[Kernel-packages] [Bug 1728565] Re: Desktop (screen) corrupted after upgrade to 17.10
I had this problem with 17.10 and reverted to 16.04 which has been working fine until I have just done a software update and now have the same issue with 16.04. The work around using the Suspend option still works but I still have the problem after booting. -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1728565 Title: Desktop (screen) corrupted after upgrade to 17.10 Status in ubuntu-mate: Invalid Status in linux package in Ubuntu: Expired Bug description: I upgraded my NC10 netbook from Ubuntu Mate 16.04 to 17.04 (which worked okay) and then to 17.10. When starting up and automatically logging in I can see the right hand quarter of the screen but the left three quarters are mostly black with multicolour icons repeated across the top 3mm, a light grey bar below this 8mm high with a darker grey interruption just over half way across and two small horizontal white lines directly below this. The mouse pointer is displayed where ever it is positioned and the right hand menus work as expected. The computer is unusable in this condition. Dropping to a terminal with Ctrl+Alt+F1 has the same screen corruption and the prompt is spread across multiple lines as a series of dots and dashes - completely unreadable. It seems the video driver is not working for this machine in this release. The previous release showed it was using the standard Intel open source drivers. Issue persists when PC rebooted. Power up shows Samsung boot screen then light grey screen with small dark grey border then the corruption described above grey background and green pattern (probably the boot image corrupted then clearing to corruption over black background then to the state described, i.e. mostly black with a bit of desk top and some corrupted stuff at top. I can probably ssh in to this machine to grab logs as required so please let me know what I can do to help debug and get my laptop back working. Computer is a Samsung NP-NC10 with 1GB RAM and Intel Atom CPU. (Sorry I didn't find time to test the beta!!!) --- ApportVersion: 2.20.7-0ubuntu3.4 Architecture: i386 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC0: brian 2834 F pulseaudio CurrentDesktop: MATE DistroRelease: Ubuntu 17.10 HibernationDevice: RESUME=UUID=cf3c8f13-558d-4354-9a47-39b9837475b8 JournalErrors: Error: command ['journalctl', '-b', '--priority=warning', '--lines=1000'] failed with exit code 1: Hint: You are currently not seeing messages from other users and the system. Users in the 'systemd-journal' group can see all messages. Pass -q to turn off this notice. No journal files were opened due to insufficient permissions. MachineType: SAMSUNG ELECTRONICS CO., LTD. NC10 Package: linux (not installed) ProcFB: 0 inteldrmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.13.0-16-generic root=UUID=5a407644-80ca-4e5e-9d15-2fac5a1ad8d4 ro splash quiet vt.handoff=7 ProcVersionSignature: Ubuntu 4.13.0-16.19-generic 4.13.4 RelatedPackageVersions: linux-restricted-modules-4.13.0-16-generic N/A linux-backports-modules-4.13.0-16-generic N/A linux-firmware 1.169 Tags: artful Uname: Linux 4.13.0-16-generic i686 UpgradeStatus: Upgraded to artful on 2017-10-30 (19 days ago) UserGroups: audio dialout sudo WifiSyslog: _MarkForUpload: True dmi.bios.date: 09/08/2009 dmi.bios.vendor: Phoenix Technologies Ltd. dmi.bios.version: 11CA.M015.20090908.RHU dmi.board.name: NC10 dmi.board.vendor: SAMSUNG ELECTRONICS CO., LTD. dmi.board.version: Not Applicable dmi.chassis.asset.tag: None dmi.chassis.type: 10 dmi.chassis.vendor: SAMSUNG ELECTRONICS CO., LTD. dmi.chassis.version: No Asset Tag dmi.modalias: dmi:bvnPhoenixTechnologiesLtd.:bvr11CA.M015.20090908.RHU:bd09/08/2009:svnSAMSUNGELECTRONICSCO.,LTD.:pnNC10:pvrNotApplicable:rvnSAMSUNGELECTRONICSCO.,LTD.:rnNC10:rvrNotApplicable:cvnSAMSUNGELECTRONICSCO.,LTD.:ct10:cvrNoAssetTag: dmi.product.name: NC10 dmi.product.version: Not Applicable dmi.sys.vendor: SAMSUNG ELECTRONICS CO., LTD. To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu-mate/+bug/1728565/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp
[Kernel-packages] [Bug 1728565] Re: Desktop (screen) corrupted after upgrade to 17.10
I confirm that the work-around provided by ncmreynolds does stop this issue occurring which hopefully gives clues as to where the root problem is. -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1728565 Title: Desktop (screen) corrupted after upgrade to 17.10 Status in ubuntu-mate: Invalid Status in linux package in Ubuntu: Expired Bug description: I upgraded my NC10 netbook from Ubuntu Mate 16.04 to 17.04 (which worked okay) and then to 17.10. When starting up and automatically logging in I can see the right hand quarter of the screen but the left three quarters are mostly black with multicolour icons repeated across the top 3mm, a light grey bar below this 8mm high with a darker grey interruption just over half way across and two small horizontal white lines directly below this. The mouse pointer is displayed where ever it is positioned and the right hand menus work as expected. The computer is unusable in this condition. Dropping to a terminal with Ctrl+Alt+F1 has the same screen corruption and the prompt is spread across multiple lines as a series of dots and dashes - completely unreadable. It seems the video driver is not working for this machine in this release. The previous release showed it was using the standard Intel open source drivers. Issue persists when PC rebooted. Power up shows Samsung boot screen then light grey screen with small dark grey border then the corruption described above grey background and green pattern (probably the boot image corrupted then clearing to corruption over black background then to the state described, i.e. mostly black with a bit of desk top and some corrupted stuff at top. I can probably ssh in to this machine to grab logs as required so please let me know what I can do to help debug and get my laptop back working. Computer is a Samsung NP-NC10 with 1GB RAM and Intel Atom CPU. (Sorry I didn't find time to test the beta!!!) --- ApportVersion: 2.20.7-0ubuntu3.4 Architecture: i386 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC0: brian 2834 F pulseaudio CurrentDesktop: MATE DistroRelease: Ubuntu 17.10 HibernationDevice: RESUME=UUID=cf3c8f13-558d-4354-9a47-39b9837475b8 JournalErrors: Error: command ['journalctl', '-b', '--priority=warning', '--lines=1000'] failed with exit code 1: Hint: You are currently not seeing messages from other users and the system. Users in the 'systemd-journal' group can see all messages. Pass -q to turn off this notice. No journal files were opened due to insufficient permissions. MachineType: SAMSUNG ELECTRONICS CO., LTD. NC10 Package: linux (not installed) ProcFB: 0 inteldrmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.13.0-16-generic root=UUID=5a407644-80ca-4e5e-9d15-2fac5a1ad8d4 ro splash quiet vt.handoff=7 ProcVersionSignature: Ubuntu 4.13.0-16.19-generic 4.13.4 RelatedPackageVersions: linux-restricted-modules-4.13.0-16-generic N/A linux-backports-modules-4.13.0-16-generic N/A linux-firmware 1.169 Tags: artful Uname: Linux 4.13.0-16-generic i686 UpgradeStatus: Upgraded to artful on 2017-10-30 (19 days ago) UserGroups: audio dialout sudo WifiSyslog: _MarkForUpload: True dmi.bios.date: 09/08/2009 dmi.bios.vendor: Phoenix Technologies Ltd. dmi.bios.version: 11CA.M015.20090908.RHU dmi.board.name: NC10 dmi.board.vendor: SAMSUNG ELECTRONICS CO., LTD. dmi.board.version: Not Applicable dmi.chassis.asset.tag: None dmi.chassis.type: 10 dmi.chassis.vendor: SAMSUNG ELECTRONICS CO., LTD. dmi.chassis.version: No Asset Tag dmi.modalias: dmi:bvnPhoenixTechnologiesLtd.:bvr11CA.M015.20090908.RHU:bd09/08/2009:svnSAMSUNGELECTRONICSCO.,LTD.:pnNC10:pvrNotApplicable:rvnSAMSUNGELECTRONICSCO.,LTD.:rnNC10:rvrNotApplicable:cvnSAMSUNGELECTRONICSCO.,LTD.:ct10:cvrNoAssetTag: dmi.product.name: NC10 dmi.product.version: Not Applicable dmi.sys.vendor: SAMSUNG ELECTRONICS CO., LTD. To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu-mate/+bug/1728565/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp
[Kernel-packages] [Bug 1728565] Re: Desktop (screen) corrupted after upgrade to 17.10
I believe I have a workaround to this. I had exactly the same on 17.10 on an Acer Aspire One, reinstalled 16.04 and still had it. I also had it clear up if the machine suspended and resumed. It looked to me like it was related to the grub splash screen, just based on it messing up before the GUI starts and the portion of the screen that got corrupted. I changed the grub config in /etc/default/grub to the following... GRUB_CMDLINE_LINUX_DEFAULT="" <- edit the existing line GRUB_GFXPAYLOAD_LINUX=text <- add this line Then updated grub with sudo update-grub and rebooted. Now it has a 100% text boot and no corruption of the screen. -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1728565 Title: Desktop (screen) corrupted after upgrade to 17.10 Status in ubuntu-mate: Invalid Status in linux package in Ubuntu: Expired Bug description: I upgraded my NC10 netbook from Ubuntu Mate 16.04 to 17.04 (which worked okay) and then to 17.10. When starting up and automatically logging in I can see the right hand quarter of the screen but the left three quarters are mostly black with multicolour icons repeated across the top 3mm, a light grey bar below this 8mm high with a darker grey interruption just over half way across and two small horizontal white lines directly below this. The mouse pointer is displayed where ever it is positioned and the right hand menus work as expected. The computer is unusable in this condition. Dropping to a terminal with Ctrl+Alt+F1 has the same screen corruption and the prompt is spread across multiple lines as a series of dots and dashes - completely unreadable. It seems the video driver is not working for this machine in this release. The previous release showed it was using the standard Intel open source drivers. Issue persists when PC rebooted. Power up shows Samsung boot screen then light grey screen with small dark grey border then the corruption described above grey background and green pattern (probably the boot image corrupted then clearing to corruption over black background then to the state described, i.e. mostly black with a bit of desk top and some corrupted stuff at top. I can probably ssh in to this machine to grab logs as required so please let me know what I can do to help debug and get my laptop back working. Computer is a Samsung NP-NC10 with 1GB RAM and Intel Atom CPU. (Sorry I didn't find time to test the beta!!!) --- ApportVersion: 2.20.7-0ubuntu3.4 Architecture: i386 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC0: brian 2834 F pulseaudio CurrentDesktop: MATE DistroRelease: Ubuntu 17.10 HibernationDevice: RESUME=UUID=cf3c8f13-558d-4354-9a47-39b9837475b8 JournalErrors: Error: command ['journalctl', '-b', '--priority=warning', '--lines=1000'] failed with exit code 1: Hint: You are currently not seeing messages from other users and the system. Users in the 'systemd-journal' group can see all messages. Pass -q to turn off this notice. No journal files were opened due to insufficient permissions. MachineType: SAMSUNG ELECTRONICS CO., LTD. NC10 Package: linux (not installed) ProcFB: 0 inteldrmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.13.0-16-generic root=UUID=5a407644-80ca-4e5e-9d15-2fac5a1ad8d4 ro splash quiet vt.handoff=7 ProcVersionSignature: Ubuntu 4.13.0-16.19-generic 4.13.4 RelatedPackageVersions: linux-restricted-modules-4.13.0-16-generic N/A linux-backports-modules-4.13.0-16-generic N/A linux-firmware 1.169 Tags: artful Uname: Linux 4.13.0-16-generic i686 UpgradeStatus: Upgraded to artful on 2017-10-30 (19 days ago) UserGroups: audio dialout sudo WifiSyslog: _MarkForUpload: True dmi.bios.date: 09/08/2009 dmi.bios.vendor: Phoenix Technologies Ltd. dmi.bios.version: 11CA.M015.20090908.RHU dmi.board.name: NC10 dmi.board.vendor: SAMSUNG ELECTRONICS CO., LTD. dmi.board.version: Not Applicable dmi.chassis.asset.tag: None dmi.chassis.type: 10 dmi.chassis.vendor: SAMSUNG ELECTRONICS CO., LTD. dmi.chassis.version: No Asset Tag dmi.modalias: dmi:bvnPhoenixTechnologiesLtd.:bvr11CA.M015.20090908.RHU:bd09/08/2009:svnSAMSUNGELECTRONICSCO.,LTD.:pnNC10:pvrNotApplicable:rvnSAMSUNGELECTRONICSCO.,LTD.:rnNC10:rvrNotApplicable:cvnSAMSUNGELECTRONICSCO.,LTD.:ct10:cvrNoAssetTag: dmi.product.name: NC10 dmi.product.version: Not Applicable dmi.sys.vendor: SAMSUNG ELECTRONICS CO., LTD. To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu-mate/+bug/1728565/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp
[Kernel-packages] [Bug 1728565] Re: Desktop (screen) corrupted after upgrade to 17.10
This issue persists. I have provided requested logs but it has been marked as expired. How do we keep this issue active? -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1728565 Title: Desktop (screen) corrupted after upgrade to 17.10 Status in ubuntu-mate: Invalid Status in linux package in Ubuntu: Expired Bug description: I upgraded my NC10 netbook from Ubuntu Mate 16.04 to 17.04 (which worked okay) and then to 17.10. When starting up and automatically logging in I can see the right hand quarter of the screen but the left three quarters are mostly black with multicolour icons repeated across the top 3mm, a light grey bar below this 8mm high with a darker grey interruption just over half way across and two small horizontal white lines directly below this. The mouse pointer is displayed where ever it is positioned and the right hand menus work as expected. The computer is unusable in this condition. Dropping to a terminal with Ctrl+Alt+F1 has the same screen corruption and the prompt is spread across multiple lines as a series of dots and dashes - completely unreadable. It seems the video driver is not working for this machine in this release. The previous release showed it was using the standard Intel open source drivers. Issue persists when PC rebooted. Power up shows Samsung boot screen then light grey screen with small dark grey border then the corruption described above grey background and green pattern (probably the boot image corrupted then clearing to corruption over black background then to the state described, i.e. mostly black with a bit of desk top and some corrupted stuff at top. I can probably ssh in to this machine to grab logs as required so please let me know what I can do to help debug and get my laptop back working. Computer is a Samsung NP-NC10 with 1GB RAM and Intel Atom CPU. (Sorry I didn't find time to test the beta!!!) --- ApportVersion: 2.20.7-0ubuntu3.4 Architecture: i386 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC0: brian 2834 F pulseaudio CurrentDesktop: MATE DistroRelease: Ubuntu 17.10 HibernationDevice: RESUME=UUID=cf3c8f13-558d-4354-9a47-39b9837475b8 JournalErrors: Error: command ['journalctl', '-b', '--priority=warning', '--lines=1000'] failed with exit code 1: Hint: You are currently not seeing messages from other users and the system. Users in the 'systemd-journal' group can see all messages. Pass -q to turn off this notice. No journal files were opened due to insufficient permissions. MachineType: SAMSUNG ELECTRONICS CO., LTD. NC10 Package: linux (not installed) ProcFB: 0 inteldrmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.13.0-16-generic root=UUID=5a407644-80ca-4e5e-9d15-2fac5a1ad8d4 ro splash quiet vt.handoff=7 ProcVersionSignature: Ubuntu 4.13.0-16.19-generic 4.13.4 RelatedPackageVersions: linux-restricted-modules-4.13.0-16-generic N/A linux-backports-modules-4.13.0-16-generic N/A linux-firmware 1.169 Tags: artful Uname: Linux 4.13.0-16-generic i686 UpgradeStatus: Upgraded to artful on 2017-10-30 (19 days ago) UserGroups: audio dialout sudo WifiSyslog: _MarkForUpload: True dmi.bios.date: 09/08/2009 dmi.bios.vendor: Phoenix Technologies Ltd. dmi.bios.version: 11CA.M015.20090908.RHU dmi.board.name: NC10 dmi.board.vendor: SAMSUNG ELECTRONICS CO., LTD. dmi.board.version: Not Applicable dmi.chassis.asset.tag: None dmi.chassis.type: 10 dmi.chassis.vendor: SAMSUNG ELECTRONICS CO., LTD. dmi.chassis.version: No Asset Tag dmi.modalias: dmi:bvnPhoenixTechnologiesLtd.:bvr11CA.M015.20090908.RHU:bd09/08/2009:svnSAMSUNGELECTRONICSCO.,LTD.:pnNC10:pvrNotApplicable:rvnSAMSUNGELECTRONICSCO.,LTD.:rnNC10:rvrNotApplicable:cvnSAMSUNGELECTRONICSCO.,LTD.:ct10:cvrNoAssetTag: dmi.product.name: NC10 dmi.product.version: Not Applicable dmi.sys.vendor: SAMSUNG ELECTRONICS CO., LTD. To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu-mate/+bug/1728565/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp
[Kernel-packages] [Bug 1728565] Re: Desktop (screen) corrupted after upgrade to 17.10
[Expired for linux (Ubuntu) because there has been no activity for 60 days.] ** Changed in: linux (Ubuntu) Status: Incomplete => Expired -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1728565 Title: Desktop (screen) corrupted after upgrade to 17.10 Status in ubuntu-mate: Invalid Status in linux package in Ubuntu: Expired Bug description: I upgraded my NC10 netbook from Ubuntu Mate 16.04 to 17.04 (which worked okay) and then to 17.10. When starting up and automatically logging in I can see the right hand quarter of the screen but the left three quarters are mostly black with multicolour icons repeated across the top 3mm, a light grey bar below this 8mm high with a darker grey interruption just over half way across and two small horizontal white lines directly below this. The mouse pointer is displayed where ever it is positioned and the right hand menus work as expected. The computer is unusable in this condition. Dropping to a terminal with Ctrl+Alt+F1 has the same screen corruption and the prompt is spread across multiple lines as a series of dots and dashes - completely unreadable. It seems the video driver is not working for this machine in this release. The previous release showed it was using the standard Intel open source drivers. Issue persists when PC rebooted. Power up shows Samsung boot screen then light grey screen with small dark grey border then the corruption described above grey background and green pattern (probably the boot image corrupted then clearing to corruption over black background then to the state described, i.e. mostly black with a bit of desk top and some corrupted stuff at top. I can probably ssh in to this machine to grab logs as required so please let me know what I can do to help debug and get my laptop back working. Computer is a Samsung NP-NC10 with 1GB RAM and Intel Atom CPU. (Sorry I didn't find time to test the beta!!!) --- ApportVersion: 2.20.7-0ubuntu3.4 Architecture: i386 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC0: brian 2834 F pulseaudio CurrentDesktop: MATE DistroRelease: Ubuntu 17.10 HibernationDevice: RESUME=UUID=cf3c8f13-558d-4354-9a47-39b9837475b8 JournalErrors: Error: command ['journalctl', '-b', '--priority=warning', '--lines=1000'] failed with exit code 1: Hint: You are currently not seeing messages from other users and the system. Users in the 'systemd-journal' group can see all messages. Pass -q to turn off this notice. No journal files were opened due to insufficient permissions. MachineType: SAMSUNG ELECTRONICS CO., LTD. NC10 Package: linux (not installed) ProcFB: 0 inteldrmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.13.0-16-generic root=UUID=5a407644-80ca-4e5e-9d15-2fac5a1ad8d4 ro splash quiet vt.handoff=7 ProcVersionSignature: Ubuntu 4.13.0-16.19-generic 4.13.4 RelatedPackageVersions: linux-restricted-modules-4.13.0-16-generic N/A linux-backports-modules-4.13.0-16-generic N/A linux-firmware 1.169 Tags: artful Uname: Linux 4.13.0-16-generic i686 UpgradeStatus: Upgraded to artful on 2017-10-30 (19 days ago) UserGroups: audio dialout sudo WifiSyslog: _MarkForUpload: True dmi.bios.date: 09/08/2009 dmi.bios.vendor: Phoenix Technologies Ltd. dmi.bios.version: 11CA.M015.20090908.RHU dmi.board.name: NC10 dmi.board.vendor: SAMSUNG ELECTRONICS CO., LTD. dmi.board.version: Not Applicable dmi.chassis.asset.tag: None dmi.chassis.type: 10 dmi.chassis.vendor: SAMSUNG ELECTRONICS CO., LTD. dmi.chassis.version: No Asset Tag dmi.modalias: dmi:bvnPhoenixTechnologiesLtd.:bvr11CA.M015.20090908.RHU:bd09/08/2009:svnSAMSUNGELECTRONICSCO.,LTD.:pnNC10:pvrNotApplicable:rvnSAMSUNGELECTRONICSCO.,LTD.:rnNC10:rvrNotApplicable:cvnSAMSUNGELECTRONICSCO.,LTD.:ct10:cvrNoAssetTag: dmi.product.name: NC10 dmi.product.version: Not Applicable dmi.sys.vendor: SAMSUNG ELECTRONICS CO., LTD. To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu-mate/+bug/1728565/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp
[Kernel-packages] [Bug 1728565] Re: Desktop (screen) corrupted after upgrade to 17.10
Same on as LP: #1724639? -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1728565 Title: Desktop (screen) corrupted after upgrade to 17.10 Status in ubuntu-mate: Invalid Status in linux package in Ubuntu: Incomplete Bug description: I upgraded my NC10 netbook from Ubuntu Mate 16.04 to 17.04 (which worked okay) and then to 17.10. When starting up and automatically logging in I can see the right hand quarter of the screen but the left three quarters are mostly black with multicolour icons repeated across the top 3mm, a light grey bar below this 8mm high with a darker grey interruption just over half way across and two small horizontal white lines directly below this. The mouse pointer is displayed where ever it is positioned and the right hand menus work as expected. The computer is unusable in this condition. Dropping to a terminal with Ctrl+Alt+F1 has the same screen corruption and the prompt is spread across multiple lines as a series of dots and dashes - completely unreadable. It seems the video driver is not working for this machine in this release. The previous release showed it was using the standard Intel open source drivers. Issue persists when PC rebooted. Power up shows Samsung boot screen then light grey screen with small dark grey border then the corruption described above grey background and green pattern (probably the boot image corrupted then clearing to corruption over black background then to the state described, i.e. mostly black with a bit of desk top and some corrupted stuff at top. I can probably ssh in to this machine to grab logs as required so please let me know what I can do to help debug and get my laptop back working. Computer is a Samsung NP-NC10 with 1GB RAM and Intel Atom CPU. (Sorry I didn't find time to test the beta!!!) --- ApportVersion: 2.20.7-0ubuntu3.4 Architecture: i386 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC0: brian 2834 F pulseaudio CurrentDesktop: MATE DistroRelease: Ubuntu 17.10 HibernationDevice: RESUME=UUID=cf3c8f13-558d-4354-9a47-39b9837475b8 JournalErrors: Error: command ['journalctl', '-b', '--priority=warning', '--lines=1000'] failed with exit code 1: Hint: You are currently not seeing messages from other users and the system. Users in the 'systemd-journal' group can see all messages. Pass -q to turn off this notice. No journal files were opened due to insufficient permissions. MachineType: SAMSUNG ELECTRONICS CO., LTD. NC10 Package: linux (not installed) ProcFB: 0 inteldrmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.13.0-16-generic root=UUID=5a407644-80ca-4e5e-9d15-2fac5a1ad8d4 ro splash quiet vt.handoff=7 ProcVersionSignature: Ubuntu 4.13.0-16.19-generic 4.13.4 RelatedPackageVersions: linux-restricted-modules-4.13.0-16-generic N/A linux-backports-modules-4.13.0-16-generic N/A linux-firmware 1.169 Tags: artful Uname: Linux 4.13.0-16-generic i686 UpgradeStatus: Upgraded to artful on 2017-10-30 (19 days ago) UserGroups: audio dialout sudo WifiSyslog: _MarkForUpload: True dmi.bios.date: 09/08/2009 dmi.bios.vendor: Phoenix Technologies Ltd. dmi.bios.version: 11CA.M015.20090908.RHU dmi.board.name: NC10 dmi.board.vendor: SAMSUNG ELECTRONICS CO., LTD. dmi.board.version: Not Applicable dmi.chassis.asset.tag: None dmi.chassis.type: 10 dmi.chassis.vendor: SAMSUNG ELECTRONICS CO., LTD. dmi.chassis.version: No Asset Tag dmi.modalias: dmi:bvnPhoenixTechnologiesLtd.:bvr11CA.M015.20090908.RHU:bd09/08/2009:svnSAMSUNGELECTRONICSCO.,LTD.:pnNC10:pvrNotApplicable:rvnSAMSUNGELECTRONICSCO.,LTD.:rnNC10:rvrNotApplicable:cvnSAMSUNGELECTRONICSCO.,LTD.:ct10:cvrNoAssetTag: dmi.product.name: NC10 dmi.product.version: Not Applicable dmi.sys.vendor: SAMSUNG ELECTRONICS CO., LTD. To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu-mate/+bug/1728565/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp
[Kernel-packages] [Bug 1728565] Re: Desktop (screen) corrupted after upgrade to 17.10
Requested logs uploaded. Note: This was done after suspend / resume cycle with the fault cleared because apport-collect requires web browser confirmation, hence I needed to gain desktop access. I could re-run apport-collect (now that permission has been granted to launchpad) from ssh session if required. Previous comment instructed to set status to confirmed but I don't think I have rights to do that. -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1728565 Title: Desktop (screen) corrupted after upgrade to 17.10 Status in ubuntu-mate: Invalid Status in linux package in Ubuntu: Incomplete Bug description: I upgraded my NC10 netbook from Ubuntu Mate 16.04 to 17.04 (which worked okay) and then to 17.10. When starting up and automatically logging in I can see the right hand quarter of the screen but the left three quarters are mostly black with multicolour icons repeated across the top 3mm, a light grey bar below this 8mm high with a darker grey interruption just over half way across and two small horizontal white lines directly below this. The mouse pointer is displayed where ever it is positioned and the right hand menus work as expected. The computer is unusable in this condition. Dropping to a terminal with Ctrl+Alt+F1 has the same screen corruption and the prompt is spread across multiple lines as a series of dots and dashes - completely unreadable. It seems the video driver is not working for this machine in this release. The previous release showed it was using the standard Intel open source drivers. Issue persists when PC rebooted. Power up shows Samsung boot screen then light grey screen with small dark grey border then the corruption described above grey background and green pattern (probably the boot image corrupted then clearing to corruption over black background then to the state described, i.e. mostly black with a bit of desk top and some corrupted stuff at top. I can probably ssh in to this machine to grab logs as required so please let me know what I can do to help debug and get my laptop back working. Computer is a Samsung NP-NC10 with 1GB RAM and Intel Atom CPU. (Sorry I didn't find time to test the beta!!!) --- ApportVersion: 2.20.7-0ubuntu3.4 Architecture: i386 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC0: brian 2834 F pulseaudio CurrentDesktop: MATE DistroRelease: Ubuntu 17.10 HibernationDevice: RESUME=UUID=cf3c8f13-558d-4354-9a47-39b9837475b8 JournalErrors: Error: command ['journalctl', '-b', '--priority=warning', '--lines=1000'] failed with exit code 1: Hint: You are currently not seeing messages from other users and the system. Users in the 'systemd-journal' group can see all messages. Pass -q to turn off this notice. No journal files were opened due to insufficient permissions. MachineType: SAMSUNG ELECTRONICS CO., LTD. NC10 Package: linux (not installed) ProcFB: 0 inteldrmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.13.0-16-generic root=UUID=5a407644-80ca-4e5e-9d15-2fac5a1ad8d4 ro splash quiet vt.handoff=7 ProcVersionSignature: Ubuntu 4.13.0-16.19-generic 4.13.4 RelatedPackageVersions: linux-restricted-modules-4.13.0-16-generic N/A linux-backports-modules-4.13.0-16-generic N/A linux-firmware 1.169 Tags: artful Uname: Linux 4.13.0-16-generic i686 UpgradeStatus: Upgraded to artful on 2017-10-30 (19 days ago) UserGroups: audio dialout sudo WifiSyslog: _MarkForUpload: True dmi.bios.date: 09/08/2009 dmi.bios.vendor: Phoenix Technologies Ltd. dmi.bios.version: 11CA.M015.20090908.RHU dmi.board.name: NC10 dmi.board.vendor: SAMSUNG ELECTRONICS CO., LTD. dmi.board.version: Not Applicable dmi.chassis.asset.tag: None dmi.chassis.type: 10 dmi.chassis.vendor: SAMSUNG ELECTRONICS CO., LTD. dmi.chassis.version: No Asset Tag dmi.modalias: dmi:bvnPhoenixTechnologiesLtd.:bvr11CA.M015.20090908.RHU:bd09/08/2009:svnSAMSUNGELECTRONICSCO.,LTD.:pnNC10:pvrNotApplicable:rvnSAMSUNGELECTRONICSCO.,LTD.:rnNC10:rvrNotApplicable:cvnSAMSUNGELECTRONICSCO.,LTD.:ct10:cvrNoAssetTag: dmi.product.name: NC10 dmi.product.version: Not Applicable dmi.sys.vendor: SAMSUNG ELECTRONICS CO., LTD. To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu-mate/+bug/1728565/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp
[Kernel-packages] [Bug 1728565] Re: Desktop (screen) corrupted after upgrade to 17.10
apport information ** Tags added: apport-collected artful ** Description changed: I upgraded my NC10 netbook from Ubuntu Mate 16.04 to 17.04 (which worked okay) and then to 17.10. When starting up and automatically logging in I can see the right hand quarter of the screen but the left three quarters are mostly black with multicolour icons repeated across the top 3mm, a light grey bar below this 8mm high with a darker grey interruption just over half way across and two small horizontal white lines directly below this. The mouse pointer is displayed where ever it is positioned and the right hand menus work as expected. The computer is unusable in this condition. Dropping to a terminal with Ctrl+Alt+F1 has the same screen corruption and the prompt is spread across multiple lines as a series of dots and dashes - completely unreadable. It seems the video driver is not working for this machine in this release. The previous release showed it was using the standard Intel open source drivers. Issue persists when PC rebooted. Power up shows Samsung boot screen then light grey screen with small dark grey border then the corruption described above grey background and green pattern (probably the boot image corrupted then clearing to corruption over black background then to the state described, i.e. mostly black with a bit of desk top and some corrupted stuff at top. I can probably ssh in to this machine to grab logs as required so please let me know what I can do to help debug and get my laptop back working. Computer is a Samsung NP-NC10 with 1GB RAM and Intel Atom CPU. (Sorry I didn't find time to test the beta!!!) + --- + ApportVersion: 2.20.7-0ubuntu3.4 + Architecture: i386 + AudioDevicesInUse: + USERPID ACCESS COMMAND + /dev/snd/controlC0: brian 2834 F pulseaudio + CurrentDesktop: MATE + DistroRelease: Ubuntu 17.10 + HibernationDevice: RESUME=UUID=cf3c8f13-558d-4354-9a47-39b9837475b8 + JournalErrors: + Error: command ['journalctl', '-b', '--priority=warning', '--lines=1000'] failed with exit code 1: Hint: You are currently not seeing messages from other users and the system. +Users in the 'systemd-journal' group can see all messages. Pass -q to +turn off this notice. + No journal files were opened due to insufficient permissions. + MachineType: SAMSUNG ELECTRONICS CO., LTD. NC10 + Package: linux (not installed) + ProcFB: 0 inteldrmfb + ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.13.0-16-generic root=UUID=5a407644-80ca-4e5e-9d15-2fac5a1ad8d4 ro splash quiet vt.handoff=7 + ProcVersionSignature: Ubuntu 4.13.0-16.19-generic 4.13.4 + RelatedPackageVersions: + linux-restricted-modules-4.13.0-16-generic N/A + linux-backports-modules-4.13.0-16-generic N/A + linux-firmware 1.169 + Tags: artful + Uname: Linux 4.13.0-16-generic i686 + UpgradeStatus: Upgraded to artful on 2017-10-30 (19 days ago) + UserGroups: audio dialout sudo + WifiSyslog: + + _MarkForUpload: True + dmi.bios.date: 09/08/2009 + dmi.bios.vendor: Phoenix Technologies Ltd. + dmi.bios.version: 11CA.M015.20090908.RHU + dmi.board.name: NC10 + dmi.board.vendor: SAMSUNG ELECTRONICS CO., LTD. + dmi.board.version: Not Applicable + dmi.chassis.asset.tag: None + dmi.chassis.type: 10 + dmi.chassis.vendor: SAMSUNG ELECTRONICS CO., LTD. + dmi.chassis.version: No Asset Tag + dmi.modalias: dmi:bvnPhoenixTechnologiesLtd.:bvr11CA.M015.20090908.RHU:bd09/08/2009:svnSAMSUNGELECTRONICSCO.,LTD.:pnNC10:pvrNotApplicable:rvnSAMSUNGELECTRONICSCO.,LTD.:rnNC10:rvrNotApplicable:cvnSAMSUNGELECTRONICSCO.,LTD.:ct10:cvrNoAssetTag: + dmi.product.name: NC10 + dmi.product.version: Not Applicable + dmi.sys.vendor: SAMSUNG ELECTRONICS CO., LTD. ** Attachment added: "AlsaInfo.txt" https://bugs.launchpad.net/bugs/1728565/+attachment/5010942/+files/AlsaInfo.txt -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1728565 Title: Desktop (screen) corrupted after upgrade to 17.10 Status in ubuntu-mate: Invalid Status in linux package in Ubuntu: Incomplete Bug description: I upgraded my NC10 netbook from Ubuntu Mate 16.04 to 17.04 (which worked okay) and then to 17.10. When starting up and automatically logging in I can see the right hand quarter of the screen but the left three quarters are mostly black with multicolour icons repeated across the top 3mm, a light grey bar below this 8mm high with a darker grey interruption just over half way across and two small horizontal white lines directly below this. The mouse pointer is displayed where ever it is positioned and the right hand menus work as expected. The computer is unusable in this condition. Dropping to a terminal with Ctrl+Alt+F1 has the same screen corruption and the prompt is spread across multiple lines as a series of dots and dashes - completely unreadable. It seems the video driver is not
[Kernel-packages] [Bug 1728565] Re: Desktop (screen) corrupted after upgrade to 17.10
** Also affects: linux (Ubuntu) Importance: Undecided Status: New ** Changed in: ubuntu-mate Status: New => Invalid -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1728565 Title: Desktop (screen) corrupted after upgrade to 17.10 Status in ubuntu-mate: Invalid Status in linux package in Ubuntu: New Bug description: I upgraded my NC10 netbook from Ubuntu Mate 16.04 to 17.04 (which worked okay) and then to 17.10. When starting up and automatically logging in I can see the right hand quarter of the screen but the left three quarters are mostly black with multicolour icons repeated across the top 3mm, a light grey bar below this 8mm high with a darker grey interruption just over half way across and two small horizontal white lines directly below this. The mouse pointer is displayed where ever it is positioned and the right hand menus work as expected. The computer is unusable in this condition. Dropping to a terminal with Ctrl+Alt+F1 has the same screen corruption and the prompt is spread across multiple lines as a series of dots and dashes - completely unreadable. It seems the video driver is not working for this machine in this release. The previous release showed it was using the standard Intel open source drivers. Issue persists when PC rebooted. Power up shows Samsung boot screen then light grey screen with small dark grey border then the corruption described above grey background and green pattern (probably the boot image corrupted then clearing to corruption over black background then to the state described, i.e. mostly black with a bit of desk top and some corrupted stuff at top. I can probably ssh in to this machine to grab logs as required so please let me know what I can do to help debug and get my laptop back working. Computer is a Samsung NP-NC10 with 1GB RAM and Intel Atom CPU. (Sorry I didn't find time to test the beta!!!) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu-mate/+bug/1728565/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp
