[Kernel-packages] [Bug 1915322] Re: Xorg freeze
Thanks. The log in comment #3 shows the system did not return from sleep. Please try again, resuming from sleep (even if it doesn't respond), wait about 30 seconds, reboot and then run: journalctl -b-1 > prevboot.txt and attach the resulting text file here. ** Summary changed: - Xorg freeze + System freezes on resume from sleep -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to nvidia-graphics-drivers-460 in Ubuntu. https://bugs.launchpad.net/bugs/1915322 Title: System freezes on resume from sleep Status in nvidia-graphics-drivers-460 package in Ubuntu: Incomplete Bug description: Hey guys! First up, I've been using ubuntu on and off since I was about twelve, and I love this os.Thank you guys for the hard work! Second, I've been having an unfortunate bug on my laptop for quite some time now. I'm using an acer aspire e5-575g-55nw and every time my laptop goes into suspend, I can't get back to any kind of GUI after waking it up, instead going to a black screen with a single blinking white - symbol in the top left corner. i've tried just about every fix I could find on the internet, without being able to find any way back to my login screen or desktop. Note that this does not happen when my laptop goes to sleep on it's own after a set ammount of time, only when i put it into suspend or close the lid. I hope I included enough information, please let me know if you need any other information. ProblemType: Bug DistroRelease: Ubuntu 20.04 Package: xorg 1:7.7+19ubuntu14 ProcVersionSignature: Ubuntu 5.8.0-43.49~20.04.1-generic 5.8.18 Uname: Linux 5.8.0-43-generic x86_64 NonfreeKernelModules: nvidia_modeset nvidia .proc.driver.nvidia.capabilities.gpu0: Error: [Errno 21] Is a directory: '/proc/driver/nvidia/capabilities/gpu0' .proc.driver.nvidia.capabilities.mig: Error: [Errno 21] Is a directory: '/proc/driver/nvidia/capabilities/mig' .proc.driver.nvidia.gpus..01.00.0: Error: [Errno 21] Is a directory: '/proc/driver/nvidia/gpus/:01:00.0' .proc.driver.nvidia.registry: Binary: "" .proc.driver.nvidia.suspend: suspend hibernate resume .proc.driver.nvidia.suspend_depth: default modeset uvm .proc.driver.nvidia.version: NVRM version: NVIDIA UNIX x86_64 Kernel Module 460.32.03 Sun Dec 27 19:00:34 UTC 2020 GCC version: ApportVersion: 2.20.11-0ubuntu27.16 Architecture: amd64 BootLog: Error: [Errno 13] Permission denied: '/var/log/boot.log' CasperMD5CheckResult: skip CompositorRunning: None CurrentDesktop: ubuntu:GNOME Date: Wed Feb 10 15:15:18 2021 DistUpgraded: Fresh install DistroCodename: focal DistroVariant: ubuntu ExtraDebuggingInterest: Yes, if not too technical GpuHangFrequency: Continuously GpuHangReproducibility: Yes, I can easily reproduce it GpuHangStarted: Since a couple weeks or more GraphicsCard: Intel Corporation HD Graphics 620 [8086:5916] (rev 02) (prog-if 00 [VGA controller]) Subsystem: Acer Incorporated [ALI] Aspire E5-575G [1025:1094] Subsystem: Acer Incorporated [ALI] Acer Aspire E5-575G [1025:1094] InstallationDate: Installed on 2021-02-09 (1 days ago) InstallationMedia: Ubuntu 20.04.2 LTS "Focal Fossa" - Release amd64 (20210204) Lsusb: Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub Bus 001 Device 004: ID 0bda:57f2 Realtek Semiconductor Corp. HD WebCam Bus 001 Device 003: ID 04ca:3015 Lite-On Technology Corp. Bus 001 Device 002: ID 046d:c52b Logitech, Inc. Unifying Receiver Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub MachineType: Acer Aspire E5-575G ProcEnviron: LANGUAGE=en_CA:en PATH=(custom, no user) XDG_RUNTIME_DIR= LANG=en_CA.UTF-8 SHELL=/bin/bash ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.8.0-43-generic root=UUID=f1010786-e2a1-44b4-a3b8-6a48523960df ro quiet splash vt.handoff=7 SourcePackage: xorg Symptom: display Title: Xorg freeze UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 09/06/2018 dmi.bios.release: 1.47 dmi.bios.vendor: Insyde Corp. dmi.bios.version: V1.47 dmi.board.asset.tag: Type2 - Board Asset Tag dmi.board.name: Ironman_SK dmi.board.vendor: Acer dmi.board.version: V1.47 dmi.chassis.type: 10 dmi.chassis.vendor: Chassis Manufacturer dmi.chassis.version: Chassis Version dmi.ec.firmware.release: 2.50 dmi.modalias: dmi:bvnInsydeCorp.:bvrV1.47:bd09/06/2018:br1.47:efr2.50:svnAcer:pnAspireE5-575G:pvrV1.47:rvnAcer:rnIronman_SK:rvrV1.47:cvnChassisManufacturer:ct10:cvrChassisVersion: dmi.product.family: KBL dmi.product.name: Aspire E5-575G dmi.product.sku: Aspire E5-575G_115F_1.47 dmi.product.version: V1.47 dmi.sys.vendor: Acer version.compiz: compiz N/A version.libdrm2: libdrm2 2.4.102-1ubuntu1~20.04.1 version.libgl1-mesa-dri: libgl1-mesa-dri 20.2.6-0ubuntu0.20.04.1 version.libgl1-mesa-glx: libgl1-mesa-glx N/A version.nvidia-graphics-drivers:
[Kernel-packages] [Bug 1915322] Re: Xorg freeze
I also followed the instructions on the link you sent me, i took a screenshot of the crashes it had: ** Attachment added: "Screenshot from 2021-02-10 22-26-09.png" https://bugs.launchpad.net/ubuntu/+source/nvidia-graphics-drivers-460/+bug/1915322/+attachment/5462531/+files/Screenshot%20from%202021-02-10%2022-26-09.png -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to nvidia-graphics-drivers-460 in Ubuntu. https://bugs.launchpad.net/bugs/1915322 Title: Xorg freeze Status in nvidia-graphics-drivers-460 package in Ubuntu: Incomplete Bug description: Hey guys! First up, I've been using ubuntu on and off since I was about twelve, and I love this os.Thank you guys for the hard work! Second, I've been having an unfortunate bug on my laptop for quite some time now. I'm using an acer aspire e5-575g-55nw and every time my laptop goes into suspend, I can't get back to any kind of GUI after waking it up, instead going to a black screen with a single blinking white - symbol in the top left corner. i've tried just about every fix I could find on the internet, without being able to find any way back to my login screen or desktop. Note that this does not happen when my laptop goes to sleep on it's own after a set ammount of time, only when i put it into suspend or close the lid. I hope I included enough information, please let me know if you need any other information. ProblemType: Bug DistroRelease: Ubuntu 20.04 Package: xorg 1:7.7+19ubuntu14 ProcVersionSignature: Ubuntu 5.8.0-43.49~20.04.1-generic 5.8.18 Uname: Linux 5.8.0-43-generic x86_64 NonfreeKernelModules: nvidia_modeset nvidia .proc.driver.nvidia.capabilities.gpu0: Error: [Errno 21] Is a directory: '/proc/driver/nvidia/capabilities/gpu0' .proc.driver.nvidia.capabilities.mig: Error: [Errno 21] Is a directory: '/proc/driver/nvidia/capabilities/mig' .proc.driver.nvidia.gpus..01.00.0: Error: [Errno 21] Is a directory: '/proc/driver/nvidia/gpus/:01:00.0' .proc.driver.nvidia.registry: Binary: "" .proc.driver.nvidia.suspend: suspend hibernate resume .proc.driver.nvidia.suspend_depth: default modeset uvm .proc.driver.nvidia.version: NVRM version: NVIDIA UNIX x86_64 Kernel Module 460.32.03 Sun Dec 27 19:00:34 UTC 2020 GCC version: ApportVersion: 2.20.11-0ubuntu27.16 Architecture: amd64 BootLog: Error: [Errno 13] Permission denied: '/var/log/boot.log' CasperMD5CheckResult: skip CompositorRunning: None CurrentDesktop: ubuntu:GNOME Date: Wed Feb 10 15:15:18 2021 DistUpgraded: Fresh install DistroCodename: focal DistroVariant: ubuntu ExtraDebuggingInterest: Yes, if not too technical GpuHangFrequency: Continuously GpuHangReproducibility: Yes, I can easily reproduce it GpuHangStarted: Since a couple weeks or more GraphicsCard: Intel Corporation HD Graphics 620 [8086:5916] (rev 02) (prog-if 00 [VGA controller]) Subsystem: Acer Incorporated [ALI] Aspire E5-575G [1025:1094] Subsystem: Acer Incorporated [ALI] Acer Aspire E5-575G [1025:1094] InstallationDate: Installed on 2021-02-09 (1 days ago) InstallationMedia: Ubuntu 20.04.2 LTS "Focal Fossa" - Release amd64 (20210204) Lsusb: Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub Bus 001 Device 004: ID 0bda:57f2 Realtek Semiconductor Corp. HD WebCam Bus 001 Device 003: ID 04ca:3015 Lite-On Technology Corp. Bus 001 Device 002: ID 046d:c52b Logitech, Inc. Unifying Receiver Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub MachineType: Acer Aspire E5-575G ProcEnviron: LANGUAGE=en_CA:en PATH=(custom, no user) XDG_RUNTIME_DIR= LANG=en_CA.UTF-8 SHELL=/bin/bash ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.8.0-43-generic root=UUID=f1010786-e2a1-44b4-a3b8-6a48523960df ro quiet splash vt.handoff=7 SourcePackage: xorg Symptom: display Title: Xorg freeze UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 09/06/2018 dmi.bios.release: 1.47 dmi.bios.vendor: Insyde Corp. dmi.bios.version: V1.47 dmi.board.asset.tag: Type2 - Board Asset Tag dmi.board.name: Ironman_SK dmi.board.vendor: Acer dmi.board.version: V1.47 dmi.chassis.type: 10 dmi.chassis.vendor: Chassis Manufacturer dmi.chassis.version: Chassis Version dmi.ec.firmware.release: 2.50 dmi.modalias: dmi:bvnInsydeCorp.:bvrV1.47:bd09/06/2018:br1.47:efr2.50:svnAcer:pnAspireE5-575G:pvrV1.47:rvnAcer:rnIronman_SK:rvrV1.47:cvnChassisManufacturer:ct10:cvrChassisVersion: dmi.product.family: KBL dmi.product.name: Aspire E5-575G dmi.product.sku: Aspire E5-575G_115F_1.47 dmi.product.version: V1.47 dmi.sys.vendor: Acer version.compiz: compiz N/A version.libdrm2: libdrm2 2.4.102-1ubuntu1~20.04.1 version.libgl1-mesa-dri: libgl1-mesa-dri 20.2.6-0ubuntu0.20.04.1 version.libgl1-mesa-glx: libgl1-mesa-glx N/A version.nvidia-graphics-drivers: nvidia-graphics-drivers-* N/A
[Kernel-packages] [Bug 1915322] Re: Xorg freeze
Hey, Unfortunately ctl+alt+f1 or f2 did not fix the bug. I've included the .txt file that resulted from the command you gave me. ** Attachment added: "prevboot.txt" https://bugs.launchpad.net/ubuntu/+source/nvidia-graphics-drivers-460/+bug/1915322/+attachment/5462530/+files/prevboot.txt -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to nvidia-graphics-drivers-460 in Ubuntu. https://bugs.launchpad.net/bugs/1915322 Title: Xorg freeze Status in nvidia-graphics-drivers-460 package in Ubuntu: Incomplete Bug description: Hey guys! First up, I've been using ubuntu on and off since I was about twelve, and I love this os.Thank you guys for the hard work! Second, I've been having an unfortunate bug on my laptop for quite some time now. I'm using an acer aspire e5-575g-55nw and every time my laptop goes into suspend, I can't get back to any kind of GUI after waking it up, instead going to a black screen with a single blinking white - symbol in the top left corner. i've tried just about every fix I could find on the internet, without being able to find any way back to my login screen or desktop. Note that this does not happen when my laptop goes to sleep on it's own after a set ammount of time, only when i put it into suspend or close the lid. I hope I included enough information, please let me know if you need any other information. ProblemType: Bug DistroRelease: Ubuntu 20.04 Package: xorg 1:7.7+19ubuntu14 ProcVersionSignature: Ubuntu 5.8.0-43.49~20.04.1-generic 5.8.18 Uname: Linux 5.8.0-43-generic x86_64 NonfreeKernelModules: nvidia_modeset nvidia .proc.driver.nvidia.capabilities.gpu0: Error: [Errno 21] Is a directory: '/proc/driver/nvidia/capabilities/gpu0' .proc.driver.nvidia.capabilities.mig: Error: [Errno 21] Is a directory: '/proc/driver/nvidia/capabilities/mig' .proc.driver.nvidia.gpus..01.00.0: Error: [Errno 21] Is a directory: '/proc/driver/nvidia/gpus/:01:00.0' .proc.driver.nvidia.registry: Binary: "" .proc.driver.nvidia.suspend: suspend hibernate resume .proc.driver.nvidia.suspend_depth: default modeset uvm .proc.driver.nvidia.version: NVRM version: NVIDIA UNIX x86_64 Kernel Module 460.32.03 Sun Dec 27 19:00:34 UTC 2020 GCC version: ApportVersion: 2.20.11-0ubuntu27.16 Architecture: amd64 BootLog: Error: [Errno 13] Permission denied: '/var/log/boot.log' CasperMD5CheckResult: skip CompositorRunning: None CurrentDesktop: ubuntu:GNOME Date: Wed Feb 10 15:15:18 2021 DistUpgraded: Fresh install DistroCodename: focal DistroVariant: ubuntu ExtraDebuggingInterest: Yes, if not too technical GpuHangFrequency: Continuously GpuHangReproducibility: Yes, I can easily reproduce it GpuHangStarted: Since a couple weeks or more GraphicsCard: Intel Corporation HD Graphics 620 [8086:5916] (rev 02) (prog-if 00 [VGA controller]) Subsystem: Acer Incorporated [ALI] Aspire E5-575G [1025:1094] Subsystem: Acer Incorporated [ALI] Acer Aspire E5-575G [1025:1094] InstallationDate: Installed on 2021-02-09 (1 days ago) InstallationMedia: Ubuntu 20.04.2 LTS "Focal Fossa" - Release amd64 (20210204) Lsusb: Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub Bus 001 Device 004: ID 0bda:57f2 Realtek Semiconductor Corp. HD WebCam Bus 001 Device 003: ID 04ca:3015 Lite-On Technology Corp. Bus 001 Device 002: ID 046d:c52b Logitech, Inc. Unifying Receiver Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub MachineType: Acer Aspire E5-575G ProcEnviron: LANGUAGE=en_CA:en PATH=(custom, no user) XDG_RUNTIME_DIR= LANG=en_CA.UTF-8 SHELL=/bin/bash ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.8.0-43-generic root=UUID=f1010786-e2a1-44b4-a3b8-6a48523960df ro quiet splash vt.handoff=7 SourcePackage: xorg Symptom: display Title: Xorg freeze UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 09/06/2018 dmi.bios.release: 1.47 dmi.bios.vendor: Insyde Corp. dmi.bios.version: V1.47 dmi.board.asset.tag: Type2 - Board Asset Tag dmi.board.name: Ironman_SK dmi.board.vendor: Acer dmi.board.version: V1.47 dmi.chassis.type: 10 dmi.chassis.vendor: Chassis Manufacturer dmi.chassis.version: Chassis Version dmi.ec.firmware.release: 2.50 dmi.modalias: dmi:bvnInsydeCorp.:bvrV1.47:bd09/06/2018:br1.47:efr2.50:svnAcer:pnAspireE5-575G:pvrV1.47:rvnAcer:rnIronman_SK:rvrV1.47:cvnChassisManufacturer:ct10:cvrChassisVersion: dmi.product.family: KBL dmi.product.name: Aspire E5-575G dmi.product.sku: Aspire E5-575G_115F_1.47 dmi.product.version: V1.47 dmi.sys.vendor: Acer version.compiz: compiz N/A version.libdrm2: libdrm2 2.4.102-1ubuntu1~20.04.1 version.libgl1-mesa-dri: libgl1-mesa-dri 20.2.6-0ubuntu0.20.04.1 version.libgl1-mesa-glx: libgl1-mesa-glx N/A version.nvidia-graphics-drivers: nvidia-graphics-drivers-* N/A version.xserver-xorg-core:
[Kernel-packages] [Bug 1915322] Re: Xorg freeze
Thanks for the bug report. Next time the freeze happens, please try Ctrl+Alt+F1 or F2 to find the login screen. If that doesn't work then please reboot and then run: journalctl -b-1 > prevboot.txt and attach the resulting text file here. Please also try these instructions in case the freeze is due to something crashing: https://wiki.ubuntu.com/Bugs/Responses#Missing_a_crash_report_or_having_a_.crash_attachment ** Tags added: nvidia ** Tags added: hybrid ** Package changed: xorg (Ubuntu) => ubuntu ** Changed in: ubuntu Status: New => Incomplete ** Package changed: ubuntu => nvidia-graphics-drivers-460 (Ubuntu) -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to nvidia-graphics-drivers-460 in Ubuntu. https://bugs.launchpad.net/bugs/1915322 Title: Xorg freeze Status in nvidia-graphics-drivers-460 package in Ubuntu: Incomplete Bug description: Hey guys! First up, I've been using ubuntu on and off since I was about twelve, and I love this os.Thank you guys for the hard work! Second, I've been having an unfortunate bug on my laptop for quite some time now. I'm using an acer aspire e5-575g-55nw and every time my laptop goes into suspend, I can't get back to any kind of GUI after waking it up, instead going to a black screen with a single blinking white - symbol in the top left corner. i've tried just about every fix I could find on the internet, without being able to find any way back to my login screen or desktop. Note that this does not happen when my laptop goes to sleep on it's own after a set ammount of time, only when i put it into suspend or close the lid. I hope I included enough information, please let me know if you need any other information. ProblemType: Bug DistroRelease: Ubuntu 20.04 Package: xorg 1:7.7+19ubuntu14 ProcVersionSignature: Ubuntu 5.8.0-43.49~20.04.1-generic 5.8.18 Uname: Linux 5.8.0-43-generic x86_64 NonfreeKernelModules: nvidia_modeset nvidia .proc.driver.nvidia.capabilities.gpu0: Error: [Errno 21] Is a directory: '/proc/driver/nvidia/capabilities/gpu0' .proc.driver.nvidia.capabilities.mig: Error: [Errno 21] Is a directory: '/proc/driver/nvidia/capabilities/mig' .proc.driver.nvidia.gpus..01.00.0: Error: [Errno 21] Is a directory: '/proc/driver/nvidia/gpus/:01:00.0' .proc.driver.nvidia.registry: Binary: "" .proc.driver.nvidia.suspend: suspend hibernate resume .proc.driver.nvidia.suspend_depth: default modeset uvm .proc.driver.nvidia.version: NVRM version: NVIDIA UNIX x86_64 Kernel Module 460.32.03 Sun Dec 27 19:00:34 UTC 2020 GCC version: ApportVersion: 2.20.11-0ubuntu27.16 Architecture: amd64 BootLog: Error: [Errno 13] Permission denied: '/var/log/boot.log' CasperMD5CheckResult: skip CompositorRunning: None CurrentDesktop: ubuntu:GNOME Date: Wed Feb 10 15:15:18 2021 DistUpgraded: Fresh install DistroCodename: focal DistroVariant: ubuntu ExtraDebuggingInterest: Yes, if not too technical GpuHangFrequency: Continuously GpuHangReproducibility: Yes, I can easily reproduce it GpuHangStarted: Since a couple weeks or more GraphicsCard: Intel Corporation HD Graphics 620 [8086:5916] (rev 02) (prog-if 00 [VGA controller]) Subsystem: Acer Incorporated [ALI] Aspire E5-575G [1025:1094] Subsystem: Acer Incorporated [ALI] Acer Aspire E5-575G [1025:1094] InstallationDate: Installed on 2021-02-09 (1 days ago) InstallationMedia: Ubuntu 20.04.2 LTS "Focal Fossa" - Release amd64 (20210204) Lsusb: Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub Bus 001 Device 004: ID 0bda:57f2 Realtek Semiconductor Corp. HD WebCam Bus 001 Device 003: ID 04ca:3015 Lite-On Technology Corp. Bus 001 Device 002: ID 046d:c52b Logitech, Inc. Unifying Receiver Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub MachineType: Acer Aspire E5-575G ProcEnviron: LANGUAGE=en_CA:en PATH=(custom, no user) XDG_RUNTIME_DIR= LANG=en_CA.UTF-8 SHELL=/bin/bash ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.8.0-43-generic root=UUID=f1010786-e2a1-44b4-a3b8-6a48523960df ro quiet splash vt.handoff=7 SourcePackage: xorg Symptom: display Title: Xorg freeze UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 09/06/2018 dmi.bios.release: 1.47 dmi.bios.vendor: Insyde Corp. dmi.bios.version: V1.47 dmi.board.asset.tag: Type2 - Board Asset Tag dmi.board.name: Ironman_SK dmi.board.vendor: Acer dmi.board.version: V1.47 dmi.chassis.type: 10 dmi.chassis.vendor: Chassis Manufacturer dmi.chassis.version: Chassis Version dmi.ec.firmware.release: 2.50 dmi.modalias: dmi:bvnInsydeCorp.:bvrV1.47:bd09/06/2018:br1.47:efr2.50:svnAcer:pnAspireE5-575G:pvrV1.47:rvnAcer:rnIronman_SK:rvrV1.47:cvnChassisManufacturer:ct10:cvrChassisVersion: dmi.product.family: KBL dmi.product.name: Aspire E5-575G dmi.product.sku: Aspire E5-575G_115F_1.47
