[Kernel-packages] [Bug 1798833] Re: Network unusable (>1s-5s pings) on e1000e
After coming back from the weekend, the issue is now also occurring on the 4.15.0-20 kernel. I am not sure what is up. I had tried the 4.15.0-22 and 4.15.0-36 kernels, prior to booting up 4.15.0-20 again. In this particular machine, I had tried resetting the power saving settings of the network card from a Windows install, per bug that could be related: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1785171 To make this issue ever more confusing, we have another DELL 7060 running 4.15.0-36 where the network card is working perfectly and the issue has not come up at all. >From my latest test on 4.15.0-20 and some discussion with TJ- in IRC, he asked me for some output to look at sysfs output from the card. Here it is: root@ae-abcd-40:~# uname -a Linux ae-abcd-40 4.15.0-20-generic #21~16.04.1-Ubuntu SMP Wed Apr 25 02:42:04 UTC 2018 x86_64 x86_64 x86_64 GNU/Linux root@ae-abcd-40:~# ping 192.168.1.1 PING 192.168.1.1 (192.168.1.1) 56(84) bytes of data. 64 bytes from 192.168.1.1: icmp_seq=1 ttl=64 time=0.226 ms 64 bytes from 192.168.1.1: icmp_seq=2 ttl=64 time=0.215 ms 64 bytes from 192.168.1.1: icmp_seq=3 ttl=64 time=0.170 ms ^C --- 192.168.1.1 ping statistics --- 3 packets transmitted, 3 received, 0% packet loss, time 2045ms rtt min/avg/max/mdev = 0.170/0.203/0.226/0.029 ms root@ae-abcd-40:~# apt udpate E: Invalid operation udpate root@ae-abcd-40:~# apt update Hit:1 http://us.archive.ubuntu.com/ubuntu xenial InRelease Get:2 http://us.archive.ubuntu.com/ubuntu xenial-updates InRelease [109 kB] Get:3 http://security.ubuntu.com/ubuntu xenial-security InRelease [107 kB] Get:4 http://us.archive.ubuntu.com/ubuntu xenial-backports InRelease [107 kB] Get:5 http://us.archive.ubuntu.com/ubuntu xenial-updates/main amd64 Packages [868 kB] Get:6 http://us.archive.ubuntu.com/ubuntu xenial-updates/main i386 Packages [776 kB] Get:7 http://us.archive.ubuntu.com/ubuntu xenial-updates/main Translation-en [353 kB] Get:8 http://us.archive.ubuntu.com/ubuntu xenial-updates/universe amd64 Packages [696 kB] Get:9 http://us.archive.ubuntu.com/ubuntu xenial-updates/universe i386 Packages [638 kB] Get:10 http://us.archive.ubuntu.com/ubuntu xenial-updates/universe Translation-en [282 kB] Get:11 http://security.ubuntu.com/ubuntu xenial-security/main amd64 Packages [573 kB] Get:12 http://security.ubuntu.com/ubuntu xenial-security/main i386 Packages [493 kB] 91% [12 Packages 92.5 kB/493 kB 19%]^C root@ae-abcd-40:~# ping 192.168.1.1 PING 192.168.1.1 (192.168.1.1) 56(84) bytes of data. 64 bytes from 192.168.1.1: icmp_seq=1 ttl=64 time=1068 ms 64 bytes from 192.168.1.1: icmp_seq=2 ttl=64 time=1001 ms ^C --- 192.168.1.1 ping statistics --- 3 packets transmitted, 2 received, 33% packet loss, time 2032ms rtt min/avg/max/mdev = 1001.626/1034.993/1068.361/33.383 ms, pipe 2 /sys/class/net/eno1/statistics/collisions=0 /sys/class/net/eno1/statistics/multicast=2 /sys/class/net/eno1/statistics/rx_bytes=4904919 /sys/class/net/eno1/statistics/rx_compressed=0 /sys/class/net/eno1/statistics/rx_crc_errors=12 /sys/class/net/eno1/statistics/rx_dropped=0 /sys/class/net/eno1/statistics/rx_errors=24 /sys/class/net/eno1/statistics/rx_fifo_errors=0 /sys/class/net/eno1/statistics/rx_frame_errors=0 /sys/class/net/eno1/statistics/rx_length_errors=0 /sys/class/net/eno1/statistics/rx_missed_errors=0 /sys/class/net/eno1/statistics/rx_nohandler=0 /sys/class/net/eno1/statistics/rx_over_errors=0 /sys/class/net/eno1/statistics/rx_packets=3306 /sys/class/net/eno1/statistics/tx_aborted_errors=0 /sys/class/net/eno1/statistics/tx_bytes=74577 /sys/class/net/eno1/statistics/tx_carrier_errors=0 /sys/class/net/eno1/statistics/tx_compressed=0 /sys/class/net/eno1/statistics/tx_dropped=0 /sys/class/net/eno1/statistics/tx_errors=0 /sys/class/net/eno1/statistics/tx_fifo_errors=0 /sys/class/net/eno1/statistics/tx_heartbeat_errors=0 /sys/class/net/eno1/statistics/tx_packets=924 /sys/class/net/eno1/statistics/tx_window_errors=0 -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1798833 Title: Network unusable (>1s-5s pings) on e1000e Status in linux package in Ubuntu: Incomplete Status in linux-hwe package in Ubuntu: New Status in linux-meta-hwe package in Ubuntu: Invalid Status in linux source package in Xenial: Invalid Status in linux-hwe source package in Xenial: New Status in linux-meta-hwe source package in Xenial: Invalid Status in linux source package in Bionic: Incomplete Status in linux-hwe source package in Bionic: Invalid Status in linux-meta-hwe source package in Bionic: Invalid Bug description: On DELL 7060 MicroFormFactor (MFF) machines with Intel network cards, installing any kernels above, but not including 4.15.0-20, break the network connectivity of the machine. Latest kernel where network card works: linux-image-4.15.0-20-generic 4.15.0-20.21~16.04.1 amd6
[Kernel-packages] [Bug 1798833] Re: Network unusable (>1s-5s pings) on e1000e
apport information ** Tags added: apport-collected ** Description changed: On DELL 7060 MicroFormFactor (MFF) machines with Intel network cards, installing any kernels above, but not including 4.15.0-20, break the network connectivity of the machine. Latest kernel where network card works: linux-image-4.15.0-20-generic 4.15.0-20.21~16.04.1 amd64Signed kernel image generic Tested kernels where network card breaks: 4.15.0-22 4.15.0-33 4.15.0-36 # lspci -nn -d ::0200 00:1f.6 Ethernet controller [0200]: Intel Corporation Device [8086:15bb] (rev 10) BIOS Information Vendor: Dell Inc. Version: 1.2.14 Release Date: 09/06/2018 To reproduce the issue: 1. Install any kernel starting on 4.15.0-22 or above 2. Boot the machine with the new kernel 3. ping the gateway (pings are in the sub 1ms range) 4. Attempt to do things that use the network, i.e. apt update or scp, etc. It may take a minute or so before things get hung, i.e. you will see apt update progress stop and the transfer rate drop down to just a few kb/s or simply say stalled. 4. Now ping the gateway again and you will see 1-5s pings, dropped packets 5. At this point network is no longer usable ProblemType: Bug DistroRelease: Ubuntu 16.04 Package: linux-generic-hwe-16.04 (not installed) ProcVersionSignature: Ubuntu 4.15.0-20.21~16.04.1-generic 4.15.17 Uname: Linux 4.15.0-20-generic x86_64 ApportVersion: 2.20.1-0ubuntu2.18 Architecture: amd64 CurrentDesktop: Unity Date: Fri Oct 19 10:35:08 2018 InstallationDate: Installed on 2016-08-25 (784 days ago) InstallationMedia: It ProcEnviron: TERM=xterm-256color PATH=(custom, no user) XDG_RUNTIME_DIR= LANG=en_US.UTF-8 SHELL=/bin/bash SourcePackage: linux-meta-hwe UpgradeStatus: No upgrade log present (probably fresh install) + --- + ApportVersion: 2.20.1-0ubuntu2.18 + Architecture: amd64 + AudioDevicesInUse: Error: command ['fuser', '-v', '/dev/snd/by-path', '/dev/snd/hwC0D2', '/dev/snd/hwC0D0', '/dev/snd/pcmC0D10p', '/dev/snd/pcmC0D9p', '/dev/snd/pcmC0D8p', '/dev/snd/pcmC0D7p', '/dev/snd/pcmC0D3p', '/dev/snd/pcmC0D2c', '/dev/snd/pcmC0D0c', '/dev/snd/pcmC0D0p', '/dev/snd/controlC0', '/dev/snd/seq', '/dev/snd/timer'] failed with exit code 1: + CurrentDesktop: Unity + DistroRelease: Ubuntu 16.04 + HibernationDevice: RESUME=UUID=726e9457-64eb-4ea3-9304-30bf6c37b9de + InstallationDate: Installed on 2016-08-25 (788 days ago) + InstallationMedia: It + IwConfig: + lono wireless extensions. + + enx00e112002c6f no wireless extensions. + + eno1 no wireless extensions. + MachineType: Dell Inc. OptiPlex 7060 + Package: linux (not installed) + ProcEnviron: + TERM=xterm-256color + PATH=(custom, no user) + XDG_RUNTIME_DIR= + LANG=en_US.UTF-8 + SHELL=/bin/bash + ProcFB: 0 inteldrmfb + ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-4.15.0-20-generic root=/dev/mapper/aevg-root ro quiet splash vt.handoff=7 + ProcVersionSignature: Ubuntu 4.15.0-20.21~16.04.1-generic 4.15.17 + PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No PulseAudio daemon running, or not running as session daemon. + RelatedPackageVersions: + linux-restricted-modules-4.15.0-20-generic N/A + linux-backports-modules-4.15.0-20-generic N/A + linux-firmware 1.157.20 + RfKill: + + Tags: xenial xenial + Uname: Linux 4.15.0-20-generic x86_64 + UpgradeStatus: No upgrade log present (probably fresh install) + UserGroups: + + _MarkForUpload: True + dmi.bios.date: 09/06/2018 + dmi.bios.vendor: Dell Inc. + dmi.bios.version: 1.2.14 + dmi.board.name: 04MFRM + dmi.board.vendor: Dell Inc. + dmi.board.version: A01 + dmi.chassis.type: 3 + dmi.chassis.vendor: Dell Inc. + dmi.modalias: dmi:bvnDellInc.:bvr1.2.14:bd09/06/2018:svnDellInc.:pnOptiPlex7060:pvr:rvnDellInc.:rn04MFRM:rvrA01:cvnDellInc.:ct3:cvr: + dmi.product.family: OptiPlex + dmi.product.name: OptiPlex 7060 + dmi.sys.vendor: Dell Inc. ** Attachment added: "AlsaInfo.txt" https://bugs.launchpad.net/bugs/1798833/+attachment/5204472/+files/AlsaInfo.txt -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1798833 Title: Network unusable (>1s-5s pings) on e1000e Status in linux package in Ubuntu: Incomplete Status in linux-hwe package in Ubuntu: New Status in linux-meta-hwe package in Ubuntu: Invalid Status in linux source package in Xenial: Invalid Status in linux-hwe source package in Xenial: New Status in linux-meta-hwe source package in Xenial: Invalid Status in linux source package in Bionic: Incomplete Status in linux-hwe source package in Bionic: Invalid Status in linux-meta-hwe source package in Bionic: Invalid Bug description: On DELL 7060 MicroFormFactor (MFF) machines with Intel network cards, installing any kernels above, b
[Kernel-packages] [Bug 1798833] Re: Network unusable (>1s-5s pings) on e1000e
** Also affects: linux-hwe (Ubuntu) Importance: Undecided Status: New ** Also affects: linux-hwe (Ubuntu Xenial) Importance: Undecided Status: New ** Also affects: linux-meta-hwe (Ubuntu Xenial) Importance: Undecided Status: New ** Changed in: linux-meta-hwe (Ubuntu) Status: New => Invalid ** Also affects: linux (Ubuntu) Importance: Undecided Status: New ** Also affects: linux (Ubuntu Bionic) Importance: Undecided Status: New ** Also affects: linux-hwe (Ubuntu Bionic) Importance: Undecided Status: New ** Also affects: linux-meta-hwe (Ubuntu Bionic) Importance: Undecided Status: New ** Changed in: linux (Ubuntu Xenial) Status: New => Invalid ** Changed in: linux-hwe (Ubuntu Bionic) Status: New => Invalid ** Changed in: linux-meta-hwe (Ubuntu Xenial) Status: New => Invalid ** Changed in: linux-meta-hwe (Ubuntu Bionic) Status: New => Invalid -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1798833 Title: Network unusable (>1s-5s pings) on e1000e Status in linux package in Ubuntu: Incomplete Status in linux-hwe package in Ubuntu: New Status in linux-meta-hwe package in Ubuntu: Invalid Status in linux source package in Xenial: Invalid Status in linux-hwe source package in Xenial: New Status in linux-meta-hwe source package in Xenial: Invalid Status in linux source package in Bionic: Incomplete Status in linux-hwe source package in Bionic: Invalid Status in linux-meta-hwe source package in Bionic: Invalid Bug description: On DELL 7060 MicroFormFactor (MFF) machines with Intel network cards, installing any kernels above, but not including 4.15.0-20, break the network connectivity of the machine. Latest kernel where network card works: linux-image-4.15.0-20-generic 4.15.0-20.21~16.04.1 amd64Signed kernel image generic Tested kernels where network card breaks: 4.15.0-22 4.15.0-33 4.15.0-36 # lspci -nn -d ::0200 00:1f.6 Ethernet controller [0200]: Intel Corporation Device [8086:15bb] (rev 10) BIOS Information Vendor: Dell Inc. Version: 1.2.14 Release Date: 09/06/2018 To reproduce the issue: 1. Install any kernel starting on 4.15.0-22 or above 2. Boot the machine with the new kernel 3. ping the gateway (pings are in the sub 1ms range) 4. Attempt to do things that use the network, i.e. apt update or scp, etc. It may take a minute or so before things get hung, i.e. you will see apt update progress stop and the transfer rate drop down to just a few kb/s or simply say stalled. 4. Now ping the gateway again and you will see 1-5s pings, dropped packets 5. At this point network is no longer usable ProblemType: Bug DistroRelease: Ubuntu 16.04 Package: linux-generic-hwe-16.04 (not installed) ProcVersionSignature: Ubuntu 4.15.0-20.21~16.04.1-generic 4.15.17 Uname: Linux 4.15.0-20-generic x86_64 ApportVersion: 2.20.1-0ubuntu2.18 Architecture: amd64 CurrentDesktop: Unity Date: Fri Oct 19 10:35:08 2018 InstallationDate: Installed on 2016-08-25 (784 days ago) InstallationMedia: It ProcEnviron: TERM=xterm-256color PATH=(custom, no user) XDG_RUNTIME_DIR= LANG=en_US.UTF-8 SHELL=/bin/bash SourcePackage: linux-meta-hwe UpgradeStatus: No upgrade log present (probably fresh install) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1798833/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp