[Kernel-packages] [Bug 2045072] Re: [Samsung Galaxy Book2 750XED] Screen goes black
Status changed to 'Confirmed' because the bug affects multiple users.
** Changed in: linux (Ubuntu)
Status: New => Confirmed
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https://bugs.launchpad.net/bugs/2045072
Title:
[Samsung Galaxy Book2 750XED] Screen goes black
Status in linux package in Ubuntu:
Confirmed
Bug description:
I had to set nomode parameter to avoid the screen become dark and then
change the line of the file /etc/default/grub
from "GRUB_CMDLINE_LINUX_DEFAULT="quiet splash"
to "GRUB_CMDLINE_LINUX_DEFAULT="quiet splash i915.enable_dc=0
intel_idle.max_cstate=2"
then add to the file /etc/systemd/logind.conf
the instructions:
HandleLidSwitch=ignore
HandleLidSwitchExternalPower=ignore
HandleLidSwitchDocked=ignore
ProblemType: Bug
DistroRelease: Ubuntu 23.10
Package: xorg 1:7.7+23ubuntu2
ProcVersionSignature: Ubuntu 6.5.0-10.10-generic 6.5.3
Uname: Linux 6.5.0-10-generic x86_64
ApportVersion: 2.27.0-0ubuntu5
Architecture: amd64
BootLog: Error: [Errno 13] Permesso negato: '/var/log/boot.log'
CasperMD5CheckResult: pass
CompositorRunning: None
CurrentDesktop: ubuntu:GNOME
Date: Tue Nov 28 22:00:43 2023
DistUpgraded: Fresh install
DistroCodename: mantic
DistroVariant: ubuntu
ExtraDebuggingInterest: Yes, if not too technical
GraphicsCard:
Intel Corporation Alder Lake-UP3 GT2 [Iris Xe Graphics] [8086:46a8] (rev 0c)
(prog-if 00 [VGA controller])
Subsystem: Samsung Electronics Co Ltd Alder Lake-UP3 GT2 [Iris Xe
Graphics] [144d:c1c6]
InstallationDate: Installed on 2023-11-13 (15 days ago)
InstallationMedia: Ubuntu 23.10.1 "Mantic Minotaur" - Release amd64
(20231016.1)
MachineType: {report['dmi.sys.vendor']} {report['dmi.product.name']}
ProcEnviron:
LANG=it_IT.UTF-8
PATH=(custom, no user)
SHELL=/bin/bash
XDG_RUNTIME_DIR=
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-6.5.0-10-generic
root=UUID=681212a7-b32a-4fbf-a9a1-b51bef0216f7 ro quiet splash i915.enable_dc=0
intel_idle.max_cstate=2 vt.handoff=7
SourcePackage: xorg
Symptom: display
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 07/26/2023
dmi.bios.release: 5.25
dmi.bios.vendor: American Megatrends International, LLC.
dmi.bios.version: P13CFG.039.230726.HQ
dmi.board.asset.tag: No Asset Tag
dmi.board.name: NP750XED-KC2IT
dmi.board.vendor: SAMSUNG ELECTRONICS CO., LTD.
dmi.board.version: SAMSUNG_SW_REVISION_12345+0.0.
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: SAMSUNG ELECTRONICS CO., LTD.
dmi.chassis.version: N/A
dmi.modalias:
dmi:bvnAmericanMegatrendsInternational,LLC.:bvrP13CFG.039.230726.HQ:bd07/26/2023:br5.25:svnSAMSUNGELECTRONICSCO.,LTD.:pn750XED:pvrP13CFG:rvnSAMSUNGELECTRONICSCO.,LTD.:rnNP750XED-KC2IT:rvrSAMSUNG_SW_REVISION_12345+0.0.:cvnSAMSUNGELECTRONICSCO.,LTD.:ct10:cvrN/A:skuSCAI-A5A5-A5A5-ADLP-PCFG:
dmi.product.family: Galaxy Book2
dmi.product.name: 750XED
dmi.product.sku: SCAI-A5A5-A5A5-ADLP-PCFG
dmi.product.version: P13CFG
dmi.sys.vendor: SAMSUNG ELECTRONICS CO., LTD.
version.compiz: compiz N/A
version.libdrm2: libdrm2 2.4.115-1
version.libgl1-mesa-dri: libgl1-mesa-dri 23.2.1-1ubuntu3
version.libgl1-mesa-glx: libgl1-mesa-glx N/A
version.xserver-xorg-core: xserver-xorg-core 2:21.1.7-3ubuntu2.1
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:19.1.0-3
version.xserver-xorg-video-intel: xserver-xorg-video-intel
2:2.99.917+git20210115-1
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau
1:1.0.17-2build1
To manage notifications about this bug go to:
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[Kernel-packages] [Bug 2045072] Re: [Samsung Galaxy Book2 750XED] Screen goes black
** Changed in: linux (Ubuntu)
Status: Incomplete => New
--
You received this bug notification because you are a member of Kernel
Packages, which is subscribed to linux in Ubuntu.
https://bugs.launchpad.net/bugs/2045072
Title:
[Samsung Galaxy Book2 750XED] Screen goes black
Status in linux package in Ubuntu:
New
Bug description:
I had to set nomode parameter to avoid the screen become dark and then
change the line of the file /etc/default/grub
from "GRUB_CMDLINE_LINUX_DEFAULT="quiet splash"
to "GRUB_CMDLINE_LINUX_DEFAULT="quiet splash i915.enable_dc=0
intel_idle.max_cstate=2"
then add to the file /etc/systemd/logind.conf
the instructions:
HandleLidSwitch=ignore
HandleLidSwitchExternalPower=ignore
HandleLidSwitchDocked=ignore
ProblemType: Bug
DistroRelease: Ubuntu 23.10
Package: xorg 1:7.7+23ubuntu2
ProcVersionSignature: Ubuntu 6.5.0-10.10-generic 6.5.3
Uname: Linux 6.5.0-10-generic x86_64
ApportVersion: 2.27.0-0ubuntu5
Architecture: amd64
BootLog: Error: [Errno 13] Permesso negato: '/var/log/boot.log'
CasperMD5CheckResult: pass
CompositorRunning: None
CurrentDesktop: ubuntu:GNOME
Date: Tue Nov 28 22:00:43 2023
DistUpgraded: Fresh install
DistroCodename: mantic
DistroVariant: ubuntu
ExtraDebuggingInterest: Yes, if not too technical
GraphicsCard:
Intel Corporation Alder Lake-UP3 GT2 [Iris Xe Graphics] [8086:46a8] (rev 0c)
(prog-if 00 [VGA controller])
Subsystem: Samsung Electronics Co Ltd Alder Lake-UP3 GT2 [Iris Xe
Graphics] [144d:c1c6]
InstallationDate: Installed on 2023-11-13 (15 days ago)
InstallationMedia: Ubuntu 23.10.1 "Mantic Minotaur" - Release amd64
(20231016.1)
MachineType: {report['dmi.sys.vendor']} {report['dmi.product.name']}
ProcEnviron:
LANG=it_IT.UTF-8
PATH=(custom, no user)
SHELL=/bin/bash
XDG_RUNTIME_DIR=
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-6.5.0-10-generic
root=UUID=681212a7-b32a-4fbf-a9a1-b51bef0216f7 ro quiet splash i915.enable_dc=0
intel_idle.max_cstate=2 vt.handoff=7
SourcePackage: xorg
Symptom: display
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 07/26/2023
dmi.bios.release: 5.25
dmi.bios.vendor: American Megatrends International, LLC.
dmi.bios.version: P13CFG.039.230726.HQ
dmi.board.asset.tag: No Asset Tag
dmi.board.name: NP750XED-KC2IT
dmi.board.vendor: SAMSUNG ELECTRONICS CO., LTD.
dmi.board.version: SAMSUNG_SW_REVISION_12345+0.0.
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: SAMSUNG ELECTRONICS CO., LTD.
dmi.chassis.version: N/A
dmi.modalias:
dmi:bvnAmericanMegatrendsInternational,LLC.:bvrP13CFG.039.230726.HQ:bd07/26/2023:br5.25:svnSAMSUNGELECTRONICSCO.,LTD.:pn750XED:pvrP13CFG:rvnSAMSUNGELECTRONICSCO.,LTD.:rnNP750XED-KC2IT:rvrSAMSUNG_SW_REVISION_12345+0.0.:cvnSAMSUNGELECTRONICSCO.,LTD.:ct10:cvrN/A:skuSCAI-A5A5-A5A5-ADLP-PCFG:
dmi.product.family: Galaxy Book2
dmi.product.name: 750XED
dmi.product.sku: SCAI-A5A5-A5A5-ADLP-PCFG
dmi.product.version: P13CFG
dmi.sys.vendor: SAMSUNG ELECTRONICS CO., LTD.
version.compiz: compiz N/A
version.libdrm2: libdrm2 2.4.115-1
version.libgl1-mesa-dri: libgl1-mesa-dri 23.2.1-1ubuntu3
version.libgl1-mesa-glx: libgl1-mesa-glx N/A
version.xserver-xorg-core: xserver-xorg-core 2:21.1.7-3ubuntu2.1
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:19.1.0-3
version.xserver-xorg-video-intel: xserver-xorg-video-intel
2:2.99.917+git20210115-1
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau
1:1.0.17-2build1
To manage notifications about this bug go to:
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/2045072/+subscriptions
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Re: [Kernel-packages] [Bug 2045072] Re: [Samsung Galaxy Book2 750XED] Screen goes black
Yes I think the PC is sleeping, because often I can turn the screen on just
by pressing some key (not always, but the machine is on). Sometimes I can
see the cursor flashing.
I found a solution on Internet where they said "The problem was a
combination of a bug in the handling of closing/opening the laptop lid and
a kernel compatibility issue with the new 12th gen intel hardware"
and the solution (still working, but if I close the lid doesn't sleep!) is
on changing some settings in grub file and in logind.conf file.
from "GRUB_CMDLINE_LINUX_DEFAULT="quiet splash"
to "GRUB_CMDLINE_LINUX_DEFAULT="quiet splash i915.enable_dc=0
intel_idle.max_cstate=2"
then add to the file /etc/systemd/logind.conf
the instructions:
HandleLidSwitch=ignore
HandleLidSwitchExternalPower=ignore
HandleLidSwitchDocked=ignore
--
You received this bug notification because you are a member of Kernel
Packages, which is subscribed to linux in Ubuntu.
https://bugs.launchpad.net/bugs/2045072
Title:
[Samsung Galaxy Book2 750XED] Screen goes black
Status in linux package in Ubuntu:
Incomplete
Bug description:
I had to set nomode parameter to avoid the screen become dark and then
change the line of the file /etc/default/grub
from "GRUB_CMDLINE_LINUX_DEFAULT="quiet splash"
to "GRUB_CMDLINE_LINUX_DEFAULT="quiet splash i915.enable_dc=0
intel_idle.max_cstate=2"
then add to the file /etc/systemd/logind.conf
the instructions:
HandleLidSwitch=ignore
HandleLidSwitchExternalPower=ignore
HandleLidSwitchDocked=ignore
ProblemType: Bug
DistroRelease: Ubuntu 23.10
Package: xorg 1:7.7+23ubuntu2
ProcVersionSignature: Ubuntu 6.5.0-10.10-generic 6.5.3
Uname: Linux 6.5.0-10-generic x86_64
ApportVersion: 2.27.0-0ubuntu5
Architecture: amd64
BootLog: Error: [Errno 13] Permesso negato: '/var/log/boot.log'
CasperMD5CheckResult: pass
CompositorRunning: None
CurrentDesktop: ubuntu:GNOME
Date: Tue Nov 28 22:00:43 2023
DistUpgraded: Fresh install
DistroCodename: mantic
DistroVariant: ubuntu
ExtraDebuggingInterest: Yes, if not too technical
GraphicsCard:
Intel Corporation Alder Lake-UP3 GT2 [Iris Xe Graphics] [8086:46a8] (rev 0c)
(prog-if 00 [VGA controller])
Subsystem: Samsung Electronics Co Ltd Alder Lake-UP3 GT2 [Iris Xe
Graphics] [144d:c1c6]
InstallationDate: Installed on 2023-11-13 (15 days ago)
InstallationMedia: Ubuntu 23.10.1 "Mantic Minotaur" - Release amd64
(20231016.1)
MachineType: {report['dmi.sys.vendor']} {report['dmi.product.name']}
ProcEnviron:
LANG=it_IT.UTF-8
PATH=(custom, no user)
SHELL=/bin/bash
XDG_RUNTIME_DIR=
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-6.5.0-10-generic
root=UUID=681212a7-b32a-4fbf-a9a1-b51bef0216f7 ro quiet splash i915.enable_dc=0
intel_idle.max_cstate=2 vt.handoff=7
SourcePackage: xorg
Symptom: display
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 07/26/2023
dmi.bios.release: 5.25
dmi.bios.vendor: American Megatrends International, LLC.
dmi.bios.version: P13CFG.039.230726.HQ
dmi.board.asset.tag: No Asset Tag
dmi.board.name: NP750XED-KC2IT
dmi.board.vendor: SAMSUNG ELECTRONICS CO., LTD.
dmi.board.version: SAMSUNG_SW_REVISION_12345+0.0.
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: SAMSUNG ELECTRONICS CO., LTD.
dmi.chassis.version: N/A
dmi.modalias:
dmi:bvnAmericanMegatrendsInternational,LLC.:bvrP13CFG.039.230726.HQ:bd07/26/2023:br5.25:svnSAMSUNGELECTRONICSCO.,LTD.:pn750XED:pvrP13CFG:rvnSAMSUNGELECTRONICSCO.,LTD.:rnNP750XED-KC2IT:rvrSAMSUNG_SW_REVISION_12345+0.0.:cvnSAMSUNGELECTRONICSCO.,LTD.:ct10:cvrN/A:skuSCAI-A5A5-A5A5-ADLP-PCFG:
dmi.product.family: Galaxy Book2
dmi.product.name: 750XED
dmi.product.sku: SCAI-A5A5-A5A5-ADLP-PCFG
dmi.product.version: P13CFG
dmi.sys.vendor: SAMSUNG ELECTRONICS CO., LTD.
version.compiz: compiz N/A
version.libdrm2: libdrm2 2.4.115-1
version.libgl1-mesa-dri: libgl1-mesa-dri 23.2.1-1ubuntu3
version.libgl1-mesa-glx: libgl1-mesa-glx N/A
version.xserver-xorg-core: xserver-xorg-core 2:21.1.7-3ubuntu2.1
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:19.1.0-3
version.xserver-xorg-video-intel: xserver-xorg-video-intel
2:2.99.917+git20210115-1
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau
1:1.0.17-2build1
To manage notifications about this bug go to:
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/2045072/+subscriptions
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[Kernel-packages] [Bug 2045072] Re: [Samsung Galaxy Book2 750XED] Screen goes black
Thanks. It sounds like perhaps the laptop lid switch or LCD backlight
are misbehaving.
When the screen goes black, do you notice if:
* The machine is sleeping (power light has changed); or
* There is still a picture on screen you can see with a flashlight only.
Either way, please try the kernel parameter:
acpi_backlight=vendor
** Summary changed:
- Bug on galaky book2 750xed
+ [Samsung Galaxy Book2 750XED] Screen goes black
** Package changed: ubuntu => linux (Ubuntu)
--
You received this bug notification because you are a member of Kernel
Packages, which is subscribed to linux in Ubuntu.
https://bugs.launchpad.net/bugs/2045072
Title:
[Samsung Galaxy Book2 750XED] Screen goes black
Status in linux package in Ubuntu:
Incomplete
Bug description:
I had to set nomode parameter to avoid the screen become dark and then
change the line of the file /etc/default/grub
from "GRUB_CMDLINE_LINUX_DEFAULT="quiet splash"
to "GRUB_CMDLINE_LINUX_DEFAULT="quiet splash i915.enable_dc=0
intel_idle.max_cstate=2"
then add to the file /etc/systemd/logind.conf
the instructions:
HandleLidSwitch=ignore
HandleLidSwitchExternalPower=ignore
HandleLidSwitchDocked=ignore
ProblemType: Bug
DistroRelease: Ubuntu 23.10
Package: xorg 1:7.7+23ubuntu2
ProcVersionSignature: Ubuntu 6.5.0-10.10-generic 6.5.3
Uname: Linux 6.5.0-10-generic x86_64
ApportVersion: 2.27.0-0ubuntu5
Architecture: amd64
BootLog: Error: [Errno 13] Permesso negato: '/var/log/boot.log'
CasperMD5CheckResult: pass
CompositorRunning: None
CurrentDesktop: ubuntu:GNOME
Date: Tue Nov 28 22:00:43 2023
DistUpgraded: Fresh install
DistroCodename: mantic
DistroVariant: ubuntu
ExtraDebuggingInterest: Yes, if not too technical
GraphicsCard:
Intel Corporation Alder Lake-UP3 GT2 [Iris Xe Graphics] [8086:46a8] (rev 0c)
(prog-if 00 [VGA controller])
Subsystem: Samsung Electronics Co Ltd Alder Lake-UP3 GT2 [Iris Xe
Graphics] [144d:c1c6]
InstallationDate: Installed on 2023-11-13 (15 days ago)
InstallationMedia: Ubuntu 23.10.1 "Mantic Minotaur" - Release amd64
(20231016.1)
MachineType: {report['dmi.sys.vendor']} {report['dmi.product.name']}
ProcEnviron:
LANG=it_IT.UTF-8
PATH=(custom, no user)
SHELL=/bin/bash
XDG_RUNTIME_DIR=
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-6.5.0-10-generic
root=UUID=681212a7-b32a-4fbf-a9a1-b51bef0216f7 ro quiet splash i915.enable_dc=0
intel_idle.max_cstate=2 vt.handoff=7
SourcePackage: xorg
Symptom: display
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 07/26/2023
dmi.bios.release: 5.25
dmi.bios.vendor: American Megatrends International, LLC.
dmi.bios.version: P13CFG.039.230726.HQ
dmi.board.asset.tag: No Asset Tag
dmi.board.name: NP750XED-KC2IT
dmi.board.vendor: SAMSUNG ELECTRONICS CO., LTD.
dmi.board.version: SAMSUNG_SW_REVISION_12345+0.0.
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: SAMSUNG ELECTRONICS CO., LTD.
dmi.chassis.version: N/A
dmi.modalias:
dmi:bvnAmericanMegatrendsInternational,LLC.:bvrP13CFG.039.230726.HQ:bd07/26/2023:br5.25:svnSAMSUNGELECTRONICSCO.,LTD.:pn750XED:pvrP13CFG:rvnSAMSUNGELECTRONICSCO.,LTD.:rnNP750XED-KC2IT:rvrSAMSUNG_SW_REVISION_12345+0.0.:cvnSAMSUNGELECTRONICSCO.,LTD.:ct10:cvrN/A:skuSCAI-A5A5-A5A5-ADLP-PCFG:
dmi.product.family: Galaxy Book2
dmi.product.name: 750XED
dmi.product.sku: SCAI-A5A5-A5A5-ADLP-PCFG
dmi.product.version: P13CFG
dmi.sys.vendor: SAMSUNG ELECTRONICS CO., LTD.
version.compiz: compiz N/A
version.libdrm2: libdrm2 2.4.115-1
version.libgl1-mesa-dri: libgl1-mesa-dri 23.2.1-1ubuntu3
version.libgl1-mesa-glx: libgl1-mesa-glx N/A
version.xserver-xorg-core: xserver-xorg-core 2:21.1.7-3ubuntu2.1
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:19.1.0-3
version.xserver-xorg-video-intel: xserver-xorg-video-intel
2:2.99.917+git20210115-1
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau
1:1.0.17-2build1
To manage notifications about this bug go to:
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/2045072/+subscriptions
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Mailing list: https://launchpad.net/~kernel-packages
Post to : kernel-packages@lists.launchpad.net
Unsubscribe : https://launchpad.net/~kernel-packages
More help : https://help.launchpad.net/ListHelp
