[Kernel-packages] [Bug 1786241] Re: Ubuntu 18.04.1 setup crashes on ACER Nitro AN515-42 laptop with AMD Ryzen 5 2400U processor
** Changed in: linux (Ubuntu) Assignee: Roman Kuznyetsov (romkuz) => (unassigned) -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1786241 Title: Ubuntu 18.04.1 setup crashes on ACER Nitro AN515-42 laptop with AMD Ryzen 5 2400U processor Status in linux package in Ubuntu: Confirmed Bug description: Got new notebook ACER Nitro AN515-42 with AMD Ryzen 5 2400U processor and Radeon Vega 8 Mobile Gfx. Original OS on SSD is Linpus Lite. uname -a# Linux 4.2.01p_mmc #5 SMP i686 athlon i386 GNU/Linux Linpus is running in text mode only. GRUB parameters are : kernel /boot/vmlinuz ro root= nolapic_timer loglevel=0 acpi_osi=Linux pcie_aspm=off acpi=copy_dsdt pci=nocrs irqpoll quiet I've decided to install UBUNTU MATE 18.04 on laptop. Image ubuntu-mate-18.04-desktop-amd64.iso had been downloaded and installed on flash drive with rufus. Laptop doesn't have a CD/DVD drive. Secure boot was switched off in BIOS and boot from flash drive was selected. I've selected UBUNTU try option in GRUB to test on my laptop. Boot of kernel fails with many similar messages on screen about "soft lockup - CPU#4 stuck for 23s". UBUNTU Mate install option had produced same error. I've installed Windows 10 trial to test the laptop - it is working good. I've downloaded BIOS update utility, which is for Windows 10 only, from ACER and I'd updated BIOS from v1.05 to v.1.08. No changes in Windows. The UBUNTU MATE setup still is making same errors. I've tested ubuntu-mate-16.04-desktop-amd64.iso and ubuntu-mate-18.04.1-desktop-amd64.iso with same errors. I've search WEB and found working solution for me with GRUB startup option "rcu_nocbs=0-7" cause my AMD got 4 cores/ 8 threads. Second error during installation is related to ACER BIOS ACPI. UBUNTU startup fails again. GRUB boot option acpi=off didn't work. GRUB boot options from original Linpus above didn't work. Found in WEB working solution for me with GRUB startup option ivrs_ioapic[4]=00:14.0 ivrs_ioapic[5]=00:00.2 I've managed to install UBUNTU MATE 18.04.1 on my laptop. I've managed to install proprietary AMD driver 18.20 for Vega video chipset. GRUB boot options are "ro rcu_nocbs=0-7 ivrs_ioapic[4]=00:14.0 ivrs_ioapic[5]=00:00.2 quiet splash vt.handoff=1". UBUNTU MAte is running but still is getting some errors and X freeze some time - I will make extra bug report. I'm reporting from my new laptop. Copy of LOG files are attached. --- ProblemType: Bug ApportVersion: 2.20.9-0ubuntu7.2 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC1: romkuz 1576 F pulseaudio /dev/snd/controlC0: romkuz 1576 F pulseaudio CurrentDesktop: MATE DistroRelease: Ubuntu 18.04 HibernationDevice: RESUME=UUID=28e39be2-4c03-4cef-b100-37b42b56620b InstallationDate: Installed on 2018-08-07 (1 days ago) InstallationMedia: Ubuntu-MATE 18.04.1 LTS "Bionic Beaver" - Release amd64 (20180725) MachineType: Acer Nitro AN515-42 Package: linux (not installed) ProcFB: 0 amdgpudrmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.15.0-30-generic root=UUID=d40acc90-785a-4efc-8b97-8060f5cad8c0 ro rcu_nocbs=0-7 ivrs_ioapic[4]=00:14.0 ivrs_ioapic[5]=00:00.2 quiet splash vt.handoff=1 ProcVersionSignature: Ubuntu 4.15.0-30.32-generic 4.15.18 RelatedPackageVersions: linux-restricted-modules-4.15.0-30-generic N/A linux-backports-modules-4.15.0-30-generic N/A linux-firmware 1.173.1 Tags: bionic Uname: Linux 4.15.0-30-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm audio cdrom dip fax lpadmin netdev plugdev sambashare scanner sudo video _MarkForUpload: True dmi.bios.date: 05/23/2018 dmi.bios.vendor: Insyde Corp. dmi.bios.version: V1.08 dmi.board.asset.tag: Type2 - Board Asset Tag dmi.board.name: Freed_RRS dmi.board.vendor: RR dmi.board.version: V1.08 dmi.chassis.type: 10 dmi.chassis.vendor: Acer dmi.chassis.version: V1.08 dmi.modalias: dmi:bvnInsydeCorp.:bvrV1.08:bd05/23/2018:svnAcer:pnNitroAN515-42:pvrV1.08:rvnRR:rnFreed_RRS:rvrV1.08:cvnAcer:ct10:cvrV1.08: dmi.product.family: Acer Nitro 5 dmi.product.name: Nitro AN515-42 dmi.product.version: V1.08 dmi.sys.vendor: Acer To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1786241/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp
[Kernel-packages] [Bug 1786241] Re: Ubuntu 18.04.1 setup crashes on ACER Nitro AN515-42 laptop with AMD Ryzen 5 2400U processor
Good day, All. New bug report had been sent to Acer Support with request to fix ACPI in BIOS # 180810-001559 I hope to get a reaction from ACER Support:( QUOTE Dear All, Good day! This message is addressed to BIOS programmers of Acer laptops. New Linux Kernel is not booting with default parameters due to error in Acer Laptop ACPI BIOS of my ACER Nitro AN515-42. Latest BIOS installed v.1.08 didn't fix the problem. To make linux boot possible I've been forced to make extra boot parameters to GRUB ivrs_ioapic[4]=00:14.0 ivrs_ioapic[5]=00:00.2 And still there are some error messages in gmesg log- See attached. I hope this file will help to identify error in your BIOS and fix it with new BIOS patch to laptop. Thanks in advance. With best regards= Roman UNQUOTE -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1786241 Title: Ubuntu 18.04.1 setup crashes on ACER Nitro AN515-42 laptop with AMD Ryzen 5 2400U processor Status in linux package in Ubuntu: Confirmed Bug description: Got new notebook ACER Nitro AN515-42 with AMD Ryzen 5 2400U processor and Radeon Vega 8 Mobile Gfx. Original OS on SSD is Linpus Lite. uname -a# Linux 4.2.01p_mmc #5 SMP i686 athlon i386 GNU/Linux Linpus is running in text mode only. GRUB parameters are : kernel /boot/vmlinuz ro root= nolapic_timer loglevel=0 acpi_osi=Linux pcie_aspm=off acpi=copy_dsdt pci=nocrs irqpoll quiet I've decided to install UBUNTU MATE 18.04 on laptop. Image ubuntu-mate-18.04-desktop-amd64.iso had been downloaded and installed on flash drive with rufus. Laptop doesn't have a CD/DVD drive. Secure boot was switched off in BIOS and boot from flash drive was selected. I've selected UBUNTU try option in GRUB to test on my laptop. Boot of kernel fails with many similar messages on screen about "soft lockup - CPU#4 stuck for 23s". UBUNTU Mate install option had produced same error. I've installed Windows 10 trial to test the laptop - it is working good. I've downloaded BIOS update utility, which is for Windows 10 only, from ACER and I'd updated BIOS from v1.05 to v.1.08. No changes in Windows. The UBUNTU MATE setup still is making same errors. I've tested ubuntu-mate-16.04-desktop-amd64.iso and ubuntu-mate-18.04.1-desktop-amd64.iso with same errors. I've search WEB and found working solution for me with GRUB startup option "rcu_nocbs=0-7" cause my AMD got 4 cores/ 8 threads. Second error during installation is related to ACER BIOS ACPI. UBUNTU startup fails again. GRUB boot option acpi=off didn't work. GRUB boot options from original Linpus above didn't work. Found in WEB working solution for me with GRUB startup option ivrs_ioapic[4]=00:14.0 ivrs_ioapic[5]=00:00.2 I've managed to install UBUNTU MATE 18.04.1 on my laptop. I've managed to install proprietary AMD driver 18.20 for Vega video chipset. GRUB boot options are "ro rcu_nocbs=0-7 ivrs_ioapic[4]=00:14.0 ivrs_ioapic[5]=00:00.2 quiet splash vt.handoff=1". UBUNTU MAte is running but still is getting some errors and X freeze some time - I will make extra bug report. I'm reporting from my new laptop. Copy of LOG files are attached. --- ProblemType: Bug ApportVersion: 2.20.9-0ubuntu7.2 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC1: romkuz 1576 F pulseaudio /dev/snd/controlC0: romkuz 1576 F pulseaudio CurrentDesktop: MATE DistroRelease: Ubuntu 18.04 HibernationDevice: RESUME=UUID=28e39be2-4c03-4cef-b100-37b42b56620b InstallationDate: Installed on 2018-08-07 (1 days ago) InstallationMedia: Ubuntu-MATE 18.04.1 LTS "Bionic Beaver" - Release amd64 (20180725) MachineType: Acer Nitro AN515-42 Package: linux (not installed) ProcFB: 0 amdgpudrmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.15.0-30-generic root=UUID=d40acc90-785a-4efc-8b97-8060f5cad8c0 ro rcu_nocbs=0-7 ivrs_ioapic[4]=00:14.0 ivrs_ioapic[5]=00:00.2 quiet splash vt.handoff=1 ProcVersionSignature: Ubuntu 4.15.0-30.32-generic 4.15.18 RelatedPackageVersions: linux-restricted-modules-4.15.0-30-generic N/A linux-backports-modules-4.15.0-30-generic N/A linux-firmware 1.173.1 Tags: bionic Uname: Linux 4.15.0-30-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm audio cdrom dip fax lpadmin netdev plugdev sambashare scanner sudo video _MarkForUpload: True dmi.bios.date: 05/23/2018 dmi.bios.vendor: Insyde Corp. dmi.bios.version: V1.08 dmi.board.asset.tag: Type2 - Board Asset Tag dmi.board.name: Freed_RRS dmi.board.vendor: RR dmi.board.version: V1.08 dmi.chassis.type: 10 dmi.chassis.vendor: Acer dmi.chassis.version: V1.08 dmi.modalias: dmi:bvnInsydeCorp.:bvrV1.08:bd05/23/2018:svnAcer:pnNitroAN515-42:pvrV1.08:rvnRR:rnFreed_RRS:rvrV1.08:cvnAcer:ct10:cvrV1.08:
[Kernel-packages] [Bug 1786241] Re: Ubuntu 18.04.1 setup crashes on ACER Nitro AN515-42 laptop with AMD Ryzen 5 2400U processor
** Changed in: linux (Ubuntu) Status: Incomplete => Confirmed -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1786241 Title: Ubuntu 18.04.1 setup crashes on ACER Nitro AN515-42 laptop with AMD Ryzen 5 2400U processor Status in linux package in Ubuntu: Confirmed Bug description: Got new notebook ACER Nitro AN515-42 with AMD Ryzen 5 2400U processor and Radeon Vega 8 Mobile Gfx. Original OS on SSD is Linpus Lite. uname -a# Linux 4.2.01p_mmc #5 SMP i686 athlon i386 GNU/Linux Linpus is running in text mode only. GRUB parameters are : kernel /boot/vmlinuz ro root= nolapic_timer loglevel=0 acpi_osi=Linux pcie_aspm=off acpi=copy_dsdt pci=nocrs irqpoll quiet I've decided to install UBUNTU MATE 18.04 on laptop. Image ubuntu-mate-18.04-desktop-amd64.iso had been downloaded and installed on flash drive with rufus. Laptop doesn't have a CD/DVD drive. Secure boot was switched off in BIOS and boot from flash drive was selected. I've selected UBUNTU try option in GRUB to test on my laptop. Boot of kernel fails with many similar messages on screen about "soft lockup - CPU#4 stuck for 23s". UBUNTU Mate install option had produced same error. I've installed Windows 10 trial to test the laptop - it is working good. I've downloaded BIOS update utility, which is for Windows 10 only, from ACER and I'd updated BIOS from v1.05 to v.1.08. No changes in Windows. The UBUNTU MATE setup still is making same errors. I've tested ubuntu-mate-16.04-desktop-amd64.iso and ubuntu-mate-18.04.1-desktop-amd64.iso with same errors. I've search WEB and found working solution for me with GRUB startup option "rcu_nocbs=0-7" cause my AMD got 4 cores/ 8 threads. Second error during installation is related to ACER BIOS ACPI. UBUNTU startup fails again. GRUB boot option acpi=off didn't work. GRUB boot options from original Linpus above didn't work. Found in WEB working solution for me with GRUB startup option ivrs_ioapic[4]=00:14.0 ivrs_ioapic[5]=00:00.2 I've managed to install UBUNTU MATE 18.04.1 on my laptop. I've managed to install proprietary AMD driver 18.20 for Vega video chipset. GRUB boot options are "ro rcu_nocbs=0-7 ivrs_ioapic[4]=00:14.0 ivrs_ioapic[5]=00:00.2 quiet splash vt.handoff=1". UBUNTU MAte is running but still is getting some errors and X freeze some time - I will make extra bug report. I'm reporting from my new laptop. Copy of LOG files are attached. --- ProblemType: Bug ApportVersion: 2.20.9-0ubuntu7.2 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC1: romkuz 1576 F pulseaudio /dev/snd/controlC0: romkuz 1576 F pulseaudio CurrentDesktop: MATE DistroRelease: Ubuntu 18.04 HibernationDevice: RESUME=UUID=28e39be2-4c03-4cef-b100-37b42b56620b InstallationDate: Installed on 2018-08-07 (1 days ago) InstallationMedia: Ubuntu-MATE 18.04.1 LTS "Bionic Beaver" - Release amd64 (20180725) MachineType: Acer Nitro AN515-42 Package: linux (not installed) ProcFB: 0 amdgpudrmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.15.0-30-generic root=UUID=d40acc90-785a-4efc-8b97-8060f5cad8c0 ro rcu_nocbs=0-7 ivrs_ioapic[4]=00:14.0 ivrs_ioapic[5]=00:00.2 quiet splash vt.handoff=1 ProcVersionSignature: Ubuntu 4.15.0-30.32-generic 4.15.18 RelatedPackageVersions: linux-restricted-modules-4.15.0-30-generic N/A linux-backports-modules-4.15.0-30-generic N/A linux-firmware 1.173.1 Tags: bionic Uname: Linux 4.15.0-30-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm audio cdrom dip fax lpadmin netdev plugdev sambashare scanner sudo video _MarkForUpload: True dmi.bios.date: 05/23/2018 dmi.bios.vendor: Insyde Corp. dmi.bios.version: V1.08 dmi.board.asset.tag: Type2 - Board Asset Tag dmi.board.name: Freed_RRS dmi.board.vendor: RR dmi.board.version: V1.08 dmi.chassis.type: 10 dmi.chassis.vendor: Acer dmi.chassis.version: V1.08 dmi.modalias: dmi:bvnInsydeCorp.:bvrV1.08:bd05/23/2018:svnAcer:pnNitroAN515-42:pvrV1.08:rvnRR:rnFreed_RRS:rvrV1.08:cvnAcer:ct10:cvrV1.08: dmi.product.family: Acer Nitro 5 dmi.product.name: Nitro AN515-42 dmi.product.version: V1.08 dmi.sys.vendor: Acer To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1786241/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp
[Kernel-packages] [Bug 1786241] Re: Ubuntu 18.04.1 setup crashes on ACER Nitro AN515-42 laptop with AMD Ryzen 5 2400U processor
Testing of mainline kernel romkuz@Nitro-5:~/Downloads$ ls -l linux-* -rw-rw-r-- 1 romkuz romkuz 10323364 сер 9 21:29 linux-headers-4.18.0-041800rc8_4.18.0-041800rc8.201808052031_all.deb -rw-rw-r-- 1 romkuz romkuz 1120436 сер 9 21:29 linux-headers-4.18.0-041800rc8-generic_4.18.0-041800rc8.201808052031_amd64.deb -rw-rw-r-- 1 romkuz romkuz 8155044 сер 9 21:30 linux-image-unsigned-4.18.0-041800rc8-generic_4.18.0-041800rc8.201808052031_amd64.deb -rw-rw-r-- 1 romkuz romkuz 44991028 сер 9 21:30 linux-modules-4.18.0-041800rc8-generic_4.18.0-041800rc8.201808052031_amd64.deb Kernel had been downloaded and tested. RAdeon Vega proprietary driver had been uninstalled https://www2.ati.com/drivers/linux/ubuntu/18.04/amdgpu-pro-18.20-606296.tar.xz Kernel was installed and tested. Kernel failed to boot without extra parameters in GRUB. First issue had been resolved and second issue with ACPI is in force. Kernel boots successfully with GRUB parameters ivrs_ioapic[4]=00:14.0 ivrs_ioapic[5]=00:00.2 See dmesg log attached. ** Attachment added: "ACER Nitro 5 - dmesg of vmlinuz-4.18.0-041800rc8-generic" https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1786241/+attachment/5173456/+files/dmesg.log ** Tags removed: apport-collected ** Tags added: apport-collectedkernel-bug-exists-upstream ** Tags removed: apport-collectedkernel-bug-exists-upstream ** Tags added: apport-collected kernel-bug-exists-upstream -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1786241 Title: Ubuntu 18.04.1 setup crashes on ACER Nitro AN515-42 laptop with AMD Ryzen 5 2400U processor Status in linux package in Ubuntu: Confirmed Bug description: Got new notebook ACER Nitro AN515-42 with AMD Ryzen 5 2400U processor and Radeon Vega 8 Mobile Gfx. Original OS on SSD is Linpus Lite. uname -a# Linux 4.2.01p_mmc #5 SMP i686 athlon i386 GNU/Linux Linpus is running in text mode only. GRUB parameters are : kernel /boot/vmlinuz ro root= nolapic_timer loglevel=0 acpi_osi=Linux pcie_aspm=off acpi=copy_dsdt pci=nocrs irqpoll quiet I've decided to install UBUNTU MATE 18.04 on laptop. Image ubuntu-mate-18.04-desktop-amd64.iso had been downloaded and installed on flash drive with rufus. Laptop doesn't have a CD/DVD drive. Secure boot was switched off in BIOS and boot from flash drive was selected. I've selected UBUNTU try option in GRUB to test on my laptop. Boot of kernel fails with many similar messages on screen about "soft lockup - CPU#4 stuck for 23s". UBUNTU Mate install option had produced same error. I've installed Windows 10 trial to test the laptop - it is working good. I've downloaded BIOS update utility, which is for Windows 10 only, from ACER and I'd updated BIOS from v1.05 to v.1.08. No changes in Windows. The UBUNTU MATE setup still is making same errors. I've tested ubuntu-mate-16.04-desktop-amd64.iso and ubuntu-mate-18.04.1-desktop-amd64.iso with same errors. I've search WEB and found working solution for me with GRUB startup option "rcu_nocbs=0-7" cause my AMD got 4 cores/ 8 threads. Second error during installation is related to ACER BIOS ACPI. UBUNTU startup fails again. GRUB boot option acpi=off didn't work. GRUB boot options from original Linpus above didn't work. Found in WEB working solution for me with GRUB startup option ivrs_ioapic[4]=00:14.0 ivrs_ioapic[5]=00:00.2 I've managed to install UBUNTU MATE 18.04.1 on my laptop. I've managed to install proprietary AMD driver 18.20 for Vega video chipset. GRUB boot options are "ro rcu_nocbs=0-7 ivrs_ioapic[4]=00:14.0 ivrs_ioapic[5]=00:00.2 quiet splash vt.handoff=1". UBUNTU MAte is running but still is getting some errors and X freeze some time - I will make extra bug report. I'm reporting from my new laptop. Copy of LOG files are attached. --- ProblemType: Bug ApportVersion: 2.20.9-0ubuntu7.2 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC1: romkuz 1576 F pulseaudio /dev/snd/controlC0: romkuz 1576 F pulseaudio CurrentDesktop: MATE DistroRelease: Ubuntu 18.04 HibernationDevice: RESUME=UUID=28e39be2-4c03-4cef-b100-37b42b56620b InstallationDate: Installed on 2018-08-07 (1 days ago) InstallationMedia: Ubuntu-MATE 18.04.1 LTS "Bionic Beaver" - Release amd64 (20180725) MachineType: Acer Nitro AN515-42 Package: linux (not installed) ProcFB: 0 amdgpudrmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.15.0-30-generic root=UUID=d40acc90-785a-4efc-8b97-8060f5cad8c0 ro rcu_nocbs=0-7 ivrs_ioapic[4]=00:14.0 ivrs_ioapic[5]=00:00.2 quiet splash vt.handoff=1 ProcVersionSignature: Ubuntu 4.15.0-30.32-generic 4.15.18 RelatedPackageVersions: linux-restricted-modules-4.15.0-30-generic N/A linux-backports-modules-4.15.0-30-generic N/A linux-firmware 1.173.1 Tags: bionic Uname:
[Kernel-packages] [Bug 1786241] Re: Ubuntu 18.04.1 setup crashes on ACER Nitro AN515-42 laptop with AMD Ryzen 5 2400U processor
Would it be possible for you to test the latest upstream kernel? Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest v4.18 kernel[0]. If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream'. If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'. Once testing of the upstream kernel is complete, please mark this bug as "Confirmed". Thanks in advance. [0] http://kernel.ubuntu.com/~kernel-ppa/mainline/v4.18-rc8 ** Changed in: linux (Ubuntu) Importance: Undecided => Medium ** Changed in: linux (Ubuntu) Status: Confirmed => Incomplete -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1786241 Title: Ubuntu 18.04.1 setup crashes on ACER Nitro AN515-42 laptop with AMD Ryzen 5 2400U processor Status in linux package in Ubuntu: Incomplete Bug description: Got new notebook ACER Nitro AN515-42 with AMD Ryzen 5 2400U processor and Radeon Vega 8 Mobile Gfx. Original OS on SSD is Linpus Lite. uname -a# Linux 4.2.01p_mmc #5 SMP i686 athlon i386 GNU/Linux Linpus is running in text mode only. GRUB parameters are : kernel /boot/vmlinuz ro root= nolapic_timer loglevel=0 acpi_osi=Linux pcie_aspm=off acpi=copy_dsdt pci=nocrs irqpoll quiet I've decided to install UBUNTU MATE 18.04 on laptop. Image ubuntu-mate-18.04-desktop-amd64.iso had been downloaded and installed on flash drive with rufus. Laptop doesn't have a CD/DVD drive. Secure boot was switched off in BIOS and boot from flash drive was selected. I've selected UBUNTU try option in GRUB to test on my laptop. Boot of kernel fails with many similar messages on screen about "soft lockup - CPU#4 stuck for 23s". UBUNTU Mate install option had produced same error. I've installed Windows 10 trial to test the laptop - it is working good. I've downloaded BIOS update utility, which is for Windows 10 only, from ACER and I'd updated BIOS from v1.05 to v.1.08. No changes in Windows. The UBUNTU MATE setup still is making same errors. I've tested ubuntu-mate-16.04-desktop-amd64.iso and ubuntu-mate-18.04.1-desktop-amd64.iso with same errors. I've search WEB and found working solution for me with GRUB startup option "rcu_nocbs=0-7" cause my AMD got 4 cores/ 8 threads. Second error during installation is related to ACER BIOS ACPI. UBUNTU startup fails again. GRUB boot option acpi=off didn't work. GRUB boot options from original Linpus above didn't work. Found in WEB working solution for me with GRUB startup option ivrs_ioapic[4]=00:14.0 ivrs_ioapic[5]=00:00.2 I've managed to install UBUNTU MATE 18.04.1 on my laptop. I've managed to install proprietary AMD driver 18.20 for Vega video chipset. GRUB boot options are "ro rcu_nocbs=0-7 ivrs_ioapic[4]=00:14.0 ivrs_ioapic[5]=00:00.2 quiet splash vt.handoff=1". UBUNTU MAte is running but still is getting some errors and X freeze some time - I will make extra bug report. I'm reporting from my new laptop. Copy of LOG files are attached. --- ProblemType: Bug ApportVersion: 2.20.9-0ubuntu7.2 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC1: romkuz 1576 F pulseaudio /dev/snd/controlC0: romkuz 1576 F pulseaudio CurrentDesktop: MATE DistroRelease: Ubuntu 18.04 HibernationDevice: RESUME=UUID=28e39be2-4c03-4cef-b100-37b42b56620b InstallationDate: Installed on 2018-08-07 (1 days ago) InstallationMedia: Ubuntu-MATE 18.04.1 LTS "Bionic Beaver" - Release amd64 (20180725) MachineType: Acer Nitro AN515-42 Package: linux (not installed) ProcFB: 0 amdgpudrmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.15.0-30-generic root=UUID=d40acc90-785a-4efc-8b97-8060f5cad8c0 ro rcu_nocbs=0-7 ivrs_ioapic[4]=00:14.0 ivrs_ioapic[5]=00:00.2 quiet splash vt.handoff=1 ProcVersionSignature: Ubuntu 4.15.0-30.32-generic 4.15.18 RelatedPackageVersions: linux-restricted-modules-4.15.0-30-generic N/A linux-backports-modules-4.15.0-30-generic N/A linux-firmware 1.173.1 Tags: bionic Uname: Linux 4.15.0-30-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm audio cdrom dip fax lpadmin netdev plugdev sambashare scanner sudo video _MarkForUpload: True dmi.bios.date: 05/23/2018 dmi.bios.vendor: Insyde Corp. dmi.bios.version: V1.08 dmi.board.asset.tag: Type2 - Board Asset Tag dmi.board.name: Freed_RRS dmi.board.vendor: RR dmi.board.version: V1.08 dmi.chassis.type: 10 dmi.chassis.vendor: Acer dmi.chassis.version: V1.08 dmi.modalias: dmi:bvnInsydeCorp.:bvrV1.08:bd05/23/2018:svnAcer:pnNitroAN515-42:pvrV1.08:rvnRR:rnFreed_RRS:rvrV1.08:cvnAcer:ct10:cvrV1.08: dmi.product.family: Acer Nitro 5 dmi.product.name: Nitro AN515-42 dmi.product.version: V1.08 dmi.sys.vendor: Acer
[Kernel-packages] [Bug 1786241] Re: Ubuntu 18.04.1 setup crashes on ACER Nitro AN515-42 laptop with AMD Ryzen 5 2400U processor
** Changed in: linux (Ubuntu) Status: Incomplete => Confirmed ** Changed in: linux (Ubuntu) Assignee: (unassigned) => Roman Kuznyetsov (romkuz) -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1786241 Title: Ubuntu 18.04.1 setup crashes on ACER Nitro AN515-42 laptop with AMD Ryzen 5 2400U processor Status in linux package in Ubuntu: Confirmed Bug description: Got new notebook ACER Nitro AN515-42 with AMD Ryzen 5 2400U processor and Radeon Vega 8 Mobile Gfx. Original OS on SSD is Linpus Lite. uname -a# Linux 4.2.01p_mmc #5 SMP i686 athlon i386 GNU/Linux Linpus is running in text mode only. GRUB parameters are : kernel /boot/vmlinuz ro root= nolapic_timer loglevel=0 acpi_osi=Linux pcie_aspm=off acpi=copy_dsdt pci=nocrs irqpoll quiet I've decided to install UBUNTU MATE 18.04 on laptop. Image ubuntu-mate-18.04-desktop-amd64.iso had been downloaded and installed on flash drive with rufus. Laptop doesn't have a CD/DVD drive. Secure boot was switched off in BIOS and boot from flash drive was selected. I've selected UBUNTU try option in GRUB to test on my laptop. Boot of kernel fails with many similar messages on screen about "soft lockup - CPU#4 stuck for 23s". UBUNTU Mate install option had produced same error. I've installed Windows 10 trial to test the laptop - it is working good. I've downloaded BIOS update utility, which is for Windows 10 only, from ACER and I'd updated BIOS from v1.05 to v.1.08. No changes in Windows. The UBUNTU MATE setup still is making same errors. I've tested ubuntu-mate-16.04-desktop-amd64.iso and ubuntu-mate-18.04.1-desktop-amd64.iso with same errors. I've search WEB and found working solution for me with GRUB startup option "rcu_nocbs=0-7" cause my AMD got 4 cores/ 8 threads. Second error during installation is related to ACER BIOS ACPI. UBUNTU startup fails again. GRUB boot option acpi=off didn't work. GRUB boot options from original Linpus above didn't work. Found in WEB working solution for me with GRUB startup option ivrs_ioapic[4]=00:14.0 ivrs_ioapic[5]=00:00.2 I've managed to install UBUNTU MATE 18.04.1 on my laptop. I've managed to install proprietary AMD driver 18.20 for Vega video chipset. GRUB boot options are "ro rcu_nocbs=0-7 ivrs_ioapic[4]=00:14.0 ivrs_ioapic[5]=00:00.2 quiet splash vt.handoff=1". UBUNTU MAte is running but still is getting some errors and X freeze some time - I will make extra bug report. I'm reporting from my new laptop. Copy of LOG files are attached. --- ProblemType: Bug ApportVersion: 2.20.9-0ubuntu7.2 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC1: romkuz 1576 F pulseaudio /dev/snd/controlC0: romkuz 1576 F pulseaudio CurrentDesktop: MATE DistroRelease: Ubuntu 18.04 HibernationDevice: RESUME=UUID=28e39be2-4c03-4cef-b100-37b42b56620b InstallationDate: Installed on 2018-08-07 (1 days ago) InstallationMedia: Ubuntu-MATE 18.04.1 LTS "Bionic Beaver" - Release amd64 (20180725) MachineType: Acer Nitro AN515-42 Package: linux (not installed) ProcFB: 0 amdgpudrmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.15.0-30-generic root=UUID=d40acc90-785a-4efc-8b97-8060f5cad8c0 ro rcu_nocbs=0-7 ivrs_ioapic[4]=00:14.0 ivrs_ioapic[5]=00:00.2 quiet splash vt.handoff=1 ProcVersionSignature: Ubuntu 4.15.0-30.32-generic 4.15.18 RelatedPackageVersions: linux-restricted-modules-4.15.0-30-generic N/A linux-backports-modules-4.15.0-30-generic N/A linux-firmware 1.173.1 Tags: bionic Uname: Linux 4.15.0-30-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm audio cdrom dip fax lpadmin netdev plugdev sambashare scanner sudo video _MarkForUpload: True dmi.bios.date: 05/23/2018 dmi.bios.vendor: Insyde Corp. dmi.bios.version: V1.08 dmi.board.asset.tag: Type2 - Board Asset Tag dmi.board.name: Freed_RRS dmi.board.vendor: RR dmi.board.version: V1.08 dmi.chassis.type: 10 dmi.chassis.vendor: Acer dmi.chassis.version: V1.08 dmi.modalias: dmi:bvnInsydeCorp.:bvrV1.08:bd05/23/2018:svnAcer:pnNitroAN515-42:pvrV1.08:rvnRR:rnFreed_RRS:rvrV1.08:cvnAcer:ct10:cvrV1.08: dmi.product.family: Acer Nitro 5 dmi.product.name: Nitro AN515-42 dmi.product.version: V1.08 dmi.sys.vendor: Acer To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1786241/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp
[Kernel-packages] [Bug 1786241] Re: Ubuntu 18.04.1 setup crashes on ACER Nitro AN515-42 laptop with AMD Ryzen 5 2400U processor
apport information ** Tags added: apport-collected ** Description changed: Got new notebook ACER Nitro AN515-42 with AMD Ryzen 5 2400U processor and Radeon Vega 8 Mobile Gfx. Original OS on SSD is Linpus Lite. uname -a# Linux 4.2.01p_mmc #5 SMP i686 athlon i386 GNU/Linux Linpus is running in text mode only. GRUB parameters are : kernel /boot/vmlinuz ro root= nolapic_timer loglevel=0 acpi_osi=Linux pcie_aspm=off acpi=copy_dsdt pci=nocrs irqpoll quiet I've decided to install UBUNTU MATE 18.04 on laptop. Image ubuntu-mate-18.04-desktop-amd64.iso had been downloaded and installed on flash drive with rufus. Laptop doesn't have a CD/DVD drive. Secure boot was switched off in BIOS and boot from flash drive was selected. I've selected UBUNTU try option in GRUB to test on my laptop. Boot of kernel fails with many similar messages on screen about "soft lockup - CPU#4 stuck for 23s". UBUNTU Mate install option had produced same error. I've installed Windows 10 trial to test the laptop - it is working good. I've downloaded BIOS update utility, which is for Windows 10 only, from ACER and I'd updated BIOS from v1.05 to v.1.08. No changes in Windows. The UBUNTU MATE setup still is making same errors. I've tested ubuntu-mate-16.04-desktop-amd64.iso and ubuntu-mate-18.04.1-desktop-amd64.iso with same errors. I've search WEB and found working solution for me with GRUB startup option "rcu_nocbs=0-7" cause my AMD got 4 cores/ 8 threads. Second error during installation is related to ACER BIOS ACPI. UBUNTU startup fails again. GRUB boot option acpi=off didn't work. GRUB boot options from original Linpus above didn't work. Found in WEB working solution for me with GRUB startup option ivrs_ioapic[4]=00:14.0 ivrs_ioapic[5]=00:00.2 I've managed to install UBUNTU MATE 18.04.1 on my laptop. I've managed to install proprietary AMD driver 18.20 for Vega video chipset. GRUB boot options are "ro rcu_nocbs=0-7 ivrs_ioapic[4]=00:14.0 ivrs_ioapic[5]=00:00.2 quiet splash vt.handoff=1". UBUNTU MAte is running but still is getting some errors and X freeze some time - I will make extra bug report. I'm reporting from my new laptop. Copy of LOG files are attached. + --- + ProblemType: Bug + ApportVersion: 2.20.9-0ubuntu7.2 + Architecture: amd64 + AudioDevicesInUse: + USERPID ACCESS COMMAND + /dev/snd/controlC1: romkuz 1576 F pulseaudio + /dev/snd/controlC0: romkuz 1576 F pulseaudio + CurrentDesktop: MATE + DistroRelease: Ubuntu 18.04 + HibernationDevice: RESUME=UUID=28e39be2-4c03-4cef-b100-37b42b56620b + InstallationDate: Installed on 2018-08-07 (1 days ago) + InstallationMedia: Ubuntu-MATE 18.04.1 LTS "Bionic Beaver" - Release amd64 (20180725) + MachineType: Acer Nitro AN515-42 + Package: linux (not installed) + ProcFB: 0 amdgpudrmfb + ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.15.0-30-generic root=UUID=d40acc90-785a-4efc-8b97-8060f5cad8c0 ro rcu_nocbs=0-7 ivrs_ioapic[4]=00:14.0 ivrs_ioapic[5]=00:00.2 quiet splash vt.handoff=1 + ProcVersionSignature: Ubuntu 4.15.0-30.32-generic 4.15.18 + RelatedPackageVersions: + linux-restricted-modules-4.15.0-30-generic N/A + linux-backports-modules-4.15.0-30-generic N/A + linux-firmware 1.173.1 + Tags: bionic + Uname: Linux 4.15.0-30-generic x86_64 + UpgradeStatus: No upgrade log present (probably fresh install) + UserGroups: adm audio cdrom dip fax lpadmin netdev plugdev sambashare scanner sudo video + _MarkForUpload: True + dmi.bios.date: 05/23/2018 + dmi.bios.vendor: Insyde Corp. + dmi.bios.version: V1.08 + dmi.board.asset.tag: Type2 - Board Asset Tag + dmi.board.name: Freed_RRS + dmi.board.vendor: RR + dmi.board.version: V1.08 + dmi.chassis.type: 10 + dmi.chassis.vendor: Acer + dmi.chassis.version: V1.08 + dmi.modalias: dmi:bvnInsydeCorp.:bvrV1.08:bd05/23/2018:svnAcer:pnNitroAN515-42:pvrV1.08:rvnRR:rnFreed_RRS:rvrV1.08:cvnAcer:ct10:cvrV1.08: + dmi.product.family: Acer Nitro 5 + dmi.product.name: Nitro AN515-42 + dmi.product.version: V1.08 + dmi.sys.vendor: Acer ** Attachment added: "AlsaInfo.txt" https://bugs.launchpad.net/bugs/1786241/+attachment/5173347/+files/AlsaInfo.txt -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1786241 Title: Ubuntu 18.04.1 setup crashes on ACER Nitro AN515-42 laptop with AMD Ryzen 5 2400U processor Status in linux package in Ubuntu: Confirmed Bug description: Got new notebook ACER Nitro AN515-42 with AMD Ryzen 5 2400U processor and Radeon Vega 8 Mobile Gfx. Original OS on SSD is Linpus Lite. uname -a# Linux 4.2.01p_mmc #5 SMP i686 athlon i386 GNU/Linux Linpus is running in text mode only. GRUB parameters are : kernel /boot/vmlinuz ro root= nolapic_timer loglevel=0 acpi_osi=Linux pcie_aspm=off acpi=copy_dsdt pci=nocrs irqpoll quiet I've decided to install UBUNTU MATE 18.04 on laptop. Image
[Kernel-packages] [Bug 1786241] Re: Ubuntu 18.04.1 setup crashes on ACER Nitro AN515-42 laptop with AMD Ryzen 5 2400U processor
** Description changed: Got new notebook ACER Nitro AN515-42 with AMD Ryzen 5 2400U processor and Radeon Vega 8 Mobile Gfx. Original OS on SSD is Linpus Lite. uname -a# Linux 4.2.01p_mmc #5 SMP i686 athlon i386 GNU/Linux Linpus is running in text mode only. GRUB parameters are : kernel /boot/vmlinuz ro root= nolapic_timer loglevel=0 acpi_osi=Linux pcie_aspm=off acpi=copy_dsdt pci=nocrs irqpoll quiet I've decided to install UBUNTU MATE 18.04 on laptop. Image ubuntu-mate-18.04-desktop-amd64.iso had been downloaded and installed on flash drive with rufus. Laptop doesn't have a CD/DVD drive. Secure boot was switched off in BIOS and boot from flash drive was selected. I've selected UBUNTU try option in GRUB to test on my laptop. Boot of kernel fails with many similar messages on screen about "soft lockup - CPU#4 stuck for 23s". UBUNTU Mate install option had produced same error. I've installed Windows 10 trial to test the laptop - it is working good. I've downloaded BIOS update utility, which is for Windows 10 only, from ACER and I'd updated BIOS from v1.05 to v.1.08. No changes in Windows. - The UBUNTU MATE setup still making same errors. + The UBUNTU MATE setup still is making same errors. I've tested ubuntu-mate-16.04-desktop-amd64.iso and ubuntu-mate-18.04.1-desktop-amd64.iso with same errors. I've search WEB and found working solution for me with GRUB startup option "rcu_nocbs=0-7" cause my AMD got 4 cores/ 8 threads. Second error during installation is related to ACER BIOS ACPI. UBUNTU startup fails again. GRUB boot option acpi=off didn't work. - GRUB boot options from original Linpus didn't work. + GRUB boot options from original Linpus above didn't work. Found in WEB working solution for me with GRUB startup option ivrs_ioapic[4]=00:14.0 ivrs_ioapic[5]=00:00.2 I've managed to install UBUNTU MATE 18.04.1 on my laptop. I've managed to install proprietary AMD driver 18.20 for Vega video chipset. + GRUB boot options are "ro rcu_nocbs=0-7 ivrs_ioapic[4]=00:14.0 ivrs_ioapic[5]=00:00.2 quiet splash vt.handoff=1". UBUNTU MAte is running but still is getting some errors and X freeze some time - I will make extra bug report. I'm reporting from my new laptop. Copy of LOG files are attached. -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1786241 Title: Ubuntu 18.04.1 setup crashes on ACER Nitro AN515-42 laptop with AMD Ryzen 5 2400U processor Status in linux package in Ubuntu: New Bug description: Got new notebook ACER Nitro AN515-42 with AMD Ryzen 5 2400U processor and Radeon Vega 8 Mobile Gfx. Original OS on SSD is Linpus Lite. uname -a# Linux 4.2.01p_mmc #5 SMP i686 athlon i386 GNU/Linux Linpus is running in text mode only. GRUB parameters are : kernel /boot/vmlinuz ro root= nolapic_timer loglevel=0 acpi_osi=Linux pcie_aspm=off acpi=copy_dsdt pci=nocrs irqpoll quiet I've decided to install UBUNTU MATE 18.04 on laptop. Image ubuntu-mate-18.04-desktop-amd64.iso had been downloaded and installed on flash drive with rufus. Laptop doesn't have a CD/DVD drive. Secure boot was switched off in BIOS and boot from flash drive was selected. I've selected UBUNTU try option in GRUB to test on my laptop. Boot of kernel fails with many similar messages on screen about "soft lockup - CPU#4 stuck for 23s". UBUNTU Mate install option had produced same error. I've installed Windows 10 trial to test the laptop - it is working good. I've downloaded BIOS update utility, which is for Windows 10 only, from ACER and I'd updated BIOS from v1.05 to v.1.08. No changes in Windows. The UBUNTU MATE setup still is making same errors. I've tested ubuntu-mate-16.04-desktop-amd64.iso and ubuntu-mate-18.04.1-desktop-amd64.iso with same errors. I've search WEB and found working solution for me with GRUB startup option "rcu_nocbs=0-7" cause my AMD got 4 cores/ 8 threads. Second error during installation is related to ACER BIOS ACPI. UBUNTU startup fails again. GRUB boot option acpi=off didn't work. GRUB boot options from original Linpus above didn't work. Found in WEB working solution for me with GRUB startup option ivrs_ioapic[4]=00:14.0 ivrs_ioapic[5]=00:00.2 I've managed to install UBUNTU MATE 18.04.1 on my laptop. I've managed to install proprietary AMD driver 18.20 for Vega video chipset. GRUB boot options are "ro rcu_nocbs=0-7 ivrs_ioapic[4]=00:14.0 ivrs_ioapic[5]=00:00.2 quiet splash vt.handoff=1". UBUNTU MAte is running but still is getting some errors and X freeze some time - I will make extra bug report. I'm reporting from my new laptop. Copy of LOG files are attached. To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1786241/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net
[Kernel-packages] [Bug 1786241] Re: Ubuntu 18.04.1 setup crashes on ACER Nitro AN515-42 laptop with AMD Ryzen 5 2400U processor
** Package changed: ubuntu => linux (Ubuntu) -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1786241 Title: Ubuntu 18.04.1 setup crashes on ACER Nitro AN515-42 laptop with AMD Ryzen 5 2400U processor Status in linux package in Ubuntu: New Bug description: Got new notebook ACER Nitro AN515-42 with AMD Ryzen 5 2400U processor and Radeon Vega 8 Mobile Gfx. Original OS on SSD is Linpus Lite. uname -a# Linux 4.2.01p_mmc #5 SMP i686 athlon i386 GNU/Linux Linpus is running in text mode only. GRUB parameters are : kernel /boot/vmlinuz ro root= nolapic_timer loglevel=0 acpi_osi=Linux pcie_aspm=off acpi=copy_dsdt pci=nocrs irqpoll quiet I've decided to install UBUNTU MATE 18.04 on laptop. Image ubuntu-mate-18.04-desktop-amd64.iso had been downloaded and installed on flash drive with rufus. Laptop doesn't have a CD/DVD drive. Secure boot was switched off in BIOS and boot from flash drive was selected. I've selected UBUNTU try option in GRUB to test on my laptop. Boot of kernel fails with many similar messages on screen about "soft lockup - CPU#4 stuck for 23s". UBUNTU Mate install option had produced same error. I've installed Windows 10 trial to test the laptop - it is working good. I've downloaded BIOS update utility, which is for Windows 10 only, from ACER and I'd updated BIOS from v1.05 to v.1.08. No changes in Windows. The UBUNTU MATE setup still is making same errors. I've tested ubuntu-mate-16.04-desktop-amd64.iso and ubuntu-mate-18.04.1-desktop-amd64.iso with same errors. I've search WEB and found working solution for me with GRUB startup option "rcu_nocbs=0-7" cause my AMD got 4 cores/ 8 threads. Second error during installation is related to ACER BIOS ACPI. UBUNTU startup fails again. GRUB boot option acpi=off didn't work. GRUB boot options from original Linpus above didn't work. Found in WEB working solution for me with GRUB startup option ivrs_ioapic[4]=00:14.0 ivrs_ioapic[5]=00:00.2 I've managed to install UBUNTU MATE 18.04.1 on my laptop. I've managed to install proprietary AMD driver 18.20 for Vega video chipset. GRUB boot options are "ro rcu_nocbs=0-7 ivrs_ioapic[4]=00:14.0 ivrs_ioapic[5]=00:00.2 quiet splash vt.handoff=1". UBUNTU MAte is running but still is getting some errors and X freeze some time - I will make extra bug report. I'm reporting from my new laptop. Copy of LOG files are attached. To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1786241/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp
