[Kernel-packages] [Bug 1912673] Re: sounds not working on Dell XPS 17 (9700)
Headphone sounds have stopped working after upgrade from 21.10 to 22.04 LTS. Sound bar is movement is seen in sound settings under output device: Headphones - Comet Lake PCH cAVS - but no sound output from headphones. There is sounds via screen speakers when speakers - Comet Lake PCH cAVS is chosen. -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1912673 Title: sounds not working on Dell XPS 17 (9700) Status in linux package in Ubuntu: Fix Released Status in linux package in Debian: Fix Released Bug description: My investigation process: Dell XPS 17 (9700) comes with Windows 10 preinstalled, where sounds worked. I installed Ubuntu 20.04 LTS fresh, sounds did not work on speakers or 3.5mm headphones, using linux-image-5.4.0-42-generic, I did not try blutooth. I sudo apt upgrade, dist-upgrade to get kernels linux-image-5.8.0-38-generic linux-image-5.8.0-40-generic Sounds did not work. I download linux-image-unsigned-5.10.9-051009-generic. Sounds did not work. I upgrade Dell XPS 9700 firmware from 1.3 to 1.63. Sounds did not work. After googling I found this solution in the comments: https://askubuntu.com/questions/1270442/no-sound-on-xps-17-9700 """ Download and install dkms module: https://launchpad.net/~canonical-hwe-team/+archive/ubuntu/pc-oem- dkms/+packages Alternatively, you can install linux-oem-20.04, it will install the 5.6 kernel with the above driver. Your system may be more stable with 5.4 kernel since it is in wide use. Manually install sof-firmware from Arch Linux: https://archlinux.pkgs.org/rolling/archlinux-extra-x86_64/sof- firmware-1.5.1-1-any.pkg.tar.zst.html You will need to delete the existing "sof" and "sof-tplg" files from the Ubuntu linux-firmware package first. Note if this package gets updated from Canoncial and they don't update these, you will have to delete and then reextract. Files go into the /usr/lib/firmware/intel/sof and /usr/lib/firmware/intel/sof-tplg folders. Manually install the ucm2 files: http://xps17.ddns.net/sof-soundwire.zip These go into /usr/share/alsa/ucm2/sof-soundwire. Delete the contents of the existing sof-soundwire folder (if you have it) and replace them with the ones from the archive. Reboot. You should now have all your audio devices available. If speakers do not play, you may need to run alsamixer (non-root) from a terminal and unmute and set the mixer levels all the way up. """ This solution worked for me on linux-image-5.6.0-1042-oem AFTER manually opening alsa-mixer and changing soundcard to sof. The sound would otherwise just show 'dummy'. My sounds still do not work on 5.8 or 5.10, full name listed above. I did not get to test this temporary fix with 5.4. my full alsa-info: http://alsa-project.org/db/?f=6a638be0cfbe8ed08a010eb26a7702e324dce5ff based on some google research, this seems to be a common problem: https://www.reddit.com/r/Dell/comments/hj8oxw/xps_17_9700_no_audio_on_linux_also_hardware_is/ https://www.reddit.com/r/Dell/comments/hge2yo/no_audio_on_linux_ubuntu_2004_xps_17_9700_realtek/ https://www.reddit.com/r/Dell/comments/j2kdjw/xps_17_9700_on_linux_audio_issue/ etc... ProblemType: Bug DistroRelease: Ubuntu 20.04 Package: pulseaudio 1:13.99.1-1ubuntu3.10 ProcVersionSignature: Ubuntu 5.6.0-1042.46-oem 5.6.19 Uname: Linux 5.6.0-1042-oem x86_64 NonfreeKernelModules: nvidia_modeset nvidia ApportVersion: 2.20.11-0ubuntu27.14 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC1: neoh 1786 F pulseaudio /dev/snd/pcmC1D0p: neoh 1786 F...m pulseaudio /dev/snd/controlC0: neoh 1786 F pulseaudio CasperMD5CheckResult: skip CurrentDesktop: ubuntu:GNOME Date: Thu Jan 21 12:08:45 2021 InstallationDate: Installed on 2021-01-20 (1 days ago) InstallationMedia: Ubuntu 20.04.1 LTS "Focal Fossa" - Release amd64 (20200731) ProcEnviron: TERM=xterm-256color PATH=(custom, no user) XDG_RUNTIME_DIR= LANG=en_US.UTF-8 SHELL=/bin/bash SourcePackage: pulseaudio UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 12/30/2020 dmi.bios.vendor: Dell Inc. dmi.bios.version: 1.6.3 dmi.board.name: 0CXCCY dmi.board.vendor: Dell Inc. dmi.board.version: A03 dmi.chassis.type: 10 dmi.chassis.vendor: Dell Inc. dmi.modalias: dmi:bvnDellInc.:bvr1.6.3:bd12/30/2020:svnDellInc.:pnXPS179700:pvr:rvnDellInc.:rn0CXCCY:rvrA03:cvnDellInc.:ct10:cvr: dmi.product.family: XPS dmi.product.name: XPS 17 9700 dmi.product.sku: 098F dmi.sys.vendor: Dell Inc. --- ProblemType: Bug ApportVersion: 2.20.11-0ubuntu27.14 Architecture: amd64 CasperMD5CheckResult: skip CurrentDesktop: ubuntu:GNOME Dependencies: DistroRelease:
[Kernel-packages] [Bug 1912673] Re: sounds not working on Dell XPS 17 (9700)
@Stephane, No need special setting or boot parameter. Please upload the dmesg. -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1912673 Title: sounds not working on Dell XPS 17 (9700) Status in linux package in Ubuntu: Fix Released Status in linux package in Debian: Fix Released Bug description: My investigation process: Dell XPS 17 (9700) comes with Windows 10 preinstalled, where sounds worked. I installed Ubuntu 20.04 LTS fresh, sounds did not work on speakers or 3.5mm headphones, using linux-image-5.4.0-42-generic, I did not try blutooth. I sudo apt upgrade, dist-upgrade to get kernels linux-image-5.8.0-38-generic linux-image-5.8.0-40-generic Sounds did not work. I download linux-image-unsigned-5.10.9-051009-generic. Sounds did not work. I upgrade Dell XPS 9700 firmware from 1.3 to 1.63. Sounds did not work. After googling I found this solution in the comments: https://askubuntu.com/questions/1270442/no-sound-on-xps-17-9700 """ Download and install dkms module: https://launchpad.net/~canonical-hwe-team/+archive/ubuntu/pc-oem- dkms/+packages Alternatively, you can install linux-oem-20.04, it will install the 5.6 kernel with the above driver. Your system may be more stable with 5.4 kernel since it is in wide use. Manually install sof-firmware from Arch Linux: https://archlinux.pkgs.org/rolling/archlinux-extra-x86_64/sof- firmware-1.5.1-1-any.pkg.tar.zst.html You will need to delete the existing "sof" and "sof-tplg" files from the Ubuntu linux-firmware package first. Note if this package gets updated from Canoncial and they don't update these, you will have to delete and then reextract. Files go into the /usr/lib/firmware/intel/sof and /usr/lib/firmware/intel/sof-tplg folders. Manually install the ucm2 files: http://xps17.ddns.net/sof-soundwire.zip These go into /usr/share/alsa/ucm2/sof-soundwire. Delete the contents of the existing sof-soundwire folder (if you have it) and replace them with the ones from the archive. Reboot. You should now have all your audio devices available. If speakers do not play, you may need to run alsamixer (non-root) from a terminal and unmute and set the mixer levels all the way up. """ This solution worked for me on linux-image-5.6.0-1042-oem AFTER manually opening alsa-mixer and changing soundcard to sof. The sound would otherwise just show 'dummy'. My sounds still do not work on 5.8 or 5.10, full name listed above. I did not get to test this temporary fix with 5.4. my full alsa-info: http://alsa-project.org/db/?f=6a638be0cfbe8ed08a010eb26a7702e324dce5ff based on some google research, this seems to be a common problem: https://www.reddit.com/r/Dell/comments/hj8oxw/xps_17_9700_no_audio_on_linux_also_hardware_is/ https://www.reddit.com/r/Dell/comments/hge2yo/no_audio_on_linux_ubuntu_2004_xps_17_9700_realtek/ https://www.reddit.com/r/Dell/comments/j2kdjw/xps_17_9700_on_linux_audio_issue/ etc... ProblemType: Bug DistroRelease: Ubuntu 20.04 Package: pulseaudio 1:13.99.1-1ubuntu3.10 ProcVersionSignature: Ubuntu 5.6.0-1042.46-oem 5.6.19 Uname: Linux 5.6.0-1042-oem x86_64 NonfreeKernelModules: nvidia_modeset nvidia ApportVersion: 2.20.11-0ubuntu27.14 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC1: neoh 1786 F pulseaudio /dev/snd/pcmC1D0p: neoh 1786 F...m pulseaudio /dev/snd/controlC0: neoh 1786 F pulseaudio CasperMD5CheckResult: skip CurrentDesktop: ubuntu:GNOME Date: Thu Jan 21 12:08:45 2021 InstallationDate: Installed on 2021-01-20 (1 days ago) InstallationMedia: Ubuntu 20.04.1 LTS "Focal Fossa" - Release amd64 (20200731) ProcEnviron: TERM=xterm-256color PATH=(custom, no user) XDG_RUNTIME_DIR= LANG=en_US.UTF-8 SHELL=/bin/bash SourcePackage: pulseaudio UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 12/30/2020 dmi.bios.vendor: Dell Inc. dmi.bios.version: 1.6.3 dmi.board.name: 0CXCCY dmi.board.vendor: Dell Inc. dmi.board.version: A03 dmi.chassis.type: 10 dmi.chassis.vendor: Dell Inc. dmi.modalias: dmi:bvnDellInc.:bvr1.6.3:bd12/30/2020:svnDellInc.:pnXPS179700:pvr:rvnDellInc.:rn0CXCCY:rvrA03:cvnDellInc.:ct10:cvr: dmi.product.family: XPS dmi.product.name: XPS 17 9700 dmi.product.sku: 098F dmi.sys.vendor: Dell Inc. --- ProblemType: Bug ApportVersion: 2.20.11-0ubuntu27.14 Architecture: amd64 CasperMD5CheckResult: skip CurrentDesktop: ubuntu:GNOME Dependencies: DistroRelease: Ubuntu 20.04 InstallationDate: Installed on 2021-01-20 (1 days ago) InstallationMedia: Ubuntu 20.04.1 LTS "Focal Fossa" - Release amd64 (20200731) NonfreeKernelModules: nvidia_modeset nvidia Package: linux
[Kernel-packages] [Bug 1912673] Re: sounds not working on Dell XPS 17 (9700)
Hello, I installed the 5.11.0-27 but still no sound. Let's says the kernel is good, are there any settings involved ? Like kernel startup parameter or any other ones ? Linux XPS-17-9700 5.11.0-27-generic #29~20.04.1-Ubuntu SMP Wed Aug 11 15:58:17 UTC 2021 x86_64 x86_64 x86_64 GNU/Linux -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1912673 Title: sounds not working on Dell XPS 17 (9700) Status in linux package in Ubuntu: Fix Released Status in linux package in Debian: Fix Released Bug description: My investigation process: Dell XPS 17 (9700) comes with Windows 10 preinstalled, where sounds worked. I installed Ubuntu 20.04 LTS fresh, sounds did not work on speakers or 3.5mm headphones, using linux-image-5.4.0-42-generic, I did not try blutooth. I sudo apt upgrade, dist-upgrade to get kernels linux-image-5.8.0-38-generic linux-image-5.8.0-40-generic Sounds did not work. I download linux-image-unsigned-5.10.9-051009-generic. Sounds did not work. I upgrade Dell XPS 9700 firmware from 1.3 to 1.63. Sounds did not work. After googling I found this solution in the comments: https://askubuntu.com/questions/1270442/no-sound-on-xps-17-9700 """ Download and install dkms module: https://launchpad.net/~canonical-hwe-team/+archive/ubuntu/pc-oem- dkms/+packages Alternatively, you can install linux-oem-20.04, it will install the 5.6 kernel with the above driver. Your system may be more stable with 5.4 kernel since it is in wide use. Manually install sof-firmware from Arch Linux: https://archlinux.pkgs.org/rolling/archlinux-extra-x86_64/sof- firmware-1.5.1-1-any.pkg.tar.zst.html You will need to delete the existing "sof" and "sof-tplg" files from the Ubuntu linux-firmware package first. Note if this package gets updated from Canoncial and they don't update these, you will have to delete and then reextract. Files go into the /usr/lib/firmware/intel/sof and /usr/lib/firmware/intel/sof-tplg folders. Manually install the ucm2 files: http://xps17.ddns.net/sof-soundwire.zip These go into /usr/share/alsa/ucm2/sof-soundwire. Delete the contents of the existing sof-soundwire folder (if you have it) and replace them with the ones from the archive. Reboot. You should now have all your audio devices available. If speakers do not play, you may need to run alsamixer (non-root) from a terminal and unmute and set the mixer levels all the way up. """ This solution worked for me on linux-image-5.6.0-1042-oem AFTER manually opening alsa-mixer and changing soundcard to sof. The sound would otherwise just show 'dummy'. My sounds still do not work on 5.8 or 5.10, full name listed above. I did not get to test this temporary fix with 5.4. my full alsa-info: http://alsa-project.org/db/?f=6a638be0cfbe8ed08a010eb26a7702e324dce5ff based on some google research, this seems to be a common problem: https://www.reddit.com/r/Dell/comments/hj8oxw/xps_17_9700_no_audio_on_linux_also_hardware_is/ https://www.reddit.com/r/Dell/comments/hge2yo/no_audio_on_linux_ubuntu_2004_xps_17_9700_realtek/ https://www.reddit.com/r/Dell/comments/j2kdjw/xps_17_9700_on_linux_audio_issue/ etc... ProblemType: Bug DistroRelease: Ubuntu 20.04 Package: pulseaudio 1:13.99.1-1ubuntu3.10 ProcVersionSignature: Ubuntu 5.6.0-1042.46-oem 5.6.19 Uname: Linux 5.6.0-1042-oem x86_64 NonfreeKernelModules: nvidia_modeset nvidia ApportVersion: 2.20.11-0ubuntu27.14 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC1: neoh 1786 F pulseaudio /dev/snd/pcmC1D0p: neoh 1786 F...m pulseaudio /dev/snd/controlC0: neoh 1786 F pulseaudio CasperMD5CheckResult: skip CurrentDesktop: ubuntu:GNOME Date: Thu Jan 21 12:08:45 2021 InstallationDate: Installed on 2021-01-20 (1 days ago) InstallationMedia: Ubuntu 20.04.1 LTS "Focal Fossa" - Release amd64 (20200731) ProcEnviron: TERM=xterm-256color PATH=(custom, no user) XDG_RUNTIME_DIR= LANG=en_US.UTF-8 SHELL=/bin/bash SourcePackage: pulseaudio UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 12/30/2020 dmi.bios.vendor: Dell Inc. dmi.bios.version: 1.6.3 dmi.board.name: 0CXCCY dmi.board.vendor: Dell Inc. dmi.board.version: A03 dmi.chassis.type: 10 dmi.chassis.vendor: Dell Inc. dmi.modalias: dmi:bvnDellInc.:bvr1.6.3:bd12/30/2020:svnDellInc.:pnXPS179700:pvr:rvnDellInc.:rn0CXCCY:rvrA03:cvnDellInc.:ct10:cvr: dmi.product.family: XPS dmi.product.name: XPS 17 9700 dmi.product.sku: 098F dmi.sys.vendor: Dell Inc. --- ProblemType: Bug ApportVersion: 2.20.11-0ubuntu27.14 Architecture: amd64 CasperMD5CheckResult: skip CurrentDesktop: ubuntu:GNOME Dependencies: DistroRelease: Ubuntu 20.04
[Kernel-packages] [Bug 1912673] Re: sounds not working on Dell XPS 17 (9700)
@Stephane, just run $sudo apt-get update;$sudo apt install linux- image-5.11.0-$(latest version)-generic; linux-modules- extra-5.11.0-$(latest version)-generic;reboot ** Changed in: linux (Ubuntu) Status: Confirmed => Fix Released -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1912673 Title: sounds not working on Dell XPS 17 (9700) Status in linux package in Ubuntu: Fix Released Status in linux package in Debian: Fix Released Bug description: My investigation process: Dell XPS 17 (9700) comes with Windows 10 preinstalled, where sounds worked. I installed Ubuntu 20.04 LTS fresh, sounds did not work on speakers or 3.5mm headphones, using linux-image-5.4.0-42-generic, I did not try blutooth. I sudo apt upgrade, dist-upgrade to get kernels linux-image-5.8.0-38-generic linux-image-5.8.0-40-generic Sounds did not work. I download linux-image-unsigned-5.10.9-051009-generic. Sounds did not work. I upgrade Dell XPS 9700 firmware from 1.3 to 1.63. Sounds did not work. After googling I found this solution in the comments: https://askubuntu.com/questions/1270442/no-sound-on-xps-17-9700 """ Download and install dkms module: https://launchpad.net/~canonical-hwe-team/+archive/ubuntu/pc-oem- dkms/+packages Alternatively, you can install linux-oem-20.04, it will install the 5.6 kernel with the above driver. Your system may be more stable with 5.4 kernel since it is in wide use. Manually install sof-firmware from Arch Linux: https://archlinux.pkgs.org/rolling/archlinux-extra-x86_64/sof- firmware-1.5.1-1-any.pkg.tar.zst.html You will need to delete the existing "sof" and "sof-tplg" files from the Ubuntu linux-firmware package first. Note if this package gets updated from Canoncial and they don't update these, you will have to delete and then reextract. Files go into the /usr/lib/firmware/intel/sof and /usr/lib/firmware/intel/sof-tplg folders. Manually install the ucm2 files: http://xps17.ddns.net/sof-soundwire.zip These go into /usr/share/alsa/ucm2/sof-soundwire. Delete the contents of the existing sof-soundwire folder (if you have it) and replace them with the ones from the archive. Reboot. You should now have all your audio devices available. If speakers do not play, you may need to run alsamixer (non-root) from a terminal and unmute and set the mixer levels all the way up. """ This solution worked for me on linux-image-5.6.0-1042-oem AFTER manually opening alsa-mixer and changing soundcard to sof. The sound would otherwise just show 'dummy'. My sounds still do not work on 5.8 or 5.10, full name listed above. I did not get to test this temporary fix with 5.4. my full alsa-info: http://alsa-project.org/db/?f=6a638be0cfbe8ed08a010eb26a7702e324dce5ff based on some google research, this seems to be a common problem: https://www.reddit.com/r/Dell/comments/hj8oxw/xps_17_9700_no_audio_on_linux_also_hardware_is/ https://www.reddit.com/r/Dell/comments/hge2yo/no_audio_on_linux_ubuntu_2004_xps_17_9700_realtek/ https://www.reddit.com/r/Dell/comments/j2kdjw/xps_17_9700_on_linux_audio_issue/ etc... ProblemType: Bug DistroRelease: Ubuntu 20.04 Package: pulseaudio 1:13.99.1-1ubuntu3.10 ProcVersionSignature: Ubuntu 5.6.0-1042.46-oem 5.6.19 Uname: Linux 5.6.0-1042-oem x86_64 NonfreeKernelModules: nvidia_modeset nvidia ApportVersion: 2.20.11-0ubuntu27.14 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC1: neoh 1786 F pulseaudio /dev/snd/pcmC1D0p: neoh 1786 F...m pulseaudio /dev/snd/controlC0: neoh 1786 F pulseaudio CasperMD5CheckResult: skip CurrentDesktop: ubuntu:GNOME Date: Thu Jan 21 12:08:45 2021 InstallationDate: Installed on 2021-01-20 (1 days ago) InstallationMedia: Ubuntu 20.04.1 LTS "Focal Fossa" - Release amd64 (20200731) ProcEnviron: TERM=xterm-256color PATH=(custom, no user) XDG_RUNTIME_DIR= LANG=en_US.UTF-8 SHELL=/bin/bash SourcePackage: pulseaudio UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 12/30/2020 dmi.bios.vendor: Dell Inc. dmi.bios.version: 1.6.3 dmi.board.name: 0CXCCY dmi.board.vendor: Dell Inc. dmi.board.version: A03 dmi.chassis.type: 10 dmi.chassis.vendor: Dell Inc. dmi.modalias: dmi:bvnDellInc.:bvr1.6.3:bd12/30/2020:svnDellInc.:pnXPS179700:pvr:rvnDellInc.:rn0CXCCY:rvrA03:cvnDellInc.:ct10:cvr: dmi.product.family: XPS dmi.product.name: XPS 17 9700 dmi.product.sku: 098F dmi.sys.vendor: Dell Inc. --- ProblemType: Bug ApportVersion: 2.20.11-0ubuntu27.14 Architecture: amd64 CasperMD5CheckResult: skip CurrentDesktop: ubuntu:GNOME Dependencies: DistroRelease: Ubuntu 20.04 InstallationDate: Installed on 2021-01-20 (1 days
[Kernel-packages] [Bug 1912673] Re: sounds not working on Dell XPS 17 (9700)
I updated Ubuntu 20.04.2 LTS by the normal update process to 5.11.0-25-generic and sound is finally working on Dell XPS 9700. -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1912673 Title: sounds not working on Dell XPS 17 (9700) Status in linux package in Ubuntu: Confirmed Status in linux package in Debian: Fix Released Bug description: My investigation process: Dell XPS 17 (9700) comes with Windows 10 preinstalled, where sounds worked. I installed Ubuntu 20.04 LTS fresh, sounds did not work on speakers or 3.5mm headphones, using linux-image-5.4.0-42-generic, I did not try blutooth. I sudo apt upgrade, dist-upgrade to get kernels linux-image-5.8.0-38-generic linux-image-5.8.0-40-generic Sounds did not work. I download linux-image-unsigned-5.10.9-051009-generic. Sounds did not work. I upgrade Dell XPS 9700 firmware from 1.3 to 1.63. Sounds did not work. After googling I found this solution in the comments: https://askubuntu.com/questions/1270442/no-sound-on-xps-17-9700 """ Download and install dkms module: https://launchpad.net/~canonical-hwe-team/+archive/ubuntu/pc-oem- dkms/+packages Alternatively, you can install linux-oem-20.04, it will install the 5.6 kernel with the above driver. Your system may be more stable with 5.4 kernel since it is in wide use. Manually install sof-firmware from Arch Linux: https://archlinux.pkgs.org/rolling/archlinux-extra-x86_64/sof- firmware-1.5.1-1-any.pkg.tar.zst.html You will need to delete the existing "sof" and "sof-tplg" files from the Ubuntu linux-firmware package first. Note if this package gets updated from Canoncial and they don't update these, you will have to delete and then reextract. Files go into the /usr/lib/firmware/intel/sof and /usr/lib/firmware/intel/sof-tplg folders. Manually install the ucm2 files: http://xps17.ddns.net/sof-soundwire.zip These go into /usr/share/alsa/ucm2/sof-soundwire. Delete the contents of the existing sof-soundwire folder (if you have it) and replace them with the ones from the archive. Reboot. You should now have all your audio devices available. If speakers do not play, you may need to run alsamixer (non-root) from a terminal and unmute and set the mixer levels all the way up. """ This solution worked for me on linux-image-5.6.0-1042-oem AFTER manually opening alsa-mixer and changing soundcard to sof. The sound would otherwise just show 'dummy'. My sounds still do not work on 5.8 or 5.10, full name listed above. I did not get to test this temporary fix with 5.4. my full alsa-info: http://alsa-project.org/db/?f=6a638be0cfbe8ed08a010eb26a7702e324dce5ff based on some google research, this seems to be a common problem: https://www.reddit.com/r/Dell/comments/hj8oxw/xps_17_9700_no_audio_on_linux_also_hardware_is/ https://www.reddit.com/r/Dell/comments/hge2yo/no_audio_on_linux_ubuntu_2004_xps_17_9700_realtek/ https://www.reddit.com/r/Dell/comments/j2kdjw/xps_17_9700_on_linux_audio_issue/ etc... ProblemType: Bug DistroRelease: Ubuntu 20.04 Package: pulseaudio 1:13.99.1-1ubuntu3.10 ProcVersionSignature: Ubuntu 5.6.0-1042.46-oem 5.6.19 Uname: Linux 5.6.0-1042-oem x86_64 NonfreeKernelModules: nvidia_modeset nvidia ApportVersion: 2.20.11-0ubuntu27.14 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC1: neoh 1786 F pulseaudio /dev/snd/pcmC1D0p: neoh 1786 F...m pulseaudio /dev/snd/controlC0: neoh 1786 F pulseaudio CasperMD5CheckResult: skip CurrentDesktop: ubuntu:GNOME Date: Thu Jan 21 12:08:45 2021 InstallationDate: Installed on 2021-01-20 (1 days ago) InstallationMedia: Ubuntu 20.04.1 LTS "Focal Fossa" - Release amd64 (20200731) ProcEnviron: TERM=xterm-256color PATH=(custom, no user) XDG_RUNTIME_DIR= LANG=en_US.UTF-8 SHELL=/bin/bash SourcePackage: pulseaudio UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 12/30/2020 dmi.bios.vendor: Dell Inc. dmi.bios.version: 1.6.3 dmi.board.name: 0CXCCY dmi.board.vendor: Dell Inc. dmi.board.version: A03 dmi.chassis.type: 10 dmi.chassis.vendor: Dell Inc. dmi.modalias: dmi:bvnDellInc.:bvr1.6.3:bd12/30/2020:svnDellInc.:pnXPS179700:pvr:rvnDellInc.:rn0CXCCY:rvrA03:cvnDellInc.:ct10:cvr: dmi.product.family: XPS dmi.product.name: XPS 17 9700 dmi.product.sku: 098F dmi.sys.vendor: Dell Inc. --- ProblemType: Bug ApportVersion: 2.20.11-0ubuntu27.14 Architecture: amd64 CasperMD5CheckResult: skip CurrentDesktop: ubuntu:GNOME Dependencies: DistroRelease: Ubuntu 20.04 InstallationDate: Installed on 2021-01-20 (1 days ago) InstallationMedia: Ubuntu 20.04.1 LTS "Focal Fossa" - Release amd64 (20200731) NonfreeKernelModules:
[Kernel-packages] [Bug 1912673] Re: sounds not working on Dell XPS 17 (9700)
Hello, can you explain how to install this kernel 5.11.0-19 ? thanks ! -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1912673 Title: sounds not working on Dell XPS 17 (9700) Status in linux package in Ubuntu: Confirmed Status in linux package in Debian: Fix Released Bug description: My investigation process: Dell XPS 17 (9700) comes with Windows 10 preinstalled, where sounds worked. I installed Ubuntu 20.04 LTS fresh, sounds did not work on speakers or 3.5mm headphones, using linux-image-5.4.0-42-generic, I did not try blutooth. I sudo apt upgrade, dist-upgrade to get kernels linux-image-5.8.0-38-generic linux-image-5.8.0-40-generic Sounds did not work. I download linux-image-unsigned-5.10.9-051009-generic. Sounds did not work. I upgrade Dell XPS 9700 firmware from 1.3 to 1.63. Sounds did not work. After googling I found this solution in the comments: https://askubuntu.com/questions/1270442/no-sound-on-xps-17-9700 """ Download and install dkms module: https://launchpad.net/~canonical-hwe-team/+archive/ubuntu/pc-oem- dkms/+packages Alternatively, you can install linux-oem-20.04, it will install the 5.6 kernel with the above driver. Your system may be more stable with 5.4 kernel since it is in wide use. Manually install sof-firmware from Arch Linux: https://archlinux.pkgs.org/rolling/archlinux-extra-x86_64/sof- firmware-1.5.1-1-any.pkg.tar.zst.html You will need to delete the existing "sof" and "sof-tplg" files from the Ubuntu linux-firmware package first. Note if this package gets updated from Canoncial and they don't update these, you will have to delete and then reextract. Files go into the /usr/lib/firmware/intel/sof and /usr/lib/firmware/intel/sof-tplg folders. Manually install the ucm2 files: http://xps17.ddns.net/sof-soundwire.zip These go into /usr/share/alsa/ucm2/sof-soundwire. Delete the contents of the existing sof-soundwire folder (if you have it) and replace them with the ones from the archive. Reboot. You should now have all your audio devices available. If speakers do not play, you may need to run alsamixer (non-root) from a terminal and unmute and set the mixer levels all the way up. """ This solution worked for me on linux-image-5.6.0-1042-oem AFTER manually opening alsa-mixer and changing soundcard to sof. The sound would otherwise just show 'dummy'. My sounds still do not work on 5.8 or 5.10, full name listed above. I did not get to test this temporary fix with 5.4. my full alsa-info: http://alsa-project.org/db/?f=6a638be0cfbe8ed08a010eb26a7702e324dce5ff based on some google research, this seems to be a common problem: https://www.reddit.com/r/Dell/comments/hj8oxw/xps_17_9700_no_audio_on_linux_also_hardware_is/ https://www.reddit.com/r/Dell/comments/hge2yo/no_audio_on_linux_ubuntu_2004_xps_17_9700_realtek/ https://www.reddit.com/r/Dell/comments/j2kdjw/xps_17_9700_on_linux_audio_issue/ etc... ProblemType: Bug DistroRelease: Ubuntu 20.04 Package: pulseaudio 1:13.99.1-1ubuntu3.10 ProcVersionSignature: Ubuntu 5.6.0-1042.46-oem 5.6.19 Uname: Linux 5.6.0-1042-oem x86_64 NonfreeKernelModules: nvidia_modeset nvidia ApportVersion: 2.20.11-0ubuntu27.14 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC1: neoh 1786 F pulseaudio /dev/snd/pcmC1D0p: neoh 1786 F...m pulseaudio /dev/snd/controlC0: neoh 1786 F pulseaudio CasperMD5CheckResult: skip CurrentDesktop: ubuntu:GNOME Date: Thu Jan 21 12:08:45 2021 InstallationDate: Installed on 2021-01-20 (1 days ago) InstallationMedia: Ubuntu 20.04.1 LTS "Focal Fossa" - Release amd64 (20200731) ProcEnviron: TERM=xterm-256color PATH=(custom, no user) XDG_RUNTIME_DIR= LANG=en_US.UTF-8 SHELL=/bin/bash SourcePackage: pulseaudio UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 12/30/2020 dmi.bios.vendor: Dell Inc. dmi.bios.version: 1.6.3 dmi.board.name: 0CXCCY dmi.board.vendor: Dell Inc. dmi.board.version: A03 dmi.chassis.type: 10 dmi.chassis.vendor: Dell Inc. dmi.modalias: dmi:bvnDellInc.:bvr1.6.3:bd12/30/2020:svnDellInc.:pnXPS179700:pvr:rvnDellInc.:rn0CXCCY:rvrA03:cvnDellInc.:ct10:cvr: dmi.product.family: XPS dmi.product.name: XPS 17 9700 dmi.product.sku: 098F dmi.sys.vendor: Dell Inc. --- ProblemType: Bug ApportVersion: 2.20.11-0ubuntu27.14 Architecture: amd64 CasperMD5CheckResult: skip CurrentDesktop: ubuntu:GNOME Dependencies: DistroRelease: Ubuntu 20.04 InstallationDate: Installed on 2021-01-20 (1 days ago) InstallationMedia: Ubuntu 20.04.1 LTS "Focal Fossa" - Release amd64 (20200731) NonfreeKernelModules: nvidia_modeset nvidia Package: linux PackageArchitecture:
[Kernel-packages] [Bug 1912673] Re: sounds not working on Dell XPS 17 (9700)
I have done this and can confirm the -19 has working audio! thanks for you work on this! -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1912673 Title: sounds not working on Dell XPS 17 (9700) Status in linux package in Ubuntu: Confirmed Status in linux package in Debian: Fix Released Bug description: My investigation process: Dell XPS 17 (9700) comes with Windows 10 preinstalled, where sounds worked. I installed Ubuntu 20.04 LTS fresh, sounds did not work on speakers or 3.5mm headphones, using linux-image-5.4.0-42-generic, I did not try blutooth. I sudo apt upgrade, dist-upgrade to get kernels linux-image-5.8.0-38-generic linux-image-5.8.0-40-generic Sounds did not work. I download linux-image-unsigned-5.10.9-051009-generic. Sounds did not work. I upgrade Dell XPS 9700 firmware from 1.3 to 1.63. Sounds did not work. After googling I found this solution in the comments: https://askubuntu.com/questions/1270442/no-sound-on-xps-17-9700 """ Download and install dkms module: https://launchpad.net/~canonical-hwe-team/+archive/ubuntu/pc-oem- dkms/+packages Alternatively, you can install linux-oem-20.04, it will install the 5.6 kernel with the above driver. Your system may be more stable with 5.4 kernel since it is in wide use. Manually install sof-firmware from Arch Linux: https://archlinux.pkgs.org/rolling/archlinux-extra-x86_64/sof- firmware-1.5.1-1-any.pkg.tar.zst.html You will need to delete the existing "sof" and "sof-tplg" files from the Ubuntu linux-firmware package first. Note if this package gets updated from Canoncial and they don't update these, you will have to delete and then reextract. Files go into the /usr/lib/firmware/intel/sof and /usr/lib/firmware/intel/sof-tplg folders. Manually install the ucm2 files: http://xps17.ddns.net/sof-soundwire.zip These go into /usr/share/alsa/ucm2/sof-soundwire. Delete the contents of the existing sof-soundwire folder (if you have it) and replace them with the ones from the archive. Reboot. You should now have all your audio devices available. If speakers do not play, you may need to run alsamixer (non-root) from a terminal and unmute and set the mixer levels all the way up. """ This solution worked for me on linux-image-5.6.0-1042-oem AFTER manually opening alsa-mixer and changing soundcard to sof. The sound would otherwise just show 'dummy'. My sounds still do not work on 5.8 or 5.10, full name listed above. I did not get to test this temporary fix with 5.4. my full alsa-info: http://alsa-project.org/db/?f=6a638be0cfbe8ed08a010eb26a7702e324dce5ff based on some google research, this seems to be a common problem: https://www.reddit.com/r/Dell/comments/hj8oxw/xps_17_9700_no_audio_on_linux_also_hardware_is/ https://www.reddit.com/r/Dell/comments/hge2yo/no_audio_on_linux_ubuntu_2004_xps_17_9700_realtek/ https://www.reddit.com/r/Dell/comments/j2kdjw/xps_17_9700_on_linux_audio_issue/ etc... ProblemType: Bug DistroRelease: Ubuntu 20.04 Package: pulseaudio 1:13.99.1-1ubuntu3.10 ProcVersionSignature: Ubuntu 5.6.0-1042.46-oem 5.6.19 Uname: Linux 5.6.0-1042-oem x86_64 NonfreeKernelModules: nvidia_modeset nvidia ApportVersion: 2.20.11-0ubuntu27.14 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC1: neoh 1786 F pulseaudio /dev/snd/pcmC1D0p: neoh 1786 F...m pulseaudio /dev/snd/controlC0: neoh 1786 F pulseaudio CasperMD5CheckResult: skip CurrentDesktop: ubuntu:GNOME Date: Thu Jan 21 12:08:45 2021 InstallationDate: Installed on 2021-01-20 (1 days ago) InstallationMedia: Ubuntu 20.04.1 LTS "Focal Fossa" - Release amd64 (20200731) ProcEnviron: TERM=xterm-256color PATH=(custom, no user) XDG_RUNTIME_DIR= LANG=en_US.UTF-8 SHELL=/bin/bash SourcePackage: pulseaudio UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 12/30/2020 dmi.bios.vendor: Dell Inc. dmi.bios.version: 1.6.3 dmi.board.name: 0CXCCY dmi.board.vendor: Dell Inc. dmi.board.version: A03 dmi.chassis.type: 10 dmi.chassis.vendor: Dell Inc. dmi.modalias: dmi:bvnDellInc.:bvr1.6.3:bd12/30/2020:svnDellInc.:pnXPS179700:pvr:rvnDellInc.:rn0CXCCY:rvrA03:cvnDellInc.:ct10:cvr: dmi.product.family: XPS dmi.product.name: XPS 17 9700 dmi.product.sku: 098F dmi.sys.vendor: Dell Inc. --- ProblemType: Bug ApportVersion: 2.20.11-0ubuntu27.14 Architecture: amd64 CasperMD5CheckResult: skip CurrentDesktop: ubuntu:GNOME Dependencies: DistroRelease: Ubuntu 20.04 InstallationDate: Installed on 2021-01-20 (1 days ago) InstallationMedia: Ubuntu 20.04.1 LTS "Focal Fossa" - Release amd64 (20200731) NonfreeKernelModules: nvidia_modeset nvidia Package: linux
[Kernel-packages] [Bug 1912673] Re: sounds not working on Dell XPS 17 (9700)
@Igor, The proposed kernel is ready, you could install the kernel of 5.11.0-19 to verify, this kernel merged the fix of this bug. https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1921632/comments/28 -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1912673 Title: sounds not working on Dell XPS 17 (9700) Status in linux package in Ubuntu: Confirmed Status in linux package in Debian: Fix Released Bug description: My investigation process: Dell XPS 17 (9700) comes with Windows 10 preinstalled, where sounds worked. I installed Ubuntu 20.04 LTS fresh, sounds did not work on speakers or 3.5mm headphones, using linux-image-5.4.0-42-generic, I did not try blutooth. I sudo apt upgrade, dist-upgrade to get kernels linux-image-5.8.0-38-generic linux-image-5.8.0-40-generic Sounds did not work. I download linux-image-unsigned-5.10.9-051009-generic. Sounds did not work. I upgrade Dell XPS 9700 firmware from 1.3 to 1.63. Sounds did not work. After googling I found this solution in the comments: https://askubuntu.com/questions/1270442/no-sound-on-xps-17-9700 """ Download and install dkms module: https://launchpad.net/~canonical-hwe-team/+archive/ubuntu/pc-oem- dkms/+packages Alternatively, you can install linux-oem-20.04, it will install the 5.6 kernel with the above driver. Your system may be more stable with 5.4 kernel since it is in wide use. Manually install sof-firmware from Arch Linux: https://archlinux.pkgs.org/rolling/archlinux-extra-x86_64/sof- firmware-1.5.1-1-any.pkg.tar.zst.html You will need to delete the existing "sof" and "sof-tplg" files from the Ubuntu linux-firmware package first. Note if this package gets updated from Canoncial and they don't update these, you will have to delete and then reextract. Files go into the /usr/lib/firmware/intel/sof and /usr/lib/firmware/intel/sof-tplg folders. Manually install the ucm2 files: http://xps17.ddns.net/sof-soundwire.zip These go into /usr/share/alsa/ucm2/sof-soundwire. Delete the contents of the existing sof-soundwire folder (if you have it) and replace them with the ones from the archive. Reboot. You should now have all your audio devices available. If speakers do not play, you may need to run alsamixer (non-root) from a terminal and unmute and set the mixer levels all the way up. """ This solution worked for me on linux-image-5.6.0-1042-oem AFTER manually opening alsa-mixer and changing soundcard to sof. The sound would otherwise just show 'dummy'. My sounds still do not work on 5.8 or 5.10, full name listed above. I did not get to test this temporary fix with 5.4. my full alsa-info: http://alsa-project.org/db/?f=6a638be0cfbe8ed08a010eb26a7702e324dce5ff based on some google research, this seems to be a common problem: https://www.reddit.com/r/Dell/comments/hj8oxw/xps_17_9700_no_audio_on_linux_also_hardware_is/ https://www.reddit.com/r/Dell/comments/hge2yo/no_audio_on_linux_ubuntu_2004_xps_17_9700_realtek/ https://www.reddit.com/r/Dell/comments/j2kdjw/xps_17_9700_on_linux_audio_issue/ etc... ProblemType: Bug DistroRelease: Ubuntu 20.04 Package: pulseaudio 1:13.99.1-1ubuntu3.10 ProcVersionSignature: Ubuntu 5.6.0-1042.46-oem 5.6.19 Uname: Linux 5.6.0-1042-oem x86_64 NonfreeKernelModules: nvidia_modeset nvidia ApportVersion: 2.20.11-0ubuntu27.14 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC1: neoh 1786 F pulseaudio /dev/snd/pcmC1D0p: neoh 1786 F...m pulseaudio /dev/snd/controlC0: neoh 1786 F pulseaudio CasperMD5CheckResult: skip CurrentDesktop: ubuntu:GNOME Date: Thu Jan 21 12:08:45 2021 InstallationDate: Installed on 2021-01-20 (1 days ago) InstallationMedia: Ubuntu 20.04.1 LTS "Focal Fossa" - Release amd64 (20200731) ProcEnviron: TERM=xterm-256color PATH=(custom, no user) XDG_RUNTIME_DIR= LANG=en_US.UTF-8 SHELL=/bin/bash SourcePackage: pulseaudio UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 12/30/2020 dmi.bios.vendor: Dell Inc. dmi.bios.version: 1.6.3 dmi.board.name: 0CXCCY dmi.board.vendor: Dell Inc. dmi.board.version: A03 dmi.chassis.type: 10 dmi.chassis.vendor: Dell Inc. dmi.modalias: dmi:bvnDellInc.:bvr1.6.3:bd12/30/2020:svnDellInc.:pnXPS179700:pvr:rvnDellInc.:rn0CXCCY:rvrA03:cvnDellInc.:ct10:cvr: dmi.product.family: XPS dmi.product.name: XPS 17 9700 dmi.product.sku: 098F dmi.sys.vendor: Dell Inc. --- ProblemType: Bug ApportVersion: 2.20.11-0ubuntu27.14 Architecture: amd64 CasperMD5CheckResult: skip CurrentDesktop: ubuntu:GNOME Dependencies: DistroRelease: Ubuntu 20.04 InstallationDate: Installed on 2021-01-20 (1 days ago) InstallationMedia: Ubuntu 20.04.1
[Kernel-packages] [Bug 1912673] Re: sounds not working on Dell XPS 17 (9700)
P.S. my machine is XPS 9700 -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1912673 Title: sounds not working on Dell XPS 17 (9700) Status in linux package in Ubuntu: Confirmed Status in linux package in Debian: Fix Released Bug description: My investigation process: Dell XPS 17 (9700) comes with Windows 10 preinstalled, where sounds worked. I installed Ubuntu 20.04 LTS fresh, sounds did not work on speakers or 3.5mm headphones, using linux-image-5.4.0-42-generic, I did not try blutooth. I sudo apt upgrade, dist-upgrade to get kernels linux-image-5.8.0-38-generic linux-image-5.8.0-40-generic Sounds did not work. I download linux-image-unsigned-5.10.9-051009-generic. Sounds did not work. I upgrade Dell XPS 9700 firmware from 1.3 to 1.63. Sounds did not work. After googling I found this solution in the comments: https://askubuntu.com/questions/1270442/no-sound-on-xps-17-9700 """ Download and install dkms module: https://launchpad.net/~canonical-hwe-team/+archive/ubuntu/pc-oem- dkms/+packages Alternatively, you can install linux-oem-20.04, it will install the 5.6 kernel with the above driver. Your system may be more stable with 5.4 kernel since it is in wide use. Manually install sof-firmware from Arch Linux: https://archlinux.pkgs.org/rolling/archlinux-extra-x86_64/sof- firmware-1.5.1-1-any.pkg.tar.zst.html You will need to delete the existing "sof" and "sof-tplg" files from the Ubuntu linux-firmware package first. Note if this package gets updated from Canoncial and they don't update these, you will have to delete and then reextract. Files go into the /usr/lib/firmware/intel/sof and /usr/lib/firmware/intel/sof-tplg folders. Manually install the ucm2 files: http://xps17.ddns.net/sof-soundwire.zip These go into /usr/share/alsa/ucm2/sof-soundwire. Delete the contents of the existing sof-soundwire folder (if you have it) and replace them with the ones from the archive. Reboot. You should now have all your audio devices available. If speakers do not play, you may need to run alsamixer (non-root) from a terminal and unmute and set the mixer levels all the way up. """ This solution worked for me on linux-image-5.6.0-1042-oem AFTER manually opening alsa-mixer and changing soundcard to sof. The sound would otherwise just show 'dummy'. My sounds still do not work on 5.8 or 5.10, full name listed above. I did not get to test this temporary fix with 5.4. my full alsa-info: http://alsa-project.org/db/?f=6a638be0cfbe8ed08a010eb26a7702e324dce5ff based on some google research, this seems to be a common problem: https://www.reddit.com/r/Dell/comments/hj8oxw/xps_17_9700_no_audio_on_linux_also_hardware_is/ https://www.reddit.com/r/Dell/comments/hge2yo/no_audio_on_linux_ubuntu_2004_xps_17_9700_realtek/ https://www.reddit.com/r/Dell/comments/j2kdjw/xps_17_9700_on_linux_audio_issue/ etc... ProblemType: Bug DistroRelease: Ubuntu 20.04 Package: pulseaudio 1:13.99.1-1ubuntu3.10 ProcVersionSignature: Ubuntu 5.6.0-1042.46-oem 5.6.19 Uname: Linux 5.6.0-1042-oem x86_64 NonfreeKernelModules: nvidia_modeset nvidia ApportVersion: 2.20.11-0ubuntu27.14 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC1: neoh 1786 F pulseaudio /dev/snd/pcmC1D0p: neoh 1786 F...m pulseaudio /dev/snd/controlC0: neoh 1786 F pulseaudio CasperMD5CheckResult: skip CurrentDesktop: ubuntu:GNOME Date: Thu Jan 21 12:08:45 2021 InstallationDate: Installed on 2021-01-20 (1 days ago) InstallationMedia: Ubuntu 20.04.1 LTS "Focal Fossa" - Release amd64 (20200731) ProcEnviron: TERM=xterm-256color PATH=(custom, no user) XDG_RUNTIME_DIR= LANG=en_US.UTF-8 SHELL=/bin/bash SourcePackage: pulseaudio UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 12/30/2020 dmi.bios.vendor: Dell Inc. dmi.bios.version: 1.6.3 dmi.board.name: 0CXCCY dmi.board.vendor: Dell Inc. dmi.board.version: A03 dmi.chassis.type: 10 dmi.chassis.vendor: Dell Inc. dmi.modalias: dmi:bvnDellInc.:bvr1.6.3:bd12/30/2020:svnDellInc.:pnXPS179700:pvr:rvnDellInc.:rn0CXCCY:rvrA03:cvnDellInc.:ct10:cvr: dmi.product.family: XPS dmi.product.name: XPS 17 9700 dmi.product.sku: 098F dmi.sys.vendor: Dell Inc. --- ProblemType: Bug ApportVersion: 2.20.11-0ubuntu27.14 Architecture: amd64 CasperMD5CheckResult: skip CurrentDesktop: ubuntu:GNOME Dependencies: DistroRelease: Ubuntu 20.04 InstallationDate: Installed on 2021-01-20 (1 days ago) InstallationMedia: Ubuntu 20.04.1 LTS "Focal Fossa" - Release amd64 (20200731) NonfreeKernelModules: nvidia_modeset nvidia Package: linux PackageArchitecture: all ProcEnviron: TERM=xterm-256color
[Kernel-packages] [Bug 1912673] Re: sounds not working on Dell XPS 17 (9700)
I had tried linux-headers-5.11.0-18-generic and the sound still doesn't work on it. I have myself built kernel linux-headers-5.11.17 that works great. I built it with params CONFIG_SND_SOC_INTEL_SOUNDWIRE_SOF_MACH=m CONFIG_SND_SOC_INTEL_USER_FRIENDLY_LONG_NAMES=y -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1912673 Title: sounds not working on Dell XPS 17 (9700) Status in linux package in Ubuntu: Confirmed Status in linux package in Debian: Fix Released Bug description: My investigation process: Dell XPS 17 (9700) comes with Windows 10 preinstalled, where sounds worked. I installed Ubuntu 20.04 LTS fresh, sounds did not work on speakers or 3.5mm headphones, using linux-image-5.4.0-42-generic, I did not try blutooth. I sudo apt upgrade, dist-upgrade to get kernels linux-image-5.8.0-38-generic linux-image-5.8.0-40-generic Sounds did not work. I download linux-image-unsigned-5.10.9-051009-generic. Sounds did not work. I upgrade Dell XPS 9700 firmware from 1.3 to 1.63. Sounds did not work. After googling I found this solution in the comments: https://askubuntu.com/questions/1270442/no-sound-on-xps-17-9700 """ Download and install dkms module: https://launchpad.net/~canonical-hwe-team/+archive/ubuntu/pc-oem- dkms/+packages Alternatively, you can install linux-oem-20.04, it will install the 5.6 kernel with the above driver. Your system may be more stable with 5.4 kernel since it is in wide use. Manually install sof-firmware from Arch Linux: https://archlinux.pkgs.org/rolling/archlinux-extra-x86_64/sof- firmware-1.5.1-1-any.pkg.tar.zst.html You will need to delete the existing "sof" and "sof-tplg" files from the Ubuntu linux-firmware package first. Note if this package gets updated from Canoncial and they don't update these, you will have to delete and then reextract. Files go into the /usr/lib/firmware/intel/sof and /usr/lib/firmware/intel/sof-tplg folders. Manually install the ucm2 files: http://xps17.ddns.net/sof-soundwire.zip These go into /usr/share/alsa/ucm2/sof-soundwire. Delete the contents of the existing sof-soundwire folder (if you have it) and replace them with the ones from the archive. Reboot. You should now have all your audio devices available. If speakers do not play, you may need to run alsamixer (non-root) from a terminal and unmute and set the mixer levels all the way up. """ This solution worked for me on linux-image-5.6.0-1042-oem AFTER manually opening alsa-mixer and changing soundcard to sof. The sound would otherwise just show 'dummy'. My sounds still do not work on 5.8 or 5.10, full name listed above. I did not get to test this temporary fix with 5.4. my full alsa-info: http://alsa-project.org/db/?f=6a638be0cfbe8ed08a010eb26a7702e324dce5ff based on some google research, this seems to be a common problem: https://www.reddit.com/r/Dell/comments/hj8oxw/xps_17_9700_no_audio_on_linux_also_hardware_is/ https://www.reddit.com/r/Dell/comments/hge2yo/no_audio_on_linux_ubuntu_2004_xps_17_9700_realtek/ https://www.reddit.com/r/Dell/comments/j2kdjw/xps_17_9700_on_linux_audio_issue/ etc... ProblemType: Bug DistroRelease: Ubuntu 20.04 Package: pulseaudio 1:13.99.1-1ubuntu3.10 ProcVersionSignature: Ubuntu 5.6.0-1042.46-oem 5.6.19 Uname: Linux 5.6.0-1042-oem x86_64 NonfreeKernelModules: nvidia_modeset nvidia ApportVersion: 2.20.11-0ubuntu27.14 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC1: neoh 1786 F pulseaudio /dev/snd/pcmC1D0p: neoh 1786 F...m pulseaudio /dev/snd/controlC0: neoh 1786 F pulseaudio CasperMD5CheckResult: skip CurrentDesktop: ubuntu:GNOME Date: Thu Jan 21 12:08:45 2021 InstallationDate: Installed on 2021-01-20 (1 days ago) InstallationMedia: Ubuntu 20.04.1 LTS "Focal Fossa" - Release amd64 (20200731) ProcEnviron: TERM=xterm-256color PATH=(custom, no user) XDG_RUNTIME_DIR= LANG=en_US.UTF-8 SHELL=/bin/bash SourcePackage: pulseaudio UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 12/30/2020 dmi.bios.vendor: Dell Inc. dmi.bios.version: 1.6.3 dmi.board.name: 0CXCCY dmi.board.vendor: Dell Inc. dmi.board.version: A03 dmi.chassis.type: 10 dmi.chassis.vendor: Dell Inc. dmi.modalias: dmi:bvnDellInc.:bvr1.6.3:bd12/30/2020:svnDellInc.:pnXPS179700:pvr:rvnDellInc.:rn0CXCCY:rvrA03:cvnDellInc.:ct10:cvr: dmi.product.family: XPS dmi.product.name: XPS 17 9700 dmi.product.sku: 098F dmi.sys.vendor: Dell Inc. --- ProblemType: Bug ApportVersion: 2.20.11-0ubuntu27.14 Architecture: amd64 CasperMD5CheckResult: skip CurrentDesktop: ubuntu:GNOME Dependencies: DistroRelease: Ubuntu 20.04 InstallationDate: Installed on
[Kernel-packages] [Bug 1912673] Re: sounds not working on Dell XPS 17 (9700)
A tracking bug for linux-5.11.0-generic kernel: https://bugs.launchpad.net/bugs/1921632 -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1912673 Title: sounds not working on Dell XPS 17 (9700) Status in linux package in Ubuntu: Confirmed Status in linux package in Debian: Fix Released Bug description: My investigation process: Dell XPS 17 (9700) comes with Windows 10 preinstalled, where sounds worked. I installed Ubuntu 20.04 LTS fresh, sounds did not work on speakers or 3.5mm headphones, using linux-image-5.4.0-42-generic, I did not try blutooth. I sudo apt upgrade, dist-upgrade to get kernels linux-image-5.8.0-38-generic linux-image-5.8.0-40-generic Sounds did not work. I download linux-image-unsigned-5.10.9-051009-generic. Sounds did not work. I upgrade Dell XPS 9700 firmware from 1.3 to 1.63. Sounds did not work. After googling I found this solution in the comments: https://askubuntu.com/questions/1270442/no-sound-on-xps-17-9700 """ Download and install dkms module: https://launchpad.net/~canonical-hwe-team/+archive/ubuntu/pc-oem- dkms/+packages Alternatively, you can install linux-oem-20.04, it will install the 5.6 kernel with the above driver. Your system may be more stable with 5.4 kernel since it is in wide use. Manually install sof-firmware from Arch Linux: https://archlinux.pkgs.org/rolling/archlinux-extra-x86_64/sof- firmware-1.5.1-1-any.pkg.tar.zst.html You will need to delete the existing "sof" and "sof-tplg" files from the Ubuntu linux-firmware package first. Note if this package gets updated from Canoncial and they don't update these, you will have to delete and then reextract. Files go into the /usr/lib/firmware/intel/sof and /usr/lib/firmware/intel/sof-tplg folders. Manually install the ucm2 files: http://xps17.ddns.net/sof-soundwire.zip These go into /usr/share/alsa/ucm2/sof-soundwire. Delete the contents of the existing sof-soundwire folder (if you have it) and replace them with the ones from the archive. Reboot. You should now have all your audio devices available. If speakers do not play, you may need to run alsamixer (non-root) from a terminal and unmute and set the mixer levels all the way up. """ This solution worked for me on linux-image-5.6.0-1042-oem AFTER manually opening alsa-mixer and changing soundcard to sof. The sound would otherwise just show 'dummy'. My sounds still do not work on 5.8 or 5.10, full name listed above. I did not get to test this temporary fix with 5.4. my full alsa-info: http://alsa-project.org/db/?f=6a638be0cfbe8ed08a010eb26a7702e324dce5ff based on some google research, this seems to be a common problem: https://www.reddit.com/r/Dell/comments/hj8oxw/xps_17_9700_no_audio_on_linux_also_hardware_is/ https://www.reddit.com/r/Dell/comments/hge2yo/no_audio_on_linux_ubuntu_2004_xps_17_9700_realtek/ https://www.reddit.com/r/Dell/comments/j2kdjw/xps_17_9700_on_linux_audio_issue/ etc... ProblemType: Bug DistroRelease: Ubuntu 20.04 Package: pulseaudio 1:13.99.1-1ubuntu3.10 ProcVersionSignature: Ubuntu 5.6.0-1042.46-oem 5.6.19 Uname: Linux 5.6.0-1042-oem x86_64 NonfreeKernelModules: nvidia_modeset nvidia ApportVersion: 2.20.11-0ubuntu27.14 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC1: neoh 1786 F pulseaudio /dev/snd/pcmC1D0p: neoh 1786 F...m pulseaudio /dev/snd/controlC0: neoh 1786 F pulseaudio CasperMD5CheckResult: skip CurrentDesktop: ubuntu:GNOME Date: Thu Jan 21 12:08:45 2021 InstallationDate: Installed on 2021-01-20 (1 days ago) InstallationMedia: Ubuntu 20.04.1 LTS "Focal Fossa" - Release amd64 (20200731) ProcEnviron: TERM=xterm-256color PATH=(custom, no user) XDG_RUNTIME_DIR= LANG=en_US.UTF-8 SHELL=/bin/bash SourcePackage: pulseaudio UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 12/30/2020 dmi.bios.vendor: Dell Inc. dmi.bios.version: 1.6.3 dmi.board.name: 0CXCCY dmi.board.vendor: Dell Inc. dmi.board.version: A03 dmi.chassis.type: 10 dmi.chassis.vendor: Dell Inc. dmi.modalias: dmi:bvnDellInc.:bvr1.6.3:bd12/30/2020:svnDellInc.:pnXPS179700:pvr:rvnDellInc.:rn0CXCCY:rvrA03:cvnDellInc.:ct10:cvr: dmi.product.family: XPS dmi.product.name: XPS 17 9700 dmi.product.sku: 098F dmi.sys.vendor: Dell Inc. --- ProblemType: Bug ApportVersion: 2.20.11-0ubuntu27.14 Architecture: amd64 CasperMD5CheckResult: skip CurrentDesktop: ubuntu:GNOME Dependencies: DistroRelease: Ubuntu 20.04 InstallationDate: Installed on 2021-01-20 (1 days ago) InstallationMedia: Ubuntu 20.04.1 LTS "Focal Fossa" - Release amd64 (20200731) NonfreeKernelModules: nvidia_modeset nvidia Package: linux
[Kernel-packages] [Bug 1912673] Re: sounds not working on Dell XPS 17 (9700)
BTW, I don't have that machine so far, I can't test the kernel myself. -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1912673 Title: sounds not working on Dell XPS 17 (9700) Status in linux package in Ubuntu: Confirmed Status in linux package in Debian: Fix Released Bug description: My investigation process: Dell XPS 17 (9700) comes with Windows 10 preinstalled, where sounds worked. I installed Ubuntu 20.04 LTS fresh, sounds did not work on speakers or 3.5mm headphones, using linux-image-5.4.0-42-generic, I did not try blutooth. I sudo apt upgrade, dist-upgrade to get kernels linux-image-5.8.0-38-generic linux-image-5.8.0-40-generic Sounds did not work. I download linux-image-unsigned-5.10.9-051009-generic. Sounds did not work. I upgrade Dell XPS 9700 firmware from 1.3 to 1.63. Sounds did not work. After googling I found this solution in the comments: https://askubuntu.com/questions/1270442/no-sound-on-xps-17-9700 """ Download and install dkms module: https://launchpad.net/~canonical-hwe-team/+archive/ubuntu/pc-oem- dkms/+packages Alternatively, you can install linux-oem-20.04, it will install the 5.6 kernel with the above driver. Your system may be more stable with 5.4 kernel since it is in wide use. Manually install sof-firmware from Arch Linux: https://archlinux.pkgs.org/rolling/archlinux-extra-x86_64/sof- firmware-1.5.1-1-any.pkg.tar.zst.html You will need to delete the existing "sof" and "sof-tplg" files from the Ubuntu linux-firmware package first. Note if this package gets updated from Canoncial and they don't update these, you will have to delete and then reextract. Files go into the /usr/lib/firmware/intel/sof and /usr/lib/firmware/intel/sof-tplg folders. Manually install the ucm2 files: http://xps17.ddns.net/sof-soundwire.zip These go into /usr/share/alsa/ucm2/sof-soundwire. Delete the contents of the existing sof-soundwire folder (if you have it) and replace them with the ones from the archive. Reboot. You should now have all your audio devices available. If speakers do not play, you may need to run alsamixer (non-root) from a terminal and unmute and set the mixer levels all the way up. """ This solution worked for me on linux-image-5.6.0-1042-oem AFTER manually opening alsa-mixer and changing soundcard to sof. The sound would otherwise just show 'dummy'. My sounds still do not work on 5.8 or 5.10, full name listed above. I did not get to test this temporary fix with 5.4. my full alsa-info: http://alsa-project.org/db/?f=6a638be0cfbe8ed08a010eb26a7702e324dce5ff based on some google research, this seems to be a common problem: https://www.reddit.com/r/Dell/comments/hj8oxw/xps_17_9700_no_audio_on_linux_also_hardware_is/ https://www.reddit.com/r/Dell/comments/hge2yo/no_audio_on_linux_ubuntu_2004_xps_17_9700_realtek/ https://www.reddit.com/r/Dell/comments/j2kdjw/xps_17_9700_on_linux_audio_issue/ etc... ProblemType: Bug DistroRelease: Ubuntu 20.04 Package: pulseaudio 1:13.99.1-1ubuntu3.10 ProcVersionSignature: Ubuntu 5.6.0-1042.46-oem 5.6.19 Uname: Linux 5.6.0-1042-oem x86_64 NonfreeKernelModules: nvidia_modeset nvidia ApportVersion: 2.20.11-0ubuntu27.14 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC1: neoh 1786 F pulseaudio /dev/snd/pcmC1D0p: neoh 1786 F...m pulseaudio /dev/snd/controlC0: neoh 1786 F pulseaudio CasperMD5CheckResult: skip CurrentDesktop: ubuntu:GNOME Date: Thu Jan 21 12:08:45 2021 InstallationDate: Installed on 2021-01-20 (1 days ago) InstallationMedia: Ubuntu 20.04.1 LTS "Focal Fossa" - Release amd64 (20200731) ProcEnviron: TERM=xterm-256color PATH=(custom, no user) XDG_RUNTIME_DIR= LANG=en_US.UTF-8 SHELL=/bin/bash SourcePackage: pulseaudio UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 12/30/2020 dmi.bios.vendor: Dell Inc. dmi.bios.version: 1.6.3 dmi.board.name: 0CXCCY dmi.board.vendor: Dell Inc. dmi.board.version: A03 dmi.chassis.type: 10 dmi.chassis.vendor: Dell Inc. dmi.modalias: dmi:bvnDellInc.:bvr1.6.3:bd12/30/2020:svnDellInc.:pnXPS179700:pvr:rvnDellInc.:rn0CXCCY:rvrA03:cvnDellInc.:ct10:cvr: dmi.product.family: XPS dmi.product.name: XPS 17 9700 dmi.product.sku: 098F dmi.sys.vendor: Dell Inc. --- ProblemType: Bug ApportVersion: 2.20.11-0ubuntu27.14 Architecture: amd64 CasperMD5CheckResult: skip CurrentDesktop: ubuntu:GNOME Dependencies: DistroRelease: Ubuntu 20.04 InstallationDate: Installed on 2021-01-20 (1 days ago) InstallationMedia: Ubuntu 20.04.1 LTS "Focal Fossa" - Release amd64 (20200731) NonfreeKernelModules: nvidia_modeset nvidia Package: linux PackageArchitecture: all
[Kernel-packages] [Bug 1912673] Re: sounds not working on Dell XPS 17 (9700)
Hello, this machine has the soundwire audio design, the 5.6.0-oem kernel and 5.10.0-oem kernel are expected to support the audio on this machine (and the latest linux-firmware and alsa-ucm-conf in the 20.04). And We are trying to let 5.11.0-generic kernel to support the audio on this machine, could you please install those kernels and check if the audio works or not, and upload the related dmesg. thx. -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1912673 Title: sounds not working on Dell XPS 17 (9700) Status in linux package in Ubuntu: Confirmed Status in linux package in Debian: Fix Released Bug description: My investigation process: Dell XPS 17 (9700) comes with Windows 10 preinstalled, where sounds worked. I installed Ubuntu 20.04 LTS fresh, sounds did not work on speakers or 3.5mm headphones, using linux-image-5.4.0-42-generic, I did not try blutooth. I sudo apt upgrade, dist-upgrade to get kernels linux-image-5.8.0-38-generic linux-image-5.8.0-40-generic Sounds did not work. I download linux-image-unsigned-5.10.9-051009-generic. Sounds did not work. I upgrade Dell XPS 9700 firmware from 1.3 to 1.63. Sounds did not work. After googling I found this solution in the comments: https://askubuntu.com/questions/1270442/no-sound-on-xps-17-9700 """ Download and install dkms module: https://launchpad.net/~canonical-hwe-team/+archive/ubuntu/pc-oem- dkms/+packages Alternatively, you can install linux-oem-20.04, it will install the 5.6 kernel with the above driver. Your system may be more stable with 5.4 kernel since it is in wide use. Manually install sof-firmware from Arch Linux: https://archlinux.pkgs.org/rolling/archlinux-extra-x86_64/sof- firmware-1.5.1-1-any.pkg.tar.zst.html You will need to delete the existing "sof" and "sof-tplg" files from the Ubuntu linux-firmware package first. Note if this package gets updated from Canoncial and they don't update these, you will have to delete and then reextract. Files go into the /usr/lib/firmware/intel/sof and /usr/lib/firmware/intel/sof-tplg folders. Manually install the ucm2 files: http://xps17.ddns.net/sof-soundwire.zip These go into /usr/share/alsa/ucm2/sof-soundwire. Delete the contents of the existing sof-soundwire folder (if you have it) and replace them with the ones from the archive. Reboot. You should now have all your audio devices available. If speakers do not play, you may need to run alsamixer (non-root) from a terminal and unmute and set the mixer levels all the way up. """ This solution worked for me on linux-image-5.6.0-1042-oem AFTER manually opening alsa-mixer and changing soundcard to sof. The sound would otherwise just show 'dummy'. My sounds still do not work on 5.8 or 5.10, full name listed above. I did not get to test this temporary fix with 5.4. my full alsa-info: http://alsa-project.org/db/?f=6a638be0cfbe8ed08a010eb26a7702e324dce5ff based on some google research, this seems to be a common problem: https://www.reddit.com/r/Dell/comments/hj8oxw/xps_17_9700_no_audio_on_linux_also_hardware_is/ https://www.reddit.com/r/Dell/comments/hge2yo/no_audio_on_linux_ubuntu_2004_xps_17_9700_realtek/ https://www.reddit.com/r/Dell/comments/j2kdjw/xps_17_9700_on_linux_audio_issue/ etc... ProblemType: Bug DistroRelease: Ubuntu 20.04 Package: pulseaudio 1:13.99.1-1ubuntu3.10 ProcVersionSignature: Ubuntu 5.6.0-1042.46-oem 5.6.19 Uname: Linux 5.6.0-1042-oem x86_64 NonfreeKernelModules: nvidia_modeset nvidia ApportVersion: 2.20.11-0ubuntu27.14 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC1: neoh 1786 F pulseaudio /dev/snd/pcmC1D0p: neoh 1786 F...m pulseaudio /dev/snd/controlC0: neoh 1786 F pulseaudio CasperMD5CheckResult: skip CurrentDesktop: ubuntu:GNOME Date: Thu Jan 21 12:08:45 2021 InstallationDate: Installed on 2021-01-20 (1 days ago) InstallationMedia: Ubuntu 20.04.1 LTS "Focal Fossa" - Release amd64 (20200731) ProcEnviron: TERM=xterm-256color PATH=(custom, no user) XDG_RUNTIME_DIR= LANG=en_US.UTF-8 SHELL=/bin/bash SourcePackage: pulseaudio UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 12/30/2020 dmi.bios.vendor: Dell Inc. dmi.bios.version: 1.6.3 dmi.board.name: 0CXCCY dmi.board.vendor: Dell Inc. dmi.board.version: A03 dmi.chassis.type: 10 dmi.chassis.vendor: Dell Inc. dmi.modalias: dmi:bvnDellInc.:bvr1.6.3:bd12/30/2020:svnDellInc.:pnXPS179700:pvr:rvnDellInc.:rn0CXCCY:rvrA03:cvnDellInc.:ct10:cvr: dmi.product.family: XPS dmi.product.name: XPS 17 9700 dmi.product.sku: 098F dmi.sys.vendor: Dell Inc. --- ProblemType: Bug ApportVersion: 2.20.11-0ubuntu27.14 Architecture: amd64
[Kernel-packages] [Bug 1912673] Re: sounds not working on Dell XPS 17 (9700)
** Changed in: linux (Ubuntu) Assignee: (unassigned) => Hui Wang (hui.wang) -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1912673 Title: sounds not working on Dell XPS 17 (9700) Status in linux package in Ubuntu: Confirmed Status in linux package in Debian: Fix Released Bug description: My investigation process: Dell XPS 17 (9700) comes with Windows 10 preinstalled, where sounds worked. I installed Ubuntu 20.04 LTS fresh, sounds did not work on speakers or 3.5mm headphones, using linux-image-5.4.0-42-generic, I did not try blutooth. I sudo apt upgrade, dist-upgrade to get kernels linux-image-5.8.0-38-generic linux-image-5.8.0-40-generic Sounds did not work. I download linux-image-unsigned-5.10.9-051009-generic. Sounds did not work. I upgrade Dell XPS 9700 firmware from 1.3 to 1.63. Sounds did not work. After googling I found this solution in the comments: https://askubuntu.com/questions/1270442/no-sound-on-xps-17-9700 """ Download and install dkms module: https://launchpad.net/~canonical-hwe-team/+archive/ubuntu/pc-oem- dkms/+packages Alternatively, you can install linux-oem-20.04, it will install the 5.6 kernel with the above driver. Your system may be more stable with 5.4 kernel since it is in wide use. Manually install sof-firmware from Arch Linux: https://archlinux.pkgs.org/rolling/archlinux-extra-x86_64/sof- firmware-1.5.1-1-any.pkg.tar.zst.html You will need to delete the existing "sof" and "sof-tplg" files from the Ubuntu linux-firmware package first. Note if this package gets updated from Canoncial and they don't update these, you will have to delete and then reextract. Files go into the /usr/lib/firmware/intel/sof and /usr/lib/firmware/intel/sof-tplg folders. Manually install the ucm2 files: http://xps17.ddns.net/sof-soundwire.zip These go into /usr/share/alsa/ucm2/sof-soundwire. Delete the contents of the existing sof-soundwire folder (if you have it) and replace them with the ones from the archive. Reboot. You should now have all your audio devices available. If speakers do not play, you may need to run alsamixer (non-root) from a terminal and unmute and set the mixer levels all the way up. """ This solution worked for me on linux-image-5.6.0-1042-oem AFTER manually opening alsa-mixer and changing soundcard to sof. The sound would otherwise just show 'dummy'. My sounds still do not work on 5.8 or 5.10, full name listed above. I did not get to test this temporary fix with 5.4. my full alsa-info: http://alsa-project.org/db/?f=6a638be0cfbe8ed08a010eb26a7702e324dce5ff based on some google research, this seems to be a common problem: https://www.reddit.com/r/Dell/comments/hj8oxw/xps_17_9700_no_audio_on_linux_also_hardware_is/ https://www.reddit.com/r/Dell/comments/hge2yo/no_audio_on_linux_ubuntu_2004_xps_17_9700_realtek/ https://www.reddit.com/r/Dell/comments/j2kdjw/xps_17_9700_on_linux_audio_issue/ etc... ProblemType: Bug DistroRelease: Ubuntu 20.04 Package: pulseaudio 1:13.99.1-1ubuntu3.10 ProcVersionSignature: Ubuntu 5.6.0-1042.46-oem 5.6.19 Uname: Linux 5.6.0-1042-oem x86_64 NonfreeKernelModules: nvidia_modeset nvidia ApportVersion: 2.20.11-0ubuntu27.14 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC1: neoh 1786 F pulseaudio /dev/snd/pcmC1D0p: neoh 1786 F...m pulseaudio /dev/snd/controlC0: neoh 1786 F pulseaudio CasperMD5CheckResult: skip CurrentDesktop: ubuntu:GNOME Date: Thu Jan 21 12:08:45 2021 InstallationDate: Installed on 2021-01-20 (1 days ago) InstallationMedia: Ubuntu 20.04.1 LTS "Focal Fossa" - Release amd64 (20200731) ProcEnviron: TERM=xterm-256color PATH=(custom, no user) XDG_RUNTIME_DIR= LANG=en_US.UTF-8 SHELL=/bin/bash SourcePackage: pulseaudio UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 12/30/2020 dmi.bios.vendor: Dell Inc. dmi.bios.version: 1.6.3 dmi.board.name: 0CXCCY dmi.board.vendor: Dell Inc. dmi.board.version: A03 dmi.chassis.type: 10 dmi.chassis.vendor: Dell Inc. dmi.modalias: dmi:bvnDellInc.:bvr1.6.3:bd12/30/2020:svnDellInc.:pnXPS179700:pvr:rvnDellInc.:rn0CXCCY:rvrA03:cvnDellInc.:ct10:cvr: dmi.product.family: XPS dmi.product.name: XPS 17 9700 dmi.product.sku: 098F dmi.sys.vendor: Dell Inc. --- ProblemType: Bug ApportVersion: 2.20.11-0ubuntu27.14 Architecture: amd64 CasperMD5CheckResult: skip CurrentDesktop: ubuntu:GNOME Dependencies: DistroRelease: Ubuntu 20.04 InstallationDate: Installed on 2021-01-20 (1 days ago) InstallationMedia: Ubuntu 20.04.1 LTS "Focal Fossa" - Release amd64 (20200731) NonfreeKernelModules: nvidia_modeset nvidia Package: linux
[Kernel-packages] [Bug 1912673] Re: sounds not working on Dell XPS 17 (9700)
I agree with Herczeg. This is likely a duplicate of https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1924685 -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1912673 Title: sounds not working on Dell XPS 17 (9700) Status in linux package in Ubuntu: Confirmed Status in linux package in Debian: Fix Released Bug description: My investigation process: Dell XPS 17 (9700) comes with Windows 10 preinstalled, where sounds worked. I installed Ubuntu 20.04 LTS fresh, sounds did not work on speakers or 3.5mm headphones, using linux-image-5.4.0-42-generic, I did not try blutooth. I sudo apt upgrade, dist-upgrade to get kernels linux-image-5.8.0-38-generic linux-image-5.8.0-40-generic Sounds did not work. I download linux-image-unsigned-5.10.9-051009-generic. Sounds did not work. I upgrade Dell XPS 9700 firmware from 1.3 to 1.63. Sounds did not work. After googling I found this solution in the comments: https://askubuntu.com/questions/1270442/no-sound-on-xps-17-9700 """ Download and install dkms module: https://launchpad.net/~canonical-hwe-team/+archive/ubuntu/pc-oem- dkms/+packages Alternatively, you can install linux-oem-20.04, it will install the 5.6 kernel with the above driver. Your system may be more stable with 5.4 kernel since it is in wide use. Manually install sof-firmware from Arch Linux: https://archlinux.pkgs.org/rolling/archlinux-extra-x86_64/sof- firmware-1.5.1-1-any.pkg.tar.zst.html You will need to delete the existing "sof" and "sof-tplg" files from the Ubuntu linux-firmware package first. Note if this package gets updated from Canoncial and they don't update these, you will have to delete and then reextract. Files go into the /usr/lib/firmware/intel/sof and /usr/lib/firmware/intel/sof-tplg folders. Manually install the ucm2 files: http://xps17.ddns.net/sof-soundwire.zip These go into /usr/share/alsa/ucm2/sof-soundwire. Delete the contents of the existing sof-soundwire folder (if you have it) and replace them with the ones from the archive. Reboot. You should now have all your audio devices available. If speakers do not play, you may need to run alsamixer (non-root) from a terminal and unmute and set the mixer levels all the way up. """ This solution worked for me on linux-image-5.6.0-1042-oem AFTER manually opening alsa-mixer and changing soundcard to sof. The sound would otherwise just show 'dummy'. My sounds still do not work on 5.8 or 5.10, full name listed above. I did not get to test this temporary fix with 5.4. my full alsa-info: http://alsa-project.org/db/?f=6a638be0cfbe8ed08a010eb26a7702e324dce5ff based on some google research, this seems to be a common problem: https://www.reddit.com/r/Dell/comments/hj8oxw/xps_17_9700_no_audio_on_linux_also_hardware_is/ https://www.reddit.com/r/Dell/comments/hge2yo/no_audio_on_linux_ubuntu_2004_xps_17_9700_realtek/ https://www.reddit.com/r/Dell/comments/j2kdjw/xps_17_9700_on_linux_audio_issue/ etc... ProblemType: Bug DistroRelease: Ubuntu 20.04 Package: pulseaudio 1:13.99.1-1ubuntu3.10 ProcVersionSignature: Ubuntu 5.6.0-1042.46-oem 5.6.19 Uname: Linux 5.6.0-1042-oem x86_64 NonfreeKernelModules: nvidia_modeset nvidia ApportVersion: 2.20.11-0ubuntu27.14 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC1: neoh 1786 F pulseaudio /dev/snd/pcmC1D0p: neoh 1786 F...m pulseaudio /dev/snd/controlC0: neoh 1786 F pulseaudio CasperMD5CheckResult: skip CurrentDesktop: ubuntu:GNOME Date: Thu Jan 21 12:08:45 2021 InstallationDate: Installed on 2021-01-20 (1 days ago) InstallationMedia: Ubuntu 20.04.1 LTS "Focal Fossa" - Release amd64 (20200731) ProcEnviron: TERM=xterm-256color PATH=(custom, no user) XDG_RUNTIME_DIR= LANG=en_US.UTF-8 SHELL=/bin/bash SourcePackage: pulseaudio UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 12/30/2020 dmi.bios.vendor: Dell Inc. dmi.bios.version: 1.6.3 dmi.board.name: 0CXCCY dmi.board.vendor: Dell Inc. dmi.board.version: A03 dmi.chassis.type: 10 dmi.chassis.vendor: Dell Inc. dmi.modalias: dmi:bvnDellInc.:bvr1.6.3:bd12/30/2020:svnDellInc.:pnXPS179700:pvr:rvnDellInc.:rn0CXCCY:rvrA03:cvnDellInc.:ct10:cvr: dmi.product.family: XPS dmi.product.name: XPS 17 9700 dmi.product.sku: 098F dmi.sys.vendor: Dell Inc. --- ProblemType: Bug ApportVersion: 2.20.11-0ubuntu27.14 Architecture: amd64 CasperMD5CheckResult: skip CurrentDesktop: ubuntu:GNOME Dependencies: DistroRelease: Ubuntu 20.04 InstallationDate: Installed on 2021-01-20 (1 days ago) InstallationMedia: Ubuntu 20.04.1 LTS "Focal Fossa" - Release amd64 (20200731) NonfreeKernelModules: nvidia_modeset nvidia
[Kernel-packages] [Bug 1912673] Re: sounds not working on Dell XPS 17 (9700)
I am facing the same issue, I have to login to different OS to use mic and sound. Do we have any news on fix release date? -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1912673 Title: sounds not working on Dell XPS 17 (9700) Status in linux package in Ubuntu: Confirmed Status in linux package in Debian: Fix Released Bug description: My investigation process: Dell XPS 17 (9700) comes with Windows 10 preinstalled, where sounds worked. I installed Ubuntu 20.04 LTS fresh, sounds did not work on speakers or 3.5mm headphones, using linux-image-5.4.0-42-generic, I did not try blutooth. I sudo apt upgrade, dist-upgrade to get kernels linux-image-5.8.0-38-generic linux-image-5.8.0-40-generic Sounds did not work. I download linux-image-unsigned-5.10.9-051009-generic. Sounds did not work. I upgrade Dell XPS 9700 firmware from 1.3 to 1.63. Sounds did not work. After googling I found this solution in the comments: https://askubuntu.com/questions/1270442/no-sound-on-xps-17-9700 """ Download and install dkms module: https://launchpad.net/~canonical-hwe-team/+archive/ubuntu/pc-oem- dkms/+packages Alternatively, you can install linux-oem-20.04, it will install the 5.6 kernel with the above driver. Your system may be more stable with 5.4 kernel since it is in wide use. Manually install sof-firmware from Arch Linux: https://archlinux.pkgs.org/rolling/archlinux-extra-x86_64/sof- firmware-1.5.1-1-any.pkg.tar.zst.html You will need to delete the existing "sof" and "sof-tplg" files from the Ubuntu linux-firmware package first. Note if this package gets updated from Canoncial and they don't update these, you will have to delete and then reextract. Files go into the /usr/lib/firmware/intel/sof and /usr/lib/firmware/intel/sof-tplg folders. Manually install the ucm2 files: http://xps17.ddns.net/sof-soundwire.zip These go into /usr/share/alsa/ucm2/sof-soundwire. Delete the contents of the existing sof-soundwire folder (if you have it) and replace them with the ones from the archive. Reboot. You should now have all your audio devices available. If speakers do not play, you may need to run alsamixer (non-root) from a terminal and unmute and set the mixer levels all the way up. """ This solution worked for me on linux-image-5.6.0-1042-oem AFTER manually opening alsa-mixer and changing soundcard to sof. The sound would otherwise just show 'dummy'. My sounds still do not work on 5.8 or 5.10, full name listed above. I did not get to test this temporary fix with 5.4. my full alsa-info: http://alsa-project.org/db/?f=6a638be0cfbe8ed08a010eb26a7702e324dce5ff based on some google research, this seems to be a common problem: https://www.reddit.com/r/Dell/comments/hj8oxw/xps_17_9700_no_audio_on_linux_also_hardware_is/ https://www.reddit.com/r/Dell/comments/hge2yo/no_audio_on_linux_ubuntu_2004_xps_17_9700_realtek/ https://www.reddit.com/r/Dell/comments/j2kdjw/xps_17_9700_on_linux_audio_issue/ etc... ProblemType: Bug DistroRelease: Ubuntu 20.04 Package: pulseaudio 1:13.99.1-1ubuntu3.10 ProcVersionSignature: Ubuntu 5.6.0-1042.46-oem 5.6.19 Uname: Linux 5.6.0-1042-oem x86_64 NonfreeKernelModules: nvidia_modeset nvidia ApportVersion: 2.20.11-0ubuntu27.14 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC1: neoh 1786 F pulseaudio /dev/snd/pcmC1D0p: neoh 1786 F...m pulseaudio /dev/snd/controlC0: neoh 1786 F pulseaudio CasperMD5CheckResult: skip CurrentDesktop: ubuntu:GNOME Date: Thu Jan 21 12:08:45 2021 InstallationDate: Installed on 2021-01-20 (1 days ago) InstallationMedia: Ubuntu 20.04.1 LTS "Focal Fossa" - Release amd64 (20200731) ProcEnviron: TERM=xterm-256color PATH=(custom, no user) XDG_RUNTIME_DIR= LANG=en_US.UTF-8 SHELL=/bin/bash SourcePackage: pulseaudio UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 12/30/2020 dmi.bios.vendor: Dell Inc. dmi.bios.version: 1.6.3 dmi.board.name: 0CXCCY dmi.board.vendor: Dell Inc. dmi.board.version: A03 dmi.chassis.type: 10 dmi.chassis.vendor: Dell Inc. dmi.modalias: dmi:bvnDellInc.:bvr1.6.3:bd12/30/2020:svnDellInc.:pnXPS179700:pvr:rvnDellInc.:rn0CXCCY:rvrA03:cvnDellInc.:ct10:cvr: dmi.product.family: XPS dmi.product.name: XPS 17 9700 dmi.product.sku: 098F dmi.sys.vendor: Dell Inc. --- ProblemType: Bug ApportVersion: 2.20.11-0ubuntu27.14 Architecture: amd64 CasperMD5CheckResult: skip CurrentDesktop: ubuntu:GNOME Dependencies: DistroRelease: Ubuntu 20.04 InstallationDate: Installed on 2021-01-20 (1 days ago) InstallationMedia: Ubuntu 20.04.1 LTS "Focal Fossa" - Release amd64 (20200731) NonfreeKernelModules:
[Kernel-packages] [Bug 1912673] Re: sounds not working on Dell XPS 17 (9700)
I have just upgraded to the released kernel version 5.11.0-17. The sound and mic still not working. Is there any chance this is going to be fixed. My XPS 9700 is half baked even with an external usb headset. I have to boot to Windows 10 each time I need to do virtual meeting. -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1912673 Title: sounds not working on Dell XPS 17 (9700) Status in linux package in Ubuntu: Confirmed Status in linux package in Debian: Fix Released Bug description: My investigation process: Dell XPS 17 (9700) comes with Windows 10 preinstalled, where sounds worked. I installed Ubuntu 20.04 LTS fresh, sounds did not work on speakers or 3.5mm headphones, using linux-image-5.4.0-42-generic, I did not try blutooth. I sudo apt upgrade, dist-upgrade to get kernels linux-image-5.8.0-38-generic linux-image-5.8.0-40-generic Sounds did not work. I download linux-image-unsigned-5.10.9-051009-generic. Sounds did not work. I upgrade Dell XPS 9700 firmware from 1.3 to 1.63. Sounds did not work. After googling I found this solution in the comments: https://askubuntu.com/questions/1270442/no-sound-on-xps-17-9700 """ Download and install dkms module: https://launchpad.net/~canonical-hwe-team/+archive/ubuntu/pc-oem- dkms/+packages Alternatively, you can install linux-oem-20.04, it will install the 5.6 kernel with the above driver. Your system may be more stable with 5.4 kernel since it is in wide use. Manually install sof-firmware from Arch Linux: https://archlinux.pkgs.org/rolling/archlinux-extra-x86_64/sof- firmware-1.5.1-1-any.pkg.tar.zst.html You will need to delete the existing "sof" and "sof-tplg" files from the Ubuntu linux-firmware package first. Note if this package gets updated from Canoncial and they don't update these, you will have to delete and then reextract. Files go into the /usr/lib/firmware/intel/sof and /usr/lib/firmware/intel/sof-tplg folders. Manually install the ucm2 files: http://xps17.ddns.net/sof-soundwire.zip These go into /usr/share/alsa/ucm2/sof-soundwire. Delete the contents of the existing sof-soundwire folder (if you have it) and replace them with the ones from the archive. Reboot. You should now have all your audio devices available. If speakers do not play, you may need to run alsamixer (non-root) from a terminal and unmute and set the mixer levels all the way up. """ This solution worked for me on linux-image-5.6.0-1042-oem AFTER manually opening alsa-mixer and changing soundcard to sof. The sound would otherwise just show 'dummy'. My sounds still do not work on 5.8 or 5.10, full name listed above. I did not get to test this temporary fix with 5.4. my full alsa-info: http://alsa-project.org/db/?f=6a638be0cfbe8ed08a010eb26a7702e324dce5ff based on some google research, this seems to be a common problem: https://www.reddit.com/r/Dell/comments/hj8oxw/xps_17_9700_no_audio_on_linux_also_hardware_is/ https://www.reddit.com/r/Dell/comments/hge2yo/no_audio_on_linux_ubuntu_2004_xps_17_9700_realtek/ https://www.reddit.com/r/Dell/comments/j2kdjw/xps_17_9700_on_linux_audio_issue/ etc... ProblemType: Bug DistroRelease: Ubuntu 20.04 Package: pulseaudio 1:13.99.1-1ubuntu3.10 ProcVersionSignature: Ubuntu 5.6.0-1042.46-oem 5.6.19 Uname: Linux 5.6.0-1042-oem x86_64 NonfreeKernelModules: nvidia_modeset nvidia ApportVersion: 2.20.11-0ubuntu27.14 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC1: neoh 1786 F pulseaudio /dev/snd/pcmC1D0p: neoh 1786 F...m pulseaudio /dev/snd/controlC0: neoh 1786 F pulseaudio CasperMD5CheckResult: skip CurrentDesktop: ubuntu:GNOME Date: Thu Jan 21 12:08:45 2021 InstallationDate: Installed on 2021-01-20 (1 days ago) InstallationMedia: Ubuntu 20.04.1 LTS "Focal Fossa" - Release amd64 (20200731) ProcEnviron: TERM=xterm-256color PATH=(custom, no user) XDG_RUNTIME_DIR= LANG=en_US.UTF-8 SHELL=/bin/bash SourcePackage: pulseaudio UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 12/30/2020 dmi.bios.vendor: Dell Inc. dmi.bios.version: 1.6.3 dmi.board.name: 0CXCCY dmi.board.vendor: Dell Inc. dmi.board.version: A03 dmi.chassis.type: 10 dmi.chassis.vendor: Dell Inc. dmi.modalias: dmi:bvnDellInc.:bvr1.6.3:bd12/30/2020:svnDellInc.:pnXPS179700:pvr:rvnDellInc.:rn0CXCCY:rvrA03:cvnDellInc.:ct10:cvr: dmi.product.family: XPS dmi.product.name: XPS 17 9700 dmi.product.sku: 098F dmi.sys.vendor: Dell Inc. --- ProblemType: Bug ApportVersion: 2.20.11-0ubuntu27.14 Architecture: amd64 CasperMD5CheckResult: skip CurrentDesktop: ubuntu:GNOME Dependencies: DistroRelease: Ubuntu 20.04 InstallationDate:
[Kernel-packages] [Bug 1912673] Re: sounds not working on Dell XPS 17 (9700)
I believe that this bug for 21.04 is the same as https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1924685 and the root cause is the misconfiguration of kernel flags. -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1912673 Title: sounds not working on Dell XPS 17 (9700) Status in linux package in Ubuntu: Confirmed Status in linux package in Debian: Fix Released Bug description: My investigation process: Dell XPS 17 (9700) comes with Windows 10 preinstalled, where sounds worked. I installed Ubuntu 20.04 LTS fresh, sounds did not work on speakers or 3.5mm headphones, using linux-image-5.4.0-42-generic, I did not try blutooth. I sudo apt upgrade, dist-upgrade to get kernels linux-image-5.8.0-38-generic linux-image-5.8.0-40-generic Sounds did not work. I download linux-image-unsigned-5.10.9-051009-generic. Sounds did not work. I upgrade Dell XPS 9700 firmware from 1.3 to 1.63. Sounds did not work. After googling I found this solution in the comments: https://askubuntu.com/questions/1270442/no-sound-on-xps-17-9700 """ Download and install dkms module: https://launchpad.net/~canonical-hwe-team/+archive/ubuntu/pc-oem- dkms/+packages Alternatively, you can install linux-oem-20.04, it will install the 5.6 kernel with the above driver. Your system may be more stable with 5.4 kernel since it is in wide use. Manually install sof-firmware from Arch Linux: https://archlinux.pkgs.org/rolling/archlinux-extra-x86_64/sof- firmware-1.5.1-1-any.pkg.tar.zst.html You will need to delete the existing "sof" and "sof-tplg" files from the Ubuntu linux-firmware package first. Note if this package gets updated from Canoncial and they don't update these, you will have to delete and then reextract. Files go into the /usr/lib/firmware/intel/sof and /usr/lib/firmware/intel/sof-tplg folders. Manually install the ucm2 files: http://xps17.ddns.net/sof-soundwire.zip These go into /usr/share/alsa/ucm2/sof-soundwire. Delete the contents of the existing sof-soundwire folder (if you have it) and replace them with the ones from the archive. Reboot. You should now have all your audio devices available. If speakers do not play, you may need to run alsamixer (non-root) from a terminal and unmute and set the mixer levels all the way up. """ This solution worked for me on linux-image-5.6.0-1042-oem AFTER manually opening alsa-mixer and changing soundcard to sof. The sound would otherwise just show 'dummy'. My sounds still do not work on 5.8 or 5.10, full name listed above. I did not get to test this temporary fix with 5.4. my full alsa-info: http://alsa-project.org/db/?f=6a638be0cfbe8ed08a010eb26a7702e324dce5ff based on some google research, this seems to be a common problem: https://www.reddit.com/r/Dell/comments/hj8oxw/xps_17_9700_no_audio_on_linux_also_hardware_is/ https://www.reddit.com/r/Dell/comments/hge2yo/no_audio_on_linux_ubuntu_2004_xps_17_9700_realtek/ https://www.reddit.com/r/Dell/comments/j2kdjw/xps_17_9700_on_linux_audio_issue/ etc... ProblemType: Bug DistroRelease: Ubuntu 20.04 Package: pulseaudio 1:13.99.1-1ubuntu3.10 ProcVersionSignature: Ubuntu 5.6.0-1042.46-oem 5.6.19 Uname: Linux 5.6.0-1042-oem x86_64 NonfreeKernelModules: nvidia_modeset nvidia ApportVersion: 2.20.11-0ubuntu27.14 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC1: neoh 1786 F pulseaudio /dev/snd/pcmC1D0p: neoh 1786 F...m pulseaudio /dev/snd/controlC0: neoh 1786 F pulseaudio CasperMD5CheckResult: skip CurrentDesktop: ubuntu:GNOME Date: Thu Jan 21 12:08:45 2021 InstallationDate: Installed on 2021-01-20 (1 days ago) InstallationMedia: Ubuntu 20.04.1 LTS "Focal Fossa" - Release amd64 (20200731) ProcEnviron: TERM=xterm-256color PATH=(custom, no user) XDG_RUNTIME_DIR= LANG=en_US.UTF-8 SHELL=/bin/bash SourcePackage: pulseaudio UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 12/30/2020 dmi.bios.vendor: Dell Inc. dmi.bios.version: 1.6.3 dmi.board.name: 0CXCCY dmi.board.vendor: Dell Inc. dmi.board.version: A03 dmi.chassis.type: 10 dmi.chassis.vendor: Dell Inc. dmi.modalias: dmi:bvnDellInc.:bvr1.6.3:bd12/30/2020:svnDellInc.:pnXPS179700:pvr:rvnDellInc.:rn0CXCCY:rvrA03:cvnDellInc.:ct10:cvr: dmi.product.family: XPS dmi.product.name: XPS 17 9700 dmi.product.sku: 098F dmi.sys.vendor: Dell Inc. --- ProblemType: Bug ApportVersion: 2.20.11-0ubuntu27.14 Architecture: amd64 CasperMD5CheckResult: skip CurrentDesktop: ubuntu:GNOME Dependencies: DistroRelease: Ubuntu 20.04 InstallationDate: Installed on 2021-01-20 (1 days ago) InstallationMedia: Ubuntu 20.04.1 LTS "Focal Fossa" - Release amd64
[Kernel-packages] [Bug 1912673] Re: sounds not working on Dell XPS 17 (9700)
I have upgraded from 20.04, to 20.10 to the released version 21.04. Still no sound available. Any help is greatly appreciate. Thanks -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1912673 Title: sounds not working on Dell XPS 17 (9700) Status in linux package in Ubuntu: Confirmed Status in linux package in Debian: Fix Released Bug description: My investigation process: Dell XPS 17 (9700) comes with Windows 10 preinstalled, where sounds worked. I installed Ubuntu 20.04 LTS fresh, sounds did not work on speakers or 3.5mm headphones, using linux-image-5.4.0-42-generic, I did not try blutooth. I sudo apt upgrade, dist-upgrade to get kernels linux-image-5.8.0-38-generic linux-image-5.8.0-40-generic Sounds did not work. I download linux-image-unsigned-5.10.9-051009-generic. Sounds did not work. I upgrade Dell XPS 9700 firmware from 1.3 to 1.63. Sounds did not work. After googling I found this solution in the comments: https://askubuntu.com/questions/1270442/no-sound-on-xps-17-9700 """ Download and install dkms module: https://launchpad.net/~canonical-hwe-team/+archive/ubuntu/pc-oem- dkms/+packages Alternatively, you can install linux-oem-20.04, it will install the 5.6 kernel with the above driver. Your system may be more stable with 5.4 kernel since it is in wide use. Manually install sof-firmware from Arch Linux: https://archlinux.pkgs.org/rolling/archlinux-extra-x86_64/sof- firmware-1.5.1-1-any.pkg.tar.zst.html You will need to delete the existing "sof" and "sof-tplg" files from the Ubuntu linux-firmware package first. Note if this package gets updated from Canoncial and they don't update these, you will have to delete and then reextract. Files go into the /usr/lib/firmware/intel/sof and /usr/lib/firmware/intel/sof-tplg folders. Manually install the ucm2 files: http://xps17.ddns.net/sof-soundwire.zip These go into /usr/share/alsa/ucm2/sof-soundwire. Delete the contents of the existing sof-soundwire folder (if you have it) and replace them with the ones from the archive. Reboot. You should now have all your audio devices available. If speakers do not play, you may need to run alsamixer (non-root) from a terminal and unmute and set the mixer levels all the way up. """ This solution worked for me on linux-image-5.6.0-1042-oem AFTER manually opening alsa-mixer and changing soundcard to sof. The sound would otherwise just show 'dummy'. My sounds still do not work on 5.8 or 5.10, full name listed above. I did not get to test this temporary fix with 5.4. my full alsa-info: http://alsa-project.org/db/?f=6a638be0cfbe8ed08a010eb26a7702e324dce5ff based on some google research, this seems to be a common problem: https://www.reddit.com/r/Dell/comments/hj8oxw/xps_17_9700_no_audio_on_linux_also_hardware_is/ https://www.reddit.com/r/Dell/comments/hge2yo/no_audio_on_linux_ubuntu_2004_xps_17_9700_realtek/ https://www.reddit.com/r/Dell/comments/j2kdjw/xps_17_9700_on_linux_audio_issue/ etc... ProblemType: Bug DistroRelease: Ubuntu 20.04 Package: pulseaudio 1:13.99.1-1ubuntu3.10 ProcVersionSignature: Ubuntu 5.6.0-1042.46-oem 5.6.19 Uname: Linux 5.6.0-1042-oem x86_64 NonfreeKernelModules: nvidia_modeset nvidia ApportVersion: 2.20.11-0ubuntu27.14 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC1: neoh 1786 F pulseaudio /dev/snd/pcmC1D0p: neoh 1786 F...m pulseaudio /dev/snd/controlC0: neoh 1786 F pulseaudio CasperMD5CheckResult: skip CurrentDesktop: ubuntu:GNOME Date: Thu Jan 21 12:08:45 2021 InstallationDate: Installed on 2021-01-20 (1 days ago) InstallationMedia: Ubuntu 20.04.1 LTS "Focal Fossa" - Release amd64 (20200731) ProcEnviron: TERM=xterm-256color PATH=(custom, no user) XDG_RUNTIME_DIR= LANG=en_US.UTF-8 SHELL=/bin/bash SourcePackage: pulseaudio UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 12/30/2020 dmi.bios.vendor: Dell Inc. dmi.bios.version: 1.6.3 dmi.board.name: 0CXCCY dmi.board.vendor: Dell Inc. dmi.board.version: A03 dmi.chassis.type: 10 dmi.chassis.vendor: Dell Inc. dmi.modalias: dmi:bvnDellInc.:bvr1.6.3:bd12/30/2020:svnDellInc.:pnXPS179700:pvr:rvnDellInc.:rn0CXCCY:rvrA03:cvnDellInc.:ct10:cvr: dmi.product.family: XPS dmi.product.name: XPS 17 9700 dmi.product.sku: 098F dmi.sys.vendor: Dell Inc. --- ProblemType: Bug ApportVersion: 2.20.11-0ubuntu27.14 Architecture: amd64 CasperMD5CheckResult: skip CurrentDesktop: ubuntu:GNOME Dependencies: DistroRelease: Ubuntu 20.04 InstallationDate: Installed on 2021-01-20 (1 days ago) InstallationMedia: Ubuntu 20.04.1 LTS "Focal Fossa" - Release amd64 (20200731) NonfreeKernelModules:
[Kernel-packages] [Bug 1912673] Re: sounds not working on Dell XPS 17 (9700)
I have installed kernels 5.11.0-13-generic, kernels 5.11.0-14-generic, kernels 5.11.0-16-generic, and still no sound. I tried to load the NVIDIA 450 module on the kernel...14 but it blocked the boot. Any suggestions? ps: I also tired to install ubuntu 20.04LTS: but no sound. Suggestions welcome, thank you -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1912673 Title: sounds not working on Dell XPS 17 (9700) Status in linux package in Ubuntu: Confirmed Status in linux package in Debian: Fix Released Bug description: My investigation process: Dell XPS 17 (9700) comes with Windows 10 preinstalled, where sounds worked. I installed Ubuntu 20.04 LTS fresh, sounds did not work on speakers or 3.5mm headphones, using linux-image-5.4.0-42-generic, I did not try blutooth. I sudo apt upgrade, dist-upgrade to get kernels linux-image-5.8.0-38-generic linux-image-5.8.0-40-generic Sounds did not work. I download linux-image-unsigned-5.10.9-051009-generic. Sounds did not work. I upgrade Dell XPS 9700 firmware from 1.3 to 1.63. Sounds did not work. After googling I found this solution in the comments: https://askubuntu.com/questions/1270442/no-sound-on-xps-17-9700 """ Download and install dkms module: https://launchpad.net/~canonical-hwe-team/+archive/ubuntu/pc-oem- dkms/+packages Alternatively, you can install linux-oem-20.04, it will install the 5.6 kernel with the above driver. Your system may be more stable with 5.4 kernel since it is in wide use. Manually install sof-firmware from Arch Linux: https://archlinux.pkgs.org/rolling/archlinux-extra-x86_64/sof- firmware-1.5.1-1-any.pkg.tar.zst.html You will need to delete the existing "sof" and "sof-tplg" files from the Ubuntu linux-firmware package first. Note if this package gets updated from Canoncial and they don't update these, you will have to delete and then reextract. Files go into the /usr/lib/firmware/intel/sof and /usr/lib/firmware/intel/sof-tplg folders. Manually install the ucm2 files: http://xps17.ddns.net/sof-soundwire.zip These go into /usr/share/alsa/ucm2/sof-soundwire. Delete the contents of the existing sof-soundwire folder (if you have it) and replace them with the ones from the archive. Reboot. You should now have all your audio devices available. If speakers do not play, you may need to run alsamixer (non-root) from a terminal and unmute and set the mixer levels all the way up. """ This solution worked for me on linux-image-5.6.0-1042-oem AFTER manually opening alsa-mixer and changing soundcard to sof. The sound would otherwise just show 'dummy'. My sounds still do not work on 5.8 or 5.10, full name listed above. I did not get to test this temporary fix with 5.4. my full alsa-info: http://alsa-project.org/db/?f=6a638be0cfbe8ed08a010eb26a7702e324dce5ff based on some google research, this seems to be a common problem: https://www.reddit.com/r/Dell/comments/hj8oxw/xps_17_9700_no_audio_on_linux_also_hardware_is/ https://www.reddit.com/r/Dell/comments/hge2yo/no_audio_on_linux_ubuntu_2004_xps_17_9700_realtek/ https://www.reddit.com/r/Dell/comments/j2kdjw/xps_17_9700_on_linux_audio_issue/ etc... ProblemType: Bug DistroRelease: Ubuntu 20.04 Package: pulseaudio 1:13.99.1-1ubuntu3.10 ProcVersionSignature: Ubuntu 5.6.0-1042.46-oem 5.6.19 Uname: Linux 5.6.0-1042-oem x86_64 NonfreeKernelModules: nvidia_modeset nvidia ApportVersion: 2.20.11-0ubuntu27.14 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC1: neoh 1786 F pulseaudio /dev/snd/pcmC1D0p: neoh 1786 F...m pulseaudio /dev/snd/controlC0: neoh 1786 F pulseaudio CasperMD5CheckResult: skip CurrentDesktop: ubuntu:GNOME Date: Thu Jan 21 12:08:45 2021 InstallationDate: Installed on 2021-01-20 (1 days ago) InstallationMedia: Ubuntu 20.04.1 LTS "Focal Fossa" - Release amd64 (20200731) ProcEnviron: TERM=xterm-256color PATH=(custom, no user) XDG_RUNTIME_DIR= LANG=en_US.UTF-8 SHELL=/bin/bash SourcePackage: pulseaudio UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 12/30/2020 dmi.bios.vendor: Dell Inc. dmi.bios.version: 1.6.3 dmi.board.name: 0CXCCY dmi.board.vendor: Dell Inc. dmi.board.version: A03 dmi.chassis.type: 10 dmi.chassis.vendor: Dell Inc. dmi.modalias: dmi:bvnDellInc.:bvr1.6.3:bd12/30/2020:svnDellInc.:pnXPS179700:pvr:rvnDellInc.:rn0CXCCY:rvrA03:cvnDellInc.:ct10:cvr: dmi.product.family: XPS dmi.product.name: XPS 17 9700 dmi.product.sku: 098F dmi.sys.vendor: Dell Inc. --- ProblemType: Bug ApportVersion: 2.20.11-0ubuntu27.14 Architecture: amd64 CasperMD5CheckResult: skip CurrentDesktop: ubuntu:GNOME Dependencies: DistroRelease:
[Kernel-packages] [Bug 1912673] Re: sounds not working on Dell XPS 17 (9700)
Upgraded to 21.04 on 9 Apr 2021 and I see the intel sof module being loaded, but still no sound on this system (XPS 17) -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1912673 Title: sounds not working on Dell XPS 17 (9700) Status in linux package in Ubuntu: Confirmed Status in linux package in Debian: Fix Released Bug description: My investigation process: Dell XPS 17 (9700) comes with Windows 10 preinstalled, where sounds worked. I installed Ubuntu 20.04 LTS fresh, sounds did not work on speakers or 3.5mm headphones, using linux-image-5.4.0-42-generic, I did not try blutooth. I sudo apt upgrade, dist-upgrade to get kernels linux-image-5.8.0-38-generic linux-image-5.8.0-40-generic Sounds did not work. I download linux-image-unsigned-5.10.9-051009-generic. Sounds did not work. I upgrade Dell XPS 9700 firmware from 1.3 to 1.63. Sounds did not work. After googling I found this solution in the comments: https://askubuntu.com/questions/1270442/no-sound-on-xps-17-9700 """ Download and install dkms module: https://launchpad.net/~canonical-hwe-team/+archive/ubuntu/pc-oem- dkms/+packages Alternatively, you can install linux-oem-20.04, it will install the 5.6 kernel with the above driver. Your system may be more stable with 5.4 kernel since it is in wide use. Manually install sof-firmware from Arch Linux: https://archlinux.pkgs.org/rolling/archlinux-extra-x86_64/sof- firmware-1.5.1-1-any.pkg.tar.zst.html You will need to delete the existing "sof" and "sof-tplg" files from the Ubuntu linux-firmware package first. Note if this package gets updated from Canoncial and they don't update these, you will have to delete and then reextract. Files go into the /usr/lib/firmware/intel/sof and /usr/lib/firmware/intel/sof-tplg folders. Manually install the ucm2 files: http://xps17.ddns.net/sof-soundwire.zip These go into /usr/share/alsa/ucm2/sof-soundwire. Delete the contents of the existing sof-soundwire folder (if you have it) and replace them with the ones from the archive. Reboot. You should now have all your audio devices available. If speakers do not play, you may need to run alsamixer (non-root) from a terminal and unmute and set the mixer levels all the way up. """ This solution worked for me on linux-image-5.6.0-1042-oem AFTER manually opening alsa-mixer and changing soundcard to sof. The sound would otherwise just show 'dummy'. My sounds still do not work on 5.8 or 5.10, full name listed above. I did not get to test this temporary fix with 5.4. my full alsa-info: http://alsa-project.org/db/?f=6a638be0cfbe8ed08a010eb26a7702e324dce5ff based on some google research, this seems to be a common problem: https://www.reddit.com/r/Dell/comments/hj8oxw/xps_17_9700_no_audio_on_linux_also_hardware_is/ https://www.reddit.com/r/Dell/comments/hge2yo/no_audio_on_linux_ubuntu_2004_xps_17_9700_realtek/ https://www.reddit.com/r/Dell/comments/j2kdjw/xps_17_9700_on_linux_audio_issue/ etc... ProblemType: Bug DistroRelease: Ubuntu 20.04 Package: pulseaudio 1:13.99.1-1ubuntu3.10 ProcVersionSignature: Ubuntu 5.6.0-1042.46-oem 5.6.19 Uname: Linux 5.6.0-1042-oem x86_64 NonfreeKernelModules: nvidia_modeset nvidia ApportVersion: 2.20.11-0ubuntu27.14 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC1: neoh 1786 F pulseaudio /dev/snd/pcmC1D0p: neoh 1786 F...m pulseaudio /dev/snd/controlC0: neoh 1786 F pulseaudio CasperMD5CheckResult: skip CurrentDesktop: ubuntu:GNOME Date: Thu Jan 21 12:08:45 2021 InstallationDate: Installed on 2021-01-20 (1 days ago) InstallationMedia: Ubuntu 20.04.1 LTS "Focal Fossa" - Release amd64 (20200731) ProcEnviron: TERM=xterm-256color PATH=(custom, no user) XDG_RUNTIME_DIR= LANG=en_US.UTF-8 SHELL=/bin/bash SourcePackage: pulseaudio UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 12/30/2020 dmi.bios.vendor: Dell Inc. dmi.bios.version: 1.6.3 dmi.board.name: 0CXCCY dmi.board.vendor: Dell Inc. dmi.board.version: A03 dmi.chassis.type: 10 dmi.chassis.vendor: Dell Inc. dmi.modalias: dmi:bvnDellInc.:bvr1.6.3:bd12/30/2020:svnDellInc.:pnXPS179700:pvr:rvnDellInc.:rn0CXCCY:rvrA03:cvnDellInc.:ct10:cvr: dmi.product.family: XPS dmi.product.name: XPS 17 9700 dmi.product.sku: 098F dmi.sys.vendor: Dell Inc. --- ProblemType: Bug ApportVersion: 2.20.11-0ubuntu27.14 Architecture: amd64 CasperMD5CheckResult: skip CurrentDesktop: ubuntu:GNOME Dependencies: DistroRelease: Ubuntu 20.04 InstallationDate: Installed on 2021-01-20 (1 days ago) InstallationMedia: Ubuntu 20.04.1 LTS "Focal Fossa" - Release amd64 (20200731) NonfreeKernelModules: nvidia_modeset
[Kernel-packages] [Bug 1912673] Re: sounds not working on Dell XPS 17 (9700)
** Tags added: hirsute -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1912673 Title: sounds not working on Dell XPS 17 (9700) Status in linux package in Ubuntu: Confirmed Status in linux package in Debian: Fix Released Bug description: My investigation process: Dell XPS 17 (9700) comes with Windows 10 preinstalled, where sounds worked. I installed Ubuntu 20.04 LTS fresh, sounds did not work on speakers or 3.5mm headphones, using linux-image-5.4.0-42-generic, I did not try blutooth. I sudo apt upgrade, dist-upgrade to get kernels linux-image-5.8.0-38-generic linux-image-5.8.0-40-generic Sounds did not work. I download linux-image-unsigned-5.10.9-051009-generic. Sounds did not work. I upgrade Dell XPS 9700 firmware from 1.3 to 1.63. Sounds did not work. After googling I found this solution in the comments: https://askubuntu.com/questions/1270442/no-sound-on-xps-17-9700 """ Download and install dkms module: https://launchpad.net/~canonical-hwe-team/+archive/ubuntu/pc-oem- dkms/+packages Alternatively, you can install linux-oem-20.04, it will install the 5.6 kernel with the above driver. Your system may be more stable with 5.4 kernel since it is in wide use. Manually install sof-firmware from Arch Linux: https://archlinux.pkgs.org/rolling/archlinux-extra-x86_64/sof- firmware-1.5.1-1-any.pkg.tar.zst.html You will need to delete the existing "sof" and "sof-tplg" files from the Ubuntu linux-firmware package first. Note if this package gets updated from Canoncial and they don't update these, you will have to delete and then reextract. Files go into the /usr/lib/firmware/intel/sof and /usr/lib/firmware/intel/sof-tplg folders. Manually install the ucm2 files: http://xps17.ddns.net/sof-soundwire.zip These go into /usr/share/alsa/ucm2/sof-soundwire. Delete the contents of the existing sof-soundwire folder (if you have it) and replace them with the ones from the archive. Reboot. You should now have all your audio devices available. If speakers do not play, you may need to run alsamixer (non-root) from a terminal and unmute and set the mixer levels all the way up. """ This solution worked for me on linux-image-5.6.0-1042-oem AFTER manually opening alsa-mixer and changing soundcard to sof. The sound would otherwise just show 'dummy'. My sounds still do not work on 5.8 or 5.10, full name listed above. I did not get to test this temporary fix with 5.4. my full alsa-info: http://alsa-project.org/db/?f=6a638be0cfbe8ed08a010eb26a7702e324dce5ff based on some google research, this seems to be a common problem: https://www.reddit.com/r/Dell/comments/hj8oxw/xps_17_9700_no_audio_on_linux_also_hardware_is/ https://www.reddit.com/r/Dell/comments/hge2yo/no_audio_on_linux_ubuntu_2004_xps_17_9700_realtek/ https://www.reddit.com/r/Dell/comments/j2kdjw/xps_17_9700_on_linux_audio_issue/ etc... ProblemType: Bug DistroRelease: Ubuntu 20.04 Package: pulseaudio 1:13.99.1-1ubuntu3.10 ProcVersionSignature: Ubuntu 5.6.0-1042.46-oem 5.6.19 Uname: Linux 5.6.0-1042-oem x86_64 NonfreeKernelModules: nvidia_modeset nvidia ApportVersion: 2.20.11-0ubuntu27.14 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC1: neoh 1786 F pulseaudio /dev/snd/pcmC1D0p: neoh 1786 F...m pulseaudio /dev/snd/controlC0: neoh 1786 F pulseaudio CasperMD5CheckResult: skip CurrentDesktop: ubuntu:GNOME Date: Thu Jan 21 12:08:45 2021 InstallationDate: Installed on 2021-01-20 (1 days ago) InstallationMedia: Ubuntu 20.04.1 LTS "Focal Fossa" - Release amd64 (20200731) ProcEnviron: TERM=xterm-256color PATH=(custom, no user) XDG_RUNTIME_DIR= LANG=en_US.UTF-8 SHELL=/bin/bash SourcePackage: pulseaudio UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 12/30/2020 dmi.bios.vendor: Dell Inc. dmi.bios.version: 1.6.3 dmi.board.name: 0CXCCY dmi.board.vendor: Dell Inc. dmi.board.version: A03 dmi.chassis.type: 10 dmi.chassis.vendor: Dell Inc. dmi.modalias: dmi:bvnDellInc.:bvr1.6.3:bd12/30/2020:svnDellInc.:pnXPS179700:pvr:rvnDellInc.:rn0CXCCY:rvrA03:cvnDellInc.:ct10:cvr: dmi.product.family: XPS dmi.product.name: XPS 17 9700 dmi.product.sku: 098F dmi.sys.vendor: Dell Inc. --- ProblemType: Bug ApportVersion: 2.20.11-0ubuntu27.14 Architecture: amd64 CasperMD5CheckResult: skip CurrentDesktop: ubuntu:GNOME Dependencies: DistroRelease: Ubuntu 20.04 InstallationDate: Installed on 2021-01-20 (1 days ago) InstallationMedia: Ubuntu 20.04.1 LTS "Focal Fossa" - Release amd64 (20200731) NonfreeKernelModules: nvidia_modeset nvidia Package: linux PackageArchitecture: all ProcEnviron: TERM=xterm-256color
[Kernel-packages] [Bug 1912673] Re: sounds not working on Dell XPS 17 (9700)
Just tested on the 21.04 beta iso and this issue still persists. -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1912673 Title: sounds not working on Dell XPS 17 (9700) Status in linux package in Ubuntu: Confirmed Status in linux package in Debian: Fix Released Bug description: My investigation process: Dell XPS 17 (9700) comes with Windows 10 preinstalled, where sounds worked. I installed Ubuntu 20.04 LTS fresh, sounds did not work on speakers or 3.5mm headphones, using linux-image-5.4.0-42-generic, I did not try blutooth. I sudo apt upgrade, dist-upgrade to get kernels linux-image-5.8.0-38-generic linux-image-5.8.0-40-generic Sounds did not work. I download linux-image-unsigned-5.10.9-051009-generic. Sounds did not work. I upgrade Dell XPS 9700 firmware from 1.3 to 1.63. Sounds did not work. After googling I found this solution in the comments: https://askubuntu.com/questions/1270442/no-sound-on-xps-17-9700 """ Download and install dkms module: https://launchpad.net/~canonical-hwe-team/+archive/ubuntu/pc-oem- dkms/+packages Alternatively, you can install linux-oem-20.04, it will install the 5.6 kernel with the above driver. Your system may be more stable with 5.4 kernel since it is in wide use. Manually install sof-firmware from Arch Linux: https://archlinux.pkgs.org/rolling/archlinux-extra-x86_64/sof- firmware-1.5.1-1-any.pkg.tar.zst.html You will need to delete the existing "sof" and "sof-tplg" files from the Ubuntu linux-firmware package first. Note if this package gets updated from Canoncial and they don't update these, you will have to delete and then reextract. Files go into the /usr/lib/firmware/intel/sof and /usr/lib/firmware/intel/sof-tplg folders. Manually install the ucm2 files: http://xps17.ddns.net/sof-soundwire.zip These go into /usr/share/alsa/ucm2/sof-soundwire. Delete the contents of the existing sof-soundwire folder (if you have it) and replace them with the ones from the archive. Reboot. You should now have all your audio devices available. If speakers do not play, you may need to run alsamixer (non-root) from a terminal and unmute and set the mixer levels all the way up. """ This solution worked for me on linux-image-5.6.0-1042-oem AFTER manually opening alsa-mixer and changing soundcard to sof. The sound would otherwise just show 'dummy'. My sounds still do not work on 5.8 or 5.10, full name listed above. I did not get to test this temporary fix with 5.4. my full alsa-info: http://alsa-project.org/db/?f=6a638be0cfbe8ed08a010eb26a7702e324dce5ff based on some google research, this seems to be a common problem: https://www.reddit.com/r/Dell/comments/hj8oxw/xps_17_9700_no_audio_on_linux_also_hardware_is/ https://www.reddit.com/r/Dell/comments/hge2yo/no_audio_on_linux_ubuntu_2004_xps_17_9700_realtek/ https://www.reddit.com/r/Dell/comments/j2kdjw/xps_17_9700_on_linux_audio_issue/ etc... ProblemType: Bug DistroRelease: Ubuntu 20.04 Package: pulseaudio 1:13.99.1-1ubuntu3.10 ProcVersionSignature: Ubuntu 5.6.0-1042.46-oem 5.6.19 Uname: Linux 5.6.0-1042-oem x86_64 NonfreeKernelModules: nvidia_modeset nvidia ApportVersion: 2.20.11-0ubuntu27.14 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC1: neoh 1786 F pulseaudio /dev/snd/pcmC1D0p: neoh 1786 F...m pulseaudio /dev/snd/controlC0: neoh 1786 F pulseaudio CasperMD5CheckResult: skip CurrentDesktop: ubuntu:GNOME Date: Thu Jan 21 12:08:45 2021 InstallationDate: Installed on 2021-01-20 (1 days ago) InstallationMedia: Ubuntu 20.04.1 LTS "Focal Fossa" - Release amd64 (20200731) ProcEnviron: TERM=xterm-256color PATH=(custom, no user) XDG_RUNTIME_DIR= LANG=en_US.UTF-8 SHELL=/bin/bash SourcePackage: pulseaudio UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 12/30/2020 dmi.bios.vendor: Dell Inc. dmi.bios.version: 1.6.3 dmi.board.name: 0CXCCY dmi.board.vendor: Dell Inc. dmi.board.version: A03 dmi.chassis.type: 10 dmi.chassis.vendor: Dell Inc. dmi.modalias: dmi:bvnDellInc.:bvr1.6.3:bd12/30/2020:svnDellInc.:pnXPS179700:pvr:rvnDellInc.:rn0CXCCY:rvrA03:cvnDellInc.:ct10:cvr: dmi.product.family: XPS dmi.product.name: XPS 17 9700 dmi.product.sku: 098F dmi.sys.vendor: Dell Inc. --- ProblemType: Bug ApportVersion: 2.20.11-0ubuntu27.14 Architecture: amd64 CasperMD5CheckResult: skip CurrentDesktop: ubuntu:GNOME Dependencies: DistroRelease: Ubuntu 20.04 InstallationDate: Installed on 2021-01-20 (1 days ago) InstallationMedia: Ubuntu 20.04.1 LTS "Focal Fossa" - Release amd64 (20200731) NonfreeKernelModules: nvidia_modeset nvidia Package: linux PackageArchitecture: all
[Kernel-packages] [Bug 1912673] Re: sounds not working on Dell XPS 17 (9700)
** Changed in: linux (Debian) Status: Unknown => Fix Released -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1912673 Title: sounds not working on Dell XPS 17 (9700) Status in linux package in Ubuntu: Confirmed Status in linux package in Debian: Fix Released Bug description: My investigation process: Dell XPS 17 (9700) comes with Windows 10 preinstalled, where sounds worked. I installed Ubuntu 20.04 LTS fresh, sounds did not work on speakers or 3.5mm headphones, using linux-image-5.4.0-42-generic, I did not try blutooth. I sudo apt upgrade, dist-upgrade to get kernels linux-image-5.8.0-38-generic linux-image-5.8.0-40-generic Sounds did not work. I download linux-image-unsigned-5.10.9-051009-generic. Sounds did not work. I upgrade Dell XPS 9700 firmware from 1.3 to 1.63. Sounds did not work. After googling I found this solution in the comments: https://askubuntu.com/questions/1270442/no-sound-on-xps-17-9700 """ Download and install dkms module: https://launchpad.net/~canonical-hwe-team/+archive/ubuntu/pc-oem- dkms/+packages Alternatively, you can install linux-oem-20.04, it will install the 5.6 kernel with the above driver. Your system may be more stable with 5.4 kernel since it is in wide use. Manually install sof-firmware from Arch Linux: https://archlinux.pkgs.org/rolling/archlinux-extra-x86_64/sof- firmware-1.5.1-1-any.pkg.tar.zst.html You will need to delete the existing "sof" and "sof-tplg" files from the Ubuntu linux-firmware package first. Note if this package gets updated from Canoncial and they don't update these, you will have to delete and then reextract. Files go into the /usr/lib/firmware/intel/sof and /usr/lib/firmware/intel/sof-tplg folders. Manually install the ucm2 files: http://xps17.ddns.net/sof-soundwire.zip These go into /usr/share/alsa/ucm2/sof-soundwire. Delete the contents of the existing sof-soundwire folder (if you have it) and replace them with the ones from the archive. Reboot. You should now have all your audio devices available. If speakers do not play, you may need to run alsamixer (non-root) from a terminal and unmute and set the mixer levels all the way up. """ This solution worked for me on linux-image-5.6.0-1042-oem AFTER manually opening alsa-mixer and changing soundcard to sof. The sound would otherwise just show 'dummy'. My sounds still do not work on 5.8 or 5.10, full name listed above. I did not get to test this temporary fix with 5.4. my full alsa-info: http://alsa-project.org/db/?f=6a638be0cfbe8ed08a010eb26a7702e324dce5ff based on some google research, this seems to be a common problem: https://www.reddit.com/r/Dell/comments/hj8oxw/xps_17_9700_no_audio_on_linux_also_hardware_is/ https://www.reddit.com/r/Dell/comments/hge2yo/no_audio_on_linux_ubuntu_2004_xps_17_9700_realtek/ https://www.reddit.com/r/Dell/comments/j2kdjw/xps_17_9700_on_linux_audio_issue/ etc... ProblemType: Bug DistroRelease: Ubuntu 20.04 Package: pulseaudio 1:13.99.1-1ubuntu3.10 ProcVersionSignature: Ubuntu 5.6.0-1042.46-oem 5.6.19 Uname: Linux 5.6.0-1042-oem x86_64 NonfreeKernelModules: nvidia_modeset nvidia ApportVersion: 2.20.11-0ubuntu27.14 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC1: neoh 1786 F pulseaudio /dev/snd/pcmC1D0p: neoh 1786 F...m pulseaudio /dev/snd/controlC0: neoh 1786 F pulseaudio CasperMD5CheckResult: skip CurrentDesktop: ubuntu:GNOME Date: Thu Jan 21 12:08:45 2021 InstallationDate: Installed on 2021-01-20 (1 days ago) InstallationMedia: Ubuntu 20.04.1 LTS "Focal Fossa" - Release amd64 (20200731) ProcEnviron: TERM=xterm-256color PATH=(custom, no user) XDG_RUNTIME_DIR= LANG=en_US.UTF-8 SHELL=/bin/bash SourcePackage: pulseaudio UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 12/30/2020 dmi.bios.vendor: Dell Inc. dmi.bios.version: 1.6.3 dmi.board.name: 0CXCCY dmi.board.vendor: Dell Inc. dmi.board.version: A03 dmi.chassis.type: 10 dmi.chassis.vendor: Dell Inc. dmi.modalias: dmi:bvnDellInc.:bvr1.6.3:bd12/30/2020:svnDellInc.:pnXPS179700:pvr:rvnDellInc.:rn0CXCCY:rvrA03:cvnDellInc.:ct10:cvr: dmi.product.family: XPS dmi.product.name: XPS 17 9700 dmi.product.sku: 098F dmi.sys.vendor: Dell Inc. --- ProblemType: Bug ApportVersion: 2.20.11-0ubuntu27.14 Architecture: amd64 CasperMD5CheckResult: skip CurrentDesktop: ubuntu:GNOME Dependencies: DistroRelease: Ubuntu 20.04 InstallationDate: Installed on 2021-01-20 (1 days ago) InstallationMedia: Ubuntu 20.04.1 LTS "Focal Fossa" - Release amd64 (20200731) NonfreeKernelModules: nvidia_modeset nvidia Package: linux PackageArchitecture: all
[Kernel-packages] [Bug 1912673] Re: sounds not working on Dell XPS 17 (9700)
The attached Debian bug suggests it is fixed in kernel 5.10.4-1 ** No longer affects: alsa-ucm-conf (Ubuntu) ** Bug watch added: Debian Bug tracker #976791 https://bugs.debian.org/cgi-bin/bugreport.cgi?bug=976791 ** Also affects: linux (Debian) via https://bugs.debian.org/cgi-bin/bugreport.cgi?bug=976791 Importance: Unknown Status: Unknown -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to alsa-ucm-conf in Ubuntu. https://bugs.launchpad.net/bugs/1912673 Title: sounds not working on Dell XPS 17 (9700) Status in linux package in Ubuntu: Confirmed Status in linux package in Debian: Unknown Bug description: My investigation process: Dell XPS 17 (9700) comes with Windows 10 preinstalled, where sounds worked. I installed Ubuntu 20.04 LTS fresh, sounds did not work on speakers or 3.5mm headphones, using linux-image-5.4.0-42-generic, I did not try blutooth. I sudo apt upgrade, dist-upgrade to get kernels linux-image-5.8.0-38-generic linux-image-5.8.0-40-generic Sounds did not work. I download linux-image-unsigned-5.10.9-051009-generic. Sounds did not work. I upgrade Dell XPS 9700 firmware from 1.3 to 1.63. Sounds did not work. After googling I found this solution in the comments: https://askubuntu.com/questions/1270442/no-sound-on-xps-17-9700 """ Download and install dkms module: https://launchpad.net/~canonical-hwe-team/+archive/ubuntu/pc-oem- dkms/+packages Alternatively, you can install linux-oem-20.04, it will install the 5.6 kernel with the above driver. Your system may be more stable with 5.4 kernel since it is in wide use. Manually install sof-firmware from Arch Linux: https://archlinux.pkgs.org/rolling/archlinux-extra-x86_64/sof- firmware-1.5.1-1-any.pkg.tar.zst.html You will need to delete the existing "sof" and "sof-tplg" files from the Ubuntu linux-firmware package first. Note if this package gets updated from Canoncial and they don't update these, you will have to delete and then reextract. Files go into the /usr/lib/firmware/intel/sof and /usr/lib/firmware/intel/sof-tplg folders. Manually install the ucm2 files: http://xps17.ddns.net/sof-soundwire.zip These go into /usr/share/alsa/ucm2/sof-soundwire. Delete the contents of the existing sof-soundwire folder (if you have it) and replace them with the ones from the archive. Reboot. You should now have all your audio devices available. If speakers do not play, you may need to run alsamixer (non-root) from a terminal and unmute and set the mixer levels all the way up. """ This solution worked for me on linux-image-5.6.0-1042-oem AFTER manually opening alsa-mixer and changing soundcard to sof. The sound would otherwise just show 'dummy'. My sounds still do not work on 5.8 or 5.10, full name listed above. I did not get to test this temporary fix with 5.4. my full alsa-info: http://alsa-project.org/db/?f=6a638be0cfbe8ed08a010eb26a7702e324dce5ff based on some google research, this seems to be a common problem: https://www.reddit.com/r/Dell/comments/hj8oxw/xps_17_9700_no_audio_on_linux_also_hardware_is/ https://www.reddit.com/r/Dell/comments/hge2yo/no_audio_on_linux_ubuntu_2004_xps_17_9700_realtek/ https://www.reddit.com/r/Dell/comments/j2kdjw/xps_17_9700_on_linux_audio_issue/ etc... ProblemType: Bug DistroRelease: Ubuntu 20.04 Package: pulseaudio 1:13.99.1-1ubuntu3.10 ProcVersionSignature: Ubuntu 5.6.0-1042.46-oem 5.6.19 Uname: Linux 5.6.0-1042-oem x86_64 NonfreeKernelModules: nvidia_modeset nvidia ApportVersion: 2.20.11-0ubuntu27.14 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC1: neoh 1786 F pulseaudio /dev/snd/pcmC1D0p: neoh 1786 F...m pulseaudio /dev/snd/controlC0: neoh 1786 F pulseaudio CasperMD5CheckResult: skip CurrentDesktop: ubuntu:GNOME Date: Thu Jan 21 12:08:45 2021 InstallationDate: Installed on 2021-01-20 (1 days ago) InstallationMedia: Ubuntu 20.04.1 LTS "Focal Fossa" - Release amd64 (20200731) ProcEnviron: TERM=xterm-256color PATH=(custom, no user) XDG_RUNTIME_DIR= LANG=en_US.UTF-8 SHELL=/bin/bash SourcePackage: pulseaudio UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 12/30/2020 dmi.bios.vendor: Dell Inc. dmi.bios.version: 1.6.3 dmi.board.name: 0CXCCY dmi.board.vendor: Dell Inc. dmi.board.version: A03 dmi.chassis.type: 10 dmi.chassis.vendor: Dell Inc. dmi.modalias: dmi:bvnDellInc.:bvr1.6.3:bd12/30/2020:svnDellInc.:pnXPS179700:pvr:rvnDellInc.:rn0CXCCY:rvrA03:cvnDellInc.:ct10:cvr: dmi.product.family: XPS dmi.product.name: XPS 17 9700 dmi.product.sku: 098F dmi.sys.vendor: Dell Inc. --- ProblemType: Bug ApportVersion: 2.20.11-0ubuntu27.14 Architecture: amd64 CasperMD5CheckResult: skip
[Kernel-packages] [Bug 1912673] Re: sounds not working on Dell XPS 17 (9700)
I've checked kernel configs for Arch, Redhat and Debian. And I suspect that only thing is missing to make it work is following kernel config option: CONFIG_SND_SOC_INTEL_SOUNDWIRE_SOF_MACH=m -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to alsa-ucm-conf in Ubuntu. https://bugs.launchpad.net/bugs/1912673 Title: sounds not working on Dell XPS 17 (9700) Status in alsa-ucm-conf package in Ubuntu: Confirmed Status in linux package in Ubuntu: Confirmed Bug description: My investigation process: Dell XPS 17 (9700) comes with Windows 10 preinstalled, where sounds worked. I installed Ubuntu 20.04 LTS fresh, sounds did not work on speakers or 3.5mm headphones, using linux-image-5.4.0-42-generic, I did not try blutooth. I sudo apt upgrade, dist-upgrade to get kernels linux-image-5.8.0-38-generic linux-image-5.8.0-40-generic Sounds did not work. I download linux-image-unsigned-5.10.9-051009-generic. Sounds did not work. I upgrade Dell XPS 9700 firmware from 1.3 to 1.63. Sounds did not work. After googling I found this solution in the comments: https://askubuntu.com/questions/1270442/no-sound-on-xps-17-9700 """ Download and install dkms module: https://launchpad.net/~canonical-hwe-team/+archive/ubuntu/pc-oem- dkms/+packages Alternatively, you can install linux-oem-20.04, it will install the 5.6 kernel with the above driver. Your system may be more stable with 5.4 kernel since it is in wide use. Manually install sof-firmware from Arch Linux: https://archlinux.pkgs.org/rolling/archlinux-extra-x86_64/sof- firmware-1.5.1-1-any.pkg.tar.zst.html You will need to delete the existing "sof" and "sof-tplg" files from the Ubuntu linux-firmware package first. Note if this package gets updated from Canoncial and they don't update these, you will have to delete and then reextract. Files go into the /usr/lib/firmware/intel/sof and /usr/lib/firmware/intel/sof-tplg folders. Manually install the ucm2 files: http://xps17.ddns.net/sof-soundwire.zip These go into /usr/share/alsa/ucm2/sof-soundwire. Delete the contents of the existing sof-soundwire folder (if you have it) and replace them with the ones from the archive. Reboot. You should now have all your audio devices available. If speakers do not play, you may need to run alsamixer (non-root) from a terminal and unmute and set the mixer levels all the way up. """ This solution worked for me on linux-image-5.6.0-1042-oem AFTER manually opening alsa-mixer and changing soundcard to sof. The sound would otherwise just show 'dummy'. My sounds still do not work on 5.8 or 5.10, full name listed above. I did not get to test this temporary fix with 5.4. my full alsa-info: http://alsa-project.org/db/?f=6a638be0cfbe8ed08a010eb26a7702e324dce5ff based on some google research, this seems to be a common problem: https://www.reddit.com/r/Dell/comments/hj8oxw/xps_17_9700_no_audio_on_linux_also_hardware_is/ https://www.reddit.com/r/Dell/comments/hge2yo/no_audio_on_linux_ubuntu_2004_xps_17_9700_realtek/ https://www.reddit.com/r/Dell/comments/j2kdjw/xps_17_9700_on_linux_audio_issue/ etc... ProblemType: Bug DistroRelease: Ubuntu 20.04 Package: pulseaudio 1:13.99.1-1ubuntu3.10 ProcVersionSignature: Ubuntu 5.6.0-1042.46-oem 5.6.19 Uname: Linux 5.6.0-1042-oem x86_64 NonfreeKernelModules: nvidia_modeset nvidia ApportVersion: 2.20.11-0ubuntu27.14 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC1: neoh 1786 F pulseaudio /dev/snd/pcmC1D0p: neoh 1786 F...m pulseaudio /dev/snd/controlC0: neoh 1786 F pulseaudio CasperMD5CheckResult: skip CurrentDesktop: ubuntu:GNOME Date: Thu Jan 21 12:08:45 2021 InstallationDate: Installed on 2021-01-20 (1 days ago) InstallationMedia: Ubuntu 20.04.1 LTS "Focal Fossa" - Release amd64 (20200731) ProcEnviron: TERM=xterm-256color PATH=(custom, no user) XDG_RUNTIME_DIR= LANG=en_US.UTF-8 SHELL=/bin/bash SourcePackage: pulseaudio UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 12/30/2020 dmi.bios.vendor: Dell Inc. dmi.bios.version: 1.6.3 dmi.board.name: 0CXCCY dmi.board.vendor: Dell Inc. dmi.board.version: A03 dmi.chassis.type: 10 dmi.chassis.vendor: Dell Inc. dmi.modalias: dmi:bvnDellInc.:bvr1.6.3:bd12/30/2020:svnDellInc.:pnXPS179700:pvr:rvnDellInc.:rn0CXCCY:rvrA03:cvnDellInc.:ct10:cvr: dmi.product.family: XPS dmi.product.name: XPS 17 9700 dmi.product.sku: 098F dmi.sys.vendor: Dell Inc. --- ProblemType: Bug ApportVersion: 2.20.11-0ubuntu27.14 Architecture: amd64 CasperMD5CheckResult: skip CurrentDesktop: ubuntu:GNOME Dependencies: DistroRelease: Ubuntu 20.04 InstallationDate: Installed on 2021-01-20 (1 days ago) InstallationMedia: Ubuntu 20.04.1
[Kernel-packages] [Bug 1912673] Re: sounds not working on Dell XPS 17 (9700)
quite disheartening sound support totally vanishes after 5.6 kernel -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to alsa-ucm-conf in Ubuntu. https://bugs.launchpad.net/bugs/1912673 Title: sounds not working on Dell XPS 17 (9700) Status in alsa-ucm-conf package in Ubuntu: Confirmed Status in linux package in Ubuntu: Confirmed Bug description: My investigation process: Dell XPS 17 (9700) comes with Windows 10 preinstalled, where sounds worked. I installed Ubuntu 20.04 LTS fresh, sounds did not work on speakers or 3.5mm headphones, using linux-image-5.4.0-42-generic, I did not try blutooth. I sudo apt upgrade, dist-upgrade to get kernels linux-image-5.8.0-38-generic linux-image-5.8.0-40-generic Sounds did not work. I download linux-image-unsigned-5.10.9-051009-generic. Sounds did not work. I upgrade Dell XPS 9700 firmware from 1.3 to 1.63. Sounds did not work. After googling I found this solution in the comments: https://askubuntu.com/questions/1270442/no-sound-on-xps-17-9700 """ Download and install dkms module: https://launchpad.net/~canonical-hwe-team/+archive/ubuntu/pc-oem- dkms/+packages Alternatively, you can install linux-oem-20.04, it will install the 5.6 kernel with the above driver. Your system may be more stable with 5.4 kernel since it is in wide use. Manually install sof-firmware from Arch Linux: https://archlinux.pkgs.org/rolling/archlinux-extra-x86_64/sof- firmware-1.5.1-1-any.pkg.tar.zst.html You will need to delete the existing "sof" and "sof-tplg" files from the Ubuntu linux-firmware package first. Note if this package gets updated from Canoncial and they don't update these, you will have to delete and then reextract. Files go into the /usr/lib/firmware/intel/sof and /usr/lib/firmware/intel/sof-tplg folders. Manually install the ucm2 files: http://xps17.ddns.net/sof-soundwire.zip These go into /usr/share/alsa/ucm2/sof-soundwire. Delete the contents of the existing sof-soundwire folder (if you have it) and replace them with the ones from the archive. Reboot. You should now have all your audio devices available. If speakers do not play, you may need to run alsamixer (non-root) from a terminal and unmute and set the mixer levels all the way up. """ This solution worked for me on linux-image-5.6.0-1042-oem AFTER manually opening alsa-mixer and changing soundcard to sof. The sound would otherwise just show 'dummy'. My sounds still do not work on 5.8 or 5.10, full name listed above. I did not get to test this temporary fix with 5.4. my full alsa-info: http://alsa-project.org/db/?f=6a638be0cfbe8ed08a010eb26a7702e324dce5ff based on some google research, this seems to be a common problem: https://www.reddit.com/r/Dell/comments/hj8oxw/xps_17_9700_no_audio_on_linux_also_hardware_is/ https://www.reddit.com/r/Dell/comments/hge2yo/no_audio_on_linux_ubuntu_2004_xps_17_9700_realtek/ https://www.reddit.com/r/Dell/comments/j2kdjw/xps_17_9700_on_linux_audio_issue/ etc... ProblemType: Bug DistroRelease: Ubuntu 20.04 Package: pulseaudio 1:13.99.1-1ubuntu3.10 ProcVersionSignature: Ubuntu 5.6.0-1042.46-oem 5.6.19 Uname: Linux 5.6.0-1042-oem x86_64 NonfreeKernelModules: nvidia_modeset nvidia ApportVersion: 2.20.11-0ubuntu27.14 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC1: neoh 1786 F pulseaudio /dev/snd/pcmC1D0p: neoh 1786 F...m pulseaudio /dev/snd/controlC0: neoh 1786 F pulseaudio CasperMD5CheckResult: skip CurrentDesktop: ubuntu:GNOME Date: Thu Jan 21 12:08:45 2021 InstallationDate: Installed on 2021-01-20 (1 days ago) InstallationMedia: Ubuntu 20.04.1 LTS "Focal Fossa" - Release amd64 (20200731) ProcEnviron: TERM=xterm-256color PATH=(custom, no user) XDG_RUNTIME_DIR= LANG=en_US.UTF-8 SHELL=/bin/bash SourcePackage: pulseaudio UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 12/30/2020 dmi.bios.vendor: Dell Inc. dmi.bios.version: 1.6.3 dmi.board.name: 0CXCCY dmi.board.vendor: Dell Inc. dmi.board.version: A03 dmi.chassis.type: 10 dmi.chassis.vendor: Dell Inc. dmi.modalias: dmi:bvnDellInc.:bvr1.6.3:bd12/30/2020:svnDellInc.:pnXPS179700:pvr:rvnDellInc.:rn0CXCCY:rvrA03:cvnDellInc.:ct10:cvr: dmi.product.family: XPS dmi.product.name: XPS 17 9700 dmi.product.sku: 098F dmi.sys.vendor: Dell Inc. --- ProblemType: Bug ApportVersion: 2.20.11-0ubuntu27.14 Architecture: amd64 CasperMD5CheckResult: skip CurrentDesktop: ubuntu:GNOME Dependencies: DistroRelease: Ubuntu 20.04 InstallationDate: Installed on 2021-01-20 (1 days ago) InstallationMedia: Ubuntu 20.04.1 LTS "Focal Fossa" - Release amd64 (20200731) NonfreeKernelModules: nvidia_modeset nvidia Package: linux
[Kernel-packages] [Bug 1912673] Re: sounds not working on Dell XPS 17 (9700)
sounds did not work on 21.04 or 20.04 LTS with 5.11.0 mainline kernel either -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to alsa-ucm-conf in Ubuntu. https://bugs.launchpad.net/bugs/1912673 Title: sounds not working on Dell XPS 17 (9700) Status in alsa-ucm-conf package in Ubuntu: Confirmed Status in linux package in Ubuntu: Confirmed Bug description: My investigation process: Dell XPS 17 (9700) comes with Windows 10 preinstalled, where sounds worked. I installed Ubuntu 20.04 LTS fresh, sounds did not work on speakers or 3.5mm headphones, using linux-image-5.4.0-42-generic, I did not try blutooth. I sudo apt upgrade, dist-upgrade to get kernels linux-image-5.8.0-38-generic linux-image-5.8.0-40-generic Sounds did not work. I download linux-image-unsigned-5.10.9-051009-generic. Sounds did not work. I upgrade Dell XPS 9700 firmware from 1.3 to 1.63. Sounds did not work. After googling I found this solution in the comments: https://askubuntu.com/questions/1270442/no-sound-on-xps-17-9700 """ Download and install dkms module: https://launchpad.net/~canonical-hwe-team/+archive/ubuntu/pc-oem- dkms/+packages Alternatively, you can install linux-oem-20.04, it will install the 5.6 kernel with the above driver. Your system may be more stable with 5.4 kernel since it is in wide use. Manually install sof-firmware from Arch Linux: https://archlinux.pkgs.org/rolling/archlinux-extra-x86_64/sof- firmware-1.5.1-1-any.pkg.tar.zst.html You will need to delete the existing "sof" and "sof-tplg" files from the Ubuntu linux-firmware package first. Note if this package gets updated from Canoncial and they don't update these, you will have to delete and then reextract. Files go into the /usr/lib/firmware/intel/sof and /usr/lib/firmware/intel/sof-tplg folders. Manually install the ucm2 files: http://xps17.ddns.net/sof-soundwire.zip These go into /usr/share/alsa/ucm2/sof-soundwire. Delete the contents of the existing sof-soundwire folder (if you have it) and replace them with the ones from the archive. Reboot. You should now have all your audio devices available. If speakers do not play, you may need to run alsamixer (non-root) from a terminal and unmute and set the mixer levels all the way up. """ This solution worked for me on linux-image-5.6.0-1042-oem AFTER manually opening alsa-mixer and changing soundcard to sof. The sound would otherwise just show 'dummy'. My sounds still do not work on 5.8 or 5.10, full name listed above. I did not get to test this temporary fix with 5.4. my full alsa-info: http://alsa-project.org/db/?f=6a638be0cfbe8ed08a010eb26a7702e324dce5ff based on some google research, this seems to be a common problem: https://www.reddit.com/r/Dell/comments/hj8oxw/xps_17_9700_no_audio_on_linux_also_hardware_is/ https://www.reddit.com/r/Dell/comments/hge2yo/no_audio_on_linux_ubuntu_2004_xps_17_9700_realtek/ https://www.reddit.com/r/Dell/comments/j2kdjw/xps_17_9700_on_linux_audio_issue/ etc... ProblemType: Bug DistroRelease: Ubuntu 20.04 Package: pulseaudio 1:13.99.1-1ubuntu3.10 ProcVersionSignature: Ubuntu 5.6.0-1042.46-oem 5.6.19 Uname: Linux 5.6.0-1042-oem x86_64 NonfreeKernelModules: nvidia_modeset nvidia ApportVersion: 2.20.11-0ubuntu27.14 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC1: neoh 1786 F pulseaudio /dev/snd/pcmC1D0p: neoh 1786 F...m pulseaudio /dev/snd/controlC0: neoh 1786 F pulseaudio CasperMD5CheckResult: skip CurrentDesktop: ubuntu:GNOME Date: Thu Jan 21 12:08:45 2021 InstallationDate: Installed on 2021-01-20 (1 days ago) InstallationMedia: Ubuntu 20.04.1 LTS "Focal Fossa" - Release amd64 (20200731) ProcEnviron: TERM=xterm-256color PATH=(custom, no user) XDG_RUNTIME_DIR= LANG=en_US.UTF-8 SHELL=/bin/bash SourcePackage: pulseaudio UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 12/30/2020 dmi.bios.vendor: Dell Inc. dmi.bios.version: 1.6.3 dmi.board.name: 0CXCCY dmi.board.vendor: Dell Inc. dmi.board.version: A03 dmi.chassis.type: 10 dmi.chassis.vendor: Dell Inc. dmi.modalias: dmi:bvnDellInc.:bvr1.6.3:bd12/30/2020:svnDellInc.:pnXPS179700:pvr:rvnDellInc.:rn0CXCCY:rvrA03:cvnDellInc.:ct10:cvr: dmi.product.family: XPS dmi.product.name: XPS 17 9700 dmi.product.sku: 098F dmi.sys.vendor: Dell Inc. --- ProblemType: Bug ApportVersion: 2.20.11-0ubuntu27.14 Architecture: amd64 CasperMD5CheckResult: skip CurrentDesktop: ubuntu:GNOME Dependencies: DistroRelease: Ubuntu 20.04 InstallationDate: Installed on 2021-01-20 (1 days ago) InstallationMedia: Ubuntu 20.04.1 LTS "Focal Fossa" - Release amd64 (20200731) NonfreeKernelModules: nvidia_modeset nvidia Package: linux
[Kernel-packages] [Bug 1912673] Re: sounds not working on Dell XPS 17 (9700)
Sounds do not work on Ubuntu 21.04 with 5.10.0-14-generic either. -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to alsa-ucm-conf in Ubuntu. https://bugs.launchpad.net/bugs/1912673 Title: sounds not working on Dell XPS 17 (9700) Status in alsa-ucm-conf package in Ubuntu: Confirmed Status in linux package in Ubuntu: Confirmed Bug description: My investigation process: Dell XPS 17 (9700) comes with Windows 10 preinstalled, where sounds worked. I installed Ubuntu 20.04 LTS fresh, sounds did not work on speakers or 3.5mm headphones, using linux-image-5.4.0-42-generic, I did not try blutooth. I sudo apt upgrade, dist-upgrade to get kernels linux-image-5.8.0-38-generic linux-image-5.8.0-40-generic Sounds did not work. I download linux-image-unsigned-5.10.9-051009-generic. Sounds did not work. I upgrade Dell XPS 9700 firmware from 1.3 to 1.63. Sounds did not work. After googling I found this solution in the comments: https://askubuntu.com/questions/1270442/no-sound-on-xps-17-9700 """ Download and install dkms module: https://launchpad.net/~canonical-hwe-team/+archive/ubuntu/pc-oem- dkms/+packages Alternatively, you can install linux-oem-20.04, it will install the 5.6 kernel with the above driver. Your system may be more stable with 5.4 kernel since it is in wide use. Manually install sof-firmware from Arch Linux: https://archlinux.pkgs.org/rolling/archlinux-extra-x86_64/sof- firmware-1.5.1-1-any.pkg.tar.zst.html You will need to delete the existing "sof" and "sof-tplg" files from the Ubuntu linux-firmware package first. Note if this package gets updated from Canoncial and they don't update these, you will have to delete and then reextract. Files go into the /usr/lib/firmware/intel/sof and /usr/lib/firmware/intel/sof-tplg folders. Manually install the ucm2 files: http://xps17.ddns.net/sof-soundwire.zip These go into /usr/share/alsa/ucm2/sof-soundwire. Delete the contents of the existing sof-soundwire folder (if you have it) and replace them with the ones from the archive. Reboot. You should now have all your audio devices available. If speakers do not play, you may need to run alsamixer (non-root) from a terminal and unmute and set the mixer levels all the way up. """ This solution worked for me on linux-image-5.6.0-1042-oem AFTER manually opening alsa-mixer and changing soundcard to sof. The sound would otherwise just show 'dummy'. My sounds still do not work on 5.8 or 5.10, full name listed above. I did not get to test this temporary fix with 5.4. my full alsa-info: http://alsa-project.org/db/?f=6a638be0cfbe8ed08a010eb26a7702e324dce5ff based on some google research, this seems to be a common problem: https://www.reddit.com/r/Dell/comments/hj8oxw/xps_17_9700_no_audio_on_linux_also_hardware_is/ https://www.reddit.com/r/Dell/comments/hge2yo/no_audio_on_linux_ubuntu_2004_xps_17_9700_realtek/ https://www.reddit.com/r/Dell/comments/j2kdjw/xps_17_9700_on_linux_audio_issue/ etc... ProblemType: Bug DistroRelease: Ubuntu 20.04 Package: pulseaudio 1:13.99.1-1ubuntu3.10 ProcVersionSignature: Ubuntu 5.6.0-1042.46-oem 5.6.19 Uname: Linux 5.6.0-1042-oem x86_64 NonfreeKernelModules: nvidia_modeset nvidia ApportVersion: 2.20.11-0ubuntu27.14 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC1: neoh 1786 F pulseaudio /dev/snd/pcmC1D0p: neoh 1786 F...m pulseaudio /dev/snd/controlC0: neoh 1786 F pulseaudio CasperMD5CheckResult: skip CurrentDesktop: ubuntu:GNOME Date: Thu Jan 21 12:08:45 2021 InstallationDate: Installed on 2021-01-20 (1 days ago) InstallationMedia: Ubuntu 20.04.1 LTS "Focal Fossa" - Release amd64 (20200731) ProcEnviron: TERM=xterm-256color PATH=(custom, no user) XDG_RUNTIME_DIR= LANG=en_US.UTF-8 SHELL=/bin/bash SourcePackage: pulseaudio UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 12/30/2020 dmi.bios.vendor: Dell Inc. dmi.bios.version: 1.6.3 dmi.board.name: 0CXCCY dmi.board.vendor: Dell Inc. dmi.board.version: A03 dmi.chassis.type: 10 dmi.chassis.vendor: Dell Inc. dmi.modalias: dmi:bvnDellInc.:bvr1.6.3:bd12/30/2020:svnDellInc.:pnXPS179700:pvr:rvnDellInc.:rn0CXCCY:rvrA03:cvnDellInc.:ct10:cvr: dmi.product.family: XPS dmi.product.name: XPS 17 9700 dmi.product.sku: 098F dmi.sys.vendor: Dell Inc. --- ProblemType: Bug ApportVersion: 2.20.11-0ubuntu27.14 Architecture: amd64 CasperMD5CheckResult: skip CurrentDesktop: ubuntu:GNOME Dependencies: DistroRelease: Ubuntu 20.04 InstallationDate: Installed on 2021-01-20 (1 days ago) InstallationMedia: Ubuntu 20.04.1 LTS "Focal Fossa" - Release amd64 (20200731) NonfreeKernelModules: nvidia_modeset nvidia Package: linux
[Kernel-packages] [Bug 1912673] Re: sounds not working on Dell XPS 17 (9700)
Status changed to 'Confirmed' because the bug affects multiple users. ** Changed in: alsa-ucm-conf (Ubuntu) Status: New => Confirmed -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to alsa-ucm-conf in Ubuntu. https://bugs.launchpad.net/bugs/1912673 Title: sounds not working on Dell XPS 17 (9700) Status in alsa-ucm-conf package in Ubuntu: Confirmed Status in linux package in Ubuntu: Confirmed Bug description: My investigation process: Dell XPS 17 (9700) comes with Windows 10 preinstalled, where sounds worked. I installed Ubuntu 20.04 LTS fresh, sounds did not work on speakers or 3.5mm headphones, using linux-image-5.4.0-42-generic, I did not try blutooth. I sudo apt upgrade, dist-upgrade to get kernels linux-image-5.8.0-38-generic linux-image-5.8.0-40-generic Sounds did not work. I download linux-image-unsigned-5.10.9-051009-generic. Sounds did not work. I upgrade Dell XPS 9700 firmware from 1.3 to 1.63. Sounds did not work. After googling I found this solution in the comments: https://askubuntu.com/questions/1270442/no-sound-on-xps-17-9700 """ Download and install dkms module: https://launchpad.net/~canonical-hwe-team/+archive/ubuntu/pc-oem- dkms/+packages Alternatively, you can install linux-oem-20.04, it will install the 5.6 kernel with the above driver. Your system may be more stable with 5.4 kernel since it is in wide use. Manually install sof-firmware from Arch Linux: https://archlinux.pkgs.org/rolling/archlinux-extra-x86_64/sof- firmware-1.5.1-1-any.pkg.tar.zst.html You will need to delete the existing "sof" and "sof-tplg" files from the Ubuntu linux-firmware package first. Note if this package gets updated from Canoncial and they don't update these, you will have to delete and then reextract. Files go into the /usr/lib/firmware/intel/sof and /usr/lib/firmware/intel/sof-tplg folders. Manually install the ucm2 files: http://xps17.ddns.net/sof-soundwire.zip These go into /usr/share/alsa/ucm2/sof-soundwire. Delete the contents of the existing sof-soundwire folder (if you have it) and replace them with the ones from the archive. Reboot. You should now have all your audio devices available. If speakers do not play, you may need to run alsamixer (non-root) from a terminal and unmute and set the mixer levels all the way up. """ This solution worked for me on linux-image-5.6.0-1042-oem AFTER manually opening alsa-mixer and changing soundcard to sof. The sound would otherwise just show 'dummy'. My sounds still do not work on 5.8 or 5.10, full name listed above. I did not get to test this temporary fix with 5.4. my full alsa-info: http://alsa-project.org/db/?f=6a638be0cfbe8ed08a010eb26a7702e324dce5ff based on some google research, this seems to be a common problem: https://www.reddit.com/r/Dell/comments/hj8oxw/xps_17_9700_no_audio_on_linux_also_hardware_is/ https://www.reddit.com/r/Dell/comments/hge2yo/no_audio_on_linux_ubuntu_2004_xps_17_9700_realtek/ https://www.reddit.com/r/Dell/comments/j2kdjw/xps_17_9700_on_linux_audio_issue/ etc... ProblemType: Bug DistroRelease: Ubuntu 20.04 Package: pulseaudio 1:13.99.1-1ubuntu3.10 ProcVersionSignature: Ubuntu 5.6.0-1042.46-oem 5.6.19 Uname: Linux 5.6.0-1042-oem x86_64 NonfreeKernelModules: nvidia_modeset nvidia ApportVersion: 2.20.11-0ubuntu27.14 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC1: neoh 1786 F pulseaudio /dev/snd/pcmC1D0p: neoh 1786 F...m pulseaudio /dev/snd/controlC0: neoh 1786 F pulseaudio CasperMD5CheckResult: skip CurrentDesktop: ubuntu:GNOME Date: Thu Jan 21 12:08:45 2021 InstallationDate: Installed on 2021-01-20 (1 days ago) InstallationMedia: Ubuntu 20.04.1 LTS "Focal Fossa" - Release amd64 (20200731) ProcEnviron: TERM=xterm-256color PATH=(custom, no user) XDG_RUNTIME_DIR= LANG=en_US.UTF-8 SHELL=/bin/bash SourcePackage: pulseaudio UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 12/30/2020 dmi.bios.vendor: Dell Inc. dmi.bios.version: 1.6.3 dmi.board.name: 0CXCCY dmi.board.vendor: Dell Inc. dmi.board.version: A03 dmi.chassis.type: 10 dmi.chassis.vendor: Dell Inc. dmi.modalias: dmi:bvnDellInc.:bvr1.6.3:bd12/30/2020:svnDellInc.:pnXPS179700:pvr:rvnDellInc.:rn0CXCCY:rvrA03:cvnDellInc.:ct10:cvr: dmi.product.family: XPS dmi.product.name: XPS 17 9700 dmi.product.sku: 098F dmi.sys.vendor: Dell Inc. --- ProblemType: Bug ApportVersion: 2.20.11-0ubuntu27.14 Architecture: amd64 CasperMD5CheckResult: skip CurrentDesktop: ubuntu:GNOME Dependencies: DistroRelease: Ubuntu 20.04 InstallationDate: Installed on 2021-01-20 (1 days ago) InstallationMedia: Ubuntu 20.04.1 LTS "Focal Fossa" - Release amd64 (20200731)
[Kernel-packages] [Bug 1912673] Re: sounds not working on Dell XPS 17 (9700)
This bug affects all Dell XPS 9700 users since the release of the laptop. I sincerely hope the talented and able can fix it. -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to alsa-ucm-conf in Ubuntu. https://bugs.launchpad.net/bugs/1912673 Title: sounds not working on Dell XPS 17 (9700) Status in alsa-ucm-conf package in Ubuntu: Confirmed Status in linux package in Ubuntu: Confirmed Bug description: My investigation process: Dell XPS 17 (9700) comes with Windows 10 preinstalled, where sounds worked. I installed Ubuntu 20.04 LTS fresh, sounds did not work on speakers or 3.5mm headphones, using linux-image-5.4.0-42-generic, I did not try blutooth. I sudo apt upgrade, dist-upgrade to get kernels linux-image-5.8.0-38-generic linux-image-5.8.0-40-generic Sounds did not work. I download linux-image-unsigned-5.10.9-051009-generic. Sounds did not work. I upgrade Dell XPS 9700 firmware from 1.3 to 1.63. Sounds did not work. After googling I found this solution in the comments: https://askubuntu.com/questions/1270442/no-sound-on-xps-17-9700 """ Download and install dkms module: https://launchpad.net/~canonical-hwe-team/+archive/ubuntu/pc-oem- dkms/+packages Alternatively, you can install linux-oem-20.04, it will install the 5.6 kernel with the above driver. Your system may be more stable with 5.4 kernel since it is in wide use. Manually install sof-firmware from Arch Linux: https://archlinux.pkgs.org/rolling/archlinux-extra-x86_64/sof- firmware-1.5.1-1-any.pkg.tar.zst.html You will need to delete the existing "sof" and "sof-tplg" files from the Ubuntu linux-firmware package first. Note if this package gets updated from Canoncial and they don't update these, you will have to delete and then reextract. Files go into the /usr/lib/firmware/intel/sof and /usr/lib/firmware/intel/sof-tplg folders. Manually install the ucm2 files: http://xps17.ddns.net/sof-soundwire.zip These go into /usr/share/alsa/ucm2/sof-soundwire. Delete the contents of the existing sof-soundwire folder (if you have it) and replace them with the ones from the archive. Reboot. You should now have all your audio devices available. If speakers do not play, you may need to run alsamixer (non-root) from a terminal and unmute and set the mixer levels all the way up. """ This solution worked for me on linux-image-5.6.0-1042-oem AFTER manually opening alsa-mixer and changing soundcard to sof. The sound would otherwise just show 'dummy'. My sounds still do not work on 5.8 or 5.10, full name listed above. I did not get to test this temporary fix with 5.4. my full alsa-info: http://alsa-project.org/db/?f=6a638be0cfbe8ed08a010eb26a7702e324dce5ff based on some google research, this seems to be a common problem: https://www.reddit.com/r/Dell/comments/hj8oxw/xps_17_9700_no_audio_on_linux_also_hardware_is/ https://www.reddit.com/r/Dell/comments/hge2yo/no_audio_on_linux_ubuntu_2004_xps_17_9700_realtek/ https://www.reddit.com/r/Dell/comments/j2kdjw/xps_17_9700_on_linux_audio_issue/ etc... ProblemType: Bug DistroRelease: Ubuntu 20.04 Package: pulseaudio 1:13.99.1-1ubuntu3.10 ProcVersionSignature: Ubuntu 5.6.0-1042.46-oem 5.6.19 Uname: Linux 5.6.0-1042-oem x86_64 NonfreeKernelModules: nvidia_modeset nvidia ApportVersion: 2.20.11-0ubuntu27.14 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC1: neoh 1786 F pulseaudio /dev/snd/pcmC1D0p: neoh 1786 F...m pulseaudio /dev/snd/controlC0: neoh 1786 F pulseaudio CasperMD5CheckResult: skip CurrentDesktop: ubuntu:GNOME Date: Thu Jan 21 12:08:45 2021 InstallationDate: Installed on 2021-01-20 (1 days ago) InstallationMedia: Ubuntu 20.04.1 LTS "Focal Fossa" - Release amd64 (20200731) ProcEnviron: TERM=xterm-256color PATH=(custom, no user) XDG_RUNTIME_DIR= LANG=en_US.UTF-8 SHELL=/bin/bash SourcePackage: pulseaudio UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 12/30/2020 dmi.bios.vendor: Dell Inc. dmi.bios.version: 1.6.3 dmi.board.name: 0CXCCY dmi.board.vendor: Dell Inc. dmi.board.version: A03 dmi.chassis.type: 10 dmi.chassis.vendor: Dell Inc. dmi.modalias: dmi:bvnDellInc.:bvr1.6.3:bd12/30/2020:svnDellInc.:pnXPS179700:pvr:rvnDellInc.:rn0CXCCY:rvrA03:cvnDellInc.:ct10:cvr: dmi.product.family: XPS dmi.product.name: XPS 17 9700 dmi.product.sku: 098F dmi.sys.vendor: Dell Inc. --- ProblemType: Bug ApportVersion: 2.20.11-0ubuntu27.14 Architecture: amd64 CasperMD5CheckResult: skip CurrentDesktop: ubuntu:GNOME Dependencies: DistroRelease: Ubuntu 20.04 InstallationDate: Installed on 2021-01-20 (1 days ago) InstallationMedia: Ubuntu 20.04.1 LTS "Focal Fossa" - Release amd64 (20200731)
[Kernel-packages] [Bug 1912673] Re: sounds not working on Dell XPS 17 (9700)
apport information ** Tags added: apport-collected ** Description changed: My investigation process: Dell XPS 17 (9700) comes with Windows 10 preinstalled, where sounds worked. I installed Ubuntu 20.04 LTS fresh, sounds did not work on speakers or 3.5mm headphones, using linux-image-5.4.0-42-generic, I did not try blutooth. I sudo apt upgrade, dist-upgrade to get kernels linux-image-5.8.0-38-generic linux-image-5.8.0-40-generic Sounds did not work. I download linux-image-unsigned-5.10.9-051009-generic. Sounds did not work. I upgrade Dell XPS 9700 firmware from 1.3 to 1.63. Sounds did not work. After googling I found this solution in the comments: https://askubuntu.com/questions/1270442/no-sound-on-xps-17-9700 """ Download and install dkms module: https://launchpad.net/~canonical-hwe-team/+archive/ubuntu/pc-oem- dkms/+packages Alternatively, you can install linux-oem-20.04, it will install the 5.6 kernel with the above driver. Your system may be more stable with 5.4 kernel since it is in wide use. Manually install sof-firmware from Arch Linux: https://archlinux.pkgs.org/rolling/archlinux-extra-x86_64/sof- firmware-1.5.1-1-any.pkg.tar.zst.html You will need to delete the existing "sof" and "sof-tplg" files from the Ubuntu linux-firmware package first. Note if this package gets updated from Canoncial and they don't update these, you will have to delete and then reextract. Files go into the /usr/lib/firmware/intel/sof and /usr/lib/firmware/intel/sof-tplg folders. Manually install the ucm2 files: http://xps17.ddns.net/sof-soundwire.zip These go into /usr/share/alsa/ucm2/sof-soundwire. Delete the contents of the existing sof-soundwire folder (if you have it) and replace them with the ones from the archive. Reboot. You should now have all your audio devices available. If speakers do not play, you may need to run alsamixer (non-root) from a terminal and unmute and set the mixer levels all the way up. """ This solution worked for me on linux-image-5.6.0-1042-oem AFTER manually opening alsa-mixer and changing soundcard to sof. The sound would otherwise just show 'dummy'. My sounds still do not work on 5.8 or 5.10, full name listed above. I did not get to test this temporary fix with 5.4. my full alsa-info: http://alsa-project.org/db/?f=6a638be0cfbe8ed08a010eb26a7702e324dce5ff based on some google research, this seems to be a common problem: https://www.reddit.com/r/Dell/comments/hj8oxw/xps_17_9700_no_audio_on_linux_also_hardware_is/ https://www.reddit.com/r/Dell/comments/hge2yo/no_audio_on_linux_ubuntu_2004_xps_17_9700_realtek/ https://www.reddit.com/r/Dell/comments/j2kdjw/xps_17_9700_on_linux_audio_issue/ etc... ProblemType: Bug DistroRelease: Ubuntu 20.04 Package: pulseaudio 1:13.99.1-1ubuntu3.10 ProcVersionSignature: Ubuntu 5.6.0-1042.46-oem 5.6.19 Uname: Linux 5.6.0-1042-oem x86_64 NonfreeKernelModules: nvidia_modeset nvidia ApportVersion: 2.20.11-0ubuntu27.14 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC1: neoh 1786 F pulseaudio /dev/snd/pcmC1D0p: neoh 1786 F...m pulseaudio /dev/snd/controlC0: neoh 1786 F pulseaudio CasperMD5CheckResult: skip CurrentDesktop: ubuntu:GNOME Date: Thu Jan 21 12:08:45 2021 InstallationDate: Installed on 2021-01-20 (1 days ago) InstallationMedia: Ubuntu 20.04.1 LTS "Focal Fossa" - Release amd64 (20200731) ProcEnviron: TERM=xterm-256color PATH=(custom, no user) XDG_RUNTIME_DIR= LANG=en_US.UTF-8 SHELL=/bin/bash SourcePackage: pulseaudio UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 12/30/2020 dmi.bios.vendor: Dell Inc. dmi.bios.version: 1.6.3 dmi.board.name: 0CXCCY dmi.board.vendor: Dell Inc. dmi.board.version: A03 dmi.chassis.type: 10 dmi.chassis.vendor: Dell Inc. dmi.modalias: dmi:bvnDellInc.:bvr1.6.3:bd12/30/2020:svnDellInc.:pnXPS179700:pvr:rvnDellInc.:rn0CXCCY:rvrA03:cvnDellInc.:ct10:cvr: dmi.product.family: XPS dmi.product.name: XPS 17 9700 dmi.product.sku: 098F dmi.sys.vendor: Dell Inc. + --- + ProblemType: Bug + ApportVersion: 2.20.11-0ubuntu27.14 + Architecture: amd64 + CasperMD5CheckResult: skip + CurrentDesktop: ubuntu:GNOME + Dependencies: + + DistroRelease: Ubuntu 20.04 + InstallationDate: Installed on 2021-01-20 (1 days ago) + InstallationMedia: Ubuntu 20.04.1 LTS "Focal Fossa" - Release amd64 (20200731) + NonfreeKernelModules: nvidia_modeset nvidia + Package: linux + PackageArchitecture: all + ProcEnviron: + TERM=xterm-256color + PATH=(custom, no user) + XDG_RUNTIME_DIR= + LANG=en_US.UTF-8 + SHELL=/bin/bash + ProcVersionSignature: Ubuntu 5.6.0-1042.46-oem 5.6.19 + Tags: focal + Uname: Linux 5.6.0-1042-oem x86_64 + UpgradeStatus: No upgrade log present
[Kernel-packages] [Bug 1912673] Re: sounds not working on Dell XPS 17 (9700)
** Package changed: pulseaudio (Ubuntu) => alsa-ucm-conf (Ubuntu) ** Also affects: linux (Ubuntu) Importance: Undecided Status: New -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to alsa-ucm-conf in Ubuntu. https://bugs.launchpad.net/bugs/1912673 Title: sounds not working on Dell XPS 17 (9700) Status in alsa-ucm-conf package in Ubuntu: New Status in linux package in Ubuntu: New Bug description: My investigation process: Dell XPS 17 (9700) comes with Windows 10 preinstalled, where sounds worked. I installed Ubuntu 20.04 LTS fresh, sounds did not work on speakers or 3.5mm headphones, using linux-image-5.4.0-42-generic, I did not try blutooth. I sudo apt upgrade, dist-upgrade to get kernels linux-image-5.8.0-38-generic linux-image-5.8.0-40-generic Sounds did not work. I download linux-image-unsigned-5.10.9-051009-generic. Sounds did not work. I upgrade Dell XPS 9700 firmware from 1.3 to 1.63. Sounds did not work. After googling I found this solution in the comments: https://askubuntu.com/questions/1270442/no-sound-on-xps-17-9700 """ Download and install dkms module: https://launchpad.net/~canonical-hwe-team/+archive/ubuntu/pc-oem- dkms/+packages Alternatively, you can install linux-oem-20.04, it will install the 5.6 kernel with the above driver. Your system may be more stable with 5.4 kernel since it is in wide use. Manually install sof-firmware from Arch Linux: https://archlinux.pkgs.org/rolling/archlinux-extra-x86_64/sof- firmware-1.5.1-1-any.pkg.tar.zst.html You will need to delete the existing "sof" and "sof-tplg" files from the Ubuntu linux-firmware package first. Note if this package gets updated from Canoncial and they don't update these, you will have to delete and then reextract. Files go into the /usr/lib/firmware/intel/sof and /usr/lib/firmware/intel/sof-tplg folders. Manually install the ucm2 files: http://xps17.ddns.net/sof-soundwire.zip These go into /usr/share/alsa/ucm2/sof-soundwire. Delete the contents of the existing sof-soundwire folder (if you have it) and replace them with the ones from the archive. Reboot. You should now have all your audio devices available. If speakers do not play, you may need to run alsamixer (non-root) from a terminal and unmute and set the mixer levels all the way up. """ This solution worked for me on linux-image-5.6.0-1042-oem AFTER manually opening alsa-mixer and changing soundcard to sof. The sound would otherwise just show 'dummy'. My sounds still do not work on 5.8 or 5.10, full name listed above. I did not get to test this temporary fix with 5.4. my full alsa-info: http://alsa-project.org/db/?f=6a638be0cfbe8ed08a010eb26a7702e324dce5ff based on some google research, this seems to be a common problem: https://www.reddit.com/r/Dell/comments/hj8oxw/xps_17_9700_no_audio_on_linux_also_hardware_is/ https://www.reddit.com/r/Dell/comments/hge2yo/no_audio_on_linux_ubuntu_2004_xps_17_9700_realtek/ https://www.reddit.com/r/Dell/comments/j2kdjw/xps_17_9700_on_linux_audio_issue/ etc... ProblemType: Bug DistroRelease: Ubuntu 20.04 Package: pulseaudio 1:13.99.1-1ubuntu3.10 ProcVersionSignature: Ubuntu 5.6.0-1042.46-oem 5.6.19 Uname: Linux 5.6.0-1042-oem x86_64 NonfreeKernelModules: nvidia_modeset nvidia ApportVersion: 2.20.11-0ubuntu27.14 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC1: neoh 1786 F pulseaudio /dev/snd/pcmC1D0p: neoh 1786 F...m pulseaudio /dev/snd/controlC0: neoh 1786 F pulseaudio CasperMD5CheckResult: skip CurrentDesktop: ubuntu:GNOME Date: Thu Jan 21 12:08:45 2021 InstallationDate: Installed on 2021-01-20 (1 days ago) InstallationMedia: Ubuntu 20.04.1 LTS "Focal Fossa" - Release amd64 (20200731) ProcEnviron: TERM=xterm-256color PATH=(custom, no user) XDG_RUNTIME_DIR= LANG=en_US.UTF-8 SHELL=/bin/bash SourcePackage: pulseaudio UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 12/30/2020 dmi.bios.vendor: Dell Inc. dmi.bios.version: 1.6.3 dmi.board.name: 0CXCCY dmi.board.vendor: Dell Inc. dmi.board.version: A03 dmi.chassis.type: 10 dmi.chassis.vendor: Dell Inc. dmi.modalias: dmi:bvnDellInc.:bvr1.6.3:bd12/30/2020:svnDellInc.:pnXPS179700:pvr:rvnDellInc.:rn0CXCCY:rvrA03:cvnDellInc.:ct10:cvr: dmi.product.family: XPS dmi.product.name: XPS 17 9700 dmi.product.sku: 098F dmi.sys.vendor: Dell Inc. To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/alsa-ucm-conf/+bug/1912673/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp
