Re: [LegacyUG] Legacy won't open at all...Fatal

2017-07-03 Thread J.M. "Jay" Ingalls
I need to use Control-Alt-Delete frequently with Legacy 8 and 
"FamilySearch". Close the application. Sometimes I need to go to the 
"processes" and close the Legacy.exe process, also.


Try using the "Revo" program to delete Legacy after you have done a new 
install. Do the advanced uninstall. Have had good luck with that program.


Jay Ingalls

==


On 7/3/2017 2:06 PM, Stephen Benjamin via LegacyUserGroup


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[LegacyUG] Legacy won't open at all...Fatal

2017-07-03 Thread Stephen Benjamin via LegacyUserGroup
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providers will also work but you will have to give them a try.--- Begin Message ---
Has anyone ever experienced this?  
1) Legacy 9 Deluxe open and while I was creating a TO DO it suddenly FROZE.  
Cursor would move but nothing was responding...nothing in Legacy and nothing in 
any other program.
2) After waiting a few MINUTES I finally did a FORCED shut down of my computer.
3) When I attempted to reopen, it threw an error saying "The instruction at 
such and such referenced memory at such and such location.  The required data 
was not placed into memory because of an I/O error status of 0x022."
4) I've contacted Support at Legacy and they do not know any such problem.
5) I've Uninstalled the program 4 or 5 times using Legacy Support's 
instructions and reinstalled a freshly downloaded copy to no avail.
Can anyone advise on if they've seen this before and if they know a solution?
Steve--- End Message ---
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