Public bug reported:

Backstory: The discrete touchpad enable/disable switch does not work on
Ubuntu but works perfectly on windows. This is probably an issue of the
msi_wmi drivers, so I tried to find a solution.

Followed the instructions here -
https://wiki.ubuntu.com/Kernel/Reference/WMI

ACPI dump error - AE_NOT_EXIST
Logs - https://pastebin.com/BKCHpie4

WMI dump error - AE_NOT_FOUND
Logs - https://pastebin.com/aY6ngxzh

The problem persists in 4.19 kernel.

ProblemType: Bug
DistroRelease: Ubuntu 18.04
Package: linux-image-4.15.0-38-generic 4.15.0-38.41
ProcVersionSignature: Ubuntu 4.15.0-38.41-generic 4.15.18
Uname: Linux 4.15.0-38-generic x86_64
NonfreeKernelModules: nvidia_modeset nvidia
ApportVersion: 2.20.9-0ubuntu7.4
Architecture: amd64
AudioDevicesInUse:
 USER        PID ACCESS COMMAND
 /dev/snd/controlC0:  pratyush   4060 F.... pulseaudio
CurrentDesktop: ubuntu:GNOME
Date: Wed Nov  7 12:02:12 2018
InstallationDate: Installed on 2018-09-17 (50 days ago)
InstallationMedia: Ubuntu 18.04.1 LTS "Bionic Beaver" - Release amd64 (20180725)
Lsusb:
 Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
 Bus 001 Device 002: ID 1038:1122 SteelSeries ApS
 Bus 001 Device 004: ID 8087:0aaa Intel Corp.
 Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
MachineType: Micro-Star International Co., Ltd. GS65 Stealth Thin 8RF
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.15.0-38-generic 
root=UUID=dba04826-1b60-412d-b2f4-06f876af3f8f ro acpi_osi=! "acpi_osi=Windows 
2009" quiet splash acpi_backlight=vendor nouveau.runpm=0 vt.handoff=1
RelatedPackageVersions:
 linux-restricted-modules-4.15.0-38-generic N/A
 linux-backports-modules-4.15.0-38-generic  N/A
 linux-firmware                             1.173.1
SourcePackage: linux
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 08/27/2018
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: E16Q2IMS.10E
dmi.board.asset.tag: Default string
dmi.board.name: MS-16Q2
dmi.board.vendor: Micro-Star International Co., Ltd.
dmi.board.version: REV:1.0
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: Micro-Star International Co., Ltd.
dmi.chassis.version: N/A
dmi.modalias: 
dmi:bvnAmericanMegatrendsInc.:bvrE16Q2IMS.10E:bd08/27/2018:svnMicro-StarInternationalCo.,Ltd.:pnGS65StealthThin8RF:pvrREV1.0:rvnMicro-StarInternationalCo.,Ltd.:rnMS-16Q2:rvrREV1.0:cvnMicro-StarInternationalCo.,Ltd.:ct10:cvrN/A:
dmi.product.family: GS
dmi.product.name: GS65 Stealth Thin 8RF
dmi.product.version: REV:1.0
dmi.sys.vendor: Micro-Star International Co., Ltd.

** Affects: linux (Ubuntu)
     Importance: Undecided
         Status: New


** Tags: amd64 apport-bug bionic

-- 
You received this bug notification because you are a member of Kernel
Packages, which is subscribed to linux in Ubuntu.
https://bugs.launchpad.net/bugs/1802052

Title:
  WMI Error - ACPI Exception AE_NOT_FOUND

Status in linux package in Ubuntu:
  New

Bug description:
  Backstory: The discrete touchpad enable/disable switch does not work
  on Ubuntu but works perfectly on windows. This is probably an issue of
  the msi_wmi drivers, so I tried to find a solution.

  Followed the instructions here -
  https://wiki.ubuntu.com/Kernel/Reference/WMI

  ACPI dump error - AE_NOT_EXIST
  Logs - https://pastebin.com/BKCHpie4

  WMI dump error - AE_NOT_FOUND
  Logs - https://pastebin.com/aY6ngxzh

  The problem persists in 4.19 kernel.

  ProblemType: Bug
  DistroRelease: Ubuntu 18.04
  Package: linux-image-4.15.0-38-generic 4.15.0-38.41
  ProcVersionSignature: Ubuntu 4.15.0-38.41-generic 4.15.18
  Uname: Linux 4.15.0-38-generic x86_64
  NonfreeKernelModules: nvidia_modeset nvidia
  ApportVersion: 2.20.9-0ubuntu7.4
  Architecture: amd64
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC0:  pratyush   4060 F.... pulseaudio
  CurrentDesktop: ubuntu:GNOME
  Date: Wed Nov  7 12:02:12 2018
  InstallationDate: Installed on 2018-09-17 (50 days ago)
  InstallationMedia: Ubuntu 18.04.1 LTS "Bionic Beaver" - Release amd64 
(20180725)
  Lsusb:
   Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
   Bus 001 Device 002: ID 1038:1122 SteelSeries ApS
   Bus 001 Device 004: ID 8087:0aaa Intel Corp.
   Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
  MachineType: Micro-Star International Co., Ltd. GS65 Stealth Thin 8RF
  ProcFB: 0 inteldrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.15.0-38-generic 
root=UUID=dba04826-1b60-412d-b2f4-06f876af3f8f ro acpi_osi=! "acpi_osi=Windows 
2009" quiet splash acpi_backlight=vendor nouveau.runpm=0 vt.handoff=1
  RelatedPackageVersions:
   linux-restricted-modules-4.15.0-38-generic N/A
   linux-backports-modules-4.15.0-38-generic  N/A
   linux-firmware                             1.173.1
  SourcePackage: linux
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 08/27/2018
  dmi.bios.vendor: American Megatrends Inc.
  dmi.bios.version: E16Q2IMS.10E
  dmi.board.asset.tag: Default string
  dmi.board.name: MS-16Q2
  dmi.board.vendor: Micro-Star International Co., Ltd.
  dmi.board.version: REV:1.0
  dmi.chassis.asset.tag: No Asset Tag
  dmi.chassis.type: 10
  dmi.chassis.vendor: Micro-Star International Co., Ltd.
  dmi.chassis.version: N/A
  dmi.modalias: 
dmi:bvnAmericanMegatrendsInc.:bvrE16Q2IMS.10E:bd08/27/2018:svnMicro-StarInternationalCo.,Ltd.:pnGS65StealthThin8RF:pvrREV1.0:rvnMicro-StarInternationalCo.,Ltd.:rnMS-16Q2:rvrREV1.0:cvnMicro-StarInternationalCo.,Ltd.:ct10:cvrN/A:
  dmi.product.family: GS
  dmi.product.name: GS65 Stealth Thin 8RF
  dmi.product.version: REV:1.0
  dmi.sys.vendor: Micro-Star International Co., Ltd.

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