it actually gets the new
> mails and feeds them to the indexer:
> Wrote 19189 bytes to  ".../.local/share/akonadi/file_db_data/992243_r0"
> log_akonadi_indexer_agent: indexed  126
> akonadiagentbase_log: 2837
> log_akonadi_indexer_agent: Processing collection:  126
> log_akonadi_indexer_agent:
> log_akonadi_indexer_agent: Indexing Valid new e-Mail 1
> log_akonadi_indexer_agent: Indexing Valid new e-Mail 2
> log_akonadi_indexer_agent: Indexing Valid new e-Mail 3
> log_akonadi_indexer_agent: Indexing Valid new e-Mail 4
> log_akonadi_indexer_agent: Indexing Valid new e-Mail 5
> log_akonadi_indexer_agent: Indexed  5  items in (ms):  23
> log_akonadi_indexer_agent: Indexing complete. Total time:  25
> log_akonadi_indexer_agent: indexed  127
> log_akonadi_indexer_agent: Processing collection:  127
> log_akonadi_indexer_agent:
> log_akonadi_indexer_agent: Indexing Valid new e-Mail 1
> log_akonadi_indexer_agent: Indexing Valid new e-Mail 2
> log_akonadi_indexer_agent: Indexing Valid new e-Mail 3
> log_akonadi_indexer_agent: Indexed  3  items in (ms):  13
> log_akonadi_indexer_agent: Indexing complete. Total time:  15
> log_akonadi_indexer_agent: Processing done
> 
> All those e-Mail-Subjects are new and not in my inbox. For at least half a
> dozen akonadi restarts I was only seeing them once.
> 
> So, different exchange server version, similar output and it looks like the
> new mails are indexed. But I am getting only around one INBOX update a day.
> All other accounts are working flawlessly.
> 
> What can I do to help?
> 
> All the best,
> 
> Jan

Jan, 

This sounds like you may want to open another bug report. To keep this one
clean, it would probably be best to keep it to people whose IMAP folders are
not getting updated at all. 

On another note, has anyone from the kmail team seen/commented on this bug?
There seem to be a lot people willing to help diagnose the problem, but very
few suggestions at this point. As Orion noted, this is a showstopper and I have
completely stopped using kmail because it is useless to me under plasma. I
wonder if there's a better way to get the devs' attention?

-- 
You are receiving this mail because:
You are the assignee for the bug.
___
Kdepim-bugs mailing list
Kdepim-bugs@kde.org
https://mail.kde.org/mailman/listinfo/kdepim-bugs

[kmail2] [Bug 351814] Kmail 15.08 will not sync Outlook365 IMAP Folders

[jat255]

https://bugs.kde.org/show_bug.cgi?id=351814

--- Comment #16 from jat...@gmail.com ---
(In reply to Jan-Matthias Braun from comment #7)
> Hi!
> 
> I am using kde-apps 15.08.1 version of kmail and I am having problems with
> an Exchange 2010 system, afaik. Nonetheless the symptoms are similar.
> Sometimes I am getting my INBOX updated, but most of the day not. I cannot
> even reproduce the update reliably. Stopping akonadi and restarting kmail
> won't work.
> 
> I too am seeing this endless sequence in my imap-log:
> ...
> S: * SEARCH
> S: A032761 OK SEARCH completed.
> C: A032762 UID SEARCH UID 65508001:6551
> S: * SEARCH
> S: A032762 OK SEARCH completed.
> C: A032763 UID SEARCH UID 65510001:65512000
> ... and so on and on.
> 
> In my .xsession-errors I got the impression, that it actually gets the new
> mails and feeds them to the indexer:
> Wrote 19189 bytes to  ".../.local/share/akonadi/file_db_data/992243_r0"
> log_akonadi_indexer_agent: indexed  126
> akonadiagentbase_log: 2837
> log_akonadi_indexer_agent: Processing collection:  126
> log_akonadi_indexer_agent:
> log_akonadi_indexer_agent: Indexing Valid new e-Mail 1
> log_akonadi_indexer_agent: Indexing Valid new e-Mail 2
> log_akonadi_indexer_agent: Indexing Valid new e-Mail 3
> log_akonadi_indexer_agent: Indexing Valid new e-Mail 4
> log_akonadi_indexer_agent: Indexing Valid new e-Mail 5
> log_akonadi_indexer_agent: Indexed  5  items in (ms):  23
> log_akonadi_indexer_agent: Indexing complete. Total time:  25
> log_akonadi_indexer_agent: indexed  127
> log_akonadi_indexer_agent: Processing collection:  127
> log_akonadi_indexer_agent:
> log_akonadi_indexer_agent: Indexing Valid new e-Mail 1
> log_akonadi_indexer_agent: Indexing Valid new e-Mail 2
> log_akonadi_indexer_agent: Indexing Valid new e-Mail 3
> log_akonadi_indexer_agent: Indexed  3  items in (ms):  13
> log_akonadi_indexer_agent: Indexing complete. Total time:  15
> log_akonadi_indexer_agent: Processing done
> 
> All those e-Mail-Subjects are new and not in my inbox. For at least half a
> dozen akonadi restarts I was only seeing them once.
> 
> So, different exchange server version, similar output and it looks like the
> new mails are indexed. But I am getting only around one INBOX update a day.
> All other accounts are working flawlessly.
> 
> What can I do to help?
> 
> All the best,
> 
> Jan

Jan, 

This sounds like you may want to open another bug report. To keep this one
clean, it would probably be best to keep it to people whose IMAP folders are
not getting updated at all. 

On another note, has anyone from the kmail team seen/commented on this bug?
There seem to be a lot people willing to help diagnose the problem, but very
few suggestions at this point. As Orion noted, this is a showstopper and I have
completely stopped using kmail because it is useless to me under plasma. I
wonder if there's a better way to get the devs' attention?

-- 
You are receiving this mail because:
You are the assignee for the bug.
___
Kdepim-bugs mailing list
Kdepim-bugs@kde.org
https://mail.kde.org/mailman/listinfo/kdepim-bugs

[kmail2] [Bug 351814] Kmail 15.08 will not sync Outlook365 IMAP Folders

[Orion]

https://bugs.kde.org/show_bug.cgi?id=351814

--- Comment #14 from Orion  ---
I can add that, at least for me still on Kubuntu 15.10 Beta2 with all upgrades
this also affects pop3 access to office365.com. Just to test I deleted the IMAP
and created a POP3 account instead. 

Same outcome - no fetching takes place

this is a "showstopper" to me - I have to have access to office365.com and I
need the mail offline, not only via webmail or similar. 

This works just fine on "pre Plasma5 KMail"

-- 
You are receiving this mail because:
You are the assignee for the bug.
___
Kdepim-bugs mailing list
Kdepim-bugs@kde.org
https://mail.kde.org/mailman/listinfo/kdepim-bugs

[kmail2] [Bug 351814] Kmail 15.08 will not sync Outlook365 IMAP Folders

[Jan-Matthias Braun]

https://bugs.kde.org/show_bug.cgi?id=351814

--- Comment #13 from Jan-Matthias Braun  ---
The funny thing is, that smaller folders, like the Junk-Mail-Folder, updates
occur.

The inbox folder is quite huge, so I tried to move two years worth of e-Mails,
but this action never got synced and probably made things only worse.

-- 
You are receiving this mail because:
You are the assignee for the bug.
___
Kdepim-bugs mailing list
Kdepim-bugs@kde.org
https://mail.kde.org/mailman/listinfo/kdepim-bugs

[kmail2] [Bug 351814] Kmail 15.08 will not sync Outlook365 IMAP Folders

[Jan-Matthias Braun]

https://bugs.kde.org/show_bug.cgi?id=351814

--- Comment #12 from Jan-Matthias Braun  ---
Hi, I cannot tell for bug #351993, as I am only experiencing this problem with
our corporate exchange server. All other accounts are working flawlessly and
respond fast. The same goes for bug #352701 -- this is a very localised one
resource-only problem for me.

For this exchange server imap idle never really seemed to have worked and now
fetching mails seems to be stuck with some demanding operation which never
seems to end. So I guess there is a general problem with the exchange server.

-- 
You are receiving this mail because:
You are the assignee for the bug.
___
Kdepim-bugs mailing list
Kdepim-bugs@kde.org
https://mail.kde.org/mailman/listinfo/kdepim-bugs

[kmail2] [Bug 351814] Kmail 15.08 will not sync Outlook365 IMAP Folders

[Martin Kostolný]

https://bugs.kde.org/show_bug.cgi?id=351814

Martin Kostolný  changed:

   What|Removed |Added

 CC||clearmar...@zoho.com

--- Comment #9 from Martin Kostolný  ---
I just commented another bug (https://bugs.kde.org/show_bug.cgi?id=351993)
which seems to be a duplicate of this one.

-- 
You are receiving this mail because:
You are the assignee for the bug.
___
Kdepim-bugs mailing list
Kdepim-bugs@kde.org
https://mail.kde.org/mailman/listinfo/kdepim-bugs

[kmail2] [Bug 351814] Kmail 15.08 will not sync Outlook365 IMAP Folders

[Martin Kostolný]

https://bugs.kde.org/show_bug.cgi?id=351814

--- Comment #10 from Martin Kostolný  ---
Maybe another duplicate here: https://bugs.kde.org/show_bug.cgi?id=352701
But there is also a word about Kolab account (apart from Office365).

-- 
You are receiving this mail because:
You are the assignee for the bug.
___
Kdepim-bugs mailing list
Kdepim-bugs@kde.org
https://mail.kde.org/mailman/listinfo/kdepim-bugs

[kmail2] [Bug 351814] Kmail 15.08 will not sync Outlook365 IMAP Folders

[Jan-Matthias Braun]

https://bugs.kde.org/show_bug.cgi?id=351814

--- Comment #11 from Jan-Matthias Braun  ---
Another observation is, that the corresponding akondi_imap_resource is quite
CPU-demanding; most of the time with around 15 % on my system. The Outlook
resource is at 50 minutes compute time right now, in comparison to below 10
seconds for my three other resources.

Nonetheless, I won't see new mails for days. Today (Wednesday) I saw the first
update since Friday. The outlook resource has always been a bit slower with
updates than the others, but only with the current version I am seeing no
updates at all.

Is there any specific diagnostic I can run? For example to better understand
the imap logs?

-- 
You are receiving this mail because:
You are the assignee for the bug.
___
Kdepim-bugs mailing list
Kdepim-bugs@kde.org
https://mail.kde.org/mailman/listinfo/kdepim-bugs

[kmail2] [Bug 351814] Kmail 15.08 will not sync Outlook365 IMAP Folders

[Orion]

https://bugs.kde.org/show_bug.cgi?id=351814

Orion  changed:

   What|Removed |Added

 CC||orion200...@yahoo.co.uk

--- Comment #6 from Orion  ---
seeing the same on Kubuntu 15.10 Beta
KMail 4.81 Beta

office365.com - can create IMAP account and subscribe to folders. Fetching
starts, Akonadi even reports correct numbers of items in a folder but nothing
happens apart 0%

On my production system Kubuntu 14.10, Kmail 4.14.2 this works just fine

-- 
You are receiving this mail because:
You are the assignee for the bug.
___
Kdepim-bugs mailing list
Kdepim-bugs@kde.org
https://mail.kde.org/mailman/listinfo/kdepim-bugs

[kmail2] [Bug 351814] Kmail 15.08 will not sync Outlook365 IMAP Folders

[Jan-Matthias Braun]

https://bugs.kde.org/show_bug.cgi?id=351814

Jan-Matthias Braun  changed:

   What|Removed |Added

 CC||jan_br...@gmx.net

--- Comment #7 from Jan-Matthias Braun  ---
Hi!

I am using kde-apps 15.08.1 version of kmail and I am having problems with an
Exchange 2010 system, afaik. Nonetheless the symptoms are similar. Sometimes I
am getting my INBOX updated, but most of the day not. I cannot even reproduce
the update reliably. Stopping akonadi and restarting kmail won't work.

I too am seeing this endless sequence in my imap-log:
...
S: * SEARCH
S: A032761 OK SEARCH completed.
C: A032762 UID SEARCH UID 65508001:6551
S: * SEARCH
S: A032762 OK SEARCH completed.
C: A032763 UID SEARCH UID 65510001:65512000
... and so on and on.

In my .xsession-errors I got the impression, that it actually gets the new
mails and feeds them to the indexer:
Wrote 19189 bytes to  ".../.local/share/akonadi/file_db_data/992243_r0"
log_akonadi_indexer_agent: indexed  126
akonadiagentbase_log: 2837
log_akonadi_indexer_agent: Processing collection:  126
log_akonadi_indexer_agent:
log_akonadi_indexer_agent: Indexing Valid new e-Mail 1
log_akonadi_indexer_agent: Indexing Valid new e-Mail 2
log_akonadi_indexer_agent: Indexing Valid new e-Mail 3
log_akonadi_indexer_agent: Indexing Valid new e-Mail 4
log_akonadi_indexer_agent: Indexing Valid new e-Mail 5
log_akonadi_indexer_agent: Indexed  5  items in (ms):  23
log_akonadi_indexer_agent: Indexing complete. Total time:  25
log_akonadi_indexer_agent: indexed  127
log_akonadi_indexer_agent: Processing collection:  127
log_akonadi_indexer_agent:
log_akonadi_indexer_agent: Indexing Valid new e-Mail 1
log_akonadi_indexer_agent: Indexing Valid new e-Mail 2
log_akonadi_indexer_agent: Indexing Valid new e-Mail 3
log_akonadi_indexer_agent: Indexed  3  items in (ms):  13
log_akonadi_indexer_agent: Indexing complete. Total time:  15
log_akonadi_indexer_agent: Processing done

All those e-Mail-Subjects are new and not in my inbox. For at least half a
dozen akonadi restarts I was only seeing them once.

So, different exchange server version, similar output and it looks like the new
mails are indexed. But I am getting only around one INBOX update a day. All
other accounts are working flawlessly.

What can I do to help?

All the best,

Jan

-- 
You are receiving this mail because:
You are the assignee for the bug.
___
Kdepim-bugs mailing list
Kdepim-bugs@kde.org
https://mail.kde.org/mailman/listinfo/kdepim-bugs

[kmail2] [Bug 351814] Kmail 15.08 will not sync Outlook365 IMAP Folders

[Jan-Matthias Braun]

https://bugs.kde.org/show_bug.cgi?id=351814

Jan-Matthias Braun  changed:

   What|Removed |Added

 Ever confirmed|0   |1
 Status|UNCONFIRMED |CONFIRMED

--- Comment #8 from Jan-Matthias Braun  ---
*** This bug has been confirmed by popular vote. ***

-- 
You are receiving this mail because:
You are the assignee for the bug.
___
Kdepim-bugs mailing list
Kdepim-bugs@kde.org
https://mail.kde.org/mailman/listinfo/kdepim-bugs

[kmail2] [Bug 351814] Kmail 15.08 will not sync Outlook365 IMAP Folders

[Davide Gianforte]

https://bugs.kde.org/show_bug.cgi?id=351814

Davide Gianforte  changed:

   What|Removed |Added

 CC||dav...@gengisdave.org

--- Comment #5 from Davide Gianforte  ---
I have the same issue. I have latest Applications 15.08.1.

At work I use KDE 4.14.3 and IMAP works fine.

-- 
You are receiving this mail because:
You are the assignee for the bug.
___
Kdepim-bugs mailing list
Kdepim-bugs@kde.org
https://mail.kde.org/mailman/listinfo/kdepim-bugs

[kmail2] [Bug 351814] Kmail 15.08 will not sync Outlook365 IMAP Folders

[John Rowley]

https://bugs.kde.org/show_bug.cgi?id=351814

John Rowley  changed:

   What|Removed |Added

 CC||john.rowle...@gmail.com

--- Comment #4 from John Rowley  ---
I too, am having this problem. Office 365 business account, getting stuck at 0%
when syncing folders (folders which themselves are created just fine). I've
tried clearing the cache of the account and checking that its status is marked
as "Online". Thunderbird works fine.

Nethogs reports a constant 1-5KB/s traffic from process
"/usr/bin/akonadi_imap_resource" while it's syncing. tcpdump reports a constant
stream of the following two packets:

  19:05:03.232365 IP (tos 0x0, ttl 64, id 56774, offset 0, flags [DF], proto
TCP (6), length 157)
arch.59582 > 132.245.76.210.imaps: Flags [P.], cksum 0x9402 (incorrect ->
0x267f), seq 1873:1990, ack 1989, win 768, length 117
  19:05:03.333080 IP (tos 0x0, ttl 45, id 13447, offset 0, flags [DF], proto
TCP (6), length 157)
132.245.76.210.imaps > arch.59582: Flags [P.], cksum 0x85f0 (correct), seq
1989:2106, ack 1990, win 4016, length 117

IMAP_TRACE=1 output: http://pastebin.com/Wtifd4c5 - ("akonadictl restart &&
kmail" in a terminal).

-- 
You are receiving this mail because:
You are the assignee for the bug.
___
Kdepim-bugs mailing list
Kdepim-bugs@kde.org
https://mail.kde.org/mailman/listinfo/kdepim-bugs

[kmail2] [Bug 351814] Kmail 15.08 will not sync Outlook365 IMAP Folders

[Markus Heß]

https://bugs.kde.org/show_bug.cgi?id=351814

Markus Heß  changed:

   What|Removed |Added

 CC||markus.h...@etit.tu-chemnit
   ||z.de

--- Comment #3 from Markus Heß  ---
I have the issue when I try to sync with a MS Exchange account.

-- 
You are receiving this mail because:
You are the assignee for the bug.
___
Kdepim-bugs mailing list
Kdepim-bugs@kde.org
https://mail.kde.org/mailman/listinfo/kdepim-bugs

[kmail2] [Bug 351814] Kmail 15.08 will not sync Outlook365 IMAP Folders

[jat255]

https://bugs.kde.org/show_bug.cgi?id=351814

jat...@gmail.com changed:

   What|Removed |Added

 CC||jat...@gmail.com

--- Comment #1 from jat...@gmail.com ---
This bug also affects me, using my workplace's IMAP server (which worked fine
on previous versions of Kmail). The server responds, as it can auto-detect SSL
settings, and the folder tree downloads, but no messages will download. 

No amount of aborting, syncing, or restarting from the akonadi console helps,
it just sticks on "Syncing folder 'Inbox' (0%)" forever with no particular
output to the terminal. Every now and again, it will stop as though it
completed, but still no messages appear. My IMAP logs are also attached and
look similar to Daniel's.

-- 
You are receiving this mail because:
You are the assignee for the bug.
___
Kdepim-bugs mailing list
Kdepim-bugs@kde.org
https://mail.kde.org/mailman/listinfo/kdepim-bugs

[kmail2] [Bug 351814] Kmail 15.08 will not sync Outlook365 IMAP Folders

[jat255]

https://bugs.kde.org/show_bug.cgi?id=351814

--- Comment #2 from jat...@gmail.com ---
Created attachment 94360
  --> https://bugs.kde.org/attachment.cgi?id=94360=edit
IMAP logs generated when trying to download messages

Used the following commands to generate this output: 

export KIMAP_LOGFILE=/tmp/imap.log
akonadictl restart

-- 
You are receiving this mail because:
You are the assignee for the bug.
___
Kdepim-bugs mailing list
Kdepim-bugs@kde.org
https://mail.kde.org/mailman/listinfo/kdepim-bugs