Re: [LegacyUG] protection for Legacy program in PC

[Jack Reynolds]

Thank you Kevin and Chris for your information.  I was kind of hoping there
was another way. I am also a big believer in Backups and the 3-2-1 system.
I am going to look into your suggestions for my use.

Jack

On Sat, Apr 2, 2022 at 12:14 PM Chris Hill 
wrote:

> Yes, it does suggest that they wiped the existing partition and
> reinstalled Windows from fresh. The normal Windows recovery for Win 10 does
> include the option of retaining all of your own data and just leaving you
> with the option to reinstall your programs.
>
> As a standard I create my files onto a separate hard drive away from the
> Windows install drive and rerouted the /Users/me folder to it. And always
> make backups to an external USB device; I would not use OneDrive etc except
> as a means of transferring files elsewhere.
>
> Regards
>
> Chris
>
> -- Original Message --
> From: "Kevin Ferguson" 
> To: "Legacy User Group" 
> Sent: 02/04/2022 17:04:42
> Subject: Re: [LegacyUG] protection for Legacy program in PC
>
> Hello Jack,
>
> Sadly, there is no way to protect against these things other than the
> actions you have already taken...backups. The only other advice I can give
> is to have a directory with all your "setup" files in it. I have one named
> "Installed PC Software" which gets backed up to external storage every
> week. Iy has Legacy 9.0 setup file in it along with all the other software
> I have installed in it.
>
> I suspect that when they re-installed Windoze they did so by overwriting
> the existing partition so your data was lost. I have to say that I haven't
> had any BSOD with Windoze 10, but that doesn't help you.
>
> I can't stress enough to people how to follow the 3, 2, 1 backup
> strategy...3 backups, 2 different device type, 1 off site (could be a web
> site ie OneDrive etc). Personally, I run several websites so I have
> unlimited webspace that I back my system up too.
>
> Sorry for your issues.
>
> Best regard
>
> Kevin
>
> www.abbydalesystems.com
>
>
> Numbers 6:24-26
> --
> *From:* LegacyUserGroup  on
> behalf of Jack Reynolds 
> *Sent:* Saturday, April 2, 2022 10:21 AM
> *To:* Legacy user group 
> *Subject:* [LegacyUG] protection for Legacy program in PC
>
> I'll ask my  question first and then give you the circumstances under
> which my problem happened.
> Question: Is there any way to protect the Legacy Program on my PC when
> Windows Support has to uninstall/reinstall my windows 10 because of a
> blue screen crash?
>
> My new laptop PC is 2 months old and I have had 6 blue Screen crashes. The
> manufacturer, Geek squad and Windows Support have all tested the PC.
> Windows Support as part of their process uninstalled and reinstalled
> Windows 10. This left my Legacy 9 with all updates in very bad condition.
> My Deluxe version was gone and the standard version didn't show any family
> files left in it. I restored deluxe through my Customer number and was able
> to restore my family files. The process also deleted Legacy Family Tree
> backups. I have always had backups. OneDrive cloud storage and backups on
> plug in drives. It wasn't an easy talk finding everything but I did manage
> to restore files, etc.
>
> I plan to go back to the manufacturer and get a refund on the return of
> the PC. I would like to know what can be done to protect Legacy program and
> its files if I ever have to have this done again.
>
> Any ideas concerning this would be appreciated.
>
> Jack Reynolds
>
> --
>
> LegacyUserGroup mailing list
> LegacyUserGroup@legacyusers.com
> To manage your subscription and unsubscribe
> http://legacyusers.com/mailman/listinfo/legacyusergroup_legacyusers.com
> Archives at:
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>
-- 

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Re: [LegacyUG] protection for Legacy program in PC

[Chris Hill]

Yes, it does suggest that they wiped the existing partition and 
reinstalled Windows from fresh. The normal Windows recovery for Win 10 
does include the option of retaining all of your own data and just 
leaving you with the option to reinstall your programs.


As a standard I create my files onto a separate hard drive away from the 
Windows install drive and rerouted the /Users/me folder to it. And 
always make backups to an external USB device; I would not use OneDrive 
etc except as a means of transferring files elsewhere.


Regards

Chris

-- Original Message --
From: "Kevin Ferguson" 
To: "Legacy User Group" 
Sent: 02/04/2022 17:04:42
Subject: Re: [LegacyUG] protection for Legacy program in PC


Hello Jack,

Sadly, there is no way to protect against these things other than the 
actions you have already taken...backups. The only other advice I can 
give is to have a directory with all your "setup" files in it. I have 
one named "Installed PC Software" which gets backed up to external 
storage every week. Iy has Legacy 9.0 setup file in it along with all 
the other software I have installed in it.


I suspect that when they re-installed Windoze they did so by 
overwriting the existing partition so your data was lost. I have to say 
that I haven't had any BSOD with Windoze 10, but that doesn't help you.


I can't stress enough to people how to follow the 3, 2, 1 backup 
strategy...3 backups, 2 different device type, 1 off site (could be a 
web site ie OneDrive etc). Personally, I run several websites so I have 
unlimited webspace that I back my system up too.


Sorry for your issues.

Best regard

Kevin

www.abbydalesystems.com



Numbers 6:24-26


From: LegacyUserGroup  on 
behalf of Jack Reynolds 

Sent: Saturday, April 2, 2022 10:21 AM
To: Legacy user group 
Subject: [LegacyUG] protection for Legacy program in PC

I'll ask my  question first and then give you the circumstances under 
which my problem happened.
Question: Is there any way to protect the Legacy Program on my PC when 
Windows Support has to uninstall/reinstall my windows 10 because of a 
blue screen crash?


My new laptop PC is 2 months old and I have had 6 blue Screen crashes. 
The manufacturer, Geek squad and Windows Support have all tested the 
PC. Windows Support as part of their process uninstalled and 
reinstalled Windows 10. This left my Legacy 9 with all updates in very 
bad condition. My Deluxe version was gone and the standard version 
didn't show any family files left in it. I restored deluxe through my 
Customer number and was able to restore my family files. The process 
also deleted Legacy Family Tree backups. I have always had backups. 
OneDrive cloud storage and backups on plug in drives. It wasn't an easy 
talk finding everything but I did manage to restore files, etc.


I plan to go back to the manufacturer and get a refund on the return of 
the PC. I would like to know what can be done to protect Legacy program 
and its files if I ever have to have this done again.


Any ideas concerning this would be appreciated.

Jack Reynolds-- 

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Re: [LegacyUG] protection for Legacy program in PC

[Kevin Ferguson]

Hello Jack,

Sadly, there is no way to protect against these things other than the actions 
you have already taken...backups. The only other advice I can give is to have a 
directory with all your "setup" files in it. I have one named "Installed PC 
Software" which gets backed up to external storage every week. Iy has Legacy 
9.0 setup file in it along with all the other software I have installed in it.

I suspect that when they re-installed Windoze they did so by overwriting the 
existing partition so your data was lost. I have to say that I haven't had any 
BSOD with Windoze 10, but that doesn't help you.

I can't stress enough to people how to follow the 3, 2, 1 backup strategy...3 
backups, 2 different device type, 1 off site (could be a web site ie OneDrive 
etc). Personally, I run several websites so I have unlimited webspace that I 
back my system up too.

Sorry for your issues.

Best regard

Kevin


www.abbydalesystems.com


Numbers 6:24-26


From: LegacyUserGroup  on behalf of 
Jack Reynolds 
Sent: Saturday, April 2, 2022 10:21 AM
To: Legacy user group 
Subject: [LegacyUG] protection for Legacy program in PC

I'll ask my  question first and then give you the circumstances under which my 
problem happened.
Question: Is there any way to protect the Legacy Program on my PC when Windows 
Support has to uninstall/reinstall my windows 10 because of a blue screen crash?

My new laptop PC is 2 months old and I have had 6 blue Screen crashes. The 
manufacturer, Geek squad and Windows Support have all tested the PC. Windows 
Support as part of their process uninstalled and reinstalled Windows 10. This 
left my Legacy 9 with all updates in very bad condition. My Deluxe version was 
gone and the standard version didn't show any family files left in it. I 
restored deluxe through my Customer number and was able to restore my family 
files. The process also deleted Legacy Family Tree backups. I have always had 
backups. OneDrive cloud storage and backups on plug in drives. It wasn't an 
easy talk finding everything but I did manage to restore files, etc.

I plan to go back to the manufacturer and get a refund on the return of the PC. 
I would like to know what can be done to protect Legacy program and its files 
if I ever have to have this done again.

Any ideas concerning this would be appreciated.

Jack Reynolds
-- 

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LegacyUserGroup@legacyusers.com
To manage your subscription and unsubscribe 
http://legacyusers.com/mailman/listinfo/legacyusergroup_legacyusers.com
Archives at:
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[LegacyUG] protection for Legacy program in PC

[Jack Reynolds]

I'll ask my  question first and then give you the circumstances under which
my problem happened.
Question: Is there any way to protect the Legacy Program on my PC when
Windows Support has to uninstall/reinstall my windows 10 because of a
blue screen crash?

My new laptop PC is 2 months old and I have had 6 blue Screen crashes. The
manufacturer, Geek squad and Windows Support have all tested the PC.
Windows Support as part of their process uninstalled and reinstalled
Windows 10. This left my Legacy 9 with all updates in very bad condition.
My Deluxe version was gone and the standard version didn't show any family
files left in it. I restored deluxe through my Customer number and was able
to restore my family files. The process also deleted Legacy Family Tree
backups. I have always had backups. OneDrive cloud storage and backups on
plug in drives. It wasn't an easy talk finding everything but I did manage
to restore files, etc.

I plan to go back to the manufacturer and get a refund on the return of the
PC. I would like to know what can be done to protect Legacy program and its
files if I ever have to have this done again.

Any ideas concerning this would be appreciated.

Jack Reynolds
-- 

LegacyUserGroup mailing list
LegacyUserGroup@legacyusers.com
To manage your subscription and unsubscribe 
http://legacyusers.com/mailman/listinfo/legacyusergroup_legacyusers.com
Archives at:
http://www.mail-archive.com/legacyusergroup@legacyusers.com/