RE: [LegacyUG] Geo Location Database

2014-11-30 Thread Michele/Support
Charles,
A couple of simple things to do to make sure that Legacy can see the Geo 
Location Database.  Close Legacy, reboot your computer, then start Legacy back 
up.  If that doesn't work reinstall the current update from here.

http://www.legacyfamilytree.com/DownloadUpdate.asp


Michele
Technical Support
mich...@legacyfamilytree.com
www.legacyfamilytree.com


-Original Message-
From: Charles Brasell [mailto:c.bras...@xtra.co.nz]
Sent: Saturday, November 29, 2014 8:09 PM
To: legacyusergroup@LegacyUsers.com
Subject: Re: [LegacyUG] Geo Location Database

Hello Sherry

Yes the 392Mb GeoDB is there

Charles





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RE: [LegacyUG] Geo Location Database

2014-11-30 Thread Michele/Support
You are very welcome :)

Michele
Technical Support
mich...@legacyfamilytree.com
www.legacyfamilytree.com

-Original Message-
From: Charles Brasell [mailto:c.bras...@xtra.co.nz]
Sent: Sunday, November 30, 2014 5:07 PM
To: legacyusergroup@LegacyUsers.com
Subject: Re: [LegacyUG] Geo Location Database

Hi Michele
Geo DB is connected now, I should have thought to reinstall Legacy Thank you 
Charles




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RE: [LegacyUG] Geo Location Database

2014-11-29 Thread Michele/Support
The first thing is to make sure it actually installed.   It installs into a 
hidden folder so you have to have hidden folders and files turned on in Windows 
to see it.

It is in C:\Program Data\Legacy Family Tree\GeoDB  (Program DATA not Files.  
This is a folder that is normally hidden)

Michele
Technical Support
mich...@legacyfamilytree.com
www.legacyfamilytree.com

-Original Message-
From: Charles Brasell [mailto:c.bras...@xtra.co.nz]
Sent: Friday, November 28, 2014 7:48 PM
To: legacyusergroup@LegacyUsers.com
Subject: Re: [LegacyUG] Geo Location Database

Hello Michele

Thank you for helping.

I downloaded the Geo Database and it appeared to install ok but nothing is 
happening when I click to search.
When I first installed it I got a message from Vista to say it may have a 
compatibility issue and to install using windows compatibility fixes,  so I did 
that - but  program not work.
I then reinstalled it without the compatibility fixes but still - no work.

The geo database is working in legacy 7.5 on the same computer.

Any further suggestions?

Charles Brasell


- Original Message -
From: Michele/Support mich...@legacyfamilytree.com
To: legacyusergroup@LegacyUsers.com
Sent: Saturday, November 29, 2014 1:53 AM
Subject: RE: [LegacyUG] Geo Location Database


Charles,
That message means that the Geo Location Database did not download completely.  
I will
send you a special link you can use via a private message.  You should be able 
to
download it fine from there.


Michele
Technical Support
mich...@legacyfamilytree.com
www.legacyfamilytree.com

-Original Message-
From: Charles Brasell [mailto:c.bras...@xtra.co.nz]
Sent: Friday, November 28, 2014 1:05 AM
To: legacyusergroup@LegacyUsers.com
Subject: [LegacyUG] Geo Location Database

Would like to download the Geo Database, Downloaded the installer , but the 
message says
not a valid Win32 application.

I'm using Vista 32 bit, is there another version

Charles Brasell




Legacy User Group guidelines:
http://www.LegacyFamilyTree.com/Etiquette.asp
Archived messages after Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyusers.com/
Archived messages from old mail server - before Nov. 21 2009:
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Online technical support: http://www.LegacyFamilyTree.com/Help.asp
Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our 
blog
(http://news.LegacyFamilyTree.com).
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(http://news.LegacyFamilyTree.com).
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Re: [LegacyUG] Geo Location Database

2014-11-29 Thread Charles Brasell
Hello Sherry

Yes the 392Mb GeoDB is there

Charles

- Original Message -
From: Michele/Support mich...@legacyfamilytree.com
To: legacyusergroup@LegacyUsers.com
Sent: Sunday, November 30, 2014 3:26 AM
Subject: RE: [LegacyUG] Geo Location Database


The first thing is to make sure it actually installed.   It installs into a 
hidden
folder so you have to have hidden folders and files turned on in Windows to see 
it.

It is in C:\Program Data\Legacy Family Tree\GeoDB  (Program DATA not Files.  
This is a
folder that is normally hidden)

Michele
Technical Support
mich...@legacyfamilytree.com
www.legacyfamilytree.com

-Original Message-
From: Charles Brasell [mailto:c.bras...@xtra.co.nz]
Sent: Friday, November 28, 2014 7:48 PM
To: legacyusergroup@LegacyUsers.com
Subject: Re: [LegacyUG] Geo Location Database

Hello Michele

Thank you for helping.

I downloaded the Geo Database and it appeared to install ok but nothing is 
happening
when I click to search.
When I first installed it I got a message from Vista to say it may have a 
compatibility
issue and to install using windows compatibility fixes,  so I did that - but  
program
not work.
I then reinstalled it without the compatibility fixes but still - no work.

The geo database is working in legacy 7.5 on the same computer.

Any further suggestions?

Charles Brasell


- Original Message -
From: Michele/Support mich...@legacyfamilytree.com
To: legacyusergroup@LegacyUsers.com
Sent: Saturday, November 29, 2014 1:53 AM
Subject: RE: [LegacyUG] Geo Location Database


Charles,
That message means that the Geo Location Database did not download completely.  
I will
send you a special link you can use via a private message.  You should be able 
to
download it fine from there.


Michele
Technical Support
mich...@legacyfamilytree.com
www.legacyfamilytree.com

-Original Message-
From: Charles Brasell [mailto:c.bras...@xtra.co.nz]
Sent: Friday, November 28, 2014 1:05 AM
To: legacyusergroup@LegacyUsers.com
Subject: [LegacyUG] Geo Location Database

Would like to download the Geo Database, Downloaded the installer , but the 
message says
not a valid Win32 application.

I'm using Vista 32 bit, is there another version

Charles Brasell




Legacy User Group guidelines:
http://www.LegacyFamilyTree.com/Etiquette.asp
Archived messages after Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyusers.com/
Archived messages from old mail server - before Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
Online technical support: http://www.LegacyFamilyTree.com/Help.asp
Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our 
blog
(http://news.LegacyFamilyTree.com).
To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp






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(http://news.LegacyFamilyTree.com).
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RE: [LegacyUG] Geo Location Database

2014-11-28 Thread Michele/Support
Charles,
That message means that the Geo Location Database did not download completely.  
I will send you a special link you can use via a private message.  You should 
be able to download it fine from there.


Michele
Technical Support
mich...@legacyfamilytree.com
www.legacyfamilytree.com

-Original Message-
From: Charles Brasell [mailto:c.bras...@xtra.co.nz]
Sent: Friday, November 28, 2014 1:05 AM
To: legacyusergroup@LegacyUsers.com
Subject: [LegacyUG] Geo Location Database

Would like to download the Geo Database, Downloaded the installer , but the 
message says not a valid Win32 application.

I'm using Vista 32 bit, is there another version

Charles Brasell




Legacy User Group guidelines:
http://www.LegacyFamilyTree.com/Etiquette.asp
Archived messages after Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyusers.com/
Archived messages from old mail server - before Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
Online technical support: http://www.LegacyFamilyTree.com/Help.asp
Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our 
blog (http://news.LegacyFamilyTree.com).
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Re: [LegacyUG] Geo Location Database

2014-11-28 Thread Charles Brasell
Hello Michele

Thank you for helping.

I downloaded the Geo Database and it appeared to install ok but nothing is 
happening
when I click to search.
When I first installed it I got a message from Vista to say it may have a 
compatibility
issue and to install using windows compatibility fixes,  so I did that - but  
program
not work.
I then reinstalled it without the compatibility fixes but still - no work.

The geo database is working in legacy 7.5 on the same computer.

Any further suggestions?

Charles Brasell


- Original Message -
From: Michele/Support mich...@legacyfamilytree.com
To: legacyusergroup@LegacyUsers.com
Sent: Saturday, November 29, 2014 1:53 AM
Subject: RE: [LegacyUG] Geo Location Database


Charles,
That message means that the Geo Location Database did not download completely.  
I will
send you a special link you can use via a private message.  You should be able 
to
download it fine from there.


Michele
Technical Support
mich...@legacyfamilytree.com
www.legacyfamilytree.com

-Original Message-
From: Charles Brasell [mailto:c.bras...@xtra.co.nz]
Sent: Friday, November 28, 2014 1:05 AM
To: legacyusergroup@LegacyUsers.com
Subject: [LegacyUG] Geo Location Database

Would like to download the Geo Database, Downloaded the installer , but the 
message says
not a valid Win32 application.

I'm using Vista 32 bit, is there another version

Charles Brasell




Legacy User Group guidelines:
http://www.LegacyFamilyTree.com/Etiquette.asp
Archived messages after Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyusers.com/
Archived messages from old mail server - before Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
Online technical support: http://www.LegacyFamilyTree.com/Help.asp
Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our 
blog
(http://news.LegacyFamilyTree.com).
To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp






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Re: [LegacyUG] Geo Location Database

2010-09-23 Thread Tim Rosenlof
Hi Cheryl,

Use the Options from the menu bar. Select Customize then use the Other
tab. Down in the lower left, select 'Geo Location Database'. I do
believe that will send  you on your way if you follow the instructions
on the screen.

Regards,
Tim Rosenlof


On 9/23/2010 11:00 AM, Cheryl Rothwell wrote:
 I downloaded and installed the full version of Legacy. The CD was
 mailed. I note in the instructions about installing the Geo Location
 Database. Since I don't recall that in the downloaded install, how can I
 determine if it was installed or I need to reinstall from the CD?




Legacy User Group guidelines:

   http://www.LegacyFamilyTree.com/Etiquette.asp

Archived messages after Nov. 21 2009:

   http://www.mail-archive.com/legacyusergroup@legacyusers.com/

Archived messages from old mail server - before Nov. 21 2009:

   http://www.mail-archive.com/legacyusergr...@legacyfamilytree.com/

Online technical support: http://www.LegacyFamilyTree.com/Help.asp

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Re: [LegacyUG] Geo Location Database

2010-09-23 Thread Cheryl Rothwell
Very good. I found them. I downloaded them all and attempted to install
several. It would install one, say US, and tell me the others were missing.
I installed the next one, say Europe, and it told me all the others
including US were missing. Space is not an issue. Can I install several or
am I limited to one at a time?

Would I better off deleting this install and installing from the CD?

On Thu, Sep 23, 2010 at 12:45 PM, Tim Rosenlof spa...@xmission.com wrote:

 Hi Cheryl,

 Use the Options from the menu bar. Select Customize then use the Other
 tab. Down in the lower left, select 'Geo Location Database'. I do
 believe that will send  you on your way if you follow the instructions
 on the screen.

 Regards,
 Tim Rosenlof


 On 9/23/2010 11:00 AM, Cheryl Rothwell wrote:
  I downloaded and installed the full version of Legacy. The CD was
  mailed. I note in the instructions about installing the Geo Location
  Database. Since I don't recall that in the downloaded install, how can I
  determine if it was installed or I need to reinstall from the CD?
 



 Legacy User Group guidelines:

   http://www.LegacyFamilyTree.com/Etiquette.asp

 Archived messages after Nov. 21 2009:

   http://www.mail-archive.com/legacyusergroup@legacyusers.com/

 Archived messages from old mail server - before Nov. 21 2009:

   http://www.mail-archive.com/legacyusergr...@legacyfamilytree.com/

 Online technical support: http://www.LegacyFamilyTree.com/Help.asp

 To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp






--
*Life may not be the party we hoped for but while we are here we might as
well dance.*



Legacy User Group guidelines:

   http://www.LegacyFamilyTree.com/Etiquette.asp

Archived messages after Nov. 21 2009:

   http://www.mail-archive.com/legacyusergroup@legacyusers.com/

Archived messages from old mail server - before Nov. 21 2009:

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Re: [LegacyUG] Geo Location Database

2010-09-23 Thread Tim Rosenlof
Cheryl,

You can install as many as you wish. Myself, I only have U.S. and the
Europe. I have no reason to install others.

If you downloaded them, use them.

Regards,
Tim Rosenlof

On 9/23/2010 1:01 PM, Cheryl Rothwell wrote:
 Very good. I found them. I downloaded them all and attempted to install
 several. It would install one, say US, and tell me the others were
 missing. I installed the next one, say Europe, and it told me all the
 others including US were missing. Space is not an issue. Can I install
 several or am I limited to one at a time?

 Would I better off deleting this install and installing from the CD?

 On Thu, Sep 23, 2010 at 12:45 PM, Tim Rosenlof spa...@xmission.com
 mailto:spa...@xmission.com wrote:

 Hi Cheryl,

 Use the Options from the menu bar. Select Customize then use the Other
 tab. Down in the lower left, select 'Geo Location Database'. I do
 believe that will send  you on your way if you follow the instructions
 on the screen.

 Regards,
 Tim Rosenlof


 On 9/23/2010 11:00 AM, Cheryl Rothwell wrote:
   I downloaded and installed the full version of Legacy. The CD was
   mailed. I note in the instructions about installing the Geo Location
   Database. Since I don't recall that in the downloaded install,
 how can I
   determine if it was installed or I need to reinstall from the CD?
  



Legacy User Group guidelines:

   http://www.LegacyFamilyTree.com/Etiquette.asp

Archived messages after Nov. 21 2009:

   http://www.mail-archive.com/legacyusergroup@legacyusers.com/

Archived messages from old mail server - before Nov. 21 2009:

   http://www.mail-archive.com/legacyusergr...@legacyfamilytree.com/

Online technical support: http://www.LegacyFamilyTree.com/Help.asp

To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp





Re: [LegacyUG] Geo Location Database

2010-09-23 Thread Cheryl Rothwell
Thanks. I just uninstalled and reinstalled using the CD. That worked fine. I
couldn't install both US and Europe from the download, something with the US
file I think.

On Thu, Sep 23, 2010 at 2:23 PM, Tim Rosenlof spa...@xmission.com wrote:

 Cheryl,

 You can install as many as you wish. Myself, I only have U.S. and the
 Europe. I have no reason to install others.

 If you downloaded them, use them.

 Regards,
 Tim Rosenlof

 On 9/23/2010 1:01 PM, Cheryl Rothwell wrote:
  Very good. I found them. I downloaded them all and attempted to install
  several. It would install one, say US, and tell me the others were
  missing. I installed the next one, say Europe, and it told me all the
  others including US were missing. Space is not an issue. Can I install
  several or am I limited to one at a time?
 
  Would I better off deleting this install and installing from the CD?
 
  On Thu, Sep 23, 2010 at 12:45 PM, Tim Rosenlof spa...@xmission.com
  mailto:spa...@xmission.com wrote:
 
  Hi Cheryl,
 
  Use the Options from the menu bar. Select Customize then use the
 Other
  tab. Down in the lower left, select 'Geo Location Database'. I do
  believe that will send  you on your way if you follow the
 instructions
  on the screen.
 
  Regards,
  Tim Rosenlof
 
 
  On 9/23/2010 11:00 AM, Cheryl Rothwell wrote:
I downloaded and installed the full version of Legacy. The CD was
mailed. I note in the instructions about installing the Geo
 Location
Database. Since I don't recall that in the downloaded install,
  how can I
determine if it was installed or I need to reinstall from the CD?
   



 Legacy User Group guidelines:

   http://www.LegacyFamilyTree.com/Etiquette.asp

 Archived messages after Nov. 21 2009:

   http://www.mail-archive.com/legacyusergroup@legacyusers.com/

 Archived messages from old mail server - before Nov. 21 2009:

   http://www.mail-archive.com/legacyusergr...@legacyfamilytree.com/

 Online technical support: http://www.LegacyFamilyTree.com/Help.asp

 To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp






--
*Life may not be the party we hoped for but while we are here we might as
well dance.*



Legacy User Group guidelines:

   http://www.LegacyFamilyTree.com/Etiquette.asp

Archived messages after Nov. 21 2009:

   http://www.mail-archive.com/legacyusergroup@legacyusers.com/

Archived messages from old mail server - before Nov. 21 2009:

   http://www.mail-archive.com/legacyusergr...@legacyfamilytree.com/

Online technical support: http://www.LegacyFamilyTree.com/Help.asp

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Re: [LegacyUG] Geo Location Database

2010-09-23 Thread Ron Ferguson
Cheryl,

Using the download it is necessary to download the Geo-Databases one at a
time.

Ron Ferguson
http://www.fergys.co.uk/


From: Cheryl Rothwell
Sent: Thursday, September 23, 2010 8:36 PM
To: LegacyUserGroup@LegacyUsers.com
Subject: Re: [LegacyUG] Geo Location Database


Thanks. I just uninstalled and reinstalled using the CD. That worked fine. I
couldn't install both US and Europe from the download, something with the US
file I think.


On Thu, Sep 23, 2010 at 2:23 PM, Tim Rosenlof spa...@xmission.com wrote:

Cheryl,

You can install as many as you wish. Myself, I only have U.S. and the
Europe. I have no reason to install others.

If you downloaded them, use them.

Regards,
Tim Rosenlof


On 9/23/2010 1:01 PM, Cheryl Rothwell wrote:
 Very good. I found them. I downloaded them all and attempted to install
 several. It would install one, say US, and tell me the others were
 missing. I installed the next one, say Europe, and it told me all the
 others including US were missing. Space is not an issue. Can I install
 several or am I limited to one at a time?

 Would I better off deleting this install and installing from the CD?

 On Thu, Sep 23, 2010 at 12:45 PM, Tim Rosenlof spa...@xmission.com

 mailto:spa...@xmission.com wrote:

 Hi Cheryl,

 Use the Options from the menu bar. Select Customize then use the
 Other
 tab. Down in the lower left, select 'Geo Location Database'. I do
 believe that will send  you on your way if you follow the instructions
 on the screen.

 Regards,
 Tim Rosenlof


 On 9/23/2010 11:00 AM, Cheryl Rothwell wrote:
   I downloaded and installed the full version of Legacy. The CD was
   mailed. I note in the instructions about installing the Geo
 Location
   Database. Since I don't recall that in the downloaded install,
 how can I
   determine if it was installed or I need to reinstall from the CD?
  




Legacy User Group guidelines:

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Re: [LegacyUG] Geo Location Database

2010-09-23 Thread Tim Rosenlof
Replied off list

Regards,
Tim Rosenlof

On 9/23/2010 7:43 PM, ruffpi...@aol.com wrote:
 Tim,
 Several weeks ago I talked to you on the phone about why my Legacy
 program says various people are related to me sometimes one way and
 sometimes another. I sent my CD to you (of my entire database) but you
 never acknowledge it or inquired about it or sent me any information.
 What's up? Just happened to see your name on this message to someone
 else and thought I would see if you have ever tested my database out.
 Please respond and don't leave me in the dark any longer. Thank you.
 Jo Ruff
 In a message dated 9/23/2010 12:45:54 P.M. Central Daylight Time,
 spa...@xmission.com writes:

 Hi Cheryl,

 Use the Options from the menu bar. Select Customize then use the
 Other
 tab. Down in the lower left, select 'Geo Location Database'. I do
 believe that will send you on your way if you follow the instructions
 on the screen.

 Regards,
 Tim Rosenlof


 On 9/23/2010 11:00 AM, Cheryl Rothwell wrote:
   I downloaded and installed the full version of Legacy. The CD was
   mailed. I note in the instructions about installing the Geo Location
   Database. Since I don't recall that in the downloaded install,
 how can I
   determine if it was installed or I need to reinstall from the CD?
  



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 Legacy User Group guidelines:
 http://www.LegacyFamilyTree.com/Etiquette.asp
 Archived messages after Nov. 21 2009:
 http://www.mail-archive.com/legacyusergroup@legacyusers.com/
 Archived messages from old mail server - before Nov. 21 2009:
 http://www.mail-archive.com/legacyusergr...@legacyfamilytree.com/
 Online technical support: http://www.LegacyFamilyTree.com/Help.asp
 To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
 http://www.legacyfamilytree.com/LegacyLists.asp



Legacy User Group guidelines:

   http://www.LegacyFamilyTree.com/Etiquette.asp

Archived messages after Nov. 21 2009:

   http://www.mail-archive.com/legacyusergroup@legacyusers.com/

Archived messages from old mail server - before Nov. 21 2009:

   http://www.mail-archive.com/legacyusergr...@legacyfamilytree.com/

Online technical support: http://www.LegacyFamilyTree.com/Help.asp

To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp