[Kernel-packages] [Bug 1452120] Re: Asus X550ZE touchpad dosen't work
[Expired for linux (Ubuntu) because there has been no activity for 60 days.] ** Changed in: linux (Ubuntu) Status: Incomplete = Expired -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1452120 Title: Asus X550ZE touchpad dosen't work Status in linux package in Ubuntu: Expired Bug description: - the touchpad dosen't work at all, it does not show any sign of life - new computer / touchpad works fine in windows 8 - fresh ubuntu 14.04 install --- ApportVersion: 2.14.1-0ubuntu3.10 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC1: jorge 1551 F pulseaudio /dev/snd/controlC0: jorge 1551 F pulseaudio CurrentDesktop: Unity DistroRelease: Ubuntu 14.04 HibernationDevice: RESUME=UUID=93970c68-73aa-46a4-9709-1b35f8724b6d InstallationDate: Installed on 2015-05-06 (19 days ago) InstallationMedia: Ubuntu 14.04.2 LTS Trusty Tahr - Release amd64 (20150218.1) MachineType: ASUSTeK COMPUTER INC. X550ZE NonfreeKernelModules: wl Package: linux (not installed) ProcFB: 0 radeondrmfb 1 radeondrmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.16.0-37-generic.efi.signed root=UUID=74ee6b05-1835-447c-8cce-a503ab63dc0d ro quiet splash vt.handoff=7 ProcVersionSignature: Ubuntu 3.16.0-37.51~14.04.1-generic 3.16.7-ckt9 RelatedPackageVersions: linux-restricted-modules-3.16.0-37-generic N/A linux-backports-modules-3.16.0-37-generic N/A linux-firmware 1.127.11 Tags: trusty Uname: Linux 3.16.0-37-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo _MarkForUpload: True dmi.bios.date: 09/09/2014 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: 202 dmi.board.asset.tag: ATN12345678901234567 dmi.board.name: X550ZE dmi.board.vendor: ASUSTeK COMPUTER INC. dmi.board.version: 1.0 dmi.chassis.asset.tag: No Asset Tag dmi.chassis.type: 10 dmi.chassis.vendor: ASUSTeK COMPUTER INC. dmi.chassis.version: 1.0 dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr202:bd09/09/2014:svnASUSTeKCOMPUTERINC.:pnX550ZE:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnX550ZE:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0: dmi.product.name: X550ZE dmi.product.version: 1.0 dmi.sys.vendor: ASUSTeK COMPUTER INC. To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1452120/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp
[Kernel-packages] [Bug 1452120] Re: Asus X550ZE touchpad dosen't work
apport information ** Tags added: apport-collected ** Description changed: - the touchpad dosen't work at all, it does not show any sign of life - new computer / touchpad works fine in windows 8 - fresh ubuntu 14.04 install ProblemType: Bug DistroRelease: Ubuntu 14.04 Package: linux-image-3.16.0-37-generic 3.16.0-37.49~14.04.1 ProcVersionSignature: Ubuntu 3.16.0-37.49~14.04.1-generic 3.16.7-ckt9 Uname: Linux 3.16.0-37-generic x86_64 NonfreeKernelModules: wl ApportVersion: 2.14.1-0ubuntu3.10 Architecture: amd64 CurrentDesktop: Unity Date: Wed May 6 02:20:18 2015 InstallationDate: Installed on 2015-05-06 (0 days ago) InstallationMedia: Ubuntu 14.04.2 LTS Trusty Tahr - Release amd64 (20150218.1) SourcePackage: linux-lts-utopic UpgradeStatus: No upgrade log present (probably fresh install) + --- + ApportVersion: 2.14.1-0ubuntu3.10 + Architecture: amd64 + AudioDevicesInUse: + USERPID ACCESS COMMAND + /dev/snd/controlC1: jorge 1551 F pulseaudio + /dev/snd/controlC0: jorge 1551 F pulseaudio + CurrentDesktop: Unity + DistroRelease: Ubuntu 14.04 + HibernationDevice: RESUME=UUID=93970c68-73aa-46a4-9709-1b35f8724b6d + InstallationDate: Installed on 2015-05-06 (19 days ago) + InstallationMedia: Ubuntu 14.04.2 LTS Trusty Tahr - Release amd64 (20150218.1) + MachineType: ASUSTeK COMPUTER INC. X550ZE + NonfreeKernelModules: wl + Package: linux (not installed) + ProcFB: + 0 radeondrmfb + 1 radeondrmfb + ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.16.0-37-generic.efi.signed root=UUID=74ee6b05-1835-447c-8cce-a503ab63dc0d ro quiet splash vt.handoff=7 + ProcVersionSignature: Ubuntu 3.16.0-37.51~14.04.1-generic 3.16.7-ckt9 + RelatedPackageVersions: + linux-restricted-modules-3.16.0-37-generic N/A + linux-backports-modules-3.16.0-37-generic N/A + linux-firmware 1.127.11 + Tags: trusty + Uname: Linux 3.16.0-37-generic x86_64 + UpgradeStatus: No upgrade log present (probably fresh install) + UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo + _MarkForUpload: True + dmi.bios.date: 09/09/2014 + dmi.bios.vendor: American Megatrends Inc. + dmi.bios.version: 202 + dmi.board.asset.tag: ATN12345678901234567 + dmi.board.name: X550ZE + dmi.board.vendor: ASUSTeK COMPUTER INC. + dmi.board.version: 1.0 + dmi.chassis.asset.tag: No Asset Tag + dmi.chassis.type: 10 + dmi.chassis.vendor: ASUSTeK COMPUTER INC. + dmi.chassis.version: 1.0 + dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr202:bd09/09/2014:svnASUSTeKCOMPUTERINC.:pnX550ZE:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnX550ZE:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0: + dmi.product.name: X550ZE + dmi.product.version: 1.0 + dmi.sys.vendor: ASUSTeK COMPUTER INC. ** Attachment added: AlsaInfo.txt https://bugs.launchpad.net/bugs/1452120/+attachment/4404097/+files/AlsaInfo.txt -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1452120 Title: Asus X550ZE touchpad dosen't work Status in linux package in Ubuntu: Incomplete Bug description: - the touchpad dosen't work at all, it does not show any sign of life - new computer / touchpad works fine in windows 8 - fresh ubuntu 14.04 install ProblemType: Bug DistroRelease: Ubuntu 14.04 Package: linux-image-3.16.0-37-generic 3.16.0-37.49~14.04.1 ProcVersionSignature: Ubuntu 3.16.0-37.49~14.04.1-generic 3.16.7-ckt9 Uname: Linux 3.16.0-37-generic x86_64 NonfreeKernelModules: wl ApportVersion: 2.14.1-0ubuntu3.10 Architecture: amd64 CurrentDesktop: Unity Date: Wed May 6 02:20:18 2015 InstallationDate: Installed on 2015-05-06 (0 days ago) InstallationMedia: Ubuntu 14.04.2 LTS Trusty Tahr - Release amd64 (20150218.1) SourcePackage: linux-lts-utopic UpgradeStatus: No upgrade log present (probably fresh install) --- ApportVersion: 2.14.1-0ubuntu3.10 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC1: jorge 1551 F pulseaudio /dev/snd/controlC0: jorge 1551 F pulseaudio CurrentDesktop: Unity DistroRelease: Ubuntu 14.04 HibernationDevice: RESUME=UUID=93970c68-73aa-46a4-9709-1b35f8724b6d InstallationDate: Installed on 2015-05-06 (19 days ago) InstallationMedia: Ubuntu 14.04.2 LTS Trusty Tahr - Release amd64 (20150218.1) MachineType: ASUSTeK COMPUTER INC. X550ZE NonfreeKernelModules: wl Package: linux (not installed) ProcFB: 0 radeondrmfb 1 radeondrmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.16.0-37-generic.efi.signed root=UUID=74ee6b05-1835-447c-8cce-a503ab63dc0d ro quiet splash vt.handoff=7 ProcVersionSignature: Ubuntu 3.16.0-37.51~14.04.1-generic 3.16.7-ckt9 RelatedPackageVersions: linux-restricted-modules-3.16.0-37-generic N/A linux-backports-modules-3.16.0-37-generic N/A linux-firmware 1.127.11 Tags: trusty Uname: Linux 3.16.0-37-generic x86_64
[Kernel-packages] [Bug 1452120] Re: Asus X550ZE touchpad dosen't work
jojana_4, as per http://www.asus.com/Notebooks_Ultrabooks/X550ZE/HelpDesk_Download/ an update to your computer's buggy and outdated BIOS is available (204). If you update to this following https://help.ubuntu.com/community/BIOSUpdate does it change anything? If it doesn't, could you please both specify what happened, and provide the output of the following terminal command: sudo dmidecode -s bios-version sudo dmidecode -s bios-release-date For more on BIOS updates and linux, please see https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette . Please note your current BIOS is already in the Bug Description, so posting this on the old BIOS would not be helpful. As well, you don't have to create a new bug report. Once the BIOS is updated, and the information above is provided, then please mark this report Status Confirmed. Thank you for your understanding. ** Tags added: bios-outdated-204 ** Attachment removed: Dependencies.txt https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1452120/+attachment/4391926/+files/Dependencies.txt ** Attachment removed: ProcEnviron.txt https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1452120/+attachment/4391927/+files/ProcEnviron.txt ** Description changed: - the touchpad dosen't work at all, it does not show any sign of life - new computer / touchpad works fine in windows 8 - fresh ubuntu 14.04 install - ProblemType: Bug - DistroRelease: Ubuntu 14.04 - Package: linux-image-3.16.0-37-generic 3.16.0-37.49~14.04.1 - ProcVersionSignature: Ubuntu 3.16.0-37.49~14.04.1-generic 3.16.7-ckt9 - Uname: Linux 3.16.0-37-generic x86_64 - NonfreeKernelModules: wl - ApportVersion: 2.14.1-0ubuntu3.10 - Architecture: amd64 - CurrentDesktop: Unity - Date: Wed May 6 02:20:18 2015 - InstallationDate: Installed on 2015-05-06 (0 days ago) - InstallationMedia: Ubuntu 14.04.2 LTS Trusty Tahr - Release amd64 (20150218.1) - SourcePackage: linux-lts-utopic - UpgradeStatus: No upgrade log present (probably fresh install) - --- + --- ApportVersion: 2.14.1-0ubuntu3.10 Architecture: amd64 AudioDevicesInUse: - USERPID ACCESS COMMAND - /dev/snd/controlC1: jorge 1551 F pulseaudio - /dev/snd/controlC0: jorge 1551 F pulseaudio + USERPID ACCESS COMMAND + /dev/snd/controlC1: jorge 1551 F pulseaudio + /dev/snd/controlC0: jorge 1551 F pulseaudio CurrentDesktop: Unity DistroRelease: Ubuntu 14.04 HibernationDevice: RESUME=UUID=93970c68-73aa-46a4-9709-1b35f8724b6d InstallationDate: Installed on 2015-05-06 (19 days ago) InstallationMedia: Ubuntu 14.04.2 LTS Trusty Tahr - Release amd64 (20150218.1) MachineType: ASUSTeK COMPUTER INC. X550ZE NonfreeKernelModules: wl Package: linux (not installed) ProcFB: - 0 radeondrmfb - 1 radeondrmfb + 0 radeondrmfb + 1 radeondrmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.16.0-37-generic.efi.signed root=UUID=74ee6b05-1835-447c-8cce-a503ab63dc0d ro quiet splash vt.handoff=7 ProcVersionSignature: Ubuntu 3.16.0-37.51~14.04.1-generic 3.16.7-ckt9 RelatedPackageVersions: - linux-restricted-modules-3.16.0-37-generic N/A - linux-backports-modules-3.16.0-37-generic N/A - linux-firmware 1.127.11 + linux-restricted-modules-3.16.0-37-generic N/A + linux-backports-modules-3.16.0-37-generic N/A + linux-firmware 1.127.11 Tags: trusty Uname: Linux 3.16.0-37-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo _MarkForUpload: True dmi.bios.date: 09/09/2014 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: 202 dmi.board.asset.tag: ATN12345678901234567 dmi.board.name: X550ZE dmi.board.vendor: ASUSTeK COMPUTER INC. dmi.board.version: 1.0 dmi.chassis.asset.tag: No Asset Tag dmi.chassis.type: 10 dmi.chassis.vendor: ASUSTeK COMPUTER INC. dmi.chassis.version: 1.0 dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr202:bd09/09/2014:svnASUSTeKCOMPUTERINC.:pnX550ZE:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnX550ZE:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0: dmi.product.name: X550ZE dmi.product.version: 1.0 dmi.sys.vendor: ASUSTeK COMPUTER INC. -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1452120 Title: Asus X550ZE touchpad dosen't work Status in linux package in Ubuntu: Incomplete Bug description: - the touchpad dosen't work at all, it does not show any sign of life - new computer / touchpad works fine in windows 8 - fresh ubuntu 14.04 install --- ApportVersion: 2.14.1-0ubuntu3.10 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC1: jorge 1551 F pulseaudio /dev/snd/controlC0: jorge 1551 F pulseaudio CurrentDesktop: Unity DistroRelease: Ubuntu 14.04 HibernationDevice:
[Kernel-packages] [Bug 1452120] Re: Asus X550ZE touchpad dosen't work
jojana_4, thank you for reporting this and helping make Ubuntu better. Could you please execute the following command, as it will automatically gather debugging information, in a terminal: apport-collect 1452120 ** Package changed: linux-lts-utopic (Ubuntu) = linux (Ubuntu) ** Changed in: linux (Ubuntu) Importance: Undecided = Low ** Changed in: linux (Ubuntu) Status: New = Incomplete -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1452120 Title: Asus X550ZE touchpad dosen't work Status in linux package in Ubuntu: Incomplete Bug description: - the touchpad dosen't work at all, it does not show any sign of life - new computer / touchpad works fine in windows 8 - fresh ubuntu 14.04 install ProblemType: Bug DistroRelease: Ubuntu 14.04 Package: linux-image-3.16.0-37-generic 3.16.0-37.49~14.04.1 ProcVersionSignature: Ubuntu 3.16.0-37.49~14.04.1-generic 3.16.7-ckt9 Uname: Linux 3.16.0-37-generic x86_64 NonfreeKernelModules: wl ApportVersion: 2.14.1-0ubuntu3.10 Architecture: amd64 CurrentDesktop: Unity Date: Wed May 6 02:20:18 2015 InstallationDate: Installed on 2015-05-06 (0 days ago) InstallationMedia: Ubuntu 14.04.2 LTS Trusty Tahr - Release amd64 (20150218.1) SourcePackage: linux-lts-utopic UpgradeStatus: No upgrade log present (probably fresh install) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1452120/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp
