[Kernel-packages] [Bug 1813820] Re: Waking from Suspend causes screen to appear with grey static (like a TV with no signal)

[Craig Stein]

today I started to follow the steps here:
https://wiki.ubuntu.com/DebuggingKernelSuspend

I found this in the dmesg after replicating the problem with pm_trace

[0.950964]   Magic number: 0:66:1001
[0.950965]   hash matches drivers/base/power/main.c:1012

Is there more going on here perhaps than a video driver?  Not sure what
else to do with this information.

** Attachment added: "dmesg_post_boot-Mac-removed.txt"
   
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1813820/+attachment/5263125/+files/dmesg_post_boot-Mac-removed.txt

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https://bugs.launchpad.net/bugs/1813820

Title:
  Waking from Suspend causes screen to appear with grey static (like a
  TV with no signal)

Status in linux package in Ubuntu:
  Confirmed

Bug description:
  I am running Kubuntu 18.10. This is the PH517-61 Acer Predator Helios
  500 with the Ryzen processor. My first issue I need to deal with is
  Suspend. I have temporarily disabled suspend in the kcmshell5
  configuration. If I do let the laptop suspend and then hit the
  keyboard I get what appears to be a 1950s TV with no signal. At this
  point I manually power down and then power up again and am able to
  view things on screen.

  Running these commands I get this information:
  $ journalctl -b -g suspend
  Compiled without pattern matching support

  $ journalctl -b -p3
  -- Logs begin at Sun 2019-01-27 22:00:42 CST, end at Mon 2019-01-28 21:01:54 
CST. --
  Jan 28 20:40:33 craig-Predator-PH517-61 kernel: tpm_crb MSFT0101:00: can't 
request region for resource [mem 0xdf775000-0xdf778fff]
  Jan 28 20:40:42 craig-Predator-PH517-61 spice-vdagent[2100]: Cannot access 
vdagent virtio channel /dev/virtio-ports/com.redhat.spice.0

  $ uname -a
  Linux craig-Predator-PH517-61 4.18.0-13-generic #14-Ubuntu SMP Wed Dec 5 
09:04:24 UTC 2018 x86_64 x86_64 x86_64 GNU/Linux

  This is a Vega 56 card but Kubuntu seems to think it is a Vega 64:
  $ lspci -k | grep -EA3 'VGA|3D|Display'
  08:00.0 VGA compatible controller: Advanced Micro Devices, Inc. [AMD/ATI] 
Vega 10 XT [Radeon RX Vega 64] (rev c7)
  Subsystem: Acer Incorporated [ALI] Vega 10 XT [Radeon RX Vega 64]
  Kernel driver in use: amdgpu
  Kernel modules: amdgpu

  $ glxinfo | grep "OpenGL version"
  OpenGL version string: 4.4 (Compatibility Profile) Mesa 18.2.2

  I will attempt to flesh this out more when I get home.
  --- 
  ProblemType: Bug
  ApportVersion: 2.20.10-0ubuntu13.1
  Architecture: amd64
  AudioDevicesInUse:
   USERPID ACCESS COMMAND
   /dev/snd/controlC1:  craig  2094 F pulseaudio
   /dev/snd/controlC0:  craig  2094 F pulseaudio
  CurrentDesktop: KDE
  DistroRelease: Ubuntu 18.10
  InstallationDate: Installed on 2019-01-28 (1 days ago)
  InstallationMedia: Kubuntu 18.10 "Cosmic Cuttlefish" - Release amd64 
(20181017.2)
  MachineType: Acer Predator PH517-61
  Package: linux (not installed)
  ProcFB: 0 amdgpudrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.18.0-13-generic 
root=UUID=5f69d6c1-716a-41ac-a88c-b271a71ce5a0 ro quiet splash vt.handoff=1
  ProcVersionSignature: Ubuntu 4.18.0-13.14-generic 4.18.17
  RelatedPackageVersions:
   linux-restricted-modules-4.18.0-13-generic N/A
   linux-backports-modules-4.18.0-13-generic  N/A
   linux-firmware 1.175.1
  Tags:  cosmic
  Uname: Linux 4.18.0-13-generic x86_64
  UpgradeStatus: No upgrade log present (probably fresh install)
  UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
  _MarkForUpload: True
  dmi.bios.date: 10/12/2018
  dmi.bios.vendor: Insyde Corp.
  dmi.bios.version: V1.07
  dmi.board.asset.tag: Type2 - Board Asset Tag
  dmi.board.name: Cayman_PRS
  dmi.board.vendor: PRS
  dmi.board.version: V1.07
  dmi.chassis.type: 10
  dmi.chassis.vendor: Chassis Manufacturer
  dmi.chassis.version: Chassis Version
  dmi.modalias: 
dmi:bvnInsydeCorp.:bvrV1.07:bd10/12/2018:svnAcer:pnPredatorPH517-61:pvrV1.07:rvnPRS:rnCayman_PRS:rvrV1.07:cvnChassisManufacturer:ct10:cvrChassisVersion:
  dmi.product.family: Predator Helios 500
  dmi.product.name: Predator PH517-61
  dmi.product.sku: 
  dmi.product.version: V1.07
  dmi.sys.vendor: Acer

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[Kernel-packages] [Bug 1813820] Re: Waking from Suspend causes screen to appear with grey static (like a TV with no signal)

[Craig Stein]

if by chance this is an Acer UEFI bug is there somewhere else I could
report it? either in launchpad or upstream?

-- 
You received this bug notification because you are a member of Kernel
Packages, which is subscribed to linux in Ubuntu.
https://bugs.launchpad.net/bugs/1813820

Title:
  Waking from Suspend causes screen to appear with grey static (like a
  TV with no signal)

Status in linux package in Ubuntu:
  Confirmed

Bug description:
  I am running Kubuntu 18.10. This is the PH517-61 Acer Predator Helios
  500 with the Ryzen processor. My first issue I need to deal with is
  Suspend. I have temporarily disabled suspend in the kcmshell5
  configuration. If I do let the laptop suspend and then hit the
  keyboard I get what appears to be a 1950s TV with no signal. At this
  point I manually power down and then power up again and am able to
  view things on screen.

  Running these commands I get this information:
  $ journalctl -b -g suspend
  Compiled without pattern matching support

  $ journalctl -b -p3
  -- Logs begin at Sun 2019-01-27 22:00:42 CST, end at Mon 2019-01-28 21:01:54 
CST. --
  Jan 28 20:40:33 craig-Predator-PH517-61 kernel: tpm_crb MSFT0101:00: can't 
request region for resource [mem 0xdf775000-0xdf778fff]
  Jan 28 20:40:42 craig-Predator-PH517-61 spice-vdagent[2100]: Cannot access 
vdagent virtio channel /dev/virtio-ports/com.redhat.spice.0

  $ uname -a
  Linux craig-Predator-PH517-61 4.18.0-13-generic #14-Ubuntu SMP Wed Dec 5 
09:04:24 UTC 2018 x86_64 x86_64 x86_64 GNU/Linux

  This is a Vega 56 card but Kubuntu seems to think it is a Vega 64:
  $ lspci -k | grep -EA3 'VGA|3D|Display'
  08:00.0 VGA compatible controller: Advanced Micro Devices, Inc. [AMD/ATI] 
Vega 10 XT [Radeon RX Vega 64] (rev c7)
  Subsystem: Acer Incorporated [ALI] Vega 10 XT [Radeon RX Vega 64]
  Kernel driver in use: amdgpu
  Kernel modules: amdgpu

  $ glxinfo | grep "OpenGL version"
  OpenGL version string: 4.4 (Compatibility Profile) Mesa 18.2.2

  I will attempt to flesh this out more when I get home.
  --- 
  ProblemType: Bug
  ApportVersion: 2.20.10-0ubuntu13.1
  Architecture: amd64
  AudioDevicesInUse:
   USERPID ACCESS COMMAND
   /dev/snd/controlC1:  craig  2094 F pulseaudio
   /dev/snd/controlC0:  craig  2094 F pulseaudio
  CurrentDesktop: KDE
  DistroRelease: Ubuntu 18.10
  InstallationDate: Installed on 2019-01-28 (1 days ago)
  InstallationMedia: Kubuntu 18.10 "Cosmic Cuttlefish" - Release amd64 
(20181017.2)
  MachineType: Acer Predator PH517-61
  Package: linux (not installed)
  ProcFB: 0 amdgpudrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.18.0-13-generic 
root=UUID=5f69d6c1-716a-41ac-a88c-b271a71ce5a0 ro quiet splash vt.handoff=1
  ProcVersionSignature: Ubuntu 4.18.0-13.14-generic 4.18.17
  RelatedPackageVersions:
   linux-restricted-modules-4.18.0-13-generic N/A
   linux-backports-modules-4.18.0-13-generic  N/A
   linux-firmware 1.175.1
  Tags:  cosmic
  Uname: Linux 4.18.0-13-generic x86_64
  UpgradeStatus: No upgrade log present (probably fresh install)
  UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
  _MarkForUpload: True
  dmi.bios.date: 10/12/2018
  dmi.bios.vendor: Insyde Corp.
  dmi.bios.version: V1.07
  dmi.board.asset.tag: Type2 - Board Asset Tag
  dmi.board.name: Cayman_PRS
  dmi.board.vendor: PRS
  dmi.board.version: V1.07
  dmi.chassis.type: 10
  dmi.chassis.vendor: Chassis Manufacturer
  dmi.chassis.version: Chassis Version
  dmi.modalias: 
dmi:bvnInsydeCorp.:bvrV1.07:bd10/12/2018:svnAcer:pnPredatorPH517-61:pvrV1.07:rvnPRS:rnCayman_PRS:rvrV1.07:cvnChassisManufacturer:ct10:cvrChassisVersion:
  dmi.product.family: Predator Helios 500
  dmi.product.name: Predator PH517-61
  dmi.product.sku: 
  dmi.product.version: V1.07
  dmi.sys.vendor: Acer

To manage notifications about this bug go to:
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[Kernel-packages] [Bug 1813820] Re: Waking from Suspend causes screen to appear with grey static (like a TV with no signal)

[Craig Stein]

tested the kernel from here today with the same result:
https://kernel.ubuntu.com/~kernel-ppa/mainline/v5.1-rc4/

generic amd64

-- 
You received this bug notification because you are a member of Kernel
Packages, which is subscribed to linux in Ubuntu.
https://bugs.launchpad.net/bugs/1813820

Title:
  Waking from Suspend causes screen to appear with grey static (like a
  TV with no signal)

Status in linux package in Ubuntu:
  Confirmed

Bug description:
  I am running Kubuntu 18.10. This is the PH517-61 Acer Predator Helios
  500 with the Ryzen processor. My first issue I need to deal with is
  Suspend. I have temporarily disabled suspend in the kcmshell5
  configuration. If I do let the laptop suspend and then hit the
  keyboard I get what appears to be a 1950s TV with no signal. At this
  point I manually power down and then power up again and am able to
  view things on screen.

  Running these commands I get this information:
  $ journalctl -b -g suspend
  Compiled without pattern matching support

  $ journalctl -b -p3
  -- Logs begin at Sun 2019-01-27 22:00:42 CST, end at Mon 2019-01-28 21:01:54 
CST. --
  Jan 28 20:40:33 craig-Predator-PH517-61 kernel: tpm_crb MSFT0101:00: can't 
request region for resource [mem 0xdf775000-0xdf778fff]
  Jan 28 20:40:42 craig-Predator-PH517-61 spice-vdagent[2100]: Cannot access 
vdagent virtio channel /dev/virtio-ports/com.redhat.spice.0

  $ uname -a
  Linux craig-Predator-PH517-61 4.18.0-13-generic #14-Ubuntu SMP Wed Dec 5 
09:04:24 UTC 2018 x86_64 x86_64 x86_64 GNU/Linux

  This is a Vega 56 card but Kubuntu seems to think it is a Vega 64:
  $ lspci -k | grep -EA3 'VGA|3D|Display'
  08:00.0 VGA compatible controller: Advanced Micro Devices, Inc. [AMD/ATI] 
Vega 10 XT [Radeon RX Vega 64] (rev c7)
  Subsystem: Acer Incorporated [ALI] Vega 10 XT [Radeon RX Vega 64]
  Kernel driver in use: amdgpu
  Kernel modules: amdgpu

  $ glxinfo | grep "OpenGL version"
  OpenGL version string: 4.4 (Compatibility Profile) Mesa 18.2.2

  I will attempt to flesh this out more when I get home.
  --- 
  ProblemType: Bug
  ApportVersion: 2.20.10-0ubuntu13.1
  Architecture: amd64
  AudioDevicesInUse:
   USERPID ACCESS COMMAND
   /dev/snd/controlC1:  craig  2094 F pulseaudio
   /dev/snd/controlC0:  craig  2094 F pulseaudio
  CurrentDesktop: KDE
  DistroRelease: Ubuntu 18.10
  InstallationDate: Installed on 2019-01-28 (1 days ago)
  InstallationMedia: Kubuntu 18.10 "Cosmic Cuttlefish" - Release amd64 
(20181017.2)
  MachineType: Acer Predator PH517-61
  Package: linux (not installed)
  ProcFB: 0 amdgpudrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.18.0-13-generic 
root=UUID=5f69d6c1-716a-41ac-a88c-b271a71ce5a0 ro quiet splash vt.handoff=1
  ProcVersionSignature: Ubuntu 4.18.0-13.14-generic 4.18.17
  RelatedPackageVersions:
   linux-restricted-modules-4.18.0-13-generic N/A
   linux-backports-modules-4.18.0-13-generic  N/A
   linux-firmware 1.175.1
  Tags:  cosmic
  Uname: Linux 4.18.0-13-generic x86_64
  UpgradeStatus: No upgrade log present (probably fresh install)
  UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
  _MarkForUpload: True
  dmi.bios.date: 10/12/2018
  dmi.bios.vendor: Insyde Corp.
  dmi.bios.version: V1.07
  dmi.board.asset.tag: Type2 - Board Asset Tag
  dmi.board.name: Cayman_PRS
  dmi.board.vendor: PRS
  dmi.board.version: V1.07
  dmi.chassis.type: 10
  dmi.chassis.vendor: Chassis Manufacturer
  dmi.chassis.version: Chassis Version
  dmi.modalias: 
dmi:bvnInsydeCorp.:bvrV1.07:bd10/12/2018:svnAcer:pnPredatorPH517-61:pvrV1.07:rvnPRS:rnCayman_PRS:rvrV1.07:cvnChassisManufacturer:ct10:cvrChassisVersion:
  dmi.product.family: Predator Helios 500
  dmi.product.name: Predator PH517-61
  dmi.product.sku: 
  dmi.product.version: V1.07
  dmi.sys.vendor: Acer

To manage notifications about this bug go to:
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[Kernel-packages] [Bug 1813820] Re: Waking from Suspend causes screen to appear with grey static (like a TV with no signal)

[Craig Stein]

Reported here: https://bugs.freedesktop.org/show_bug.cgi?id=110117

** Bug watch added: freedesktop.org Bugzilla #110117
   https://bugs.freedesktop.org/show_bug.cgi?id=110117

-- 
You received this bug notification because you are a member of Kernel
Packages, which is subscribed to linux in Ubuntu.
https://bugs.launchpad.net/bugs/1813820

Title:
  Waking from Suspend causes screen to appear with grey static (like a
  TV with no signal)

Status in linux package in Ubuntu:
  Confirmed

Bug description:
  I am running Kubuntu 18.10. This is the PH517-61 Acer Predator Helios
  500 with the Ryzen processor. My first issue I need to deal with is
  Suspend. I have temporarily disabled suspend in the kcmshell5
  configuration. If I do let the laptop suspend and then hit the
  keyboard I get what appears to be a 1950s TV with no signal. At this
  point I manually power down and then power up again and am able to
  view things on screen.

  Running these commands I get this information:
  $ journalctl -b -g suspend
  Compiled without pattern matching support

  $ journalctl -b -p3
  -- Logs begin at Sun 2019-01-27 22:00:42 CST, end at Mon 2019-01-28 21:01:54 
CST. --
  Jan 28 20:40:33 craig-Predator-PH517-61 kernel: tpm_crb MSFT0101:00: can't 
request region for resource [mem 0xdf775000-0xdf778fff]
  Jan 28 20:40:42 craig-Predator-PH517-61 spice-vdagent[2100]: Cannot access 
vdagent virtio channel /dev/virtio-ports/com.redhat.spice.0

  $ uname -a
  Linux craig-Predator-PH517-61 4.18.0-13-generic #14-Ubuntu SMP Wed Dec 5 
09:04:24 UTC 2018 x86_64 x86_64 x86_64 GNU/Linux

  This is a Vega 56 card but Kubuntu seems to think it is a Vega 64:
  $ lspci -k | grep -EA3 'VGA|3D|Display'
  08:00.0 VGA compatible controller: Advanced Micro Devices, Inc. [AMD/ATI] 
Vega 10 XT [Radeon RX Vega 64] (rev c7)
  Subsystem: Acer Incorporated [ALI] Vega 10 XT [Radeon RX Vega 64]
  Kernel driver in use: amdgpu
  Kernel modules: amdgpu

  $ glxinfo | grep "OpenGL version"
  OpenGL version string: 4.4 (Compatibility Profile) Mesa 18.2.2

  I will attempt to flesh this out more when I get home.
  --- 
  ProblemType: Bug
  ApportVersion: 2.20.10-0ubuntu13.1
  Architecture: amd64
  AudioDevicesInUse:
   USERPID ACCESS COMMAND
   /dev/snd/controlC1:  craig  2094 F pulseaudio
   /dev/snd/controlC0:  craig  2094 F pulseaudio
  CurrentDesktop: KDE
  DistroRelease: Ubuntu 18.10
  InstallationDate: Installed on 2019-01-28 (1 days ago)
  InstallationMedia: Kubuntu 18.10 "Cosmic Cuttlefish" - Release amd64 
(20181017.2)
  MachineType: Acer Predator PH517-61
  Package: linux (not installed)
  ProcFB: 0 amdgpudrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.18.0-13-generic 
root=UUID=5f69d6c1-716a-41ac-a88c-b271a71ce5a0 ro quiet splash vt.handoff=1
  ProcVersionSignature: Ubuntu 4.18.0-13.14-generic 4.18.17
  RelatedPackageVersions:
   linux-restricted-modules-4.18.0-13-generic N/A
   linux-backports-modules-4.18.0-13-generic  N/A
   linux-firmware 1.175.1
  Tags:  cosmic
  Uname: Linux 4.18.0-13-generic x86_64
  UpgradeStatus: No upgrade log present (probably fresh install)
  UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
  _MarkForUpload: True
  dmi.bios.date: 10/12/2018
  dmi.bios.vendor: Insyde Corp.
  dmi.bios.version: V1.07
  dmi.board.asset.tag: Type2 - Board Asset Tag
  dmi.board.name: Cayman_PRS
  dmi.board.vendor: PRS
  dmi.board.version: V1.07
  dmi.chassis.type: 10
  dmi.chassis.vendor: Chassis Manufacturer
  dmi.chassis.version: Chassis Version
  dmi.modalias: 
dmi:bvnInsydeCorp.:bvrV1.07:bd10/12/2018:svnAcer:pnPredatorPH517-61:pvrV1.07:rvnPRS:rnCayman_PRS:rvrV1.07:cvnChassisManufacturer:ct10:cvrChassisVersion:
  dmi.product.family: Predator Helios 500
  dmi.product.name: Predator PH517-61
  dmi.product.sku: 
  dmi.product.version: V1.07
  dmi.sys.vendor: Acer

To manage notifications about this bug go to:
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[Kernel-packages] [Bug 1813820] Re: Waking from Suspend causes screen to appear with grey static (like a TV with no signal)

[Craig Stein]

ok produced this with the correct steps this time

** Attachment added: "log.txt"
   
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1813820/+attachment/5246717/+files/log.txt

-- 
You received this bug notification because you are a member of Kernel
Packages, which is subscribed to linux in Ubuntu.
https://bugs.launchpad.net/bugs/1813820

Title:
  Waking from Suspend causes screen to appear with grey static (like a
  TV with no signal)

Status in linux package in Ubuntu:
  Confirmed

Bug description:
  I am running Kubuntu 18.10. This is the PH517-61 Acer Predator Helios
  500 with the Ryzen processor. My first issue I need to deal with is
  Suspend. I have temporarily disabled suspend in the kcmshell5
  configuration. If I do let the laptop suspend and then hit the
  keyboard I get what appears to be a 1950s TV with no signal. At this
  point I manually power down and then power up again and am able to
  view things on screen.

  Running these commands I get this information:
  $ journalctl -b -g suspend
  Compiled without pattern matching support

  $ journalctl -b -p3
  -- Logs begin at Sun 2019-01-27 22:00:42 CST, end at Mon 2019-01-28 21:01:54 
CST. --
  Jan 28 20:40:33 craig-Predator-PH517-61 kernel: tpm_crb MSFT0101:00: can't 
request region for resource [mem 0xdf775000-0xdf778fff]
  Jan 28 20:40:42 craig-Predator-PH517-61 spice-vdagent[2100]: Cannot access 
vdagent virtio channel /dev/virtio-ports/com.redhat.spice.0

  $ uname -a
  Linux craig-Predator-PH517-61 4.18.0-13-generic #14-Ubuntu SMP Wed Dec 5 
09:04:24 UTC 2018 x86_64 x86_64 x86_64 GNU/Linux

  This is a Vega 56 card but Kubuntu seems to think it is a Vega 64:
  $ lspci -k | grep -EA3 'VGA|3D|Display'
  08:00.0 VGA compatible controller: Advanced Micro Devices, Inc. [AMD/ATI] 
Vega 10 XT [Radeon RX Vega 64] (rev c7)
  Subsystem: Acer Incorporated [ALI] Vega 10 XT [Radeon RX Vega 64]
  Kernel driver in use: amdgpu
  Kernel modules: amdgpu

  $ glxinfo | grep "OpenGL version"
  OpenGL version string: 4.4 (Compatibility Profile) Mesa 18.2.2

  I will attempt to flesh this out more when I get home.
  --- 
  ProblemType: Bug
  ApportVersion: 2.20.10-0ubuntu13.1
  Architecture: amd64
  AudioDevicesInUse:
   USERPID ACCESS COMMAND
   /dev/snd/controlC1:  craig  2094 F pulseaudio
   /dev/snd/controlC0:  craig  2094 F pulseaudio
  CurrentDesktop: KDE
  DistroRelease: Ubuntu 18.10
  InstallationDate: Installed on 2019-01-28 (1 days ago)
  InstallationMedia: Kubuntu 18.10 "Cosmic Cuttlefish" - Release amd64 
(20181017.2)
  MachineType: Acer Predator PH517-61
  Package: linux (not installed)
  ProcFB: 0 amdgpudrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.18.0-13-generic 
root=UUID=5f69d6c1-716a-41ac-a88c-b271a71ce5a0 ro quiet splash vt.handoff=1
  ProcVersionSignature: Ubuntu 4.18.0-13.14-generic 4.18.17
  RelatedPackageVersions:
   linux-restricted-modules-4.18.0-13-generic N/A
   linux-backports-modules-4.18.0-13-generic  N/A
   linux-firmware 1.175.1
  Tags:  cosmic
  Uname: Linux 4.18.0-13-generic x86_64
  UpgradeStatus: No upgrade log present (probably fresh install)
  UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
  _MarkForUpload: True
  dmi.bios.date: 10/12/2018
  dmi.bios.vendor: Insyde Corp.
  dmi.bios.version: V1.07
  dmi.board.asset.tag: Type2 - Board Asset Tag
  dmi.board.name: Cayman_PRS
  dmi.board.vendor: PRS
  dmi.board.version: V1.07
  dmi.chassis.type: 10
  dmi.chassis.vendor: Chassis Manufacturer
  dmi.chassis.version: Chassis Version
  dmi.modalias: 
dmi:bvnInsydeCorp.:bvrV1.07:bd10/12/2018:svnAcer:pnPredatorPH517-61:pvrV1.07:rvnPRS:rnCayman_PRS:rvrV1.07:cvnChassisManufacturer:ct10:cvrChassisVersion:
  dmi.product.family: Predator Helios 500
  dmi.product.name: Predator PH517-61
  dmi.product.sku: 
  dmi.product.version: V1.07
  dmi.sys.vendor: Acer

To manage notifications about this bug go to:
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[Kernel-packages] [Bug 1813820] Re: Waking from Suspend causes screen to appear with grey static (like a TV with no signal)

[Craig Stein]

here is the output of 'journalctl -b -1 -k'

** Attachment added: "log.txt"
   
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1813820/+attachment/5246309/+files/log.txt

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Title:
  Waking from Suspend causes screen to appear with grey static (like a
  TV with no signal)

Status in linux package in Ubuntu:
  Confirmed

Bug description:
  I am running Kubuntu 18.10. This is the PH517-61 Acer Predator Helios
  500 with the Ryzen processor. My first issue I need to deal with is
  Suspend. I have temporarily disabled suspend in the kcmshell5
  configuration. If I do let the laptop suspend and then hit the
  keyboard I get what appears to be a 1950s TV with no signal. At this
  point I manually power down and then power up again and am able to
  view things on screen.

  Running these commands I get this information:
  $ journalctl -b -g suspend
  Compiled without pattern matching support

  $ journalctl -b -p3
  -- Logs begin at Sun 2019-01-27 22:00:42 CST, end at Mon 2019-01-28 21:01:54 
CST. --
  Jan 28 20:40:33 craig-Predator-PH517-61 kernel: tpm_crb MSFT0101:00: can't 
request region for resource [mem 0xdf775000-0xdf778fff]
  Jan 28 20:40:42 craig-Predator-PH517-61 spice-vdagent[2100]: Cannot access 
vdagent virtio channel /dev/virtio-ports/com.redhat.spice.0

  $ uname -a
  Linux craig-Predator-PH517-61 4.18.0-13-generic #14-Ubuntu SMP Wed Dec 5 
09:04:24 UTC 2018 x86_64 x86_64 x86_64 GNU/Linux

  This is a Vega 56 card but Kubuntu seems to think it is a Vega 64:
  $ lspci -k | grep -EA3 'VGA|3D|Display'
  08:00.0 VGA compatible controller: Advanced Micro Devices, Inc. [AMD/ATI] 
Vega 10 XT [Radeon RX Vega 64] (rev c7)
  Subsystem: Acer Incorporated [ALI] Vega 10 XT [Radeon RX Vega 64]
  Kernel driver in use: amdgpu
  Kernel modules: amdgpu

  $ glxinfo | grep "OpenGL version"
  OpenGL version string: 4.4 (Compatibility Profile) Mesa 18.2.2

  I will attempt to flesh this out more when I get home.
  --- 
  ProblemType: Bug
  ApportVersion: 2.20.10-0ubuntu13.1
  Architecture: amd64
  AudioDevicesInUse:
   USERPID ACCESS COMMAND
   /dev/snd/controlC1:  craig  2094 F pulseaudio
   /dev/snd/controlC0:  craig  2094 F pulseaudio
  CurrentDesktop: KDE
  DistroRelease: Ubuntu 18.10
  InstallationDate: Installed on 2019-01-28 (1 days ago)
  InstallationMedia: Kubuntu 18.10 "Cosmic Cuttlefish" - Release amd64 
(20181017.2)
  MachineType: Acer Predator PH517-61
  Package: linux (not installed)
  ProcFB: 0 amdgpudrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.18.0-13-generic 
root=UUID=5f69d6c1-716a-41ac-a88c-b271a71ce5a0 ro quiet splash vt.handoff=1
  ProcVersionSignature: Ubuntu 4.18.0-13.14-generic 4.18.17
  RelatedPackageVersions:
   linux-restricted-modules-4.18.0-13-generic N/A
   linux-backports-modules-4.18.0-13-generic  N/A
   linux-firmware 1.175.1
  Tags:  cosmic
  Uname: Linux 4.18.0-13-generic x86_64
  UpgradeStatus: No upgrade log present (probably fresh install)
  UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
  _MarkForUpload: True
  dmi.bios.date: 10/12/2018
  dmi.bios.vendor: Insyde Corp.
  dmi.bios.version: V1.07
  dmi.board.asset.tag: Type2 - Board Asset Tag
  dmi.board.name: Cayman_PRS
  dmi.board.vendor: PRS
  dmi.board.version: V1.07
  dmi.chassis.type: 10
  dmi.chassis.vendor: Chassis Manufacturer
  dmi.chassis.version: Chassis Version
  dmi.modalias: 
dmi:bvnInsydeCorp.:bvrV1.07:bd10/12/2018:svnAcer:pnPredatorPH517-61:pvrV1.07:rvnPRS:rnCayman_PRS:rvrV1.07:cvnChassisManufacturer:ct10:cvrChassisVersion:
  dmi.product.family: Predator Helios 500
  dmi.product.name: Predator PH517-61
  dmi.product.sku: 
  dmi.product.version: V1.07
  dmi.sys.vendor: Acer

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[Kernel-packages] [Bug 1813820] Re: Waking from Suspend causes screen to appear with grey static (like a TV with no signal)

[Craig Stein]

today tried another new kernel with the same result, still the screen
produces garbage after resuming from suspend. This was the kernel used:
https://kernel.ubuntu.com/~kernel-ppa/mainline/v5.0.2/

should i report this upstream to bugzilla?  should mention i also
switched from Kubuntu 18.10 to Ubuntu 18.10..

uname -a

5.0.2-050002-generic #201903131832 SMP Wed Mar 13 22:35:19 UTC 2019
x86_64 x86_64 x86_64 GNU/Linux

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Title:
  Waking from Suspend causes screen to appear with grey static (like a
  TV with no signal)

Status in linux package in Ubuntu:
  Confirmed

Bug description:
  I am running Kubuntu 18.10. This is the PH517-61 Acer Predator Helios
  500 with the Ryzen processor. My first issue I need to deal with is
  Suspend. I have temporarily disabled suspend in the kcmshell5
  configuration. If I do let the laptop suspend and then hit the
  keyboard I get what appears to be a 1950s TV with no signal. At this
  point I manually power down and then power up again and am able to
  view things on screen.

  Running these commands I get this information:
  $ journalctl -b -g suspend
  Compiled without pattern matching support

  $ journalctl -b -p3
  -- Logs begin at Sun 2019-01-27 22:00:42 CST, end at Mon 2019-01-28 21:01:54 
CST. --
  Jan 28 20:40:33 craig-Predator-PH517-61 kernel: tpm_crb MSFT0101:00: can't 
request region for resource [mem 0xdf775000-0xdf778fff]
  Jan 28 20:40:42 craig-Predator-PH517-61 spice-vdagent[2100]: Cannot access 
vdagent virtio channel /dev/virtio-ports/com.redhat.spice.0

  $ uname -a
  Linux craig-Predator-PH517-61 4.18.0-13-generic #14-Ubuntu SMP Wed Dec 5 
09:04:24 UTC 2018 x86_64 x86_64 x86_64 GNU/Linux

  This is a Vega 56 card but Kubuntu seems to think it is a Vega 64:
  $ lspci -k | grep -EA3 'VGA|3D|Display'
  08:00.0 VGA compatible controller: Advanced Micro Devices, Inc. [AMD/ATI] 
Vega 10 XT [Radeon RX Vega 64] (rev c7)
  Subsystem: Acer Incorporated [ALI] Vega 10 XT [Radeon RX Vega 64]
  Kernel driver in use: amdgpu
  Kernel modules: amdgpu

  $ glxinfo | grep "OpenGL version"
  OpenGL version string: 4.4 (Compatibility Profile) Mesa 18.2.2

  I will attempt to flesh this out more when I get home.
  --- 
  ProblemType: Bug
  ApportVersion: 2.20.10-0ubuntu13.1
  Architecture: amd64
  AudioDevicesInUse:
   USERPID ACCESS COMMAND
   /dev/snd/controlC1:  craig  2094 F pulseaudio
   /dev/snd/controlC0:  craig  2094 F pulseaudio
  CurrentDesktop: KDE
  DistroRelease: Ubuntu 18.10
  InstallationDate: Installed on 2019-01-28 (1 days ago)
  InstallationMedia: Kubuntu 18.10 "Cosmic Cuttlefish" - Release amd64 
(20181017.2)
  MachineType: Acer Predator PH517-61
  Package: linux (not installed)
  ProcFB: 0 amdgpudrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.18.0-13-generic 
root=UUID=5f69d6c1-716a-41ac-a88c-b271a71ce5a0 ro quiet splash vt.handoff=1
  ProcVersionSignature: Ubuntu 4.18.0-13.14-generic 4.18.17
  RelatedPackageVersions:
   linux-restricted-modules-4.18.0-13-generic N/A
   linux-backports-modules-4.18.0-13-generic  N/A
   linux-firmware 1.175.1
  Tags:  cosmic
  Uname: Linux 4.18.0-13-generic x86_64
  UpgradeStatus: No upgrade log present (probably fresh install)
  UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
  _MarkForUpload: True
  dmi.bios.date: 10/12/2018
  dmi.bios.vendor: Insyde Corp.
  dmi.bios.version: V1.07
  dmi.board.asset.tag: Type2 - Board Asset Tag
  dmi.board.name: Cayman_PRS
  dmi.board.vendor: PRS
  dmi.board.version: V1.07
  dmi.chassis.type: 10
  dmi.chassis.vendor: Chassis Manufacturer
  dmi.chassis.version: Chassis Version
  dmi.modalias: 
dmi:bvnInsydeCorp.:bvrV1.07:bd10/12/2018:svnAcer:pnPredatorPH517-61:pvrV1.07:rvnPRS:rnCayman_PRS:rvrV1.07:cvnChassisManufacturer:ct10:cvrChassisVersion:
  dmi.product.family: Predator Helios 500
  dmi.product.name: Predator PH517-61
  dmi.product.sku: 
  dmi.product.version: V1.07
  dmi.sys.vendor: Acer

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[Kernel-packages] [Bug 1806437] Re: acpi PNP0C14:02: duplicate WMI GUID 05901221-D566-11D1-B2F0-00A0C9062910 (first instance was on PNP0C14:01)

[Craig Stein]

I get this bug on Ubuntu 18.10 with the kernel upgraded to 5.0.2 from the 
ubuntu repository. My machine is an Acer Predator Helios 500 Ryzen.
acpi PNP0C14:01: duplicate WMI GUID 05901221-D566-11D1-B2F0-00A0C9062910 (first 
instance was on PNP0C14:00)

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Title:
  acpi PNP0C14:02: duplicate WMI GUID
  05901221-D566-11D1-B2F0-00A0C9062910 (first instance was on
  PNP0C14:01)

Status in Linux:
  Confirmed
Status in linux package in Ubuntu:
  Confirmed

Bug description:
  Hello,

  dmesg:
  [   15.390738] acpi PNP0C14:02: duplicate WMI GUID 
05901221-D566-11D1-B2F0-00A0C9062910 (first instance was on PNP0C14:01)

  Best regards,
  --
  Cristian Aravena Romero (caravena)

  ProblemType: Bug
  DistroRelease: Ubuntu 19.04
  Package: linux-image-4.18.0-11-generic 4.18.0-11.12
  ProcVersionSignature: Ubuntu 4.18.0-11.12-generic 4.18.12
  Uname: Linux 4.18.0-11-generic x86_64
  ApportVersion: 2.20.10-0ubuntu14
  Architecture: amd64
  AudioDevicesInUse:
   USERPID ACCESS COMMAND
   /dev/snd/controlC0:  caravena   2769 F pulseaudio
   /dev/snd/pcmC0D0p:   caravena   2769 F...m pulseaudio
  CurrentDesktop: ubuntu:GNOME
  Date: Mon Dec  3 12:49:26 2018
  HibernationDevice: RESUME=UUID=efcf081f-0bb0-4907-b78c-1299aa4aee57
  InstallationDate: Installed on 2018-12-02 (0 days ago)
  InstallationMedia: Ubuntu 18.04.1 LTS "Bionic Beaver" - Release amd64 
(20180725)
  MachineType: HP HP Pavilion x360 Convertible 14-cd0xxx
  ProcFB: 0 inteldrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/@/boot/vmlinuz-4.18.0-11-generic 
root=UUID=28bdadba-133c-4f5b-a5c9-b06993ea7ce2 ro rootflags=subvol=@ quiet 
splash vt.handoff=1
  RelatedPackageVersions:
   linux-restricted-modules-4.18.0-11-generic N/A
   linux-backports-modules-4.18.0-11-generic  N/A
   linux-firmware 1.176
  SourcePackage: linux
  UpgradeStatus: Upgraded to disco on 2018-12-02 (0 days ago)
  dmi.bios.date: 06/14/2018
  dmi.bios.vendor: Insyde
  dmi.bios.version: F.13
  dmi.board.asset.tag: Type2 - Board Asset Tag
  dmi.board.name: 8486
  dmi.board.vendor: HP
  dmi.board.version: 72.19
  dmi.chassis.asset.tag: Chassis Asset Tag
  dmi.chassis.type: 31
  dmi.chassis.vendor: HP
  dmi.chassis.version: Chassis Version
  dmi.modalias: 
dmi:bvnInsyde:bvrF.13:bd06/14/2018:svnHP:pnHPPavilionx360Convertible14-cd0xxx:pvrType1ProductConfigId:rvnHP:rn8486:rvr72.19:cvnHP:ct31:cvrChassisVersion:
  dmi.product.family: 103C_5335KV HP Pavilion
  dmi.product.name: HP Pavilion x360 Convertible 14-cd0xxx
  dmi.product.sku: 3PX63LA#ABM
  dmi.product.version: Type1ProductConfigId
  dmi.sys.vendor: HP

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[Kernel-packages] [Bug 1813820] Re: Waking from Suspend causes screen to appear with grey static (like a TV with no signal)

[Craig Stein]

took the following steps:
Went to 
https://git.kernel.org/pub/scm/linux/kernel/git/firmware/linux-firmware.git/
Downloaded the master branch which was uploaded 5 days ago by Josh Boyer
Backup my current firmware: sudo cp -r /lib/firmware /lib/firmware-$(uname -r)
tar -xvzf linux-firmware-master.tar.gz
CD into the resulting directory
sudo make install
mkdir -p /lib/firmware
sudo cp -r * /lib/firmware
sudo find /lib/firmware \( -name 'WHENCE' -or -name 'LICENSE.*' -or 
-name 'LICENCE.*' \) -exec rm -- {} \;

Rebooted and tried to suspend.  Still have the same result as above.
Let me know if I did any of this incorrectly.

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Title:
  Waking from Suspend causes screen to appear with grey static (like a
  TV with no signal)

Status in linux package in Ubuntu:
  Confirmed

Bug description:
  I am running Kubuntu 18.10. This is the PH517-61 Acer Predator Helios
  500 with the Ryzen processor. My first issue I need to deal with is
  Suspend. I have temporarily disabled suspend in the kcmshell5
  configuration. If I do let the laptop suspend and then hit the
  keyboard I get what appears to be a 1950s TV with no signal. At this
  point I manually power down and then power up again and am able to
  view things on screen.

  Running these commands I get this information:
  $ journalctl -b -g suspend
  Compiled without pattern matching support

  $ journalctl -b -p3
  -- Logs begin at Sun 2019-01-27 22:00:42 CST, end at Mon 2019-01-28 21:01:54 
CST. --
  Jan 28 20:40:33 craig-Predator-PH517-61 kernel: tpm_crb MSFT0101:00: can't 
request region for resource [mem 0xdf775000-0xdf778fff]
  Jan 28 20:40:42 craig-Predator-PH517-61 spice-vdagent[2100]: Cannot access 
vdagent virtio channel /dev/virtio-ports/com.redhat.spice.0

  $ uname -a
  Linux craig-Predator-PH517-61 4.18.0-13-generic #14-Ubuntu SMP Wed Dec 5 
09:04:24 UTC 2018 x86_64 x86_64 x86_64 GNU/Linux

  This is a Vega 56 card but Kubuntu seems to think it is a Vega 64:
  $ lspci -k | grep -EA3 'VGA|3D|Display'
  08:00.0 VGA compatible controller: Advanced Micro Devices, Inc. [AMD/ATI] 
Vega 10 XT [Radeon RX Vega 64] (rev c7)
  Subsystem: Acer Incorporated [ALI] Vega 10 XT [Radeon RX Vega 64]
  Kernel driver in use: amdgpu
  Kernel modules: amdgpu

  $ glxinfo | grep "OpenGL version"
  OpenGL version string: 4.4 (Compatibility Profile) Mesa 18.2.2

  I will attempt to flesh this out more when I get home.
  --- 
  ProblemType: Bug
  ApportVersion: 2.20.10-0ubuntu13.1
  Architecture: amd64
  AudioDevicesInUse:
   USERPID ACCESS COMMAND
   /dev/snd/controlC1:  craig  2094 F pulseaudio
   /dev/snd/controlC0:  craig  2094 F pulseaudio
  CurrentDesktop: KDE
  DistroRelease: Ubuntu 18.10
  InstallationDate: Installed on 2019-01-28 (1 days ago)
  InstallationMedia: Kubuntu 18.10 "Cosmic Cuttlefish" - Release amd64 
(20181017.2)
  MachineType: Acer Predator PH517-61
  Package: linux (not installed)
  ProcFB: 0 amdgpudrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.18.0-13-generic 
root=UUID=5f69d6c1-716a-41ac-a88c-b271a71ce5a0 ro quiet splash vt.handoff=1
  ProcVersionSignature: Ubuntu 4.18.0-13.14-generic 4.18.17
  RelatedPackageVersions:
   linux-restricted-modules-4.18.0-13-generic N/A
   linux-backports-modules-4.18.0-13-generic  N/A
   linux-firmware 1.175.1
  Tags:  cosmic
  Uname: Linux 4.18.0-13-generic x86_64
  UpgradeStatus: No upgrade log present (probably fresh install)
  UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
  _MarkForUpload: True
  dmi.bios.date: 10/12/2018
  dmi.bios.vendor: Insyde Corp.
  dmi.bios.version: V1.07
  dmi.board.asset.tag: Type2 - Board Asset Tag
  dmi.board.name: Cayman_PRS
  dmi.board.vendor: PRS
  dmi.board.version: V1.07
  dmi.chassis.type: 10
  dmi.chassis.vendor: Chassis Manufacturer
  dmi.chassis.version: Chassis Version
  dmi.modalias: 
dmi:bvnInsydeCorp.:bvrV1.07:bd10/12/2018:svnAcer:pnPredatorPH517-61:pvrV1.07:rvnPRS:rnCayman_PRS:rvrV1.07:cvnChassisManufacturer:ct10:cvrChassisVersion:
  dmi.product.family: Predator Helios 500
  dmi.product.name: Predator PH517-61
  dmi.product.sku: 
  dmi.product.version: V1.07
  dmi.sys.vendor: Acer

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[Kernel-packages] [Bug 1813820] Re: Waking from Suspend causes screen to appear with grey static (like a TV with no signal)

[Craig Stein]

$ uname -a
Linux craig-Predator-PH517-61 5.0.0-05rc4-generic #201901272036 SMP Mon Jan 
28 01:38:37 UTC 2019 x86_64 x86_64 x86_64 GNU/Linux

Suspend to ram still results in gibberish on the screen with the latest
upstream kernel. Confirmed bug and added tag kernel-bug-exists-upstream.

Please let me know what steps to take next.

** Tags added: kernel-bug-exists-upstream

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Title:
  Waking from Suspend causes screen to appear with grey static (like a
  TV with no signal)

Status in linux package in Ubuntu:
  Confirmed

Bug description:
  I am running Kubuntu 18.10. This is the PH517-61 Acer Predator Helios
  500 with the Ryzen processor. My first issue I need to deal with is
  Suspend. I have temporarily disabled suspend in the kcmshell5
  configuration. If I do let the laptop suspend and then hit the
  keyboard I get what appears to be a 1950s TV with no signal. At this
  point I manually power down and then power up again and am able to
  view things on screen.

  Running these commands I get this information:
  $ journalctl -b -g suspend
  Compiled without pattern matching support

  $ journalctl -b -p3
  -- Logs begin at Sun 2019-01-27 22:00:42 CST, end at Mon 2019-01-28 21:01:54 
CST. --
  Jan 28 20:40:33 craig-Predator-PH517-61 kernel: tpm_crb MSFT0101:00: can't 
request region for resource [mem 0xdf775000-0xdf778fff]
  Jan 28 20:40:42 craig-Predator-PH517-61 spice-vdagent[2100]: Cannot access 
vdagent virtio channel /dev/virtio-ports/com.redhat.spice.0

  $ uname -a
  Linux craig-Predator-PH517-61 4.18.0-13-generic #14-Ubuntu SMP Wed Dec 5 
09:04:24 UTC 2018 x86_64 x86_64 x86_64 GNU/Linux

  This is a Vega 56 card but Kubuntu seems to think it is a Vega 64:
  $ lspci -k | grep -EA3 'VGA|3D|Display'
  08:00.0 VGA compatible controller: Advanced Micro Devices, Inc. [AMD/ATI] 
Vega 10 XT [Radeon RX Vega 64] (rev c7)
  Subsystem: Acer Incorporated [ALI] Vega 10 XT [Radeon RX Vega 64]
  Kernel driver in use: amdgpu
  Kernel modules: amdgpu

  $ glxinfo | grep "OpenGL version"
  OpenGL version string: 4.4 (Compatibility Profile) Mesa 18.2.2

  I will attempt to flesh this out more when I get home.
  --- 
  ProblemType: Bug
  ApportVersion: 2.20.10-0ubuntu13.1
  Architecture: amd64
  AudioDevicesInUse:
   USERPID ACCESS COMMAND
   /dev/snd/controlC1:  craig  2094 F pulseaudio
   /dev/snd/controlC0:  craig  2094 F pulseaudio
  CurrentDesktop: KDE
  DistroRelease: Ubuntu 18.10
  InstallationDate: Installed on 2019-01-28 (1 days ago)
  InstallationMedia: Kubuntu 18.10 "Cosmic Cuttlefish" - Release amd64 
(20181017.2)
  MachineType: Acer Predator PH517-61
  Package: linux (not installed)
  ProcFB: 0 amdgpudrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.18.0-13-generic 
root=UUID=5f69d6c1-716a-41ac-a88c-b271a71ce5a0 ro quiet splash vt.handoff=1
  ProcVersionSignature: Ubuntu 4.18.0-13.14-generic 4.18.17
  RelatedPackageVersions:
   linux-restricted-modules-4.18.0-13-generic N/A
   linux-backports-modules-4.18.0-13-generic  N/A
   linux-firmware 1.175.1
  Tags:  cosmic
  Uname: Linux 4.18.0-13-generic x86_64
  UpgradeStatus: No upgrade log present (probably fresh install)
  UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
  _MarkForUpload: True
  dmi.bios.date: 10/12/2018
  dmi.bios.vendor: Insyde Corp.
  dmi.bios.version: V1.07
  dmi.board.asset.tag: Type2 - Board Asset Tag
  dmi.board.name: Cayman_PRS
  dmi.board.vendor: PRS
  dmi.board.version: V1.07
  dmi.chassis.type: 10
  dmi.chassis.vendor: Chassis Manufacturer
  dmi.chassis.version: Chassis Version
  dmi.modalias: 
dmi:bvnInsydeCorp.:bvrV1.07:bd10/12/2018:svnAcer:pnPredatorPH517-61:pvrV1.07:rvnPRS:rnCayman_PRS:rvrV1.07:cvnChassisManufacturer:ct10:cvrChassisVersion:
  dmi.product.family: Predator Helios 500
  dmi.product.name: Predator PH517-61
  dmi.product.sku: 
  dmi.product.version: V1.07
  dmi.sys.vendor: Acer

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[Kernel-packages] [Bug 1813820] ProcCpuinfo.txt

[Craig Stein]

apport information

** Attachment added: "ProcCpuinfo.txt"
   
https://bugs.launchpad.net/bugs/1813820/+attachment/5233976/+files/ProcCpuinfo.txt

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Packages, which is subscribed to linux in Ubuntu.
https://bugs.launchpad.net/bugs/1813820

Title:
  Waking from Suspend causes screen to appear with grey static (like a
  TV with no signal)

Status in linux package in Ubuntu:
  Confirmed

Bug description:
  I am running Kubuntu 18.10. This is the PH517-61 Acer Predator Helios
  500 with the Ryzen processor. My first issue I need to deal with is
  Suspend. I have temporarily disabled suspend in the kcmshell5
  configuration. If I do let the laptop suspend and then hit the
  keyboard I get what appears to be a 1950s TV with no signal. At this
  point I manually power down and then power up again and am able to
  view things on screen.

  Running these commands I get this information:
  $ journalctl -b -g suspend
  Compiled without pattern matching support

  $ journalctl -b -p3
  -- Logs begin at Sun 2019-01-27 22:00:42 CST, end at Mon 2019-01-28 21:01:54 
CST. --
  Jan 28 20:40:33 craig-Predator-PH517-61 kernel: tpm_crb MSFT0101:00: can't 
request region for resource [mem 0xdf775000-0xdf778fff]
  Jan 28 20:40:42 craig-Predator-PH517-61 spice-vdagent[2100]: Cannot access 
vdagent virtio channel /dev/virtio-ports/com.redhat.spice.0

  $ uname -a
  Linux craig-Predator-PH517-61 4.18.0-13-generic #14-Ubuntu SMP Wed Dec 5 
09:04:24 UTC 2018 x86_64 x86_64 x86_64 GNU/Linux

  This is a Vega 56 card but Kubuntu seems to think it is a Vega 64:
  $ lspci -k | grep -EA3 'VGA|3D|Display'
  08:00.0 VGA compatible controller: Advanced Micro Devices, Inc. [AMD/ATI] 
Vega 10 XT [Radeon RX Vega 64] (rev c7)
  Subsystem: Acer Incorporated [ALI] Vega 10 XT [Radeon RX Vega 64]
  Kernel driver in use: amdgpu
  Kernel modules: amdgpu

  $ glxinfo | grep "OpenGL version"
  OpenGL version string: 4.4 (Compatibility Profile) Mesa 18.2.2

  I will attempt to flesh this out more when I get home.
  --- 
  ProblemType: Bug
  ApportVersion: 2.20.10-0ubuntu13.1
  Architecture: amd64
  AudioDevicesInUse:
   USERPID ACCESS COMMAND
   /dev/snd/controlC1:  craig  2094 F pulseaudio
   /dev/snd/controlC0:  craig  2094 F pulseaudio
  CurrentDesktop: KDE
  DistroRelease: Ubuntu 18.10
  InstallationDate: Installed on 2019-01-28 (1 days ago)
  InstallationMedia: Kubuntu 18.10 "Cosmic Cuttlefish" - Release amd64 
(20181017.2)
  MachineType: Acer Predator PH517-61
  Package: linux (not installed)
  ProcFB: 0 amdgpudrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.18.0-13-generic 
root=UUID=5f69d6c1-716a-41ac-a88c-b271a71ce5a0 ro quiet splash vt.handoff=1
  ProcVersionSignature: Ubuntu 4.18.0-13.14-generic 4.18.17
  RelatedPackageVersions:
   linux-restricted-modules-4.18.0-13-generic N/A
   linux-backports-modules-4.18.0-13-generic  N/A
   linux-firmware 1.175.1
  Tags:  cosmic
  Uname: Linux 4.18.0-13-generic x86_64
  UpgradeStatus: No upgrade log present (probably fresh install)
  UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
  _MarkForUpload: True
  dmi.bios.date: 10/12/2018
  dmi.bios.vendor: Insyde Corp.
  dmi.bios.version: V1.07
  dmi.board.asset.tag: Type2 - Board Asset Tag
  dmi.board.name: Cayman_PRS
  dmi.board.vendor: PRS
  dmi.board.version: V1.07
  dmi.chassis.type: 10
  dmi.chassis.vendor: Chassis Manufacturer
  dmi.chassis.version: Chassis Version
  dmi.modalias: 
dmi:bvnInsydeCorp.:bvrV1.07:bd10/12/2018:svnAcer:pnPredatorPH517-61:pvrV1.07:rvnPRS:rnCayman_PRS:rvrV1.07:cvnChassisManufacturer:ct10:cvrChassisVersion:
  dmi.product.family: Predator Helios 500
  dmi.product.name: Predator PH517-61
  dmi.product.sku: 
  dmi.product.version: V1.07
  dmi.sys.vendor: Acer

To manage notifications about this bug go to:
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[Kernel-packages] [Bug 1813820] ProcInterrupts.txt

[Craig Stein]

apport information

** Attachment added: "ProcInterrupts.txt"
   
https://bugs.launchpad.net/bugs/1813820/+attachment/5233979/+files/ProcInterrupts.txt

-- 
You received this bug notification because you are a member of Kernel
Packages, which is subscribed to linux in Ubuntu.
https://bugs.launchpad.net/bugs/1813820

Title:
  Waking from Suspend causes screen to appear with grey static (like a
  TV with no signal)

Status in linux package in Ubuntu:
  Confirmed

Bug description:
  I am running Kubuntu 18.10. This is the PH517-61 Acer Predator Helios
  500 with the Ryzen processor. My first issue I need to deal with is
  Suspend. I have temporarily disabled suspend in the kcmshell5
  configuration. If I do let the laptop suspend and then hit the
  keyboard I get what appears to be a 1950s TV with no signal. At this
  point I manually power down and then power up again and am able to
  view things on screen.

  Running these commands I get this information:
  $ journalctl -b -g suspend
  Compiled without pattern matching support

  $ journalctl -b -p3
  -- Logs begin at Sun 2019-01-27 22:00:42 CST, end at Mon 2019-01-28 21:01:54 
CST. --
  Jan 28 20:40:33 craig-Predator-PH517-61 kernel: tpm_crb MSFT0101:00: can't 
request region for resource [mem 0xdf775000-0xdf778fff]
  Jan 28 20:40:42 craig-Predator-PH517-61 spice-vdagent[2100]: Cannot access 
vdagent virtio channel /dev/virtio-ports/com.redhat.spice.0

  $ uname -a
  Linux craig-Predator-PH517-61 4.18.0-13-generic #14-Ubuntu SMP Wed Dec 5 
09:04:24 UTC 2018 x86_64 x86_64 x86_64 GNU/Linux

  This is a Vega 56 card but Kubuntu seems to think it is a Vega 64:
  $ lspci -k | grep -EA3 'VGA|3D|Display'
  08:00.0 VGA compatible controller: Advanced Micro Devices, Inc. [AMD/ATI] 
Vega 10 XT [Radeon RX Vega 64] (rev c7)
  Subsystem: Acer Incorporated [ALI] Vega 10 XT [Radeon RX Vega 64]
  Kernel driver in use: amdgpu
  Kernel modules: amdgpu

  $ glxinfo | grep "OpenGL version"
  OpenGL version string: 4.4 (Compatibility Profile) Mesa 18.2.2

  I will attempt to flesh this out more when I get home.
  --- 
  ProblemType: Bug
  ApportVersion: 2.20.10-0ubuntu13.1
  Architecture: amd64
  AudioDevicesInUse:
   USERPID ACCESS COMMAND
   /dev/snd/controlC1:  craig  2094 F pulseaudio
   /dev/snd/controlC0:  craig  2094 F pulseaudio
  CurrentDesktop: KDE
  DistroRelease: Ubuntu 18.10
  InstallationDate: Installed on 2019-01-28 (1 days ago)
  InstallationMedia: Kubuntu 18.10 "Cosmic Cuttlefish" - Release amd64 
(20181017.2)
  MachineType: Acer Predator PH517-61
  Package: linux (not installed)
  ProcFB: 0 amdgpudrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.18.0-13-generic 
root=UUID=5f69d6c1-716a-41ac-a88c-b271a71ce5a0 ro quiet splash vt.handoff=1
  ProcVersionSignature: Ubuntu 4.18.0-13.14-generic 4.18.17
  RelatedPackageVersions:
   linux-restricted-modules-4.18.0-13-generic N/A
   linux-backports-modules-4.18.0-13-generic  N/A
   linux-firmware 1.175.1
  Tags:  cosmic
  Uname: Linux 4.18.0-13-generic x86_64
  UpgradeStatus: No upgrade log present (probably fresh install)
  UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
  _MarkForUpload: True
  dmi.bios.date: 10/12/2018
  dmi.bios.vendor: Insyde Corp.
  dmi.bios.version: V1.07
  dmi.board.asset.tag: Type2 - Board Asset Tag
  dmi.board.name: Cayman_PRS
  dmi.board.vendor: PRS
  dmi.board.version: V1.07
  dmi.chassis.type: 10
  dmi.chassis.vendor: Chassis Manufacturer
  dmi.chassis.version: Chassis Version
  dmi.modalias: 
dmi:bvnInsydeCorp.:bvrV1.07:bd10/12/2018:svnAcer:pnPredatorPH517-61:pvrV1.07:rvnPRS:rnCayman_PRS:rvrV1.07:cvnChassisManufacturer:ct10:cvrChassisVersion:
  dmi.product.family: Predator Helios 500
  dmi.product.name: Predator PH517-61
  dmi.product.sku: 
  dmi.product.version: V1.07
  dmi.sys.vendor: Acer

To manage notifications about this bug go to:
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[Kernel-packages] [Bug 1813820] Re: Waking from Suspend causes screen to appear with grey static (like a TV with no signal)

[Craig Stein]

apport information

** Tags added: apport-collected

** Description changed:

  I am running Kubuntu 18.10. This is the PH517-61 Acer Predator Helios
  500 with the Ryzen processor. My first issue I need to deal with is
  Suspend. I have temporarily disabled suspend in the kcmshell5
  configuration. If I do let the laptop suspend and then hit the keyboard
  I get what appears to be a 1950s TV with no signal. At this point I
  manually power down and then power up again and am able to view things
  on screen.
  
  Running these commands I get this information:
  $ journalctl -b -g suspend
  Compiled without pattern matching support
  
  $ journalctl -b -p3
  -- Logs begin at Sun 2019-01-27 22:00:42 CST, end at Mon 2019-01-28 21:01:54 
CST. --
  Jan 28 20:40:33 craig-Predator-PH517-61 kernel: tpm_crb MSFT0101:00: can't 
request region for resource [mem 0xdf775000-0xdf778fff]
  Jan 28 20:40:42 craig-Predator-PH517-61 spice-vdagent[2100]: Cannot access 
vdagent virtio channel /dev/virtio-ports/com.redhat.spice.0
  
  $ uname -a
  Linux craig-Predator-PH517-61 4.18.0-13-generic #14-Ubuntu SMP Wed Dec 5 
09:04:24 UTC 2018 x86_64 x86_64 x86_64 GNU/Linux
  
  This is a Vega 56 card but Kubuntu seems to think it is a Vega 64:
  $ lspci -k | grep -EA3 'VGA|3D|Display'
  08:00.0 VGA compatible controller: Advanced Micro Devices, Inc. [AMD/ATI] 
Vega 10 XT [Radeon RX Vega 64] (rev c7)
  Subsystem: Acer Incorporated [ALI] Vega 10 XT [Radeon RX Vega 64]
  Kernel driver in use: amdgpu
  Kernel modules: amdgpu
  
  $ glxinfo | grep "OpenGL version"
  OpenGL version string: 4.4 (Compatibility Profile) Mesa 18.2.2
  
  I will attempt to flesh this out more when I get home.
+ --- 
+ ProblemType: Bug
+ ApportVersion: 2.20.10-0ubuntu13.1
+ Architecture: amd64
+ AudioDevicesInUse:
+  USERPID ACCESS COMMAND
+  /dev/snd/controlC1:  craig  2094 F pulseaudio
+  /dev/snd/controlC0:  craig  2094 F pulseaudio
+ CurrentDesktop: KDE
+ DistroRelease: Ubuntu 18.10
+ InstallationDate: Installed on 2019-01-28 (1 days ago)
+ InstallationMedia: Kubuntu 18.10 "Cosmic Cuttlefish" - Release amd64 
(20181017.2)
+ MachineType: Acer Predator PH517-61
+ Package: linux (not installed)
+ ProcFB: 0 amdgpudrmfb
+ ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.18.0-13-generic 
root=UUID=5f69d6c1-716a-41ac-a88c-b271a71ce5a0 ro quiet splash vt.handoff=1
+ ProcVersionSignature: Ubuntu 4.18.0-13.14-generic 4.18.17
+ RelatedPackageVersions:
+  linux-restricted-modules-4.18.0-13-generic N/A
+  linux-backports-modules-4.18.0-13-generic  N/A
+  linux-firmware 1.175.1
+ Tags:  cosmic
+ Uname: Linux 4.18.0-13-generic x86_64
+ UpgradeStatus: No upgrade log present (probably fresh install)
+ UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
+ _MarkForUpload: True
+ dmi.bios.date: 10/12/2018
+ dmi.bios.vendor: Insyde Corp.
+ dmi.bios.version: V1.07
+ dmi.board.asset.tag: Type2 - Board Asset Tag
+ dmi.board.name: Cayman_PRS
+ dmi.board.vendor: PRS
+ dmi.board.version: V1.07
+ dmi.chassis.type: 10
+ dmi.chassis.vendor: Chassis Manufacturer
+ dmi.chassis.version: Chassis Version
+ dmi.modalias: 
dmi:bvnInsydeCorp.:bvrV1.07:bd10/12/2018:svnAcer:pnPredatorPH517-61:pvrV1.07:rvnPRS:rnCayman_PRS:rvrV1.07:cvnChassisManufacturer:ct10:cvrChassisVersion:
+ dmi.product.family: Predator Helios 500
+ dmi.product.name: Predator PH517-61
+ dmi.product.sku: 
+ dmi.product.version: V1.07
+ dmi.sys.vendor: Acer

** Attachment added: "AlsaInfo.txt"
   
https://bugs.launchpad.net/bugs/1813820/+attachment/5233970/+files/AlsaInfo.txt

-- 
You received this bug notification because you are a member of Kernel
Packages, which is subscribed to linux in Ubuntu.
https://bugs.launchpad.net/bugs/1813820

Title:
  Waking from Suspend causes screen to appear with grey static (like a
  TV with no signal)

Status in linux package in Ubuntu:
  Confirmed

Bug description:
  I am running Kubuntu 18.10. This is the PH517-61 Acer Predator Helios
  500 with the Ryzen processor. My first issue I need to deal with is
  Suspend. I have temporarily disabled suspend in the kcmshell5
  configuration. If I do let the laptop suspend and then hit the
  keyboard I get what appears to be a 1950s TV with no signal. At this
  point I manually power down and then power up again and am able to
  view things on screen.

  Running these commands I get this information:
  $ journalctl -b -g suspend
  Compiled without pattern matching support

  $ journalctl -b -p3
  -- Logs begin at Sun 2019-01-27 22:00:42 CST, end at Mon 2019-01-28 21:01:54 
CST. --
  Jan 28 20:40:33 craig-Predator-PH517-61 kernel: tpm_crb MSFT0101:00: can't 
request region for resource [mem 0xdf775000-0xdf778fff]
  Jan 28 20:40:42 craig-Predator-PH517-61 spice-vdagent[2100]: Cannot access 
vdagent virtio channel /dev/virtio-ports/com.redhat.spice.0

  $ uname -a
  Linux craig-Predator-PH517-61 4.18.0-13-generic #14-Ubuntu SMP Wed Dec 5 
09:04:24 UTC 2018 x86_64 x86_64 x86_64 

[Kernel-packages] [Bug 1813820] UdevDb.txt

[Craig Stein]

apport information

** Attachment added: "UdevDb.txt"
   https://bugs.launchpad.net/bugs/1813820/+attachment/5233983/+files/UdevDb.txt

-- 
You received this bug notification because you are a member of Kernel
Packages, which is subscribed to linux in Ubuntu.
https://bugs.launchpad.net/bugs/1813820

Title:
  Waking from Suspend causes screen to appear with grey static (like a
  TV with no signal)

Status in linux package in Ubuntu:
  Confirmed

Bug description:
  I am running Kubuntu 18.10. This is the PH517-61 Acer Predator Helios
  500 with the Ryzen processor. My first issue I need to deal with is
  Suspend. I have temporarily disabled suspend in the kcmshell5
  configuration. If I do let the laptop suspend and then hit the
  keyboard I get what appears to be a 1950s TV with no signal. At this
  point I manually power down and then power up again and am able to
  view things on screen.

  Running these commands I get this information:
  $ journalctl -b -g suspend
  Compiled without pattern matching support

  $ journalctl -b -p3
  -- Logs begin at Sun 2019-01-27 22:00:42 CST, end at Mon 2019-01-28 21:01:54 
CST. --
  Jan 28 20:40:33 craig-Predator-PH517-61 kernel: tpm_crb MSFT0101:00: can't 
request region for resource [mem 0xdf775000-0xdf778fff]
  Jan 28 20:40:42 craig-Predator-PH517-61 spice-vdagent[2100]: Cannot access 
vdagent virtio channel /dev/virtio-ports/com.redhat.spice.0

  $ uname -a
  Linux craig-Predator-PH517-61 4.18.0-13-generic #14-Ubuntu SMP Wed Dec 5 
09:04:24 UTC 2018 x86_64 x86_64 x86_64 GNU/Linux

  This is a Vega 56 card but Kubuntu seems to think it is a Vega 64:
  $ lspci -k | grep -EA3 'VGA|3D|Display'
  08:00.0 VGA compatible controller: Advanced Micro Devices, Inc. [AMD/ATI] 
Vega 10 XT [Radeon RX Vega 64] (rev c7)
  Subsystem: Acer Incorporated [ALI] Vega 10 XT [Radeon RX Vega 64]
  Kernel driver in use: amdgpu
  Kernel modules: amdgpu

  $ glxinfo | grep "OpenGL version"
  OpenGL version string: 4.4 (Compatibility Profile) Mesa 18.2.2

  I will attempt to flesh this out more when I get home.
  --- 
  ProblemType: Bug
  ApportVersion: 2.20.10-0ubuntu13.1
  Architecture: amd64
  AudioDevicesInUse:
   USERPID ACCESS COMMAND
   /dev/snd/controlC1:  craig  2094 F pulseaudio
   /dev/snd/controlC0:  craig  2094 F pulseaudio
  CurrentDesktop: KDE
  DistroRelease: Ubuntu 18.10
  InstallationDate: Installed on 2019-01-28 (1 days ago)
  InstallationMedia: Kubuntu 18.10 "Cosmic Cuttlefish" - Release amd64 
(20181017.2)
  MachineType: Acer Predator PH517-61
  Package: linux (not installed)
  ProcFB: 0 amdgpudrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.18.0-13-generic 
root=UUID=5f69d6c1-716a-41ac-a88c-b271a71ce5a0 ro quiet splash vt.handoff=1
  ProcVersionSignature: Ubuntu 4.18.0-13.14-generic 4.18.17
  RelatedPackageVersions:
   linux-restricted-modules-4.18.0-13-generic N/A
   linux-backports-modules-4.18.0-13-generic  N/A
   linux-firmware 1.175.1
  Tags:  cosmic
  Uname: Linux 4.18.0-13-generic x86_64
  UpgradeStatus: No upgrade log present (probably fresh install)
  UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
  _MarkForUpload: True
  dmi.bios.date: 10/12/2018
  dmi.bios.vendor: Insyde Corp.
  dmi.bios.version: V1.07
  dmi.board.asset.tag: Type2 - Board Asset Tag
  dmi.board.name: Cayman_PRS
  dmi.board.vendor: PRS
  dmi.board.version: V1.07
  dmi.chassis.type: 10
  dmi.chassis.vendor: Chassis Manufacturer
  dmi.chassis.version: Chassis Version
  dmi.modalias: 
dmi:bvnInsydeCorp.:bvrV1.07:bd10/12/2018:svnAcer:pnPredatorPH517-61:pvrV1.07:rvnPRS:rnCayman_PRS:rvrV1.07:cvnChassisManufacturer:ct10:cvrChassisVersion:
  dmi.product.family: Predator Helios 500
  dmi.product.name: Predator PH517-61
  dmi.product.sku: 
  dmi.product.version: V1.07
  dmi.sys.vendor: Acer

To manage notifications about this bug go to:
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1813820/+subscriptions

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[Kernel-packages] [Bug 1813820] CurrentDmesg.txt

[Craig Stein]

apport information

** Attachment added: "CurrentDmesg.txt"
   
https://bugs.launchpad.net/bugs/1813820/+attachment/5233972/+files/CurrentDmesg.txt

-- 
You received this bug notification because you are a member of Kernel
Packages, which is subscribed to linux in Ubuntu.
https://bugs.launchpad.net/bugs/1813820

Title:
  Waking from Suspend causes screen to appear with grey static (like a
  TV with no signal)

Status in linux package in Ubuntu:
  Confirmed

Bug description:
  I am running Kubuntu 18.10. This is the PH517-61 Acer Predator Helios
  500 with the Ryzen processor. My first issue I need to deal with is
  Suspend. I have temporarily disabled suspend in the kcmshell5
  configuration. If I do let the laptop suspend and then hit the
  keyboard I get what appears to be a 1950s TV with no signal. At this
  point I manually power down and then power up again and am able to
  view things on screen.

  Running these commands I get this information:
  $ journalctl -b -g suspend
  Compiled without pattern matching support

  $ journalctl -b -p3
  -- Logs begin at Sun 2019-01-27 22:00:42 CST, end at Mon 2019-01-28 21:01:54 
CST. --
  Jan 28 20:40:33 craig-Predator-PH517-61 kernel: tpm_crb MSFT0101:00: can't 
request region for resource [mem 0xdf775000-0xdf778fff]
  Jan 28 20:40:42 craig-Predator-PH517-61 spice-vdagent[2100]: Cannot access 
vdagent virtio channel /dev/virtio-ports/com.redhat.spice.0

  $ uname -a
  Linux craig-Predator-PH517-61 4.18.0-13-generic #14-Ubuntu SMP Wed Dec 5 
09:04:24 UTC 2018 x86_64 x86_64 x86_64 GNU/Linux

  This is a Vega 56 card but Kubuntu seems to think it is a Vega 64:
  $ lspci -k | grep -EA3 'VGA|3D|Display'
  08:00.0 VGA compatible controller: Advanced Micro Devices, Inc. [AMD/ATI] 
Vega 10 XT [Radeon RX Vega 64] (rev c7)
  Subsystem: Acer Incorporated [ALI] Vega 10 XT [Radeon RX Vega 64]
  Kernel driver in use: amdgpu
  Kernel modules: amdgpu

  $ glxinfo | grep "OpenGL version"
  OpenGL version string: 4.4 (Compatibility Profile) Mesa 18.2.2

  I will attempt to flesh this out more when I get home.
  --- 
  ProblemType: Bug
  ApportVersion: 2.20.10-0ubuntu13.1
  Architecture: amd64
  AudioDevicesInUse:
   USERPID ACCESS COMMAND
   /dev/snd/controlC1:  craig  2094 F pulseaudio
   /dev/snd/controlC0:  craig  2094 F pulseaudio
  CurrentDesktop: KDE
  DistroRelease: Ubuntu 18.10
  InstallationDate: Installed on 2019-01-28 (1 days ago)
  InstallationMedia: Kubuntu 18.10 "Cosmic Cuttlefish" - Release amd64 
(20181017.2)
  MachineType: Acer Predator PH517-61
  Package: linux (not installed)
  ProcFB: 0 amdgpudrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.18.0-13-generic 
root=UUID=5f69d6c1-716a-41ac-a88c-b271a71ce5a0 ro quiet splash vt.handoff=1
  ProcVersionSignature: Ubuntu 4.18.0-13.14-generic 4.18.17
  RelatedPackageVersions:
   linux-restricted-modules-4.18.0-13-generic N/A
   linux-backports-modules-4.18.0-13-generic  N/A
   linux-firmware 1.175.1
  Tags:  cosmic
  Uname: Linux 4.18.0-13-generic x86_64
  UpgradeStatus: No upgrade log present (probably fresh install)
  UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
  _MarkForUpload: True
  dmi.bios.date: 10/12/2018
  dmi.bios.vendor: Insyde Corp.
  dmi.bios.version: V1.07
  dmi.board.asset.tag: Type2 - Board Asset Tag
  dmi.board.name: Cayman_PRS
  dmi.board.vendor: PRS
  dmi.board.version: V1.07
  dmi.chassis.type: 10
  dmi.chassis.vendor: Chassis Manufacturer
  dmi.chassis.version: Chassis Version
  dmi.modalias: 
dmi:bvnInsydeCorp.:bvrV1.07:bd10/12/2018:svnAcer:pnPredatorPH517-61:pvrV1.07:rvnPRS:rnCayman_PRS:rvrV1.07:cvnChassisManufacturer:ct10:cvrChassisVersion:
  dmi.product.family: Predator Helios 500
  dmi.product.name: Predator PH517-61
  dmi.product.sku: 
  dmi.product.version: V1.07
  dmi.sys.vendor: Acer

To manage notifications about this bug go to:
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1813820/+subscriptions

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[Kernel-packages] [Bug 1813820] Lsusb.txt

[Craig Stein]

apport information

** Attachment added: "Lsusb.txt"
   https://bugs.launchpad.net/bugs/1813820/+attachment/5233975/+files/Lsusb.txt

-- 
You received this bug notification because you are a member of Kernel
Packages, which is subscribed to linux in Ubuntu.
https://bugs.launchpad.net/bugs/1813820

Title:
  Waking from Suspend causes screen to appear with grey static (like a
  TV with no signal)

Status in linux package in Ubuntu:
  Confirmed

Bug description:
  I am running Kubuntu 18.10. This is the PH517-61 Acer Predator Helios
  500 with the Ryzen processor. My first issue I need to deal with is
  Suspend. I have temporarily disabled suspend in the kcmshell5
  configuration. If I do let the laptop suspend and then hit the
  keyboard I get what appears to be a 1950s TV with no signal. At this
  point I manually power down and then power up again and am able to
  view things on screen.

  Running these commands I get this information:
  $ journalctl -b -g suspend
  Compiled without pattern matching support

  $ journalctl -b -p3
  -- Logs begin at Sun 2019-01-27 22:00:42 CST, end at Mon 2019-01-28 21:01:54 
CST. --
  Jan 28 20:40:33 craig-Predator-PH517-61 kernel: tpm_crb MSFT0101:00: can't 
request region for resource [mem 0xdf775000-0xdf778fff]
  Jan 28 20:40:42 craig-Predator-PH517-61 spice-vdagent[2100]: Cannot access 
vdagent virtio channel /dev/virtio-ports/com.redhat.spice.0

  $ uname -a
  Linux craig-Predator-PH517-61 4.18.0-13-generic #14-Ubuntu SMP Wed Dec 5 
09:04:24 UTC 2018 x86_64 x86_64 x86_64 GNU/Linux

  This is a Vega 56 card but Kubuntu seems to think it is a Vega 64:
  $ lspci -k | grep -EA3 'VGA|3D|Display'
  08:00.0 VGA compatible controller: Advanced Micro Devices, Inc. [AMD/ATI] 
Vega 10 XT [Radeon RX Vega 64] (rev c7)
  Subsystem: Acer Incorporated [ALI] Vega 10 XT [Radeon RX Vega 64]
  Kernel driver in use: amdgpu
  Kernel modules: amdgpu

  $ glxinfo | grep "OpenGL version"
  OpenGL version string: 4.4 (Compatibility Profile) Mesa 18.2.2

  I will attempt to flesh this out more when I get home.
  --- 
  ProblemType: Bug
  ApportVersion: 2.20.10-0ubuntu13.1
  Architecture: amd64
  AudioDevicesInUse:
   USERPID ACCESS COMMAND
   /dev/snd/controlC1:  craig  2094 F pulseaudio
   /dev/snd/controlC0:  craig  2094 F pulseaudio
  CurrentDesktop: KDE
  DistroRelease: Ubuntu 18.10
  InstallationDate: Installed on 2019-01-28 (1 days ago)
  InstallationMedia: Kubuntu 18.10 "Cosmic Cuttlefish" - Release amd64 
(20181017.2)
  MachineType: Acer Predator PH517-61
  Package: linux (not installed)
  ProcFB: 0 amdgpudrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.18.0-13-generic 
root=UUID=5f69d6c1-716a-41ac-a88c-b271a71ce5a0 ro quiet splash vt.handoff=1
  ProcVersionSignature: Ubuntu 4.18.0-13.14-generic 4.18.17
  RelatedPackageVersions:
   linux-restricted-modules-4.18.0-13-generic N/A
   linux-backports-modules-4.18.0-13-generic  N/A
   linux-firmware 1.175.1
  Tags:  cosmic
  Uname: Linux 4.18.0-13-generic x86_64
  UpgradeStatus: No upgrade log present (probably fresh install)
  UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
  _MarkForUpload: True
  dmi.bios.date: 10/12/2018
  dmi.bios.vendor: Insyde Corp.
  dmi.bios.version: V1.07
  dmi.board.asset.tag: Type2 - Board Asset Tag
  dmi.board.name: Cayman_PRS
  dmi.board.vendor: PRS
  dmi.board.version: V1.07
  dmi.chassis.type: 10
  dmi.chassis.vendor: Chassis Manufacturer
  dmi.chassis.version: Chassis Version
  dmi.modalias: 
dmi:bvnInsydeCorp.:bvrV1.07:bd10/12/2018:svnAcer:pnPredatorPH517-61:pvrV1.07:rvnPRS:rnCayman_PRS:rvrV1.07:cvnChassisManufacturer:ct10:cvrChassisVersion:
  dmi.product.family: Predator Helios 500
  dmi.product.name: Predator PH517-61
  dmi.product.sku: 
  dmi.product.version: V1.07
  dmi.sys.vendor: Acer

To manage notifications about this bug go to:
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[Kernel-packages] [Bug 1813820] Lspci.txt

[Craig Stein]

apport information

** Attachment added: "Lspci.txt"
   https://bugs.launchpad.net/bugs/1813820/+attachment/5233974/+files/Lspci.txt

-- 
You received this bug notification because you are a member of Kernel
Packages, which is subscribed to linux in Ubuntu.
https://bugs.launchpad.net/bugs/1813820

Title:
  Waking from Suspend causes screen to appear with grey static (like a
  TV with no signal)

Status in linux package in Ubuntu:
  Confirmed

Bug description:
  I am running Kubuntu 18.10. This is the PH517-61 Acer Predator Helios
  500 with the Ryzen processor. My first issue I need to deal with is
  Suspend. I have temporarily disabled suspend in the kcmshell5
  configuration. If I do let the laptop suspend and then hit the
  keyboard I get what appears to be a 1950s TV with no signal. At this
  point I manually power down and then power up again and am able to
  view things on screen.

  Running these commands I get this information:
  $ journalctl -b -g suspend
  Compiled without pattern matching support

  $ journalctl -b -p3
  -- Logs begin at Sun 2019-01-27 22:00:42 CST, end at Mon 2019-01-28 21:01:54 
CST. --
  Jan 28 20:40:33 craig-Predator-PH517-61 kernel: tpm_crb MSFT0101:00: can't 
request region for resource [mem 0xdf775000-0xdf778fff]
  Jan 28 20:40:42 craig-Predator-PH517-61 spice-vdagent[2100]: Cannot access 
vdagent virtio channel /dev/virtio-ports/com.redhat.spice.0

  $ uname -a
  Linux craig-Predator-PH517-61 4.18.0-13-generic #14-Ubuntu SMP Wed Dec 5 
09:04:24 UTC 2018 x86_64 x86_64 x86_64 GNU/Linux

  This is a Vega 56 card but Kubuntu seems to think it is a Vega 64:
  $ lspci -k | grep -EA3 'VGA|3D|Display'
  08:00.0 VGA compatible controller: Advanced Micro Devices, Inc. [AMD/ATI] 
Vega 10 XT [Radeon RX Vega 64] (rev c7)
  Subsystem: Acer Incorporated [ALI] Vega 10 XT [Radeon RX Vega 64]
  Kernel driver in use: amdgpu
  Kernel modules: amdgpu

  $ glxinfo | grep "OpenGL version"
  OpenGL version string: 4.4 (Compatibility Profile) Mesa 18.2.2

  I will attempt to flesh this out more when I get home.
  --- 
  ProblemType: Bug
  ApportVersion: 2.20.10-0ubuntu13.1
  Architecture: amd64
  AudioDevicesInUse:
   USERPID ACCESS COMMAND
   /dev/snd/controlC1:  craig  2094 F pulseaudio
   /dev/snd/controlC0:  craig  2094 F pulseaudio
  CurrentDesktop: KDE
  DistroRelease: Ubuntu 18.10
  InstallationDate: Installed on 2019-01-28 (1 days ago)
  InstallationMedia: Kubuntu 18.10 "Cosmic Cuttlefish" - Release amd64 
(20181017.2)
  MachineType: Acer Predator PH517-61
  Package: linux (not installed)
  ProcFB: 0 amdgpudrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.18.0-13-generic 
root=UUID=5f69d6c1-716a-41ac-a88c-b271a71ce5a0 ro quiet splash vt.handoff=1
  ProcVersionSignature: Ubuntu 4.18.0-13.14-generic 4.18.17
  RelatedPackageVersions:
   linux-restricted-modules-4.18.0-13-generic N/A
   linux-backports-modules-4.18.0-13-generic  N/A
   linux-firmware 1.175.1
  Tags:  cosmic
  Uname: Linux 4.18.0-13-generic x86_64
  UpgradeStatus: No upgrade log present (probably fresh install)
  UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
  _MarkForUpload: True
  dmi.bios.date: 10/12/2018
  dmi.bios.vendor: Insyde Corp.
  dmi.bios.version: V1.07
  dmi.board.asset.tag: Type2 - Board Asset Tag
  dmi.board.name: Cayman_PRS
  dmi.board.vendor: PRS
  dmi.board.version: V1.07
  dmi.chassis.type: 10
  dmi.chassis.vendor: Chassis Manufacturer
  dmi.chassis.version: Chassis Version
  dmi.modalias: 
dmi:bvnInsydeCorp.:bvrV1.07:bd10/12/2018:svnAcer:pnPredatorPH517-61:pvrV1.07:rvnPRS:rnCayman_PRS:rvrV1.07:cvnChassisManufacturer:ct10:cvrChassisVersion:
  dmi.product.family: Predator Helios 500
  dmi.product.name: Predator PH517-61
  dmi.product.sku: 
  dmi.product.version: V1.07
  dmi.sys.vendor: Acer

To manage notifications about this bug go to:
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[Kernel-packages] [Bug 1813820] WifiSyslog.txt

[Craig Stein]

apport information

** Attachment added: "WifiSyslog.txt"
   
https://bugs.launchpad.net/bugs/1813820/+attachment/5233984/+files/WifiSyslog.txt

** Changed in: linux (Ubuntu)
   Status: Incomplete => Confirmed

-- 
You received this bug notification because you are a member of Kernel
Packages, which is subscribed to linux in Ubuntu.
https://bugs.launchpad.net/bugs/1813820

Title:
  Waking from Suspend causes screen to appear with grey static (like a
  TV with no signal)

Status in linux package in Ubuntu:
  Confirmed

Bug description:
  I am running Kubuntu 18.10. This is the PH517-61 Acer Predator Helios
  500 with the Ryzen processor. My first issue I need to deal with is
  Suspend. I have temporarily disabled suspend in the kcmshell5
  configuration. If I do let the laptop suspend and then hit the
  keyboard I get what appears to be a 1950s TV with no signal. At this
  point I manually power down and then power up again and am able to
  view things on screen.

  Running these commands I get this information:
  $ journalctl -b -g suspend
  Compiled without pattern matching support

  $ journalctl -b -p3
  -- Logs begin at Sun 2019-01-27 22:00:42 CST, end at Mon 2019-01-28 21:01:54 
CST. --
  Jan 28 20:40:33 craig-Predator-PH517-61 kernel: tpm_crb MSFT0101:00: can't 
request region for resource [mem 0xdf775000-0xdf778fff]
  Jan 28 20:40:42 craig-Predator-PH517-61 spice-vdagent[2100]: Cannot access 
vdagent virtio channel /dev/virtio-ports/com.redhat.spice.0

  $ uname -a
  Linux craig-Predator-PH517-61 4.18.0-13-generic #14-Ubuntu SMP Wed Dec 5 
09:04:24 UTC 2018 x86_64 x86_64 x86_64 GNU/Linux

  This is a Vega 56 card but Kubuntu seems to think it is a Vega 64:
  $ lspci -k | grep -EA3 'VGA|3D|Display'
  08:00.0 VGA compatible controller: Advanced Micro Devices, Inc. [AMD/ATI] 
Vega 10 XT [Radeon RX Vega 64] (rev c7)
  Subsystem: Acer Incorporated [ALI] Vega 10 XT [Radeon RX Vega 64]
  Kernel driver in use: amdgpu
  Kernel modules: amdgpu

  $ glxinfo | grep "OpenGL version"
  OpenGL version string: 4.4 (Compatibility Profile) Mesa 18.2.2

  I will attempt to flesh this out more when I get home.
  --- 
  ProblemType: Bug
  ApportVersion: 2.20.10-0ubuntu13.1
  Architecture: amd64
  AudioDevicesInUse:
   USERPID ACCESS COMMAND
   /dev/snd/controlC1:  craig  2094 F pulseaudio
   /dev/snd/controlC0:  craig  2094 F pulseaudio
  CurrentDesktop: KDE
  DistroRelease: Ubuntu 18.10
  InstallationDate: Installed on 2019-01-28 (1 days ago)
  InstallationMedia: Kubuntu 18.10 "Cosmic Cuttlefish" - Release amd64 
(20181017.2)
  MachineType: Acer Predator PH517-61
  Package: linux (not installed)
  ProcFB: 0 amdgpudrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.18.0-13-generic 
root=UUID=5f69d6c1-716a-41ac-a88c-b271a71ce5a0 ro quiet splash vt.handoff=1
  ProcVersionSignature: Ubuntu 4.18.0-13.14-generic 4.18.17
  RelatedPackageVersions:
   linux-restricted-modules-4.18.0-13-generic N/A
   linux-backports-modules-4.18.0-13-generic  N/A
   linux-firmware 1.175.1
  Tags:  cosmic
  Uname: Linux 4.18.0-13-generic x86_64
  UpgradeStatus: No upgrade log present (probably fresh install)
  UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
  _MarkForUpload: True
  dmi.bios.date: 10/12/2018
  dmi.bios.vendor: Insyde Corp.
  dmi.bios.version: V1.07
  dmi.board.asset.tag: Type2 - Board Asset Tag
  dmi.board.name: Cayman_PRS
  dmi.board.vendor: PRS
  dmi.board.version: V1.07
  dmi.chassis.type: 10
  dmi.chassis.vendor: Chassis Manufacturer
  dmi.chassis.version: Chassis Version
  dmi.modalias: 
dmi:bvnInsydeCorp.:bvrV1.07:bd10/12/2018:svnAcer:pnPredatorPH517-61:pvrV1.07:rvnPRS:rnCayman_PRS:rvrV1.07:cvnChassisManufacturer:ct10:cvrChassisVersion:
  dmi.product.family: Predator Helios 500
  dmi.product.name: Predator PH517-61
  dmi.product.sku: 
  dmi.product.version: V1.07
  dmi.sys.vendor: Acer

To manage notifications about this bug go to:
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1813820/+subscriptions

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[Kernel-packages] [Bug 1813820] IwConfig.txt

[Craig Stein]

apport information

** Attachment added: "IwConfig.txt"
   
https://bugs.launchpad.net/bugs/1813820/+attachment/5233973/+files/IwConfig.txt

-- 
You received this bug notification because you are a member of Kernel
Packages, which is subscribed to linux in Ubuntu.
https://bugs.launchpad.net/bugs/1813820

Title:
  Waking from Suspend causes screen to appear with grey static (like a
  TV with no signal)

Status in linux package in Ubuntu:
  Confirmed

Bug description:
  I am running Kubuntu 18.10. This is the PH517-61 Acer Predator Helios
  500 with the Ryzen processor. My first issue I need to deal with is
  Suspend. I have temporarily disabled suspend in the kcmshell5
  configuration. If I do let the laptop suspend and then hit the
  keyboard I get what appears to be a 1950s TV with no signal. At this
  point I manually power down and then power up again and am able to
  view things on screen.

  Running these commands I get this information:
  $ journalctl -b -g suspend
  Compiled without pattern matching support

  $ journalctl -b -p3
  -- Logs begin at Sun 2019-01-27 22:00:42 CST, end at Mon 2019-01-28 21:01:54 
CST. --
  Jan 28 20:40:33 craig-Predator-PH517-61 kernel: tpm_crb MSFT0101:00: can't 
request region for resource [mem 0xdf775000-0xdf778fff]
  Jan 28 20:40:42 craig-Predator-PH517-61 spice-vdagent[2100]: Cannot access 
vdagent virtio channel /dev/virtio-ports/com.redhat.spice.0

  $ uname -a
  Linux craig-Predator-PH517-61 4.18.0-13-generic #14-Ubuntu SMP Wed Dec 5 
09:04:24 UTC 2018 x86_64 x86_64 x86_64 GNU/Linux

  This is a Vega 56 card but Kubuntu seems to think it is a Vega 64:
  $ lspci -k | grep -EA3 'VGA|3D|Display'
  08:00.0 VGA compatible controller: Advanced Micro Devices, Inc. [AMD/ATI] 
Vega 10 XT [Radeon RX Vega 64] (rev c7)
  Subsystem: Acer Incorporated [ALI] Vega 10 XT [Radeon RX Vega 64]
  Kernel driver in use: amdgpu
  Kernel modules: amdgpu

  $ glxinfo | grep "OpenGL version"
  OpenGL version string: 4.4 (Compatibility Profile) Mesa 18.2.2

  I will attempt to flesh this out more when I get home.
  --- 
  ProblemType: Bug
  ApportVersion: 2.20.10-0ubuntu13.1
  Architecture: amd64
  AudioDevicesInUse:
   USERPID ACCESS COMMAND
   /dev/snd/controlC1:  craig  2094 F pulseaudio
   /dev/snd/controlC0:  craig  2094 F pulseaudio
  CurrentDesktop: KDE
  DistroRelease: Ubuntu 18.10
  InstallationDate: Installed on 2019-01-28 (1 days ago)
  InstallationMedia: Kubuntu 18.10 "Cosmic Cuttlefish" - Release amd64 
(20181017.2)
  MachineType: Acer Predator PH517-61
  Package: linux (not installed)
  ProcFB: 0 amdgpudrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.18.0-13-generic 
root=UUID=5f69d6c1-716a-41ac-a88c-b271a71ce5a0 ro quiet splash vt.handoff=1
  ProcVersionSignature: Ubuntu 4.18.0-13.14-generic 4.18.17
  RelatedPackageVersions:
   linux-restricted-modules-4.18.0-13-generic N/A
   linux-backports-modules-4.18.0-13-generic  N/A
   linux-firmware 1.175.1
  Tags:  cosmic
  Uname: Linux 4.18.0-13-generic x86_64
  UpgradeStatus: No upgrade log present (probably fresh install)
  UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
  _MarkForUpload: True
  dmi.bios.date: 10/12/2018
  dmi.bios.vendor: Insyde Corp.
  dmi.bios.version: V1.07
  dmi.board.asset.tag: Type2 - Board Asset Tag
  dmi.board.name: Cayman_PRS
  dmi.board.vendor: PRS
  dmi.board.version: V1.07
  dmi.chassis.type: 10
  dmi.chassis.vendor: Chassis Manufacturer
  dmi.chassis.version: Chassis Version
  dmi.modalias: 
dmi:bvnInsydeCorp.:bvrV1.07:bd10/12/2018:svnAcer:pnPredatorPH517-61:pvrV1.07:rvnPRS:rnCayman_PRS:rvrV1.07:cvnChassisManufacturer:ct10:cvrChassisVersion:
  dmi.product.family: Predator Helios 500
  dmi.product.name: Predator PH517-61
  dmi.product.sku: 
  dmi.product.version: V1.07
  dmi.sys.vendor: Acer

To manage notifications about this bug go to:
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[Kernel-packages] [Bug 1813820] CRDA.txt

[Craig Stein]

apport information

** Attachment added: "CRDA.txt"
   https://bugs.launchpad.net/bugs/1813820/+attachment/5233971/+files/CRDA.txt

-- 
You received this bug notification because you are a member of Kernel
Packages, which is subscribed to linux in Ubuntu.
https://bugs.launchpad.net/bugs/1813820

Title:
  Waking from Suspend causes screen to appear with grey static (like a
  TV with no signal)

Status in linux package in Ubuntu:
  Confirmed

Bug description:
  I am running Kubuntu 18.10. This is the PH517-61 Acer Predator Helios
  500 with the Ryzen processor. My first issue I need to deal with is
  Suspend. I have temporarily disabled suspend in the kcmshell5
  configuration. If I do let the laptop suspend and then hit the
  keyboard I get what appears to be a 1950s TV with no signal. At this
  point I manually power down and then power up again and am able to
  view things on screen.

  Running these commands I get this information:
  $ journalctl -b -g suspend
  Compiled without pattern matching support

  $ journalctl -b -p3
  -- Logs begin at Sun 2019-01-27 22:00:42 CST, end at Mon 2019-01-28 21:01:54 
CST. --
  Jan 28 20:40:33 craig-Predator-PH517-61 kernel: tpm_crb MSFT0101:00: can't 
request region for resource [mem 0xdf775000-0xdf778fff]
  Jan 28 20:40:42 craig-Predator-PH517-61 spice-vdagent[2100]: Cannot access 
vdagent virtio channel /dev/virtio-ports/com.redhat.spice.0

  $ uname -a
  Linux craig-Predator-PH517-61 4.18.0-13-generic #14-Ubuntu SMP Wed Dec 5 
09:04:24 UTC 2018 x86_64 x86_64 x86_64 GNU/Linux

  This is a Vega 56 card but Kubuntu seems to think it is a Vega 64:
  $ lspci -k | grep -EA3 'VGA|3D|Display'
  08:00.0 VGA compatible controller: Advanced Micro Devices, Inc. [AMD/ATI] 
Vega 10 XT [Radeon RX Vega 64] (rev c7)
  Subsystem: Acer Incorporated [ALI] Vega 10 XT [Radeon RX Vega 64]
  Kernel driver in use: amdgpu
  Kernel modules: amdgpu

  $ glxinfo | grep "OpenGL version"
  OpenGL version string: 4.4 (Compatibility Profile) Mesa 18.2.2

  I will attempt to flesh this out more when I get home.
  --- 
  ProblemType: Bug
  ApportVersion: 2.20.10-0ubuntu13.1
  Architecture: amd64
  AudioDevicesInUse:
   USERPID ACCESS COMMAND
   /dev/snd/controlC1:  craig  2094 F pulseaudio
   /dev/snd/controlC0:  craig  2094 F pulseaudio
  CurrentDesktop: KDE
  DistroRelease: Ubuntu 18.10
  InstallationDate: Installed on 2019-01-28 (1 days ago)
  InstallationMedia: Kubuntu 18.10 "Cosmic Cuttlefish" - Release amd64 
(20181017.2)
  MachineType: Acer Predator PH517-61
  Package: linux (not installed)
  ProcFB: 0 amdgpudrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.18.0-13-generic 
root=UUID=5f69d6c1-716a-41ac-a88c-b271a71ce5a0 ro quiet splash vt.handoff=1
  ProcVersionSignature: Ubuntu 4.18.0-13.14-generic 4.18.17
  RelatedPackageVersions:
   linux-restricted-modules-4.18.0-13-generic N/A
   linux-backports-modules-4.18.0-13-generic  N/A
   linux-firmware 1.175.1
  Tags:  cosmic
  Uname: Linux 4.18.0-13-generic x86_64
  UpgradeStatus: No upgrade log present (probably fresh install)
  UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
  _MarkForUpload: True
  dmi.bios.date: 10/12/2018
  dmi.bios.vendor: Insyde Corp.
  dmi.bios.version: V1.07
  dmi.board.asset.tag: Type2 - Board Asset Tag
  dmi.board.name: Cayman_PRS
  dmi.board.vendor: PRS
  dmi.board.version: V1.07
  dmi.chassis.type: 10
  dmi.chassis.vendor: Chassis Manufacturer
  dmi.chassis.version: Chassis Version
  dmi.modalias: 
dmi:bvnInsydeCorp.:bvrV1.07:bd10/12/2018:svnAcer:pnPredatorPH517-61:pvrV1.07:rvnPRS:rnCayman_PRS:rvrV1.07:cvnChassisManufacturer:ct10:cvrChassisVersion:
  dmi.product.family: Predator Helios 500
  dmi.product.name: Predator PH517-61
  dmi.product.sku: 
  dmi.product.version: V1.07
  dmi.sys.vendor: Acer

To manage notifications about this bug go to:
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1813820/+subscriptions

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[Kernel-packages] [Bug 1813820] ProcCpuinfoMinimal.txt

[Craig Stein]

apport information

** Attachment added: "ProcCpuinfoMinimal.txt"
   
https://bugs.launchpad.net/bugs/1813820/+attachment/5233977/+files/ProcCpuinfoMinimal.txt

-- 
You received this bug notification because you are a member of Kernel
Packages, which is subscribed to linux in Ubuntu.
https://bugs.launchpad.net/bugs/1813820

Title:
  Waking from Suspend causes screen to appear with grey static (like a
  TV with no signal)

Status in linux package in Ubuntu:
  Confirmed

Bug description:
  I am running Kubuntu 18.10. This is the PH517-61 Acer Predator Helios
  500 with the Ryzen processor. My first issue I need to deal with is
  Suspend. I have temporarily disabled suspend in the kcmshell5
  configuration. If I do let the laptop suspend and then hit the
  keyboard I get what appears to be a 1950s TV with no signal. At this
  point I manually power down and then power up again and am able to
  view things on screen.

  Running these commands I get this information:
  $ journalctl -b -g suspend
  Compiled without pattern matching support

  $ journalctl -b -p3
  -- Logs begin at Sun 2019-01-27 22:00:42 CST, end at Mon 2019-01-28 21:01:54 
CST. --
  Jan 28 20:40:33 craig-Predator-PH517-61 kernel: tpm_crb MSFT0101:00: can't 
request region for resource [mem 0xdf775000-0xdf778fff]
  Jan 28 20:40:42 craig-Predator-PH517-61 spice-vdagent[2100]: Cannot access 
vdagent virtio channel /dev/virtio-ports/com.redhat.spice.0

  $ uname -a
  Linux craig-Predator-PH517-61 4.18.0-13-generic #14-Ubuntu SMP Wed Dec 5 
09:04:24 UTC 2018 x86_64 x86_64 x86_64 GNU/Linux

  This is a Vega 56 card but Kubuntu seems to think it is a Vega 64:
  $ lspci -k | grep -EA3 'VGA|3D|Display'
  08:00.0 VGA compatible controller: Advanced Micro Devices, Inc. [AMD/ATI] 
Vega 10 XT [Radeon RX Vega 64] (rev c7)
  Subsystem: Acer Incorporated [ALI] Vega 10 XT [Radeon RX Vega 64]
  Kernel driver in use: amdgpu
  Kernel modules: amdgpu

  $ glxinfo | grep "OpenGL version"
  OpenGL version string: 4.4 (Compatibility Profile) Mesa 18.2.2

  I will attempt to flesh this out more when I get home.
  --- 
  ProblemType: Bug
  ApportVersion: 2.20.10-0ubuntu13.1
  Architecture: amd64
  AudioDevicesInUse:
   USERPID ACCESS COMMAND
   /dev/snd/controlC1:  craig  2094 F pulseaudio
   /dev/snd/controlC0:  craig  2094 F pulseaudio
  CurrentDesktop: KDE
  DistroRelease: Ubuntu 18.10
  InstallationDate: Installed on 2019-01-28 (1 days ago)
  InstallationMedia: Kubuntu 18.10 "Cosmic Cuttlefish" - Release amd64 
(20181017.2)
  MachineType: Acer Predator PH517-61
  Package: linux (not installed)
  ProcFB: 0 amdgpudrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.18.0-13-generic 
root=UUID=5f69d6c1-716a-41ac-a88c-b271a71ce5a0 ro quiet splash vt.handoff=1
  ProcVersionSignature: Ubuntu 4.18.0-13.14-generic 4.18.17
  RelatedPackageVersions:
   linux-restricted-modules-4.18.0-13-generic N/A
   linux-backports-modules-4.18.0-13-generic  N/A
   linux-firmware 1.175.1
  Tags:  cosmic
  Uname: Linux 4.18.0-13-generic x86_64
  UpgradeStatus: No upgrade log present (probably fresh install)
  UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
  _MarkForUpload: True
  dmi.bios.date: 10/12/2018
  dmi.bios.vendor: Insyde Corp.
  dmi.bios.version: V1.07
  dmi.board.asset.tag: Type2 - Board Asset Tag
  dmi.board.name: Cayman_PRS
  dmi.board.vendor: PRS
  dmi.board.version: V1.07
  dmi.chassis.type: 10
  dmi.chassis.vendor: Chassis Manufacturer
  dmi.chassis.version: Chassis Version
  dmi.modalias: 
dmi:bvnInsydeCorp.:bvrV1.07:bd10/12/2018:svnAcer:pnPredatorPH517-61:pvrV1.07:rvnPRS:rnCayman_PRS:rvrV1.07:cvnChassisManufacturer:ct10:cvrChassisVersion:
  dmi.product.family: Predator Helios 500
  dmi.product.name: Predator PH517-61
  dmi.product.sku: 
  dmi.product.version: V1.07
  dmi.sys.vendor: Acer

To manage notifications about this bug go to:
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[Kernel-packages] [Bug 1813820] ProcModules.txt

[Craig Stein]

apport information

** Attachment added: "ProcModules.txt"
   
https://bugs.launchpad.net/bugs/1813820/+attachment/5233980/+files/ProcModules.txt

-- 
You received this bug notification because you are a member of Kernel
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https://bugs.launchpad.net/bugs/1813820

Title:
  Waking from Suspend causes screen to appear with grey static (like a
  TV with no signal)

Status in linux package in Ubuntu:
  Confirmed

Bug description:
  I am running Kubuntu 18.10. This is the PH517-61 Acer Predator Helios
  500 with the Ryzen processor. My first issue I need to deal with is
  Suspend. I have temporarily disabled suspend in the kcmshell5
  configuration. If I do let the laptop suspend and then hit the
  keyboard I get what appears to be a 1950s TV with no signal. At this
  point I manually power down and then power up again and am able to
  view things on screen.

  Running these commands I get this information:
  $ journalctl -b -g suspend
  Compiled without pattern matching support

  $ journalctl -b -p3
  -- Logs begin at Sun 2019-01-27 22:00:42 CST, end at Mon 2019-01-28 21:01:54 
CST. --
  Jan 28 20:40:33 craig-Predator-PH517-61 kernel: tpm_crb MSFT0101:00: can't 
request region for resource [mem 0xdf775000-0xdf778fff]
  Jan 28 20:40:42 craig-Predator-PH517-61 spice-vdagent[2100]: Cannot access 
vdagent virtio channel /dev/virtio-ports/com.redhat.spice.0

  $ uname -a
  Linux craig-Predator-PH517-61 4.18.0-13-generic #14-Ubuntu SMP Wed Dec 5 
09:04:24 UTC 2018 x86_64 x86_64 x86_64 GNU/Linux

  This is a Vega 56 card but Kubuntu seems to think it is a Vega 64:
  $ lspci -k | grep -EA3 'VGA|3D|Display'
  08:00.0 VGA compatible controller: Advanced Micro Devices, Inc. [AMD/ATI] 
Vega 10 XT [Radeon RX Vega 64] (rev c7)
  Subsystem: Acer Incorporated [ALI] Vega 10 XT [Radeon RX Vega 64]
  Kernel driver in use: amdgpu
  Kernel modules: amdgpu

  $ glxinfo | grep "OpenGL version"
  OpenGL version string: 4.4 (Compatibility Profile) Mesa 18.2.2

  I will attempt to flesh this out more when I get home.
  --- 
  ProblemType: Bug
  ApportVersion: 2.20.10-0ubuntu13.1
  Architecture: amd64
  AudioDevicesInUse:
   USERPID ACCESS COMMAND
   /dev/snd/controlC1:  craig  2094 F pulseaudio
   /dev/snd/controlC0:  craig  2094 F pulseaudio
  CurrentDesktop: KDE
  DistroRelease: Ubuntu 18.10
  InstallationDate: Installed on 2019-01-28 (1 days ago)
  InstallationMedia: Kubuntu 18.10 "Cosmic Cuttlefish" - Release amd64 
(20181017.2)
  MachineType: Acer Predator PH517-61
  Package: linux (not installed)
  ProcFB: 0 amdgpudrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.18.0-13-generic 
root=UUID=5f69d6c1-716a-41ac-a88c-b271a71ce5a0 ro quiet splash vt.handoff=1
  ProcVersionSignature: Ubuntu 4.18.0-13.14-generic 4.18.17
  RelatedPackageVersions:
   linux-restricted-modules-4.18.0-13-generic N/A
   linux-backports-modules-4.18.0-13-generic  N/A
   linux-firmware 1.175.1
  Tags:  cosmic
  Uname: Linux 4.18.0-13-generic x86_64
  UpgradeStatus: No upgrade log present (probably fresh install)
  UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
  _MarkForUpload: True
  dmi.bios.date: 10/12/2018
  dmi.bios.vendor: Insyde Corp.
  dmi.bios.version: V1.07
  dmi.board.asset.tag: Type2 - Board Asset Tag
  dmi.board.name: Cayman_PRS
  dmi.board.vendor: PRS
  dmi.board.version: V1.07
  dmi.chassis.type: 10
  dmi.chassis.vendor: Chassis Manufacturer
  dmi.chassis.version: Chassis Version
  dmi.modalias: 
dmi:bvnInsydeCorp.:bvrV1.07:bd10/12/2018:svnAcer:pnPredatorPH517-61:pvrV1.07:rvnPRS:rnCayman_PRS:rvrV1.07:cvnChassisManufacturer:ct10:cvrChassisVersion:
  dmi.product.family: Predator Helios 500
  dmi.product.name: Predator PH517-61
  dmi.product.sku: 
  dmi.product.version: V1.07
  dmi.sys.vendor: Acer

To manage notifications about this bug go to:
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[Kernel-packages] [Bug 1813820] ProcEnviron.txt

[Craig Stein]

apport information

** Attachment added: "ProcEnviron.txt"
   
https://bugs.launchpad.net/bugs/1813820/+attachment/5233978/+files/ProcEnviron.txt

-- 
You received this bug notification because you are a member of Kernel
Packages, which is subscribed to linux in Ubuntu.
https://bugs.launchpad.net/bugs/1813820

Title:
  Waking from Suspend causes screen to appear with grey static (like a
  TV with no signal)

Status in linux package in Ubuntu:
  Confirmed

Bug description:
  I am running Kubuntu 18.10. This is the PH517-61 Acer Predator Helios
  500 with the Ryzen processor. My first issue I need to deal with is
  Suspend. I have temporarily disabled suspend in the kcmshell5
  configuration. If I do let the laptop suspend and then hit the
  keyboard I get what appears to be a 1950s TV with no signal. At this
  point I manually power down and then power up again and am able to
  view things on screen.

  Running these commands I get this information:
  $ journalctl -b -g suspend
  Compiled without pattern matching support

  $ journalctl -b -p3
  -- Logs begin at Sun 2019-01-27 22:00:42 CST, end at Mon 2019-01-28 21:01:54 
CST. --
  Jan 28 20:40:33 craig-Predator-PH517-61 kernel: tpm_crb MSFT0101:00: can't 
request region for resource [mem 0xdf775000-0xdf778fff]
  Jan 28 20:40:42 craig-Predator-PH517-61 spice-vdagent[2100]: Cannot access 
vdagent virtio channel /dev/virtio-ports/com.redhat.spice.0

  $ uname -a
  Linux craig-Predator-PH517-61 4.18.0-13-generic #14-Ubuntu SMP Wed Dec 5 
09:04:24 UTC 2018 x86_64 x86_64 x86_64 GNU/Linux

  This is a Vega 56 card but Kubuntu seems to think it is a Vega 64:
  $ lspci -k | grep -EA3 'VGA|3D|Display'
  08:00.0 VGA compatible controller: Advanced Micro Devices, Inc. [AMD/ATI] 
Vega 10 XT [Radeon RX Vega 64] (rev c7)
  Subsystem: Acer Incorporated [ALI] Vega 10 XT [Radeon RX Vega 64]
  Kernel driver in use: amdgpu
  Kernel modules: amdgpu

  $ glxinfo | grep "OpenGL version"
  OpenGL version string: 4.4 (Compatibility Profile) Mesa 18.2.2

  I will attempt to flesh this out more when I get home.
  --- 
  ProblemType: Bug
  ApportVersion: 2.20.10-0ubuntu13.1
  Architecture: amd64
  AudioDevicesInUse:
   USERPID ACCESS COMMAND
   /dev/snd/controlC1:  craig  2094 F pulseaudio
   /dev/snd/controlC0:  craig  2094 F pulseaudio
  CurrentDesktop: KDE
  DistroRelease: Ubuntu 18.10
  InstallationDate: Installed on 2019-01-28 (1 days ago)
  InstallationMedia: Kubuntu 18.10 "Cosmic Cuttlefish" - Release amd64 
(20181017.2)
  MachineType: Acer Predator PH517-61
  Package: linux (not installed)
  ProcFB: 0 amdgpudrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.18.0-13-generic 
root=UUID=5f69d6c1-716a-41ac-a88c-b271a71ce5a0 ro quiet splash vt.handoff=1
  ProcVersionSignature: Ubuntu 4.18.0-13.14-generic 4.18.17
  RelatedPackageVersions:
   linux-restricted-modules-4.18.0-13-generic N/A
   linux-backports-modules-4.18.0-13-generic  N/A
   linux-firmware 1.175.1
  Tags:  cosmic
  Uname: Linux 4.18.0-13-generic x86_64
  UpgradeStatus: No upgrade log present (probably fresh install)
  UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
  _MarkForUpload: True
  dmi.bios.date: 10/12/2018
  dmi.bios.vendor: Insyde Corp.
  dmi.bios.version: V1.07
  dmi.board.asset.tag: Type2 - Board Asset Tag
  dmi.board.name: Cayman_PRS
  dmi.board.vendor: PRS
  dmi.board.version: V1.07
  dmi.chassis.type: 10
  dmi.chassis.vendor: Chassis Manufacturer
  dmi.chassis.version: Chassis Version
  dmi.modalias: 
dmi:bvnInsydeCorp.:bvrV1.07:bd10/12/2018:svnAcer:pnPredatorPH517-61:pvrV1.07:rvnPRS:rnCayman_PRS:rvrV1.07:cvnChassisManufacturer:ct10:cvrChassisVersion:
  dmi.product.family: Predator Helios 500
  dmi.product.name: Predator PH517-61
  dmi.product.sku: 
  dmi.product.version: V1.07
  dmi.sys.vendor: Acer

To manage notifications about this bug go to:
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1813820/+subscriptions

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[Kernel-packages] [Bug 1813820] RfKill.txt

[Craig Stein]

apport information

** Attachment added: "RfKill.txt"
   https://bugs.launchpad.net/bugs/1813820/+attachment/5233982/+files/RfKill.txt

-- 
You received this bug notification because you are a member of Kernel
Packages, which is subscribed to linux in Ubuntu.
https://bugs.launchpad.net/bugs/1813820

Title:
  Waking from Suspend causes screen to appear with grey static (like a
  TV with no signal)

Status in linux package in Ubuntu:
  Confirmed

Bug description:
  I am running Kubuntu 18.10. This is the PH517-61 Acer Predator Helios
  500 with the Ryzen processor. My first issue I need to deal with is
  Suspend. I have temporarily disabled suspend in the kcmshell5
  configuration. If I do let the laptop suspend and then hit the
  keyboard I get what appears to be a 1950s TV with no signal. At this
  point I manually power down and then power up again and am able to
  view things on screen.

  Running these commands I get this information:
  $ journalctl -b -g suspend
  Compiled without pattern matching support

  $ journalctl -b -p3
  -- Logs begin at Sun 2019-01-27 22:00:42 CST, end at Mon 2019-01-28 21:01:54 
CST. --
  Jan 28 20:40:33 craig-Predator-PH517-61 kernel: tpm_crb MSFT0101:00: can't 
request region for resource [mem 0xdf775000-0xdf778fff]
  Jan 28 20:40:42 craig-Predator-PH517-61 spice-vdagent[2100]: Cannot access 
vdagent virtio channel /dev/virtio-ports/com.redhat.spice.0

  $ uname -a
  Linux craig-Predator-PH517-61 4.18.0-13-generic #14-Ubuntu SMP Wed Dec 5 
09:04:24 UTC 2018 x86_64 x86_64 x86_64 GNU/Linux

  This is a Vega 56 card but Kubuntu seems to think it is a Vega 64:
  $ lspci -k | grep -EA3 'VGA|3D|Display'
  08:00.0 VGA compatible controller: Advanced Micro Devices, Inc. [AMD/ATI] 
Vega 10 XT [Radeon RX Vega 64] (rev c7)
  Subsystem: Acer Incorporated [ALI] Vega 10 XT [Radeon RX Vega 64]
  Kernel driver in use: amdgpu
  Kernel modules: amdgpu

  $ glxinfo | grep "OpenGL version"
  OpenGL version string: 4.4 (Compatibility Profile) Mesa 18.2.2

  I will attempt to flesh this out more when I get home.
  --- 
  ProblemType: Bug
  ApportVersion: 2.20.10-0ubuntu13.1
  Architecture: amd64
  AudioDevicesInUse:
   USERPID ACCESS COMMAND
   /dev/snd/controlC1:  craig  2094 F pulseaudio
   /dev/snd/controlC0:  craig  2094 F pulseaudio
  CurrentDesktop: KDE
  DistroRelease: Ubuntu 18.10
  InstallationDate: Installed on 2019-01-28 (1 days ago)
  InstallationMedia: Kubuntu 18.10 "Cosmic Cuttlefish" - Release amd64 
(20181017.2)
  MachineType: Acer Predator PH517-61
  Package: linux (not installed)
  ProcFB: 0 amdgpudrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.18.0-13-generic 
root=UUID=5f69d6c1-716a-41ac-a88c-b271a71ce5a0 ro quiet splash vt.handoff=1
  ProcVersionSignature: Ubuntu 4.18.0-13.14-generic 4.18.17
  RelatedPackageVersions:
   linux-restricted-modules-4.18.0-13-generic N/A
   linux-backports-modules-4.18.0-13-generic  N/A
   linux-firmware 1.175.1
  Tags:  cosmic
  Uname: Linux 4.18.0-13-generic x86_64
  UpgradeStatus: No upgrade log present (probably fresh install)
  UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
  _MarkForUpload: True
  dmi.bios.date: 10/12/2018
  dmi.bios.vendor: Insyde Corp.
  dmi.bios.version: V1.07
  dmi.board.asset.tag: Type2 - Board Asset Tag
  dmi.board.name: Cayman_PRS
  dmi.board.vendor: PRS
  dmi.board.version: V1.07
  dmi.chassis.type: 10
  dmi.chassis.vendor: Chassis Manufacturer
  dmi.chassis.version: Chassis Version
  dmi.modalias: 
dmi:bvnInsydeCorp.:bvrV1.07:bd10/12/2018:svnAcer:pnPredatorPH517-61:pvrV1.07:rvnPRS:rnCayman_PRS:rvrV1.07:cvnChassisManufacturer:ct10:cvrChassisVersion:
  dmi.product.family: Predator Helios 500
  dmi.product.name: Predator PH517-61
  dmi.product.sku: 
  dmi.product.version: V1.07
  dmi.sys.vendor: Acer

To manage notifications about this bug go to:
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[Kernel-packages] [Bug 1813820] PulseList.txt

[Craig Stein]

apport information

** Attachment added: "PulseList.txt"
   
https://bugs.launchpad.net/bugs/1813820/+attachment/5233981/+files/PulseList.txt

-- 
You received this bug notification because you are a member of Kernel
Packages, which is subscribed to linux in Ubuntu.
https://bugs.launchpad.net/bugs/1813820

Title:
  Waking from Suspend causes screen to appear with grey static (like a
  TV with no signal)

Status in linux package in Ubuntu:
  Confirmed

Bug description:
  I am running Kubuntu 18.10. This is the PH517-61 Acer Predator Helios
  500 with the Ryzen processor. My first issue I need to deal with is
  Suspend. I have temporarily disabled suspend in the kcmshell5
  configuration. If I do let the laptop suspend and then hit the
  keyboard I get what appears to be a 1950s TV with no signal. At this
  point I manually power down and then power up again and am able to
  view things on screen.

  Running these commands I get this information:
  $ journalctl -b -g suspend
  Compiled without pattern matching support

  $ journalctl -b -p3
  -- Logs begin at Sun 2019-01-27 22:00:42 CST, end at Mon 2019-01-28 21:01:54 
CST. --
  Jan 28 20:40:33 craig-Predator-PH517-61 kernel: tpm_crb MSFT0101:00: can't 
request region for resource [mem 0xdf775000-0xdf778fff]
  Jan 28 20:40:42 craig-Predator-PH517-61 spice-vdagent[2100]: Cannot access 
vdagent virtio channel /dev/virtio-ports/com.redhat.spice.0

  $ uname -a
  Linux craig-Predator-PH517-61 4.18.0-13-generic #14-Ubuntu SMP Wed Dec 5 
09:04:24 UTC 2018 x86_64 x86_64 x86_64 GNU/Linux

  This is a Vega 56 card but Kubuntu seems to think it is a Vega 64:
  $ lspci -k | grep -EA3 'VGA|3D|Display'
  08:00.0 VGA compatible controller: Advanced Micro Devices, Inc. [AMD/ATI] 
Vega 10 XT [Radeon RX Vega 64] (rev c7)
  Subsystem: Acer Incorporated [ALI] Vega 10 XT [Radeon RX Vega 64]
  Kernel driver in use: amdgpu
  Kernel modules: amdgpu

  $ glxinfo | grep "OpenGL version"
  OpenGL version string: 4.4 (Compatibility Profile) Mesa 18.2.2

  I will attempt to flesh this out more when I get home.
  --- 
  ProblemType: Bug
  ApportVersion: 2.20.10-0ubuntu13.1
  Architecture: amd64
  AudioDevicesInUse:
   USERPID ACCESS COMMAND
   /dev/snd/controlC1:  craig  2094 F pulseaudio
   /dev/snd/controlC0:  craig  2094 F pulseaudio
  CurrentDesktop: KDE
  DistroRelease: Ubuntu 18.10
  InstallationDate: Installed on 2019-01-28 (1 days ago)
  InstallationMedia: Kubuntu 18.10 "Cosmic Cuttlefish" - Release amd64 
(20181017.2)
  MachineType: Acer Predator PH517-61
  Package: linux (not installed)
  ProcFB: 0 amdgpudrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.18.0-13-generic 
root=UUID=5f69d6c1-716a-41ac-a88c-b271a71ce5a0 ro quiet splash vt.handoff=1
  ProcVersionSignature: Ubuntu 4.18.0-13.14-generic 4.18.17
  RelatedPackageVersions:
   linux-restricted-modules-4.18.0-13-generic N/A
   linux-backports-modules-4.18.0-13-generic  N/A
   linux-firmware 1.175.1
  Tags:  cosmic
  Uname: Linux 4.18.0-13-generic x86_64
  UpgradeStatus: No upgrade log present (probably fresh install)
  UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
  _MarkForUpload: True
  dmi.bios.date: 10/12/2018
  dmi.bios.vendor: Insyde Corp.
  dmi.bios.version: V1.07
  dmi.board.asset.tag: Type2 - Board Asset Tag
  dmi.board.name: Cayman_PRS
  dmi.board.vendor: PRS
  dmi.board.version: V1.07
  dmi.chassis.type: 10
  dmi.chassis.vendor: Chassis Manufacturer
  dmi.chassis.version: Chassis Version
  dmi.modalias: 
dmi:bvnInsydeCorp.:bvrV1.07:bd10/12/2018:svnAcer:pnPredatorPH517-61:pvrV1.07:rvnPRS:rnCayman_PRS:rvrV1.07:cvnChassisManufacturer:ct10:cvrChassisVersion:
  dmi.product.family: Predator Helios 500
  dmi.product.name: Predator PH517-61
  dmi.product.sku: 
  dmi.product.version: V1.07
  dmi.sys.vendor: Acer

To manage notifications about this bug go to:
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1813820/+subscriptions

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More help   : https://help.launchpad.net/ListHelp

[Kernel-packages] [Bug 1813820] Re: Waking from Suspend causes screen to appear with grey static (like a TV with no signal)

[Craig Stein]

Expected Behaviour:
I expect to continue to be able to use my machine normally and be able to see 
what is happening on screen.

Actual Behaviour:
Static on screen obscures everything.

-- 
You received this bug notification because you are a member of Kernel
Packages, which is subscribed to linux in Ubuntu.
https://bugs.launchpad.net/bugs/1813820

Title:
  Waking from Suspend causes screen to appear with grey static (like a
  TV with no signal)

Status in linux package in Ubuntu:
  New

Bug description:
  I am running Kubuntu 18.10. This is the PH517-61 Acer Predator Helios
  500 with the Ryzen processor. My first issue I need to deal with is
  Suspend. I have temporarily disabled suspend in the kcmshell5
  configuration. If I do let the laptop suspend and then hit the
  keyboard I get what appears to be a 1950s TV with no signal. At this
  point I manually power down and then power up again and am able to
  view things on screen.

  Running these commands I get this information:
  $ journalctl -b -g suspend
  Compiled without pattern matching support

  $ journalctl -b -p3
  -- Logs begin at Sun 2019-01-27 22:00:42 CST, end at Mon 2019-01-28 21:01:54 
CST. --
  Jan 28 20:40:33 craig-Predator-PH517-61 kernel: tpm_crb MSFT0101:00: can't 
request region for resource [mem 0xdf775000-0xdf778fff]
  Jan 28 20:40:42 craig-Predator-PH517-61 spice-vdagent[2100]: Cannot access 
vdagent virtio channel /dev/virtio-ports/com.redhat.spice.0

  $ uname -a
  Linux craig-Predator-PH517-61 4.18.0-13-generic #14-Ubuntu SMP Wed Dec 5 
09:04:24 UTC 2018 x86_64 x86_64 x86_64 GNU/Linux

  This is a Vega 56 card but Kubuntu seems to think it is a Vega 64:
  $ lspci -k | grep -EA3 'VGA|3D|Display'
  08:00.0 VGA compatible controller: Advanced Micro Devices, Inc. [AMD/ATI] 
Vega 10 XT [Radeon RX Vega 64] (rev c7)
  Subsystem: Acer Incorporated [ALI] Vega 10 XT [Radeon RX Vega 64]
  Kernel driver in use: amdgpu
  Kernel modules: amdgpu

  $ glxinfo | grep "OpenGL version"
  OpenGL version string: 4.4 (Compatibility Profile) Mesa 18.2.2

  I will attempt to flesh this out more when I get home.

To manage notifications about this bug go to:
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1813820/+subscriptions

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[Kernel-packages] [Bug 1813820] [NEW] Waking from Suspend causes screen to appear with grey static (like a TV with no signal)

[Craig Stein]

Public bug reported:

I am running Kubuntu 18.10. This is the PH517-61 Acer Predator Helios
500 with the Ryzen processor. My first issue I need to deal with is
Suspend. I have temporarily disabled suspend in the kcmshell5
configuration. If I do let the laptop suspend and then hit the keyboard
I get what appears to be a 1950s TV with no signal. At this point I
manually power down and then power up again and am able to view things
on screen.

Running these commands I get this information:
$ journalctl -b -g suspend
Compiled without pattern matching support

$ journalctl -b -p3
-- Logs begin at Sun 2019-01-27 22:00:42 CST, end at Mon 2019-01-28 21:01:54 
CST. --
Jan 28 20:40:33 craig-Predator-PH517-61 kernel: tpm_crb MSFT0101:00: can't 
request region for resource [mem 0xdf775000-0xdf778fff]
Jan 28 20:40:42 craig-Predator-PH517-61 spice-vdagent[2100]: Cannot access 
vdagent virtio channel /dev/virtio-ports/com.redhat.spice.0

$ uname -a
Linux craig-Predator-PH517-61 4.18.0-13-generic #14-Ubuntu SMP Wed Dec 5 
09:04:24 UTC 2018 x86_64 x86_64 x86_64 GNU/Linux

This is a Vega 56 card but Kubuntu seems to think it is a Vega 64:
$ lspci -k | grep -EA3 'VGA|3D|Display'
08:00.0 VGA compatible controller: Advanced Micro Devices, Inc. [AMD/ATI] Vega 
10 XT [Radeon RX Vega 64] (rev c7)
Subsystem: Acer Incorporated [ALI] Vega 10 XT [Radeon RX Vega 64]
Kernel driver in use: amdgpu
Kernel modules: amdgpu

$ glxinfo | grep "OpenGL version"
OpenGL version string: 4.4 (Compatibility Profile) Mesa 18.2.2

I will attempt to flesh this out more when I get home.

** Affects: linux (Ubuntu)
 Importance: Undecided
 Status: New


** Tags: kernel-bug

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https://bugs.launchpad.net/bugs/1813820

Title:
  Waking from Suspend causes screen to appear with grey static (like a
  TV with no signal)

Status in linux package in Ubuntu:
  New

Bug description:
  I am running Kubuntu 18.10. This is the PH517-61 Acer Predator Helios
  500 with the Ryzen processor. My first issue I need to deal with is
  Suspend. I have temporarily disabled suspend in the kcmshell5
  configuration. If I do let the laptop suspend and then hit the
  keyboard I get what appears to be a 1950s TV with no signal. At this
  point I manually power down and then power up again and am able to
  view things on screen.

  Running these commands I get this information:
  $ journalctl -b -g suspend
  Compiled without pattern matching support

  $ journalctl -b -p3
  -- Logs begin at Sun 2019-01-27 22:00:42 CST, end at Mon 2019-01-28 21:01:54 
CST. --
  Jan 28 20:40:33 craig-Predator-PH517-61 kernel: tpm_crb MSFT0101:00: can't 
request region for resource [mem 0xdf775000-0xdf778fff]
  Jan 28 20:40:42 craig-Predator-PH517-61 spice-vdagent[2100]: Cannot access 
vdagent virtio channel /dev/virtio-ports/com.redhat.spice.0

  $ uname -a
  Linux craig-Predator-PH517-61 4.18.0-13-generic #14-Ubuntu SMP Wed Dec 5 
09:04:24 UTC 2018 x86_64 x86_64 x86_64 GNU/Linux

  This is a Vega 56 card but Kubuntu seems to think it is a Vega 64:
  $ lspci -k | grep -EA3 'VGA|3D|Display'
  08:00.0 VGA compatible controller: Advanced Micro Devices, Inc. [AMD/ATI] 
Vega 10 XT [Radeon RX Vega 64] (rev c7)
  Subsystem: Acer Incorporated [ALI] Vega 10 XT [Radeon RX Vega 64]
  Kernel driver in use: amdgpu
  Kernel modules: amdgpu

  $ glxinfo | grep "OpenGL version"
  OpenGL version string: 4.4 (Compatibility Profile) Mesa 18.2.2

  I will attempt to flesh this out more when I get home.

To manage notifications about this bug go to:
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1813820/+subscriptions

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[Kernel-packages] [Bug 1683184] Re: GPU problems on HP 15-ba009ng

[Craig Stein]

I can confirm that Kernel 4.13 in ubuntu 17.10 beta 2 fixes this
problem. No work around is needed to boot into the system or live media.

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https://bugs.launchpad.net/bugs/1683184

Title:
  GPU problems on HP 15-ba009ng

Status in Linux:
  Confirmed
Status in linux package in Ubuntu:
  Triaged
Status in xserver-xorg-video-amdgpu package in Ubuntu:
  Confirmed

Bug description:
  Problem description:
  The notebook does not work when not booted using nomodeset:
  It is not possible to login - after logging in the login screen shows up 
(sometimes the computer also shuts down, or shows information similiar to the 
shutdown screen (not using quiet splash boot options, so it is white text on 
black background)), until the login screen shows up again, only the background 
image is shown.

  When using an USB stick, plymouth hangs after some time.

  When using a text console to login instead of a graphical session, one can 
login, but sees how the console gets spammed with the following lines repeating 
itself frequently:
  [  XXX.XX] AMD-Vi: Event logged [ (usually once)
  [  XXX.XX] AMD-Vi: Completion-Wait loop timed out (usually twice)

  When using nomodeset, things work fine, but I only get software
  rendering (I do not intend using the notebook as a loud heating).

  During startup I found the following, potentially related messages:
  (...)
  [0.718421] ACPI Error: Method parse/execution failes [\_SB.WLBU._STA] 
(Node
  94cad68b6b68), AE_NOT_FOUND (20160930/psparse-543)
  [6.291431] amd_gpio AMD0030:00: Failed to get gpio IRQ.
  (plymouth started showing some boot screen)

  And, during a different startup (please note this is transcribed from an 
older photo, Ubuntu version can be an early version of zesty, but also might be 
yakkety):
  (...)
  [   12.950688] amdgpu :05:00.0:fence driver on ring 10 use gpu addr 
0x000100b0, cpu addr 0x8a4fcb63d0b0
  [   12.954029] can't get the mac of 5
  [   12.960416] [drm] ring test on 0 succeeded in 16 usecs
  (other ring tests, until:)
  [   12.966726] [drm] ring test on 10 succeeded in 6 usecs
  [   12.967789] [drm] ib test on ring 0 succeeded
  (other ib test, until:)
  [   12.985277] [drm] ib test on ring 10 succeeded
  [   12.985277] [drm] Initialized amdgpu 3.9.0 20150101 for :05:00.0 on 
minor 1
  Begin: Loading essential drivers ... done.
  (...)

  Ubuntu version:
  Ubuntu 17.04
  (16.04 had less problems, with 16.10 installation failed)

  Hardware:
  Notebook: HP 15-ba009ng
  CPU: AMD A10-9600P
  GPU: AMD Radeon R7 M440 4 GB DDR3-RAM
  (according to the web page of the vendor)

  xorg version: 1:7.7+16ubuntu3

  ProblemType: Bug
  DistroRelease: Ubuntu 17.04
  Package: xorg 1:7.7+16ubuntu3
  ProcVersionSignature: Ubuntu 4.10.0-19.21-generic 4.10.8
  Uname: Linux 4.10.0-19-generic x86_64
  .tmp.unity_support_test.1:

  ApportVersion: 2.20.4-0ubuntu4
  Architecture: amd64
  CompizPlugins: No value set for 
`/apps/compiz-1/general/screen0/options/active_plugins'
  CompositorRunning: compiz
  CompositorUnredirectDriverBlacklist: '(nouveau|Intel).*Mesa 8.0'
  CompositorUnredirectFSW: true
  CurrentDesktop: Unity:Unity7
  Date: Sun Apr 16 22:24:26 2017
  DistUpgraded: 2017-03-11 13:02:33,428 DEBUG apt btrfs snapshots supported: 
True
  DistroCodename: zesty
  DistroVariant: ubuntu
  ExtraDebuggingInterest: Yes
  GraphicsCard:
   Advanced Micro Devices, Inc. [AMD/ATI] Carrizo [1002:9874] (rev ca) (prog-if 
00 [VGA controller])
     Subsystem: Hewlett-Packard Company Carrizo [103c:81fa]
     Subsystem: Hewlett-Packard Company Topaz XT [Radeon R7 M260/M265 / 
M340/M360 / M440/M445] [103c:81fa]
  InstallationDate: Installed on 2016-12-25 (112 days ago)
  InstallationMedia: Ubuntu 16.04.1 LTS "Xenial Xerus" - Release amd64 
(20160719)
  MachineType: HP HP Notebook
  ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-4.10.0-19-generic.efi.signed 
root=UUID=af212aa7-7cfe-4e46-a312-da2a25fb0df1 ro rootflags=subvol=@ nomodeset
  Renderer: Software
  SourcePackage: xorg
  UpgradeStatus: Upgraded to zesty on 2017-03-11 (36 days ago)
  dmi.bios.date: 09/01/2016
  dmi.bios.vendor: Insyde
  dmi.bios.version: F.17
  dmi.board.asset.tag: Type2 - Board Asset Tag
  dmi.board.name: 81FA
  dmi.board.vendor: HP
  dmi.board.version: 67.34
  dmi.chassis.type: 10
  dmi.chassis.vendor: HP
  dmi.chassis.version: Chassis Version
  dmi.modalias: 
dmi:bvnInsyde:bvrF.17:bd09/01/2016:svnHP:pnHPNotebook:pvrType1ProductConfigId:rvnHP:rn81FA:rvr67.34:cvnHP:ct10:cvrChassisVersion:
  dmi.product.name: HP Notebook
  dmi.product.version: Type1ProductConfigId
  dmi.sys.vendor: HP
  version.compiz: compiz 1:0.9.13.1+17.04.20170109-0ubuntu1
  version.ia32-libs: ia32-libs N/A
  version.libdrm2: libdrm2 2.4.76-1
  version.libgl1-mesa-dri: libgl1-mesa-dri 17.0.3-1ubuntu1
  version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
  

[Kernel-packages] [Bug 1683184] Re: GPU problems on HP 15-ba009ng

[Craig Stein]

I can now confirm that the patch provided in the
https://bugs.freedesktop.org/show_bug.cgi?id=101029 fixes my problem, i
was finally able to patch and compile the source code for the kernel and
was able to boot into the system without crashing. What is the process
now to get this patch applied in Ubuntu? How long will it be until it is
applied? Also how can i stay in the loop as i will wait to upgrade my
main drive until this is in the ubuntu kernel?

-- 
You received this bug notification because you are a member of Kernel
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https://bugs.launchpad.net/bugs/1683184

Title:
  GPU problems on HP 15-ba009ng

Status in Linux:
  Confirmed
Status in linux package in Ubuntu:
  Triaged
Status in xserver-xorg-video-amdgpu package in Ubuntu:
  Confirmed

Bug description:
  Problem description:
  The notebook does not work when not booted using nomodeset:
  It is not possible to login - after logging in the login screen shows up 
(sometimes the computer also shuts down, or shows information similiar to the 
shutdown screen (not using quiet splash boot options, so it is white text on 
black background)), until the login screen shows up again, only the background 
image is shown.

  When using an USB stick, plymouth hangs after some time.

  When using a text console to login instead of a graphical session, one can 
login, but sees how the console gets spammed with the following lines repeating 
itself frequently:
  [  XXX.XX] AMD-Vi: Event logged [ (usually once)
  [  XXX.XX] AMD-Vi: Completion-Wait loop timed out (usually twice)

  When using nomodeset, things work fine, but I only get software
  rendering (I do not intend using the notebook as a loud heating).

  During startup I found the following, potentially related messages:
  (...)
  [0.718421] ACPI Error: Method parse/execution failes [\_SB.WLBU._STA] 
(Node
  94cad68b6b68), AE_NOT_FOUND (20160930/psparse-543)
  [6.291431] amd_gpio AMD0030:00: Failed to get gpio IRQ.
  (plymouth started showing some boot screen)

  And, during a different startup (please note this is transcribed from an 
older photo, Ubuntu version can be an early version of zesty, but also might be 
yakkety):
  (...)
  [   12.950688] amdgpu :05:00.0:fence driver on ring 10 use gpu addr 
0x000100b0, cpu addr 0x8a4fcb63d0b0
  [   12.954029] can't get the mac of 5
  [   12.960416] [drm] ring test on 0 succeeded in 16 usecs
  (other ring tests, until:)
  [   12.966726] [drm] ring test on 10 succeeded in 6 usecs
  [   12.967789] [drm] ib test on ring 0 succeeded
  (other ib test, until:)
  [   12.985277] [drm] ib test on ring 10 succeeded
  [   12.985277] [drm] Initialized amdgpu 3.9.0 20150101 for :05:00.0 on 
minor 1
  Begin: Loading essential drivers ... done.
  (...)

  Ubuntu version:
  Ubuntu 17.04
  (16.04 had less problems, with 16.10 installation failed)

  Hardware:
  Notebook: HP 15-ba009ng
  CPU: AMD A10-9600P
  GPU: AMD Radeon R7 M440 4 GB DDR3-RAM
  (according to the web page of the vendor)

  xorg version: 1:7.7+16ubuntu3

  ProblemType: Bug
  DistroRelease: Ubuntu 17.04
  Package: xorg 1:7.7+16ubuntu3
  ProcVersionSignature: Ubuntu 4.10.0-19.21-generic 4.10.8
  Uname: Linux 4.10.0-19-generic x86_64
  .tmp.unity_support_test.1:

  ApportVersion: 2.20.4-0ubuntu4
  Architecture: amd64
  CompizPlugins: No value set for 
`/apps/compiz-1/general/screen0/options/active_plugins'
  CompositorRunning: compiz
  CompositorUnredirectDriverBlacklist: '(nouveau|Intel).*Mesa 8.0'
  CompositorUnredirectFSW: true
  CurrentDesktop: Unity:Unity7
  Date: Sun Apr 16 22:24:26 2017
  DistUpgraded: 2017-03-11 13:02:33,428 DEBUG apt btrfs snapshots supported: 
True
  DistroCodename: zesty
  DistroVariant: ubuntu
  ExtraDebuggingInterest: Yes
  GraphicsCard:
   Advanced Micro Devices, Inc. [AMD/ATI] Carrizo [1002:9874] (rev ca) (prog-if 
00 [VGA controller])
     Subsystem: Hewlett-Packard Company Carrizo [103c:81fa]
     Subsystem: Hewlett-Packard Company Topaz XT [Radeon R7 M260/M265 / 
M340/M360 / M440/M445] [103c:81fa]
  InstallationDate: Installed on 2016-12-25 (112 days ago)
  InstallationMedia: Ubuntu 16.04.1 LTS "Xenial Xerus" - Release amd64 
(20160719)
  MachineType: HP HP Notebook
  ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-4.10.0-19-generic.efi.signed 
root=UUID=af212aa7-7cfe-4e46-a312-da2a25fb0df1 ro rootflags=subvol=@ nomodeset
  Renderer: Software
  SourcePackage: xorg
  UpgradeStatus: Upgraded to zesty on 2017-03-11 (36 days ago)
  dmi.bios.date: 09/01/2016
  dmi.bios.vendor: Insyde
  dmi.bios.version: F.17
  dmi.board.asset.tag: Type2 - Board Asset Tag
  dmi.board.name: 81FA
  dmi.board.vendor: HP
  dmi.board.version: 67.34
  dmi.chassis.type: 10
  dmi.chassis.vendor: HP
  dmi.chassis.version: Chassis Version
  dmi.modalias: 
dmi:bvnInsyde:bvrF.17:bd09/01/2016:svnHP:pnHPNotebook:pvrType1ProductConfigId:rvnHP:rn81FA:rvr67.34:cvnHP:ct10:cvrChassisVersion:
  dmi.product.name: HP Notebook
  

[Kernel-packages] [Bug 1683184] Re: GPU problems on HP 15-ba009ng

[Craig Stein]

thanks Timo and Paul

-- 
You received this bug notification because you are a member of Kernel
Packages, which is subscribed to linux in Ubuntu.
https://bugs.launchpad.net/bugs/1683184

Title:
  GPU problems on HP 15-ba009ng

Status in Linux:
  Confirmed
Status in linux package in Ubuntu:
  Triaged
Status in xserver-xorg-video-amdgpu package in Ubuntu:
  Confirmed

Bug description:
  Problem description:
  The notebook does not work when not booted using nomodeset:
  It is not possible to login - after logging in the login screen shows up 
(sometimes the computer also shuts down, or shows information similiar to the 
shutdown screen (not using quiet splash boot options, so it is white text on 
black background)), until the login screen shows up again, only the background 
image is shown.

  When using an USB stick, plymouth hangs after some time.

  When using a text console to login instead of a graphical session, one can 
login, but sees how the console gets spammed with the following lines repeating 
itself frequently:
  [  XXX.XX] AMD-Vi: Event logged [ (usually once)
  [  XXX.XX] AMD-Vi: Completion-Wait loop timed out (usually twice)

  When using nomodeset, things work fine, but I only get software
  rendering (I do not intend using the notebook as a loud heating).

  During startup I found the following, potentially related messages:
  (...)
  [0.718421] ACPI Error: Method parse/execution failes [\_SB.WLBU._STA] 
(Node
  94cad68b6b68), AE_NOT_FOUND (20160930/psparse-543)
  [6.291431] amd_gpio AMD0030:00: Failed to get gpio IRQ.
  (plymouth started showing some boot screen)

  And, during a different startup (please note this is transcribed from an 
older photo, Ubuntu version can be an early version of zesty, but also might be 
yakkety):
  (...)
  [   12.950688] amdgpu :05:00.0:fence driver on ring 10 use gpu addr 
0x000100b0, cpu addr 0x8a4fcb63d0b0
  [   12.954029] can't get the mac of 5
  [   12.960416] [drm] ring test on 0 succeeded in 16 usecs
  (other ring tests, until:)
  [   12.966726] [drm] ring test on 10 succeeded in 6 usecs
  [   12.967789] [drm] ib test on ring 0 succeeded
  (other ib test, until:)
  [   12.985277] [drm] ib test on ring 10 succeeded
  [   12.985277] [drm] Initialized amdgpu 3.9.0 20150101 for :05:00.0 on 
minor 1
  Begin: Loading essential drivers ... done.
  (...)

  Ubuntu version:
  Ubuntu 17.04
  (16.04 had less problems, with 16.10 installation failed)

  Hardware:
  Notebook: HP 15-ba009ng
  CPU: AMD A10-9600P
  GPU: AMD Radeon R7 M440 4 GB DDR3-RAM
  (according to the web page of the vendor)

  xorg version: 1:7.7+16ubuntu3

  ProblemType: Bug
  DistroRelease: Ubuntu 17.04
  Package: xorg 1:7.7+16ubuntu3
  ProcVersionSignature: Ubuntu 4.10.0-19.21-generic 4.10.8
  Uname: Linux 4.10.0-19-generic x86_64
  .tmp.unity_support_test.1:

  ApportVersion: 2.20.4-0ubuntu4
  Architecture: amd64
  CompizPlugins: No value set for 
`/apps/compiz-1/general/screen0/options/active_plugins'
  CompositorRunning: compiz
  CompositorUnredirectDriverBlacklist: '(nouveau|Intel).*Mesa 8.0'
  CompositorUnredirectFSW: true
  CurrentDesktop: Unity:Unity7
  Date: Sun Apr 16 22:24:26 2017
  DistUpgraded: 2017-03-11 13:02:33,428 DEBUG apt btrfs snapshots supported: 
True
  DistroCodename: zesty
  DistroVariant: ubuntu
  ExtraDebuggingInterest: Yes
  GraphicsCard:
   Advanced Micro Devices, Inc. [AMD/ATI] Carrizo [1002:9874] (rev ca) (prog-if 
00 [VGA controller])
     Subsystem: Hewlett-Packard Company Carrizo [103c:81fa]
     Subsystem: Hewlett-Packard Company Topaz XT [Radeon R7 M260/M265 / 
M340/M360 / M440/M445] [103c:81fa]
  InstallationDate: Installed on 2016-12-25 (112 days ago)
  InstallationMedia: Ubuntu 16.04.1 LTS "Xenial Xerus" - Release amd64 
(20160719)
  MachineType: HP HP Notebook
  ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-4.10.0-19-generic.efi.signed 
root=UUID=af212aa7-7cfe-4e46-a312-da2a25fb0df1 ro rootflags=subvol=@ nomodeset
  Renderer: Software
  SourcePackage: xorg
  UpgradeStatus: Upgraded to zesty on 2017-03-11 (36 days ago)
  dmi.bios.date: 09/01/2016
  dmi.bios.vendor: Insyde
  dmi.bios.version: F.17
  dmi.board.asset.tag: Type2 - Board Asset Tag
  dmi.board.name: 81FA
  dmi.board.vendor: HP
  dmi.board.version: 67.34
  dmi.chassis.type: 10
  dmi.chassis.vendor: HP
  dmi.chassis.version: Chassis Version
  dmi.modalias: 
dmi:bvnInsyde:bvrF.17:bd09/01/2016:svnHP:pnHPNotebook:pvrType1ProductConfigId:rvnHP:rn81FA:rvr67.34:cvnHP:ct10:cvrChassisVersion:
  dmi.product.name: HP Notebook
  dmi.product.version: Type1ProductConfigId
  dmi.sys.vendor: HP
  version.compiz: compiz 1:0.9.13.1+17.04.20170109-0ubuntu1
  version.ia32-libs: ia32-libs N/A
  version.libdrm2: libdrm2 2.4.76-1
  version.libgl1-mesa-dri: libgl1-mesa-dri 17.0.3-1ubuntu1
  version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
  version.libgl1-mesa-glx: libgl1-mesa-glx 17.0.3-1ubuntu1
  version.xserver-xorg-core: xserver-xorg-core 2:1.19.3-1ubuntu1
  

[Kernel-packages] [Bug 1683184] Re: GPU problems on HP 15-ba009ng

[Craig Stein]

added in the following link: https://bugs.freedesktop.org/show_bug.cgi?id=101029
Bug #101029

** Bug watch added: freedesktop.org Bugzilla #101029
   https://bugs.freedesktop.org/show_bug.cgi?id=101029

-- 
You received this bug notification because you are a member of Kernel
Packages, which is subscribed to linux in Ubuntu.
https://bugs.launchpad.net/bugs/1683184

Title:
  GPU problems on HP 15-ba009ng

Status in linux package in Ubuntu:
  Triaged
Status in xserver-xorg-video-amdgpu package in Ubuntu:
  Confirmed

Bug description:
  Problem description:
  The notebook does not work when not booted using nomodeset:
  It is not possible to login - after logging in the login screen shows up 
(sometimes the computer also shuts down, or shows information similiar to the 
shutdown screen (not using quiet splash boot options, so it is white text on 
black background)), until the login screen shows up again, only the background 
image is shown.

  When using an USB stick, plymouth hangs after some time.

  When using a text console to login instead of a graphical session, one can 
login, but sees how the console gets spammed with the following lines repeating 
itself frequently:
  [  XXX.XX] AMD-Vi: Event logged [ (usually once)
  [  XXX.XX] AMD-Vi: Completion-Wait loop timed out (usually twice)

  When using nomodeset, things work fine, but I only get software
  rendering (I do not intend using the notebook as a loud heating).

  During startup I found the following, potentially related messages:
  (...)
  [0.718421] ACPI Error: Method parse/execution failes [\_SB.WLBU._STA] 
(Node
  94cad68b6b68), AE_NOT_FOUND (20160930/psparse-543)
  [6.291431] amd_gpio AMD0030:00: Failed to get gpio IRQ.
  (plymouth started showing some boot screen)

  And, during a different startup (please note this is transcribed from an 
older photo, Ubuntu version can be an early version of zesty, but also might be 
yakkety):
  (...)
  [   12.950688] amdgpu :05:00.0:fence driver on ring 10 use gpu addr 
0x000100b0, cpu addr 0x8a4fcb63d0b0
  [   12.954029] can't get the mac of 5
  [   12.960416] [drm] ring test on 0 succeeded in 16 usecs
  (other ring tests, until:)
  [   12.966726] [drm] ring test on 10 succeeded in 6 usecs
  [   12.967789] [drm] ib test on ring 0 succeeded
  (other ib test, until:)
  [   12.985277] [drm] ib test on ring 10 succeeded
  [   12.985277] [drm] Initialized amdgpu 3.9.0 20150101 for :05:00.0 on 
minor 1
  Begin: Loading essential drivers ... done.
  (...)

  Ubuntu version:
  Ubuntu 17.04
  (16.04 had less problems, with 16.10 installation failed)

  Hardware:
  Notebook: HP 15-ba009ng
  CPU: AMD A10-9600P
  GPU: AMD Radeon R7 M440 4 GB DDR3-RAM
  (according to the web page of the vendor)

  xorg version: 1:7.7+16ubuntu3

  ProblemType: Bug
  DistroRelease: Ubuntu 17.04
  Package: xorg 1:7.7+16ubuntu3
  ProcVersionSignature: Ubuntu 4.10.0-19.21-generic 4.10.8
  Uname: Linux 4.10.0-19-generic x86_64
  .tmp.unity_support_test.1:

  ApportVersion: 2.20.4-0ubuntu4
  Architecture: amd64
  CompizPlugins: No value set for 
`/apps/compiz-1/general/screen0/options/active_plugins'
  CompositorRunning: compiz
  CompositorUnredirectDriverBlacklist: '(nouveau|Intel).*Mesa 8.0'
  CompositorUnredirectFSW: true
  CurrentDesktop: Unity:Unity7
  Date: Sun Apr 16 22:24:26 2017
  DistUpgraded: 2017-03-11 13:02:33,428 DEBUG apt btrfs snapshots supported: 
True
  DistroCodename: zesty
  DistroVariant: ubuntu
  ExtraDebuggingInterest: Yes
  GraphicsCard:
   Advanced Micro Devices, Inc. [AMD/ATI] Carrizo [1002:9874] (rev ca) (prog-if 
00 [VGA controller])
     Subsystem: Hewlett-Packard Company Carrizo [103c:81fa]
     Subsystem: Hewlett-Packard Company Topaz XT [Radeon R7 M260/M265 / 
M340/M360 / M440/M445] [103c:81fa]
  InstallationDate: Installed on 2016-12-25 (112 days ago)
  InstallationMedia: Ubuntu 16.04.1 LTS "Xenial Xerus" - Release amd64 
(20160719)
  MachineType: HP HP Notebook
  ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-4.10.0-19-generic.efi.signed 
root=UUID=af212aa7-7cfe-4e46-a312-da2a25fb0df1 ro rootflags=subvol=@ nomodeset
  Renderer: Software
  SourcePackage: xorg
  UpgradeStatus: Upgraded to zesty on 2017-03-11 (36 days ago)
  dmi.bios.date: 09/01/2016
  dmi.bios.vendor: Insyde
  dmi.bios.version: F.17
  dmi.board.asset.tag: Type2 - Board Asset Tag
  dmi.board.name: 81FA
  dmi.board.vendor: HP
  dmi.board.version: 67.34
  dmi.chassis.type: 10
  dmi.chassis.vendor: HP
  dmi.chassis.version: Chassis Version
  dmi.modalias: 
dmi:bvnInsyde:bvrF.17:bd09/01/2016:svnHP:pnHPNotebook:pvrType1ProductConfigId:rvnHP:rn81FA:rvr67.34:cvnHP:ct10:cvrChassisVersion:
  dmi.product.name: HP Notebook
  dmi.product.version: Type1ProductConfigId
  dmi.sys.vendor: HP
  version.compiz: compiz 1:0.9.13.1+17.04.20170109-0ubuntu1
  version.ia32-libs: ia32-libs N/A
  version.libdrm2: libdrm2 2.4.76-1
  version.libgl1-mesa-dri: libgl1-mesa-dri 17.0.3-1ubuntu1
  version.libgl1-mesa-dri-experimental: 

[Kernel-packages] [Bug 1683184] Re: GPU problems on HP 15-ba009ng

[Craig Stein]

Ok I tried two kernel packages both with and without nomodeset enabled
in the grub file, first tried the v4.11 image and specifically file
named linux-
image-4.11.0-041100-generic_4.11.0-041100.201705041534_amd64.deb. This
gave me errors similar to the above including multiple "AMD-Vi:
Completion-Wait loop timed out" and a bunch of disk checks that kept
failing.  I then uninstalled the above package and tried a kernel image
from drm-next and specifically package "linux-
image-4.11.0-996-generic_4.11.0-996.201705122201_amd64.deb".  Without
nomodeset enabled in the grub config it provided the same errors as
above.  For both packages I simply used the command sudo dpkg -i
packagename.deb.  And to uninstall the first kernel I used sudo apt-get
purge linux-image.

-- 
You received this bug notification because you are a member of Kernel
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https://bugs.launchpad.net/bugs/1683184

Title:
  GPU problems on HP 15-ba009ng

Status in linux package in Ubuntu:
  Incomplete
Status in xserver-xorg-video-amdgpu package in Ubuntu:
  Confirmed

Bug description:
  Problem description:
  The notebook does not work when not booted using nomodeset:
  It is not possible to login - after logging in the login screen shows up 
(sometimes the computer also shuts down, or shows information similiar to the 
shutdown screen (not using quiet splash boot options, so it is white text on 
black background)), until the login screen shows up again, only the background 
image is shown.

  When using an USB stick, plymouth hangs after some time.

  When using a text console to login instead of a graphical session, one can 
login, but sees how the console gets spammed with the following lines repeating 
itself frequently:
  [  XXX.XX] AMD-Vi: Event logged [ (usually once)
  [  XXX.XX] AMD-Vi: Completion-Wait loop timed out (usually twice)

  When using nomodeset, things work fine, but I only get software
  rendering (I do not intend using the notebook as a loud heating).

  During startup I found the following, potentially related messages:
  (...)
  [0.718421] ACPI Error: Method parse/execution failes [\_SB.WLBU._STA] 
(Node
  94cad68b6b68), AE_NOT_FOUND (20160930/psparse-543)
  [6.291431] amd_gpio AMD0030:00: Failed to get gpio IRQ.
  (plymouth started showing some boot screen)

  And, during a different startup (please note this is transcribed from an 
older photo, Ubuntu version can be an early version of zesty, but also might be 
yakkety):
  (...)
  [   12.950688] amdgpu :05:00.0:fence driver on ring 10 use gpu addr 
0x000100b0, cpu addr 0x8a4fcb63d0b0
  [   12.954029] can't get the mac of 5
  [   12.960416] [drm] ring test on 0 succeeded in 16 usecs
  (other ring tests, until:)
  [   12.966726] [drm] ring test on 10 succeeded in 6 usecs
  [   12.967789] [drm] ib test on ring 0 succeeded
  (other ib test, until:)
  [   12.985277] [drm] ib test on ring 10 succeeded
  [   12.985277] [drm] Initialized amdgpu 3.9.0 20150101 for :05:00.0 on 
minor 1
  Begin: Loading essential drivers ... done.
  (...)

  Ubuntu version:
  Ubuntu 17.04
  (16.04 had less problems, with 16.10 installation failed)

  Hardware:
  Notebook: HP 15-ba009ng
  CPU: AMD A10-9600P
  GPU: AMD Radeon R7 M440 4 GB DDR3-RAM
  (according to the web page of the vendor)

  xorg version: 1:7.7+16ubuntu3

  ProblemType: Bug
  DistroRelease: Ubuntu 17.04
  Package: xorg 1:7.7+16ubuntu3
  ProcVersionSignature: Ubuntu 4.10.0-19.21-generic 4.10.8
  Uname: Linux 4.10.0-19-generic x86_64
  .tmp.unity_support_test.1:

  ApportVersion: 2.20.4-0ubuntu4
  Architecture: amd64
  CompizPlugins: No value set for 
`/apps/compiz-1/general/screen0/options/active_plugins'
  CompositorRunning: compiz
  CompositorUnredirectDriverBlacklist: '(nouveau|Intel).*Mesa 8.0'
  CompositorUnredirectFSW: true
  CurrentDesktop: Unity:Unity7
  Date: Sun Apr 16 22:24:26 2017
  DistUpgraded: 2017-03-11 13:02:33,428 DEBUG apt btrfs snapshots supported: 
True
  DistroCodename: zesty
  DistroVariant: ubuntu
  ExtraDebuggingInterest: Yes
  GraphicsCard:
   Advanced Micro Devices, Inc. [AMD/ATI] Carrizo [1002:9874] (rev ca) (prog-if 
00 [VGA controller])
     Subsystem: Hewlett-Packard Company Carrizo [103c:81fa]
     Subsystem: Hewlett-Packard Company Topaz XT [Radeon R7 M260/M265 / 
M340/M360 / M440/M445] [103c:81fa]
  InstallationDate: Installed on 2016-12-25 (112 days ago)
  InstallationMedia: Ubuntu 16.04.1 LTS "Xenial Xerus" - Release amd64 
(20160719)
  MachineType: HP HP Notebook
  ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-4.10.0-19-generic.efi.signed 
root=UUID=af212aa7-7cfe-4e46-a312-da2a25fb0df1 ro rootflags=subvol=@ nomodeset
  Renderer: Software
  SourcePackage: xorg
  UpgradeStatus: Upgraded to zesty on 2017-03-11 (36 days ago)
  dmi.bios.date: 09/01/2016
  dmi.bios.vendor: Insyde
  dmi.bios.version: F.17
  dmi.board.asset.tag: Type2 - Board Asset Tag
  dmi.board.name: 81FA
  dmi.board.vendor: HP
  dmi.board.version: