Re: [LegacyUG] Latest Update Issue

2020-10-28 Thread Ian Thomas 
Cathy – thanks, I have installed v368 now. I keep all prior versions of the 
installable – just in case I need to revert.

Possibly unavailability of printer – Windows does switch the printer to last 
used (I print as PDF from various docs, including web pages). But when my WiFi 
mono laser is offline, it notifies me and Windows caches the print stream. But 
I don’t know what Legacy’s start-up check for a printer is about (seems a silly 
thing to do).
In any case, only one of those freeze occasions involved the printer instance 
(I killed each with Task Manager, and looked).

I’ll see what happens. As I hinted, Legacy FT has not given me freeze or even 
slowness with my moderate sized database (few iamges, etc).

I.L. Thomas
83 Mackie Street, Victoria Park, Western Australia 6100

From: LegacyUserGroup  On Behalf Of 
Cathy Pinner
Sent: Wednesday, 28 October 2020 1:46 PM
To: Legacy User Group 
Subject: Re: [LegacyUG] Latest Update Issue

Ian,
For your information - the current release of Legacy is 9.0.0.368

There were a couple of issues with builds 361 and 362 but these have been fixed 
in 368.

Legacy checks for a printer when Legacy starts. There can be problems in 
Windows 10 if you are allowing Windows 10 to control the default printer as it 
switches to the last printer used. If that isn't available when you start 
Legacy, you can have problems. There is a setting in the Win 10 settings that 
allows you to uncheck that option.

Cathy

Ian Thomas wrote:


I have a similar issue with this version (9.0.0.339,  Deluxe)  - I
_never_ have problems with Legacy, over the last 4 years. This may be
a one-off?

This has happened twice in the last couple of days – I closed Legacy
with Windows 10 Task Manager. This time, I noticed that there was a
sub-entry in Task Manager indicating a problem with a printer driver.
I was not trying to print anything from Legacy at the time. That was
not so in the previous incident, a day or two ago.

In both cases, I could not start Legacy again after killing the
instances with Task Manager – I had to restart Windows.

Windows 10 v 2020 – I am not using the latest “Feature Update, 20H2”

I.L. Thomas

83 Mackie Street, Victoria Park, Western Australia 6100

*From:*LegacyUserGroup 
mailto:legacyusergroup-boun...@legacyusers.com>>
 *On
Behalf Of *Margaret Gagliardi
*Sent:* Thursday, 22 October 2020 8:32 AM
*To:* Legacy User Group 
mailto:LegacyUserGroup@legacyusers.com>>
*Subject:* [LegacyUG] Latest Update Issue

I just updated Legacy to the latest version and now when I try to
click on "Name List" it locks up Legacy and I have to shut down my PC
in order to clear it.  I have not been able to do anything else
because of this issue.  What do I do now?

Thanks Margaret

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Re: [LegacyUG] Latest Update Issue

2020-10-27 Thread Cathy Pinner 

Ian,
For your information - the current release of Legacy is 9.0.0.368

There were a couple of issues with builds 361 and 362 but these have 
been fixed in 368.


Legacy checks for a printer when Legacy starts. There can be problems in 
Windows 10 if you are allowing Windows 10 to control the default printer 
as it switches to the last printer used. If that isn't available when 
you start Legacy, you can have problems. There is a setting in the Win 
10 settings that allows you to uncheck that option.


Cathy

Ian Thomas wrote:


I have a similar issue with this version (9.0.0.339,  Deluxe)  - I
_never_ have problems with Legacy, over the last 4 years. This may be
a one-off?

This has happened twice in the last couple of days – I closed Legacy
with Windows 10 Task Manager. This time, I noticed that there was a
sub-entry in Task Manager indicating a problem with a printer driver.
I was not trying to print anything from Legacy at the time. That was
not so in the previous incident, a day or two ago.

In both cases, I could not start Legacy again after killing the
instances with Task Manager – I had to restart Windows.

Windows 10 v 2020 – I am not using the latest “Feature Update, 20H2”

I.L. Thomas

83 Mackie Street, Victoria Park, Western Australia 6100

*From:*LegacyUserGroup  *On
Behalf Of *Margaret Gagliardi
*Sent:* Thursday, 22 October 2020 8:32 AM
*To:* Legacy User Group 
*Subject:* [LegacyUG] Latest Update Issue

I just updated Legacy to the latest version and now when I try to
click on "Name List" it locks up Legacy and I have to shut down my PC
in order to clear it.  I have not been able to do anything else
because of this issue.  What do I do now?

Thanks Margaret


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Re: [LegacyUG] Latest Update Issue

2020-10-27 Thread Ian Thomas 
I have a similar issue with this version (9.0.0.339,  Deluxe)  - I never have 
problems with Legacy, over the last 4 years. This may be a one-off?

This has happened twice in the last couple of days – I closed Legacy with 
Windows 10 Task Manager. This time, I noticed that there was a sub-entry in 
Task Manager indicating a problem with a printer driver. I was not trying to 
print anything from Legacy at the time. That was not so in the previous 
incident, a day or two ago.

In both cases, I could not start Legacy again after killing the instances with 
Task Manager – I had to restart Windows.
Windows 10 v 2020 – I am not using the latest “Feature Update, 20H2”


I.L. Thomas
83 Mackie Street, Victoria Park, Western Australia 6100

From: LegacyUserGroup  On Behalf Of 
Margaret Gagliardi
Sent: Thursday, 22 October 2020 8:32 AM
To: Legacy User Group 
Subject: [LegacyUG] Latest Update Issue

I just updated Legacy to the latest version and now when I try to click on 
"Name List" it locks up Legacy and I have to shut down my PC in order to clear 
it.  I have not been able to do anything else because of this issue.  What do I 
do now?
Thanks Margaret
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Re: [LegacyUG] Latest Update Issue

2020-10-22 Thread Margaret Gagliardi 
Thanks Cathy,
It works perfectly this a.m. and even seems much faster.  I did not know
about task manager - I sure wish I was more computer literate, but this old
brain does not work as good as it used to.
Margaret

On Wed, Oct 21, 2020 at 11:31 PM Cathy Pinner  wrote:

> Margaret,
>
> Try Restarting your computer. That's a Restart, not a shutdown and later
> start unless you've turned off Fast Start.
>
> This is not the result of the update as it's not being discussed and
> there's no bug report on it.
>
> When Legacy freezes, you don't have to shut down your computer, you just
> shut down Legacy by using End Task in Windows Task Manager. In Windows
> 10, right click on the task bar and choose Task Manager from the right
> click menu. Then highlight Legacy in the list and click End Task.
>
> If restarting your computer doesn't clear it, I suggest you contact
> Support.
> supp...@legacyfamilytree.com
>
> Cathy
>
> > Margaret Gagliardi 
> > Thursday, 22 October 2020 8:32 AM
> > I just updated Legacy to the latest version and now when I try to
> > click on "Name List" it locks up Legacy and I have to shut down my PC
> > in order to clear it.  I have not been able to do anything else
> > because of this issue.  What do I do now?
> > Thanks Margaret
> >
> >
>
>
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Re: [LegacyUG] Latest Update Issue

2020-10-21 Thread Cathy Pinner 

Margaret,

Try Restarting your computer. That's a Restart, not a shutdown and later 
start unless you've turned off Fast Start.


This is not the result of the update as it's not being discussed and 
there's no bug report on it.


When Legacy freezes, you don't have to shut down your computer, you just 
shut down Legacy by using End Task in Windows Task Manager. In Windows 
10, right click on the task bar and choose Task Manager from the right 
click menu. Then highlight Legacy in the list and click End Task.


If restarting your computer doesn't clear it, I suggest you contact Support.
supp...@legacyfamilytree.com

Cathy


Margaret Gagliardi 
Thursday, 22 October 2020 8:32 AM
I just updated Legacy to the latest version and now when I try to 
click on "Name List" it locks up Legacy and I have to shut down my PC 
in order to clear it.  I have not been able to do anything else 
because of this issue.  What do I do now?

Thanks Margaret





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[LegacyUG] Latest Update Issue

2020-10-21 Thread Margaret Gagliardi 
I just updated Legacy to the latest version and now when I try to click on
"Name List" it locks up Legacy and I have to shut down my PC in order to
clear it.  I have not been able to do anything else because of this issue.
What do I do now?
Thanks Margaret
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