[Kernel-packages] [Bug 1423917] Re: System hangs when screen closed
[Expired for linux (Ubuntu) because there has been no activity for 60 days.] ** Changed in: linux (Ubuntu) Status: Incomplete = Expired -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1423917 Title: System hangs when screen closed Status in linux package in Ubuntu: Expired Bug description: If I close the screen on my laptop (Thinkpad W530) the system will freeze. Nothing functions at all, including reisub. However, the fn/space bar still turns the keyboard backlight on / off; that is working perfectly. The volume / must buttons still toggle the 'mute' led on/off. But the screen is frozen, the power button must be held for 5 seconds to power down the system. There is noting in the logs to indicate anything at all happens after the system hangs, they just... stop. After doing a hard boot, the system comes back up to grub, and then to a flashing white cursor on a black background. I've left it at this screen for 45 minutes, and it goes no further. Doing another power-button force restart, it comes up to a dark gray cursor on a black background. Doing a force restart from here will allow it to boot normally... although, about 25% of the time when it boots 'normally', it will take me to a CLI login promt, and then after I log in, it will take me to a GUI login prompt. When I am finally able to get it rebooted, there is nothing to be found in the logs that indicate anything was logged at all when it was sitting at the flashing cursors. We have 25 W530 and W520 machines, they are all behaving the same way. lsb_release -rd says Description: Ubuntu 14.04.2 LTS Release: 14.04 ProblemType: Bug DistroRelease: Ubuntu 14.04 Package: linux-image-3.13.0-45-generic 3.13.0-45.74 ProcVersionSignature: Ubuntu 3.13.0-45.74-generic 3.13.11-ckt13 Uname: Linux 3.13.0-45-generic x86_64 NonfreeKernelModules: nvidia ApportVersion: 2.14.1-0ubuntu3.7 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC1: greg 2120 F pulseaudio /dev/snd/controlC0: greg 2120 F pulseaudio CurrentDesktop: Unity Date: Fri Feb 20 08:50:49 2015 HibernationDevice: RESUME=UUID=b1125bd3-92e0-466b-b0ef-d9980cf3cac2 InstallationDate: Installed on 2014-12-19 (62 days ago) InstallationMedia: Ubuntu 14.04.1 LTS Trusty Tahr - Release amd64 (20140722.2) MachineType: LENOVO 243852U ProcFB: ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-45-generic root=UUID=ad92fac0-fc9d-418e-a38e-1c557b689333 ro quiet splash RelatedPackageVersions: linux-restricted-modules-3.13.0-45-generic N/A linux-backports-modules-3.13.0-45-generic N/A linux-firmware 1.127.11 SourcePackage: linux UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 08/22/2014 dmi.bios.vendor: LENOVO dmi.bios.version: G5ETA0WW (2.60 ) dmi.board.asset.tag: Not Available dmi.board.name: 243852U dmi.board.vendor: LENOVO dmi.board.version: Win8 Pro DPK TPG dmi.chassis.asset.tag: No Asset Information dmi.chassis.type: 10 dmi.chassis.vendor: LENOVO dmi.chassis.version: Not Available dmi.modalias: dmi:bvnLENOVO:bvrG5ETA0WW(2.60):bd08/22/2014:svnLENOVO:pn243852U:pvrThinkPadW530:rvnLENOVO:rn243852U:rvrWin8ProDPKTPG:cvnLENOVO:ct10:cvrNotAvailable: dmi.product.name: 243852U dmi.product.version: ThinkPad W530 dmi.sys.vendor: LENOVO To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1423917/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp
[Kernel-packages] [Bug 1423917] Re: System hangs when screen closed
snurfle, as per http://support.lenovo.com/us/en/products/laptops-and- netbooks/thinkpad-w-series-laptops/thinkpad-w530 an update to your computer's buggy and outdated BIOS is available (2.61). If you update to this following https://help.ubuntu.com/community/BIOSUpdate does it change anything? If it doesn't, could you please both specify what happened, and provide the output of the following terminal command: sudo dmidecode -s bios-version sudo dmidecode -s bios-release-date For more on BIOS updates and linux, please see https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette . Please note your current BIOS is already in the Bug Description, so posting this on the old BIOS would not be helpful. As well, you don't have to create a new bug report. Once the BIOS is updated, and the information above is provided, then please mark this report Status Confirmed. Thank you for your understanding. ** Tags added: bios-outdated-2.61 ** Changed in: linux (Ubuntu) Status: Confirmed = Incomplete -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1423917 Title: System hangs when screen closed Status in linux package in Ubuntu: Incomplete Bug description: If I close the screen on my laptop (Thinkpad W530) the system will freeze. Nothing functions at all, including reisub. However, the fn/space bar still turns the keyboard backlight on / off; that is working perfectly. The volume / must buttons still toggle the 'mute' led on/off. But the screen is frozen, the power button must be held for 5 seconds to power down the system. There is noting in the logs to indicate anything at all happens after the system hangs, they just... stop. After doing a hard boot, the system comes back up to grub, and then to a flashing white cursor on a black background. I've left it at this screen for 45 minutes, and it goes no further. Doing another power-button force restart, it comes up to a dark gray cursor on a black background. Doing a force restart from here will allow it to boot normally... although, about 25% of the time when it boots 'normally', it will take me to a CLI login promt, and then after I log in, it will take me to a GUI login prompt. When I am finally able to get it rebooted, there is nothing to be found in the logs that indicate anything was logged at all when it was sitting at the flashing cursors. We have 25 W530 and W520 machines, they are all behaving the same way. lsb_release -rd says Description: Ubuntu 14.04.2 LTS Release: 14.04 ProblemType: Bug DistroRelease: Ubuntu 14.04 Package: linux-image-3.13.0-45-generic 3.13.0-45.74 ProcVersionSignature: Ubuntu 3.13.0-45.74-generic 3.13.11-ckt13 Uname: Linux 3.13.0-45-generic x86_64 NonfreeKernelModules: nvidia ApportVersion: 2.14.1-0ubuntu3.7 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC1: greg 2120 F pulseaudio /dev/snd/controlC0: greg 2120 F pulseaudio CurrentDesktop: Unity Date: Fri Feb 20 08:50:49 2015 HibernationDevice: RESUME=UUID=b1125bd3-92e0-466b-b0ef-d9980cf3cac2 InstallationDate: Installed on 2014-12-19 (62 days ago) InstallationMedia: Ubuntu 14.04.1 LTS Trusty Tahr - Release amd64 (20140722.2) MachineType: LENOVO 243852U ProcFB: ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-45-generic root=UUID=ad92fac0-fc9d-418e-a38e-1c557b689333 ro quiet splash RelatedPackageVersions: linux-restricted-modules-3.13.0-45-generic N/A linux-backports-modules-3.13.0-45-generic N/A linux-firmware 1.127.11 SourcePackage: linux UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 08/22/2014 dmi.bios.vendor: LENOVO dmi.bios.version: G5ETA0WW (2.60 ) dmi.board.asset.tag: Not Available dmi.board.name: 243852U dmi.board.vendor: LENOVO dmi.board.version: Win8 Pro DPK TPG dmi.chassis.asset.tag: No Asset Information dmi.chassis.type: 10 dmi.chassis.vendor: LENOVO dmi.chassis.version: Not Available dmi.modalias: dmi:bvnLENOVO:bvrG5ETA0WW(2.60):bd08/22/2014:svnLENOVO:pn243852U:pvrThinkPadW530:rvnLENOVO:rn243852U:rvrWin8ProDPKTPG:cvnLENOVO:ct10:cvrNotAvailable: dmi.product.name: 243852U dmi.product.version: ThinkPad W530 dmi.sys.vendor: LENOVO To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1423917/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp
Re: [Kernel-packages] [Bug 1423917] Re: System hangs when screen closed
You might as well close this bug. After spending so much time battling 14.04 across several departments here, I wiped Ubuntu from this machine to begin migrating it, and eventually everyone, to fedora. Nobody ever mentioned anything about the bios being buggy, in fact the few machines we have running win7 haven't had a single issue. That, plus Lenovo saying this update contains no problem fixes, only one security update, we chose not to throw another variable into the mix. But regardless, the fedora live image will not boot at all, so last night after 6 hours of the same error messages and the same shot in the dark troubleshooting steps from fedora, I'm recommending putting everything back to windows. But thanks for your suggestion anyway! On Feb 21, 2015 10:35 AM, Christopher M. Penalver christopher.m.penal...@gmail.com wrote: snurfle, as per http://support.lenovo.com/us/en/products/laptops-and- netbooks/thinkpad-w-series-laptops/thinkpad-w530 an update to your computer's buggy and outdated BIOS is available (2.61). If you update to this following https://help.ubuntu.com/community/BIOSUpdate does it change anything? If it doesn't, could you please both specify what happened, and provide the output of the following terminal command: sudo dmidecode -s bios-version sudo dmidecode -s bios-release-date For more on BIOS updates and linux, please see https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette . Please note your current BIOS is already in the Bug Description, so posting this on the old BIOS would not be helpful. As well, you don't have to create a new bug report. Once the BIOS is updated, and the information above is provided, then please mark this report Status Confirmed. Thank you for your understanding. ** Tags added: bios-outdated-2.61 ** Changed in: linux (Ubuntu) Status: Confirmed = Incomplete -- You received this bug notification because you are subscribed to the bug report. https://bugs.launchpad.net/bugs/1423917 Title: System hangs when screen closed Status in linux package in Ubuntu: Incomplete Bug description: If I close the screen on my laptop (Thinkpad W530) the system will freeze. Nothing functions at all, including reisub. However, the fn/space bar still turns the keyboard backlight on / off; that is working perfectly. The volume / must buttons still toggle the 'mute' led on/off. But the screen is frozen, the power button must be held for 5 seconds to power down the system. There is noting in the logs to indicate anything at all happens after the system hangs, they just... stop. After doing a hard boot, the system comes back up to grub, and then to a flashing white cursor on a black background. I've left it at this screen for 45 minutes, and it goes no further. Doing another power-button force restart, it comes up to a dark gray cursor on a black background. Doing a force restart from here will allow it to boot normally... although, about 25% of the time when it boots 'normally', it will take me to a CLI login promt, and then after I log in, it will take me to a GUI login prompt. When I am finally able to get it rebooted, there is nothing to be found in the logs that indicate anything was logged at all when it was sitting at the flashing cursors. We have 25 W530 and W520 machines, they are all behaving the same way. lsb_release -rd says Description: Ubuntu 14.04.2 LTS Release: 14.04 ProblemType: Bug DistroRelease: Ubuntu 14.04 Package: linux-image-3.13.0-45-generic 3.13.0-45.74 ProcVersionSignature: Ubuntu 3.13.0-45.74-generic 3.13.11-ckt13 Uname: Linux 3.13.0-45-generic x86_64 NonfreeKernelModules: nvidia ApportVersion: 2.14.1-0ubuntu3.7 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC1: greg 2120 F pulseaudio /dev/snd/controlC0: greg 2120 F pulseaudio CurrentDesktop: Unity Date: Fri Feb 20 08:50:49 2015 HibernationDevice: RESUME=UUID=b1125bd3-92e0-466b-b0ef-d9980cf3cac2 InstallationDate: Installed on 2014-12-19 (62 days ago) InstallationMedia: Ubuntu 14.04.1 LTS Trusty Tahr - Release amd64 (20140722.2) MachineType: LENOVO 243852U ProcFB: ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-45-generic root=UUID=ad92fac0-fc9d-418e-a38e-1c557b689333 ro quiet splash RelatedPackageVersions: linux-restricted-modules-3.13.0-45-generic N/A linux-backports-modules-3.13.0-45-generic N/A linux-firmware 1.127.11 SourcePackage: linux UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 08/22/2014 dmi.bios.vendor: LENOVO dmi.bios.version: G5ETA0WW (2.60 ) dmi.board.asset.tag: Not Available dmi.board.name: 243852U dmi.board.vendor: LENOVO dmi.board.version: Win8 Pro DPK TPG dmi.chassis.asset.tag: No Asset Information dmi.chassis.type:
[Kernel-packages] [Bug 1423917] Re: System hangs when screen closed
Did this issue start happening after an update/upgrade? Was there a prior kernel version where you were not having this particular problem? Would it be possible for you to test the latest upstream kernel? Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest v3.19 kernel[0]. If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream'. If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'. If you are unable to test the mainline kernel, for example it will not boot, please add the tag: 'kernel-unable-to-test-upstream'. Once testing of the upstream kernel is complete, please mark this bug as Confirmed. Thanks in advance. [0] http://kernel.ubuntu.com/~kernel-ppa/mainline/v3.19-vivid/ ** Changed in: linux (Ubuntu) Importance: Undecided = Medium ** Changed in: linux (Ubuntu) Status: Confirmed = Incomplete -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1423917 Title: System hangs when screen closed Status in linux package in Ubuntu: Incomplete Bug description: If I close the screen on my laptop (Thinkpad W530) the system will freeze. Nothing functions at all, including reisub. However, the fn/space bar still turns the keyboard backlight on / off; that is working perfectly. The volume / must buttons still toggle the 'mute' led on/off. But the screen is frozen, the power button must be held for 5 seconds to power down the system. There is noting in the logs to indicate anything at all happens after the system hangs, they just... stop. After doing a hard boot, the system comes back up to grub, and then to a flashing white cursor on a black background. I've left it at this screen for 45 minutes, and it goes no further. Doing another power-button force restart, it comes up to a dark gray cursor on a black background. Doing a force restart from here will allow it to boot normally... although, about 25% of the time when it boots 'normally', it will take me to a CLI login promt, and then after I log in, it will take me to a GUI login prompt. When I am finally able to get it rebooted, there is nothing to be found in the logs that indicate anything was logged at all when it was sitting at the flashing cursors. We have 25 W530 and W520 machines, they are all behaving the same way. lsb_release -rd says Description: Ubuntu 14.04.2 LTS Release: 14.04 ProblemType: Bug DistroRelease: Ubuntu 14.04 Package: linux-image-3.13.0-45-generic 3.13.0-45.74 ProcVersionSignature: Ubuntu 3.13.0-45.74-generic 3.13.11-ckt13 Uname: Linux 3.13.0-45-generic x86_64 NonfreeKernelModules: nvidia ApportVersion: 2.14.1-0ubuntu3.7 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC1: greg 2120 F pulseaudio /dev/snd/controlC0: greg 2120 F pulseaudio CurrentDesktop: Unity Date: Fri Feb 20 08:50:49 2015 HibernationDevice: RESUME=UUID=b1125bd3-92e0-466b-b0ef-d9980cf3cac2 InstallationDate: Installed on 2014-12-19 (62 days ago) InstallationMedia: Ubuntu 14.04.1 LTS Trusty Tahr - Release amd64 (20140722.2) MachineType: LENOVO 243852U ProcFB: ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-45-generic root=UUID=ad92fac0-fc9d-418e-a38e-1c557b689333 ro quiet splash RelatedPackageVersions: linux-restricted-modules-3.13.0-45-generic N/A linux-backports-modules-3.13.0-45-generic N/A linux-firmware 1.127.11 SourcePackage: linux UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 08/22/2014 dmi.bios.vendor: LENOVO dmi.bios.version: G5ETA0WW (2.60 ) dmi.board.asset.tag: Not Available dmi.board.name: 243852U dmi.board.vendor: LENOVO dmi.board.version: Win8 Pro DPK TPG dmi.chassis.asset.tag: No Asset Information dmi.chassis.type: 10 dmi.chassis.vendor: LENOVO dmi.chassis.version: Not Available dmi.modalias: dmi:bvnLENOVO:bvrG5ETA0WW(2.60):bd08/22/2014:svnLENOVO:pn243852U:pvrThinkPadW530:rvnLENOVO:rn243852U:rvrWin8ProDPKTPG:cvnLENOVO:ct10:cvrNotAvailable: dmi.product.name: 243852U dmi.product.version: ThinkPad W530 dmi.sys.vendor: LENOVO To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1423917/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp
[Kernel-packages] [Bug 1423917] Re: System hangs when screen closed
Been doing it for about 4 weeks, not really sure exactly what caused it to start. Upstream kernel did not change anything, except for complaining about the nvidia driver bug. ** Changed in: linux (Ubuntu) Status: Incomplete = Confirmed -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1423917 Title: System hangs when screen closed Status in linux package in Ubuntu: Confirmed Bug description: If I close the screen on my laptop (Thinkpad W530) the system will freeze. Nothing functions at all, including reisub. However, the fn/space bar still turns the keyboard backlight on / off; that is working perfectly. The volume / must buttons still toggle the 'mute' led on/off. But the screen is frozen, the power button must be held for 5 seconds to power down the system. There is noting in the logs to indicate anything at all happens after the system hangs, they just... stop. After doing a hard boot, the system comes back up to grub, and then to a flashing white cursor on a black background. I've left it at this screen for 45 minutes, and it goes no further. Doing another power-button force restart, it comes up to a dark gray cursor on a black background. Doing a force restart from here will allow it to boot normally... although, about 25% of the time when it boots 'normally', it will take me to a CLI login promt, and then after I log in, it will take me to a GUI login prompt. When I am finally able to get it rebooted, there is nothing to be found in the logs that indicate anything was logged at all when it was sitting at the flashing cursors. We have 25 W530 and W520 machines, they are all behaving the same way. lsb_release -rd says Description: Ubuntu 14.04.2 LTS Release: 14.04 ProblemType: Bug DistroRelease: Ubuntu 14.04 Package: linux-image-3.13.0-45-generic 3.13.0-45.74 ProcVersionSignature: Ubuntu 3.13.0-45.74-generic 3.13.11-ckt13 Uname: Linux 3.13.0-45-generic x86_64 NonfreeKernelModules: nvidia ApportVersion: 2.14.1-0ubuntu3.7 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC1: greg 2120 F pulseaudio /dev/snd/controlC0: greg 2120 F pulseaudio CurrentDesktop: Unity Date: Fri Feb 20 08:50:49 2015 HibernationDevice: RESUME=UUID=b1125bd3-92e0-466b-b0ef-d9980cf3cac2 InstallationDate: Installed on 2014-12-19 (62 days ago) InstallationMedia: Ubuntu 14.04.1 LTS Trusty Tahr - Release amd64 (20140722.2) MachineType: LENOVO 243852U ProcFB: ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-45-generic root=UUID=ad92fac0-fc9d-418e-a38e-1c557b689333 ro quiet splash RelatedPackageVersions: linux-restricted-modules-3.13.0-45-generic N/A linux-backports-modules-3.13.0-45-generic N/A linux-firmware 1.127.11 SourcePackage: linux UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 08/22/2014 dmi.bios.vendor: LENOVO dmi.bios.version: G5ETA0WW (2.60 ) dmi.board.asset.tag: Not Available dmi.board.name: 243852U dmi.board.vendor: LENOVO dmi.board.version: Win8 Pro DPK TPG dmi.chassis.asset.tag: No Asset Information dmi.chassis.type: 10 dmi.chassis.vendor: LENOVO dmi.chassis.version: Not Available dmi.modalias: dmi:bvnLENOVO:bvrG5ETA0WW(2.60):bd08/22/2014:svnLENOVO:pn243852U:pvrThinkPadW530:rvnLENOVO:rn243852U:rvrWin8ProDPKTPG:cvnLENOVO:ct10:cvrNotAvailable: dmi.product.name: 243852U dmi.product.version: ThinkPad W530 dmi.sys.vendor: LENOVO To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1423917/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp
