[Kernel-packages] [Bug 1821068] Re: Touchpad not detected on Dell XPS 13 model 9370
** Changed in: linux (Ubuntu) Status: Confirmed => Invalid -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1821068 Title: Touchpad not detected on Dell XPS 13 model 9370 Status in linux package in Ubuntu: Invalid Bug description: Touchpad is not working. I've run "sudo apt update", run "sudo apt dist-upgrade" and rebooted. Problem still exists. When I run "cat /proc/bus/input/devices", the touchpad is not listed. I ran "ubuntu-bug linux". $ lsb_release -rd Description: Ubuntu 18.04.2 LTS Release: 18.04 ProblemType: Bug DistroRelease: Ubuntu 18.04 Package: linux-image-4.15.0-46-generic 4.15.0-46.49 ProcVersionSignature: Ubuntu 4.15.0-46.49-generic 4.15.18 Uname: Linux 4.15.0-46-generic x86_64 ApportVersion: 2.20.9-0ubuntu7.6 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC0: mike 1509 F pulseaudio CurrentDesktop: ubuntu:GNOME Date: Thu Mar 21 07:26:01 2019 HibernationDevice: RESUME=UUID=43c674f8-b23d-4a8f-b188-d60f44b8b754 InstallationDate: Installed on 2019-02-14 (34 days ago) InstallationMedia: Ubuntu 18.04.1 LTS "Bionic Beaver" - Release amd64 (20180725) MachineType: Dell Inc. XPS 13 9370 ProcEnviron: TERM=xterm-256color PATH=(custom, no user) XDG_RUNTIME_DIR= LANG=en_US.UTF-8 SHELL=/bin/bash ProcFB: 0 inteldrmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.15.0-46-generic root=UUID=faf516f1-21f1-41b1-8fe6-0454c10f66d0 ro quiet splash vt.handoff=1 RelatedPackageVersions: linux-restricted-modules-4.15.0-46-generic N/A linux-backports-modules-4.15.0-46-generic N/A linux-firmware 1.173.3 SourcePackage: linux UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 02/14/2019 dmi.bios.vendor: Dell Inc. dmi.bios.version: 1.8.1 dmi.board.name: 0H6H3J dmi.board.vendor: Dell Inc. dmi.board.version: A00 dmi.chassis.type: 10 dmi.chassis.vendor: Dell Inc. dmi.modalias: dmi:bvnDellInc.:bvr1.8.1:bd02/14/2019:svnDellInc.:pnXPS139370:pvr:rvnDellInc.:rn0H6H3J:rvrA00:cvnDellInc.:ct10:cvr: dmi.product.family: XPS dmi.product.name: XPS 13 9370 dmi.sys.vendor: Dell Inc. To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1821068/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp
Re: [Kernel-packages] [Bug 1821068] Re: Touchpad not detected on Dell XPS 13 model 9370
Replaced motherboard and trackpad. The problem is fixed. Seems to have been a hardware issue. You can mark the issue as "closed" or "not (our) bug". On Thursday, March 21, 2019, 11:06:24 AM CDT, Michael Nahas wrote: No, "sudo modprobe hid-multitouch" did nothing. FYI, my laptop started suffering problems after a trip to New Zealand. It started shutting down randomly every 10 minutes or so. Dell support had me upgrade the BIOS. The laptop stopped rebooting, but then the touchpad stopped being detected. (I also did "sudo apt update", "sudo apt dist-upgrade" at the time, so it wasn't just BIOS updates.) The BIOS Settings interface doesn't recognize the touchpad, so Dell believes there may be a hardware problem and is sending a new motherboard and touchpad. I'll let you know what happens with the hardware. I'll also make a bootable USB version of Ubuntu so that we can test it with a known image. On Thursday, March 21, 2019, 2:10:52 AM CDT, Kai-Heng Feng wrote: Does "sudo modprobe hid-multitouch" make the touchpad work? -- You received this bug notification because you are subscribed to the bug report. https://bugs.launchpad.net/bugs/1821068 Title: Touchpad not detected on Dell XPS 13 model 9370 Status in linux package in Ubuntu: Confirmed Bug description: Touchpad is not working. I've run "sudo apt update", run "sudo apt dist-upgrade" and rebooted. Problem still exists. When I run "cat /proc/bus/input/devices", the touchpad is not listed. I ran "ubuntu-bug linux". $ lsb_release -rd Description: Ubuntu 18.04.2 LTS Release: 18.04 ProblemType: Bug DistroRelease: Ubuntu 18.04 Package: linux-image-4.15.0-46-generic 4.15.0-46.49 ProcVersionSignature: Ubuntu 4.15.0-46.49-generic 4.15.18 Uname: Linux 4.15.0-46-generic x86_64 ApportVersion: 2.20.9-0ubuntu7.6 Architecture: amd64 AudioDevicesInUse: USER PID ACCESS COMMAND /dev/snd/controlC0: mike 1509 F pulseaudio CurrentDesktop: ubuntu:GNOME Date: Thu Mar 21 07:26:01 2019 HibernationDevice: RESUME=UUID=43c674f8-b23d-4a8f-b188-d60f44b8b754 InstallationDate: Installed on 2019-02-14 (34 days ago) InstallationMedia: Ubuntu 18.04.1 LTS "Bionic Beaver" - Release amd64 (20180725) MachineType: Dell Inc. XPS 13 9370 ProcEnviron: TERM=xterm-256color PATH=(custom, no user) XDG_RUNTIME_DIR= LANG=en_US.UTF-8 SHELL=/bin/bash ProcFB: 0 inteldrmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.15.0-46-generic root=UUID=faf516f1-21f1-41b1-8fe6-0454c10f66d0 ro quiet splash vt.handoff=1 RelatedPackageVersions: linux-restricted-modules-4.15.0-46-generic N/A linux-backports-modules-4.15.0-46-generic N/A linux-firmware 1.173.3 SourcePackage: linux UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 02/14/2019 dmi.bios.vendor: Dell Inc. dmi.bios.version: 1.8.1 dmi.board.name: 0H6H3J dmi.board.vendor: Dell Inc. dmi.board.version: A00 dmi.chassis.type: 10 dmi.chassis.vendor: Dell Inc. dmi.modalias: dmi:bvnDellInc.:bvr1.8.1:bd02/14/2019:svnDellInc.:pnXPS139370:pvr:rvnDellInc.:rn0H6H3J:rvrA00:cvnDellInc.:ct10:cvr: dmi.product.family: XPS dmi.product.name: XPS 13 9370 dmi.sys.vendor: Dell Inc. To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1821068/+subscriptions -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1821068 Title: Touchpad not detected on Dell XPS 13 model 9370 Status in linux package in Ubuntu: Confirmed Bug description: Touchpad is not working. I've run "sudo apt update", run "sudo apt dist-upgrade" and rebooted. Problem still exists. When I run "cat /proc/bus/input/devices", the touchpad is not listed. I ran "ubuntu-bug linux". $ lsb_release -rd Description: Ubuntu 18.04.2 LTS Release: 18.04 ProblemType: Bug DistroRelease: Ubuntu 18.04 Package: linux-image-4.15.0-46-generic 4.15.0-46.49 ProcVersionSignature: Ubuntu 4.15.0-46.49-generic 4.15.18 Uname: Linux 4.15.0-46-generic x86_64 ApportVersion: 2.20.9-0ubuntu7.6 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC0: mike 1509 F pulseaudio CurrentDesktop: ubuntu:GNOME Date: Thu Mar 21 07:26:01 2019 HibernationDevice: RESUME=UUID=43c674f8-b23d-4a8f-b188-d60f44b8b754 InstallationDate: Installed on 2019-02-14 (34 days ago) InstallationMedia: Ubuntu 18.04.1 LTS "Bionic Beaver" - Release amd64 (20180725) MachineType: Dell Inc. XPS 13 9370 ProcEnviron: TERM=xterm-256color PATH=(custom, no user) XDG_RUNTIME_DIR= LANG=en_US.UTF-8 SHELL=/bin/bash ProcFB: 0 inteldrmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.15.0-46-generic root=UUID=faf516f1-21f1-41b1-8fe6-0454c10f66d0 ro quiet splash vt.handoff=1
Re: [Kernel-packages] [Bug 1821068] Re: Touchpad not detected on Dell XPS 13 model 9370
No, "sudo modprobe hid-multitouch" did nothing. FYI, my laptop started suffering problems after a trip to New Zealand. It started shutting down randomly every 10 minutes or so. Dell support had me upgrade the BIOS. The laptop stopped rebooting, but then the touchpad stopped being detected. (I also did "sudo apt update", "sudo apt dist-upgrade" at the time, so it wasn't just BIOS updates.) The BIOS Settings interface doesn't recognize the touchpad, so Dell believes there may be a hardware problem and is sending a new motherboard and touchpad. I'll let you know what happens with the hardware. I'll also make a bootable USB version of Ubuntu so that we can test it with a known image. On Thursday, March 21, 2019, 2:10:52 AM CDT, Kai-Heng Feng wrote: Does "sudo modprobe hid-multitouch" make the touchpad work? -- You received this bug notification because you are subscribed to the bug report. https://bugs.launchpad.net/bugs/1821068 Title: Touchpad not detected on Dell XPS 13 model 9370 Status in linux package in Ubuntu: Confirmed Bug description: Touchpad is not working. I've run "sudo apt update", run "sudo apt dist-upgrade" and rebooted. Problem still exists. When I run "cat /proc/bus/input/devices", the touchpad is not listed. I ran "ubuntu-bug linux". $ lsb_release -rd Description: Ubuntu 18.04.2 LTS Release: 18.04 ProblemType: Bug DistroRelease: Ubuntu 18.04 Package: linux-image-4.15.0-46-generic 4.15.0-46.49 ProcVersionSignature: Ubuntu 4.15.0-46.49-generic 4.15.18 Uname: Linux 4.15.0-46-generic x86_64 ApportVersion: 2.20.9-0ubuntu7.6 Architecture: amd64 AudioDevicesInUse: USER PID ACCESS COMMAND /dev/snd/controlC0: mike 1509 F pulseaudio CurrentDesktop: ubuntu:GNOME Date: Thu Mar 21 07:26:01 2019 HibernationDevice: RESUME=UUID=43c674f8-b23d-4a8f-b188-d60f44b8b754 InstallationDate: Installed on 2019-02-14 (34 days ago) InstallationMedia: Ubuntu 18.04.1 LTS "Bionic Beaver" - Release amd64 (20180725) MachineType: Dell Inc. XPS 13 9370 ProcEnviron: TERM=xterm-256color PATH=(custom, no user) XDG_RUNTIME_DIR= LANG=en_US.UTF-8 SHELL=/bin/bash ProcFB: 0 inteldrmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.15.0-46-generic root=UUID=faf516f1-21f1-41b1-8fe6-0454c10f66d0 ro quiet splash vt.handoff=1 RelatedPackageVersions: linux-restricted-modules-4.15.0-46-generic N/A linux-backports-modules-4.15.0-46-generic N/A linux-firmware 1.173.3 SourcePackage: linux UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 02/14/2019 dmi.bios.vendor: Dell Inc. dmi.bios.version: 1.8.1 dmi.board.name: 0H6H3J dmi.board.vendor: Dell Inc. dmi.board.version: A00 dmi.chassis.type: 10 dmi.chassis.vendor: Dell Inc. dmi.modalias: dmi:bvnDellInc.:bvr1.8.1:bd02/14/2019:svnDellInc.:pnXPS139370:pvr:rvnDellInc.:rn0H6H3J:rvrA00:cvnDellInc.:ct10:cvr: dmi.product.family: XPS dmi.product.name: XPS 13 9370 dmi.sys.vendor: Dell Inc. To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1821068/+subscriptions -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1821068 Title: Touchpad not detected on Dell XPS 13 model 9370 Status in linux package in Ubuntu: Confirmed Bug description: Touchpad is not working. I've run "sudo apt update", run "sudo apt dist-upgrade" and rebooted. Problem still exists. When I run "cat /proc/bus/input/devices", the touchpad is not listed. I ran "ubuntu-bug linux". $ lsb_release -rd Description: Ubuntu 18.04.2 LTS Release: 18.04 ProblemType: Bug DistroRelease: Ubuntu 18.04 Package: linux-image-4.15.0-46-generic 4.15.0-46.49 ProcVersionSignature: Ubuntu 4.15.0-46.49-generic 4.15.18 Uname: Linux 4.15.0-46-generic x86_64 ApportVersion: 2.20.9-0ubuntu7.6 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC0: mike 1509 F pulseaudio CurrentDesktop: ubuntu:GNOME Date: Thu Mar 21 07:26:01 2019 HibernationDevice: RESUME=UUID=43c674f8-b23d-4a8f-b188-d60f44b8b754 InstallationDate: Installed on 2019-02-14 (34 days ago) InstallationMedia: Ubuntu 18.04.1 LTS "Bionic Beaver" - Release amd64 (20180725) MachineType: Dell Inc. XPS 13 9370 ProcEnviron: TERM=xterm-256color PATH=(custom, no user) XDG_RUNTIME_DIR= LANG=en_US.UTF-8 SHELL=/bin/bash ProcFB: 0 inteldrmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.15.0-46-generic root=UUID=faf516f1-21f1-41b1-8fe6-0454c10f66d0 ro quiet splash vt.handoff=1 RelatedPackageVersions: linux-restricted-modules-4.15.0-46-generic N/A linux-backports-modules-4.15.0-46-generic N/A linux-firmware 1.173.3 SourcePackage: linux UpgradeStatus: No upgrade log
[Kernel-packages] [Bug 1821068] Re: Touchpad not detected on Dell XPS 13 model 9370
Does "sudo modprobe hid-multitouch" make the touchpad work? -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1821068 Title: Touchpad not detected on Dell XPS 13 model 9370 Status in linux package in Ubuntu: Confirmed Bug description: Touchpad is not working. I've run "sudo apt update", run "sudo apt dist-upgrade" and rebooted. Problem still exists. When I run "cat /proc/bus/input/devices", the touchpad is not listed. I ran "ubuntu-bug linux". $ lsb_release -rd Description: Ubuntu 18.04.2 LTS Release: 18.04 ProblemType: Bug DistroRelease: Ubuntu 18.04 Package: linux-image-4.15.0-46-generic 4.15.0-46.49 ProcVersionSignature: Ubuntu 4.15.0-46.49-generic 4.15.18 Uname: Linux 4.15.0-46-generic x86_64 ApportVersion: 2.20.9-0ubuntu7.6 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC0: mike 1509 F pulseaudio CurrentDesktop: ubuntu:GNOME Date: Thu Mar 21 07:26:01 2019 HibernationDevice: RESUME=UUID=43c674f8-b23d-4a8f-b188-d60f44b8b754 InstallationDate: Installed on 2019-02-14 (34 days ago) InstallationMedia: Ubuntu 18.04.1 LTS "Bionic Beaver" - Release amd64 (20180725) MachineType: Dell Inc. XPS 13 9370 ProcEnviron: TERM=xterm-256color PATH=(custom, no user) XDG_RUNTIME_DIR= LANG=en_US.UTF-8 SHELL=/bin/bash ProcFB: 0 inteldrmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.15.0-46-generic root=UUID=faf516f1-21f1-41b1-8fe6-0454c10f66d0 ro quiet splash vt.handoff=1 RelatedPackageVersions: linux-restricted-modules-4.15.0-46-generic N/A linux-backports-modules-4.15.0-46-generic N/A linux-firmware 1.173.3 SourcePackage: linux UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 02/14/2019 dmi.bios.vendor: Dell Inc. dmi.bios.version: 1.8.1 dmi.board.name: 0H6H3J dmi.board.vendor: Dell Inc. dmi.board.version: A00 dmi.chassis.type: 10 dmi.chassis.vendor: Dell Inc. dmi.modalias: dmi:bvnDellInc.:bvr1.8.1:bd02/14/2019:svnDellInc.:pnXPS139370:pvr:rvnDellInc.:rn0H6H3J:rvrA00:cvnDellInc.:ct10:cvr: dmi.product.family: XPS dmi.product.name: XPS 13 9370 dmi.sys.vendor: Dell Inc. To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1821068/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp
