[Kernel-packages] [Bug 1608790] Re: HP laptop freezes on reboot or shutdown (acpi issues?)
[Expired for linux (Ubuntu) because there has been no activity for 60 days.] ** Changed in: linux (Ubuntu) Status: Incomplete => Expired -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1608790 Title: HP laptop freezes on reboot or shutdown (acpi issues?) Status in linux package in Ubuntu: Expired Bug description: Both from the normal, full-desktop-mode as well as from the non- graphical recovery mode, trying to perform a shutdown or reboot fails. In recovery mode the shutdown process itself looks fine, but the when it says that it is to power things off, the systems just becomes unresponsive. Trying the ACPI related kernel parameters, only "acpi=off" helps to reboot or power down this laptop. But acpi=off has its own issues with graphic artifacts while booting the desktop and no mouse pointer once booting has finished. The laptop seems to be a "HP Notebook - 14-r201ng" (Model No.: M0R50EA#ABD). ProblemType: Bug DistroRelease: Ubuntu 16.04 Package: linux-image-4.4.0-31-generic 4.4.0-31.50 ProcVersionSignature: Ubuntu 4.4.0-31.50-generic 4.4.13 Uname: Linux 4.4.0-31-generic x86_64 ApportVersion: 2.20.1-0ubuntu2.1 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC0: ast3189 F pulseaudio CurrentDesktop: Unity Date: Tue Aug 2 06:59:24 2016 HibernationDevice: RESUME=UUID=41d84298-6319-4e70-8ef5-078f7d38b82b InstallationDate: Installed on 2016-07-12 (20 days ago) InstallationMedia: Ubuntu 14.04.4 LTS "Trusty Tahr" - Release amd64 (20160217.1) MachineType: Hewlett-Packard HP 14 Notebook PC ProcFB: 0 inteldrmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.4.0-31-generic.efi.signed root=UUID=2a0e83d3-45af-4c14-a596-b004a8880026 ro quiet splash vt.handoff=7 RelatedPackageVersions: linux-restricted-modules-4.4.0-31-generic N/A linux-backports-modules-4.4.0-31-generic N/A linux-firmware1.157.2 SourcePackage: linux UpgradeStatus: Upgraded to xenial on 2016-08-02 (0 days ago) dmi.bios.date: 12/18/2014 dmi.bios.vendor: Insyde dmi.bios.version: F.36 dmi.board.asset.tag: Type2 - Board Asset Tag dmi.board.name: 220F dmi.board.vendor: Hewlett-Packard dmi.board.version: 57.51 dmi.chassis.asset.tag: Chassis Asset Tag dmi.chassis.type: 10 dmi.chassis.vendor: Hewlett-Packard dmi.chassis.version: Chassis Version dmi.modalias: dmi:bvnInsyde:bvrF.36:bd12/18/2014:svnHewlett-Packard:pnHP14NotebookPC:pvr096E12405F00050360180:rvnHewlett-Packard:rn220F:rvr57.51:cvnHewlett-Packard:ct10:cvrChassisVersion: dmi.product.name: HP 14 Notebook PC dmi.product.version: 096E12405F00050360180 dmi.sys.vendor: Hewlett-Packard To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1608790/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp
[Kernel-packages] [Bug 1608790] Re: HP laptop freezes on reboot or shutdown (acpi issues?)
** Tags added: bios-outdated-f.40 ** Attachment removed: "lspci -vvnn" https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1608790/+attachment/4712108/+files/lspci.txt ** Attachment removed: "uname.txt" https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1608790/+attachment/4712091/+files/uname.txt -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1608790 Title: HP laptop freezes on reboot or shutdown (acpi issues?) Status in linux package in Ubuntu: Incomplete Bug description: Both from the normal, full-desktop-mode as well as from the non- graphical recovery mode, trying to perform a shutdown or reboot fails. In recovery mode the shutdown process itself looks fine, but the when it says that it is to power things off, the systems just becomes unresponsive. Trying the ACPI related kernel parameters, only "acpi=off" helps to reboot or power down this laptop. But acpi=off has its own issues with graphic artifacts while booting the desktop and no mouse pointer once booting has finished. The laptop seems to be a "HP Notebook - 14-r201ng" (Model No.: M0R50EA#ABD). ProblemType: Bug DistroRelease: Ubuntu 16.04 Package: linux-image-4.4.0-31-generic 4.4.0-31.50 ProcVersionSignature: Ubuntu 4.4.0-31.50-generic 4.4.13 Uname: Linux 4.4.0-31-generic x86_64 ApportVersion: 2.20.1-0ubuntu2.1 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC0: ast3189 F pulseaudio CurrentDesktop: Unity Date: Tue Aug 2 06:59:24 2016 HibernationDevice: RESUME=UUID=41d84298-6319-4e70-8ef5-078f7d38b82b InstallationDate: Installed on 2016-07-12 (20 days ago) InstallationMedia: Ubuntu 14.04.4 LTS "Trusty Tahr" - Release amd64 (20160217.1) MachineType: Hewlett-Packard HP 14 Notebook PC ProcFB: 0 inteldrmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.4.0-31-generic.efi.signed root=UUID=2a0e83d3-45af-4c14-a596-b004a8880026 ro quiet splash vt.handoff=7 RelatedPackageVersions: linux-restricted-modules-4.4.0-31-generic N/A linux-backports-modules-4.4.0-31-generic N/A linux-firmware1.157.2 SourcePackage: linux UpgradeStatus: Upgraded to xenial on 2016-08-02 (0 days ago) dmi.bios.date: 12/18/2014 dmi.bios.vendor: Insyde dmi.bios.version: F.36 dmi.board.asset.tag: Type2 - Board Asset Tag dmi.board.name: 220F dmi.board.vendor: Hewlett-Packard dmi.board.version: 57.51 dmi.chassis.asset.tag: Chassis Asset Tag dmi.chassis.type: 10 dmi.chassis.vendor: Hewlett-Packard dmi.chassis.version: Chassis Version dmi.modalias: dmi:bvnInsyde:bvrF.36:bd12/18/2014:svnHewlett-Packard:pnHP14NotebookPC:pvr096E12405F00050360180:rvnHewlett-Packard:rn220F:rvr57.51:cvnHewlett-Packard:ct10:cvrChassisVersion: dmi.product.name: HP 14 Notebook PC dmi.product.version: 096E12405F00050360180 dmi.sys.vendor: Hewlett-Packard To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1608790/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp
[Kernel-packages] [Bug 1608790] Re: HP laptop freezes on reboot or shutdown (acpi issues?)
Would it be possible for you to test the latest upstream kernel? Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest v4.7 kernel[0]. If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream'. If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'. Once testing of the upstream kernel is complete, please mark this bug as "Confirmed". Thanks in advance. [0] http://kernel.ubuntu.com/~kernel-ppa/mainline/v4.7 ** Changed in: linux (Ubuntu) Importance: Undecided => Medium ** Changed in: linux (Ubuntu) Status: Confirmed => Incomplete -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1608790 Title: HP laptop freezes on reboot or shutdown (acpi issues?) Status in linux package in Ubuntu: Incomplete Bug description: Both from the normal, full-desktop-mode as well as from the non- graphical recovery mode, trying to perform a shutdown or reboot fails. In recovery mode the shutdown process itself looks fine, but the when it says that it is to power things off, the systems just becomes unresponsive. Trying the ACPI related kernel parameters, only "acpi=off" helps to reboot or power down this laptop. But acpi=off has its own issues with graphic artifacts while booting the desktop and no mouse pointer once booting has finished. The laptop seems to be a "HP Notebook - 14-r201ng" (Model No.: M0R50EA#ABD). ProblemType: Bug DistroRelease: Ubuntu 16.04 Package: linux-image-4.4.0-31-generic 4.4.0-31.50 ProcVersionSignature: Ubuntu 4.4.0-31.50-generic 4.4.13 Uname: Linux 4.4.0-31-generic x86_64 ApportVersion: 2.20.1-0ubuntu2.1 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC0: ast3189 F pulseaudio CurrentDesktop: Unity Date: Tue Aug 2 06:59:24 2016 HibernationDevice: RESUME=UUID=41d84298-6319-4e70-8ef5-078f7d38b82b InstallationDate: Installed on 2016-07-12 (20 days ago) InstallationMedia: Ubuntu 14.04.4 LTS "Trusty Tahr" - Release amd64 (20160217.1) MachineType: Hewlett-Packard HP 14 Notebook PC ProcFB: 0 inteldrmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.4.0-31-generic.efi.signed root=UUID=2a0e83d3-45af-4c14-a596-b004a8880026 ro quiet splash vt.handoff=7 RelatedPackageVersions: linux-restricted-modules-4.4.0-31-generic N/A linux-backports-modules-4.4.0-31-generic N/A linux-firmware1.157.2 SourcePackage: linux UpgradeStatus: Upgraded to xenial on 2016-08-02 (0 days ago) dmi.bios.date: 12/18/2014 dmi.bios.vendor: Insyde dmi.bios.version: F.36 dmi.board.asset.tag: Type2 - Board Asset Tag dmi.board.name: 220F dmi.board.vendor: Hewlett-Packard dmi.board.version: 57.51 dmi.chassis.asset.tag: Chassis Asset Tag dmi.chassis.type: 10 dmi.chassis.vendor: Hewlett-Packard dmi.chassis.version: Chassis Version dmi.modalias: dmi:bvnInsyde:bvrF.36:bd12/18/2014:svnHewlett-Packard:pnHP14NotebookPC:pvr096E12405F00050360180:rvnHewlett-Packard:rn220F:rvr57.51:cvnHewlett-Packard:ct10:cvrChassisVersion: dmi.product.name: HP 14 Notebook PC dmi.product.version: 096E12405F00050360180 dmi.sys.vendor: Hewlett-Packard To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1608790/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp
[Kernel-packages] [Bug 1608790] Re: HP laptop freezes on reboot or shutdown (acpi issues?)
Trying the kernel parameters from https://wiki.ubuntu.com/DebuggingACPI that is. acpi=off helps for the reboot/shutdown issue at least. But acpi=ht, pci=noacpi, acpi=noirq, pnpacpi=off, noapic or nolapic do not help. -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1608790 Title: HP laptop freezes on reboot or shutdown (acpi issues?) Status in linux package in Ubuntu: Confirmed Bug description: Both from the normal, full-desktop-mode as well as from the non- graphical recovery mode, trying to perform a shutdown or reboot fails. In recovery mode the shutdown process itself looks fine, but the when it says that it is to power things off, the systems just becomes unresponsive. Trying the ACPI related kernel parameters, only "acpi=off" helps to reboot or power down this laptop. But acpi=off has its own issues with graphic artifacts while booting the desktop and no mouse pointer once booting has finished. The laptop seems to be a "HP Notebook - 14-r201ng" (Model No.: M0R50EA#ABD). ProblemType: Bug DistroRelease: Ubuntu 16.04 Package: linux-image-4.4.0-31-generic 4.4.0-31.50 ProcVersionSignature: Ubuntu 4.4.0-31.50-generic 4.4.13 Uname: Linux 4.4.0-31-generic x86_64 ApportVersion: 2.20.1-0ubuntu2.1 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC0: ast3189 F pulseaudio CurrentDesktop: Unity Date: Tue Aug 2 06:59:24 2016 HibernationDevice: RESUME=UUID=41d84298-6319-4e70-8ef5-078f7d38b82b InstallationDate: Installed on 2016-07-12 (20 days ago) InstallationMedia: Ubuntu 14.04.4 LTS "Trusty Tahr" - Release amd64 (20160217.1) MachineType: Hewlett-Packard HP 14 Notebook PC ProcFB: 0 inteldrmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.4.0-31-generic.efi.signed root=UUID=2a0e83d3-45af-4c14-a596-b004a8880026 ro quiet splash vt.handoff=7 RelatedPackageVersions: linux-restricted-modules-4.4.0-31-generic N/A linux-backports-modules-4.4.0-31-generic N/A linux-firmware1.157.2 SourcePackage: linux UpgradeStatus: Upgraded to xenial on 2016-08-02 (0 days ago) dmi.bios.date: 12/18/2014 dmi.bios.vendor: Insyde dmi.bios.version: F.36 dmi.board.asset.tag: Type2 - Board Asset Tag dmi.board.name: 220F dmi.board.vendor: Hewlett-Packard dmi.board.version: 57.51 dmi.chassis.asset.tag: Chassis Asset Tag dmi.chassis.type: 10 dmi.chassis.vendor: Hewlett-Packard dmi.chassis.version: Chassis Version dmi.modalias: dmi:bvnInsyde:bvrF.36:bd12/18/2014:svnHewlett-Packard:pnHP14NotebookPC:pvr096E12405F00050360180:rvnHewlett-Packard:rn220F:rvr57.51:cvnHewlett-Packard:ct10:cvrChassisVersion: dmi.product.name: HP 14 Notebook PC dmi.product.version: 096E12405F00050360180 dmi.sys.vendor: Hewlett-Packard To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1608790/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp
[Kernel-packages] [Bug 1608790] Re: HP laptop freezes on reboot or shutdown (acpi issues?)
** Attachment added: "acpi.tar.bz" https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1608790/+attachment/4712111/+files/acpi.tar.bz -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1608790 Title: HP laptop freezes on reboot or shutdown (acpi issues?) Status in linux package in Ubuntu: Confirmed Bug description: Both from the normal, full-desktop-mode as well as from the non- graphical recovery mode, trying to perform a shutdown or reboot fails. In recovery mode the shutdown process itself looks fine, but the when it says that it is to power things off, the systems just becomes unresponsive. Trying the ACPI related kernel parameters, only "acpi=off" helps to reboot or power down this laptop. But acpi=off has its own issues with graphic artifacts while booting the desktop and no mouse pointer once booting has finished. The laptop seems to be a "HP Notebook - 14-r201ng" (Model No.: M0R50EA#ABD). ProblemType: Bug DistroRelease: Ubuntu 16.04 Package: linux-image-4.4.0-31-generic 4.4.0-31.50 ProcVersionSignature: Ubuntu 4.4.0-31.50-generic 4.4.13 Uname: Linux 4.4.0-31-generic x86_64 ApportVersion: 2.20.1-0ubuntu2.1 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC0: ast3189 F pulseaudio CurrentDesktop: Unity Date: Tue Aug 2 06:59:24 2016 HibernationDevice: RESUME=UUID=41d84298-6319-4e70-8ef5-078f7d38b82b InstallationDate: Installed on 2016-07-12 (20 days ago) InstallationMedia: Ubuntu 14.04.4 LTS "Trusty Tahr" - Release amd64 (20160217.1) MachineType: Hewlett-Packard HP 14 Notebook PC ProcFB: 0 inteldrmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.4.0-31-generic.efi.signed root=UUID=2a0e83d3-45af-4c14-a596-b004a8880026 ro quiet splash vt.handoff=7 RelatedPackageVersions: linux-restricted-modules-4.4.0-31-generic N/A linux-backports-modules-4.4.0-31-generic N/A linux-firmware1.157.2 SourcePackage: linux UpgradeStatus: Upgraded to xenial on 2016-08-02 (0 days ago) dmi.bios.date: 12/18/2014 dmi.bios.vendor: Insyde dmi.bios.version: F.36 dmi.board.asset.tag: Type2 - Board Asset Tag dmi.board.name: 220F dmi.board.vendor: Hewlett-Packard dmi.board.version: 57.51 dmi.chassis.asset.tag: Chassis Asset Tag dmi.chassis.type: 10 dmi.chassis.vendor: Hewlett-Packard dmi.chassis.version: Chassis Version dmi.modalias: dmi:bvnInsyde:bvrF.36:bd12/18/2014:svnHewlett-Packard:pnHP14NotebookPC:pvr096E12405F00050360180:rvnHewlett-Packard:rn220F:rvr57.51:cvnHewlett-Packard:ct10:cvrChassisVersion: dmi.product.name: HP 14 Notebook PC dmi.product.version: 096E12405F00050360180 dmi.sys.vendor: Hewlett-Packard To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1608790/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp
[Kernel-packages] [Bug 1608790] Re: HP laptop freezes on reboot or shutdown (acpi issues?)
** Attachment added: "lspci -vvnn" https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1608790/+attachment/4712108/+files/lspci.txt -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1608790 Title: HP laptop freezes on reboot or shutdown (acpi issues?) Status in linux package in Ubuntu: Confirmed Bug description: Both from the normal, full-desktop-mode as well as from the non- graphical recovery mode, trying to perform a shutdown or reboot fails. In recovery mode the shutdown process itself looks fine, but the when it says that it is to power things off, the systems just becomes unresponsive. Trying the ACPI related kernel parameters, only "acpi=off" helps to reboot or power down this laptop. But acpi=off has its own issues with graphic artifacts while booting the desktop and no mouse pointer once booting has finished. The laptop seems to be a "HP Notebook - 14-r201ng" (Model No.: M0R50EA#ABD). ProblemType: Bug DistroRelease: Ubuntu 16.04 Package: linux-image-4.4.0-31-generic 4.4.0-31.50 ProcVersionSignature: Ubuntu 4.4.0-31.50-generic 4.4.13 Uname: Linux 4.4.0-31-generic x86_64 ApportVersion: 2.20.1-0ubuntu2.1 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC0: ast3189 F pulseaudio CurrentDesktop: Unity Date: Tue Aug 2 06:59:24 2016 HibernationDevice: RESUME=UUID=41d84298-6319-4e70-8ef5-078f7d38b82b InstallationDate: Installed on 2016-07-12 (20 days ago) InstallationMedia: Ubuntu 14.04.4 LTS "Trusty Tahr" - Release amd64 (20160217.1) MachineType: Hewlett-Packard HP 14 Notebook PC ProcFB: 0 inteldrmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.4.0-31-generic.efi.signed root=UUID=2a0e83d3-45af-4c14-a596-b004a8880026 ro quiet splash vt.handoff=7 RelatedPackageVersions: linux-restricted-modules-4.4.0-31-generic N/A linux-backports-modules-4.4.0-31-generic N/A linux-firmware1.157.2 SourcePackage: linux UpgradeStatus: Upgraded to xenial on 2016-08-02 (0 days ago) dmi.bios.date: 12/18/2014 dmi.bios.vendor: Insyde dmi.bios.version: F.36 dmi.board.asset.tag: Type2 - Board Asset Tag dmi.board.name: 220F dmi.board.vendor: Hewlett-Packard dmi.board.version: 57.51 dmi.chassis.asset.tag: Chassis Asset Tag dmi.chassis.type: 10 dmi.chassis.vendor: Hewlett-Packard dmi.chassis.version: Chassis Version dmi.modalias: dmi:bvnInsyde:bvrF.36:bd12/18/2014:svnHewlett-Packard:pnHP14NotebookPC:pvr096E12405F00050360180:rvnHewlett-Packard:rn220F:rvr57.51:cvnHewlett-Packard:ct10:cvrChassisVersion: dmi.product.name: HP 14 Notebook PC dmi.product.version: 096E12405F00050360180 dmi.sys.vendor: Hewlett-Packard To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1608790/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp
[Kernel-packages] [Bug 1608790] Re: HP laptop freezes on reboot or shutdown (acpi issues?)
** Attachment added: "dmidecode" https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1608790/+attachment/4712109/+files/dmidecode.txt -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1608790 Title: HP laptop freezes on reboot or shutdown (acpi issues?) Status in linux package in Ubuntu: Confirmed Bug description: Both from the normal, full-desktop-mode as well as from the non- graphical recovery mode, trying to perform a shutdown or reboot fails. In recovery mode the shutdown process itself looks fine, but the when it says that it is to power things off, the systems just becomes unresponsive. Trying the ACPI related kernel parameters, only "acpi=off" helps to reboot or power down this laptop. But acpi=off has its own issues with graphic artifacts while booting the desktop and no mouse pointer once booting has finished. The laptop seems to be a "HP Notebook - 14-r201ng" (Model No.: M0R50EA#ABD). ProblemType: Bug DistroRelease: Ubuntu 16.04 Package: linux-image-4.4.0-31-generic 4.4.0-31.50 ProcVersionSignature: Ubuntu 4.4.0-31.50-generic 4.4.13 Uname: Linux 4.4.0-31-generic x86_64 ApportVersion: 2.20.1-0ubuntu2.1 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC0: ast3189 F pulseaudio CurrentDesktop: Unity Date: Tue Aug 2 06:59:24 2016 HibernationDevice: RESUME=UUID=41d84298-6319-4e70-8ef5-078f7d38b82b InstallationDate: Installed on 2016-07-12 (20 days ago) InstallationMedia: Ubuntu 14.04.4 LTS "Trusty Tahr" - Release amd64 (20160217.1) MachineType: Hewlett-Packard HP 14 Notebook PC ProcFB: 0 inteldrmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.4.0-31-generic.efi.signed root=UUID=2a0e83d3-45af-4c14-a596-b004a8880026 ro quiet splash vt.handoff=7 RelatedPackageVersions: linux-restricted-modules-4.4.0-31-generic N/A linux-backports-modules-4.4.0-31-generic N/A linux-firmware1.157.2 SourcePackage: linux UpgradeStatus: Upgraded to xenial on 2016-08-02 (0 days ago) dmi.bios.date: 12/18/2014 dmi.bios.vendor: Insyde dmi.bios.version: F.36 dmi.board.asset.tag: Type2 - Board Asset Tag dmi.board.name: 220F dmi.board.vendor: Hewlett-Packard dmi.board.version: 57.51 dmi.chassis.asset.tag: Chassis Asset Tag dmi.chassis.type: 10 dmi.chassis.vendor: Hewlett-Packard dmi.chassis.version: Chassis Version dmi.modalias: dmi:bvnInsyde:bvrF.36:bd12/18/2014:svnHewlett-Packard:pnHP14NotebookPC:pvr096E12405F00050360180:rvnHewlett-Packard:rn220F:rvr57.51:cvnHewlett-Packard:ct10:cvrChassisVersion: dmi.product.name: HP 14 Notebook PC dmi.product.version: 096E12405F00050360180 dmi.sys.vendor: Hewlett-Packard To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1608790/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp
[Kernel-packages] [Bug 1608790] Re: HP laptop freezes on reboot or shutdown (acpi issues?)
** Attachment added: "dmesg" https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1608790/+attachment/4712110/+files/dmesg.txt -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1608790 Title: HP laptop freezes on reboot or shutdown (acpi issues?) Status in linux package in Ubuntu: Confirmed Bug description: Both from the normal, full-desktop-mode as well as from the non- graphical recovery mode, trying to perform a shutdown or reboot fails. In recovery mode the shutdown process itself looks fine, but the when it says that it is to power things off, the systems just becomes unresponsive. Trying the ACPI related kernel parameters, only "acpi=off" helps to reboot or power down this laptop. But acpi=off has its own issues with graphic artifacts while booting the desktop and no mouse pointer once booting has finished. The laptop seems to be a "HP Notebook - 14-r201ng" (Model No.: M0R50EA#ABD). ProblemType: Bug DistroRelease: Ubuntu 16.04 Package: linux-image-4.4.0-31-generic 4.4.0-31.50 ProcVersionSignature: Ubuntu 4.4.0-31.50-generic 4.4.13 Uname: Linux 4.4.0-31-generic x86_64 ApportVersion: 2.20.1-0ubuntu2.1 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC0: ast3189 F pulseaudio CurrentDesktop: Unity Date: Tue Aug 2 06:59:24 2016 HibernationDevice: RESUME=UUID=41d84298-6319-4e70-8ef5-078f7d38b82b InstallationDate: Installed on 2016-07-12 (20 days ago) InstallationMedia: Ubuntu 14.04.4 LTS "Trusty Tahr" - Release amd64 (20160217.1) MachineType: Hewlett-Packard HP 14 Notebook PC ProcFB: 0 inteldrmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.4.0-31-generic.efi.signed root=UUID=2a0e83d3-45af-4c14-a596-b004a8880026 ro quiet splash vt.handoff=7 RelatedPackageVersions: linux-restricted-modules-4.4.0-31-generic N/A linux-backports-modules-4.4.0-31-generic N/A linux-firmware1.157.2 SourcePackage: linux UpgradeStatus: Upgraded to xenial on 2016-08-02 (0 days ago) dmi.bios.date: 12/18/2014 dmi.bios.vendor: Insyde dmi.bios.version: F.36 dmi.board.asset.tag: Type2 - Board Asset Tag dmi.board.name: 220F dmi.board.vendor: Hewlett-Packard dmi.board.version: 57.51 dmi.chassis.asset.tag: Chassis Asset Tag dmi.chassis.type: 10 dmi.chassis.vendor: Hewlett-Packard dmi.chassis.version: Chassis Version dmi.modalias: dmi:bvnInsyde:bvrF.36:bd12/18/2014:svnHewlett-Packard:pnHP14NotebookPC:pvr096E12405F00050360180:rvnHewlett-Packard:rn220F:rvr57.51:cvnHewlett-Packard:ct10:cvrChassisVersion: dmi.product.name: HP 14 Notebook PC dmi.product.version: 096E12405F00050360180 dmi.sys.vendor: Hewlett-Packard To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1608790/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp
