[Bug 111635] OFFLINE HELPS (English US x64) install fine, but LibreOffice x64 says it isn't installed!

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=111635

--- Comment #9 from QA Administrators  ---
Dear DavidC,

To make sure we're focusing on the bugs that affect our users today,
LibreOffice QA is asking bug reporters and confirmers to retest open, confirmed
bugs which have not been touched for over a year.

There have been thousands of bug fixes and commits since anyone checked on this
bug report. During that time, it's possible that the bug has been fixed, or the
details of the problem have changed. We'd really appreciate your help in
getting confirmation that the bug is still present.

If you have time, please do the following:

Test to see if the bug is still present with the latest version of LibreOffice
from https://www.libreoffice.org/download/

If the bug is present, please leave a comment that includes the information
from Help - About LibreOffice.

If the bug is NOT present, please set the bug's Status field to
RESOLVED-WORKSFORME and leave a comment that includes the information from Help
- About LibreOffice.

Please DO NOT

Update the version field
Reply via email (please reply directly on the bug tracker)
Set the bug's Status field to RESOLVED - FIXED (this status has a particular
meaning that is not 
appropriate in this case)


If you want to do more to help you can test to see if your issue is a
REGRESSION. To do so:
1. Download and install oldest version of LibreOffice (usually 3.3 unless your
bug pertains to a feature added after 3.3) from
https://downloadarchive.documentfoundation.org/libreoffice/old/

2. Test your bug
3. Leave a comment with your results.
4a. If the bug was present with 3.3 - set version to 'inherited from OOo';
4b. If the bug was not present in 3.3 - add 'regression' to keyword


Feel free to come ask questions or to say hello in our QA chat:
https://web.libera.chat/?settings=#libreoffice-qa

Thank you for helping us make LibreOffice even better for everyone!

Warm Regards,
QA Team

MassPing-UntouchedBug

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[Libreoffice-bugs] [Bug 111635] OFFLINE HELPS (English US x64) install fine, but LibreOffice x64 says it isn't installed!

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=111635

--- Comment #7 from R Hilbert  ---
LibreOffice 6.4 Help Pack (Offline help) is not working when installed on
LibreOffice 6.4.

1.  This is a clean install of LibreOffice [no existing LibreOffice or
OpenOffice installed on an otherwise perfectly working machine], however
Microsoft Office 2003 is installed and is being used to write these notes.

Note:  No other [country] help files are installed, no other languages are
installed.  Both program installations are essentially the defaults (no
extensions have yet been installed).

2.  Details:

Operating System:  Windows 7 64bit 
LibreOffice version:  6.4.3  (file:  LibreOffice_6.4.3_Win_x64.msi, 
312,619,008 bytes)
LibreOffice Help Pack version:  6.4.3  (file: 
LibreOffice_6.4.3_Win_x64.msiLibreOffice_6.4.3_Win_x64_helppack_en-US.msi, 
2,134,016 bytes)

2.1 LibO Language Settings:

User Interface:  Default – English (Australia)
Local Setting:  English (Australia)
Default Languages for Docs:  Default – English (Australia). 

3.  The Problem:  

-  LibreOffice 6.4 installs perfectly and runs OK.
-  LibreOffice Help Pack 6.4 appears to install OK (there's no error message
during installation) but it fails to work— in that there is no offline help.
-  'Help' generates an online request to the browser (it does this with or
without the Help Pack being installed).
-  When 'Help' fails to get the online 'help' it then tries to load the
installed offline help files.  From the web browser that local address is:  

file:///C:/Program%20Files/LibreOffice/help/index.html?Target=swriter/.uno%3AHelpIndex=en-US=WIN=6.4
(see attached image)

-  There is NO "index.html" file at directory:  "C:/Program
Files/LibreOffice/help" even though all the help files were installed under two
under subdirectories:  "en-US" and "media"   (see attached image).

-  Note:  There is *NO* "Australian Help" file to install, so the "US help" or
"UK" has to suffice/do.

-  Changing the language settings from the defaults (as per #2.1) does not
help.  No combination of country "User Interface", "Local Settings, etc. works.

-  Moving files around in the "C:/Program Files/LibreOffice/help" does not help
either (move them up one level so there's an "index.html" in the "<…>/help"
directory does not work either.  Similarly, creating an "en-AU" and copying the
"en-US" help files into that directory do not work either.

In much older versions of LibreOffice, manually moving the help files around in
the "Help" and "Help" subdirectories 'somehow' eventually got 'Help' to work,
but this manual fix no longer works in this version.

4.  Comment

It seems that unless the O/S, "User Interface" and "Locale" settings are all
the same then the "Help Pack" just doesn’t work!  This is not possible in
Australia because almost every installation of Windows together and a multitude
of programs use the combination of the "US Interface", "US Keyboard" and
"Country Locale"—"Australia".  LibO is one of the very rare exceptions that
does not work in these situations.  As you do not support an "Australian help"
file then we have no other choice but to use US or UK "Help" files.

(Please Note:  In the past (before we had an Australian dictionary), it was a
major undertaking to get the UK dictionary to work for the same reasons.) 

This offline "Help Pack" problem has been with LibreOffice as long as I can
remember.  Furthermore, before LibreOffice, the same bug also existed in
"OpenOffice".

What on earth is going on, what the hell are you doing that such a simple
problem as this can continue to exist for a decade or more without being fixed?
 When the average user installs a "Help" file it should just work no matter
what language is installed—the installation should be both smooth and
transparent to user. Then, even if the file is the wrong one, it at least works
(at least the user then knows he has to locate the correct one).

The failure of the "Help Pack" (Offline help) to work consistently for well
over a decade means that it is a major unresolved bug,  It's very significant
problem for the very reason that a user may not even be aware the help program
has been installed.  Right, he/she may not even know the program exists on the
PC (if you have ever managed a Help Desk, then you'll realise what problems
that this can cause).

The big question is why users have had to put up with this extremely annoying
and temperamental bug for years and years and yet it is STILL not fixed.  It's
now reached the point that with every LibreOffice upgrade we users know with
almost certainty that "Help" is not going to work—and right it doesn't!  For
those users who haven't gone back to MSO and still persevere with LibreOffice
It has become a joke and farce.

What is so annoying about this bug is that over the years, users have winged
about it and made post after posts about it and yet LibreOffice programmers
continue to just to ignore it.  The question is why.  Like many around 

[Libreoffice-bugs] [Bug 111635] OFFLINE HELPS (English US x64) install fine, but LibreOffice x64 says it isn't installed!

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=111635

R Hilbert  changed:

   What|Removed |Added

 Attachment #136942|0   |1
is obsolete||

--- Comment #6 from R Hilbert  ---
Created attachment 159910
  --> https://bugs.documentfoundation.org/attachment.cgi?id=159910=edit
LibreOffice 6.4 - Offline Help not working

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[Libreoffice-bugs] [Bug 111635] OFFLINE HELPS (English US x64) install fine, but LibreOffice x64 says it isn't installed!

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=111635

R Hilbert  changed:

   What|Removed |Added

Version|5.4.0.3 release |6.4.3.2 release
   Keywords||accessibility

--- Comment #5 from R Hilbert  ---
LibreOffice 6.4 Help Pack (Offline help) is not working when installed on
LibreOffice 6.4.

1.  This is a clean install of LibreOffice [no existing LibreOffice or
OpenOffice installed on an otherwise perfectly working machine], however
Microsoft Office 2003 is installed and is being used to write these notes.

Note:  No other [country] help files are installed, no other languages are
installed.  Both program installations are essentially the defaults (no
extensions have yet been installed).

2.  Details:

Operating System:  Windows 7 64bit 
LibreOffice version:  6.4.3  (file:  LibreOffice_6.4.3_Win_x64.msi, 
312,619,008 bytes)
LibreOffice Help Pack version:  6.4.3  (file: 
LibreOffice_6.4.3_Win_x64.msiLibreOffice_6.4.3_Win_x64_helppack_en-US.msi, 
2,134,016 bytes)

2.1 LibO Language Settings:

User Interface:  Default – English (Australia)
Local Setting:  English (Australia)
Default Languages for Docs:  Default – English (Australia). 

3.  The Problem:  

-  LibreOffice 6.4 installs perfectly and runs OK.
-  LibreOffice Help Pack 6.4 appears to install OK (there's no error message
during installation) but it fails to work— in that there is no offline help.
-  'Help' generates an online request to the browser (it does this with or
without the Help Pack being installed).
-  When 'Help' fails to get the online 'help' it then tries to load the
installed offline help files.  From the web browser that local address is:  

file:///C:/Program%20Files/LibreOffice/help/index.html?Target=swriter/.uno%3AHelpIndex=en-US=WIN=6.4
(see attached image)

-  There is NO "index.html" file at directory:  "C:/Program
Files/LibreOffice/help" even though all the help files were installed under two
under subdirectories:  "en-US" and "media"   (see attached image).

-  Note:  There is *NO* "Australian Help" file to install, so the "US help" or
"UK" has to suffice/do.

-  Changing the language settings from the defaults (as per #2.1) does not
help.  No combination of country "User Interface", "Local Settings, etc. works.

-  Moving files around in the "C:/Program Files/LibreOffice/help" does not help
either (move them up one level so there's an "index.html" in the "<…>/help"
directory does not work either.  Similarly, creating an "en-AU" and copying the
"en-US" help files into that directory do not work either.

In much older versions of LibreOffice, manually moving the help files around in
the "Help" and "Help" subdirectories 'somehow' eventually got 'Help' to work,
but this manual fix no longer works in this version.

4.  Comment

It seems that unless the O/S, "User Interface" and "Locale" settings are all
the same then the "Help Pack" just doesn’t work!  This is not possible in
Australia because almost every installation of Windows together and a multitude
of programs use the combination of the "US Interface", "US Keyboard" and
"Country Locale"—"Australia".  LibO is one of the very rare exceptions that
does not work in these situations.  As you do not support an "Australian help"
file then we have no other choice but to use US or UK "Help" files.

(Please Note:  In the past (before we had an Australian dictionary), it was a
major undertaking to get the UK dictionary to work for the same reasons.) 

This offline "Help Pack" problem has been with LibreOffice as long as I can
remember.  Furthermore, before LibreOffice, the same bug also existed in
"OpenOffice".

What on earth is going on, what the hell are you doing that such a simple
problem as this can continue to exist for a decade or more without being fixed?
 When the average user installs a "Help" file it should just work no matter
what language is installed—the installation should be both smooth and
transparent to user. Then, even if the file is the wrong one, it at least works
(at least the user then knows he has to locate the correct one).

The failure of the "Help Pack" (Offline help) to work consistently for well
over a decade means that it is a major unresolved bug,  It's very significant
problem for the very reason that a user may not even be aware the help program
has been installed.  Right, he/she may not even know the program exists on the
PC (if you have ever managed a Help Desk, then you'll realise what problems
that this can cause).

The big question is why users have had to put up with this extremely annoying
and temperamental bug for years and years and yet it is STILL not fixed.  It's
now reached the point that with every LibreOffice upgrade we users know with
almost certainty that "Help" is not going to work—and right it doesn't!  For
those users who haven't gone back to MSO and still 

[Libreoffice-bugs] [Bug 111635] OFFLINE HELPS (English US x64) install fine, but LibreOffice x64 says it isn't installed!

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=111635

--- Comment #4 from QA Administrators  ---
** Please read this message in its entirety before responding **

To make sure we're focusing on the bugs that affect our users today,
LibreOffice QA is asking bug reporters and confirmers to retest open, confirmed
bugs which have not been touched for over a year.

There have been thousands of bug fixes and commits since anyone checked on this
bug report. During that time, it's possible that the bug has been fixed, or the
details of the problem have changed. We'd really appreciate your help in
getting confirmation that the bug is still present.

If you have time, please do the following:

Test to see if the bug is still present with the latest version of LibreOffice
from https://www.libreoffice.org/download/

If the bug is present, please leave a comment that includes the information
from Help - About LibreOffice.

If the bug is NOT present, please set the bug's Status field to
RESOLVED-WORKSFORME and leave a comment that includes the information from Help
- About LibreOffice.

Please DO NOT

Update the version field
Reply via email (please reply directly on the bug tracker)
Set the bug's Status field to RESOLVED - FIXED (this status has a particular
meaning that is not 
appropriate in this case)


If you want to do more to help you can test to see if your issue is a
REGRESSION. To do so:
1. Download and install oldest version of LibreOffice (usually 3.3 unless your
bug pertains to a feature added after 3.3) from
http://downloadarchive.documentfoundation.org/libreoffice/old/

2. Test your bug
3. Leave a comment with your results.
4a. If the bug was present with 3.3 - set version to 'inherited from OOo';
4b. If the bug was not present in 3.3 - add 'regression' to keyword


Feel free to come ask questions or to say hello in our QA chat:
https://kiwiirc.com/nextclient/irc.freenode.net/#libreoffice-qa

Thank you for helping us make LibreOffice even better for everyone!

Warm Regards,
QA Team

MassPing-UntouchedBug

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[Libreoffice-bugs] [Bug 111635] OFFLINE HELPS (English US x64) install fine, but LibreOffice x64 says it isn't installed!

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=111635

Aschalew  changed:

   What|Removed |Added

 Status|UNCONFIRMED |NEW
 Ever confirmed|0   |1

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[Libreoffice-bugs] [Bug 111635] OFFLINE HELPS (English US x64) install fine, but LibreOffice x64 says it isn't installed!

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=111635

--- Comment #3 from Aschalew  ---
Created attachment 136942
  --> https://bugs.documentfoundation.org/attachment.cgi?id=136942=edit
image file- help for libreOffice offline use

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[Libreoffice-bugs] [Bug 111635] OFFLINE HELPS (English US x64) install fine, but LibreOffice x64 says it isn't installed!

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=111635

--- Comment #2 from Aschalew  ---
It doesn't Reproduce: 

Windows 10  X64
LibreOffice:
  Version: 5.4.2.2 (x64)
  Build ID: 22b09f6418e8c2d508a9eaf86b2399209b0990f4
  CPU threads: 8; OS: Windows 6.19; UI render: default; 
  Locale: en-US (en_US); Calc: group

Description:
I have installed LibreOffice(en_US) fresh version, 5.4.2.2 and initially
LibreOffice help was not working saying that ""The Offline Helps have not been
installed".

but after the following steps it worked 
Steps: 
1. Download LibreOffice Built in help in English (US), Help for offline use.
2. install it
3. restart LibreOffice

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[Libreoffice-bugs] [Bug 111635] OFFLINE HELPS (English US x64) install fine, but LibreOffice x64 says it isn't installed!

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=111635

--- Comment #1 from fjpb...@gmail.com ---
I have the same problem after installing 5.4.2.2 (64-bit, English-UK) on
Windows 10 Home. Tried uninstall/reinstall, problem still present.

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