[Kernel-packages] [Bug 1687397] Re: Kernel freeze when plugging in external monitor via USB-C->DP-Adapter
My experience is on a dell precision which is pretty much the same as the XPS series. Pulling the USB-C out quickly and re inserting can hang the computer. Using 20.04. -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1687397 Title: Kernel freeze when plugging in external monitor via USB-C->DP-Adapter Status in Dell Sputnik: Confirmed Status in linux package in Ubuntu: Confirmed Bug description: When plugging in/out my external monitor (Acer B286HK) via an USB-C -> DP Adapter, there is a great chance, that the computer completely freezes. SysReq-Keys are also not working. I added a kernel.log where you can see the boot-up after one crash, than plugging In/Out the monitor several times till a new complete freeze. The graphics-card is the internal one of Core(TM) i7-7500Uin of the XPS13 MLK (9360). ProblemType: Bug DistroRelease: Ubuntu 16.04 Package: linux-image-4.4.0-75-generic 4.4.0-75.96 ProcVersionSignature: Ubuntu 4.4.0-75.96-generic 4.4.59 Uname: Linux 4.4.0-75-generic x86_64 ApportVersion: 2.20.1-0ubuntu2.5 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC1: eiko 2382 F pulseaudio /dev/snd/controlC0: eiko 2382 F pulseaudio CurrentDesktop: Unity Date: Mon May 1 13:25:42 2017 DistributionChannelDescriptor: # This is a distribution channel descriptor # For more information see http://wiki.ubuntu.com/DistributionChannelDescriptor canonical-oem-somerville-xenial-amd64-20160624-2 EcryptfsInUse: Yes HibernationDevice: RESUME=UUID=baaa9d41-2d3b-4937-82f8-e923789084a5 InstallationDate: Installed on 2016-12-03 (148 days ago) InstallationMedia: Ubuntu 16.04 "Xenial" - Build amd64 LIVE Binary 20160624-10:47 MachineType: Dell Inc. XPS 13 9360 ProcFB: 0 inteldrmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.4.0-75-generic.efi.signed root=UUID=758f75ff-3e8f-4d25-8419-f30f215feee3 ro quiet splash vt.handoff=7 RelatedPackageVersions: linux-restricted-modules-4.4.0-75-generic N/A linux-backports-modules-4.4.0-75-generic N/A linux-firmware1.164 SourcePackage: linux UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 01/18/2017 dmi.bios.vendor: Dell Inc. dmi.bios.version: 1.3.2 dmi.board.name: 0839Y6 dmi.board.vendor: Dell Inc. dmi.board.version: A00 dmi.chassis.type: 9 dmi.chassis.vendor: Dell Inc. dmi.modalias: dmi:bvnDellInc.:bvr1.3.2:bd01/18/2017:svnDellInc.:pnXPS139360:pvr:rvnDellInc.:rn0839Y6:rvrA00:cvnDellInc.:ct9:cvr: dmi.product.name: XPS 13 9360 dmi.sys.vendor: Dell Inc. To manage notifications about this bug go to: https://bugs.launchpad.net/dell-sputnik/+bug/1687397/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp
[Kernel-packages] [Bug 1687397] Re: Kernel freeze when plugging in external monitor via USB-C->DP-Adapter
It seems this is the same bug for Dell XPS 15 as well. Not always, but sometimes this happens either using the DA200 adapter (Type-C usb) or direct HDMI. However, a related bug has been fixed (black screen)* so I will report back if this still happens on the Dell XPS 15. * https://bugs.freedesktop.org/show_bug.cgi?id=93578=SM=60904=730074515 ** Bug watch added: freedesktop.org Bugzilla #93578 https://bugs.freedesktop.org/show_bug.cgi?id=93578 -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1687397 Title: Kernel freeze when plugging in external monitor via USB-C->DP-Adapter Status in Dell Sputnik: Confirmed Status in linux package in Ubuntu: Confirmed Bug description: When plugging in/out my external monitor (Acer B286HK) via an USB-C -> DP Adapter, there is a great chance, that the computer completely freezes. SysReq-Keys are also not working. I added a kernel.log where you can see the boot-up after one crash, than plugging In/Out the monitor several times till a new complete freeze. The graphics-card is the internal one of Core(TM) i7-7500Uin of the XPS13 MLK (9360). ProblemType: Bug DistroRelease: Ubuntu 16.04 Package: linux-image-4.4.0-75-generic 4.4.0-75.96 ProcVersionSignature: Ubuntu 4.4.0-75.96-generic 4.4.59 Uname: Linux 4.4.0-75-generic x86_64 ApportVersion: 2.20.1-0ubuntu2.5 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC1: eiko 2382 F pulseaudio /dev/snd/controlC0: eiko 2382 F pulseaudio CurrentDesktop: Unity Date: Mon May 1 13:25:42 2017 DistributionChannelDescriptor: # This is a distribution channel descriptor # For more information see http://wiki.ubuntu.com/DistributionChannelDescriptor canonical-oem-somerville-xenial-amd64-20160624-2 EcryptfsInUse: Yes HibernationDevice: RESUME=UUID=baaa9d41-2d3b-4937-82f8-e923789084a5 InstallationDate: Installed on 2016-12-03 (148 days ago) InstallationMedia: Ubuntu 16.04 "Xenial" - Build amd64 LIVE Binary 20160624-10:47 MachineType: Dell Inc. XPS 13 9360 ProcFB: 0 inteldrmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.4.0-75-generic.efi.signed root=UUID=758f75ff-3e8f-4d25-8419-f30f215feee3 ro quiet splash vt.handoff=7 RelatedPackageVersions: linux-restricted-modules-4.4.0-75-generic N/A linux-backports-modules-4.4.0-75-generic N/A linux-firmware1.164 SourcePackage: linux UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 01/18/2017 dmi.bios.vendor: Dell Inc. dmi.bios.version: 1.3.2 dmi.board.name: 0839Y6 dmi.board.vendor: Dell Inc. dmi.board.version: A00 dmi.chassis.type: 9 dmi.chassis.vendor: Dell Inc. dmi.modalias: dmi:bvnDellInc.:bvr1.3.2:bd01/18/2017:svnDellInc.:pnXPS139360:pvr:rvnDellInc.:rn0839Y6:rvrA00:cvnDellInc.:ct9:cvr: dmi.product.name: XPS 13 9360 dmi.sys.vendor: Dell Inc. To manage notifications about this bug go to: https://bugs.launchpad.net/dell-sputnik/+bug/1687397/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp
[Kernel-packages] [Bug 1687397] Re: Kernel freeze when plugging in external monitor via USB-C->DP-Adapter
** Changed in: dell-sputnik Status: New => Confirmed -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1687397 Title: Kernel freeze when plugging in external monitor via USB-C->DP-Adapter Status in Dell Sputnik: Confirmed Status in linux package in Ubuntu: Confirmed Bug description: When plugging in/out my external monitor (Acer B286HK) via an USB-C -> DP Adapter, there is a great chance, that the computer completely freezes. SysReq-Keys are also not working. I added a kernel.log where you can see the boot-up after one crash, than plugging In/Out the monitor several times till a new complete freeze. The graphics-card is the internal one of Core(TM) i7-7500Uin of the XPS13 MLK (9360). ProblemType: Bug DistroRelease: Ubuntu 16.04 Package: linux-image-4.4.0-75-generic 4.4.0-75.96 ProcVersionSignature: Ubuntu 4.4.0-75.96-generic 4.4.59 Uname: Linux 4.4.0-75-generic x86_64 ApportVersion: 2.20.1-0ubuntu2.5 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC1: eiko 2382 F pulseaudio /dev/snd/controlC0: eiko 2382 F pulseaudio CurrentDesktop: Unity Date: Mon May 1 13:25:42 2017 DistributionChannelDescriptor: # This is a distribution channel descriptor # For more information see http://wiki.ubuntu.com/DistributionChannelDescriptor canonical-oem-somerville-xenial-amd64-20160624-2 EcryptfsInUse: Yes HibernationDevice: RESUME=UUID=baaa9d41-2d3b-4937-82f8-e923789084a5 InstallationDate: Installed on 2016-12-03 (148 days ago) InstallationMedia: Ubuntu 16.04 "Xenial" - Build amd64 LIVE Binary 20160624-10:47 MachineType: Dell Inc. XPS 13 9360 ProcFB: 0 inteldrmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.4.0-75-generic.efi.signed root=UUID=758f75ff-3e8f-4d25-8419-f30f215feee3 ro quiet splash vt.handoff=7 RelatedPackageVersions: linux-restricted-modules-4.4.0-75-generic N/A linux-backports-modules-4.4.0-75-generic N/A linux-firmware1.164 SourcePackage: linux UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 01/18/2017 dmi.bios.vendor: Dell Inc. dmi.bios.version: 1.3.2 dmi.board.name: 0839Y6 dmi.board.vendor: Dell Inc. dmi.board.version: A00 dmi.chassis.type: 9 dmi.chassis.vendor: Dell Inc. dmi.modalias: dmi:bvnDellInc.:bvr1.3.2:bd01/18/2017:svnDellInc.:pnXPS139360:pvr:rvnDellInc.:rn0839Y6:rvrA00:cvnDellInc.:ct9:cvr: dmi.product.name: XPS 13 9360 dmi.sys.vendor: Dell Inc. To manage notifications about this bug go to: https://bugs.launchpad.net/dell-sputnik/+bug/1687397/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp
[Kernel-packages] [Bug 1687397] Re: Kernel freeze when plugging in external monitor via USB-C->DP-Adapter
** Also affects: linux Importance: Undecided Status: New ** Project changed: linux => dell-sputnik -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1687397 Title: Kernel freeze when plugging in external monitor via USB-C->DP-Adapter Status in Dell Sputnik: New Status in linux package in Ubuntu: Confirmed Bug description: When plugging in/out my external monitor (Acer B286HK) via an USB-C -> DP Adapter, there is a great chance, that the computer completely freezes. SysReq-Keys are also not working. I added a kernel.log where you can see the boot-up after one crash, than plugging In/Out the monitor several times till a new complete freeze. The graphics-card is the internal one of Core(TM) i7-7500Uin of the XPS13 MLK (9360). ProblemType: Bug DistroRelease: Ubuntu 16.04 Package: linux-image-4.4.0-75-generic 4.4.0-75.96 ProcVersionSignature: Ubuntu 4.4.0-75.96-generic 4.4.59 Uname: Linux 4.4.0-75-generic x86_64 ApportVersion: 2.20.1-0ubuntu2.5 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC1: eiko 2382 F pulseaudio /dev/snd/controlC0: eiko 2382 F pulseaudio CurrentDesktop: Unity Date: Mon May 1 13:25:42 2017 DistributionChannelDescriptor: # This is a distribution channel descriptor # For more information see http://wiki.ubuntu.com/DistributionChannelDescriptor canonical-oem-somerville-xenial-amd64-20160624-2 EcryptfsInUse: Yes HibernationDevice: RESUME=UUID=baaa9d41-2d3b-4937-82f8-e923789084a5 InstallationDate: Installed on 2016-12-03 (148 days ago) InstallationMedia: Ubuntu 16.04 "Xenial" - Build amd64 LIVE Binary 20160624-10:47 MachineType: Dell Inc. XPS 13 9360 ProcFB: 0 inteldrmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.4.0-75-generic.efi.signed root=UUID=758f75ff-3e8f-4d25-8419-f30f215feee3 ro quiet splash vt.handoff=7 RelatedPackageVersions: linux-restricted-modules-4.4.0-75-generic N/A linux-backports-modules-4.4.0-75-generic N/A linux-firmware1.164 SourcePackage: linux UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 01/18/2017 dmi.bios.vendor: Dell Inc. dmi.bios.version: 1.3.2 dmi.board.name: 0839Y6 dmi.board.vendor: Dell Inc. dmi.board.version: A00 dmi.chassis.type: 9 dmi.chassis.vendor: Dell Inc. dmi.modalias: dmi:bvnDellInc.:bvr1.3.2:bd01/18/2017:svnDellInc.:pnXPS139360:pvr:rvnDellInc.:rn0839Y6:rvrA00:cvnDellInc.:ct9:cvr: dmi.product.name: XPS 13 9360 dmi.sys.vendor: Dell Inc. To manage notifications about this bug go to: https://bugs.launchpad.net/dell-sputnik/+bug/1687397/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp
[Kernel-packages] [Bug 1687397] Re: Kernel freeze when plugging in external monitor via USB-C->DP-Adapter
Thanks for the helpful link. I tested the kernel v4.11 and this fixes the issue. Now, the Display is also running at 60 Hz (not 30 as it was before). There are still some minor errors in kernel.log when plugging In/Out but everything seems to work. ** Attachment added: "Kernel Logs - fixed" https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1687397/+attachment/4871538/+files/Fixed.log ** Tags added: kernel-fixed-upstream ** Changed in: linux (Ubuntu) Status: Incomplete => Confirmed -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1687397 Title: Kernel freeze when plugging in external monitor via USB-C->DP-Adapter Status in linux package in Ubuntu: Confirmed Bug description: When plugging in/out my external monitor (Acer B286HK) via an USB-C -> DP Adapter, there is a great chance, that the computer completely freezes. SysReq-Keys are also not working. I added a kernel.log where you can see the boot-up after one crash, than plugging In/Out the monitor several times till a new complete freeze. The graphics-card is the internal one of Core(TM) i7-7500Uin of the XPS13 MLK (9360). ProblemType: Bug DistroRelease: Ubuntu 16.04 Package: linux-image-4.4.0-75-generic 4.4.0-75.96 ProcVersionSignature: Ubuntu 4.4.0-75.96-generic 4.4.59 Uname: Linux 4.4.0-75-generic x86_64 ApportVersion: 2.20.1-0ubuntu2.5 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC1: eiko 2382 F pulseaudio /dev/snd/controlC0: eiko 2382 F pulseaudio CurrentDesktop: Unity Date: Mon May 1 13:25:42 2017 DistributionChannelDescriptor: # This is a distribution channel descriptor # For more information see http://wiki.ubuntu.com/DistributionChannelDescriptor canonical-oem-somerville-xenial-amd64-20160624-2 EcryptfsInUse: Yes HibernationDevice: RESUME=UUID=baaa9d41-2d3b-4937-82f8-e923789084a5 InstallationDate: Installed on 2016-12-03 (148 days ago) InstallationMedia: Ubuntu 16.04 "Xenial" - Build amd64 LIVE Binary 20160624-10:47 MachineType: Dell Inc. XPS 13 9360 ProcFB: 0 inteldrmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.4.0-75-generic.efi.signed root=UUID=758f75ff-3e8f-4d25-8419-f30f215feee3 ro quiet splash vt.handoff=7 RelatedPackageVersions: linux-restricted-modules-4.4.0-75-generic N/A linux-backports-modules-4.4.0-75-generic N/A linux-firmware1.164 SourcePackage: linux UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 01/18/2017 dmi.bios.vendor: Dell Inc. dmi.bios.version: 1.3.2 dmi.board.name: 0839Y6 dmi.board.vendor: Dell Inc. dmi.board.version: A00 dmi.chassis.type: 9 dmi.chassis.vendor: Dell Inc. dmi.modalias: dmi:bvnDellInc.:bvr1.3.2:bd01/18/2017:svnDellInc.:pnXPS139360:pvr:rvnDellInc.:rn0839Y6:rvrA00:cvnDellInc.:ct9:cvr: dmi.product.name: XPS 13 9360 dmi.sys.vendor: Dell Inc. To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1687397/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp
[Kernel-packages] [Bug 1687397] Re: Kernel freeze when plugging in external monitor via USB-C->DP-Adapter
Did this issue start happening after an update/upgrade? Was there a prior kernel version where you were not having this particular problem? Would it be possible for you to test the latest upstream kernel? Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest v4.11 kernel[0]. If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream'. If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'. Once testing of the upstream kernel is complete, please mark this bug as "Confirmed". Thanks in advance. [0] http://kernel.ubuntu.com/~kernel-ppa/mainline/v4.11-rc8 ** Changed in: linux (Ubuntu) Importance: Undecided => High ** Changed in: linux (Ubuntu) Status: Confirmed => Incomplete -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1687397 Title: Kernel freeze when plugging in external monitor via USB-C->DP-Adapter Status in linux package in Ubuntu: Incomplete Bug description: When plugging in/out my external monitor (Acer B286HK) via an USB-C -> DP Adapter, there is a great chance, that the computer completely freezes. SysReq-Keys are also not working. I added a kernel.log where you can see the boot-up after one crash, than plugging In/Out the monitor several times till a new complete freeze. The graphics-card is the internal one of Core(TM) i7-7500Uin of the XPS13 MLK (9360). ProblemType: Bug DistroRelease: Ubuntu 16.04 Package: linux-image-4.4.0-75-generic 4.4.0-75.96 ProcVersionSignature: Ubuntu 4.4.0-75.96-generic 4.4.59 Uname: Linux 4.4.0-75-generic x86_64 ApportVersion: 2.20.1-0ubuntu2.5 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC1: eiko 2382 F pulseaudio /dev/snd/controlC0: eiko 2382 F pulseaudio CurrentDesktop: Unity Date: Mon May 1 13:25:42 2017 DistributionChannelDescriptor: # This is a distribution channel descriptor # For more information see http://wiki.ubuntu.com/DistributionChannelDescriptor canonical-oem-somerville-xenial-amd64-20160624-2 EcryptfsInUse: Yes HibernationDevice: RESUME=UUID=baaa9d41-2d3b-4937-82f8-e923789084a5 InstallationDate: Installed on 2016-12-03 (148 days ago) InstallationMedia: Ubuntu 16.04 "Xenial" - Build amd64 LIVE Binary 20160624-10:47 MachineType: Dell Inc. XPS 13 9360 ProcFB: 0 inteldrmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.4.0-75-generic.efi.signed root=UUID=758f75ff-3e8f-4d25-8419-f30f215feee3 ro quiet splash vt.handoff=7 RelatedPackageVersions: linux-restricted-modules-4.4.0-75-generic N/A linux-backports-modules-4.4.0-75-generic N/A linux-firmware1.164 SourcePackage: linux UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 01/18/2017 dmi.bios.vendor: Dell Inc. dmi.bios.version: 1.3.2 dmi.board.name: 0839Y6 dmi.board.vendor: Dell Inc. dmi.board.version: A00 dmi.chassis.type: 9 dmi.chassis.vendor: Dell Inc. dmi.modalias: dmi:bvnDellInc.:bvr1.3.2:bd01/18/2017:svnDellInc.:pnXPS139360:pvr:rvnDellInc.:rn0839Y6:rvrA00:cvnDellInc.:ct9:cvr: dmi.product.name: XPS 13 9360 dmi.sys.vendor: Dell Inc. To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1687397/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp
