Re: [LegacyUG] Unable to Print individual report

2023-06-13 Thread Cathy Pinner 

Ian,
Have you updated Legacy? There was a problem like this a while back with 
newly added people.
Have you restarted your computer again. Sometimes a Windows update 
doesn't bed in properly before another restart.

Have you run File > File Maintenance> Check/Repair in Legacy?

If you've done all that and still have the problem, ask Support. 
supp...@legacyfamilytree.com


Cathy


irhock...@xtra.co.nz 
Wednesday, 14 June 2023 10:10

Brian,

Just checked, had a Microsoft update today and checked Office 365 for 
updates.


Download and installed all Microsoft and Office 365 updates. Restarted 
Windows etc.


No change – problem only affects the three latest added individuals on 
“Individuals” tab and reluctant to add more until this is fixed.


All the other tabs for reports Preview and Print are fine for _all_ 
individuals.


Cheers

Ian

*From:*LegacyUserGroup  *On 
Behalf Of *Ian Macaulay

*Sent:* Wednesday, June 14, 2023 12:14 PM
*To:* Legacy User Group 
*Subject:* Re: [LegacyUG] Unable to Print individual report

I usually have to do a microsoft update to get printing back.  Do you 
have an update pending?


On Tue, Jun 13, 2023 at 6:37 PM > wrote:




--

  ICMac Sales:     Hobby consultant (1986r.)

Office hours:   10:00 Am - 5:00 PM  most days

              Macaulay Genealogy
                 Family Matters
      Ian Macaulay    of Carp, Ontario



Brian Kelly 
Tuesday, 13 June 2023 23:32
It would help a lot if you gave us more information on what happens 
when you try to print the report for those three people.
Do you get an error message? Is the report garbled or does it contain 
errors? every bit of information on the difficulty will help those 
trying to come to your aid.


Brian Kelly






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Re: [LegacyUG] Unable to Print individual report

2023-06-13 Thread irhocking 
Brian,

 

Just checked, had a Microsoft update today and checked Office 365 for updates.

Download and installed all Microsoft and Office 365 updates. Restarted Windows 
etc.

No change – problem only affects the three latest added individuals on 
“Individuals” tab and reluctant to add more until this is fixed.

All the other tabs for reports Preview and Print are fine for all individuals.

 



 

Cheers

 

Ian

 

From: LegacyUserGroup  On Behalf Of 
Ian Macaulay
Sent: Wednesday, June 14, 2023 12:14 PM
To: Legacy User Group 
Subject: Re: [LegacyUG] Unable to Print individual report

 

I usually have to do a microsoft update to get printing back.  Do you have an 
update pending?

 

On Tue, Jun 13, 2023 at 6:37 PM mailto:irhock...@xtra.co.nz> > wrote:

Running Windows 10.
No error message, windows " blue round" working icon for a couple of seconds, 
and nothing happens - normally preview would appear on screen.
I tried creating a text file, saves ok, but when opened it is blank - no 
information.
I tried creating a pdf file, asks for name and location, but does not create a 
file.

Thanks,

Ian Hocking

-Original Message-
From: LegacyUserGroup mailto:legacyusergroup-boun...@legacyusers.com> > On Behalf Of Brian Kelly
Sent: Wednesday, June 14, 2023 3:33 AM
To: legacyusergroup@legacyusers.com  
Subject: Re: [LegacyUG] Unable to Print individual report

It would help a lot if you gave us more information on what happens when you 
try to print the report for those three people.
Do you get an error message? Is the report garbled or does it contain errors? 
every bit of information on the difficulty will help those trying to come to 
your aid.

Brian Kelly

On 12-Jun-23 11:47 p.m., irhock...@xtra.co.nz   
wrote:
> The last three individuals I have added to Legacy in the last week I 
> cannot review or print the “Individual Report”, all other reports for 
> these three individuals preview/print okay.
> 
> No problem with other individuals (over 10,000) and I use/add to 
> legacy every day (and backup).
> 
> I have the latest Deluxe Edition, Build 9.0.0.433 installed and been 
> using the program since Legacy 5 and never had this problem before.
> 
> Any help suggestions?
> 
> Regards,
> 
> Ian Hocking
> 
> 

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-- 

  ICMac Sales: Hobby consultant (1986r.)

Office hours:   10:00 Am - 5:00 PM  most days

  Macaulay Genealogy
 Family Matters
  Ian Macaulayof Carp, Ontario

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[LegacyUG] (no subject)

2023-06-13 Thread Stephen Benjamin via LegacyUserGroup 


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Re: [LegacyUG] Unable to Print individual report

2023-06-13 Thread Ian Macaulay 
I usually have to do a microsoft update to get printing back.  Do you have
an update pending?

On Tue, Jun 13, 2023 at 6:37 PM  wrote:

> Running Windows 10.
> No error message, windows " blue round" working icon for a couple of
> seconds, and nothing happens - normally preview would appear on screen.
> I tried creating a text file, saves ok, but when opened it is blank - no
> information.
> I tried creating a pdf file, asks for name and location, but does not
> create a file.
>
> Thanks,
>
> Ian Hocking
>
> -Original Message-
> From: LegacyUserGroup  On Behalf
> Of Brian Kelly
> Sent: Wednesday, June 14, 2023 3:33 AM
> To: legacyusergroup@legacyusers.com
> Subject: Re: [LegacyUG] Unable to Print individual report
>
> It would help a lot if you gave us more information on what happens when
> you try to print the report for those three people.
> Do you get an error message? Is the report garbled or does it contain
> errors? every bit of information on the difficulty will help those trying
> to come to your aid.
>
> Brian Kelly
>
> On 12-Jun-23 11:47 p.m., irhock...@xtra.co.nz wrote:
> > The last three individuals I have added to Legacy in the last week I
> > cannot review or print the “Individual Report”, all other reports for
> > these three individuals preview/print okay.
> >
> > No problem with other individuals (over 10,000) and I use/add to
> > legacy every day (and backup).
> >
> > I have the latest Deluxe Edition, Build 9.0.0.433 installed and been
> > using the program since Legacy 5 and never had this problem before.
> >
> > Any help suggestions?
> >
> > Regards,
> >
> > Ian Hocking
> >
> >
>
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-- 
  ICMac Sales: Hobby consultant (1986r.)
Office hours:   10:00 Am - 5:00 PM  most days
  Macaulay Genealogy
 Family Matters
  Ian Macaulayof Carp, Ontario
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Re: [LegacyUG] Unable to Print individual report

2023-06-13 Thread irhocking 
Running Windows 10.
No error message, windows " blue round" working icon for a couple of seconds, 
and nothing happens - normally preview would appear on screen.
I tried creating a text file, saves ok, but when opened it is blank - no 
information.
I tried creating a pdf file, asks for name and location, but does not create a 
file.

Thanks,

Ian Hocking

-Original Message-
From: LegacyUserGroup  On Behalf Of 
Brian Kelly
Sent: Wednesday, June 14, 2023 3:33 AM
To: legacyusergroup@legacyusers.com
Subject: Re: [LegacyUG] Unable to Print individual report

It would help a lot if you gave us more information on what happens when you 
try to print the report for those three people.
Do you get an error message? Is the report garbled or does it contain errors? 
every bit of information on the difficulty will help those trying to come to 
your aid.

Brian Kelly

On 12-Jun-23 11:47 p.m., irhock...@xtra.co.nz wrote:
> The last three individuals I have added to Legacy in the last week I 
> cannot review or print the “Individual Report”, all other reports for 
> these three individuals preview/print okay.
> 
> No problem with other individuals (over 10,000) and I use/add to 
> legacy every day (and backup).
> 
> I have the latest Deluxe Edition, Build 9.0.0.433 installed and been 
> using the program since Legacy 5 and never had this problem before.
> 
> Any help suggestions?
> 
> Regards,
> 
> Ian Hocking
> 
> 

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Re: [LegacyUG] Unable to Print individual report

2023-06-13 Thread Brian Kelly 
It would help a lot if you gave us more information on what happens when 
you try to print the report for those three people.
Do you get an error message? Is the report garbled or does it contain 
errors? every bit of information on the difficulty will help those 
trying to come to your aid.


Brian Kelly

On 12-Jun-23 11:47 p.m., irhock...@xtra.co.nz wrote:
The last three individuals I have added to Legacy in the last week I 
cannot review or print the “Individual Report”, all other reports for 
these three individuals preview/print okay.


No problem with other individuals (over 10,000) and I use/add to legacy 
every day (and backup).


I have the latest Deluxe Edition, Build 9.0.0.433 installed and been 
using the program since Legacy 5 and never had this problem before.


Any help suggestions?

Regards,

Ian Hocking




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