[Kernel-packages] [Bug 1758463] Re: DVD drive works under Win dows 10 but not Ubuntu 17.10
Also exists in 16.04LTS and upstream in v4.16-rc7. tag::kernel-bug- exists-upstream ** Tags added: kernel-bug-exists-upstream -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1758463 Title: DVD drive works under Win dows 10 but not Ubuntu 17.10 Status in linux package in Ubuntu: Confirmed Bug description: Drive does not mount when any supported media type is inserted and is unusable. Older drive(NEC DVD+/-RW ND-6650A) with newer motherboard (Z370N-WIFI). greg@greg-Z370N-WIFI:~$ dmesg |grep -i ata3 [0.660472] ata3: SATA max UDMA/133 abar m2048@0xf724b000 port 0xf724b200 irq 129 [0.980029] ata3: SATA link up 1.5 Gbps (SStatus 113 SControl 300) [0.983555] ata3.00: ATAPI: _NEC DVD+/-RW ND-6650A, 103D, max UDMA/33 [0.983556] ata3.00: applying bridge limits [0.990656] ata3.00: configured for UDMA/33 [6.112005] ata3.00: qc timeout (cmd 0xa0) [6.116004] ata3.00: TEST_UNIT_READY failed (err_mask=0x4) [6.432011] ata3: SATA link up 1.5 Gbps (SStatus 113 SControl 300) [6.442649] ata3.00: configured for UDMA/33 [ 11.488004] ata3.00: qc timeout (cmd 0xa0) [ 11.488008] ata3.00: TEST_UNIT_READY failed (err_mask=0x4) [ 11.488009] ata3: limiting SATA link speed to 1.5 Gbps [ 11.488010] ata3.00: limiting speed to UDMA/33:PIO3 [ 11.804011] ata3: SATA link up 1.5 Gbps (SStatus 113 SControl 310) [ 11.814638] ata3.00: configured for UDMA/33 [ 16.864003] ata3.00: qc timeout (cmd 0xa0) [ 16.864007] ata3.00: TEST_UNIT_READY failed (err_mask=0x4) [ 16.864008] ata3.00: disabled [ 16.868004] ata3: hard resetting link [ 17.184011] ata3: SATA link up 1.5 Gbps (SStatus 113 SControl 310) [ 17.184014] ata3: EH complete greg@greg-Z370N-WIFI:~$ ProblemType: Bug DistroRelease: Ubuntu 17.10 Package: linux-image-4.13.0-37-generic 4.13.0-37.42 ProcVersionSignature: Ubuntu 4.13.0-37.42-generic 4.13.13 Uname: Linux 4.13.0-37-generic x86_64 ApportVersion: 2.20.7-0ubuntu3.7 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC0: greg 1651 F pulseaudio CurrentDesktop: ubuntu:GNOME Date: Fri Mar 23 17:17:43 2018 GvfsMonitorError: This tool has been deprecated, use 'gio mount' instead. See 'gio help mount' for more info. GvfsMonitorLog: Monitoring events. Press Ctrl+C to quit. HibernationDevice: RESUME=UUID=c0e62877-bafa-4694-b2c3-8f4f2e1df82f HotplugNewDevices: HotplugNewMounts: InstallationDate: Installed on 2018-03-17 (6 days ago) InstallationMedia: Ubuntu 16.04.4 LTS "Xenial Xerus" - Release amd64 (20180228) MachineType: Gigabyte Technology Co., Ltd. Z370N WIFI ProcEnviron: TERM=xterm-256color PATH=(custom, no user) XDG_RUNTIME_DIR= LANG=en_US.UTF-8 SHELL=/bin/bash ProcFB: 0 inteldrmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.13.0-37-generic.efi.signed root=UUID=4b0ef4f1-040a-46c5-af19-f012da1ef057 ro quiet splash acpi=off i915.alpha_support=1 vt.handoff=7 RelatedPackageVersions: linux-restricted-modules-4.13.0-37-generic N/A linux-backports-modules-4.13.0-37-generic N/A linux-firmware 1.169.3 SourcePackage: linux Symptom: storage UdevMonitorLog: monitor will print the received events for: UDEV - the event which udev sends out after rule processing UdisksMonitorLog: Monitoring the udisks daemon. Press Ctrl+C to exit. 17:18:20.743: The udisks-daemon is running (name-owner :1.2). UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 11/09/2017 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: F2 dmi.board.asset.tag: Default string dmi.board.name: Z370N WIFI-CF dmi.board.vendor: Gigabyte Technology Co., Ltd. dmi.board.version: x.x dmi.chassis.asset.tag: Default string dmi.chassis.type: 3 dmi.chassis.vendor: Default string dmi.chassis.version: Default string dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrF2:bd11/09/2017:svnGigabyteTechnologyCo.,Ltd.:pnZ370NWIFI:pvrDefaultstring:rvnGigabyteTechnologyCo.,Ltd.:rnZ370NWIFI-CF:rvrx.x:cvnDefaultstring:ct3:cvrDefaultstring: dmi.product.family: Default string dmi.product.name: Z370N WIFI dmi.product.version: Default string dmi.sys.vendor: Gigabyte Technology Co., Ltd. To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1758463/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp
[Kernel-packages] [Bug 1758463] Re: DVD drive works under Win dows 10 but not Ubuntu 17.10
Also exists in 16.04LTS and upstream in v4.16-rc7. tag::kernel-bug- exists-upstream ** Changed in: linux (Ubuntu) Status: Incomplete => Confirmed -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1758463 Title: DVD drive works under Win dows 10 but not Ubuntu 17.10 Status in linux package in Ubuntu: Confirmed Bug description: Drive does not mount when any supported media type is inserted and is unusable. Older drive(NEC DVD+/-RW ND-6650A) with newer motherboard (Z370N-WIFI). greg@greg-Z370N-WIFI:~$ dmesg |grep -i ata3 [0.660472] ata3: SATA max UDMA/133 abar m2048@0xf724b000 port 0xf724b200 irq 129 [0.980029] ata3: SATA link up 1.5 Gbps (SStatus 113 SControl 300) [0.983555] ata3.00: ATAPI: _NEC DVD+/-RW ND-6650A, 103D, max UDMA/33 [0.983556] ata3.00: applying bridge limits [0.990656] ata3.00: configured for UDMA/33 [6.112005] ata3.00: qc timeout (cmd 0xa0) [6.116004] ata3.00: TEST_UNIT_READY failed (err_mask=0x4) [6.432011] ata3: SATA link up 1.5 Gbps (SStatus 113 SControl 300) [6.442649] ata3.00: configured for UDMA/33 [ 11.488004] ata3.00: qc timeout (cmd 0xa0) [ 11.488008] ata3.00: TEST_UNIT_READY failed (err_mask=0x4) [ 11.488009] ata3: limiting SATA link speed to 1.5 Gbps [ 11.488010] ata3.00: limiting speed to UDMA/33:PIO3 [ 11.804011] ata3: SATA link up 1.5 Gbps (SStatus 113 SControl 310) [ 11.814638] ata3.00: configured for UDMA/33 [ 16.864003] ata3.00: qc timeout (cmd 0xa0) [ 16.864007] ata3.00: TEST_UNIT_READY failed (err_mask=0x4) [ 16.864008] ata3.00: disabled [ 16.868004] ata3: hard resetting link [ 17.184011] ata3: SATA link up 1.5 Gbps (SStatus 113 SControl 310) [ 17.184014] ata3: EH complete greg@greg-Z370N-WIFI:~$ ProblemType: Bug DistroRelease: Ubuntu 17.10 Package: linux-image-4.13.0-37-generic 4.13.0-37.42 ProcVersionSignature: Ubuntu 4.13.0-37.42-generic 4.13.13 Uname: Linux 4.13.0-37-generic x86_64 ApportVersion: 2.20.7-0ubuntu3.7 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC0: greg 1651 F pulseaudio CurrentDesktop: ubuntu:GNOME Date: Fri Mar 23 17:17:43 2018 GvfsMonitorError: This tool has been deprecated, use 'gio mount' instead. See 'gio help mount' for more info. GvfsMonitorLog: Monitoring events. Press Ctrl+C to quit. HibernationDevice: RESUME=UUID=c0e62877-bafa-4694-b2c3-8f4f2e1df82f HotplugNewDevices: HotplugNewMounts: InstallationDate: Installed on 2018-03-17 (6 days ago) InstallationMedia: Ubuntu 16.04.4 LTS "Xenial Xerus" - Release amd64 (20180228) MachineType: Gigabyte Technology Co., Ltd. Z370N WIFI ProcEnviron: TERM=xterm-256color PATH=(custom, no user) XDG_RUNTIME_DIR= LANG=en_US.UTF-8 SHELL=/bin/bash ProcFB: 0 inteldrmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.13.0-37-generic.efi.signed root=UUID=4b0ef4f1-040a-46c5-af19-f012da1ef057 ro quiet splash acpi=off i915.alpha_support=1 vt.handoff=7 RelatedPackageVersions: linux-restricted-modules-4.13.0-37-generic N/A linux-backports-modules-4.13.0-37-generic N/A linux-firmware 1.169.3 SourcePackage: linux Symptom: storage UdevMonitorLog: monitor will print the received events for: UDEV - the event which udev sends out after rule processing UdisksMonitorLog: Monitoring the udisks daemon. Press Ctrl+C to exit. 17:18:20.743: The udisks-daemon is running (name-owner :1.2). UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 11/09/2017 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: F2 dmi.board.asset.tag: Default string dmi.board.name: Z370N WIFI-CF dmi.board.vendor: Gigabyte Technology Co., Ltd. dmi.board.version: x.x dmi.chassis.asset.tag: Default string dmi.chassis.type: 3 dmi.chassis.vendor: Default string dmi.chassis.version: Default string dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrF2:bd11/09/2017:svnGigabyteTechnologyCo.,Ltd.:pnZ370NWIFI:pvrDefaultstring:rvnGigabyteTechnologyCo.,Ltd.:rnZ370NWIFI-CF:rvrx.x:cvnDefaultstring:ct3:cvrDefaultstring: dmi.product.family: Default string dmi.product.name: Z370N WIFI dmi.product.version: Default string dmi.sys.vendor: Gigabyte Technology Co., Ltd. To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1758463/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp
[Kernel-packages] [Bug 1758463] Re: DVD drive works under Win dows 10 but not Ubuntu 17.10
Did this issue start happening after an update/upgrade? Was there a prior kernel version where you were not having this particular problem? Would it be possible for you to test the latest upstream kernel? Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest v4.16 kernel[0]. If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream'. If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'. Once testing of the upstream kernel is complete, please mark this bug as "Confirmed". Thanks in advance. [0] http://kernel.ubuntu.com/~kernel-ppa/mainline/v4.16-rc7 ** Changed in: linux (Ubuntu) Importance: Undecided => Medium ** Changed in: linux (Ubuntu) Status: Confirmed => Incomplete -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1758463 Title: DVD drive works under Win dows 10 but not Ubuntu 17.10 Status in linux package in Ubuntu: Incomplete Bug description: Drive does not mount when any supported media type is inserted and is unusable. Older drive(NEC DVD+/-RW ND-6650A) with newer motherboard (Z370N-WIFI). greg@greg-Z370N-WIFI:~$ dmesg |grep -i ata3 [0.660472] ata3: SATA max UDMA/133 abar m2048@0xf724b000 port 0xf724b200 irq 129 [0.980029] ata3: SATA link up 1.5 Gbps (SStatus 113 SControl 300) [0.983555] ata3.00: ATAPI: _NEC DVD+/-RW ND-6650A, 103D, max UDMA/33 [0.983556] ata3.00: applying bridge limits [0.990656] ata3.00: configured for UDMA/33 [6.112005] ata3.00: qc timeout (cmd 0xa0) [6.116004] ata3.00: TEST_UNIT_READY failed (err_mask=0x4) [6.432011] ata3: SATA link up 1.5 Gbps (SStatus 113 SControl 300) [6.442649] ata3.00: configured for UDMA/33 [ 11.488004] ata3.00: qc timeout (cmd 0xa0) [ 11.488008] ata3.00: TEST_UNIT_READY failed (err_mask=0x4) [ 11.488009] ata3: limiting SATA link speed to 1.5 Gbps [ 11.488010] ata3.00: limiting speed to UDMA/33:PIO3 [ 11.804011] ata3: SATA link up 1.5 Gbps (SStatus 113 SControl 310) [ 11.814638] ata3.00: configured for UDMA/33 [ 16.864003] ata3.00: qc timeout (cmd 0xa0) [ 16.864007] ata3.00: TEST_UNIT_READY failed (err_mask=0x4) [ 16.864008] ata3.00: disabled [ 16.868004] ata3: hard resetting link [ 17.184011] ata3: SATA link up 1.5 Gbps (SStatus 113 SControl 310) [ 17.184014] ata3: EH complete greg@greg-Z370N-WIFI:~$ ProblemType: Bug DistroRelease: Ubuntu 17.10 Package: linux-image-4.13.0-37-generic 4.13.0-37.42 ProcVersionSignature: Ubuntu 4.13.0-37.42-generic 4.13.13 Uname: Linux 4.13.0-37-generic x86_64 ApportVersion: 2.20.7-0ubuntu3.7 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC0: greg 1651 F pulseaudio CurrentDesktop: ubuntu:GNOME Date: Fri Mar 23 17:17:43 2018 GvfsMonitorError: This tool has been deprecated, use 'gio mount' instead. See 'gio help mount' for more info. GvfsMonitorLog: Monitoring events. Press Ctrl+C to quit. HibernationDevice: RESUME=UUID=c0e62877-bafa-4694-b2c3-8f4f2e1df82f HotplugNewDevices: HotplugNewMounts: InstallationDate: Installed on 2018-03-17 (6 days ago) InstallationMedia: Ubuntu 16.04.4 LTS "Xenial Xerus" - Release amd64 (20180228) MachineType: Gigabyte Technology Co., Ltd. Z370N WIFI ProcEnviron: TERM=xterm-256color PATH=(custom, no user) XDG_RUNTIME_DIR= LANG=en_US.UTF-8 SHELL=/bin/bash ProcFB: 0 inteldrmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.13.0-37-generic.efi.signed root=UUID=4b0ef4f1-040a-46c5-af19-f012da1ef057 ro quiet splash acpi=off i915.alpha_support=1 vt.handoff=7 RelatedPackageVersions: linux-restricted-modules-4.13.0-37-generic N/A linux-backports-modules-4.13.0-37-generic N/A linux-firmware 1.169.3 SourcePackage: linux Symptom: storage UdevMonitorLog: monitor will print the received events for: UDEV - the event which udev sends out after rule processing UdisksMonitorLog: Monitoring the udisks daemon. Press Ctrl+C to exit. 17:18:20.743: The udisks-daemon is running (name-owner :1.2). UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 11/09/2017 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: F2 dmi.board.asset.tag: Default string dmi.board.name: Z370N WIFI-CF dmi.board.vendor: Gigabyte Technology Co., Ltd. dmi.board.version: x.x dmi.chassis.asset.tag: Default string dmi.chassis.type: 3 dmi.chassis.vendor: Default string dmi.chassis.version: Default string dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrF2:bd11/09/2017:svnGigabyteTechnologyCo.,Ltd.:pnZ370NWIFI:pvrDefaultstring:rvnGigabyteTechnologyCo.,Ltd.:rnZ370NWIFI-CF:rvrx.x:cvnDefaultstring:ct3:cvrDefaultstring: dmi.product.family: Default string
