[Kernel-packages] [Bug 1813820] Re: Waking from Suspend causes screen to appear with grey static (like a TV with no signal)
Similar issues on the HP Envy 13 x360 (Ryzen 3500U) I've attached the dmesg of a an attempted suspend. Could be related to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1842785 https://bugs.launchpad.net/ubuntu/+source/plasma-desktop/+bug/1849084 ** Attachment added: "dmesg" https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1813820/+attachment/5352863/+files/dmesg -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1813820 Title: Waking from Suspend causes screen to appear with grey static (like a TV with no signal) Status in linux package in Ubuntu: Confirmed Bug description: I am running Kubuntu 18.10. This is the PH517-61 Acer Predator Helios 500 with the Ryzen processor. My first issue I need to deal with is Suspend. I have temporarily disabled suspend in the kcmshell5 configuration. If I do let the laptop suspend and then hit the keyboard I get what appears to be a 1950s TV with no signal. At this point I manually power down and then power up again and am able to view things on screen. Running these commands I get this information: $ journalctl -b -g suspend Compiled without pattern matching support $ journalctl -b -p3 -- Logs begin at Sun 2019-01-27 22:00:42 CST, end at Mon 2019-01-28 21:01:54 CST. -- Jan 28 20:40:33 craig-Predator-PH517-61 kernel: tpm_crb MSFT0101:00: can't request region for resource [mem 0xdf775000-0xdf778fff] Jan 28 20:40:42 craig-Predator-PH517-61 spice-vdagent[2100]: Cannot access vdagent virtio channel /dev/virtio-ports/com.redhat.spice.0 $ uname -a Linux craig-Predator-PH517-61 4.18.0-13-generic #14-Ubuntu SMP Wed Dec 5 09:04:24 UTC 2018 x86_64 x86_64 x86_64 GNU/Linux This is a Vega 56 card but Kubuntu seems to think it is a Vega 64: $ lspci -k | grep -EA3 'VGA|3D|Display' 08:00.0 VGA compatible controller: Advanced Micro Devices, Inc. [AMD/ATI] Vega 10 XT [Radeon RX Vega 64] (rev c7) Subsystem: Acer Incorporated [ALI] Vega 10 XT [Radeon RX Vega 64] Kernel driver in use: amdgpu Kernel modules: amdgpu $ glxinfo | grep "OpenGL version" OpenGL version string: 4.4 (Compatibility Profile) Mesa 18.2.2 I will attempt to flesh this out more when I get home. --- ProblemType: Bug ApportVersion: 2.20.10-0ubuntu13.1 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC1: craig 2094 F pulseaudio /dev/snd/controlC0: craig 2094 F pulseaudio CurrentDesktop: KDE DistroRelease: Ubuntu 18.10 InstallationDate: Installed on 2019-01-28 (1 days ago) InstallationMedia: Kubuntu 18.10 "Cosmic Cuttlefish" - Release amd64 (20181017.2) MachineType: Acer Predator PH517-61 Package: linux (not installed) ProcFB: 0 amdgpudrmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.18.0-13-generic root=UUID=5f69d6c1-716a-41ac-a88c-b271a71ce5a0 ro quiet splash vt.handoff=1 ProcVersionSignature: Ubuntu 4.18.0-13.14-generic 4.18.17 RelatedPackageVersions: linux-restricted-modules-4.18.0-13-generic N/A linux-backports-modules-4.18.0-13-generic N/A linux-firmware 1.175.1 Tags: cosmic Uname: Linux 4.18.0-13-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo _MarkForUpload: True dmi.bios.date: 10/12/2018 dmi.bios.vendor: Insyde Corp. dmi.bios.version: V1.07 dmi.board.asset.tag: Type2 - Board Asset Tag dmi.board.name: Cayman_PRS dmi.board.vendor: PRS dmi.board.version: V1.07 dmi.chassis.type: 10 dmi.chassis.vendor: Chassis Manufacturer dmi.chassis.version: Chassis Version dmi.modalias: dmi:bvnInsydeCorp.:bvrV1.07:bd10/12/2018:svnAcer:pnPredatorPH517-61:pvrV1.07:rvnPRS:rnCayman_PRS:rvrV1.07:cvnChassisManufacturer:ct10:cvrChassisVersion: dmi.product.family: Predator Helios 500 dmi.product.name: Predator PH517-61 dmi.product.sku: dmi.product.version: V1.07 dmi.sys.vendor: Acer To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1813820/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp
[Kernel-packages] [Bug 1813820] Re: Waking from Suspend causes screen to appear with grey static (like a TV with no signal)
today I started to follow the steps here: https://wiki.ubuntu.com/DebuggingKernelSuspend I found this in the dmesg after replicating the problem with pm_trace [0.950964] Magic number: 0:66:1001 [0.950965] hash matches drivers/base/power/main.c:1012 Is there more going on here perhaps than a video driver? Not sure what else to do with this information. ** Attachment added: "dmesg_post_boot-Mac-removed.txt" https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1813820/+attachment/5263125/+files/dmesg_post_boot-Mac-removed.txt -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1813820 Title: Waking from Suspend causes screen to appear with grey static (like a TV with no signal) Status in linux package in Ubuntu: Confirmed Bug description: I am running Kubuntu 18.10. This is the PH517-61 Acer Predator Helios 500 with the Ryzen processor. My first issue I need to deal with is Suspend. I have temporarily disabled suspend in the kcmshell5 configuration. If I do let the laptop suspend and then hit the keyboard I get what appears to be a 1950s TV with no signal. At this point I manually power down and then power up again and am able to view things on screen. Running these commands I get this information: $ journalctl -b -g suspend Compiled without pattern matching support $ journalctl -b -p3 -- Logs begin at Sun 2019-01-27 22:00:42 CST, end at Mon 2019-01-28 21:01:54 CST. -- Jan 28 20:40:33 craig-Predator-PH517-61 kernel: tpm_crb MSFT0101:00: can't request region for resource [mem 0xdf775000-0xdf778fff] Jan 28 20:40:42 craig-Predator-PH517-61 spice-vdagent[2100]: Cannot access vdagent virtio channel /dev/virtio-ports/com.redhat.spice.0 $ uname -a Linux craig-Predator-PH517-61 4.18.0-13-generic #14-Ubuntu SMP Wed Dec 5 09:04:24 UTC 2018 x86_64 x86_64 x86_64 GNU/Linux This is a Vega 56 card but Kubuntu seems to think it is a Vega 64: $ lspci -k | grep -EA3 'VGA|3D|Display' 08:00.0 VGA compatible controller: Advanced Micro Devices, Inc. [AMD/ATI] Vega 10 XT [Radeon RX Vega 64] (rev c7) Subsystem: Acer Incorporated [ALI] Vega 10 XT [Radeon RX Vega 64] Kernel driver in use: amdgpu Kernel modules: amdgpu $ glxinfo | grep "OpenGL version" OpenGL version string: 4.4 (Compatibility Profile) Mesa 18.2.2 I will attempt to flesh this out more when I get home. --- ProblemType: Bug ApportVersion: 2.20.10-0ubuntu13.1 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC1: craig 2094 F pulseaudio /dev/snd/controlC0: craig 2094 F pulseaudio CurrentDesktop: KDE DistroRelease: Ubuntu 18.10 InstallationDate: Installed on 2019-01-28 (1 days ago) InstallationMedia: Kubuntu 18.10 "Cosmic Cuttlefish" - Release amd64 (20181017.2) MachineType: Acer Predator PH517-61 Package: linux (not installed) ProcFB: 0 amdgpudrmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.18.0-13-generic root=UUID=5f69d6c1-716a-41ac-a88c-b271a71ce5a0 ro quiet splash vt.handoff=1 ProcVersionSignature: Ubuntu 4.18.0-13.14-generic 4.18.17 RelatedPackageVersions: linux-restricted-modules-4.18.0-13-generic N/A linux-backports-modules-4.18.0-13-generic N/A linux-firmware 1.175.1 Tags: cosmic Uname: Linux 4.18.0-13-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo _MarkForUpload: True dmi.bios.date: 10/12/2018 dmi.bios.vendor: Insyde Corp. dmi.bios.version: V1.07 dmi.board.asset.tag: Type2 - Board Asset Tag dmi.board.name: Cayman_PRS dmi.board.vendor: PRS dmi.board.version: V1.07 dmi.chassis.type: 10 dmi.chassis.vendor: Chassis Manufacturer dmi.chassis.version: Chassis Version dmi.modalias: dmi:bvnInsydeCorp.:bvrV1.07:bd10/12/2018:svnAcer:pnPredatorPH517-61:pvrV1.07:rvnPRS:rnCayman_PRS:rvrV1.07:cvnChassisManufacturer:ct10:cvrChassisVersion: dmi.product.family: Predator Helios 500 dmi.product.name: Predator PH517-61 dmi.product.sku: dmi.product.version: V1.07 dmi.sys.vendor: Acer To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1813820/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp
[Kernel-packages] [Bug 1813820] Re: Waking from Suspend causes screen to appear with grey static (like a TV with no signal)
if by chance this is an Acer UEFI bug is there somewhere else I could report it? either in launchpad or upstream? -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1813820 Title: Waking from Suspend causes screen to appear with grey static (like a TV with no signal) Status in linux package in Ubuntu: Confirmed Bug description: I am running Kubuntu 18.10. This is the PH517-61 Acer Predator Helios 500 with the Ryzen processor. My first issue I need to deal with is Suspend. I have temporarily disabled suspend in the kcmshell5 configuration. If I do let the laptop suspend and then hit the keyboard I get what appears to be a 1950s TV with no signal. At this point I manually power down and then power up again and am able to view things on screen. Running these commands I get this information: $ journalctl -b -g suspend Compiled without pattern matching support $ journalctl -b -p3 -- Logs begin at Sun 2019-01-27 22:00:42 CST, end at Mon 2019-01-28 21:01:54 CST. -- Jan 28 20:40:33 craig-Predator-PH517-61 kernel: tpm_crb MSFT0101:00: can't request region for resource [mem 0xdf775000-0xdf778fff] Jan 28 20:40:42 craig-Predator-PH517-61 spice-vdagent[2100]: Cannot access vdagent virtio channel /dev/virtio-ports/com.redhat.spice.0 $ uname -a Linux craig-Predator-PH517-61 4.18.0-13-generic #14-Ubuntu SMP Wed Dec 5 09:04:24 UTC 2018 x86_64 x86_64 x86_64 GNU/Linux This is a Vega 56 card but Kubuntu seems to think it is a Vega 64: $ lspci -k | grep -EA3 'VGA|3D|Display' 08:00.0 VGA compatible controller: Advanced Micro Devices, Inc. [AMD/ATI] Vega 10 XT [Radeon RX Vega 64] (rev c7) Subsystem: Acer Incorporated [ALI] Vega 10 XT [Radeon RX Vega 64] Kernel driver in use: amdgpu Kernel modules: amdgpu $ glxinfo | grep "OpenGL version" OpenGL version string: 4.4 (Compatibility Profile) Mesa 18.2.2 I will attempt to flesh this out more when I get home. --- ProblemType: Bug ApportVersion: 2.20.10-0ubuntu13.1 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC1: craig 2094 F pulseaudio /dev/snd/controlC0: craig 2094 F pulseaudio CurrentDesktop: KDE DistroRelease: Ubuntu 18.10 InstallationDate: Installed on 2019-01-28 (1 days ago) InstallationMedia: Kubuntu 18.10 "Cosmic Cuttlefish" - Release amd64 (20181017.2) MachineType: Acer Predator PH517-61 Package: linux (not installed) ProcFB: 0 amdgpudrmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.18.0-13-generic root=UUID=5f69d6c1-716a-41ac-a88c-b271a71ce5a0 ro quiet splash vt.handoff=1 ProcVersionSignature: Ubuntu 4.18.0-13.14-generic 4.18.17 RelatedPackageVersions: linux-restricted-modules-4.18.0-13-generic N/A linux-backports-modules-4.18.0-13-generic N/A linux-firmware 1.175.1 Tags: cosmic Uname: Linux 4.18.0-13-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo _MarkForUpload: True dmi.bios.date: 10/12/2018 dmi.bios.vendor: Insyde Corp. dmi.bios.version: V1.07 dmi.board.asset.tag: Type2 - Board Asset Tag dmi.board.name: Cayman_PRS dmi.board.vendor: PRS dmi.board.version: V1.07 dmi.chassis.type: 10 dmi.chassis.vendor: Chassis Manufacturer dmi.chassis.version: Chassis Version dmi.modalias: dmi:bvnInsydeCorp.:bvrV1.07:bd10/12/2018:svnAcer:pnPredatorPH517-61:pvrV1.07:rvnPRS:rnCayman_PRS:rvrV1.07:cvnChassisManufacturer:ct10:cvrChassisVersion: dmi.product.family: Predator Helios 500 dmi.product.name: Predator PH517-61 dmi.product.sku: dmi.product.version: V1.07 dmi.sys.vendor: Acer To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1813820/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp
[Kernel-packages] [Bug 1813820] Re: Waking from Suspend causes screen to appear with grey static (like a TV with no signal)
tested the kernel from here today with the same result: https://kernel.ubuntu.com/~kernel-ppa/mainline/v5.1-rc4/ generic amd64 -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1813820 Title: Waking from Suspend causes screen to appear with grey static (like a TV with no signal) Status in linux package in Ubuntu: Confirmed Bug description: I am running Kubuntu 18.10. This is the PH517-61 Acer Predator Helios 500 with the Ryzen processor. My first issue I need to deal with is Suspend. I have temporarily disabled suspend in the kcmshell5 configuration. If I do let the laptop suspend and then hit the keyboard I get what appears to be a 1950s TV with no signal. At this point I manually power down and then power up again and am able to view things on screen. Running these commands I get this information: $ journalctl -b -g suspend Compiled without pattern matching support $ journalctl -b -p3 -- Logs begin at Sun 2019-01-27 22:00:42 CST, end at Mon 2019-01-28 21:01:54 CST. -- Jan 28 20:40:33 craig-Predator-PH517-61 kernel: tpm_crb MSFT0101:00: can't request region for resource [mem 0xdf775000-0xdf778fff] Jan 28 20:40:42 craig-Predator-PH517-61 spice-vdagent[2100]: Cannot access vdagent virtio channel /dev/virtio-ports/com.redhat.spice.0 $ uname -a Linux craig-Predator-PH517-61 4.18.0-13-generic #14-Ubuntu SMP Wed Dec 5 09:04:24 UTC 2018 x86_64 x86_64 x86_64 GNU/Linux This is a Vega 56 card but Kubuntu seems to think it is a Vega 64: $ lspci -k | grep -EA3 'VGA|3D|Display' 08:00.0 VGA compatible controller: Advanced Micro Devices, Inc. [AMD/ATI] Vega 10 XT [Radeon RX Vega 64] (rev c7) Subsystem: Acer Incorporated [ALI] Vega 10 XT [Radeon RX Vega 64] Kernel driver in use: amdgpu Kernel modules: amdgpu $ glxinfo | grep "OpenGL version" OpenGL version string: 4.4 (Compatibility Profile) Mesa 18.2.2 I will attempt to flesh this out more when I get home. --- ProblemType: Bug ApportVersion: 2.20.10-0ubuntu13.1 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC1: craig 2094 F pulseaudio /dev/snd/controlC0: craig 2094 F pulseaudio CurrentDesktop: KDE DistroRelease: Ubuntu 18.10 InstallationDate: Installed on 2019-01-28 (1 days ago) InstallationMedia: Kubuntu 18.10 "Cosmic Cuttlefish" - Release amd64 (20181017.2) MachineType: Acer Predator PH517-61 Package: linux (not installed) ProcFB: 0 amdgpudrmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.18.0-13-generic root=UUID=5f69d6c1-716a-41ac-a88c-b271a71ce5a0 ro quiet splash vt.handoff=1 ProcVersionSignature: Ubuntu 4.18.0-13.14-generic 4.18.17 RelatedPackageVersions: linux-restricted-modules-4.18.0-13-generic N/A linux-backports-modules-4.18.0-13-generic N/A linux-firmware 1.175.1 Tags: cosmic Uname: Linux 4.18.0-13-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo _MarkForUpload: True dmi.bios.date: 10/12/2018 dmi.bios.vendor: Insyde Corp. dmi.bios.version: V1.07 dmi.board.asset.tag: Type2 - Board Asset Tag dmi.board.name: Cayman_PRS dmi.board.vendor: PRS dmi.board.version: V1.07 dmi.chassis.type: 10 dmi.chassis.vendor: Chassis Manufacturer dmi.chassis.version: Chassis Version dmi.modalias: dmi:bvnInsydeCorp.:bvrV1.07:bd10/12/2018:svnAcer:pnPredatorPH517-61:pvrV1.07:rvnPRS:rnCayman_PRS:rvrV1.07:cvnChassisManufacturer:ct10:cvrChassisVersion: dmi.product.family: Predator Helios 500 dmi.product.name: Predator PH517-61 dmi.product.sku: dmi.product.version: V1.07 dmi.sys.vendor: Acer To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1813820/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp
[Kernel-packages] [Bug 1813820] Re: Waking from Suspend causes screen to appear with grey static (like a TV with no signal)
Reported here: https://bugs.freedesktop.org/show_bug.cgi?id=110117 ** Bug watch added: freedesktop.org Bugzilla #110117 https://bugs.freedesktop.org/show_bug.cgi?id=110117 -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1813820 Title: Waking from Suspend causes screen to appear with grey static (like a TV with no signal) Status in linux package in Ubuntu: Confirmed Bug description: I am running Kubuntu 18.10. This is the PH517-61 Acer Predator Helios 500 with the Ryzen processor. My first issue I need to deal with is Suspend. I have temporarily disabled suspend in the kcmshell5 configuration. If I do let the laptop suspend and then hit the keyboard I get what appears to be a 1950s TV with no signal. At this point I manually power down and then power up again and am able to view things on screen. Running these commands I get this information: $ journalctl -b -g suspend Compiled without pattern matching support $ journalctl -b -p3 -- Logs begin at Sun 2019-01-27 22:00:42 CST, end at Mon 2019-01-28 21:01:54 CST. -- Jan 28 20:40:33 craig-Predator-PH517-61 kernel: tpm_crb MSFT0101:00: can't request region for resource [mem 0xdf775000-0xdf778fff] Jan 28 20:40:42 craig-Predator-PH517-61 spice-vdagent[2100]: Cannot access vdagent virtio channel /dev/virtio-ports/com.redhat.spice.0 $ uname -a Linux craig-Predator-PH517-61 4.18.0-13-generic #14-Ubuntu SMP Wed Dec 5 09:04:24 UTC 2018 x86_64 x86_64 x86_64 GNU/Linux This is a Vega 56 card but Kubuntu seems to think it is a Vega 64: $ lspci -k | grep -EA3 'VGA|3D|Display' 08:00.0 VGA compatible controller: Advanced Micro Devices, Inc. [AMD/ATI] Vega 10 XT [Radeon RX Vega 64] (rev c7) Subsystem: Acer Incorporated [ALI] Vega 10 XT [Radeon RX Vega 64] Kernel driver in use: amdgpu Kernel modules: amdgpu $ glxinfo | grep "OpenGL version" OpenGL version string: 4.4 (Compatibility Profile) Mesa 18.2.2 I will attempt to flesh this out more when I get home. --- ProblemType: Bug ApportVersion: 2.20.10-0ubuntu13.1 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC1: craig 2094 F pulseaudio /dev/snd/controlC0: craig 2094 F pulseaudio CurrentDesktop: KDE DistroRelease: Ubuntu 18.10 InstallationDate: Installed on 2019-01-28 (1 days ago) InstallationMedia: Kubuntu 18.10 "Cosmic Cuttlefish" - Release amd64 (20181017.2) MachineType: Acer Predator PH517-61 Package: linux (not installed) ProcFB: 0 amdgpudrmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.18.0-13-generic root=UUID=5f69d6c1-716a-41ac-a88c-b271a71ce5a0 ro quiet splash vt.handoff=1 ProcVersionSignature: Ubuntu 4.18.0-13.14-generic 4.18.17 RelatedPackageVersions: linux-restricted-modules-4.18.0-13-generic N/A linux-backports-modules-4.18.0-13-generic N/A linux-firmware 1.175.1 Tags: cosmic Uname: Linux 4.18.0-13-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo _MarkForUpload: True dmi.bios.date: 10/12/2018 dmi.bios.vendor: Insyde Corp. dmi.bios.version: V1.07 dmi.board.asset.tag: Type2 - Board Asset Tag dmi.board.name: Cayman_PRS dmi.board.vendor: PRS dmi.board.version: V1.07 dmi.chassis.type: 10 dmi.chassis.vendor: Chassis Manufacturer dmi.chassis.version: Chassis Version dmi.modalias: dmi:bvnInsydeCorp.:bvrV1.07:bd10/12/2018:svnAcer:pnPredatorPH517-61:pvrV1.07:rvnPRS:rnCayman_PRS:rvrV1.07:cvnChassisManufacturer:ct10:cvrChassisVersion: dmi.product.family: Predator Helios 500 dmi.product.name: Predator PH517-61 dmi.product.sku: dmi.product.version: V1.07 dmi.sys.vendor: Acer To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1813820/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp
[Kernel-packages] [Bug 1813820] Re: Waking from Suspend causes screen to appear with grey static (like a TV with no signal)
I don't see any error after the resume. The system is apparently alive, so it's more likely to ba graphics driver issue. Please follow comment #23, to let upstream maintainer debug this. -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1813820 Title: Waking from Suspend causes screen to appear with grey static (like a TV with no signal) Status in linux package in Ubuntu: Confirmed Bug description: I am running Kubuntu 18.10. This is the PH517-61 Acer Predator Helios 500 with the Ryzen processor. My first issue I need to deal with is Suspend. I have temporarily disabled suspend in the kcmshell5 configuration. If I do let the laptop suspend and then hit the keyboard I get what appears to be a 1950s TV with no signal. At this point I manually power down and then power up again and am able to view things on screen. Running these commands I get this information: $ journalctl -b -g suspend Compiled without pattern matching support $ journalctl -b -p3 -- Logs begin at Sun 2019-01-27 22:00:42 CST, end at Mon 2019-01-28 21:01:54 CST. -- Jan 28 20:40:33 craig-Predator-PH517-61 kernel: tpm_crb MSFT0101:00: can't request region for resource [mem 0xdf775000-0xdf778fff] Jan 28 20:40:42 craig-Predator-PH517-61 spice-vdagent[2100]: Cannot access vdagent virtio channel /dev/virtio-ports/com.redhat.spice.0 $ uname -a Linux craig-Predator-PH517-61 4.18.0-13-generic #14-Ubuntu SMP Wed Dec 5 09:04:24 UTC 2018 x86_64 x86_64 x86_64 GNU/Linux This is a Vega 56 card but Kubuntu seems to think it is a Vega 64: $ lspci -k | grep -EA3 'VGA|3D|Display' 08:00.0 VGA compatible controller: Advanced Micro Devices, Inc. [AMD/ATI] Vega 10 XT [Radeon RX Vega 64] (rev c7) Subsystem: Acer Incorporated [ALI] Vega 10 XT [Radeon RX Vega 64] Kernel driver in use: amdgpu Kernel modules: amdgpu $ glxinfo | grep "OpenGL version" OpenGL version string: 4.4 (Compatibility Profile) Mesa 18.2.2 I will attempt to flesh this out more when I get home. --- ProblemType: Bug ApportVersion: 2.20.10-0ubuntu13.1 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC1: craig 2094 F pulseaudio /dev/snd/controlC0: craig 2094 F pulseaudio CurrentDesktop: KDE DistroRelease: Ubuntu 18.10 InstallationDate: Installed on 2019-01-28 (1 days ago) InstallationMedia: Kubuntu 18.10 "Cosmic Cuttlefish" - Release amd64 (20181017.2) MachineType: Acer Predator PH517-61 Package: linux (not installed) ProcFB: 0 amdgpudrmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.18.0-13-generic root=UUID=5f69d6c1-716a-41ac-a88c-b271a71ce5a0 ro quiet splash vt.handoff=1 ProcVersionSignature: Ubuntu 4.18.0-13.14-generic 4.18.17 RelatedPackageVersions: linux-restricted-modules-4.18.0-13-generic N/A linux-backports-modules-4.18.0-13-generic N/A linux-firmware 1.175.1 Tags: cosmic Uname: Linux 4.18.0-13-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo _MarkForUpload: True dmi.bios.date: 10/12/2018 dmi.bios.vendor: Insyde Corp. dmi.bios.version: V1.07 dmi.board.asset.tag: Type2 - Board Asset Tag dmi.board.name: Cayman_PRS dmi.board.vendor: PRS dmi.board.version: V1.07 dmi.chassis.type: 10 dmi.chassis.vendor: Chassis Manufacturer dmi.chassis.version: Chassis Version dmi.modalias: dmi:bvnInsydeCorp.:bvrV1.07:bd10/12/2018:svnAcer:pnPredatorPH517-61:pvrV1.07:rvnPRS:rnCayman_PRS:rvrV1.07:cvnChassisManufacturer:ct10:cvrChassisVersion: dmi.product.family: Predator Helios 500 dmi.product.name: Predator PH517-61 dmi.product.sku: dmi.product.version: V1.07 dmi.sys.vendor: Acer To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1813820/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp
[Kernel-packages] [Bug 1813820] Re: Waking from Suspend causes screen to appear with grey static (like a TV with no signal)
ok produced this with the correct steps this time ** Attachment added: "log.txt" https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1813820/+attachment/5246717/+files/log.txt -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1813820 Title: Waking from Suspend causes screen to appear with grey static (like a TV with no signal) Status in linux package in Ubuntu: Confirmed Bug description: I am running Kubuntu 18.10. This is the PH517-61 Acer Predator Helios 500 with the Ryzen processor. My first issue I need to deal with is Suspend. I have temporarily disabled suspend in the kcmshell5 configuration. If I do let the laptop suspend and then hit the keyboard I get what appears to be a 1950s TV with no signal. At this point I manually power down and then power up again and am able to view things on screen. Running these commands I get this information: $ journalctl -b -g suspend Compiled without pattern matching support $ journalctl -b -p3 -- Logs begin at Sun 2019-01-27 22:00:42 CST, end at Mon 2019-01-28 21:01:54 CST. -- Jan 28 20:40:33 craig-Predator-PH517-61 kernel: tpm_crb MSFT0101:00: can't request region for resource [mem 0xdf775000-0xdf778fff] Jan 28 20:40:42 craig-Predator-PH517-61 spice-vdagent[2100]: Cannot access vdagent virtio channel /dev/virtio-ports/com.redhat.spice.0 $ uname -a Linux craig-Predator-PH517-61 4.18.0-13-generic #14-Ubuntu SMP Wed Dec 5 09:04:24 UTC 2018 x86_64 x86_64 x86_64 GNU/Linux This is a Vega 56 card but Kubuntu seems to think it is a Vega 64: $ lspci -k | grep -EA3 'VGA|3D|Display' 08:00.0 VGA compatible controller: Advanced Micro Devices, Inc. [AMD/ATI] Vega 10 XT [Radeon RX Vega 64] (rev c7) Subsystem: Acer Incorporated [ALI] Vega 10 XT [Radeon RX Vega 64] Kernel driver in use: amdgpu Kernel modules: amdgpu $ glxinfo | grep "OpenGL version" OpenGL version string: 4.4 (Compatibility Profile) Mesa 18.2.2 I will attempt to flesh this out more when I get home. --- ProblemType: Bug ApportVersion: 2.20.10-0ubuntu13.1 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC1: craig 2094 F pulseaudio /dev/snd/controlC0: craig 2094 F pulseaudio CurrentDesktop: KDE DistroRelease: Ubuntu 18.10 InstallationDate: Installed on 2019-01-28 (1 days ago) InstallationMedia: Kubuntu 18.10 "Cosmic Cuttlefish" - Release amd64 (20181017.2) MachineType: Acer Predator PH517-61 Package: linux (not installed) ProcFB: 0 amdgpudrmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.18.0-13-generic root=UUID=5f69d6c1-716a-41ac-a88c-b271a71ce5a0 ro quiet splash vt.handoff=1 ProcVersionSignature: Ubuntu 4.18.0-13.14-generic 4.18.17 RelatedPackageVersions: linux-restricted-modules-4.18.0-13-generic N/A linux-backports-modules-4.18.0-13-generic N/A linux-firmware 1.175.1 Tags: cosmic Uname: Linux 4.18.0-13-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo _MarkForUpload: True dmi.bios.date: 10/12/2018 dmi.bios.vendor: Insyde Corp. dmi.bios.version: V1.07 dmi.board.asset.tag: Type2 - Board Asset Tag dmi.board.name: Cayman_PRS dmi.board.vendor: PRS dmi.board.version: V1.07 dmi.chassis.type: 10 dmi.chassis.vendor: Chassis Manufacturer dmi.chassis.version: Chassis Version dmi.modalias: dmi:bvnInsydeCorp.:bvrV1.07:bd10/12/2018:svnAcer:pnPredatorPH517-61:pvrV1.07:rvnPRS:rnCayman_PRS:rvrV1.07:cvnChassisManufacturer:ct10:cvrChassisVersion: dmi.product.family: Predator Helios 500 dmi.product.name: Predator PH517-61 dmi.product.sku: dmi.product.version: V1.07 dmi.sys.vendor: Acer To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1813820/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp
[Kernel-packages] [Bug 1813820] Re: Waking from Suspend causes screen to appear with grey static (like a TV with no signal)
Sorry I didn't make it explicit - please reproduce the issue, reboot, then attach 'journalctl -b -1 -k'. -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1813820 Title: Waking from Suspend causes screen to appear with grey static (like a TV with no signal) Status in linux package in Ubuntu: Confirmed Bug description: I am running Kubuntu 18.10. This is the PH517-61 Acer Predator Helios 500 with the Ryzen processor. My first issue I need to deal with is Suspend. I have temporarily disabled suspend in the kcmshell5 configuration. If I do let the laptop suspend and then hit the keyboard I get what appears to be a 1950s TV with no signal. At this point I manually power down and then power up again and am able to view things on screen. Running these commands I get this information: $ journalctl -b -g suspend Compiled without pattern matching support $ journalctl -b -p3 -- Logs begin at Sun 2019-01-27 22:00:42 CST, end at Mon 2019-01-28 21:01:54 CST. -- Jan 28 20:40:33 craig-Predator-PH517-61 kernel: tpm_crb MSFT0101:00: can't request region for resource [mem 0xdf775000-0xdf778fff] Jan 28 20:40:42 craig-Predator-PH517-61 spice-vdagent[2100]: Cannot access vdagent virtio channel /dev/virtio-ports/com.redhat.spice.0 $ uname -a Linux craig-Predator-PH517-61 4.18.0-13-generic #14-Ubuntu SMP Wed Dec 5 09:04:24 UTC 2018 x86_64 x86_64 x86_64 GNU/Linux This is a Vega 56 card but Kubuntu seems to think it is a Vega 64: $ lspci -k | grep -EA3 'VGA|3D|Display' 08:00.0 VGA compatible controller: Advanced Micro Devices, Inc. [AMD/ATI] Vega 10 XT [Radeon RX Vega 64] (rev c7) Subsystem: Acer Incorporated [ALI] Vega 10 XT [Radeon RX Vega 64] Kernel driver in use: amdgpu Kernel modules: amdgpu $ glxinfo | grep "OpenGL version" OpenGL version string: 4.4 (Compatibility Profile) Mesa 18.2.2 I will attempt to flesh this out more when I get home. --- ProblemType: Bug ApportVersion: 2.20.10-0ubuntu13.1 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC1: craig 2094 F pulseaudio /dev/snd/controlC0: craig 2094 F pulseaudio CurrentDesktop: KDE DistroRelease: Ubuntu 18.10 InstallationDate: Installed on 2019-01-28 (1 days ago) InstallationMedia: Kubuntu 18.10 "Cosmic Cuttlefish" - Release amd64 (20181017.2) MachineType: Acer Predator PH517-61 Package: linux (not installed) ProcFB: 0 amdgpudrmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.18.0-13-generic root=UUID=5f69d6c1-716a-41ac-a88c-b271a71ce5a0 ro quiet splash vt.handoff=1 ProcVersionSignature: Ubuntu 4.18.0-13.14-generic 4.18.17 RelatedPackageVersions: linux-restricted-modules-4.18.0-13-generic N/A linux-backports-modules-4.18.0-13-generic N/A linux-firmware 1.175.1 Tags: cosmic Uname: Linux 4.18.0-13-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo _MarkForUpload: True dmi.bios.date: 10/12/2018 dmi.bios.vendor: Insyde Corp. dmi.bios.version: V1.07 dmi.board.asset.tag: Type2 - Board Asset Tag dmi.board.name: Cayman_PRS dmi.board.vendor: PRS dmi.board.version: V1.07 dmi.chassis.type: 10 dmi.chassis.vendor: Chassis Manufacturer dmi.chassis.version: Chassis Version dmi.modalias: dmi:bvnInsydeCorp.:bvrV1.07:bd10/12/2018:svnAcer:pnPredatorPH517-61:pvrV1.07:rvnPRS:rnCayman_PRS:rvrV1.07:cvnChassisManufacturer:ct10:cvrChassisVersion: dmi.product.family: Predator Helios 500 dmi.product.name: Predator PH517-61 dmi.product.sku: dmi.product.version: V1.07 dmi.sys.vendor: Acer To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1813820/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp
[Kernel-packages] [Bug 1813820] Re: Waking from Suspend causes screen to appear with grey static (like a TV with no signal)
here is the output of 'journalctl -b -1 -k' ** Attachment added: "log.txt" https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1813820/+attachment/5246309/+files/log.txt -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1813820 Title: Waking from Suspend causes screen to appear with grey static (like a TV with no signal) Status in linux package in Ubuntu: Confirmed Bug description: I am running Kubuntu 18.10. This is the PH517-61 Acer Predator Helios 500 with the Ryzen processor. My first issue I need to deal with is Suspend. I have temporarily disabled suspend in the kcmshell5 configuration. If I do let the laptop suspend and then hit the keyboard I get what appears to be a 1950s TV with no signal. At this point I manually power down and then power up again and am able to view things on screen. Running these commands I get this information: $ journalctl -b -g suspend Compiled without pattern matching support $ journalctl -b -p3 -- Logs begin at Sun 2019-01-27 22:00:42 CST, end at Mon 2019-01-28 21:01:54 CST. -- Jan 28 20:40:33 craig-Predator-PH517-61 kernel: tpm_crb MSFT0101:00: can't request region for resource [mem 0xdf775000-0xdf778fff] Jan 28 20:40:42 craig-Predator-PH517-61 spice-vdagent[2100]: Cannot access vdagent virtio channel /dev/virtio-ports/com.redhat.spice.0 $ uname -a Linux craig-Predator-PH517-61 4.18.0-13-generic #14-Ubuntu SMP Wed Dec 5 09:04:24 UTC 2018 x86_64 x86_64 x86_64 GNU/Linux This is a Vega 56 card but Kubuntu seems to think it is a Vega 64: $ lspci -k | grep -EA3 'VGA|3D|Display' 08:00.0 VGA compatible controller: Advanced Micro Devices, Inc. [AMD/ATI] Vega 10 XT [Radeon RX Vega 64] (rev c7) Subsystem: Acer Incorporated [ALI] Vega 10 XT [Radeon RX Vega 64] Kernel driver in use: amdgpu Kernel modules: amdgpu $ glxinfo | grep "OpenGL version" OpenGL version string: 4.4 (Compatibility Profile) Mesa 18.2.2 I will attempt to flesh this out more when I get home. --- ProblemType: Bug ApportVersion: 2.20.10-0ubuntu13.1 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC1: craig 2094 F pulseaudio /dev/snd/controlC0: craig 2094 F pulseaudio CurrentDesktop: KDE DistroRelease: Ubuntu 18.10 InstallationDate: Installed on 2019-01-28 (1 days ago) InstallationMedia: Kubuntu 18.10 "Cosmic Cuttlefish" - Release amd64 (20181017.2) MachineType: Acer Predator PH517-61 Package: linux (not installed) ProcFB: 0 amdgpudrmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.18.0-13-generic root=UUID=5f69d6c1-716a-41ac-a88c-b271a71ce5a0 ro quiet splash vt.handoff=1 ProcVersionSignature: Ubuntu 4.18.0-13.14-generic 4.18.17 RelatedPackageVersions: linux-restricted-modules-4.18.0-13-generic N/A linux-backports-modules-4.18.0-13-generic N/A linux-firmware 1.175.1 Tags: cosmic Uname: Linux 4.18.0-13-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo _MarkForUpload: True dmi.bios.date: 10/12/2018 dmi.bios.vendor: Insyde Corp. dmi.bios.version: V1.07 dmi.board.asset.tag: Type2 - Board Asset Tag dmi.board.name: Cayman_PRS dmi.board.vendor: PRS dmi.board.version: V1.07 dmi.chassis.type: 10 dmi.chassis.vendor: Chassis Manufacturer dmi.chassis.version: Chassis Version dmi.modalias: dmi:bvnInsydeCorp.:bvrV1.07:bd10/12/2018:svnAcer:pnPredatorPH517-61:pvrV1.07:rvnPRS:rnCayman_PRS:rvrV1.07:cvnChassisManufacturer:ct10:cvrChassisVersion: dmi.product.family: Predator Helios 500 dmi.product.name: Predator PH517-61 dmi.product.sku: dmi.product.version: V1.07 dmi.sys.vendor: Acer To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1813820/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp
[Kernel-packages] [Bug 1813820] Re: Waking from Suspend causes screen to appear with grey static (like a TV with no signal)
Also please attach `journalctl -b -1 -k`. -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1813820 Title: Waking from Suspend causes screen to appear with grey static (like a TV with no signal) Status in linux package in Ubuntu: Confirmed Bug description: I am running Kubuntu 18.10. This is the PH517-61 Acer Predator Helios 500 with the Ryzen processor. My first issue I need to deal with is Suspend. I have temporarily disabled suspend in the kcmshell5 configuration. If I do let the laptop suspend and then hit the keyboard I get what appears to be a 1950s TV with no signal. At this point I manually power down and then power up again and am able to view things on screen. Running these commands I get this information: $ journalctl -b -g suspend Compiled without pattern matching support $ journalctl -b -p3 -- Logs begin at Sun 2019-01-27 22:00:42 CST, end at Mon 2019-01-28 21:01:54 CST. -- Jan 28 20:40:33 craig-Predator-PH517-61 kernel: tpm_crb MSFT0101:00: can't request region for resource [mem 0xdf775000-0xdf778fff] Jan 28 20:40:42 craig-Predator-PH517-61 spice-vdagent[2100]: Cannot access vdagent virtio channel /dev/virtio-ports/com.redhat.spice.0 $ uname -a Linux craig-Predator-PH517-61 4.18.0-13-generic #14-Ubuntu SMP Wed Dec 5 09:04:24 UTC 2018 x86_64 x86_64 x86_64 GNU/Linux This is a Vega 56 card but Kubuntu seems to think it is a Vega 64: $ lspci -k | grep -EA3 'VGA|3D|Display' 08:00.0 VGA compatible controller: Advanced Micro Devices, Inc. [AMD/ATI] Vega 10 XT [Radeon RX Vega 64] (rev c7) Subsystem: Acer Incorporated [ALI] Vega 10 XT [Radeon RX Vega 64] Kernel driver in use: amdgpu Kernel modules: amdgpu $ glxinfo | grep "OpenGL version" OpenGL version string: 4.4 (Compatibility Profile) Mesa 18.2.2 I will attempt to flesh this out more when I get home. --- ProblemType: Bug ApportVersion: 2.20.10-0ubuntu13.1 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC1: craig 2094 F pulseaudio /dev/snd/controlC0: craig 2094 F pulseaudio CurrentDesktop: KDE DistroRelease: Ubuntu 18.10 InstallationDate: Installed on 2019-01-28 (1 days ago) InstallationMedia: Kubuntu 18.10 "Cosmic Cuttlefish" - Release amd64 (20181017.2) MachineType: Acer Predator PH517-61 Package: linux (not installed) ProcFB: 0 amdgpudrmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.18.0-13-generic root=UUID=5f69d6c1-716a-41ac-a88c-b271a71ce5a0 ro quiet splash vt.handoff=1 ProcVersionSignature: Ubuntu 4.18.0-13.14-generic 4.18.17 RelatedPackageVersions: linux-restricted-modules-4.18.0-13-generic N/A linux-backports-modules-4.18.0-13-generic N/A linux-firmware 1.175.1 Tags: cosmic Uname: Linux 4.18.0-13-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo _MarkForUpload: True dmi.bios.date: 10/12/2018 dmi.bios.vendor: Insyde Corp. dmi.bios.version: V1.07 dmi.board.asset.tag: Type2 - Board Asset Tag dmi.board.name: Cayman_PRS dmi.board.vendor: PRS dmi.board.version: V1.07 dmi.chassis.type: 10 dmi.chassis.vendor: Chassis Manufacturer dmi.chassis.version: Chassis Version dmi.modalias: dmi:bvnInsydeCorp.:bvrV1.07:bd10/12/2018:svnAcer:pnPredatorPH517-61:pvrV1.07:rvnPRS:rnCayman_PRS:rvrV1.07:cvnChassisManufacturer:ct10:cvrChassisVersion: dmi.product.family: Predator Helios 500 dmi.product.name: Predator PH517-61 dmi.product.sku: dmi.product.version: V1.07 dmi.sys.vendor: Acer To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1813820/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp
[Kernel-packages] [Bug 1813820] Re: Waking from Suspend causes screen to appear with grey static (like a TV with no signal)
Please file an upstream bug at https://bugs.freedesktop.org/ Product: DRI Component: DRM/amdgpu -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1813820 Title: Waking from Suspend causes screen to appear with grey static (like a TV with no signal) Status in linux package in Ubuntu: Confirmed Bug description: I am running Kubuntu 18.10. This is the PH517-61 Acer Predator Helios 500 with the Ryzen processor. My first issue I need to deal with is Suspend. I have temporarily disabled suspend in the kcmshell5 configuration. If I do let the laptop suspend and then hit the keyboard I get what appears to be a 1950s TV with no signal. At this point I manually power down and then power up again and am able to view things on screen. Running these commands I get this information: $ journalctl -b -g suspend Compiled without pattern matching support $ journalctl -b -p3 -- Logs begin at Sun 2019-01-27 22:00:42 CST, end at Mon 2019-01-28 21:01:54 CST. -- Jan 28 20:40:33 craig-Predator-PH517-61 kernel: tpm_crb MSFT0101:00: can't request region for resource [mem 0xdf775000-0xdf778fff] Jan 28 20:40:42 craig-Predator-PH517-61 spice-vdagent[2100]: Cannot access vdagent virtio channel /dev/virtio-ports/com.redhat.spice.0 $ uname -a Linux craig-Predator-PH517-61 4.18.0-13-generic #14-Ubuntu SMP Wed Dec 5 09:04:24 UTC 2018 x86_64 x86_64 x86_64 GNU/Linux This is a Vega 56 card but Kubuntu seems to think it is a Vega 64: $ lspci -k | grep -EA3 'VGA|3D|Display' 08:00.0 VGA compatible controller: Advanced Micro Devices, Inc. [AMD/ATI] Vega 10 XT [Radeon RX Vega 64] (rev c7) Subsystem: Acer Incorporated [ALI] Vega 10 XT [Radeon RX Vega 64] Kernel driver in use: amdgpu Kernel modules: amdgpu $ glxinfo | grep "OpenGL version" OpenGL version string: 4.4 (Compatibility Profile) Mesa 18.2.2 I will attempt to flesh this out more when I get home. --- ProblemType: Bug ApportVersion: 2.20.10-0ubuntu13.1 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC1: craig 2094 F pulseaudio /dev/snd/controlC0: craig 2094 F pulseaudio CurrentDesktop: KDE DistroRelease: Ubuntu 18.10 InstallationDate: Installed on 2019-01-28 (1 days ago) InstallationMedia: Kubuntu 18.10 "Cosmic Cuttlefish" - Release amd64 (20181017.2) MachineType: Acer Predator PH517-61 Package: linux (not installed) ProcFB: 0 amdgpudrmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.18.0-13-generic root=UUID=5f69d6c1-716a-41ac-a88c-b271a71ce5a0 ro quiet splash vt.handoff=1 ProcVersionSignature: Ubuntu 4.18.0-13.14-generic 4.18.17 RelatedPackageVersions: linux-restricted-modules-4.18.0-13-generic N/A linux-backports-modules-4.18.0-13-generic N/A linux-firmware 1.175.1 Tags: cosmic Uname: Linux 4.18.0-13-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo _MarkForUpload: True dmi.bios.date: 10/12/2018 dmi.bios.vendor: Insyde Corp. dmi.bios.version: V1.07 dmi.board.asset.tag: Type2 - Board Asset Tag dmi.board.name: Cayman_PRS dmi.board.vendor: PRS dmi.board.version: V1.07 dmi.chassis.type: 10 dmi.chassis.vendor: Chassis Manufacturer dmi.chassis.version: Chassis Version dmi.modalias: dmi:bvnInsydeCorp.:bvrV1.07:bd10/12/2018:svnAcer:pnPredatorPH517-61:pvrV1.07:rvnPRS:rnCayman_PRS:rvrV1.07:cvnChassisManufacturer:ct10:cvrChassisVersion: dmi.product.family: Predator Helios 500 dmi.product.name: Predator PH517-61 dmi.product.sku: dmi.product.version: V1.07 dmi.sys.vendor: Acer To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1813820/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp
[Kernel-packages] [Bug 1813820] Re: Waking from Suspend causes screen to appear with grey static (like a TV with no signal)
today tried another new kernel with the same result, still the screen produces garbage after resuming from suspend. This was the kernel used: https://kernel.ubuntu.com/~kernel-ppa/mainline/v5.0.2/ should i report this upstream to bugzilla? should mention i also switched from Kubuntu 18.10 to Ubuntu 18.10.. uname -a 5.0.2-050002-generic #201903131832 SMP Wed Mar 13 22:35:19 UTC 2019 x86_64 x86_64 x86_64 GNU/Linux -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1813820 Title: Waking from Suspend causes screen to appear with grey static (like a TV with no signal) Status in linux package in Ubuntu: Confirmed Bug description: I am running Kubuntu 18.10. This is the PH517-61 Acer Predator Helios 500 with the Ryzen processor. My first issue I need to deal with is Suspend. I have temporarily disabled suspend in the kcmshell5 configuration. If I do let the laptop suspend and then hit the keyboard I get what appears to be a 1950s TV with no signal. At this point I manually power down and then power up again and am able to view things on screen. Running these commands I get this information: $ journalctl -b -g suspend Compiled without pattern matching support $ journalctl -b -p3 -- Logs begin at Sun 2019-01-27 22:00:42 CST, end at Mon 2019-01-28 21:01:54 CST. -- Jan 28 20:40:33 craig-Predator-PH517-61 kernel: tpm_crb MSFT0101:00: can't request region for resource [mem 0xdf775000-0xdf778fff] Jan 28 20:40:42 craig-Predator-PH517-61 spice-vdagent[2100]: Cannot access vdagent virtio channel /dev/virtio-ports/com.redhat.spice.0 $ uname -a Linux craig-Predator-PH517-61 4.18.0-13-generic #14-Ubuntu SMP Wed Dec 5 09:04:24 UTC 2018 x86_64 x86_64 x86_64 GNU/Linux This is a Vega 56 card but Kubuntu seems to think it is a Vega 64: $ lspci -k | grep -EA3 'VGA|3D|Display' 08:00.0 VGA compatible controller: Advanced Micro Devices, Inc. [AMD/ATI] Vega 10 XT [Radeon RX Vega 64] (rev c7) Subsystem: Acer Incorporated [ALI] Vega 10 XT [Radeon RX Vega 64] Kernel driver in use: amdgpu Kernel modules: amdgpu $ glxinfo | grep "OpenGL version" OpenGL version string: 4.4 (Compatibility Profile) Mesa 18.2.2 I will attempt to flesh this out more when I get home. --- ProblemType: Bug ApportVersion: 2.20.10-0ubuntu13.1 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC1: craig 2094 F pulseaudio /dev/snd/controlC0: craig 2094 F pulseaudio CurrentDesktop: KDE DistroRelease: Ubuntu 18.10 InstallationDate: Installed on 2019-01-28 (1 days ago) InstallationMedia: Kubuntu 18.10 "Cosmic Cuttlefish" - Release amd64 (20181017.2) MachineType: Acer Predator PH517-61 Package: linux (not installed) ProcFB: 0 amdgpudrmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.18.0-13-generic root=UUID=5f69d6c1-716a-41ac-a88c-b271a71ce5a0 ro quiet splash vt.handoff=1 ProcVersionSignature: Ubuntu 4.18.0-13.14-generic 4.18.17 RelatedPackageVersions: linux-restricted-modules-4.18.0-13-generic N/A linux-backports-modules-4.18.0-13-generic N/A linux-firmware 1.175.1 Tags: cosmic Uname: Linux 4.18.0-13-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo _MarkForUpload: True dmi.bios.date: 10/12/2018 dmi.bios.vendor: Insyde Corp. dmi.bios.version: V1.07 dmi.board.asset.tag: Type2 - Board Asset Tag dmi.board.name: Cayman_PRS dmi.board.vendor: PRS dmi.board.version: V1.07 dmi.chassis.type: 10 dmi.chassis.vendor: Chassis Manufacturer dmi.chassis.version: Chassis Version dmi.modalias: dmi:bvnInsydeCorp.:bvrV1.07:bd10/12/2018:svnAcer:pnPredatorPH517-61:pvrV1.07:rvnPRS:rnCayman_PRS:rvrV1.07:cvnChassisManufacturer:ct10:cvrChassisVersion: dmi.product.family: Predator Helios 500 dmi.product.name: Predator PH517-61 dmi.product.sku: dmi.product.version: V1.07 dmi.sys.vendor: Acer To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1813820/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp
[Kernel-packages] [Bug 1813820] Re: Waking from Suspend causes screen to appear with grey static (like a TV with no signal)
took the following steps:
Went to
https://git.kernel.org/pub/scm/linux/kernel/git/firmware/linux-firmware.git/
Downloaded the master branch which was uploaded 5 days ago by Josh Boyer
Backup my current firmware: sudo cp -r /lib/firmware /lib/firmware-$(uname -r)
tar -xvzf linux-firmware-master.tar.gz
CD into the resulting directory
sudo make install
mkdir -p /lib/firmware
sudo cp -r * /lib/firmware
sudo find /lib/firmware \( -name 'WHENCE' -or -name 'LICENSE.*' -or
-name 'LICENCE.*' \) -exec rm -- {} \;
Rebooted and tried to suspend. Still have the same result as above.
Let me know if I did any of this incorrectly.
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https://bugs.launchpad.net/bugs/1813820
Title:
Waking from Suspend causes screen to appear with grey static (like a
TV with no signal)
Status in linux package in Ubuntu:
Confirmed
Bug description:
I am running Kubuntu 18.10. This is the PH517-61 Acer Predator Helios
500 with the Ryzen processor. My first issue I need to deal with is
Suspend. I have temporarily disabled suspend in the kcmshell5
configuration. If I do let the laptop suspend and then hit the
keyboard I get what appears to be a 1950s TV with no signal. At this
point I manually power down and then power up again and am able to
view things on screen.
Running these commands I get this information:
$ journalctl -b -g suspend
Compiled without pattern matching support
$ journalctl -b -p3
-- Logs begin at Sun 2019-01-27 22:00:42 CST, end at Mon 2019-01-28 21:01:54
CST. --
Jan 28 20:40:33 craig-Predator-PH517-61 kernel: tpm_crb MSFT0101:00: can't
request region for resource [mem 0xdf775000-0xdf778fff]
Jan 28 20:40:42 craig-Predator-PH517-61 spice-vdagent[2100]: Cannot access
vdagent virtio channel /dev/virtio-ports/com.redhat.spice.0
$ uname -a
Linux craig-Predator-PH517-61 4.18.0-13-generic #14-Ubuntu SMP Wed Dec 5
09:04:24 UTC 2018 x86_64 x86_64 x86_64 GNU/Linux
This is a Vega 56 card but Kubuntu seems to think it is a Vega 64:
$ lspci -k | grep -EA3 'VGA|3D|Display'
08:00.0 VGA compatible controller: Advanced Micro Devices, Inc. [AMD/ATI]
Vega 10 XT [Radeon RX Vega 64] (rev c7)
Subsystem: Acer Incorporated [ALI] Vega 10 XT [Radeon RX Vega 64]
Kernel driver in use: amdgpu
Kernel modules: amdgpu
$ glxinfo | grep "OpenGL version"
OpenGL version string: 4.4 (Compatibility Profile) Mesa 18.2.2
I will attempt to flesh this out more when I get home.
---
ProblemType: Bug
ApportVersion: 2.20.10-0ubuntu13.1
Architecture: amd64
AudioDevicesInUse:
USERPID ACCESS COMMAND
/dev/snd/controlC1: craig 2094 F pulseaudio
/dev/snd/controlC0: craig 2094 F pulseaudio
CurrentDesktop: KDE
DistroRelease: Ubuntu 18.10
InstallationDate: Installed on 2019-01-28 (1 days ago)
InstallationMedia: Kubuntu 18.10 "Cosmic Cuttlefish" - Release amd64
(20181017.2)
MachineType: Acer Predator PH517-61
Package: linux (not installed)
ProcFB: 0 amdgpudrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.18.0-13-generic
root=UUID=5f69d6c1-716a-41ac-a88c-b271a71ce5a0 ro quiet splash vt.handoff=1
ProcVersionSignature: Ubuntu 4.18.0-13.14-generic 4.18.17
RelatedPackageVersions:
linux-restricted-modules-4.18.0-13-generic N/A
linux-backports-modules-4.18.0-13-generic N/A
linux-firmware 1.175.1
Tags: cosmic
Uname: Linux 4.18.0-13-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 10/12/2018
dmi.bios.vendor: Insyde Corp.
dmi.bios.version: V1.07
dmi.board.asset.tag: Type2 - Board Asset Tag
dmi.board.name: Cayman_PRS
dmi.board.vendor: PRS
dmi.board.version: V1.07
dmi.chassis.type: 10
dmi.chassis.vendor: Chassis Manufacturer
dmi.chassis.version: Chassis Version
dmi.modalias:
dmi:bvnInsydeCorp.:bvrV1.07:bd10/12/2018:svnAcer:pnPredatorPH517-61:pvrV1.07:rvnPRS:rnCayman_PRS:rvrV1.07:cvnChassisManufacturer:ct10:cvrChassisVersion:
dmi.product.family: Predator Helios 500
dmi.product.name: Predator PH517-61
dmi.product.sku:
dmi.product.version: V1.07
dmi.sys.vendor: Acer
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[Kernel-packages] [Bug 1813820] Re: Waking from Suspend causes screen to appear with grey static (like a TV with no signal)
It's a Vega 10 graphics, so please also test AMDGPU firmware in linux- firmwares [1]. [1] https://git.kernel.org/pub/scm/linux/kernel/git/firmware/linux- firmware.git/ -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1813820 Title: Waking from Suspend causes screen to appear with grey static (like a TV with no signal) Status in linux package in Ubuntu: Confirmed Bug description: I am running Kubuntu 18.10. This is the PH517-61 Acer Predator Helios 500 with the Ryzen processor. My first issue I need to deal with is Suspend. I have temporarily disabled suspend in the kcmshell5 configuration. If I do let the laptop suspend and then hit the keyboard I get what appears to be a 1950s TV with no signal. At this point I manually power down and then power up again and am able to view things on screen. Running these commands I get this information: $ journalctl -b -g suspend Compiled without pattern matching support $ journalctl -b -p3 -- Logs begin at Sun 2019-01-27 22:00:42 CST, end at Mon 2019-01-28 21:01:54 CST. -- Jan 28 20:40:33 craig-Predator-PH517-61 kernel: tpm_crb MSFT0101:00: can't request region for resource [mem 0xdf775000-0xdf778fff] Jan 28 20:40:42 craig-Predator-PH517-61 spice-vdagent[2100]: Cannot access vdagent virtio channel /dev/virtio-ports/com.redhat.spice.0 $ uname -a Linux craig-Predator-PH517-61 4.18.0-13-generic #14-Ubuntu SMP Wed Dec 5 09:04:24 UTC 2018 x86_64 x86_64 x86_64 GNU/Linux This is a Vega 56 card but Kubuntu seems to think it is a Vega 64: $ lspci -k | grep -EA3 'VGA|3D|Display' 08:00.0 VGA compatible controller: Advanced Micro Devices, Inc. [AMD/ATI] Vega 10 XT [Radeon RX Vega 64] (rev c7) Subsystem: Acer Incorporated [ALI] Vega 10 XT [Radeon RX Vega 64] Kernel driver in use: amdgpu Kernel modules: amdgpu $ glxinfo | grep "OpenGL version" OpenGL version string: 4.4 (Compatibility Profile) Mesa 18.2.2 I will attempt to flesh this out more when I get home. --- ProblemType: Bug ApportVersion: 2.20.10-0ubuntu13.1 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC1: craig 2094 F pulseaudio /dev/snd/controlC0: craig 2094 F pulseaudio CurrentDesktop: KDE DistroRelease: Ubuntu 18.10 InstallationDate: Installed on 2019-01-28 (1 days ago) InstallationMedia: Kubuntu 18.10 "Cosmic Cuttlefish" - Release amd64 (20181017.2) MachineType: Acer Predator PH517-61 Package: linux (not installed) ProcFB: 0 amdgpudrmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.18.0-13-generic root=UUID=5f69d6c1-716a-41ac-a88c-b271a71ce5a0 ro quiet splash vt.handoff=1 ProcVersionSignature: Ubuntu 4.18.0-13.14-generic 4.18.17 RelatedPackageVersions: linux-restricted-modules-4.18.0-13-generic N/A linux-backports-modules-4.18.0-13-generic N/A linux-firmware 1.175.1 Tags: cosmic Uname: Linux 4.18.0-13-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo _MarkForUpload: True dmi.bios.date: 10/12/2018 dmi.bios.vendor: Insyde Corp. dmi.bios.version: V1.07 dmi.board.asset.tag: Type2 - Board Asset Tag dmi.board.name: Cayman_PRS dmi.board.vendor: PRS dmi.board.version: V1.07 dmi.chassis.type: 10 dmi.chassis.vendor: Chassis Manufacturer dmi.chassis.version: Chassis Version dmi.modalias: dmi:bvnInsydeCorp.:bvrV1.07:bd10/12/2018:svnAcer:pnPredatorPH517-61:pvrV1.07:rvnPRS:rnCayman_PRS:rvrV1.07:cvnChassisManufacturer:ct10:cvrChassisVersion: dmi.product.family: Predator Helios 500 dmi.product.name: Predator PH517-61 dmi.product.sku: dmi.product.version: V1.07 dmi.sys.vendor: Acer To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1813820/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp
[Kernel-packages] [Bug 1813820] Re: Waking from Suspend causes screen to appear with grey static (like a TV with no signal)
$ uname -a Linux craig-Predator-PH517-61 5.0.0-05rc4-generic #201901272036 SMP Mon Jan 28 01:38:37 UTC 2019 x86_64 x86_64 x86_64 GNU/Linux Suspend to ram still results in gibberish on the screen with the latest upstream kernel. Confirmed bug and added tag kernel-bug-exists-upstream. Please let me know what steps to take next. ** Tags added: kernel-bug-exists-upstream -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1813820 Title: Waking from Suspend causes screen to appear with grey static (like a TV with no signal) Status in linux package in Ubuntu: Confirmed Bug description: I am running Kubuntu 18.10. This is the PH517-61 Acer Predator Helios 500 with the Ryzen processor. My first issue I need to deal with is Suspend. I have temporarily disabled suspend in the kcmshell5 configuration. If I do let the laptop suspend and then hit the keyboard I get what appears to be a 1950s TV with no signal. At this point I manually power down and then power up again and am able to view things on screen. Running these commands I get this information: $ journalctl -b -g suspend Compiled without pattern matching support $ journalctl -b -p3 -- Logs begin at Sun 2019-01-27 22:00:42 CST, end at Mon 2019-01-28 21:01:54 CST. -- Jan 28 20:40:33 craig-Predator-PH517-61 kernel: tpm_crb MSFT0101:00: can't request region for resource [mem 0xdf775000-0xdf778fff] Jan 28 20:40:42 craig-Predator-PH517-61 spice-vdagent[2100]: Cannot access vdagent virtio channel /dev/virtio-ports/com.redhat.spice.0 $ uname -a Linux craig-Predator-PH517-61 4.18.0-13-generic #14-Ubuntu SMP Wed Dec 5 09:04:24 UTC 2018 x86_64 x86_64 x86_64 GNU/Linux This is a Vega 56 card but Kubuntu seems to think it is a Vega 64: $ lspci -k | grep -EA3 'VGA|3D|Display' 08:00.0 VGA compatible controller: Advanced Micro Devices, Inc. [AMD/ATI] Vega 10 XT [Radeon RX Vega 64] (rev c7) Subsystem: Acer Incorporated [ALI] Vega 10 XT [Radeon RX Vega 64] Kernel driver in use: amdgpu Kernel modules: amdgpu $ glxinfo | grep "OpenGL version" OpenGL version string: 4.4 (Compatibility Profile) Mesa 18.2.2 I will attempt to flesh this out more when I get home. --- ProblemType: Bug ApportVersion: 2.20.10-0ubuntu13.1 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC1: craig 2094 F pulseaudio /dev/snd/controlC0: craig 2094 F pulseaudio CurrentDesktop: KDE DistroRelease: Ubuntu 18.10 InstallationDate: Installed on 2019-01-28 (1 days ago) InstallationMedia: Kubuntu 18.10 "Cosmic Cuttlefish" - Release amd64 (20181017.2) MachineType: Acer Predator PH517-61 Package: linux (not installed) ProcFB: 0 amdgpudrmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.18.0-13-generic root=UUID=5f69d6c1-716a-41ac-a88c-b271a71ce5a0 ro quiet splash vt.handoff=1 ProcVersionSignature: Ubuntu 4.18.0-13.14-generic 4.18.17 RelatedPackageVersions: linux-restricted-modules-4.18.0-13-generic N/A linux-backports-modules-4.18.0-13-generic N/A linux-firmware 1.175.1 Tags: cosmic Uname: Linux 4.18.0-13-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo _MarkForUpload: True dmi.bios.date: 10/12/2018 dmi.bios.vendor: Insyde Corp. dmi.bios.version: V1.07 dmi.board.asset.tag: Type2 - Board Asset Tag dmi.board.name: Cayman_PRS dmi.board.vendor: PRS dmi.board.version: V1.07 dmi.chassis.type: 10 dmi.chassis.vendor: Chassis Manufacturer dmi.chassis.version: Chassis Version dmi.modalias: dmi:bvnInsydeCorp.:bvrV1.07:bd10/12/2018:svnAcer:pnPredatorPH517-61:pvrV1.07:rvnPRS:rnCayman_PRS:rvrV1.07:cvnChassisManufacturer:ct10:cvrChassisVersion: dmi.product.family: Predator Helios 500 dmi.product.name: Predator PH517-61 dmi.product.sku: dmi.product.version: V1.07 dmi.sys.vendor: Acer To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1813820/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp
[Kernel-packages] [Bug 1813820] Re: Waking from Suspend causes screen to appear with grey static (like a TV with no signal)
Would it be possible for you to test the latest upstream kernel? Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest v5.0-rc4 kernel[0]. If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream'. If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'. Once testing of the upstream kernel is complete, please mark this bug as "Confirmed". Thanks in advance. [0] https://kernel.ubuntu.com/~kernel-ppa/mainline/v5.0-rc4/ -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1813820 Title: Waking from Suspend causes screen to appear with grey static (like a TV with no signal) Status in linux package in Ubuntu: Confirmed Bug description: I am running Kubuntu 18.10. This is the PH517-61 Acer Predator Helios 500 with the Ryzen processor. My first issue I need to deal with is Suspend. I have temporarily disabled suspend in the kcmshell5 configuration. If I do let the laptop suspend and then hit the keyboard I get what appears to be a 1950s TV with no signal. At this point I manually power down and then power up again and am able to view things on screen. Running these commands I get this information: $ journalctl -b -g suspend Compiled without pattern matching support $ journalctl -b -p3 -- Logs begin at Sun 2019-01-27 22:00:42 CST, end at Mon 2019-01-28 21:01:54 CST. -- Jan 28 20:40:33 craig-Predator-PH517-61 kernel: tpm_crb MSFT0101:00: can't request region for resource [mem 0xdf775000-0xdf778fff] Jan 28 20:40:42 craig-Predator-PH517-61 spice-vdagent[2100]: Cannot access vdagent virtio channel /dev/virtio-ports/com.redhat.spice.0 $ uname -a Linux craig-Predator-PH517-61 4.18.0-13-generic #14-Ubuntu SMP Wed Dec 5 09:04:24 UTC 2018 x86_64 x86_64 x86_64 GNU/Linux This is a Vega 56 card but Kubuntu seems to think it is a Vega 64: $ lspci -k | grep -EA3 'VGA|3D|Display' 08:00.0 VGA compatible controller: Advanced Micro Devices, Inc. [AMD/ATI] Vega 10 XT [Radeon RX Vega 64] (rev c7) Subsystem: Acer Incorporated [ALI] Vega 10 XT [Radeon RX Vega 64] Kernel driver in use: amdgpu Kernel modules: amdgpu $ glxinfo | grep "OpenGL version" OpenGL version string: 4.4 (Compatibility Profile) Mesa 18.2.2 I will attempt to flesh this out more when I get home. --- ProblemType: Bug ApportVersion: 2.20.10-0ubuntu13.1 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC1: craig 2094 F pulseaudio /dev/snd/controlC0: craig 2094 F pulseaudio CurrentDesktop: KDE DistroRelease: Ubuntu 18.10 InstallationDate: Installed on 2019-01-28 (1 days ago) InstallationMedia: Kubuntu 18.10 "Cosmic Cuttlefish" - Release amd64 (20181017.2) MachineType: Acer Predator PH517-61 Package: linux (not installed) ProcFB: 0 amdgpudrmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.18.0-13-generic root=UUID=5f69d6c1-716a-41ac-a88c-b271a71ce5a0 ro quiet splash vt.handoff=1 ProcVersionSignature: Ubuntu 4.18.0-13.14-generic 4.18.17 RelatedPackageVersions: linux-restricted-modules-4.18.0-13-generic N/A linux-backports-modules-4.18.0-13-generic N/A linux-firmware 1.175.1 Tags: cosmic Uname: Linux 4.18.0-13-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo _MarkForUpload: True dmi.bios.date: 10/12/2018 dmi.bios.vendor: Insyde Corp. dmi.bios.version: V1.07 dmi.board.asset.tag: Type2 - Board Asset Tag dmi.board.name: Cayman_PRS dmi.board.vendor: PRS dmi.board.version: V1.07 dmi.chassis.type: 10 dmi.chassis.vendor: Chassis Manufacturer dmi.chassis.version: Chassis Version dmi.modalias: dmi:bvnInsydeCorp.:bvrV1.07:bd10/12/2018:svnAcer:pnPredatorPH517-61:pvrV1.07:rvnPRS:rnCayman_PRS:rvrV1.07:cvnChassisManufacturer:ct10:cvrChassisVersion: dmi.product.family: Predator Helios 500 dmi.product.name: Predator PH517-61 dmi.product.sku: dmi.product.version: V1.07 dmi.sys.vendor: Acer To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1813820/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp
[Kernel-packages] [Bug 1813820] Re: Waking from Suspend causes screen to appear with grey static (like a TV with no signal)
apport information ** Tags added: apport-collected ** Description changed: I am running Kubuntu 18.10. This is the PH517-61 Acer Predator Helios 500 with the Ryzen processor. My first issue I need to deal with is Suspend. I have temporarily disabled suspend in the kcmshell5 configuration. If I do let the laptop suspend and then hit the keyboard I get what appears to be a 1950s TV with no signal. At this point I manually power down and then power up again and am able to view things on screen. Running these commands I get this information: $ journalctl -b -g suspend Compiled without pattern matching support $ journalctl -b -p3 -- Logs begin at Sun 2019-01-27 22:00:42 CST, end at Mon 2019-01-28 21:01:54 CST. -- Jan 28 20:40:33 craig-Predator-PH517-61 kernel: tpm_crb MSFT0101:00: can't request region for resource [mem 0xdf775000-0xdf778fff] Jan 28 20:40:42 craig-Predator-PH517-61 spice-vdagent[2100]: Cannot access vdagent virtio channel /dev/virtio-ports/com.redhat.spice.0 $ uname -a Linux craig-Predator-PH517-61 4.18.0-13-generic #14-Ubuntu SMP Wed Dec 5 09:04:24 UTC 2018 x86_64 x86_64 x86_64 GNU/Linux This is a Vega 56 card but Kubuntu seems to think it is a Vega 64: $ lspci -k | grep -EA3 'VGA|3D|Display' 08:00.0 VGA compatible controller: Advanced Micro Devices, Inc. [AMD/ATI] Vega 10 XT [Radeon RX Vega 64] (rev c7) Subsystem: Acer Incorporated [ALI] Vega 10 XT [Radeon RX Vega 64] Kernel driver in use: amdgpu Kernel modules: amdgpu $ glxinfo | grep "OpenGL version" OpenGL version string: 4.4 (Compatibility Profile) Mesa 18.2.2 I will attempt to flesh this out more when I get home. + --- + ProblemType: Bug + ApportVersion: 2.20.10-0ubuntu13.1 + Architecture: amd64 + AudioDevicesInUse: + USERPID ACCESS COMMAND + /dev/snd/controlC1: craig 2094 F pulseaudio + /dev/snd/controlC0: craig 2094 F pulseaudio + CurrentDesktop: KDE + DistroRelease: Ubuntu 18.10 + InstallationDate: Installed on 2019-01-28 (1 days ago) + InstallationMedia: Kubuntu 18.10 "Cosmic Cuttlefish" - Release amd64 (20181017.2) + MachineType: Acer Predator PH517-61 + Package: linux (not installed) + ProcFB: 0 amdgpudrmfb + ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.18.0-13-generic root=UUID=5f69d6c1-716a-41ac-a88c-b271a71ce5a0 ro quiet splash vt.handoff=1 + ProcVersionSignature: Ubuntu 4.18.0-13.14-generic 4.18.17 + RelatedPackageVersions: + linux-restricted-modules-4.18.0-13-generic N/A + linux-backports-modules-4.18.0-13-generic N/A + linux-firmware 1.175.1 + Tags: cosmic + Uname: Linux 4.18.0-13-generic x86_64 + UpgradeStatus: No upgrade log present (probably fresh install) + UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo + _MarkForUpload: True + dmi.bios.date: 10/12/2018 + dmi.bios.vendor: Insyde Corp. + dmi.bios.version: V1.07 + dmi.board.asset.tag: Type2 - Board Asset Tag + dmi.board.name: Cayman_PRS + dmi.board.vendor: PRS + dmi.board.version: V1.07 + dmi.chassis.type: 10 + dmi.chassis.vendor: Chassis Manufacturer + dmi.chassis.version: Chassis Version + dmi.modalias: dmi:bvnInsydeCorp.:bvrV1.07:bd10/12/2018:svnAcer:pnPredatorPH517-61:pvrV1.07:rvnPRS:rnCayman_PRS:rvrV1.07:cvnChassisManufacturer:ct10:cvrChassisVersion: + dmi.product.family: Predator Helios 500 + dmi.product.name: Predator PH517-61 + dmi.product.sku: + dmi.product.version: V1.07 + dmi.sys.vendor: Acer ** Attachment added: "AlsaInfo.txt" https://bugs.launchpad.net/bugs/1813820/+attachment/5233970/+files/AlsaInfo.txt -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1813820 Title: Waking from Suspend causes screen to appear with grey static (like a TV with no signal) Status in linux package in Ubuntu: Confirmed Bug description: I am running Kubuntu 18.10. This is the PH517-61 Acer Predator Helios 500 with the Ryzen processor. My first issue I need to deal with is Suspend. I have temporarily disabled suspend in the kcmshell5 configuration. If I do let the laptop suspend and then hit the keyboard I get what appears to be a 1950s TV with no signal. At this point I manually power down and then power up again and am able to view things on screen. Running these commands I get this information: $ journalctl -b -g suspend Compiled without pattern matching support $ journalctl -b -p3 -- Logs begin at Sun 2019-01-27 22:00:42 CST, end at Mon 2019-01-28 21:01:54 CST. -- Jan 28 20:40:33 craig-Predator-PH517-61 kernel: tpm_crb MSFT0101:00: can't request region for resource [mem 0xdf775000-0xdf778fff] Jan 28 20:40:42 craig-Predator-PH517-61 spice-vdagent[2100]: Cannot access vdagent virtio channel /dev/virtio-ports/com.redhat.spice.0 $ uname -a Linux craig-Predator-PH517-61 4.18.0-13-generic #14-Ubuntu SMP Wed Dec 5 09:04:24 UTC 2018 x86_64 x86_64 x86_64
[Kernel-packages] [Bug 1813820] Re: Waking from Suspend causes screen to appear with grey static (like a TV with no signal)
Expected Behaviour: I expect to continue to be able to use my machine normally and be able to see what is happening on screen. Actual Behaviour: Static on screen obscures everything. -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1813820 Title: Waking from Suspend causes screen to appear with grey static (like a TV with no signal) Status in linux package in Ubuntu: New Bug description: I am running Kubuntu 18.10. This is the PH517-61 Acer Predator Helios 500 with the Ryzen processor. My first issue I need to deal with is Suspend. I have temporarily disabled suspend in the kcmshell5 configuration. If I do let the laptop suspend and then hit the keyboard I get what appears to be a 1950s TV with no signal. At this point I manually power down and then power up again and am able to view things on screen. Running these commands I get this information: $ journalctl -b -g suspend Compiled without pattern matching support $ journalctl -b -p3 -- Logs begin at Sun 2019-01-27 22:00:42 CST, end at Mon 2019-01-28 21:01:54 CST. -- Jan 28 20:40:33 craig-Predator-PH517-61 kernel: tpm_crb MSFT0101:00: can't request region for resource [mem 0xdf775000-0xdf778fff] Jan 28 20:40:42 craig-Predator-PH517-61 spice-vdagent[2100]: Cannot access vdagent virtio channel /dev/virtio-ports/com.redhat.spice.0 $ uname -a Linux craig-Predator-PH517-61 4.18.0-13-generic #14-Ubuntu SMP Wed Dec 5 09:04:24 UTC 2018 x86_64 x86_64 x86_64 GNU/Linux This is a Vega 56 card but Kubuntu seems to think it is a Vega 64: $ lspci -k | grep -EA3 'VGA|3D|Display' 08:00.0 VGA compatible controller: Advanced Micro Devices, Inc. [AMD/ATI] Vega 10 XT [Radeon RX Vega 64] (rev c7) Subsystem: Acer Incorporated [ALI] Vega 10 XT [Radeon RX Vega 64] Kernel driver in use: amdgpu Kernel modules: amdgpu $ glxinfo | grep "OpenGL version" OpenGL version string: 4.4 (Compatibility Profile) Mesa 18.2.2 I will attempt to flesh this out more when I get home. To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1813820/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp
