[Libreoffice-bugs] [Bug 114990] LO 5.3.7.2 crash on print in Mac OS

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=114990

eisa01  changed:

   What|Removed |Added

 Resolution|--- |WORKSFORME
 Status|NEW |RESOLVED

--- Comment #17 from eisa01  ---
I can print that file to PDF or sending to the printer

Version: 6.4.2.2
Build ID: 4e471d8c02c9c90f512f7f9ead8875b57fcb1ec3
CPU threads: 4; OS: Mac OS X 10.14.6; UI render: default; VCL: osx; 
Locale: en-US (en_US.UTF-8); UI-Language: en-US
Calc: threaded

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[Libreoffice-bugs] [Bug 114990] LO 5.3.7.2 crash on print in Mac OS

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=114990

Timur  changed:

   What|Removed |Added

Summary|LO 5.3.7.2 crash on print   |LO 5.3.7.2 crash on print
   ||in Mac OS

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[Libreoffice-bugs] [Bug 114990] LO 5.3.7.2 crash on print

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=114990

--- Comment #16 from Alex Thurgood  ---
Let me guess :

OutputDevice::DrawGradient(tools::PolyPolygon const&, Gradient const&)

Couldn't be our PolyPolygon() code by any chance ?

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[Libreoffice-bugs] [Bug 114990] LO 5.3.7.2 crash on print

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=114990

--- Comment #15 from Alex Thurgood  ---
  
2613 ScPrintFunc::PrintArea(short, int, short, int, long, long, bool, bool,
bool, bool)  (in libsclo.dylib) + 1109
[0x183925415]   

2613 ScOutputData::DrawBackground(OutputDevice&)  (in libsclo.dylib) + 1875  
[0x1838f2f13]   

2613 (anonymous namespace)::drawCells(OutputDevice&, boost::optional
const&, SvxBrushItem const*, boost::optional&, SvxBrushItem const*&,
tools::Rectangle&, long, long, long, long, ScDataBarInfo const*, ScDataBarInfo
const*&, ScIconSetInfo const*, ScIconSetInfo const*&,
std::__1::map,
std::__1::allocator > >&)  (in
libsclo.dylib) + 496  [0x1838f37e0]
+  
2613 (anonymous namespace)::drawDataBars(OutputDevice&,
ScDataBarInfo const*, tools::Rectangle const&, long, long)  (in libsclo.dylib)
+ 392  [0x1838f7ee8]

2613 OutputDevice::DrawGradient(tools::Rectangle const&, Gradient const&)  (in
libvcllo.dylib) + 72  [0x10940c198]

2613 OutputDevice::DrawGradient(tools::PolyPolygon const&, Gradient const&) 
(in libvcllo.dylib) + 86  [0x10940c246]

2613 ???  (in )  [0x7fa3c3f676a0]

2613 _sigtramp  (in libsystem_platform.dylib) + 29  [0x7fff6f9a9b3d]

2613 (anonymous namespace)::signalHandlerFunction(int, __siginfo*, void*)  (in
libuno_sal.dylib.3) + 81  [0x106778f21]

2613 callSignalHandler(oslSignalInfo*)  (in libuno_sal.dylib.3) + 50 
[0x10674a8c2]

2613 VCLExceptionSignal_impl(void*, oslSignalInfo*)  (in libvcllo.dylib) + 226 
[0x10960ca72]

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[Libreoffice-bugs] [Bug 114990] LO 5.3.7.2 crash on print

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=114990

--- Comment #14 from Alex Thurgood  ---
Created attachment 150390
  --> https://bugs.documentfoundation.org/attachment.cgi?id=150390=edit
Sampling trace during hang obtained with Apple utility

Managed to get a sampling trace when the hang occurs. Notice the SIGTRAMP which
appears to occur in the VCL code when attempting to parse the transparent
graphical objects to print output. Perhaps that is the root cause.

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[Libreoffice-bugs] [Bug 114990] LO 5.3.7.2 crash on print

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=114990

--- Comment #13 from Alex Thurgood  ---
Also confirming immediate crash with LO5372.

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[Libreoffice-bugs] [Bug 114990] LO 5.3.7.2 crash on print

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=114990

Alex Thurgood  changed:

   What|Removed |Added

 Status|UNCONFIRMED |NEW
 Ever confirmed|0   |1

--- Comment #12 from Alex Thurgood  ---
Not a crash for me, but a hang, requiring force kill.

Confirming with LO6212

1) Open the ODS file.
2) Cmd-P to print
3) Choose printer and OK
4) LO hangs with macOS spinning beachball

Version: 6.2.1.2
Build ID: 7bcb35dc3024a62dea0caee87020152d1ee96e71
Threads CPU : 4; OS : Mac OS X 10.14.3; UI Render : par défaut; VCL: osx; 
Locale : fr-FR (fr_FR.UTF-8); Langue IHM : fr-FR
Calc: threaded

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[Libreoffice-bugs] [Bug 114990] LO 5.3.7.2 crash on print

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=114990

Dushan Mitrovich  changed:

   What|Removed |Added

 Ever confirmed|1   |0
 Status|NEEDINFO|UNCONFIRMED

--- Comment #11 from Dushan Mitrovich  ---
As suggested, I restarted LibreOffice 6.1.0.2 in Safe Mode and tried to print
the problem file.  First I opened it in Print Preview, where it looked okay (in
Landscape mode — more about that below).  Then I opened the Print dialog from
its icon, and the preview there still looked okay.  But when I actually asked
it to PRINT, a PREPARING PAGE window opened with the progress bar filled, and a
spinning beach ball appeared.  I finally had to Force Quit LO, as it was not
responding.

The active part of the spreadsheet is wider than it is high, so fits best
printed in Landscape mode.  For as many versions of LO as I can remember, I've
had problems with print orientation: what appeared in Print Preview didn't
conform with the preview in the actual Print dialog, nor with what was printed.
 Neither the Print Preview nor the Print dialogs have a Portrait/Landscape
orientation option.  If I try to print from Print dialog, the page previews in
Landscape mode, but split into two pages, each one formatted in Portrait mode. 
In other words, even though the spreadsheet would fit comfortably on a single
page in Landscape mode, the right side of the graph (in this case) is cut off
and placed on a second page.  I have to go to Format -> Page -> Page ->
Landscape to change orientation.  Then the Print dialog preview looks right (no
graph splitting into 2 pages), but actually trying to print again leads to the
Preparing window and non-responsive LO, requiring a Force Quit.

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[Libreoffice-bugs] [Bug 114990] LO 5.3.7.2 crash on print

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=114990

--- Comment #10 from QA Administrators  ---
Dear Bug Submitter,

This bug has been in NEEDINFO status with no change for at least
6 months. Please provide the requested information as soon as
possible and mark the bug as UNCONFIRMED. Due to regular bug
tracker maintenance, if the bug is still in NEEDINFO status with
no change in 30 days the QA team will close the bug as INSUFFICIENTDATA
due to lack of needed information.

For more information about our NEEDINFO policy please read the
wiki located here:
https://wiki.documentfoundation.org/QA/Bugzilla/Fields/Status/NEEDINFO

If you have already provided the requested information, please
mark the bug as UNCONFIRMED so that the QA team knows that the
bug is ready to be confirmed.

Thank you for helping us make LibreOffice even better for everyone!

Warm Regards,
QA Team

MassPing-NeedInfo-Ping-20190321

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[Libreoffice-bugs] [Bug 114990] LO 5.3.7.2 crash on print

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=114990

--- Comment #9 from Xisco Faulí  ---
I can't reproduce it in

Version: 6.1.0.2
Build ID: b3972dcf1284967612d5ee04fea9d15bcf0cc106
CPU threads: 8; OS: Mac OS X 10.13.6; UI render: default; 
Locale: en-US (en_ES.UTF-8); Calc: group threaded

Does it only happen with the document attached or with any document?

To be certain the reported issue is not
related to corruption in the user profile, could you please reset your
Libreoffice profile ( https://wiki.documentfoundation.org/UserProfile ) and
re-test?

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[Libreoffice-bugs] [Bug 114990] LO 5.3.7.2 crash on print

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=114990

--- Comment #8 from Dushan Mitrovich  ---
I forgot to add that since the original bug report in January, the OS was
updated from El Capitan X.11.6 to Sierra X.12.6.

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[Libreoffice-bugs] [Bug 114990] LO 5.3.7.2 crash on print

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=114990

--- Comment #7 from Dushan Mitrovich  ---
Attempts to print either to PDF or to hardcopy behave exactly the same.  In LO
versions 4.3.5 and 5.3.7.2 the app crashes immediately when asked to print or
save to PDF.  In versions 6.0.3 and 6.1.0.2 the app doesn't crash, but stops
responding, necessitating a Force Quit.  For all versions, recovery is
successful, but invariably leads to the same behavior.

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[Libreoffice-bugs] [Bug 114990] LO 5.3.7.2 crash on print

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=114990

--- Comment #6 from QA Administrators  ---
Dear Bug Submitter,

This bug has been in NEEDINFO status with no change for at least
6 months. Please provide the requested information as soon as
possible and mark the bug as UNCONFIRMED. Due to regular bug
tracker maintenance, if the bug is still in NEEDINFO status with
no change in 30 days the QA team will close the bug as INSUFFICIENTDATA
due to lack of needed information.

For more information about our NEEDINFO policy please read the
wiki located here:
https://wiki.documentfoundation.org/QA/Bugzilla/Fields/Status/NEEDINFO

If you have already provided the requested information, please
mark the bug as UNCONFIRMED so that the QA team knows that the
bug is ready to be confirmed.

Thank you for helping us make LibreOffice even better for everyone!

Warm Regards,
QA Team

MassPing-NeedInfo-Ping-20180731

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[Libreoffice-bugs] [Bug 114990] LO 5.3.7.2 crash on print

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=114990

Xisco Faulí  changed:

   What|Removed |Added

 Status|UNCONFIRMED |NEEDINFO
 Ever confirmed|0   |1

--- Comment #5 from Xisco Faulí  ---
Does it crash if you print it to PDF or in Print Preview?
Does it crash in LibreOffice 5.4.4 from
https://www.libreoffice.org/download/libreoffice-fresh/ ?

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[Libreoffice-bugs] [Bug 114990] LO 5.3.7.2 crash on print

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=114990

--- Comment #4 from Dushan Mitrovich  ---
I've attached the .ods file that kept crashing whenever I tried to print.

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[Libreoffice-bugs] [Bug 114990] LO 5.3.7.2 crash on print

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=114990

Dushan Mitrovich  changed:

   What|Removed |Added

 Status|NEEDINFO|UNCONFIRMED
 Ever confirmed|1   |0

--- Comment #3 from Dushan Mitrovich  ---
I've attached the .ods file that keeps crashing whenever I try to print.

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[Libreoffice-bugs] [Bug 114990] LO 5.3.7.2 crash on print

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=114990

--- Comment #2 from Dushan Mitrovich  ---
Created attachment 139093
  --> https://bugs.documentfoundation.org/attachment.cgi?id=139093=edit
The .ods file of the crashing spreadsheet

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[Libreoffice-bugs] [Bug 114990] LO 5.3.7.2 crash on print

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=114990

Xisco Faulí  changed:

   What|Removed |Added

 Status|UNCONFIRMED |NEEDINFO
 CC||xiscofa...@libreoffice.org
 Ever confirmed|0   |1

--- Comment #1 from Xisco Faulí  ---
Thank you for reporting the bug. Please attach a sample document, as this makes
it easier for us to verify the bug. 
(Please note that the attachment will be public, remove any sensitive
information before attaching it. 
See
https://wiki.documentfoundation.org/QA/FAQ#How_can_I_eliminate_confidential_data_from_a_sample_document.3F
for help on how to do so.)

I have set the bug's status to 'NEEDINFO'. Please change it back to
'UNCONFIRMED' once the requested document is provided.

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