[Kernel-packages] [Bug 1439361] Re: USB to Ethernet adapter not working on USB 3 port but OK on USB 2 port
[Expired for linux (Ubuntu) because there has been no activity for 60 days.] ** Changed in: linux (Ubuntu) Status: Incomplete = Expired -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1439361 Title: USB to Ethernet adapter not working on USB 3 port but OK on USB 2 port Status in linux package in Ubuntu: Expired Bug description: Hello, my new laptop is a Dell XPS 11, with no ethernet port. So I bought an USB to Ethernet adapter. It also has two more USB 3 ports. When connected on my laptop, I'm unable to acquire an IP through my DHCP, but a new network interface is automatically raised. I tried to set manually an IP, but I cannot ping any system which normally honors ping requests. The surprising point is that when I connect the same adapter on an old laptop (Dell E4300), running the same version of Ubuntu 14.04 (both systems are fully up-to-date), it perfectly works ! The only difference I can see is that my old laptop has only USB 2 ports... Additionally, the USB hub works on both computers, and I connected the adapter to 2 desktop computers : - one with an additional USB 3 card : it works ; - one with embedded USB 3 port : same error as with the modern laptop. So it really seems to be a problem related to the way USB 3 is handled by Ubuntu 14.04, but perhaps only with some specific chipsets. I cannot find what chipset is on the mainboard of my laptop (it is an Intel one, for sure, since the CPU is a Core i5-4210Y), but my desktop PC as an Intel Z97 chipset. Here is what I read tailing kern.log when connecting the adapter. Note the errors near the end : Apr 1 21:00:57 XPS11 kernel: [ 1360.356635] usb 2-1: new high-speed USB device number 5 using xhci_hcd Apr 1 21:00:57 XPS11 kernel: [ 1360.385156] usb 2-1: New USB device found, idVendor=05e3, idProduct=0610 Apr 1 21:00:57 XPS11 kernel: [ 1360.385165] usb 2-1: New USB device strings: Mfr=1, Product=2, SerialNumber=0 Apr 1 21:00:57 XPS11 kernel: [ 1360.385170] usb 2-1: Product: USB2.0 Hub Apr 1 21:00:57 XPS11 kernel: [ 1360.385174] usb 2-1: Manufacturer: GenesysLogic Apr 1 21:00:57 XPS11 kernel: [ 1360.386453] hub 2-1:1.0: USB hub found Apr 1 21:00:57 XPS11 kernel: [ 1360.387717] hub 2-1:1.0: 4 ports detected Apr 1 21:00:57 XPS11 kernel: [ 1360.508766] usb 3-1: new SuperSpeed USB device number 2 using xhci_hcd Apr 1 21:00:57 XPS11 kernel: [ 1360.528979] usb 3-1: New USB device found, idVendor=05e3, idProduct=0616 Apr 1 21:00:57 XPS11 kernel: [ 1360.528993] usb 3-1: New USB device strings: Mfr=1, Product=2, SerialNumber=0 Apr 1 21:00:57 XPS11 kernel: [ 1360.528999] usb 3-1: Product: USB3.0 Hub Apr 1 21:00:57 XPS11 kernel: [ 1360.529005] usb 3-1: Manufacturer: GenesysLogic Apr 1 21:00:57 XPS11 kernel: [ 1360.532085] hub 3-1:1.0: USB hub found Apr 1 21:00:57 XPS11 kernel: [ 1360.532498] hub 3-1:1.0: 4 ports detected Apr 1 21:00:58 XPS11 kernel: [ 1360.805848] usb 3-1.1: new SuperSpeed USB device number 3 using xhci_hcd Apr 1 21:00:58 XPS11 kernel: [ 1360.821076] usb 3-1.1: New USB device found, idVendor=0bda, idProduct=8153 Apr 1 21:00:58 XPS11 kernel: [ 1360.821088] usb 3-1.1: New USB device strings: Mfr=1, Product=2, SerialNumber=6 Apr 1 21:00:58 XPS11 kernel: [ 1360.821094] usb 3-1.1: Product: USB 10/100/1000 LAN Apr 1 21:00:58 XPS11 kernel: [ 1360.821099] usb 3-1.1: Manufacturer: Realtek Apr 1 21:00:58 XPS11 kernel: [ 1360.821104] usb 3-1.1: SerialNumber: 0100 Apr 1 21:01:03 XPS11 kernel: [ 1365.846558] usb 3-1.1: Disable of device-initiated U1 failed. Apr 1 21:01:03 XPS11 kernel: [ 1365.850638] usb 3-1.1: Disable of device-initiated U2 failed. Apr 1 21:01:03 XPS11 kernel: [ 1365.854180] usb 3-1.1: Set SEL for device-initiated U1 failed. Apr 1 21:01:03 XPS11 kernel: [ 1365.857613] usb 3-1.1: Set SEL for device-initiated U2 failed. Apr 1 21:01:03 XPS11 kernel: [ 1365.857682] usbcore: registered new interface driver cdc_ether Apr 1 21:01:03 XPS11 kernel: [ 1365.865825] xhci_hcd :00:14.0: URB transfer length is wrong, xHC issue? req. len = 0, act. len = 4294967288 Apr 1 21:01:03 XPS11 kernel: [ 1365.887328] usb 3-1.1: Set SEL for device-initiated U1 failed. Apr 1 21:01:03 XPS11 kernel: [ 1365.890841] usb 3-1.1: Set SEL for device-initiated U2 failed. Apr 1 21:01:03 XPS11 kernel: [ 1365.890862] r815x: probe of 3-1.1:2.0 failed with error -71 Apr 1 21:01:03 XPS11 kernel: [ 1365.890922] usbcore: registered new interface driver r815x uname -ar output : Linux XPS11 3.13.0-48-generic #80-Ubuntu SMP Thu Mar 12 11:16:15 UTC 2015 x86_64 x86_64 x86_64 GNU/Linux On my old laptop, here is the kern.log relevant parts : Apr 1 21:24:13 stilgar-e4300 kernel: [11988.964194] usb 2-4: new high-speed USB device number 8 using ehci-pci Apr 1 21:24:13 stilgar-e4300 kernel:
[Kernel-packages] [Bug 1439361] Re: USB to Ethernet adapter not working on USB 3 port but OK on USB 2 port
Would it be possible for you to test the latest upstream kernel? Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest v4.0 kernel[0]. If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream'. If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'. If you are unable to test the mainline kernel, for example it will not boot, please add the tag: 'kernel-unable-to-test-upstream'. Once testing of the upstream kernel is complete, please mark this bug as Confirmed. Thanks in advance. [0] http://kernel.ubuntu.com/~kernel-ppa/mainline/v4.0-rc7-vivid/ -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1439361 Title: USB to Ethernet adapter not working on USB 3 port but OK on USB 2 port Status in linux package in Ubuntu: New Bug description: Hello, my new laptop is a Dell XPS 11, with no ethernet port. So I bought an USB to Ethernet adapter. It also has two more USB 3 ports. When connected on my laptop, I'm unable to acquire an IP through my DHCP, but a new network interface is automatically raised. I tried to set manually an IP, but I cannot ping any system which normally honors ping requests. The surprising point is that when I connect the same adapter on an old laptop (Dell E4300), running the same version of Ubuntu 14.04 (both systems are fully up-to-date), it perfectly works ! The only difference I can see is that my old laptop has only USB 2 ports... Additionally, the USB hub works on both computers, and I connected the adapter to 2 desktop computers : - one with an additional USB 3 card : it works ; - one with embedded USB 3 port : same error as with the modern laptop. So it really seems to be a problem related to the way USB 3 is handled by Ubuntu 14.04, but perhaps only with some specific chipsets. I cannot find what chipset is on the mainboard of my laptop (it is an Intel one, for sure, since the CPU is a Core i5-4210Y), but my desktop PC as an Intel Z97 chipset. Here is what I read tailing kern.log when connecting the adapter. Note the errors near the end : Apr 1 21:00:57 XPS11 kernel: [ 1360.356635] usb 2-1: new high-speed USB device number 5 using xhci_hcd Apr 1 21:00:57 XPS11 kernel: [ 1360.385156] usb 2-1: New USB device found, idVendor=05e3, idProduct=0610 Apr 1 21:00:57 XPS11 kernel: [ 1360.385165] usb 2-1: New USB device strings: Mfr=1, Product=2, SerialNumber=0 Apr 1 21:00:57 XPS11 kernel: [ 1360.385170] usb 2-1: Product: USB2.0 Hub Apr 1 21:00:57 XPS11 kernel: [ 1360.385174] usb 2-1: Manufacturer: GenesysLogic Apr 1 21:00:57 XPS11 kernel: [ 1360.386453] hub 2-1:1.0: USB hub found Apr 1 21:00:57 XPS11 kernel: [ 1360.387717] hub 2-1:1.0: 4 ports detected Apr 1 21:00:57 XPS11 kernel: [ 1360.508766] usb 3-1: new SuperSpeed USB device number 2 using xhci_hcd Apr 1 21:00:57 XPS11 kernel: [ 1360.528979] usb 3-1: New USB device found, idVendor=05e3, idProduct=0616 Apr 1 21:00:57 XPS11 kernel: [ 1360.528993] usb 3-1: New USB device strings: Mfr=1, Product=2, SerialNumber=0 Apr 1 21:00:57 XPS11 kernel: [ 1360.528999] usb 3-1: Product: USB3.0 Hub Apr 1 21:00:57 XPS11 kernel: [ 1360.529005] usb 3-1: Manufacturer: GenesysLogic Apr 1 21:00:57 XPS11 kernel: [ 1360.532085] hub 3-1:1.0: USB hub found Apr 1 21:00:57 XPS11 kernel: [ 1360.532498] hub 3-1:1.0: 4 ports detected Apr 1 21:00:58 XPS11 kernel: [ 1360.805848] usb 3-1.1: new SuperSpeed USB device number 3 using xhci_hcd Apr 1 21:00:58 XPS11 kernel: [ 1360.821076] usb 3-1.1: New USB device found, idVendor=0bda, idProduct=8153 Apr 1 21:00:58 XPS11 kernel: [ 1360.821088] usb 3-1.1: New USB device strings: Mfr=1, Product=2, SerialNumber=6 Apr 1 21:00:58 XPS11 kernel: [ 1360.821094] usb 3-1.1: Product: USB 10/100/1000 LAN Apr 1 21:00:58 XPS11 kernel: [ 1360.821099] usb 3-1.1: Manufacturer: Realtek Apr 1 21:00:58 XPS11 kernel: [ 1360.821104] usb 3-1.1: SerialNumber: 0100 Apr 1 21:01:03 XPS11 kernel: [ 1365.846558] usb 3-1.1: Disable of device-initiated U1 failed. Apr 1 21:01:03 XPS11 kernel: [ 1365.850638] usb 3-1.1: Disable of device-initiated U2 failed. Apr 1 21:01:03 XPS11 kernel: [ 1365.854180] usb 3-1.1: Set SEL for device-initiated U1 failed. Apr 1 21:01:03 XPS11 kernel: [ 1365.857613] usb 3-1.1: Set SEL for device-initiated U2 failed. Apr 1 21:01:03 XPS11 kernel: [ 1365.857682] usbcore: registered new interface driver cdc_ether Apr 1 21:01:03 XPS11 kernel: [ 1365.865825] xhci_hcd :00:14.0: URB transfer length is wrong, xHC issue? req. len = 0, act. len = 4294967288 Apr 1 21:01:03 XPS11 kernel: [ 1365.887328] usb 3-1.1: Set SEL for device-initiated U1 failed. Apr 1 21:01:03 XPS11 kernel: [ 1365.890841] usb 3-1.1: Set SEL for device-initiated U2 failed. Apr 1 21:01:03
[Kernel-packages] [Bug 1439361] Re: USB to Ethernet adapter not working on USB 3 port but OK on USB 2 port
The package linux-image-extra-3.13.0-48-generic may also be concerned, I'm sot sure... ** Package changed: ubuntu = linux (Ubuntu) -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1439361 Title: USB to Ethernet adapter not working on USB 3 port but OK on USB 2 port Status in linux package in Ubuntu: New Bug description: Hello, my new laptop is a Dell XPS 11, with no ethernet port. So I bought an USB to Ethernet adapter. It also has two more USB 3 ports. When connected on my laptop, I'm unable to acquire an IP through my DHCP, but a new network interface is automatically raised. I tried to set manually an IP, but I cannot ping any system which normally honors ping requests. The surprising point is that when I connect the same adapter on an old laptop (Dell E4300), running the same version of Ubuntu 14.04 (both systems are fully up-to-date), it perfectly works ! The only difference I can see is that my old laptop has only USB 2 ports... Additionally, the USB hub works on both computers, and I connected the adapter to 2 desktop computers : - one with an additional USB 3 card : it works ; - one with embedded USB 3 port : same error as with the modern laptop. So it really seems to be a problem related to the way USB 3 is handled by Ubuntu 14.04, but perhaps only with some specific chipsets. I cannot find what chipset is on the mainboard of my laptop (it is an Intel one, for sure, since the CPU is a Core i5-4210Y), but my desktop PC as an Intel Z97 chipset. Here is what I read tailing kern.log when connecting the adapter. Note the errors near the end : Apr 1 21:00:57 XPS11 kernel: [ 1360.356635] usb 2-1: new high-speed USB device number 5 using xhci_hcd Apr 1 21:00:57 XPS11 kernel: [ 1360.385156] usb 2-1: New USB device found, idVendor=05e3, idProduct=0610 Apr 1 21:00:57 XPS11 kernel: [ 1360.385165] usb 2-1: New USB device strings: Mfr=1, Product=2, SerialNumber=0 Apr 1 21:00:57 XPS11 kernel: [ 1360.385170] usb 2-1: Product: USB2.0 Hub Apr 1 21:00:57 XPS11 kernel: [ 1360.385174] usb 2-1: Manufacturer: GenesysLogic Apr 1 21:00:57 XPS11 kernel: [ 1360.386453] hub 2-1:1.0: USB hub found Apr 1 21:00:57 XPS11 kernel: [ 1360.387717] hub 2-1:1.0: 4 ports detected Apr 1 21:00:57 XPS11 kernel: [ 1360.508766] usb 3-1: new SuperSpeed USB device number 2 using xhci_hcd Apr 1 21:00:57 XPS11 kernel: [ 1360.528979] usb 3-1: New USB device found, idVendor=05e3, idProduct=0616 Apr 1 21:00:57 XPS11 kernel: [ 1360.528993] usb 3-1: New USB device strings: Mfr=1, Product=2, SerialNumber=0 Apr 1 21:00:57 XPS11 kernel: [ 1360.528999] usb 3-1: Product: USB3.0 Hub Apr 1 21:00:57 XPS11 kernel: [ 1360.529005] usb 3-1: Manufacturer: GenesysLogic Apr 1 21:00:57 XPS11 kernel: [ 1360.532085] hub 3-1:1.0: USB hub found Apr 1 21:00:57 XPS11 kernel: [ 1360.532498] hub 3-1:1.0: 4 ports detected Apr 1 21:00:58 XPS11 kernel: [ 1360.805848] usb 3-1.1: new SuperSpeed USB device number 3 using xhci_hcd Apr 1 21:00:58 XPS11 kernel: [ 1360.821076] usb 3-1.1: New USB device found, idVendor=0bda, idProduct=8153 Apr 1 21:00:58 XPS11 kernel: [ 1360.821088] usb 3-1.1: New USB device strings: Mfr=1, Product=2, SerialNumber=6 Apr 1 21:00:58 XPS11 kernel: [ 1360.821094] usb 3-1.1: Product: USB 10/100/1000 LAN Apr 1 21:00:58 XPS11 kernel: [ 1360.821099] usb 3-1.1: Manufacturer: Realtek Apr 1 21:00:58 XPS11 kernel: [ 1360.821104] usb 3-1.1: SerialNumber: 0100 Apr 1 21:01:03 XPS11 kernel: [ 1365.846558] usb 3-1.1: Disable of device-initiated U1 failed. Apr 1 21:01:03 XPS11 kernel: [ 1365.850638] usb 3-1.1: Disable of device-initiated U2 failed. Apr 1 21:01:03 XPS11 kernel: [ 1365.854180] usb 3-1.1: Set SEL for device-initiated U1 failed. Apr 1 21:01:03 XPS11 kernel: [ 1365.857613] usb 3-1.1: Set SEL for device-initiated U2 failed. Apr 1 21:01:03 XPS11 kernel: [ 1365.857682] usbcore: registered new interface driver cdc_ether Apr 1 21:01:03 XPS11 kernel: [ 1365.865825] xhci_hcd :00:14.0: URB transfer length is wrong, xHC issue? req. len = 0, act. len = 4294967288 Apr 1 21:01:03 XPS11 kernel: [ 1365.887328] usb 3-1.1: Set SEL for device-initiated U1 failed. Apr 1 21:01:03 XPS11 kernel: [ 1365.890841] usb 3-1.1: Set SEL for device-initiated U2 failed. Apr 1 21:01:03 XPS11 kernel: [ 1365.890862] r815x: probe of 3-1.1:2.0 failed with error -71 Apr 1 21:01:03 XPS11 kernel: [ 1365.890922] usbcore: registered new interface driver r815x uname -ar output : Linux XPS11 3.13.0-48-generic #80-Ubuntu SMP Thu Mar 12 11:16:15 UTC 2015 x86_64 x86_64 x86_64 GNU/Linux On my old laptop, here is the kern.log relevant parts : Apr 1 21:24:13 stilgar-e4300 kernel: [11988.964194] usb 2-4: new high-speed USB device number 8 using ehci-pci Apr 1 21:24:13 stilgar-e4300 kernel: [11989.107799]
