[Kernel-packages] [Bug 1569831] Re: Laptop does not resume after suspend (blackscreen).
[Expired for bcmwl (Ubuntu) because there has been no activity for 60 days.] ** Changed in: bcmwl (Ubuntu) Status: Incomplete => Expired -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to bcmwl in Ubuntu. https://bugs.launchpad.net/bugs/1569831 Title: Laptop does not resume after suspend (blackscreen). Status in bcmwl package in Ubuntu: Expired Bug description: I have installed OS multiple times. I have to manually install the BCM driver. After installing the bcmwl-kernal-source the laptop will suspend, but not resume after. If I disable the external driver, the suspend resume works again. I have tried with a variety of different configs. Network card is BCM4352 [14e4-43b1](rev03) When I try to resume the laptop turns on, but screen never turns on. I've tried to the shortuts to turn the screen back on. I'm using NVIDIA drivers, but even if I use the generic drivers the laptop will not resume. ProblemType: Bug DistroRelease: Ubuntu 15.10 Package: bcmwl-kernel-source 6.30.223.248+bdcom-0ubuntu7 ProcVersionSignature: Ubuntu 4.2.0-35.40-generic 4.2.8-ckt5 Uname: Linux 4.2.0-35-generic x86_64 NonfreeKernelModules: nvidia wl ApportVersion: 2.19.1-0ubuntu5 Architecture: amd64 CurrentDesktop: Unity Date: Wed Apr 13 11:05:08 2016 InstallationDate: Installed on 2016-03-05 (39 days ago) InstallationMedia: Ubuntu 15.10 "Wily Werewolf" - Release amd64 (20151021) ProcEnviron: LANGUAGE=en_US PATH=(custom, no user) XDG_RUNTIME_DIR= LANG=en_US.UTF-8 SHELL=/bin/bash SourcePackage: bcmwl UpgradeStatus: No upgrade log present (probably fresh install) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/bcmwl/+bug/1569831/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp
[Kernel-packages] [Bug 1569831] Re: Laptop does not resume after suspend (blackscreen).
Alex, I'm not sure what you provided in 5. through 10. but it's missing the requested information for each. -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to bcmwl in Ubuntu. https://bugs.launchpad.net/bugs/1569831 Title: Laptop does not resume after suspend (blackscreen). Status in bcmwl package in Ubuntu: Incomplete Bug description: I have installed OS multiple times. I have to manually install the BCM driver. After installing the bcmwl-kernal-source the laptop will suspend, but not resume after. If I disable the external driver, the suspend resume works again. I have tried with a variety of different configs. Network card is BCM4352 [14e4-43b1](rev03) When I try to resume the laptop turns on, but screen never turns on. I've tried to the shortuts to turn the screen back on. I'm using NVIDIA drivers, but even if I use the generic drivers the laptop will not resume. ProblemType: Bug DistroRelease: Ubuntu 15.10 Package: bcmwl-kernel-source 6.30.223.248+bdcom-0ubuntu7 ProcVersionSignature: Ubuntu 4.2.0-35.40-generic 4.2.8-ckt5 Uname: Linux 4.2.0-35-generic x86_64 NonfreeKernelModules: nvidia wl ApportVersion: 2.19.1-0ubuntu5 Architecture: amd64 CurrentDesktop: Unity Date: Wed Apr 13 11:05:08 2016 InstallationDate: Installed on 2016-03-05 (39 days ago) InstallationMedia: Ubuntu 15.10 "Wily Werewolf" - Release amd64 (20151021) ProcEnviron: LANGUAGE=en_US PATH=(custom, no user) XDG_RUNTIME_DIR= LANG=en_US.UTF-8 SHELL=/bin/bash SourcePackage: bcmwl UpgradeStatus: No upgrade log present (probably fresh install) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/bcmwl/+bug/1569831/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp
[Kernel-packages] [Bug 1569831] Re: Laptop does not resume after suspend (blackscreen).
Sorry for the lag here. I am about to kill this machine (not really but some version of Linux needs to work). 1. It occurs when resuming from suspend. They keyboard lights up, and then fades. To me it looks like the Wireless driver hinders the graphical dirver to start up. Note I have tried with both the NVIDIA card / driver and the native graphic driver with no change in outcome. The only thing that makes a difference is uninstalling the wireless driver. 2. I have tried the following methods: shutting the lid and clicking the GUI suspend. 3. Tried resuming with opening lid and pressing the power button. No difference. 4. Device S-state Status Sysfs node RP01 S4*disabled pci::00:1c.0 PXSX S4*disabled RP02 S4*disabled PXSX S4*disabled RP03 S4*disabled pci::00:1c.2 PXSX S4*disabled pci::06:00.0 RP04 S4*disabled pci::00:1c.3 PXSX S4*disabled pci::07:00.0 *disabled platform:rtsx_pci_sdmmc.0 *disabled platform:rtsx_pci_ms.0 RP05 S4*disabled PXSX S4*disabled RP06 S4*disabled PXSX S4*disabled RP07 S4*disabled PXSX S4*disabled RP08 S4*disabled PXSX S4*disabled GLAN S4*disabled EHC1 S0*enabled pci::00:1d.0 EHC2 S4*enabled pci::00:1a.0 XHC S0*enabled pci::00:14.0 HDEF S4*disabled pci::00:1b.0 PEG0 S4*disabled pci::00:01.0 PEGP S4*disabled pci::02:00.0 PEGA S4*disabled PEG1 S4*disabled PEG2 S4*disabled PWRB S4*enabled platform:PNP0C0C:00 LID0 S4*enabled platform:PNP0C0D:00 5. none core processors platform devices [freezer] 6. none core processors platform [devices] freezer 7. none core processors [platform] devices freezer 8. none core [processors] platform devices freezer 9. none [core] processors platform devices freezer 10. [none] core processors platform devices freezer 11. success: 3 fail: 0 failed_freeze: 0 failed_prepare: 0 failed_suspend: 0 failed_suspend_late: 0 failed_suspend_noirq: 0 failed_resume: 0 failed_resume_early: 0 failed_resume_noirq: 0 failures: last_failed_dev: last_failed_errno:0 0 last_failed_step: Resume-race: 0.00] microcode: CPU0 microcode updated early to revision 0x1e, date = 2015-08-13 [0.00] Initializing cgroup subsys cpuset [0.00] Initializing cgroup subsys cpu [0.00] Initializing cgroup subsys cpuacct [0.00] Linux version 4.4.0-21-generic (buildd@lgw01-21) (gcc version 5.3.1 20160413 (Ubuntu 5.3.1-14ubuntu2) ) #37-Ubuntu SMP Mon Apr 18 18:33:37 UTC 2016 (Ubuntu 4.4.0-21.37-generic 4.4.6) [0.00] Command line: BOOT_IMAGE=/boot/vmlinuz-4.4.0-21-generic root=UUID=4f40d79b-c3b0-430d-af9c-bca373690240 ro quiet splash [0.00] KERNEL supported cpus: [0.00] Intel GenuineIntel [0.00] AMD AuthenticAMD [0.00] Centaur CentaurHauls [0.00] x86/fpu: xstate_offset[2]: 576, xstate_sizes[2]: 256 [0.00] x86/fpu: Supporting XSAVE feature 0x01: 'x87 floating point registers' [0.00] x86/fpu: Supporting XSAVE feature 0x02: 'SSE registers' [0.00] x86/fpu: Supporting XSAVE feature 0x04: 'AVX registers' [0.00] x86/fpu: Enabled xstate features 0x7, context size is 832 bytes, using 'standard' format. [0.00] x86/fpu: Using 'eager' FPU context switches. [0.00] e820: BIOS-provided physical RAM map: [0.00] BIOS-e820: [mem 0x-0x0009d7ff] usable [0.00] BIOS-e820: [mem 0x0009d800-0x0009] reserved [0.00] BIOS-e820: [mem 0x000e-0x000f] reserved [0.00] BIOS-e820: [mem 0x0010-0xb8781fff] usable [0.00] BIOS-e820: [mem 0xb8782000-0xb8788fff] ACPI NVS [0.00] BIOS-e820: [mem 0xb8789000-0xb8bc6fff] usable [0.00] BIOS-e820: [mem 0xb8bc7000-0xb91e2fff] reserved [0.00] BIOS-e820: [mem 0xb91e3000-0xca7b4fff] usable [0.00] BIOS-e820: [mem 0xca7b5000-0xcab67fff] reserved [0.00] BIOS-e820: [mem 0xcab68000-0xcab88fff] ACPI data [0.00] BIOS-e820: [mem 0xcab89000-0xcb548fff] ACPI NVS [0.00] BIOS-e820: [mem 0xcb549000-0xcbffefff] reserved [0.00] BIOS-e820: [mem 0xcbfff000-0xcbff] usable [0.00] BIOS-e820: [mem 0xcd00-0xcf1f] reserved [0.00] BIOS-e820: [mem 0xf800-0xfbff] reserved [0.00] BIOS-e820: [mem 0xfec0-0xfec00fff] reserved [0.00] BIOS-e820: [mem 0xfed0-0xfed03fff] reserved [
[Kernel-packages] [Bug 1569831] Re: Laptop does not resume after suspend (blackscreen).
Alex, could you please provide the requested debug following https://wiki.ubuntu.com/DebuggingKernelSuspend? Please note, this may not work with the upstream kernel. If it doesn't, then please do it in the latest Ubuntu kernel. ** Tags added: latest-bios-a09 xenial ** Changed in: bcmwl (Ubuntu) Importance: Low => Medium -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to bcmwl in Ubuntu. https://bugs.launchpad.net/bugs/1569831 Title: Laptop does not resume after suspend (blackscreen). Status in bcmwl package in Ubuntu: Incomplete Bug description: I have installed OS multiple times. I have to manually install the BCM driver. After installing the bcmwl-kernal-source the laptop will suspend, but not resume after. If I disable the external driver, the suspend resume works again. I have tried with a variety of different configs. Network card is BCM4352 [14e4-43b1](rev03) When I try to resume the laptop turns on, but screen never turns on. I've tried to the shortuts to turn the screen back on. I'm using NVIDIA drivers, but even if I use the generic drivers the laptop will not resume. ProblemType: Bug DistroRelease: Ubuntu 15.10 Package: bcmwl-kernel-source 6.30.223.248+bdcom-0ubuntu7 ProcVersionSignature: Ubuntu 4.2.0-35.40-generic 4.2.8-ckt5 Uname: Linux 4.2.0-35-generic x86_64 NonfreeKernelModules: nvidia wl ApportVersion: 2.19.1-0ubuntu5 Architecture: amd64 CurrentDesktop: Unity Date: Wed Apr 13 11:05:08 2016 InstallationDate: Installed on 2016-03-05 (39 days ago) InstallationMedia: Ubuntu 15.10 "Wily Werewolf" - Release amd64 (20151021) ProcEnviron: LANGUAGE=en_US PATH=(custom, no user) XDG_RUNTIME_DIR= LANG=en_US.UTF-8 SHELL=/bin/bash SourcePackage: bcmwl UpgradeStatus: No upgrade log present (probably fresh install) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/bcmwl/+bug/1569831/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp
[Kernel-packages] [Bug 1569831] Re: Laptop does not resume after suspend (blackscreen).
Thank you for this. Computer model: Dell XPS 15 9530 lspci -vvnn | grep -A 9 Network: 06:00.0 Network controller [0280]: Broadcom Corporation BCM4352 802.11ac Wireless Network Adapter [14e4:43b1] (rev 03) Subsystem: Dell BCM4352 802.11ac Wireless Network Adapter [1028:0019] Control: I/O- Mem+ BusMaster+ SpecCycle- MemWINV- VGASnoop- ParErr- Stepping- SERR- FastB2B- DisINTx- Status: Cap+ 66MHz- UDF- FastB2B- ParErr- DEVSEL=fast >TAbort- SERR- https://bugs.launchpad.net/bugs/1569831 Title: Laptop does not resume after suspend (blackscreen). Status in bcmwl package in Ubuntu: Incomplete Bug description: I have installed OS multiple times. I have to manually install the BCM driver. After installing the bcmwl-kernal-source the laptop will suspend, but not resume after. If I disable the external driver, the suspend resume works again. I have tried with a variety of different configs. Network card is BCM4352 [14e4-43b1](rev03) When I try to resume the laptop turns on, but screen never turns on. I've tried to the shortuts to turn the screen back on. I'm using NVIDIA drivers, but even if I use the generic drivers the laptop will not resume. ProblemType: Bug DistroRelease: Ubuntu 15.10 Package: bcmwl-kernel-source 6.30.223.248+bdcom-0ubuntu7 ProcVersionSignature: Ubuntu 4.2.0-35.40-generic 4.2.8-ckt5 Uname: Linux 4.2.0-35-generic x86_64 NonfreeKernelModules: nvidia wl ApportVersion: 2.19.1-0ubuntu5 Architecture: amd64 CurrentDesktop: Unity Date: Wed Apr 13 11:05:08 2016 InstallationDate: Installed on 2016-03-05 (39 days ago) InstallationMedia: Ubuntu 15.10 "Wily Werewolf" - Release amd64 (20151021) ProcEnviron: LANGUAGE=en_US PATH=(custom, no user) XDG_RUNTIME_DIR= LANG=en_US.UTF-8 SHELL=/bin/bash SourcePackage: bcmwl UpgradeStatus: No upgrade log present (probably fresh install) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/bcmwl/+bug/1569831/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp
[Kernel-packages] [Bug 1569831] Re: Laptop does not resume after suspend (blackscreen).
I am having the same problem running kernel 4.4.8 and Linux Mint 17.3. -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to bcmwl in Ubuntu. https://bugs.launchpad.net/bugs/1569831 Title: Laptop does not resume after suspend (blackscreen). Status in bcmwl package in Ubuntu: Incomplete Bug description: I have installed OS multiple times. I have to manually install the BCM driver. After installing the bcmwl-kernal-source the laptop will suspend, but not resume after. If I disable the external driver, the suspend resume works again. I have tried with a variety of different configs. Network card is BCM4352 [14e4-43b1](rev03) When I try to resume the laptop turns on, but screen never turns on. I've tried to the shortuts to turn the screen back on. I'm using NVIDIA drivers, but even if I use the generic drivers the laptop will not resume. ProblemType: Bug DistroRelease: Ubuntu 15.10 Package: bcmwl-kernel-source 6.30.223.248+bdcom-0ubuntu7 ProcVersionSignature: Ubuntu 4.2.0-35.40-generic 4.2.8-ckt5 Uname: Linux 4.2.0-35-generic x86_64 NonfreeKernelModules: nvidia wl ApportVersion: 2.19.1-0ubuntu5 Architecture: amd64 CurrentDesktop: Unity Date: Wed Apr 13 11:05:08 2016 InstallationDate: Installed on 2016-03-05 (39 days ago) InstallationMedia: Ubuntu 15.10 "Wily Werewolf" - Release amd64 (20151021) ProcEnviron: LANGUAGE=en_US PATH=(custom, no user) XDG_RUNTIME_DIR= LANG=en_US.UTF-8 SHELL=/bin/bash SourcePackage: bcmwl UpgradeStatus: No upgrade log present (probably fresh install) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/bcmwl/+bug/1569831/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp
[Kernel-packages] [Bug 1569831] Re: Laptop does not resume after suspend (blackscreen).
Alex, thank you for reporting this and helping make Ubuntu better. 1) Could you please povide the full computer model as noted on the sticker of the computer itself? 2) Could you please provide the results of the following terminal commands: lspci -vvnn | grep -A 9 Network sudo dmidecode -s bios-version sudo dmidecode -s bios-release-date ** Changed in: bcmwl (Ubuntu) Importance: Undecided => Low ** Changed in: bcmwl (Ubuntu) Status: New => Incomplete -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to bcmwl in Ubuntu. https://bugs.launchpad.net/bugs/1569831 Title: Laptop does not resume after suspend (blackscreen). Status in bcmwl package in Ubuntu: Incomplete Bug description: I have installed OS multiple times. I have to manually install the BCM driver. After installing the bcmwl-kernal-source the laptop will suspend, but not resume after. If I disable the external driver, the suspend resume works again. I have tried with a variety of different configs. Network card is BCM4352 [14e4-43b1](rev03) When I try to resume the laptop turns on, but screen never turns on. I've tried to the shortuts to turn the screen back on. I'm using NVIDIA drivers, but even if I use the generic drivers the laptop will not resume. ProblemType: Bug DistroRelease: Ubuntu 15.10 Package: bcmwl-kernel-source 6.30.223.248+bdcom-0ubuntu7 ProcVersionSignature: Ubuntu 4.2.0-35.40-generic 4.2.8-ckt5 Uname: Linux 4.2.0-35-generic x86_64 NonfreeKernelModules: nvidia wl ApportVersion: 2.19.1-0ubuntu5 Architecture: amd64 CurrentDesktop: Unity Date: Wed Apr 13 11:05:08 2016 InstallationDate: Installed on 2016-03-05 (39 days ago) InstallationMedia: Ubuntu 15.10 "Wily Werewolf" - Release amd64 (20151021) ProcEnviron: LANGUAGE=en_US PATH=(custom, no user) XDG_RUNTIME_DIR= LANG=en_US.UTF-8 SHELL=/bin/bash SourcePackage: bcmwl UpgradeStatus: No upgrade log present (probably fresh install) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/bcmwl/+bug/1569831/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp
[Kernel-packages] [Bug 1569831] Re: Laptop does not resume after suspend (blackscreen).
Let me know if you need more info. -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to bcmwl in Ubuntu. https://bugs.launchpad.net/bugs/1569831 Title: Laptop does not resume after suspend (blackscreen). Status in bcmwl package in Ubuntu: New Bug description: I have installed OS multiple times. I have to manually install the BCM driver. After installing the bcmwl-kernal-source the laptop will suspend, but not resume after. If I disable the external driver, the suspend resume works again. I have tried with a variety of different configs. Network card is BCM4352 [14e4-43b1](rev03) When I try to resume the laptop turns on, but screen never turns on. I've tried to the shortuts to turn the screen back on. I'm using NVIDIA drivers, but even if I use the generic drivers the laptop will not resume. ProblemType: Bug DistroRelease: Ubuntu 15.10 Package: bcmwl-kernel-source 6.30.223.248+bdcom-0ubuntu7 ProcVersionSignature: Ubuntu 4.2.0-35.40-generic 4.2.8-ckt5 Uname: Linux 4.2.0-35-generic x86_64 NonfreeKernelModules: nvidia wl ApportVersion: 2.19.1-0ubuntu5 Architecture: amd64 CurrentDesktop: Unity Date: Wed Apr 13 11:05:08 2016 InstallationDate: Installed on 2016-03-05 (39 days ago) InstallationMedia: Ubuntu 15.10 "Wily Werewolf" - Release amd64 (20151021) ProcEnviron: LANGUAGE=en_US PATH=(custom, no user) XDG_RUNTIME_DIR= LANG=en_US.UTF-8 SHELL=/bin/bash SourcePackage: bcmwl UpgradeStatus: No upgrade log present (probably fresh install) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/bcmwl/+bug/1569831/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp
