[Kernel-packages] [Bug 1853665] Re: Realtek RTL8821CE [10ec:c821] Subsystem [103c:831a] Bluetooth not probed
** Changed in: linux-oem (Ubuntu) Status: Confirmed => Invalid -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux-oem in Ubuntu. https://bugs.launchpad.net/bugs/1853665 Title: Realtek RTL8821CE [10ec:c821] Subsystem [103c:831a] Bluetooth not probed Status in linux package in Ubuntu: Confirmed Status in linux-oem package in Ubuntu: Invalid Status in rtl8821ce package in Ubuntu: Confirmed Bug description: The driver installed just fine and wifi is working but bluetooth does not. I will gladly provide further debugging information. Ubuntu 19.10 --- ProblemType: Bug ApportVersion: 2.20.11-0ubuntu8.2 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC0: steven 2090 F pulseaudio CurrentDesktop: ubuntu:GNOME DistroRelease: Ubuntu 19.10 InstallationDate: Installed on 2019-11-17 (75 days ago) InstallationMedia: Ubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017) Lsusb: Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub Bus 001 Device 002: ID 0408:5321 Quanta Computer, Inc. HP Webcam Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub MachineType: HP HP 250 G7 Notebook PC Package: rtl8821ce ProcEnviron: TERM=xterm-256color PATH=(custom, no user) XDG_RUNTIME_DIR= LANG=de_DE.UTF-8 SHELL=/bin/bash ProcFB: 0 i915drmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.3.0-29-generic root=UUID=a0cdf605-0b72-4674-a76e-ad1dbae26043 ro quiet splash vt.handoff=7 ProcVersionSignature: Ubuntu 5.3.0-29.31-generic 5.3.13 RelatedPackageVersions: linux-restricted-modules-5.3.0-29-generic N/A linux-backports-modules-5.3.0-29-generic N/A linux-firmware1.183.3 RfKill: 0: phy0: Wireless LAN Soft blocked: no Hard blocked: no Tags: eoan Uname: Linux 5.3.0-29-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm audio cdrom dip lpadmin lxd plugdev sambashare sudo _MarkForUpload: True dmi.bios.date: 12/05/2018 dmi.bios.vendor: Insyde dmi.bios.version: F.16 dmi.board.asset.tag: Type2 - Board Asset Tag dmi.board.name: 8532 dmi.board.vendor: HP dmi.board.version: 70.22 dmi.chassis.asset.tag: Chassis Asset Tag dmi.chassis.type: 10 dmi.chassis.vendor: HP dmi.chassis.version: Chassis Version dmi.modalias: dmi:bvnInsyde:bvrF.16:bd12/05/2018:svnHP:pnHP250G7NotebookPC:pvrType1ProductConfigId:rvnHP:rn8532:rvr70.22:cvnHP:ct10:cvrChassisVersion: dmi.product.family: 103C_5336AN HP 200 dmi.product.name: HP 250 G7 Notebook PC dmi.product.sku: 6MQ54EA#ABD dmi.product.version: Type1ProductConfigId dmi.sys.vendor: HP --- ProblemType: Bug ApportVersion: 2.20.11-0ubuntu27.3 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC0: steven 1931 F pulseaudio CasperMD5CheckResult: skip CurrentDesktop: ubuntu:GNOME DistroRelease: Ubuntu 20.04 InstallationDate: Installed on 2019-11-17 (231 days ago) InstallationMedia: Ubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017) Lsusb: Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub Bus 001 Device 002: ID 0408:5321 Quanta Computer, Inc. HP Webcam Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub Lsusb-t: /: Bus 02.Port 1: Dev 1, Class=root_hub, Driver=xhci_hcd/6p, 1M /: Bus 01.Port 1: Dev 1, Class=root_hub, Driver=xhci_hcd/12p, 480M |__ Port 5: Dev 2, If 0, Class=Video, Driver=uvcvideo, 480M |__ Port 5: Dev 2, If 1, Class=Video, Driver=uvcvideo, 480M MachineType: HP HP 250 G7 Notebook PC Package: rtl8821ce ProcEnviron: TERM=xterm-256color PATH=(custom, no user) XDG_RUNTIME_DIR= LANG=de_DE.UTF-8 SHELL=/bin/bash ProcFB: 0 i915drmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.4.0-40-generic root=UUID=a0cdf605-0b72-4674-a76e-ad1dbae26043 ro quiet splash vt.handoff=7 ProcVersionSignature: Ubuntu 5.4.0-40.44-generic 5.4.44 RelatedPackageVersions: linux-restricted-modules-5.4.0-40-generic N/A linux-backports-modules-5.4.0-40-generic N/A linux-firmware1.187.1 RfKill: 0: phy0: Wireless LAN Soft blocked: no Hard blocked: no StagingDrivers: ashmem_linux Tags: focal staging staging Uname: Linux 5.4.0-40-generic x86_64 UpgradeStatus: Upgraded to focal on 2020-05-18 (47 days ago) UserGroups: adm audio cdrom dip lpadmin lxd plugdev sambashare sudo _MarkForUpload: True dmi.bios.date: 12/05/2018 dmi.bios.vendor: Insyde dmi.bios.version: F.16 dmi.board.asset.tag: Type2 - Board Asset Tag dmi.board.name: 8532 dmi.board.vendor: HP dmi.board.version: 70.22 dmi.chassis.asset.tag: Chassis Asset Tag dmi.chassis.type: 10 dmi.chassis.vendor: HP dmi.chassis.version: Chassis Version dmi.modalias:
[Kernel-packages] [Bug 1853665] Re: Realtek RTL8821CE [10ec:c821] Subsystem [103c:831a] Bluetooth not probed
The issue still persists with kernel 5.13 and the impish driver Why doesn't the maintainers of this driver use some of the code of tomaspinho driver? I read on Linux Mint forum that some people got bluetooth working with that driver. Link to repo: https://github.com/tomaspinho/rtl8821ce/ Link to LM forum thread: https://forums.linuxmint.com/viewtopic.php?t=308215 -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux-oem in Ubuntu. https://bugs.launchpad.net/bugs/1853665 Title: Realtek RTL8821CE [10ec:c821] Subsystem [103c:831a] Bluetooth not probed Status in linux package in Ubuntu: Confirmed Status in linux-oem package in Ubuntu: Confirmed Status in rtl8821ce package in Ubuntu: Confirmed Bug description: The driver installed just fine and wifi is working but bluetooth does not. I will gladly provide further debugging information. Ubuntu 19.10 --- ProblemType: Bug ApportVersion: 2.20.11-0ubuntu8.2 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC0: steven 2090 F pulseaudio CurrentDesktop: ubuntu:GNOME DistroRelease: Ubuntu 19.10 InstallationDate: Installed on 2019-11-17 (75 days ago) InstallationMedia: Ubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017) Lsusb: Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub Bus 001 Device 002: ID 0408:5321 Quanta Computer, Inc. HP Webcam Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub MachineType: HP HP 250 G7 Notebook PC Package: rtl8821ce ProcEnviron: TERM=xterm-256color PATH=(custom, no user) XDG_RUNTIME_DIR= LANG=de_DE.UTF-8 SHELL=/bin/bash ProcFB: 0 i915drmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.3.0-29-generic root=UUID=a0cdf605-0b72-4674-a76e-ad1dbae26043 ro quiet splash vt.handoff=7 ProcVersionSignature: Ubuntu 5.3.0-29.31-generic 5.3.13 RelatedPackageVersions: linux-restricted-modules-5.3.0-29-generic N/A linux-backports-modules-5.3.0-29-generic N/A linux-firmware1.183.3 RfKill: 0: phy0: Wireless LAN Soft blocked: no Hard blocked: no Tags: eoan Uname: Linux 5.3.0-29-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm audio cdrom dip lpadmin lxd plugdev sambashare sudo _MarkForUpload: True dmi.bios.date: 12/05/2018 dmi.bios.vendor: Insyde dmi.bios.version: F.16 dmi.board.asset.tag: Type2 - Board Asset Tag dmi.board.name: 8532 dmi.board.vendor: HP dmi.board.version: 70.22 dmi.chassis.asset.tag: Chassis Asset Tag dmi.chassis.type: 10 dmi.chassis.vendor: HP dmi.chassis.version: Chassis Version dmi.modalias: dmi:bvnInsyde:bvrF.16:bd12/05/2018:svnHP:pnHP250G7NotebookPC:pvrType1ProductConfigId:rvnHP:rn8532:rvr70.22:cvnHP:ct10:cvrChassisVersion: dmi.product.family: 103C_5336AN HP 200 dmi.product.name: HP 250 G7 Notebook PC dmi.product.sku: 6MQ54EA#ABD dmi.product.version: Type1ProductConfigId dmi.sys.vendor: HP --- ProblemType: Bug ApportVersion: 2.20.11-0ubuntu27.3 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC0: steven 1931 F pulseaudio CasperMD5CheckResult: skip CurrentDesktop: ubuntu:GNOME DistroRelease: Ubuntu 20.04 InstallationDate: Installed on 2019-11-17 (231 days ago) InstallationMedia: Ubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017) Lsusb: Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub Bus 001 Device 002: ID 0408:5321 Quanta Computer, Inc. HP Webcam Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub Lsusb-t: /: Bus 02.Port 1: Dev 1, Class=root_hub, Driver=xhci_hcd/6p, 1M /: Bus 01.Port 1: Dev 1, Class=root_hub, Driver=xhci_hcd/12p, 480M |__ Port 5: Dev 2, If 0, Class=Video, Driver=uvcvideo, 480M |__ Port 5: Dev 2, If 1, Class=Video, Driver=uvcvideo, 480M MachineType: HP HP 250 G7 Notebook PC Package: rtl8821ce ProcEnviron: TERM=xterm-256color PATH=(custom, no user) XDG_RUNTIME_DIR= LANG=de_DE.UTF-8 SHELL=/bin/bash ProcFB: 0 i915drmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.4.0-40-generic root=UUID=a0cdf605-0b72-4674-a76e-ad1dbae26043 ro quiet splash vt.handoff=7 ProcVersionSignature: Ubuntu 5.4.0-40.44-generic 5.4.44 RelatedPackageVersions: linux-restricted-modules-5.4.0-40-generic N/A linux-backports-modules-5.4.0-40-generic N/A linux-firmware1.187.1 RfKill: 0: phy0: Wireless LAN Soft blocked: no Hard blocked: no StagingDrivers: ashmem_linux Tags: focal staging staging Uname: Linux 5.4.0-40-generic x86_64 UpgradeStatus: Upgraded to focal on 2020-05-18 (47 days ago) UserGroups: adm audio cdrom dip lpadmin lxd plugdev sambashare sudo _MarkForUpload: True dmi.bios.date: 12/05/2018 dmi.bios.vendor: Insyde dmi.bios.version:
[Kernel-packages] [Bug 1853665] Re: Realtek RTL8821CE [10ec:c821] Subsystem [103c:831a] Bluetooth not probed
I have the same laptop with Ubuntu 20.04.2 and same problem with the
Bluetooth adapter. After reading this thread, I made a win10 USB boot
drive, shortly after booting it the Bluetooth adapter was detected and i
paired it with my phone. I got the below info from powershell.
Caption : Realtek Bluetooth 4.2 Adapter
Description : Realtek Bluetooth 4.2 Adapter
InstallDate :
Name: Realtek Bluetooth 4.2 Adapter
Status : OK
Availability:
ConfigManagerErrorCode : CM_PROB_NONE
ConfigManagerUserConfig : False
CreationClassName : Win32_PnPEntity
DeviceID: USB\VID_0BDA_B00A\00E04C01
ErrorCleared:
ErrorDescription:
LastErrorCode :
PNPDeviceID : USB\VID_0BDA_B00A\00E04C01
PowerManagementCapabilities :
PowerManagementSupported:
StatusInfo :
SystemCreationClassName : Win32_ComputerSystem
SystemName : DESKTOP-VDB4J5I
ClassGuid : {e0cbf06c-cd8b-4647-bb8a-263b43f0f974}
CompatibleID: {USB\Class_E0_01_01,
USB\Class_E0_01, USB\Class_E0}
HardwareID : {USB\VID_0BDA_B00A_0110,
USB\VID_0BDA_B00A}
Manufacturer: Realtek Semiconductor Corp.
PNPClass: Bluetooth
Present : True
Service : BTHUSB
PSComputerName :
Class : Bluetooth
FriendlyName: Realtek Bluetooth 4.2 Adapter
InstanceId : USB\VID_0BDA_B00A\00E04C01
Problem : CM_PROB_NONE
ProblemDescription :
--
You received this bug notification because you are a member of Kernel
Packages, which is subscribed to linux-oem in Ubuntu.
https://bugs.launchpad.net/bugs/1853665
Title:
Realtek RTL8821CE [10ec:c821] Subsystem [103c:831a] Bluetooth not
probed
Status in linux package in Ubuntu:
Confirmed
Status in linux-oem package in Ubuntu:
Confirmed
Status in rtl8821ce package in Ubuntu:
Confirmed
Bug description:
The driver installed just fine and wifi is working but bluetooth does
not.
I will gladly provide further debugging information.
Ubuntu 19.10
---
ProblemType: Bug
ApportVersion: 2.20.11-0ubuntu8.2
Architecture: amd64
AudioDevicesInUse:
USERPID ACCESS COMMAND
/dev/snd/controlC0: steven 2090 F pulseaudio
CurrentDesktop: ubuntu:GNOME
DistroRelease: Ubuntu 19.10
InstallationDate: Installed on 2019-11-17 (75 days ago)
InstallationMedia: Ubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017)
Lsusb:
Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 001 Device 002: ID 0408:5321 Quanta Computer, Inc. HP Webcam
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
MachineType: HP HP 250 G7 Notebook PC
Package: rtl8821ce
ProcEnviron:
TERM=xterm-256color
PATH=(custom, no user)
XDG_RUNTIME_DIR=
LANG=de_DE.UTF-8
SHELL=/bin/bash
ProcFB: 0 i915drmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.3.0-29-generic
root=UUID=a0cdf605-0b72-4674-a76e-ad1dbae26043 ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 5.3.0-29.31-generic 5.3.13
RelatedPackageVersions:
linux-restricted-modules-5.3.0-29-generic N/A
linux-backports-modules-5.3.0-29-generic N/A
linux-firmware1.183.3
RfKill:
0: phy0: Wireless LAN
Soft blocked: no
Hard blocked: no
Tags: eoan
Uname: Linux 5.3.0-29-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm audio cdrom dip lpadmin lxd plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 12/05/2018
dmi.bios.vendor: Insyde
dmi.bios.version: F.16
dmi.board.asset.tag: Type2 - Board Asset Tag
dmi.board.name: 8532
dmi.board.vendor: HP
dmi.board.version: 70.22
dmi.chassis.asset.tag: Chassis Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: HP
dmi.chassis.version: Chassis Version
dmi.modalias:
dmi:bvnInsyde:bvrF.16:bd12/05/2018:svnHP:pnHP250G7NotebookPC:pvrType1ProductConfigId:rvnHP:rn8532:rvr70.22:cvnHP:ct10:cvrChassisVersion:
dmi.product.family: 103C_5336AN HP 200
dmi.product.name: HP 250 G7 Notebook PC
dmi.product.sku: 6MQ54EA#ABD
dmi.product.version: Type1ProductConfigId
dmi.sys.vendor: HP
---
ProblemType: Bug
ApportVersion: 2.20.11-0ubuntu27.3
Architecture: amd64
AudioDevicesInUse:
USERPID ACCESS COMMAND
/dev/snd/controlC0: steven 1931 F pulseaudio
CasperMD5CheckResult: skip
CurrentDesktop: ubuntu:GNOME
DistroRelease: Ubuntu 20.04
InstallationDate: Installed on 2019-11-17 (231 days ago)
InstallationMedia: Ubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017)
Lsusb:
Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 001 Device 002: ID 0408:5321 Quanta
[Kernel-packages] [Bug 1853665] Re: Realtek RTL8821CE [10ec:c821] Subsystem [103c:831a] Bluetooth not probed
** Changed in: linux (Ubuntu) Status: Incomplete => Confirmed -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux-oem in Ubuntu. https://bugs.launchpad.net/bugs/1853665 Title: Realtek RTL8821CE [10ec:c821] Subsystem [103c:831a] Bluetooth not probed Status in linux package in Ubuntu: Confirmed Status in linux-oem package in Ubuntu: Confirmed Status in rtl8821ce package in Ubuntu: Confirmed Bug description: The driver installed just fine and wifi is working but bluetooth does not. I will gladly provide further debugging information. Ubuntu 19.10 --- ProblemType: Bug ApportVersion: 2.20.11-0ubuntu8.2 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC0: steven 2090 F pulseaudio CurrentDesktop: ubuntu:GNOME DistroRelease: Ubuntu 19.10 InstallationDate: Installed on 2019-11-17 (75 days ago) InstallationMedia: Ubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017) Lsusb: Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub Bus 001 Device 002: ID 0408:5321 Quanta Computer, Inc. HP Webcam Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub MachineType: HP HP 250 G7 Notebook PC Package: rtl8821ce ProcEnviron: TERM=xterm-256color PATH=(custom, no user) XDG_RUNTIME_DIR= LANG=de_DE.UTF-8 SHELL=/bin/bash ProcFB: 0 i915drmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.3.0-29-generic root=UUID=a0cdf605-0b72-4674-a76e-ad1dbae26043 ro quiet splash vt.handoff=7 ProcVersionSignature: Ubuntu 5.3.0-29.31-generic 5.3.13 RelatedPackageVersions: linux-restricted-modules-5.3.0-29-generic N/A linux-backports-modules-5.3.0-29-generic N/A linux-firmware1.183.3 RfKill: 0: phy0: Wireless LAN Soft blocked: no Hard blocked: no Tags: eoan Uname: Linux 5.3.0-29-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm audio cdrom dip lpadmin lxd plugdev sambashare sudo _MarkForUpload: True dmi.bios.date: 12/05/2018 dmi.bios.vendor: Insyde dmi.bios.version: F.16 dmi.board.asset.tag: Type2 - Board Asset Tag dmi.board.name: 8532 dmi.board.vendor: HP dmi.board.version: 70.22 dmi.chassis.asset.tag: Chassis Asset Tag dmi.chassis.type: 10 dmi.chassis.vendor: HP dmi.chassis.version: Chassis Version dmi.modalias: dmi:bvnInsyde:bvrF.16:bd12/05/2018:svnHP:pnHP250G7NotebookPC:pvrType1ProductConfigId:rvnHP:rn8532:rvr70.22:cvnHP:ct10:cvrChassisVersion: dmi.product.family: 103C_5336AN HP 200 dmi.product.name: HP 250 G7 Notebook PC dmi.product.sku: 6MQ54EA#ABD dmi.product.version: Type1ProductConfigId dmi.sys.vendor: HP --- ProblemType: Bug ApportVersion: 2.20.11-0ubuntu27.3 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC0: steven 1931 F pulseaudio CasperMD5CheckResult: skip CurrentDesktop: ubuntu:GNOME DistroRelease: Ubuntu 20.04 InstallationDate: Installed on 2019-11-17 (231 days ago) InstallationMedia: Ubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017) Lsusb: Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub Bus 001 Device 002: ID 0408:5321 Quanta Computer, Inc. HP Webcam Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub Lsusb-t: /: Bus 02.Port 1: Dev 1, Class=root_hub, Driver=xhci_hcd/6p, 1M /: Bus 01.Port 1: Dev 1, Class=root_hub, Driver=xhci_hcd/12p, 480M |__ Port 5: Dev 2, If 0, Class=Video, Driver=uvcvideo, 480M |__ Port 5: Dev 2, If 1, Class=Video, Driver=uvcvideo, 480M MachineType: HP HP 250 G7 Notebook PC Package: rtl8821ce ProcEnviron: TERM=xterm-256color PATH=(custom, no user) XDG_RUNTIME_DIR= LANG=de_DE.UTF-8 SHELL=/bin/bash ProcFB: 0 i915drmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.4.0-40-generic root=UUID=a0cdf605-0b72-4674-a76e-ad1dbae26043 ro quiet splash vt.handoff=7 ProcVersionSignature: Ubuntu 5.4.0-40.44-generic 5.4.44 RelatedPackageVersions: linux-restricted-modules-5.4.0-40-generic N/A linux-backports-modules-5.4.0-40-generic N/A linux-firmware1.187.1 RfKill: 0: phy0: Wireless LAN Soft blocked: no Hard blocked: no StagingDrivers: ashmem_linux Tags: focal staging staging Uname: Linux 5.4.0-40-generic x86_64 UpgradeStatus: Upgraded to focal on 2020-05-18 (47 days ago) UserGroups: adm audio cdrom dip lpadmin lxd plugdev sambashare sudo _MarkForUpload: True dmi.bios.date: 12/05/2018 dmi.bios.vendor: Insyde dmi.bios.version: F.16 dmi.board.asset.tag: Type2 - Board Asset Tag dmi.board.name: 8532 dmi.board.vendor: HP dmi.board.version: 70.22 dmi.chassis.asset.tag: Chassis Asset Tag dmi.chassis.type: 10 dmi.chassis.vendor: HP dmi.chassis.version: Chassis Version dmi.modalias:
[Kernel-packages] [Bug 1853665] Re: Realtek RTL8821CE [10ec:c821] Subsystem [103c:831a] Bluetooth not probed
No nothing. My suggestion is to install Windows, and if there's no bluetooth, service the hardware to HP. -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux-oem in Ubuntu. https://bugs.launchpad.net/bugs/1853665 Title: Realtek RTL8821CE [10ec:c821] Subsystem [103c:831a] Bluetooth not probed Status in linux package in Ubuntu: Incomplete Status in linux-oem package in Ubuntu: Confirmed Status in rtl8821ce package in Ubuntu: Confirmed Bug description: The driver installed just fine and wifi is working but bluetooth does not. I will gladly provide further debugging information. Ubuntu 19.10 --- ProblemType: Bug ApportVersion: 2.20.11-0ubuntu8.2 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC0: steven 2090 F pulseaudio CurrentDesktop: ubuntu:GNOME DistroRelease: Ubuntu 19.10 InstallationDate: Installed on 2019-11-17 (75 days ago) InstallationMedia: Ubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017) Lsusb: Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub Bus 001 Device 002: ID 0408:5321 Quanta Computer, Inc. HP Webcam Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub MachineType: HP HP 250 G7 Notebook PC Package: rtl8821ce ProcEnviron: TERM=xterm-256color PATH=(custom, no user) XDG_RUNTIME_DIR= LANG=de_DE.UTF-8 SHELL=/bin/bash ProcFB: 0 i915drmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.3.0-29-generic root=UUID=a0cdf605-0b72-4674-a76e-ad1dbae26043 ro quiet splash vt.handoff=7 ProcVersionSignature: Ubuntu 5.3.0-29.31-generic 5.3.13 RelatedPackageVersions: linux-restricted-modules-5.3.0-29-generic N/A linux-backports-modules-5.3.0-29-generic N/A linux-firmware1.183.3 RfKill: 0: phy0: Wireless LAN Soft blocked: no Hard blocked: no Tags: eoan Uname: Linux 5.3.0-29-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm audio cdrom dip lpadmin lxd plugdev sambashare sudo _MarkForUpload: True dmi.bios.date: 12/05/2018 dmi.bios.vendor: Insyde dmi.bios.version: F.16 dmi.board.asset.tag: Type2 - Board Asset Tag dmi.board.name: 8532 dmi.board.vendor: HP dmi.board.version: 70.22 dmi.chassis.asset.tag: Chassis Asset Tag dmi.chassis.type: 10 dmi.chassis.vendor: HP dmi.chassis.version: Chassis Version dmi.modalias: dmi:bvnInsyde:bvrF.16:bd12/05/2018:svnHP:pnHP250G7NotebookPC:pvrType1ProductConfigId:rvnHP:rn8532:rvr70.22:cvnHP:ct10:cvrChassisVersion: dmi.product.family: 103C_5336AN HP 200 dmi.product.name: HP 250 G7 Notebook PC dmi.product.sku: 6MQ54EA#ABD dmi.product.version: Type1ProductConfigId dmi.sys.vendor: HP --- ProblemType: Bug ApportVersion: 2.20.11-0ubuntu27.3 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC0: steven 1931 F pulseaudio CasperMD5CheckResult: skip CurrentDesktop: ubuntu:GNOME DistroRelease: Ubuntu 20.04 InstallationDate: Installed on 2019-11-17 (231 days ago) InstallationMedia: Ubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017) Lsusb: Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub Bus 001 Device 002: ID 0408:5321 Quanta Computer, Inc. HP Webcam Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub Lsusb-t: /: Bus 02.Port 1: Dev 1, Class=root_hub, Driver=xhci_hcd/6p, 1M /: Bus 01.Port 1: Dev 1, Class=root_hub, Driver=xhci_hcd/12p, 480M |__ Port 5: Dev 2, If 0, Class=Video, Driver=uvcvideo, 480M |__ Port 5: Dev 2, If 1, Class=Video, Driver=uvcvideo, 480M MachineType: HP HP 250 G7 Notebook PC Package: rtl8821ce ProcEnviron: TERM=xterm-256color PATH=(custom, no user) XDG_RUNTIME_DIR= LANG=de_DE.UTF-8 SHELL=/bin/bash ProcFB: 0 i915drmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.4.0-40-generic root=UUID=a0cdf605-0b72-4674-a76e-ad1dbae26043 ro quiet splash vt.handoff=7 ProcVersionSignature: Ubuntu 5.4.0-40.44-generic 5.4.44 RelatedPackageVersions: linux-restricted-modules-5.4.0-40-generic N/A linux-backports-modules-5.4.0-40-generic N/A linux-firmware1.187.1 RfKill: 0: phy0: Wireless LAN Soft blocked: no Hard blocked: no StagingDrivers: ashmem_linux Tags: focal staging staging Uname: Linux 5.4.0-40-generic x86_64 UpgradeStatus: Upgraded to focal on 2020-05-18 (47 days ago) UserGroups: adm audio cdrom dip lpadmin lxd plugdev sambashare sudo _MarkForUpload: True dmi.bios.date: 12/05/2018 dmi.bios.vendor: Insyde dmi.bios.version: F.16 dmi.board.asset.tag: Type2 - Board Asset Tag dmi.board.name: 8532 dmi.board.vendor: HP dmi.board.version: 70.22 dmi.chassis.asset.tag: Chassis Asset Tag dmi.chassis.type: 10 dmi.chassis.vendor: HP dmi.chassis.version: Chassis Version
[Kernel-packages] [Bug 1853665] Re: Realtek RTL8821CE [10ec:c821] Subsystem [103c:831a] Bluetooth not probed
I followed the instructions but have no idea whether it worked or not (I can't take the battery out so I had to take the 15-seconds-power-button route). [0.00] microcode: microcode updated early to revision 0xd6, date = 2020-04-27 [0.00] Linux version 5.8.0-050800-generic (kernel@gloin) (gcc (Ubuntu 9.3.0-13ubuntu1) 9.3.0, GNU ld (GNU Binutils for Ubuntu) 2.34) #202007052030 SMP Mon Jul 6 00:37:33 UTC 2020 [0.00] Command line: BOOT_IMAGE=/boot/vmlinuz-5.8.0-050800-generic root=UUID=a0cdf605-0b72-4674-a76e-ad1dbae26043 ro quiet splash vt.handoff=7 [0.00] KERNEL supported cpus: [0.00] Intel GenuineIntel [0.00] AMD AuthenticAMD [0.00] Hygon HygonGenuine [0.00] Centaur CentaurHauls [0.00] zhaoxin Shanghai [0.00] x86/fpu: Supporting XSAVE feature 0x001: 'x87 floating point registers' [0.00] x86/fpu: Supporting XSAVE feature 0x002: 'SSE registers' [0.00] x86/fpu: Supporting XSAVE feature 0x004: 'AVX registers' [0.00] x86/fpu: Supporting XSAVE feature 0x008: 'MPX bounds registers' [0.00] x86/fpu: Supporting XSAVE feature 0x010: 'MPX CSR' [0.00] x86/fpu: xstate_offset[2]: 576, xstate_sizes[2]: 256 [0.00] x86/fpu: xstate_offset[3]: 832, xstate_sizes[3]: 64 [0.00] x86/fpu: xstate_offset[4]: 896, xstate_sizes[4]: 64 [0.00] x86/fpu: Enabled xstate features 0x1f, context size is 960 bytes, using 'compacted' format. [0.00] BIOS-provided physical RAM map: [0.00] BIOS-e820: [mem 0x-0x000937ff] usable [0.00] BIOS-e820: [mem 0x00093800-0x0009] reserved [0.00] BIOS-e820: [mem 0x000e-0x000f] reserved [0.00] BIOS-e820: [mem 0x0010-0x7a6aefff] usable [0.00] BIOS-e820: [mem 0x7a6af000-0x7b49efff] reserved [0.00] BIOS-e820: [mem 0x7b49f000-0x7bb8efff] ACPI NVS [0.00] BIOS-e820: [mem 0x7bb8f000-0x7bc0efff] ACPI data [0.00] BIOS-e820: [mem 0x7bc0f000-0x7bc0] usable [0.00] BIOS-e820: [mem 0x7bc1-0x7f7f] reserved [0.00] BIOS-e820: [mem 0xe000-0xefff] reserved [0.00] BIOS-e820: [mem 0xfe00-0xfe010fff] reserved [0.00] BIOS-e820: [mem 0xfed1-0xfed19fff] reserved [0.00] BIOS-e820: [mem 0xfed84000-0xfed84fff] reserved [0.00] BIOS-e820: [mem 0xfee0-0xfee00fff] reserved [0.00] BIOS-e820: [mem 0xff30-0x] reserved [0.00] BIOS-e820: [mem 0x0001-0x00027e7f] usable [0.00] NX (Execute Disable) protection: active [0.00] SMBIOS 3.0 present. [0.00] DMI: HP HP 250 G7 Notebook PC/8532, BIOS F.16 12/05/2018 [0.00] tsc: Detected 1800.000 MHz processor [0.001815] e820: update [mem 0x-0x0fff] usable ==> reserved [0.001817] e820: remove [mem 0x000a-0x000f] usable [0.001824] last_pfn = 0x27e800 max_arch_pfn = 0x4 [0.001829] MTRR default type: uncachable [0.001830] MTRR fixed ranges enabled: [0.001832] 0-9 write-back [0.001833] A-B uncachable [0.001834] C-F write-protect [0.001835] MTRR variable ranges enabled: [0.001837] 0 base 00FF00 mask 7FFF00 write-protect [0.001839] 1 base 007D00 mask 7FFF00 uncachable [0.001840] 2 base 00 mask 7F8000 write-back [0.001841] 3 base 01 mask 7F write-back [0.001842] 4 base 02 mask 7E write-back [0.001843] 5 base 007E00 mask 7FFE00 uncachable [0.001844] 6 disabled [0.001844] 7 disabled [0.001845] 8 disabled [0.001845] 9 disabled [0.002486] x86/PAT: Configuration [0-7]: WB WC UC- UC WB WP UC- WT [0.002723] last_pfn = 0x7bc10 max_arch_pfn = 0x4 [0.013762] found SMP MP-table at [mem 0x000fe1b0-0x000fe1bf] [0.013851] check: Scanning 1 areas for low memory corruption [0.013856] Using GB pages for direct mapping [0.014272] RAMDISK: [mem 0x31f2d000-0x34f8dfff] [0.014283] ACPI: Early table checksum verification disabled [0.014287] ACPI: RSDP 0x000FE020 24 (v02 HPQOEM) [0.014291] ACPI: XSDT 0x7BBEA188 FC (v01 HPQOEM SLIC-MPC HP 0113) [0.014298] ACPI: FACP 0x7BBEC000 00010C (v05 HPQOEM SLIC-MPC HP 0004) [0.014304] ACPI: DSDT 0x7BBA7000 04013F (v02 HPQOEM SLIC-MPC ACPI 0004) [0.014308] ACPI: FACS 0x7BB2E000 40 [0.014311] ACPI: UEFI 0x7BC0D000 000236 (v01 HPQOEM INSYDE 0001 HP 0004) [0.014314] ACPI: SSDT 0x7BC09000 0031C6 (v02 HPQOEM INSYDE 3000 ACPI
[Kernel-packages] [Bug 1853665] Re: Realtek RTL8821CE [10ec:c821] Subsystem [103c:831a] Bluetooth not probed
Can you please try power-reset your laptop: https://support.hp.com/us-en/document/c01684768 -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux-oem in Ubuntu. https://bugs.launchpad.net/bugs/1853665 Title: Realtek RTL8821CE [10ec:c821] Subsystem [103c:831a] Bluetooth not probed Status in linux package in Ubuntu: Incomplete Status in linux-oem package in Ubuntu: Confirmed Status in rtl8821ce package in Ubuntu: Confirmed Bug description: The driver installed just fine and wifi is working but bluetooth does not. I will gladly provide further debugging information. Ubuntu 19.10 --- ProblemType: Bug ApportVersion: 2.20.11-0ubuntu8.2 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC0: steven 2090 F pulseaudio CurrentDesktop: ubuntu:GNOME DistroRelease: Ubuntu 19.10 InstallationDate: Installed on 2019-11-17 (75 days ago) InstallationMedia: Ubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017) Lsusb: Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub Bus 001 Device 002: ID 0408:5321 Quanta Computer, Inc. HP Webcam Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub MachineType: HP HP 250 G7 Notebook PC Package: rtl8821ce ProcEnviron: TERM=xterm-256color PATH=(custom, no user) XDG_RUNTIME_DIR= LANG=de_DE.UTF-8 SHELL=/bin/bash ProcFB: 0 i915drmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.3.0-29-generic root=UUID=a0cdf605-0b72-4674-a76e-ad1dbae26043 ro quiet splash vt.handoff=7 ProcVersionSignature: Ubuntu 5.3.0-29.31-generic 5.3.13 RelatedPackageVersions: linux-restricted-modules-5.3.0-29-generic N/A linux-backports-modules-5.3.0-29-generic N/A linux-firmware1.183.3 RfKill: 0: phy0: Wireless LAN Soft blocked: no Hard blocked: no Tags: eoan Uname: Linux 5.3.0-29-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm audio cdrom dip lpadmin lxd plugdev sambashare sudo _MarkForUpload: True dmi.bios.date: 12/05/2018 dmi.bios.vendor: Insyde dmi.bios.version: F.16 dmi.board.asset.tag: Type2 - Board Asset Tag dmi.board.name: 8532 dmi.board.vendor: HP dmi.board.version: 70.22 dmi.chassis.asset.tag: Chassis Asset Tag dmi.chassis.type: 10 dmi.chassis.vendor: HP dmi.chassis.version: Chassis Version dmi.modalias: dmi:bvnInsyde:bvrF.16:bd12/05/2018:svnHP:pnHP250G7NotebookPC:pvrType1ProductConfigId:rvnHP:rn8532:rvr70.22:cvnHP:ct10:cvrChassisVersion: dmi.product.family: 103C_5336AN HP 200 dmi.product.name: HP 250 G7 Notebook PC dmi.product.sku: 6MQ54EA#ABD dmi.product.version: Type1ProductConfigId dmi.sys.vendor: HP --- ProblemType: Bug ApportVersion: 2.20.11-0ubuntu27.3 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC0: steven 1931 F pulseaudio CasperMD5CheckResult: skip CurrentDesktop: ubuntu:GNOME DistroRelease: Ubuntu 20.04 InstallationDate: Installed on 2019-11-17 (231 days ago) InstallationMedia: Ubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017) Lsusb: Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub Bus 001 Device 002: ID 0408:5321 Quanta Computer, Inc. HP Webcam Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub Lsusb-t: /: Bus 02.Port 1: Dev 1, Class=root_hub, Driver=xhci_hcd/6p, 1M /: Bus 01.Port 1: Dev 1, Class=root_hub, Driver=xhci_hcd/12p, 480M |__ Port 5: Dev 2, If 0, Class=Video, Driver=uvcvideo, 480M |__ Port 5: Dev 2, If 1, Class=Video, Driver=uvcvideo, 480M MachineType: HP HP 250 G7 Notebook PC Package: rtl8821ce ProcEnviron: TERM=xterm-256color PATH=(custom, no user) XDG_RUNTIME_DIR= LANG=de_DE.UTF-8 SHELL=/bin/bash ProcFB: 0 i915drmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.4.0-40-generic root=UUID=a0cdf605-0b72-4674-a76e-ad1dbae26043 ro quiet splash vt.handoff=7 ProcVersionSignature: Ubuntu 5.4.0-40.44-generic 5.4.44 RelatedPackageVersions: linux-restricted-modules-5.4.0-40-generic N/A linux-backports-modules-5.4.0-40-generic N/A linux-firmware1.187.1 RfKill: 0: phy0: Wireless LAN Soft blocked: no Hard blocked: no StagingDrivers: ashmem_linux Tags: focal staging staging Uname: Linux 5.4.0-40-generic x86_64 UpgradeStatus: Upgraded to focal on 2020-05-18 (47 days ago) UserGroups: adm audio cdrom dip lpadmin lxd plugdev sambashare sudo _MarkForUpload: True dmi.bios.date: 12/05/2018 dmi.bios.vendor: Insyde dmi.bios.version: F.16 dmi.board.asset.tag: Type2 - Board Asset Tag dmi.board.name: 8532 dmi.board.vendor: HP dmi.board.version: 70.22 dmi.chassis.asset.tag: Chassis Asset Tag dmi.chassis.type: 10 dmi.chassis.vendor: HP dmi.chassis.version: Chassis Version dmi.modalias:
[Kernel-packages] [Bug 1853665] Re: Realtek RTL8821CE [10ec:c821] Subsystem [103c:831a] Bluetooth not probed
No, I have not tried Windows and I don't have access to one atm... -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux-oem in Ubuntu. https://bugs.launchpad.net/bugs/1853665 Title: Realtek RTL8821CE [10ec:c821] Subsystem [103c:831a] Bluetooth not probed Status in linux package in Ubuntu: Incomplete Status in linux-oem package in Ubuntu: Confirmed Status in rtl8821ce package in Ubuntu: Confirmed Bug description: The driver installed just fine and wifi is working but bluetooth does not. I will gladly provide further debugging information. Ubuntu 19.10 --- ProblemType: Bug ApportVersion: 2.20.11-0ubuntu8.2 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC0: steven 2090 F pulseaudio CurrentDesktop: ubuntu:GNOME DistroRelease: Ubuntu 19.10 InstallationDate: Installed on 2019-11-17 (75 days ago) InstallationMedia: Ubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017) Lsusb: Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub Bus 001 Device 002: ID 0408:5321 Quanta Computer, Inc. HP Webcam Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub MachineType: HP HP 250 G7 Notebook PC Package: rtl8821ce ProcEnviron: TERM=xterm-256color PATH=(custom, no user) XDG_RUNTIME_DIR= LANG=de_DE.UTF-8 SHELL=/bin/bash ProcFB: 0 i915drmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.3.0-29-generic root=UUID=a0cdf605-0b72-4674-a76e-ad1dbae26043 ro quiet splash vt.handoff=7 ProcVersionSignature: Ubuntu 5.3.0-29.31-generic 5.3.13 RelatedPackageVersions: linux-restricted-modules-5.3.0-29-generic N/A linux-backports-modules-5.3.0-29-generic N/A linux-firmware1.183.3 RfKill: 0: phy0: Wireless LAN Soft blocked: no Hard blocked: no Tags: eoan Uname: Linux 5.3.0-29-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm audio cdrom dip lpadmin lxd plugdev sambashare sudo _MarkForUpload: True dmi.bios.date: 12/05/2018 dmi.bios.vendor: Insyde dmi.bios.version: F.16 dmi.board.asset.tag: Type2 - Board Asset Tag dmi.board.name: 8532 dmi.board.vendor: HP dmi.board.version: 70.22 dmi.chassis.asset.tag: Chassis Asset Tag dmi.chassis.type: 10 dmi.chassis.vendor: HP dmi.chassis.version: Chassis Version dmi.modalias: dmi:bvnInsyde:bvrF.16:bd12/05/2018:svnHP:pnHP250G7NotebookPC:pvrType1ProductConfigId:rvnHP:rn8532:rvr70.22:cvnHP:ct10:cvrChassisVersion: dmi.product.family: 103C_5336AN HP 200 dmi.product.name: HP 250 G7 Notebook PC dmi.product.sku: 6MQ54EA#ABD dmi.product.version: Type1ProductConfigId dmi.sys.vendor: HP --- ProblemType: Bug ApportVersion: 2.20.11-0ubuntu27.3 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC0: steven 1931 F pulseaudio CasperMD5CheckResult: skip CurrentDesktop: ubuntu:GNOME DistroRelease: Ubuntu 20.04 InstallationDate: Installed on 2019-11-17 (231 days ago) InstallationMedia: Ubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017) Lsusb: Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub Bus 001 Device 002: ID 0408:5321 Quanta Computer, Inc. HP Webcam Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub Lsusb-t: /: Bus 02.Port 1: Dev 1, Class=root_hub, Driver=xhci_hcd/6p, 1M /: Bus 01.Port 1: Dev 1, Class=root_hub, Driver=xhci_hcd/12p, 480M |__ Port 5: Dev 2, If 0, Class=Video, Driver=uvcvideo, 480M |__ Port 5: Dev 2, If 1, Class=Video, Driver=uvcvideo, 480M MachineType: HP HP 250 G7 Notebook PC Package: rtl8821ce ProcEnviron: TERM=xterm-256color PATH=(custom, no user) XDG_RUNTIME_DIR= LANG=de_DE.UTF-8 SHELL=/bin/bash ProcFB: 0 i915drmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.4.0-40-generic root=UUID=a0cdf605-0b72-4674-a76e-ad1dbae26043 ro quiet splash vt.handoff=7 ProcVersionSignature: Ubuntu 5.4.0-40.44-generic 5.4.44 RelatedPackageVersions: linux-restricted-modules-5.4.0-40-generic N/A linux-backports-modules-5.4.0-40-generic N/A linux-firmware1.187.1 RfKill: 0: phy0: Wireless LAN Soft blocked: no Hard blocked: no StagingDrivers: ashmem_linux Tags: focal staging staging Uname: Linux 5.4.0-40-generic x86_64 UpgradeStatus: Upgraded to focal on 2020-05-18 (47 days ago) UserGroups: adm audio cdrom dip lpadmin lxd plugdev sambashare sudo _MarkForUpload: True dmi.bios.date: 12/05/2018 dmi.bios.vendor: Insyde dmi.bios.version: F.16 dmi.board.asset.tag: Type2 - Board Asset Tag dmi.board.name: 8532 dmi.board.vendor: HP dmi.board.version: 70.22 dmi.chassis.asset.tag: Chassis Asset Tag dmi.chassis.type: 10 dmi.chassis.vendor: HP dmi.chassis.version: Chassis Version dmi.modalias:
[Kernel-packages] [Bug 1853665] Re: Realtek RTL8821CE [10ec:c821] Subsystem [103c:831a] Bluetooth not probed
There's only WebCam on USB bus. Have you tried Windows? -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux-oem in Ubuntu. https://bugs.launchpad.net/bugs/1853665 Title: Realtek RTL8821CE [10ec:c821] Subsystem [103c:831a] Bluetooth not probed Status in linux package in Ubuntu: Incomplete Status in linux-oem package in Ubuntu: Confirmed Status in rtl8821ce package in Ubuntu: Confirmed Bug description: The driver installed just fine and wifi is working but bluetooth does not. I will gladly provide further debugging information. Ubuntu 19.10 --- ProblemType: Bug ApportVersion: 2.20.11-0ubuntu8.2 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC0: steven 2090 F pulseaudio CurrentDesktop: ubuntu:GNOME DistroRelease: Ubuntu 19.10 InstallationDate: Installed on 2019-11-17 (75 days ago) InstallationMedia: Ubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017) Lsusb: Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub Bus 001 Device 002: ID 0408:5321 Quanta Computer, Inc. HP Webcam Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub MachineType: HP HP 250 G7 Notebook PC Package: rtl8821ce ProcEnviron: TERM=xterm-256color PATH=(custom, no user) XDG_RUNTIME_DIR= LANG=de_DE.UTF-8 SHELL=/bin/bash ProcFB: 0 i915drmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.3.0-29-generic root=UUID=a0cdf605-0b72-4674-a76e-ad1dbae26043 ro quiet splash vt.handoff=7 ProcVersionSignature: Ubuntu 5.3.0-29.31-generic 5.3.13 RelatedPackageVersions: linux-restricted-modules-5.3.0-29-generic N/A linux-backports-modules-5.3.0-29-generic N/A linux-firmware1.183.3 RfKill: 0: phy0: Wireless LAN Soft blocked: no Hard blocked: no Tags: eoan Uname: Linux 5.3.0-29-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm audio cdrom dip lpadmin lxd plugdev sambashare sudo _MarkForUpload: True dmi.bios.date: 12/05/2018 dmi.bios.vendor: Insyde dmi.bios.version: F.16 dmi.board.asset.tag: Type2 - Board Asset Tag dmi.board.name: 8532 dmi.board.vendor: HP dmi.board.version: 70.22 dmi.chassis.asset.tag: Chassis Asset Tag dmi.chassis.type: 10 dmi.chassis.vendor: HP dmi.chassis.version: Chassis Version dmi.modalias: dmi:bvnInsyde:bvrF.16:bd12/05/2018:svnHP:pnHP250G7NotebookPC:pvrType1ProductConfigId:rvnHP:rn8532:rvr70.22:cvnHP:ct10:cvrChassisVersion: dmi.product.family: 103C_5336AN HP 200 dmi.product.name: HP 250 G7 Notebook PC dmi.product.sku: 6MQ54EA#ABD dmi.product.version: Type1ProductConfigId dmi.sys.vendor: HP --- ProblemType: Bug ApportVersion: 2.20.11-0ubuntu27.3 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC0: steven 1931 F pulseaudio CasperMD5CheckResult: skip CurrentDesktop: ubuntu:GNOME DistroRelease: Ubuntu 20.04 InstallationDate: Installed on 2019-11-17 (231 days ago) InstallationMedia: Ubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017) Lsusb: Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub Bus 001 Device 002: ID 0408:5321 Quanta Computer, Inc. HP Webcam Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub Lsusb-t: /: Bus 02.Port 1: Dev 1, Class=root_hub, Driver=xhci_hcd/6p, 1M /: Bus 01.Port 1: Dev 1, Class=root_hub, Driver=xhci_hcd/12p, 480M |__ Port 5: Dev 2, If 0, Class=Video, Driver=uvcvideo, 480M |__ Port 5: Dev 2, If 1, Class=Video, Driver=uvcvideo, 480M MachineType: HP HP 250 G7 Notebook PC Package: rtl8821ce ProcEnviron: TERM=xterm-256color PATH=(custom, no user) XDG_RUNTIME_DIR= LANG=de_DE.UTF-8 SHELL=/bin/bash ProcFB: 0 i915drmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.4.0-40-generic root=UUID=a0cdf605-0b72-4674-a76e-ad1dbae26043 ro quiet splash vt.handoff=7 ProcVersionSignature: Ubuntu 5.4.0-40.44-generic 5.4.44 RelatedPackageVersions: linux-restricted-modules-5.4.0-40-generic N/A linux-backports-modules-5.4.0-40-generic N/A linux-firmware1.187.1 RfKill: 0: phy0: Wireless LAN Soft blocked: no Hard blocked: no StagingDrivers: ashmem_linux Tags: focal staging staging Uname: Linux 5.4.0-40-generic x86_64 UpgradeStatus: Upgraded to focal on 2020-05-18 (47 days ago) UserGroups: adm audio cdrom dip lpadmin lxd plugdev sambashare sudo _MarkForUpload: True dmi.bios.date: 12/05/2018 dmi.bios.vendor: Insyde dmi.bios.version: F.16 dmi.board.asset.tag: Type2 - Board Asset Tag dmi.board.name: 8532 dmi.board.vendor: HP dmi.board.version: 70.22 dmi.chassis.asset.tag: Chassis Asset Tag dmi.chassis.type: 10 dmi.chassis.vendor: HP dmi.chassis.version: Chassis Version dmi.modalias:
[Kernel-packages] [Bug 1853665] Re: Realtek RTL8821CE [10ec:c821] Subsystem [103c:831a] Bluetooth not probed
[0.00] microcode: microcode updated early to revision 0xd6, date = 2020-04-27 [0.00] Linux version 5.8.0-050800-generic (kernel@gloin) (gcc (Ubuntu 9.3.0-13ubuntu1) 9.3.0, GNU ld (GNU Binutils for Ubuntu) 2.34) #202007052030 SMP Mon Jul 6 00:37:33 UTC 2020 [0.00] Command line: BOOT_IMAGE=/boot/vmlinuz-5.8.0-050800-generic root=UUID=a0cdf605-0b72-4674-a76e-ad1dbae26043 ro quiet splash vt.handoff=7 [0.00] KERNEL supported cpus: [0.00] Intel GenuineIntel [0.00] AMD AuthenticAMD [0.00] Hygon HygonGenuine [0.00] Centaur CentaurHauls [0.00] zhaoxin Shanghai [0.00] x86/fpu: Supporting XSAVE feature 0x001: 'x87 floating point registers' [0.00] x86/fpu: Supporting XSAVE feature 0x002: 'SSE registers' [0.00] x86/fpu: Supporting XSAVE feature 0x004: 'AVX registers' [0.00] x86/fpu: Supporting XSAVE feature 0x008: 'MPX bounds registers' [0.00] x86/fpu: Supporting XSAVE feature 0x010: 'MPX CSR' [0.00] x86/fpu: xstate_offset[2]: 576, xstate_sizes[2]: 256 [0.00] x86/fpu: xstate_offset[3]: 832, xstate_sizes[3]: 64 [0.00] x86/fpu: xstate_offset[4]: 896, xstate_sizes[4]: 64 [0.00] x86/fpu: Enabled xstate features 0x1f, context size is 960 bytes, using 'compacted' format. [0.00] BIOS-provided physical RAM map: [0.00] BIOS-e820: [mem 0x-0x000937ff] usable [0.00] BIOS-e820: [mem 0x00093800-0x0009] reserved [0.00] BIOS-e820: [mem 0x000e-0x000f] reserved [0.00] BIOS-e820: [mem 0x0010-0x7a6aefff] usable [0.00] BIOS-e820: [mem 0x7a6af000-0x7b49efff] reserved [0.00] BIOS-e820: [mem 0x7b49f000-0x7bb8efff] ACPI NVS [0.00] BIOS-e820: [mem 0x7bb8f000-0x7bc0efff] ACPI data [0.00] BIOS-e820: [mem 0x7bc0f000-0x7bc0] usable [0.00] BIOS-e820: [mem 0x7bc1-0x7f7f] reserved [0.00] BIOS-e820: [mem 0xe000-0xefff] reserved [0.00] BIOS-e820: [mem 0xfe00-0xfe010fff] reserved [0.00] BIOS-e820: [mem 0xfed1-0xfed19fff] reserved [0.00] BIOS-e820: [mem 0xfed84000-0xfed84fff] reserved [0.00] BIOS-e820: [mem 0xfee0-0xfee00fff] reserved [0.00] BIOS-e820: [mem 0xff30-0x] reserved [0.00] BIOS-e820: [mem 0x0001-0x00027e7f] usable [0.00] NX (Execute Disable) protection: active [0.00] SMBIOS 3.0 present. [0.00] DMI: HP HP 250 G7 Notebook PC/8532, BIOS F.16 12/05/2018 [0.00] tsc: Detected 1800.000 MHz processor [0.001822] e820: update [mem 0x-0x0fff] usable ==> reserved [0.001825] e820: remove [mem 0x000a-0x000f] usable [0.001832] last_pfn = 0x27e800 max_arch_pfn = 0x4 [0.001837] MTRR default type: uncachable [0.001838] MTRR fixed ranges enabled: [0.001840] 0-9 write-back [0.001841] A-B uncachable [0.001842] C-F write-protect [0.001843] MTRR variable ranges enabled: [0.001845] 0 base 00FF00 mask 7FFF00 write-protect [0.001846] 1 base 007D00 mask 7FFF00 uncachable [0.001847] 2 base 00 mask 7F8000 write-back [0.001849] 3 base 01 mask 7F write-back [0.001850] 4 base 02 mask 7E write-back [0.001851] 5 base 007E00 mask 7FFE00 uncachable [0.001851] 6 disabled [0.001852] 7 disabled [0.001853] 8 disabled [0.001853] 9 disabled [0.002485] x86/PAT: Configuration [0-7]: WB WC UC- UC WB WP UC- WT [0.002730] last_pfn = 0x7bc10 max_arch_pfn = 0x4 [0.013768] found SMP MP-table at [mem 0x000fe1b0-0x000fe1bf] [0.013869] check: Scanning 1 areas for low memory corruption [0.013874] Using GB pages for direct mapping [0.014148] RAMDISK: [mem 0x31f2d000-0x34f8dfff] [0.014159] ACPI: Early table checksum verification disabled [0.014162] ACPI: RSDP 0x000FE020 24 (v02 HPQOEM) [0.014167] ACPI: XSDT 0x7BBEA188 FC (v01 HPQOEM SLIC-MPC HP 0113) [0.014174] ACPI: FACP 0x7BBEC000 00010C (v05 HPQOEM SLIC-MPC HP 0004) [0.014180] ACPI: DSDT 0x7BBA7000 04013F (v02 HPQOEM SLIC-MPC ACPI 0004) [0.014184] ACPI: FACS 0x7BB2E000 40 [0.014187] ACPI: UEFI 0x7BC0D000 000236 (v01 HPQOEM INSYDE 0001 HP 0004) [0.014191] ACPI: SSDT 0x7BC09000 0031C6 (v02 HPQOEM INSYDE 3000 ACPI 0004) [0.014194] ACPI: SSDT 0x7BC07000 0017C6 (v02 HPQOEM INSYDE 3000 ACPI 0004) [0.014198] ACPI: SSDT 0x7BC06000 F5
[Kernel-packages] [Bug 1853665] Re: Realtek RTL8821CE [10ec:c821] Subsystem [103c:831a] Bluetooth not probed
Please test latest mainline kernel: https://kernel.ubuntu.com/~kernel-ppa/mainline/v5.8-rc4/ Install the kernel, cold boot and and attach `dmesg` here, thanks! -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux-oem in Ubuntu. https://bugs.launchpad.net/bugs/1853665 Title: Realtek RTL8821CE [10ec:c821] Subsystem [103c:831a] Bluetooth not probed Status in linux package in Ubuntu: Incomplete Status in linux-oem package in Ubuntu: Confirmed Status in rtl8821ce package in Ubuntu: Confirmed Bug description: The driver installed just fine and wifi is working but bluetooth does not. I will gladly provide further debugging information. Ubuntu 19.10 --- ProblemType: Bug ApportVersion: 2.20.11-0ubuntu8.2 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC0: steven 2090 F pulseaudio CurrentDesktop: ubuntu:GNOME DistroRelease: Ubuntu 19.10 InstallationDate: Installed on 2019-11-17 (75 days ago) InstallationMedia: Ubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017) Lsusb: Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub Bus 001 Device 002: ID 0408:5321 Quanta Computer, Inc. HP Webcam Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub MachineType: HP HP 250 G7 Notebook PC Package: rtl8821ce ProcEnviron: TERM=xterm-256color PATH=(custom, no user) XDG_RUNTIME_DIR= LANG=de_DE.UTF-8 SHELL=/bin/bash ProcFB: 0 i915drmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.3.0-29-generic root=UUID=a0cdf605-0b72-4674-a76e-ad1dbae26043 ro quiet splash vt.handoff=7 ProcVersionSignature: Ubuntu 5.3.0-29.31-generic 5.3.13 RelatedPackageVersions: linux-restricted-modules-5.3.0-29-generic N/A linux-backports-modules-5.3.0-29-generic N/A linux-firmware1.183.3 RfKill: 0: phy0: Wireless LAN Soft blocked: no Hard blocked: no Tags: eoan Uname: Linux 5.3.0-29-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm audio cdrom dip lpadmin lxd plugdev sambashare sudo _MarkForUpload: True dmi.bios.date: 12/05/2018 dmi.bios.vendor: Insyde dmi.bios.version: F.16 dmi.board.asset.tag: Type2 - Board Asset Tag dmi.board.name: 8532 dmi.board.vendor: HP dmi.board.version: 70.22 dmi.chassis.asset.tag: Chassis Asset Tag dmi.chassis.type: 10 dmi.chassis.vendor: HP dmi.chassis.version: Chassis Version dmi.modalias: dmi:bvnInsyde:bvrF.16:bd12/05/2018:svnHP:pnHP250G7NotebookPC:pvrType1ProductConfigId:rvnHP:rn8532:rvr70.22:cvnHP:ct10:cvrChassisVersion: dmi.product.family: 103C_5336AN HP 200 dmi.product.name: HP 250 G7 Notebook PC dmi.product.sku: 6MQ54EA#ABD dmi.product.version: Type1ProductConfigId dmi.sys.vendor: HP --- ProblemType: Bug ApportVersion: 2.20.11-0ubuntu27.3 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC0: steven 1931 F pulseaudio CasperMD5CheckResult: skip CurrentDesktop: ubuntu:GNOME DistroRelease: Ubuntu 20.04 InstallationDate: Installed on 2019-11-17 (231 days ago) InstallationMedia: Ubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017) Lsusb: Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub Bus 001 Device 002: ID 0408:5321 Quanta Computer, Inc. HP Webcam Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub Lsusb-t: /: Bus 02.Port 1: Dev 1, Class=root_hub, Driver=xhci_hcd/6p, 1M /: Bus 01.Port 1: Dev 1, Class=root_hub, Driver=xhci_hcd/12p, 480M |__ Port 5: Dev 2, If 0, Class=Video, Driver=uvcvideo, 480M |__ Port 5: Dev 2, If 1, Class=Video, Driver=uvcvideo, 480M MachineType: HP HP 250 G7 Notebook PC Package: rtl8821ce ProcEnviron: TERM=xterm-256color PATH=(custom, no user) XDG_RUNTIME_DIR= LANG=de_DE.UTF-8 SHELL=/bin/bash ProcFB: 0 i915drmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.4.0-40-generic root=UUID=a0cdf605-0b72-4674-a76e-ad1dbae26043 ro quiet splash vt.handoff=7 ProcVersionSignature: Ubuntu 5.4.0-40.44-generic 5.4.44 RelatedPackageVersions: linux-restricted-modules-5.4.0-40-generic N/A linux-backports-modules-5.4.0-40-generic N/A linux-firmware1.187.1 RfKill: 0: phy0: Wireless LAN Soft blocked: no Hard blocked: no StagingDrivers: ashmem_linux Tags: focal staging staging Uname: Linux 5.4.0-40-generic x86_64 UpgradeStatus: Upgraded to focal on 2020-05-18 (47 days ago) UserGroups: adm audio cdrom dip lpadmin lxd plugdev sambashare sudo _MarkForUpload: True dmi.bios.date: 12/05/2018 dmi.bios.vendor: Insyde dmi.bios.version: F.16 dmi.board.asset.tag: Type2 - Board Asset Tag dmi.board.name: 8532 dmi.board.vendor: HP dmi.board.version: 70.22 dmi.chassis.asset.tag: Chassis Asset Tag dmi.chassis.type: 10
[Kernel-packages] [Bug 1853665] Re: Realtek RTL8821CE [10ec:c821] Subsystem [103c:831a] Bluetooth not probed
I checked the BIOS and it is enabled there. -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux-oem in Ubuntu. https://bugs.launchpad.net/bugs/1853665 Title: Realtek RTL8821CE [10ec:c821] Subsystem [103c:831a] Bluetooth not probed Status in linux package in Ubuntu: Incomplete Status in linux-oem package in Ubuntu: Confirmed Status in rtl8821ce package in Ubuntu: Confirmed Bug description: The driver installed just fine and wifi is working but bluetooth does not. I will gladly provide further debugging information. Ubuntu 19.10 --- ProblemType: Bug ApportVersion: 2.20.11-0ubuntu8.2 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC0: steven 2090 F pulseaudio CurrentDesktop: ubuntu:GNOME DistroRelease: Ubuntu 19.10 InstallationDate: Installed on 2019-11-17 (75 days ago) InstallationMedia: Ubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017) Lsusb: Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub Bus 001 Device 002: ID 0408:5321 Quanta Computer, Inc. HP Webcam Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub MachineType: HP HP 250 G7 Notebook PC Package: rtl8821ce ProcEnviron: TERM=xterm-256color PATH=(custom, no user) XDG_RUNTIME_DIR= LANG=de_DE.UTF-8 SHELL=/bin/bash ProcFB: 0 i915drmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.3.0-29-generic root=UUID=a0cdf605-0b72-4674-a76e-ad1dbae26043 ro quiet splash vt.handoff=7 ProcVersionSignature: Ubuntu 5.3.0-29.31-generic 5.3.13 RelatedPackageVersions: linux-restricted-modules-5.3.0-29-generic N/A linux-backports-modules-5.3.0-29-generic N/A linux-firmware1.183.3 RfKill: 0: phy0: Wireless LAN Soft blocked: no Hard blocked: no Tags: eoan Uname: Linux 5.3.0-29-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm audio cdrom dip lpadmin lxd plugdev sambashare sudo _MarkForUpload: True dmi.bios.date: 12/05/2018 dmi.bios.vendor: Insyde dmi.bios.version: F.16 dmi.board.asset.tag: Type2 - Board Asset Tag dmi.board.name: 8532 dmi.board.vendor: HP dmi.board.version: 70.22 dmi.chassis.asset.tag: Chassis Asset Tag dmi.chassis.type: 10 dmi.chassis.vendor: HP dmi.chassis.version: Chassis Version dmi.modalias: dmi:bvnInsyde:bvrF.16:bd12/05/2018:svnHP:pnHP250G7NotebookPC:pvrType1ProductConfigId:rvnHP:rn8532:rvr70.22:cvnHP:ct10:cvrChassisVersion: dmi.product.family: 103C_5336AN HP 200 dmi.product.name: HP 250 G7 Notebook PC dmi.product.sku: 6MQ54EA#ABD dmi.product.version: Type1ProductConfigId dmi.sys.vendor: HP --- ProblemType: Bug ApportVersion: 2.20.11-0ubuntu27.3 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC0: steven 1931 F pulseaudio CasperMD5CheckResult: skip CurrentDesktop: ubuntu:GNOME DistroRelease: Ubuntu 20.04 InstallationDate: Installed on 2019-11-17 (231 days ago) InstallationMedia: Ubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017) Lsusb: Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub Bus 001 Device 002: ID 0408:5321 Quanta Computer, Inc. HP Webcam Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub Lsusb-t: /: Bus 02.Port 1: Dev 1, Class=root_hub, Driver=xhci_hcd/6p, 1M /: Bus 01.Port 1: Dev 1, Class=root_hub, Driver=xhci_hcd/12p, 480M |__ Port 5: Dev 2, If 0, Class=Video, Driver=uvcvideo, 480M |__ Port 5: Dev 2, If 1, Class=Video, Driver=uvcvideo, 480M MachineType: HP HP 250 G7 Notebook PC Package: rtl8821ce ProcEnviron: TERM=xterm-256color PATH=(custom, no user) XDG_RUNTIME_DIR= LANG=de_DE.UTF-8 SHELL=/bin/bash ProcFB: 0 i915drmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.4.0-40-generic root=UUID=a0cdf605-0b72-4674-a76e-ad1dbae26043 ro quiet splash vt.handoff=7 ProcVersionSignature: Ubuntu 5.4.0-40.44-generic 5.4.44 RelatedPackageVersions: linux-restricted-modules-5.4.0-40-generic N/A linux-backports-modules-5.4.0-40-generic N/A linux-firmware1.187.1 RfKill: 0: phy0: Wireless LAN Soft blocked: no Hard blocked: no StagingDrivers: ashmem_linux Tags: focal staging staging Uname: Linux 5.4.0-40-generic x86_64 UpgradeStatus: Upgraded to focal on 2020-05-18 (47 days ago) UserGroups: adm audio cdrom dip lpadmin lxd plugdev sambashare sudo _MarkForUpload: True dmi.bios.date: 12/05/2018 dmi.bios.vendor: Insyde dmi.bios.version: F.16 dmi.board.asset.tag: Type2 - Board Asset Tag dmi.board.name: 8532 dmi.board.vendor: HP dmi.board.version: 70.22 dmi.chassis.asset.tag: Chassis Asset Tag dmi.chassis.type: 10 dmi.chassis.vendor: HP dmi.chassis.version: Chassis Version dmi.modalias:
[Kernel-packages] [Bug 1853665] Re: Realtek RTL8821CE [10ec:c821] Subsystem [103c:831a] Bluetooth not probed
Unfortunately it doesn't seem to present on USB bus. Maybe it's disabled in BIOS? -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux-oem in Ubuntu. https://bugs.launchpad.net/bugs/1853665 Title: Realtek RTL8821CE [10ec:c821] Subsystem [103c:831a] Bluetooth not probed Status in linux package in Ubuntu: Incomplete Status in linux-oem package in Ubuntu: Confirmed Status in rtl8821ce package in Ubuntu: Confirmed Bug description: The driver installed just fine and wifi is working but bluetooth does not. I will gladly provide further debugging information. Ubuntu 19.10 --- ProblemType: Bug ApportVersion: 2.20.11-0ubuntu8.2 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC0: steven 2090 F pulseaudio CurrentDesktop: ubuntu:GNOME DistroRelease: Ubuntu 19.10 InstallationDate: Installed on 2019-11-17 (75 days ago) InstallationMedia: Ubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017) Lsusb: Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub Bus 001 Device 002: ID 0408:5321 Quanta Computer, Inc. HP Webcam Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub MachineType: HP HP 250 G7 Notebook PC Package: rtl8821ce ProcEnviron: TERM=xterm-256color PATH=(custom, no user) XDG_RUNTIME_DIR= LANG=de_DE.UTF-8 SHELL=/bin/bash ProcFB: 0 i915drmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.3.0-29-generic root=UUID=a0cdf605-0b72-4674-a76e-ad1dbae26043 ro quiet splash vt.handoff=7 ProcVersionSignature: Ubuntu 5.3.0-29.31-generic 5.3.13 RelatedPackageVersions: linux-restricted-modules-5.3.0-29-generic N/A linux-backports-modules-5.3.0-29-generic N/A linux-firmware1.183.3 RfKill: 0: phy0: Wireless LAN Soft blocked: no Hard blocked: no Tags: eoan Uname: Linux 5.3.0-29-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm audio cdrom dip lpadmin lxd plugdev sambashare sudo _MarkForUpload: True dmi.bios.date: 12/05/2018 dmi.bios.vendor: Insyde dmi.bios.version: F.16 dmi.board.asset.tag: Type2 - Board Asset Tag dmi.board.name: 8532 dmi.board.vendor: HP dmi.board.version: 70.22 dmi.chassis.asset.tag: Chassis Asset Tag dmi.chassis.type: 10 dmi.chassis.vendor: HP dmi.chassis.version: Chassis Version dmi.modalias: dmi:bvnInsyde:bvrF.16:bd12/05/2018:svnHP:pnHP250G7NotebookPC:pvrType1ProductConfigId:rvnHP:rn8532:rvr70.22:cvnHP:ct10:cvrChassisVersion: dmi.product.family: 103C_5336AN HP 200 dmi.product.name: HP 250 G7 Notebook PC dmi.product.sku: 6MQ54EA#ABD dmi.product.version: Type1ProductConfigId dmi.sys.vendor: HP --- ProblemType: Bug ApportVersion: 2.20.11-0ubuntu27.3 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC0: steven 1931 F pulseaudio CasperMD5CheckResult: skip CurrentDesktop: ubuntu:GNOME DistroRelease: Ubuntu 20.04 InstallationDate: Installed on 2019-11-17 (231 days ago) InstallationMedia: Ubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017) Lsusb: Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub Bus 001 Device 002: ID 0408:5321 Quanta Computer, Inc. HP Webcam Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub Lsusb-t: /: Bus 02.Port 1: Dev 1, Class=root_hub, Driver=xhci_hcd/6p, 1M /: Bus 01.Port 1: Dev 1, Class=root_hub, Driver=xhci_hcd/12p, 480M |__ Port 5: Dev 2, If 0, Class=Video, Driver=uvcvideo, 480M |__ Port 5: Dev 2, If 1, Class=Video, Driver=uvcvideo, 480M MachineType: HP HP 250 G7 Notebook PC Package: rtl8821ce ProcEnviron: TERM=xterm-256color PATH=(custom, no user) XDG_RUNTIME_DIR= LANG=de_DE.UTF-8 SHELL=/bin/bash ProcFB: 0 i915drmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.4.0-40-generic root=UUID=a0cdf605-0b72-4674-a76e-ad1dbae26043 ro quiet splash vt.handoff=7 ProcVersionSignature: Ubuntu 5.4.0-40.44-generic 5.4.44 RelatedPackageVersions: linux-restricted-modules-5.4.0-40-generic N/A linux-backports-modules-5.4.0-40-generic N/A linux-firmware1.187.1 RfKill: 0: phy0: Wireless LAN Soft blocked: no Hard blocked: no StagingDrivers: ashmem_linux Tags: focal staging staging Uname: Linux 5.4.0-40-generic x86_64 UpgradeStatus: Upgraded to focal on 2020-05-18 (47 days ago) UserGroups: adm audio cdrom dip lpadmin lxd plugdev sambashare sudo _MarkForUpload: True dmi.bios.date: 12/05/2018 dmi.bios.vendor: Insyde dmi.bios.version: F.16 dmi.board.asset.tag: Type2 - Board Asset Tag dmi.board.name: 8532 dmi.board.vendor: HP dmi.board.version: 70.22 dmi.chassis.asset.tag: Chassis Asset Tag dmi.chassis.type: 10 dmi.chassis.vendor: HP dmi.chassis.version: Chassis Version dmi.modalias:
[Kernel-packages] [Bug 1853665] Re: Realtek RTL8821CE [10ec:c821] Subsystem [103c:831a] Bluetooth not probed
dmesg [0.00] microcode: microcode updated early to revision 0xd6, date = 2020-04-27 [0.00] Linux version 5.4.0-40-generic (buildd@lcy01-amd64-011) (gcc version 9.3.0 (Ubuntu 9.3.0-10ubuntu2)) #44-Ubuntu SMP Tue Jun 23 00:01:04 UTC 2020 (Ubuntu 5.4.0-40.44-generic 5.4.44) [0.00] Command line: BOOT_IMAGE=/boot/vmlinuz-5.4.0-40-generic root=UUID=a0cdf605-0b72-4674-a76e-ad1dbae26043 ro quiet splash vt.handoff=7 [0.00] KERNEL supported cpus: [0.00] Intel GenuineIntel [0.00] AMD AuthenticAMD [0.00] Hygon HygonGenuine [0.00] Centaur CentaurHauls [0.00] zhaoxin Shanghai [0.00] x86/fpu: Supporting XSAVE feature 0x001: 'x87 floating point registers' [0.00] x86/fpu: Supporting XSAVE feature 0x002: 'SSE registers' [0.00] x86/fpu: Supporting XSAVE feature 0x004: 'AVX registers' [0.00] x86/fpu: Supporting XSAVE feature 0x008: 'MPX bounds registers' [0.00] x86/fpu: Supporting XSAVE feature 0x010: 'MPX CSR' [0.00] x86/fpu: xstate_offset[2]: 576, xstate_sizes[2]: 256 [0.00] x86/fpu: xstate_offset[3]: 832, xstate_sizes[3]: 64 [0.00] x86/fpu: xstate_offset[4]: 896, xstate_sizes[4]: 64 [0.00] x86/fpu: Enabled xstate features 0x1f, context size is 960 bytes, using 'compacted' format. [0.00] BIOS-provided physical RAM map: [0.00] BIOS-e820: [mem 0x-0x000937ff] usable [0.00] BIOS-e820: [mem 0x00093800-0x0009] reserved [0.00] BIOS-e820: [mem 0x000e-0x000f] reserved [0.00] BIOS-e820: [mem 0x0010-0x7a6aefff] usable [0.00] BIOS-e820: [mem 0x7a6af000-0x7b49efff] reserved [0.00] BIOS-e820: [mem 0x7b49f000-0x7bb8efff] ACPI NVS [0.00] BIOS-e820: [mem 0x7bb8f000-0x7bc0efff] ACPI data [0.00] BIOS-e820: [mem 0x7bc0f000-0x7bc0] usable [0.00] BIOS-e820: [mem 0x7bc1-0x7f7f] reserved [0.00] BIOS-e820: [mem 0xe000-0xefff] reserved [0.00] BIOS-e820: [mem 0xfe00-0xfe010fff] reserved [0.00] BIOS-e820: [mem 0xfed1-0xfed19fff] reserved [0.00] BIOS-e820: [mem 0xfed84000-0xfed84fff] reserved [0.00] BIOS-e820: [mem 0xfee0-0xfee00fff] reserved [0.00] BIOS-e820: [mem 0xff30-0x] reserved [0.00] BIOS-e820: [mem 0x0001-0x00027e7f] usable [0.00] NX (Execute Disable) protection: active [0.00] SMBIOS 3.0 present. [0.00] DMI: HP HP 250 G7 Notebook PC/8532, BIOS F.16 12/05/2018 [0.00] tsc: Detected 1800.000 MHz processor [0.004513] e820: update [mem 0x-0x0fff] usable ==> reserved [0.004516] e820: remove [mem 0x000a-0x000f] usable [0.004523] last_pfn = 0x27e800 max_arch_pfn = 0x4 [0.004528] MTRR default type: uncachable [0.004529] MTRR fixed ranges enabled: [0.004531] 0-9 write-back [0.004532] A-B uncachable [0.004533] C-F write-protect [0.004534] MTRR variable ranges enabled: [0.004536] 0 base 00FF00 mask 7FFF00 write-protect [0.004537] 1 base 007D00 mask 7FFF00 uncachable [0.004538] 2 base 00 mask 7F8000 write-back [0.004539] 3 base 01 mask 7F write-back [0.004540] 4 base 02 mask 7E write-back [0.004541] 5 base 007E00 mask 7FFE00 uncachable [0.004542] 6 disabled [0.004543] 7 disabled [0.004543] 8 disabled [0.004544] 9 disabled [0.005164] x86/PAT: Configuration [0-7]: WB WC UC- UC WB WP UC- WT [0.005410] last_pfn = 0x7bc10 max_arch_pfn = 0x4 [0.016774] found SMP MP-table at [mem 0x000fe1b0-0x000fe1bf] [0.016863] check: Scanning 1 areas for low memory corruption [0.016873] Using GB pages for direct mapping [0.016875] BRK [0x16a801000, 0x16a801fff] PGTABLE [0.016878] BRK [0x16a802000, 0x16a802fff] PGTABLE [0.016879] BRK [0x16a803000, 0x16a803fff] PGTABLE [0.016923] BRK [0x16a804000, 0x16a804fff] PGTABLE [0.016925] BRK [0x16a805000, 0x16a805fff] PGTABLE [0.017069] BRK [0x16a806000, 0x16a806fff] PGTABLE [0.017107] BRK [0x16a807000, 0x16a807fff] PGTABLE [0.017162] BRK [0x16a808000, 0x16a808fff] PGTABLE [0.017251] RAMDISK: [mem 0x3217b000-0x350b4fff] [0.017264] ACPI: Early table checksum verification disabled [0.017268] ACPI: RSDP 0x000FE020 24 (v02 HPQOEM) [0.017272] ACPI: XSDT 0x7BBEA188 FC (v01 HPQOEM SLIC-MPC HP 0113) [0.017279] ACPI: FACP 0x7BBEC000 00010C (v05 HPQOEM SLIC-MPC HP 0004) [0.017286] ACPI: DSDT 0x7BBA7000 04013F (v02
[Kernel-packages] [Bug 1853665] Re: Realtek RTL8821CE [10ec:c821] Subsystem [103c:831a] Bluetooth not probed
** Summary changed: - Bluetooth not working with Realtek RTL8821CE + Realtek RTL8821CE [10ec:c821] Subsystem [103c:831a] Bluetooth not probed -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux-oem in Ubuntu. https://bugs.launchpad.net/bugs/1853665 Title: Realtek RTL8821CE [10ec:c821] Subsystem [103c:831a] Bluetooth not probed Status in linux package in Ubuntu: Incomplete Status in linux-oem package in Ubuntu: Confirmed Status in rtl8821ce package in Ubuntu: Confirmed Bug description: The driver installed just fine and wifi is working but bluetooth does not. I will gladly provide further debugging information. Ubuntu 19.10 --- ProblemType: Bug ApportVersion: 2.20.11-0ubuntu8.2 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC0: steven 2090 F pulseaudio CurrentDesktop: ubuntu:GNOME DistroRelease: Ubuntu 19.10 InstallationDate: Installed on 2019-11-17 (75 days ago) InstallationMedia: Ubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017) Lsusb: Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub Bus 001 Device 002: ID 0408:5321 Quanta Computer, Inc. HP Webcam Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub MachineType: HP HP 250 G7 Notebook PC Package: rtl8821ce ProcEnviron: TERM=xterm-256color PATH=(custom, no user) XDG_RUNTIME_DIR= LANG=de_DE.UTF-8 SHELL=/bin/bash ProcFB: 0 i915drmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.3.0-29-generic root=UUID=a0cdf605-0b72-4674-a76e-ad1dbae26043 ro quiet splash vt.handoff=7 ProcVersionSignature: Ubuntu 5.3.0-29.31-generic 5.3.13 RelatedPackageVersions: linux-restricted-modules-5.3.0-29-generic N/A linux-backports-modules-5.3.0-29-generic N/A linux-firmware1.183.3 RfKill: 0: phy0: Wireless LAN Soft blocked: no Hard blocked: no Tags: eoan Uname: Linux 5.3.0-29-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm audio cdrom dip lpadmin lxd plugdev sambashare sudo _MarkForUpload: True dmi.bios.date: 12/05/2018 dmi.bios.vendor: Insyde dmi.bios.version: F.16 dmi.board.asset.tag: Type2 - Board Asset Tag dmi.board.name: 8532 dmi.board.vendor: HP dmi.board.version: 70.22 dmi.chassis.asset.tag: Chassis Asset Tag dmi.chassis.type: 10 dmi.chassis.vendor: HP dmi.chassis.version: Chassis Version dmi.modalias: dmi:bvnInsyde:bvrF.16:bd12/05/2018:svnHP:pnHP250G7NotebookPC:pvrType1ProductConfigId:rvnHP:rn8532:rvr70.22:cvnHP:ct10:cvrChassisVersion: dmi.product.family: 103C_5336AN HP 200 dmi.product.name: HP 250 G7 Notebook PC dmi.product.sku: 6MQ54EA#ABD dmi.product.version: Type1ProductConfigId dmi.sys.vendor: HP --- ProblemType: Bug ApportVersion: 2.20.11-0ubuntu27.3 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC0: steven 1931 F pulseaudio CasperMD5CheckResult: skip CurrentDesktop: ubuntu:GNOME DistroRelease: Ubuntu 20.04 InstallationDate: Installed on 2019-11-17 (231 days ago) InstallationMedia: Ubuntu 19.10 "Eoan Ermine" - Release amd64 (20191017) Lsusb: Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub Bus 001 Device 002: ID 0408:5321 Quanta Computer, Inc. HP Webcam Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub Lsusb-t: /: Bus 02.Port 1: Dev 1, Class=root_hub, Driver=xhci_hcd/6p, 1M /: Bus 01.Port 1: Dev 1, Class=root_hub, Driver=xhci_hcd/12p, 480M |__ Port 5: Dev 2, If 0, Class=Video, Driver=uvcvideo, 480M |__ Port 5: Dev 2, If 1, Class=Video, Driver=uvcvideo, 480M MachineType: HP HP 250 G7 Notebook PC Package: rtl8821ce ProcEnviron: TERM=xterm-256color PATH=(custom, no user) XDG_RUNTIME_DIR= LANG=de_DE.UTF-8 SHELL=/bin/bash ProcFB: 0 i915drmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.4.0-40-generic root=UUID=a0cdf605-0b72-4674-a76e-ad1dbae26043 ro quiet splash vt.handoff=7 ProcVersionSignature: Ubuntu 5.4.0-40.44-generic 5.4.44 RelatedPackageVersions: linux-restricted-modules-5.4.0-40-generic N/A linux-backports-modules-5.4.0-40-generic N/A linux-firmware1.187.1 RfKill: 0: phy0: Wireless LAN Soft blocked: no Hard blocked: no StagingDrivers: ashmem_linux Tags: focal staging staging Uname: Linux 5.4.0-40-generic x86_64 UpgradeStatus: Upgraded to focal on 2020-05-18 (47 days ago) UserGroups: adm audio cdrom dip lpadmin lxd plugdev sambashare sudo _MarkForUpload: True dmi.bios.date: 12/05/2018 dmi.bios.vendor: Insyde dmi.bios.version: F.16 dmi.board.asset.tag: Type2 - Board Asset Tag dmi.board.name: 8532 dmi.board.vendor: HP dmi.board.version: 70.22 dmi.chassis.asset.tag: Chassis Asset Tag dmi.chassis.type: 10 dmi.chassis.vendor: HP
