Re: [LegacyUG] Error Messages after trying to do file maintenance

[Bob Austen]

Hi Caren,



I seems that there are several that are experiencing ‘Error 3265”.  There have 
been several comments on this.  The simplest is to boot you computer in safe 
mode and do the Check/Repair.  I haven’t tried this yet.



I hope you have better luck than I have had with Legacy Support and this issue.



This is the only response I have had (below).  I was given a ‘ticket number’ 
but no answer. That was a month ago!

Your ticket has been received and has been assigned a ticket number of 
[293-25DFF55E-016E].  Please keep this ticket number for your records and 
include it in the subject (including brackets) of all future emails regarding 
this issue.

A Legacy representative will address and respond to your question/comment in a 
timely and helpful manner. If your concern is resolved before we respond, you 
may close this ticket by clicking on the "View this Ticket Online" link below.

View this Ticket Online 


Thank you,
Technical Support
www.LegacyFamilyTree.com

  _

From: "Bob Austen" 
Sent: Wednesday, February 19, 2020 6:32 AM
To: "Legacy Family Tree Support" 
Subject: File Maintenance

Hi Support,



I can no longer do File Maintenance on my tree.



Either nothing happens after the Maintenance pop up box or I get Error 3265.



I have written to you two time regarding this.  Would you please at least 
acknowledge that my email is being received?



Many thanks,



Robert Austen









From: LegacyUserGroup [mailto:legacyusergroup-boun...@legacyusers.com] On 
Behalf Of Cathy Pinner
Sent: Saturday, March 7, 2020 3:15 PM
To: Legacy User Group
Subject: Re: [LegacyUG] Error Messages after trying to do file maintenance



Caren

I suggest you contact Support for help with this set of errors.
supp...@legacyfamilytree.com

Next time, don't leave it so long between doing File Maintenance - Check/Repair.
It really is necessary for keeping your database healthy.

You should have a backup and can restore the backup if anything does happen to 
go wrong in the process.

Cathy

Caren Flack wrote:




Can someone help me or do I need tech support
I watched video of G. R. and decided to do as he suggested. So, I went
to file maintenance and clicked check/repair. When I tried to get back
in I received error 3265. I checked this out and it said to upgrade. I
tried but it said Legacy14.dbm missing.

I tried to put it back in from recycle and can now get into Legacy.
However, errors abound cannot open profile, error 53, problem red mark
will not access problem. Cannot access a file in Legacy 8? I also
cannot use file maintenance to check/repair. I had to go in and redo
my options. I stopped trying to fix it and will hope it can be fixed.
My computer uses Windows 7, Firefox for internet, Legacy 9.



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Re: [LegacyUG] Error Messages after trying to do file maintenance

[Cathy Pinner]

Caren

I suggest you contact Support for help with this set of errors.
supp...@legacyfamilytree.com

Next time, don't leave it so long between doing File Maintenance - 
Check/Repair.

It really is necessary for keeping your database healthy.

You should have a backup and can restore the backup if anything does 
happen to go wrong in the process.


Cathy

Caren Flack wrote:


Can someone help me or do I need tech support
I watched video of G. R. and decided to do as he suggested. So, I went
to file maintenance and clicked check/repair. When I tried to get back
in I received error 3265. I checked this out and it said to upgrade. I
tried but it said Legacy14.dbm missing.

I tried to put it back in from recycle and can now get into Legacy.
However, errors abound cannot open profile, error 53, problem red mark
will not access problem. Cannot access a file in Legacy 8? I also
cannot use file maintenance to check/repair. I had to go in and redo
my options. I stopped trying to fix it and will hope it can be fixed.
My computer uses Windows 7, Firefox for internet, Legacy 9.

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Archives at:
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[LegacyUG] Error Messages after trying to do file maintenance

[Caren Flack]

Can someone help me or do I need tech support

 

I watched video of G. R. and decided to do as he suggested. So, I went to file maintenance and clicked check/repair. When I tried to get back in I received error 3265. I checked this out and it said to upgrade. I tried but it said Legacy14.dbm missing.


I tried to put it back in from recycle and can now get into Legacy. However, errors abound cannot open profile, error 53, problem red mark will not access problem. Cannot access a file in Legacy 8? I also cannot use file maintenance to check/repair. I had to go in and redo my options. I stopped trying to fix it and will hope it can be fixed.

 

My computer uses Windows 7, Firefox for internet, Legacy 9.

 

 

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